Stellar Newsletter #7- 20Dec
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Service Interview<br />
Thamer Al Harthi<br />
Chief Human Resources Officer<br />
Q1<br />
When do you consider a service,<br />
‘Outstanding’?<br />
Q2<br />
What ‘Outstanding Service’<br />
story can you share with us that<br />
isn’t related to Bupa Arabia?<br />
How did it touch you?<br />
When you provide the unexpected. If I was<br />
in a queue in a hospital waiting for my turn,<br />
and one of Bupa Arabia’s representatives<br />
came to me and said, “I’ve noticed that<br />
you’ve been waiting for half an hour<br />
already: may I refer you to another doctor<br />
who is actually available now?”. That’s<br />
outstanding!<br />
I bought a new car and discovered there<br />
was something wrong with it. I contacted<br />
the company and they offered me a<br />
replacement car of my choice to use until<br />
my car was repaired. They even offered to<br />
deliver the car to my office once fixed and<br />
take the loaner. I didn’t expect this kind<br />
of service. What I expected to hear was:<br />
“Drop off your car in the morning, and we<br />
will call you to collect it when it’s done.”<br />
STELLAR | 04
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