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FOREWORD
This booklet illustrates the big picture of Recruitment Department in TOPSPOT Multi-
Purpose Cooperative (TMPC). It briefly introduces the milestone of TOPSPOT, its forerunners,
the principles that they practice to make TMPC successful, and its management team. This
booklet focuses on the functions of Recruitment Department as a whole.
This booklet gives us insights of what is TOPSPOT all about. It embraces the Vision,
Mission, 7 principles of cooperative, its departments, and their clients. It broadens your
knowledge to the business of TOPSPOT and will give you a deep understanding to the
operation of Recruitment Department.
This booklet provides you a comprehensive guideline to take your journey in
TOPSPOT’s Recruitment Department effectively and efficiently. This will give you tips, tricks,
and metrics to become a competent recruitment officer. Reading this will familiarized yourself
to all the vital information you need to know in Recruitment Department.
i

ACKNOWLEDGEMENT
I would like to thank all of the people who supported me all the way through to make this
booklet; to my family who guided me and believed in me and most especially to my special
someone Ms. Aliza Mae De Guzman who supported me and stayed beside me; the person
whom I shared all the sweetness in life and my inspiration.
Thank you to the dearest General Manger of TOPSPOT, Ms. Geraldine A. Rojas, who is
a very good role model to all the members of TOPSPOT. Thank you for giving me the
opportunity to work with you.
To Mr. Ryan D. Tomas, for handling the actual operation of TOPSPOT and guiding all
the departments very well; for being a great leader and for sharing your life experience.
To Mr. Welvin M. Costales, for helping me in technical concerns; for giving me
knowledge on using applications I need to make this booklet a reality.
To my Professor Dr.Segundo Dizon, for imparting your expertise; for guiding and for the
chance you gave to make the publication of this book possible. Without you, I won’t be able to
do this kind of booklet for TOPSPOT.
To Almighty God, thank you for giving me this life; for giving me the strength and
knowledge to do the plans you made for me. Thank you for everything.
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TABLE OF CONTENTS
Page
FOREWORD ……………………………………………………………………….…….. i
ACKNOWLEDGMENT………………………………..…………………………………..ii
TABLE OF CONTENTS………………………………..…………………………….…..iii
MILESTONE OF TOPSPOT…………………………………………………………......1
7 PRINCIPLES OF COOPERATIVE……………………………………………...…… 2
COOPERATIVE VALUES…………………………………………..……………….......3
BUSINESS ADDRESS AND CONTACT NUMBERS…………………………………4
TOPSPOT LOGO….……………………………………………………………..……....5
VISION AND MISSION OF TOPSPOT….…………………………………………..…5
REGISTRATIONS….……………………………………………………………..……...6
LIST OF CLIENTS….……………………………………………………………..……...6
MANAGEMENT TEAM….……………………………………………………...………..7
ADMINISTRATIVE OFFICES….………………………………………………………..8
RECRUITMENT AND TRAINING DEPARTMENT….……………………………….9
RECRUITMENT FUNCTION……………………….….……………………………….10
iii

TRAINING FUNCTION……………………………….………………………………….11
GUIDELINES FOR NEWLY-HIRED RECRUITMENT ASSISTANT….…………….12
REFERENCES…………………………………………………………………………...16
APPENDICES
APPENDIX 1: LETTER OF AFFLIATION…………………………………….17
APPENDIX 2: MEMORANDUM OF UNDERSTANDING…………………...18
APPENDIX 3: TOPSPOT TRAINERS CERTIFICATION
RESULTS OCTOBER 2015………………………………….22
APPENDIX 4: TMPC MANAGEMENT CONTACT NUMBERS………….....25
iv

