Hello & Welcome

FAQ
How long does this process take?
From start to finish, the process for custom portraits can take anywhere from two weeks to a couple months.
• Session scheduled
• Pay retainer (due within 48 hours of session being scheduled, regardless of presence of gift certificate).
• Consultation/ (via e-mail or phone) to coordinate location and details (71- days prior to session. Clients are encouraged to share any
ideas at this time.
• 30 minutes up to 2 hours, the session
• Sneak Peek posted to Social Media outlets within two business days from session, you are encourages to share and tag however, we
kindly ask that there are no cropping, editing to the shared images.
• Typically within 10-12 business days (M-F) of your session you will receive login information via e-mail for your private online gallery
which is available for 14 days once uploaded to place an order (with the exception of weddings). A rush fee can be added for $100,
giving you access to your gallery in 3 business days or sooner. If the gallery needs to be reopened, an additional fee of $45 will be
required.
• Post to blog on website within 7 days from close of gallery.
• Depending on how soon you place your order of prints, canvases and boutique items, your shipment will be delivered to your home
usually within 4 weeks of your session. (This excludes weddings)
Booking
If needed, please contact me to request session information and to make a time to discuss details.
Schedule online: www.photographybystudioeleven.com/appointments
Please note your session is not secure until your retainer is received. The retainer must be paid within 48 hours to secure your session.
Once the session has been scheduled, I will contact you to for a consultation to discuss location, occasion, and any other details.
Inclement Weather
Inclement Weather Cancellation Policy: If there is a 35% or greater chance of precipitation in the forecast on the date of your outdoor
session we reserve the right to reschedule session for a later date within one month of the original date.
After the session… Your options!
• In person premiere ordering sessions, where I will can meet you at a coffee shop or another mutual agreed upon location and then I
will guide you through the ordering process. You will also receive a link to your online gallery so you can view your images and family
and friends can purchase images from your session after the ordering session. OR
• Your images placed in an online gallery for you, your family, and friends to view in the comfort of your home! The online gallery will
display the images from the session and you will have access to easy ordering of prints, canvases, albums, and boutique items! All
major credit cards are accepted. Any products ordered will be shipped directly to you.
What if your session needs to be re-scheduled?
Things happen, that’s life! If you need to reschedule your session that is completely fine, we will find a date that works both of us. The
retainer fee will be moved to secure your new date/time. If the session is cancelled the retainer fee is non refundable. Photography by
Studio Eleven reserves the right to reschedule an outdoor session due to inclement weather.
Where do you Print your prints/canvases/albums, etc.?
All printing through Photography by Studio Eleven is done through a professional print lab to insure that our clients receive only the
highest quality products.
Professional Hair and Makeup
I work with a couple amazing professional hair and makeup artists, managing cosmetologists. Professional hair and makeup starts at
$100.00 and can be added to any session.
Do you give images on CD/USB?
No, digital images may be purchased through our online gallery and ordering system. Eventually, that technology will become obsolete.
We strongly recommend having multiple back up copies of images to cloud-based servers, and above all; print your images.
What happens if a re-shoot is requested?
Rarely, a session just doesn’t go as we had planned. Everyone has a bad day. We have a very strict re-shoot policy. Since we shoot
digital and you could view your shots as we go, you get a good idea if we are capturing what you need. I always ask my clients be
upfront and honest with me and I feel as if I create a relaxed enough environment for you to speak up if you feel at any point, we are not
getting the desired shots. Reshoot of any Photography by Studio Eleven will be available at no cost for technical issues only (including
but not limited to equipment or lighting malfunctions and sudden inclement weather). Reshoots will NOT be offered for reasons such as
clients clothing choice, dissatisfaction of makeup/hair, client facial expressions, uncooperative subjects (including babies, toddlers,
children and pets) or things beyond the photographers control.*
*In the event you would like to schedule another shoot due to one of the above, Photography by Studio Eleven will re-shoot your session
at a 25% discount. Excluding Hair & Makeup costs).
If the client wishes to re-shoot, the following apply:
• The client must book the reshoot within 14 days of the original shoot date (provided the photographer is available)
• The previous online gallery will be taken down + no images from the original session will be included or saved.
• If prints were ordered and/or delivered to the client, a re-shoot is no longer available. The decision to re-shoot must be made AFTER
review of the client gallery but BEFORE any images have been downloaded or prints have been ordered.
Any and all session re-shoots are determined at the discretion of the photographer.
There are no refunds and or exceptions to any of the above listed policies.
www.photographybystudioeleven.com
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