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Rezidor SAS Annual Report 2005<br />

Rezidor SAS Annual Report 2005<br />

<strong>Celebrating</strong> <strong>individuality</strong>! The spectacular Radisson SAS Hotel, Frankfurt with its breathtaking<br />

architecture, exterior as well as interior is typical of the new generation of highly expressive Radisson<br />

SAS four-star plus and luxury hotels. Although always strikingly contemporary, these New Breed hotels<br />

are all different in style, defying design monotony.


This is Rezidor SAS<br />

there are 22,000+ rezidorites committed to Yes i Can! in 49<br />

countries worldwide. Rezidor SAS is one of the fastest growing hospitality<br />

companies in the world with 263 hotels in operation and/or under<br />

development in 49 countries across Europe, the Middle East, Africa and<br />

Asia. The SAS Group has a 75% share in the company while Carlson<br />

Hotels Worldwide has a 25% stake in the company and works closely<br />

FiVe stroNG brANDs<br />

n radisson sAs – First Class – 179 hotels<br />

At Radisson SAS, the Yes I Can! culture translates into treating each and every guest as a true individual. Radisson SAS<br />

aims to achieve its goal of being a market leader by combining one-to-one hospitality with clever service concepts and<br />

New Breed hotel design.<br />

n Country inn – Mid-market – 6 hotels<br />

Offering a unique Country Concept with a cosy atmosphere and friendly staff, Country Inn is all about fireplaces in the hall,<br />

comfortable lounges and relaxing rooms. Country Inn has positioned itself as a mid-market alternative for travellers who<br />

want a high level of comfort and excellent value for their money.<br />

n Missoni – Lifestyle – 2 hotels<br />

Missoni is a new lifestyle hotel brand developed in partnership with the international fashion house of the same name and<br />

aims to attract the design and style conscious traveller with hotels in city centres and resorts, designed in a strong<br />

contemporary style. Given Missoni’s growing global brand awareness, it serves not only as a suitable replacement for<br />

Cerruti, but is fundamentally a better proposition.<br />

n Park inn – Mid-market – 68 hotels<br />

At Park Inn, the focus is on offering the hospitality essentials better than any competitor within the same market.<br />

An international, mid-market, highly efficient, fresh and innovative brand, Park Inn is an uncomplicated and affordable<br />

hospitality product that offers consistently well executed service with a warm and friendly approach.<br />

n regent – Luxury – 4 hotels<br />

An international hospitality legend, Regent is virtually synonymous with luxury hotels. With a well-defined service concept<br />

inspired by the Tao from the Far East, Regent has set the standard for high-end customer service by continuously<br />

