RMG Visual Contact Centre Solution
Boost contact centre performance and employee engagement with state-of-the-art visual performance management and internal communications solutions.
Boost contact centre performance and employee engagement with state-of-the-art visual performance management and internal communications solutions.
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RESOLUTION<br />
MESSAGING<br />
CONTENT<br />
Target the content of your<br />
message to the right audience<br />
such as by department,<br />
location or job type.<br />
GAMIFICATION<br />
Motivate employees, create<br />
healthy competition and<br />
generate engagement with a<br />
gamified visual performance<br />
management strategy.<br />
SOCIAL MEDIA<br />
AGGREGATION<br />
Advise agents and managers<br />
on specific actions to be taken<br />
when predetermined thresholds<br />
are met to solve the issues<br />
before escalations arise.<br />
Keep a view of trending topics<br />
on social media relating to<br />
your brand. Detect any relevant<br />
events in real time and respond<br />
appropriately instantly. Use<br />
positive social feeds by<br />
customers to motivate agents.
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