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<strong>Your</strong> career <strong>at</strong><br />
WORLD HOUSE<br />
Wh<strong>at</strong> we do /<br />
Finding us /<br />
<strong>Your</strong> first line of support /<br />
Office etiquette /<br />
Knowing wh<strong>at</strong>’s where /<br />
Our culture /
Wh<strong>at</strong> we do<br />
Lime deal exclusively with British Airways in the UK, providing<br />
a Flights and Groups ticketing service to travel organis<strong>at</strong>ions.<br />
Through the sub-brand ‘Lime Tech’, they also provide<br />
technology solutions for the Intern<strong>at</strong>ional Airlines Group (IAG).<br />
Avi<strong>at</strong>e work with an increasing number of airlines outside of the<br />
IAG to offer a Flights and Groups ticketing service to travel trade<br />
and consumers. As with Lime, the technology solutions supplied<br />
to their airline partners fall under Avi<strong>at</strong>e’s ‘Tech’ sub brand.<br />
To the North American trade and consumer group market, Lime<br />
trade as the Groups Travel Hub on behalf of British Airways &<br />
Iberia.<br />
Avi<strong>at</strong>e oper<strong>at</strong>e the Virgin Atlantic Flightstore to UK tour oper<strong>at</strong>ors<br />
as a seper<strong>at</strong>e division.<br />
Groups Travel Hub<br />
1
Finding us<br />
You’ve likely already visited us <strong>at</strong> our Cheshire Oaks offices, but here’s a recap should you need it:<br />
Key<br />
Lime and Avi<strong>at</strong>e<br />
Car park entrance<br />
Address<br />
<strong>World</strong> <strong>House</strong><br />
Lloyd Drive<br />
Cheshire Oaks Business Park<br />
Ellesmere Port<br />
CH65 9HQ<br />
Wh<strong>at</strong>’s around?<br />
The office is loc<strong>at</strong>ed across the road from Europe’s second largest M&S which includes a food section and a café. You also have<br />
Sainsburys just a three minute drive away and Asda a five minute drive away. There is also Cheshire Oaks Designer Outlet if you<br />
fancy a quick browse on your lunch, plus an array of other shops and a leisure complex just across the road from <strong>World</strong> <strong>House</strong>.<br />
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If you require parking...<br />
Once you get to the parking barriers please buzz up to<br />
the correct office (departments are listed), announce<br />
your arrival and wait for someone to let you through.<br />
On your first few weeks up until your prob<strong>at</strong>ionary<br />
period ends, a space will be available to you in our<br />
visitors’ parking are. Once your prob<strong>at</strong>ionary period<br />
is fulfilled, you’re invited to make use of the ample<br />
staff parking spaces.<br />
Once you've found us...<br />
Staff parking<br />
Staff parking<br />
Visitor parking<br />
Once you've found us and made your way to the front of<br />
the building (visitors entrance) please call the correct<br />
department and person of contact (dependent on your<br />
new job role st<strong>at</strong>ed in your contract).<br />
When you’ve been buzzed into the building, sit down <strong>at</strong><br />
reception, help yourself to some w<strong>at</strong>er and someone will<br />
greet you to show you around.<br />
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<strong>Your</strong> first line of support<br />
Julie Harpley<br />
Julie is the Company Training Manager here <strong>at</strong> <strong>World</strong> <strong>House</strong> and she'll be one of the first<br />
people you'll have contact with on day one. She will develop a training plan to suit your<br />
ability and role requirements as well as offering support throughout your first few months<br />
<strong>at</strong> the company. If you have any queries or questions about your training or starting <strong>at</strong> the<br />
company don’t hesit<strong>at</strong>e in contacting her before your start d<strong>at</strong>e.<br />
jharpley@lime-management.com |<br />
julieh@avi<strong>at</strong>eworld.com<br />
Lorraine Astbury<br />
Lorraine is Head of HR & Performance <strong>at</strong> <strong>World</strong> <strong>House</strong> and is another member of staff who<br />
you’ll meet in your first few days with the company. She will guide you through all the<br />