reinventing the luxury experience for guests.<br />

Rezidor SAS also has 4 unbranded hotels in its portfolio.<br />

owNersHiP<br />

sAs GroUP<br />

CArLsoN<br />

HoteLs<br />

worLDwiDe<br />

75% 25%<br />

reziDor sAs<br />

executive Summary executive Summary<br />

with Rezidor SAS in several areas such as distribution, loyalty programmes<br />

and sales. In the year 2005, Rezidor SAS saw a 11% RevPAR<br />

growth and group wide revenues reached MEUR 1,478 (1,247). Rezidor<br />

SAS had 22,854 employees, of which 19,928 worked under the Radisson<br />

SAS brand; 2,071 under Park Inn; 139 under Country Inn and 716<br />

under Regent.<br />

75% – Europe’s fourth largest airline, the SAS<br />

Group is listed on the stock exchanges in<br />

Stockholm, Copenhagen and Oslo.<br />

25% – Carlson Hotels Worldwide is ranked<br />

amongst the largest privately held corporations<br />

in the United States and is based in Minneapolis,<br />

Minnesota, USA.<br />

CoVeriNG 49 CoUNtries iN eUroPe, tHe MiDDLe eAst, AFriCA 1AND<br />

AsiA<br />

1<br />

AHr, oCC AND reVPAr<br />

MANAGed ANd LeASed oPeRATioNS,<br />

3<br />

RoLLiNG (PR deC)<br />

1<br />

1<br />

120<br />

100<br />

80<br />

60<br />

40<br />

01<br />

02<br />

03<br />

Priorities -05<br />

n Continue to increase financial performance<br />

1<br />

04<br />

3<br />

1<br />

12<br />

n Substantially grow the Park Inn brand<br />

n Form a viable partnership with a design<br />

house to launch a lifestyle brand<br />

n Establish a higher level of integration<br />

with Carlson<br />

05<br />

AHR (eUR) RevPAR (eUR) oCC (%)<br />

29<br />

19<br />

2<br />

7<br />

1<br />

7<br />

24<br />

12<br />

35<br />

NUMber oF HoteLs<br />

RezidoR 1<br />

2<br />

SAS 2<br />

1<br />

4 1<br />

7 2<br />

Radisson SAS (179) 1<br />

Country inn (6)<br />

Missoni (2)<br />

1<br />

Park inn (68)<br />

Regent (4)<br />

5<br />

Unbranded (4)<br />

2<br />

29<br />

1<br />

1<br />

6<br />

4<br />

n RevPAR growth increased by 11%<br />

n Park Inn grew from 0 to 68 hotels<br />

in just three years<br />

1<br />

n Rezidor SAS has partnered with design<br />

house Missoni and the first Missoni Hotel<br />

will open in 2007<br />

n Carlson acquired a 25% stake in Rezidor SAS<br />

7<br />

1<br />

2<br />

1<br />

1<br />

1<br />

1<br />

1<br />

1<br />

1<br />

2<br />

8<br />

4<br />

1<br />

3<br />

1<br />

1<br />

2<br />

19<br />

1<br />

7<br />

2<br />

1<br />

1<br />

3<br />

7<br />

35<br />

1<br />

1<br />

1<br />

1<br />

2<br />

2<br />

4 1<br />

7<br />

FiNANCiAL HiGHLiGHts (Pro ForMA)<br />

RezidoR SAS<br />

1<br />

1<br />

2<br />

5<br />

1<br />

2<br />

1<br />

2<br />

TeUR 2005 2004<br />

Group-wide revenues 1,478,000 1,247,000<br />

operating revenue 587,046 498,728<br />

eBiTdA 48,780 27,191<br />

eBiTdA Growth, % + 179,4 + 234,2<br />

RoCe, % 12,2 4,3<br />

Total investments 34,605 53,828<br />

ACHieVeD -05 Priorities -06<br />

n Continue to increase financial performance<br />

n Re-integrate Yes I Can! in the psyche<br />