Topspot Multi-Purpose Cooperative was registered at the Cooperative Development Authority
on July 24, 2008 with a Registration No. C-623-6526 headed by Chairman Gerardo De La Cruz together
with 14 founding members. We have well-trained and experienced staff to provide manpower services
to more than 15 companies nationwide. The cooperative’s primary objective is to engage in providing
manpower services to as of the moment 12 companies nationwide such as KFC Philippines,
Tokyo Tokyo, Philippine Seven Corporation ( 711 Convenient Store ) and Mister Donut to name a few .
It also intends to render savings and lending operation for its members, and to engage in procurement
and distribution of goods and other commodities.
The cooperative was organized to supply the growing demand of service crews for Fast Food
Chains. Together with its primary objectives the cooperative aims to actively support the government
and other concerned organizations both local and foreign, in promoting cooperatives as practical
means towards sustainable socio-economic development under a truly just and democratic society.
Develop the knowledge of the members on principles and practices of cooperative, to enable them to
actively and competently participate in managing the mobilization and capital build-up schemes to
sustain its development activities and long-term investments, in that way ensuring optimum economic
benefits to its members, their families and the general public. To implement policy guidelines that will
ensure transparency, equitable access to its resources and services and promote the interest of the
member. And to adopt such other plans as may help foster the welfare of the member, their families
and the community.
1

7
Principles of Cooperative
Voluntary and Open Membership
Cooperatives are voluntary in nature and are open to all the people who are able to
enjoy its services and willing to accept the responsibilities and obligations attached
upon membership, without any discrimination to gender, social status, race, politics, and
religion.
Democratic Member Control
Cooperatives are democratically controlled by their members who are actively
participate in formulation and setting of their policies, decision making, patronizing
goods, and usage of the services in their cooperative.
Member's Economic Participation
All members have an obligation to participate in contributing equally for the capital of the
cooperative and control the usage of it democratically. This will benefit all members
proportionally to the business they are engaged.
Autonomy and Independence
Cooperatives are autonomous in manner that they have the power to govern
themselves. Hence, free from external control.
Education, Training, and Information
Cooperatives provide education and timely training for members, coordinators,
employees, and managers for them to effectively contribute for the development of their
cooperative.
Cooperation among Cooperatives
Cooperatives can effectively serve their members to the fullest and solidify the
cooperative movement by working together though local, national, regional, and
international structure.
Concern for Community
While maintain the focus on member needs, cooperatives are committed to work for the
sustainable development of communities through policies and programs which are
acceptable to all members.
2

COOPERATIVE VALUES
Self – help - obligates or encourages the individuals of cooperative to satisfy their own
collective needs through the use of their own efforts and resources.
Self – responsibility - is the state where co-operatives provide education and training for their
members, employees, coordinators and managers to effectively perform their duties and
responsibilities for the development of their co-operatives.
Democracy - is a philosophy or governance in which the decisions are controlled by the
majority of its members.
Equality - is a symbolic value of the fact that all individuals in the co-operative are equal as a
human – being.
Equity - is the quality of being fair in the relationship between and among individuals in cooperative
through the manner or exercising the authority over person.
Solidarity - is an essential characteristic of successful co-operatives where it refers to the
unity of feeling, action and to the respect of individual person to the one they can relate
Honesty - the reality of being honest that establishes a good relation among person in
cooperative who will both experience and benefit from the truth.
Openness - this value refers to the transparency and lack of secrecy to the info and
knowledge to the cooperative.
Social responsibility - an ethical framework and the most relevant to the public image which
suggests that the cooperative has an obligation to the community which it serves and beyond
the cooperative works for betterment of the condition of the society.
Caring for others - this refers to the value that each individual co-operation and all the cooperative
have an obligation to act in such a way that they pro-actively show kindness for
others.
3

WE ARE HERE
Business Address
#808 E. Rodriguez Sr. Avenue Barangay Damayang Lagi Quezon City
Office Contact Numbers and Email Addresses
Recruitment Department: 727-3511; topspot.recruitment@topspot.ph
Accounting Department: 727-6284; topspot.payroll@topspot.ph
Benefits Department: 710-0467; topspot.benefits@topspot.ph
4

Company Seal
Vision:
To become an established Cooperative that would provide service to its members in order to uplift
their socio-economic condition by assuring employment opportunity and promoting self-reliance,
savings consciousness, formation of core values, and cooperation.
Mission:
Uplift the economic condition of the members of its community by providing them economic
opportunity to selected clients, promotes the cooperative as a way of life for improving the economic
and social well-being of the people, TMPC pool the resources of the members by encouraging saving
and promoting thrift to mobilize capital formation for development activities.
5

Registration:
Topspot Multi-Purpose Cooperative was registered to Cooperative Development Authority (CDA),
Department of Labor & Employment (DOLE), Bureau of Internal Revenue (BIR), Quezon City Permits &
Licenses (Business Permit), Social Security System (SSS), Philippine Health Insurance Corporation
(PhilHealth) and Pag-Ibig Mutual Fund (Pag-Ibig Fund).
List of Clients
6