necessary new starter documents and answer any HR rel<strong>at</strong>ed questions you may have.<br />
lastbury@lime-management.com |<br />
lastbury@avi<strong>at</strong>eworld.com<br />
0151 350 1170<br />
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Office etiquette<br />
Dress code<br />
Knowing wh<strong>at</strong> to wear on your first day of work<br />
can be tricky. Business-casual is the general rule<br />
<strong>at</strong> <strong>World</strong> <strong>House</strong>, so th<strong>at</strong> doesn’t mean you have<br />
to come suited and booted but we believe a<br />
smart approach assists a professional<br />
environment. To keep things fun, Fridays are<br />
casual so you can come into work much less<br />
formal (we do draw the line <strong>at</strong> ripped jeans<br />
though...). Please refer to your company<br />
handbook for further guidance.<br />
“<br />
Top tips<br />
Etiquette is the customary code of polite behaviour<br />
in society or among members of a particular<br />
profession or group.<br />
“<br />
“<br />
Business - casual is a style of clothing th<strong>at</strong> is<br />
less formal than traditional business wear, but is<br />
still intended to give a professional and<br />
businesslike impression.<br />
Top tips<br />
• Show up to work with a positive <strong>at</strong>titude and be<br />
willing to learn<br />
• Remember th<strong>at</strong> punctuality goes a long way<br />
• Keep personal devices such as phones away<br />
during working hours<br />
• Have respect for your colleagues<br />
• Observe how your colleagues behave in the<br />
workplace<br />
“
Knowing wh<strong>at</strong>’s where<br />
These layout diagrams are to help you find your<br />
way around <strong>World</strong> <strong>House</strong>. All departments are very<br />
friendly and will help you on your way if you ever lose<br />
your way.<br />
6
Our culture<br />
Here <strong>at</strong> <strong>World</strong> <strong>House</strong> we encourage a positive environment <strong>at</strong> all times. We include the following to<br />
encourage you and give you the opportunity to be part of our vibrant culture.<br />
The Loft<br />
On the second floor of <strong>World</strong> <strong>House</strong> you<br />
will find The Loft, an area dedic<strong>at</strong>ed for<br />
staff which includes a fully fitted kitchen,<br />
sofas, and a cyber cafe where you can sit<br />
and have your lunch, charge your phone<br />
or book space for an informal meeting.<br />
Bar<br />
Our staff work hard during the week<br />
and look forward to winding down with<br />
their collegues <strong>at</strong> the end of it. Head up<br />
to The Loft after work to relax, or help<br />
yourself to a complimentary drink or<br />
two on a Friday.<br />
Gym<br />
Loc<strong>at</strong>ed in The Loft we have a priv<strong>at</strong>e<br />
gym which is free to employees. When<br />
you start <strong>at</strong> the company you will be<br />
offered a membership and after you’ve<br />
had your induction you will be able to<br />
work out in your free time, with the<br />
assurance of onsite priv<strong>at</strong>e showers.<br />
<strong>World</strong> <strong>House</strong> Hive<br />
We’re all for staff morale <strong>at</strong> <strong>World</strong> <strong>House</strong><br />
- with a dedic<strong>at</strong>ed staff forum where we<br />
input ideas to boost it! The Hive host<br />
fundraisers, summer parties and even<br />
invite local traders in such as beauticians<br />
and mobile car washers... we look forward<br />
to your suggestions!<br />
7
Join the buzz before you start<br />
facebook.com/limewrld<br />
facebook.com/avi<strong>at</strong>eworld<br />
facebook.com/virgin-<strong>at</strong>lantic-flightstore<br />
linkedin.com/company/lime-management<br />
linkedin.com/avi<strong>at</strong>e-world<br />
twitter.com/vaflightstore<br />
uk.pinterest.com/limeworld<br />
uk.pinterest.com/avi<strong>at</strong>eworld<br />
twitter.com/avi<strong>at</strong>eworld<br />
plus.google.com/+avi<strong>at</strong>eworld<br />
#lovemyjob #<strong>World</strong><strong>House</strong> #careergoals<br />
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