and culture of the company in a more<br />

prominent way<br />

n Acquire a higher level of self sufficiency<br />

n Increase portfolio with a particular focus<br />

on Russia, CIS, the Middle East and<br />

Eastern Europe<br />

1<br />

1<br />

6<br />

4<br />

1<br />

1<br />

1<br />

1<br />

1<br />

1<br />

1<br />

2<br />

2<br />

4 1<br />

7<br />

1<br />

1<br />

2<br />

2<br />

1<br />

2<br />

1<br />

1<br />

4<br />

1<br />

1<br />

4<br />

Rezidor SAS locations<br />

AUSTRiA<br />

Radisson SAS: Salzburg, Vienna (2)<br />

Park Inn: Vienna (opening 2006)<br />

Country Inn: Vienna<br />

1<br />

AzeRBAijAN<br />

Radisson SAS: Baku<br />

Park Inn: Baku 1<br />

BAHRAiN<br />

2<br />

1<br />

Radisson SAS: Manama<br />

BeLGiUM<br />

Radisson SAS: Antwerp, Brussels (2), Hasselt, Spa (2)<br />

Park Inn: Liège<br />

BULGARiA<br />

Radisson SAS: Sofia<br />

CHiNA<br />

Radisson SAS: Beijing<br />

CRoATiA<br />

Regent: Zagreb<br />

CzeCH RePUBLiC<br />

Radisson SAS: Prague<br />

deNMARk<br />

Radisson SAS: Aalborg, Aarhus, Copenhagen (3),<br />

Frederikshavn, Odense, Bornholm, Silkeborg<br />

Park Inn: Aalborg, Copenhagen, Vejle<br />

eGyPT<br />

Radisson SAS: El Quseir, Sharm El Sheikh, Taba<br />

Unbranded: Sharm El Sheikh<br />

eSToNiA<br />

Radisson SAS: Tallinn<br />

FiNLANd<br />

Radisson SAS: Espoo, Helsinki (3), Oulu, Turku, Vaasa<br />

FRANCe<br />

Radisson SAS: Aix-Les-Bains, Les Arcs, Biarritz,<br />

Bordeaux (opening 2007), Lyon, Marseille (opening<br />

2007), Nice, Disneyland Resort Paris, Paris (2),<br />

Paris-Boulogne<br />

Park Inn: Arcachon, Lyon Ouest, Mâcon, Nancy,<br />

Nice, Orange<br />

Country Inn: Paris<br />

Unbranded: Aix-Les-Bains<br />

GeRMANy<br />

Radisson SAS: Berlin, Cologne, Cottbus, Dresden,<br />

Düsseldorf (2), Erfurt, Fleesensee, Frankfurt, Halle-<br />

Merseburg, Hamburg, Hannover, Karlsruhe, Leipzig<br />

(opening 2006), Lübeck, Neubrandenburg, Rostock,<br />

Rügen, Wiesbaden, Wutzschleife<br />

Park Inn: Berlin, Bochum, Chemnitz-Hartmannsdorf,<br />

Cologne (2), Dortmund, Düsseldorf, Erfurt, Hannover,<br />

Kamen, Munich (2)<br />

Country Inn: Timmendorfer Strand<br />

Regent: Berlin<br />

2<br />

1<br />

2<br />

HUNGARy<br />

Radisson SAS: Budapest, Bükfürdö<br />

Park Inn: Sarvar<br />

iCeLANd<br />

Radisson SAS: Reykjavik (2)<br />

Park Inn: Reykjavik<br />

iRAN<br />

Unbranded: Kish Island<br />

iReLANd<br />

Radisson SAS: Athlone, Cavan (opening 2006), Cork,<br />

Dublin (2; one opening 2007), Galway, Letterkenny,<br />

Limerick, Sligo<br />

Park Inn: Dublin, Dundalk, Mulranny<br />

iTALy<br />

Radisson SAS: Rome<br />

joRdAN<br />

Radisson SAS: Amman, Aqaba<br />

kAzAkHSTAN<br />

Radisson SAS: Astana (opening 2006), Medeu–<br />

Almaty (opening 2007)<br />

Regent: Almaty<br />

kUwAiT<br />

Radisson SAS: Kuwait City<br />

LATviA<br />

Radisson SAS: Riga<br />

LeBANoN<br />

Radisson SAS: Beirut<br />

LiTHUANiA<br />

Radisson SAS: Klaipeda, Vilnius<br />

MALTA<br />

Radisson SAS: Malta (2)<br />

THe NeTHeRLANdS<br />

Radisson SAS: Amsterdam (2)<br />