Management Team
7

Administrative Offices
8

Recruitment And Training Department
Vision
A powerhouse of prominent trainers who are popolar amongst cooperative
Mission
Recruitment Department embeds the true sense of cooperativism among it’s members to
establish a strong engagement to TOPSPOT Multi-Purpose Cooperative.
Recruitment Department maintains a good relationship among it’s affiliates.
The Training Department is committed to incorporate the knowledge-base of trainees into
practical situations creatively and effectively.
TOPSPOT trainers are committed for continues learning through attending seminars,
workshops, and other training programs which are beneficial to training needs.
To participate in job-fairs, schools activities, and community service, to extend our corporate
social responsibility.
Goals
Fill all clients with TOPSPOT’s members who share the same principle
Be certified to conduct and facilitate training with different business needs.
Have a credible account in world-wide web.
Objectives
To hire trained, well-oriented, and skilled individuals to become a member of TOPSPOT Multi-
Purpose Cooperative
To immerse in clients’ store to experience actual operation.
To have a well-known social media account.
9

Recruitment And Training Department
Recruitment Functions:
1. maintaining systematized pooling management and tracking of applicants'
statuses
2. coordinate to client's managers to attend their man power needs
3. source applicants to fill vacant positions of the existing and soon to open stores
4. perform PESO accreditation to request local recruitment activity and pool
applicants using their database
5. affiliates to TESDA and TESDA Accredited Training Institutes
6. facilitates recruitment caravan - a one day in-store hiring activity
7. responsible for in-house recruitment process
8. issuance of list of requirements and follow-up updates to their status
9. responsible for 201 file management system
10. update the members information to HRIS (Human Resource Information System)
or Peopleware
11. Banco De Oro (cash card and master card) Issuance
12. and many more
10

Training Functions:
1. facilitate COOP orientation - cooperative profile to newly-hired members
2. facilitate KFC brand orientation and gives endorsement for training
3. facilitate TOKYO-TOKYO brand orientation and gives endorsement for training
4. conduct Philseven Corporation brand orientation and training
5. travel to provincial stores to facilitate and provide quality orientation and training
to newly-hired members
6. perform intensive training to Coop Coordinator per store.
7. and many more
11

GUIDELINES FOR NEWLY-HIRED RECRUITMENT ASSISTANT
On the first day of the newly-hired Recruitment Assistants they are expected to do the following;
1. Be familiarized to the faces and names of co-members in TOPSPOT.
1.1 Know their position,
1.2 Know their job description,
1.3 Know where they are seated, and
1.4 Know how they can help you.
2. Organize your workplace. The organization of your work area represents you. Doing so, will
help you in many ways;
2.1 Easy access to your personal belongings,
2.2 Reaching out your work materials faster; and most especially
2.3 Reducing your stress to new environment.
3. Arrange and organize the supply area. This includes familiarization to the forms you need to use
in Recruitment Department;
3.1 Official Business Permit
3.2 Team Member Development Record
3.3 Realistic Job Preview (RJP) Form
3.4 Endorsement Form
3.5 Banco de Oro Application Form
3.6 Membership and Subscription Agreement
3.7 Project Assignment Agreement
3.8 Addendum to Project Assignment Agreement
4. Observe the daily operation in Recruitment Department.
4.1 Know how to approach applicants,
4.2 Know how to answer the inquiry of other members,
5. Answer the phone calls; to know what department shall answer the inquiry. Ask co-members or
immediate supervisor if the concern of the caller is not familiar to you.
12

