RMG Visual Contact Centre Solution
Boost contact centre performance and employee engagement with state-of-the-art visual performance management and internal communications solutions.
Boost contact centre performance and employee engagement with state-of-the-art visual performance management and internal communications solutions.
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CONTACT CENTRES<br />
TODAY<br />
<strong>Contact</strong> <strong>Centre</strong>s face a series of challenges impacting on their productivity<br />
and efficiency, potentially increasing costs and threatening to negatively affect<br />
customer satisfaction, customer loyalty and company revenues, if not handled<br />
in an appropriate way. Some crucial challenges include:<br />
• Slow Adoption of New Performance Enhancing Technologies<br />
• Lack of Recognition of Productive Employees<br />
• Agent Retention<br />
• Difficulty In Reaching All Employees - Non Effective Internal Comms<br />
• Disparate Systems Used to Manage Various Channels Processes<br />
• Difficulty Managing All Channels Consistently<br />
• Lack of Real-Time Cross System or Functional Performance Dashboards
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