Cracking The Complexities In Enterprise App Development

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4. Cracking The Complexities In Enterprise App Development App Obstacles Lead To Poor User Experience We’ve been hearing about the ‘application of everything’ over the last few years. It’s been happening in both consumer web and business applications, where monolithic application suites gradually evolved into task-based apps. Enterprise IT organizations have been busy building and extending apps. Despite the multiple benefits that enterprise mobility or desktop apps offer to end users, including opportunities for employees to do their jobs faster and more effectively, the adoption continues to remain stubbornly low across many industries and geographies and a large percentage of such apps still end up as ‘orphan apps’ with lukewarm user adoption. Trends in the industry show enterprise apps are too complex and cumbersome for users to easily navigate. As a result, their use becomes limited, or worse, the apps are completely abandoned despite investments in time and money. “I believe apps are abandoned because the end user is disappointed in the functionality it delivers,” Taylor commented. “Mobile devices have a ‘wow’ factor which means the new way of working should be better than the old way. I believe the primary reason [for app abandonment] is not enough emphasis is placed on the app being a better experience than the way they currently work.” Apps can quickly transform the way business is done for organizations as a whole and for the employee specifically. For instance, with the proper mobile capabilities, an employee could request time off or conduct inter-office business with the swipe of a device, rather than having to log in to the company’s VPN and carve out essential production time. Figure 2: Why Are Enterprise Apps Abandoned? Enterprise apps are too hard or confusing to use 26% Apps lack the necessary functionality 22% Back end data has not been properly designed for mobile consumption 16% Apps aren’t available on the right devices 13% Apps are missing native performance or native look and feel 11% Apps are not well promoted or easy to find and install 6% Apps are no longer needed when they are finally completed 6% More than a quarter of IT executives believe enterprise apps are abandoned because they’re too hard or confusing to use (Figure 2), while nearly 22-percent say the necessary functionality is missing and, in turn, makes the app unusable.
5. Cracking The Complexities In Enterprise App Development In trying to suit the needs of all users, enterprises are throwing everything at the wall to see what sticks. But data shows nearly a third of IT leaders admit the users’ needs have never been identified or pinned down (Figure 3), leading to the development of a misguided app. “Far too often it is the poor user experience which causes enterprise apps to be abandoned,” Banks said. “The same attention to details the development team places in customer-facing apps should be applied to internal apps. The fact of the matter is if an enterprise app doesn’t look or function as well as the mobile popular apps on their phones, it shows how out of touch the company really is with its end user.” (Figure 4) Figure 3: Please rank the challenges in mobile app development? e Difficulty in identifying or verifying end user needs. 30% e UX Gap: Lack of process to understand and properly define user 16% experience. e Developer Gap: Not enough mobile developers. 16% e Collaboration Gap: Lack of tools for technical and non-technical 11% people to collaborate in app development. e Data Gap: Finding and consuming back-end data/services is too difficult. 10% e Skill Gap: Developers have the wrong skill sets. 6% e Operations Gap: Lack of ability to scale out deployment, support and 6% management. e Tool Gap: Inability of existing development tools to scale mobile app 4% development. e Feedback Gap: Lack of iterative feedback from end users. 1% *Multiple answers permitted Figure 4: Please rank the following obstacles for a good user experience e Lack of alignment among stakeholders of what needs to be built 26% e Poor knowledge of UX best practices within development 21% e Lack of end user feedback throughout design and development 18% e Lack of design or design thinking skills within the project team 18% e Ineffective collaboration between business and IT 17%
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Cracking The Complexities In Enterprise App Development

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