For the second to third day of the Recruitment Assistants they are expected to the following tasks;
1. Familiarization on what includes in 201 File
1.1 Insurance Kit
2.1.1 Insurance Form
2.1.2 ID Request Form
1.2 Social Security System (SSS); E1, Static Information
1.3 Philippine Health Insurance Corporation Number or Member’s Data Record (MDR)
1.4 Pag-ibig Fund Number or Member’s Data Form (MDF)
1.5 Tax Identification Number (if available)
1.6 Medical (tagged: Fit to Work)
1.6.1 Urinalysis
1.6.2 Fecalysis
1.6.3 X-Ray
1.6.4 Drug Test
1.6.5 Hepatitis-B
1.7 Health and Mayor’s Permit
1.8 National Bureau of Investigation (NBI) or Police Clearance
1.9 Diploma
1.10 1x1 and 2x2 Picture
1.11 Sketch from nearest landmark to Residence
1.12 Resume used in final interview
2. To know how to use the following trackers;
2.1 List of “For Realistic Job Preview”
2.2 List “For Final Interview”
2.3 List “For Requirements in Kentucky Fried Chicken (KFC)
2.4 List “For Requirements in Tokyo-Tokyo
2.5 List of “For Orientation”
2.6 Banco de Oro Log Book
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3. Give instruction to passed candidate to submit their requirements
3.1 Validate the resume of the candidate if the note or the endorsement of hiring manager is
authentic
3.1.1 Email or text the hiring manager
3.2 Ask the candidate to log in “For Requirements” either for Kentucky Fried Chicken or
Tokyo-Tokyo
3.3 The candidate has 7 days to submit their requirements
4. Releasing the Banco de Oro Cash Card
4.1 Validate the ID of the claiming member
4.1.1 If the claiming person is not a member; the claiming person must have a handwritten
authorization letter with signature of the member requesting for the releasing of their
cash card.
4.1.2 TOPSPOT ID of the member, 1 valid ID of the authorized person, and a photocopy
of the IDs must be presented.
4.2 Ask the claiming member or authorized person to log in Banco de Oro Log Book
5. Receiving the 201 files of upcoming members
5.1 Checking the completeness of the 201 file
5.2 Check the medical result. Advice necessary action to upcoming member if there is a
problem to their medical result. This includes;
5.1 Hepatitis-B Reactive
5.2 Having tuberculosis
5.3 Positive to drugs
5.4 Having Urinary Tract Infection (UTI)
5.5 And other condition that may affect their performance in work
5.3 Ask the upcoming member to log in tracker “For Orientation”
5.4 instruct the upcoming member on what to bring in orientation and their orientation
schedule
14

For the fourth day to fifth day of the Recruitment Assistants they are expected to the following
tasks;
1. Conduct initial interview for the walk-in applicants
2. Endorse qualified applicants to hiring stores
3. Search for new job posting site
Specialization after assessment;
1. HRIS (Human Resource Information System) or Peopleware Management
2. Brand Trainer
3. Affiliation and Accreditation-in-charge
15

REFERENCES
International Co-operative Alliance. From http://ica.coop/en/whats-co-op/co-operative-identityvalues-principles
POBIHUSHCHY S. (2002). The Cooperative Values: Their Meaning and Practical
Significance. From http://montavilla.coop/wp-content/uploads/2015/07/7-The-Co-operative-
Values-Their-Meaning-and-Practical-Significance.pdf. Pp. 25-26
16

LETTER OF AFFILIATION
December 20, 2016
Miss Ma. Celeste G. Lim
Senior Vice President
#644 Electron Building
Quirino Highway Bagbag,
Novaliches, Quezon CIty
Dear Ms. Lim,
We at TOPSPOT Multi-Purpose Cooperative are pleased for giving us your time to accept this letter.
Our intention is to make an affiliation with you in terms of;
Hiring your recommended job seekers (with respect to availability and due process)
Posting our job vacancies
Conducting a possible Job Caravan for mass hiring
Having the profile of your graduate students and their contact number in your database
By having the greatness of your school through aligning its programs to business needs, disseminating
best practices, and using innovation and new technologies, hence, producing well-equipped students;
becoming an affiliated with you will greatly help our community to uplift the socio-economic status of
its residence.
TOPSPOT Multi-Purpose Cooperative has 4,689 employees-members nationwide that are rendering
services to TOKYO-TOKYO, KFC Philippines, and other clients. As we aim to provide manpower services
to our clients as well as to ensure an optimum economic benefit to our members, your graduates will
surely have a great platform to jump-up their career through our career development program.
Truly yours,
Soliver C. Arenas
TOPSPOT HR-RECRUITMENT OFFICER
17

