The Unbundling of Every Industry
disruption-every-industry
disruption-every-industry
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“I just think it is serving a different kind <strong>of</strong> need. It’s a different<br />
business segment onto itself. And the segments that we are serving<br />
largely, I think, will remain separate and distinct from that. I don’t<br />
think customers suddenly woke up…and aid, ‘We really don’t care<br />
about consistently high quality products, and we don’t need service<br />
and we don’t need amenities.’ I just don’t buy it.”<br />
SOFTWARE IS EATING<br />
EVERY INDUSTRY<br />
– Chris Nassetta, CEO <strong>of</strong> Hilton on Airbnb<br />
www.cbinsights.com 34
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