MEMORANDUM OF UNDERSTANDING
This Memorandum of Understanding made and entered into by and between:
___________________________________________________________ a corporation duly organized
and validly existing under Philippine laws with Principal Office
__________________________________________, herein represented by its __________________,
____________________________________________, referred to as the “Employer”.
And
PUBLIC EMPLOYMENT SERVICE OFFICE a Division of the Local Government Unit of Pasay City,
with Principal Office at Room 312, 3 rd floor, Pasay City Hall, F.B. Harrison Street, Pasay City, herein
represented by its Manager, Ms. FILIPINAS ROSARIO C. SAMPANG,, MM, MPA hereinafter referred as
the “PESO”.
WITNESSTH THAT:
THAT, _________________________________________________ is a duly registered entity by
the Security and Exchange Commission (SEC), with registration number _________________ on
__________________________.
THAT, the Public Employment Service Office was institutionalized by signing into law of
Republic Act 8759, also known as the PESO Act of 1999 to make employment facilitation efforts more
responsive in addressing the employment, underemployment, and unemployment problems in the
18

country. And to provide full employment and equality of employment opportunities to all
without prejudice;
THAT, the Public Employment Service Office is the extension of the Department of Labor and
Employment (DOLE) to implement its programs and projects to Local Government Units (LGU) and
Constituents through Barangay.
NOW THEREFORE, and in consideration of the above premises and of the following terms and
conditions of this Memorandum of Understanding, the herein parties hereby agree, to wit;
1. Responsibilities of “Employer”;
1.1 Fulfill Accreditation Requirements
- Letter of Intent –
MS. FILIPINAS ROSARIO C. SAMPANG
PESO MANAGER
- Company Profile, complete with Organizational Structure, Names of Board of
Directors and/or Officers.
- S.E.C Certificate (Article, Certificate of Incorporation, By-laws)/ DTI Certificate
- DOLE Cert. / PRPA / D.O. 18 for Local Employment
- POEA Certificate for Overseas Employment / Job Order
- Business Permit (current year)
- Job Vacancies
- BIR 2303
- Phil – Jobnet Registration (Official Government Site)
19

- Memorandum of Understanding as signed by Company Owner or Authorized
Representative
1.2 Provide the PESO Employment Status of applicants referred.
1.3 Provide the PESO latest Job Vacancies in a monthly basis with complete qualifications.
1.4 Adhere to the Ordinance No. 3522 of the City of Pasay, also known as the “An Ordinance
Mandating The Prioritization of Employment Of Pasay City Residents For All Establishments
Within The City Limits And For Other Purposes”. (60% of entire workforce consists of people
from Pasay)
1.5 Immediate submission of reports of Hired applicants during Jobsfair.
2. Responsibilities of PESO;
2.1 Approve accreditation of Companies, Agencies and other entities once they have
completely submitted Accreditation Requirements listed above as 1.1 to the Public
Employment Service Office.
2.2 Provide venue and access to applicants for In-house Interviews.
2.3 Provide accredited companies qualified applicants that would match the requirements of
Job Vacancies submitted.
2.3 Invite accredited companies to participate in Jobs Fair and provide venue for the same.
We hereby affix our signatures for this Memorandum of Understanding
EMPLOYER
Public Employment Service Office (PESO)
Pasay City
POSITION
Ms. FILIPINAS ROSARIO C. SAMPANG, MM, MPA
Signed in the presence of
MS. LILIA G. BORNILLA
(Signature over printed name)
(Signature over printed name)
20

A C K N O W L E D G M E N T
(REPUBLIC OF THE PHILIPPINES)
( ) S.S
BEFORE ME, a Notary Public for and in the City of , on this day of
, 2016 personally appeared.
Name Government Issued Identification Identification Number
MS. FILIPINAS ROSARIO C. SAMPANG
Known to me and to me known to be the same persons who executed the foregoing Memorandum
of Understanding and acknowledgement to me that the same is their free act and voluntary deed
and that of the companies they represent.
This instrument consists of THREE ( 3 ) pages including this page on which this acknowledgment is
written. It has been signed by the Parties and their instrumental witnesses on the left-hand margin
of all other pages and sealed with my notarial seal.
WITNESS MY HAND AND SEAL on the date and at the places first above written.
NOTARY
Doc No.
Page No.
Book no.
Series of 2016
21

Topspot Trainers Certification Results October 2015
10/13/15
Dear All,
As we aim for excellence in cascading the STM Orientation for incoming store team members,
Tokyo Tokyo Technical Training Team conducted a certification for the Topspot Trainers last
October 09, 2015.
Below is the timeline we followed for the certification.
A passing rate of 2.70 out of 4.00 was set by our team as basis for the assessment of the
trainers in the said certification. We rated them using the scale below.
Evaluation was categorized to the following:
· Presentation Skills
· Mastery of the Topic
· Methods and Materials
22

With this, please see below the result of the certification:
23

After a series of certifications and thorough analysis of the results, although improvements
were observed in some areas, Topspot Trainers' current competencies are now sufficient in
order for us to fully entrust to them our program.
All logistics including the venue will now be handled by the Topspot Training Team. Also, as
agreed, a spot audit will be conducted in the coming months.
Attached herewith is the soft copy of the results. Hard copies of the post training evaluation will
also be provided to your team.
Should you have any questions, please don’t hesitate to contact me via email or text.
Hope to have informed you accordingly.
Thank you.
Berns
Berna R. Caguioa
Ops Training and Development | Tokyo Tokyo
0917-889-6094 | berna.caguioa@tokyotokyo.ph
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TMPC MANAGEMENT CONTACT NUMBERS
MEMBERSHIP
# LAST NAME FIRST NAME POSITION CONTACT #
2252675 AGUIRRE MIKAELA PAYROLL ASSISTANT 9192317191
2252674 ARENAS SOLIVER RECRUITMENT ASSISTANT 9120084572
2240661 ASUNCION RENELLE PAYROLL ASSISTANT 9228554395
2254469 BAYONETA KENNETH JOHN BILLING ASSISTANT 9064654371
2238286 CALBARIO ANNA MARIE PAYROLL ASSISTANT 9072716271
2247985 COSTALES WELVIN ENCODER 9493700971
2239501 CRUZ MARJORIE ANNE HR ASSISTANT 9172420889
2238827 CUETO MARK DAVID MARKETING ASSISTANT 9109297888
2251207 LANDAO RHEA CEBU COORDINATOR 09236717917 / 09151972445
2254468 LIBAN ARTFIL KEVIN PAYROLL ASSISTANT 9158888365
1000015 MALALUAN AIME ACCOUNTING MANAGER 9173041566
2247843 MANGALINDAN GREGORIO JR. UTILITY/MESSENGER 9238264806
2253909 MARISCAL NATHANIAH CDO COORDINATOR 9176409573
1000031 NANUD ARMEL JANNES PAYROLL ASSISTANT 9175959165
2238544 NONES EULOGIO III FIELD OFFICER 9177325875
1000009 PASCUAL PATRICK LIASON OFFICER 9212921352
2245963 SEMILLA CATHERINE RECRUITMENT ASSISTANT 9278102124
2253700 SIENA CRISBETH HR COORDINATOR 9364594661
2254523 TIMPLE MARICAR BENEFITS ASSISTANT 9051315779
2239227 TOLENTINO RONALD FIELD OFFICER 9473435288
1000002 TOMAS RYAN OPERATIONS MANAGER 9178899352
2256937 VICTORIA KING JOMAR COMPANY NURSE 9320844322
1000017 VILLA ARIANE JOYCE HR SUPERVISOR 9175307311
2253699 VILLENA MARIA CRISTINE HR COORDINATOR 9364594661
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EDITOR
Soliver C. Arenas
Bachelor of Science in Business Administration Major in
Human Resource Development Management, PUP
Human Resource Students Society – Member (2011)
MBA Society Board of Trustee (2016)
Philippine Red Cross – Certified Lay Rescuer (2016)
PRC - 157939
Recruitment Officer, TOPSOT Multi-Purpose Cooperative

PUBLISHER
Geraldine A. Rojas

EDITORIAL CONSULTANT
Ryan D. Tomas

CONTRIBUTORS
WELVIN D. COSTALES
Bachelor of Science in Information Technology
Philippine Red Cross – Certified Lay Rescuer (2016)
Philhealth Company PEERS (2016 - Present)
Benefits Staff, TOPSOT Multi-Purpose Cooperative
ALIZA MAE G. DE GUZMAN
Associate in Computer Technology – St. Dominic Fairview, 2013
Operations Operator – Home Credit Philippines
Blogger – Bubblews.com