NiGeRiA<br />

Radisson SAS: Lagos<br />

NoRwAy<br />

Radisson SAS: Ålesund, Beitostølen, Bergen (2),<br />

Bodø, Frederikstad (opening 2007), Haugesund,<br />

Kristiansand, Lillehammer, Oslo (5), Spitsbergen,<br />

Stavanger (2), Tromsø, Trondheim, Trysil (opening 2008)<br />

Park Inn: Geilo, Haugesund, Stavanger, Rauland<br />

oMAN<br />

Radisson SAS: Muscat<br />

PoLANd<br />

Radisson SAS: Gdansk (opening 2007), Krakow,<br />

Poznan (opening 2007), Szczecin, Warsaw, Wroclaw<br />

PoRTUGAL<br />

Radisson SAS: Lisbon<br />

RoMANiA<br />

Radisson SAS: Bucharest (opening 2007)<br />

RUSSiA<br />

Radisson SAS: Moscow (3; two opening 2007),<br />

St. Petersburg, Sochi (3)<br />

Park Inn: Ekaterinburg<br />

SAUdi ARABiA<br />

Radisson SAS: Jeddah (2), Al Madina (opening 2007),<br />

Riyadh, Yanbu Al Bahr<br />

Park Inn: Al Khobar (opening 2007), Riyadh<br />

SLovAkiA<br />

Radisson SAS: Bratislava<br />

SoUTH AFRiCA<br />

Radisson SAS: Cape Town<br />

Park inn: Cape Town<br />

SPAiN<br />

Radisson SAS: Mijas (opening 2007)<br />

SwedeN<br />

Radisson SAS: Gothenburg, Helsingborg, Karlstad,<br />

Linköping, Malmö, Örebro, Östersund, Stockholm (5),<br />

Uppsala<br />

Park Inn: Borlänge, Falun, Gislaved, Gävle, Haninge,<br />

Karlskrona, Kvänum, Nyköping, Sandviken,<br />

Stockholm, Solna, Täby, Uppsala, Vargön, Värnamo<br />

SwiTzeRLANd<br />

Radisson SAS: Basel, Lucerne (opening 2006),<br />

St. Gallen<br />

Park Inn: Lully, Zurich<br />

TUNiSiA<br />

Radisson SAS: Djerba (opening 2006)<br />

TURkey<br />

Radisson SAS: Ankara, Istanbul (2)<br />

UkRAiNe<br />

Radisson SAS: Kiev<br />

UNiTed ARAB eMiRATeS<br />

Radisson SAS: Dubai–Media City, Sharjah<br />

UNiTed kiNGdoM<br />

Radisson SAS: Birmingham, Bristol (opening 2008),<br />

Durham (opening 2008), Leeds, Liverpool, London,<br />

Manchester, Stansted, Belfast, Limavady, Edinburgh,<br />

Glasgow, Jersey (opening 2007)<br />

Park Inn: Bedford, Cardiff, Harlow, Lakeside, London<br />

(2), Northampton, Nottingham, Telford, Watford, West<br />

Bromwich, Newry<br />

Country Inn: London (2)<br />

UzBekiSTAN<br />

Radisson SAS: Tashkent


TABLE OF CONTENTS<br />

2005 HIGHLIGHTS<br />

paGe 8<br />

LeTTeR FROM THe CeO<br />

paGe 0<br />

THE GROUP<br />

PAGE 14<br />

Financials 20<br />

Operations 24<br />

Markets 26<br />

THE BRANDS<br />

PAGE 28<br />

Brands 32<br />

Marketing, Sales & Distribution 36<br />

THE PROPERTIES<br />

PAGE 38<br />

Properties 42<br />

Property Highlights 44<br />

Business Development 48<br />

THE RELATIONSHIPS<br />

PAGE 52<br />

Employees 58<br />

Awards 60<br />

Customers 62<br />

Partners & Owners 64<br />

Purchasing 65<br />

Community & Environment 66<br />

Governance & Management 68<br />

THE FINANCIALS<br />

PAGE 76<br />

Statement Of The Board Of Directors<br />

And Managing Director 77<br />

Auditor’s Compilation Report 78<br />

Board Of Directors’ Report 79<br />

Group Highlights 82<br />

Income Statement 83<br />

Balance Sheet 84<br />

Statement Of Changes In Equity 86<br />

Cash Flow Statement 87<br />

Notes To The Pro Forma Group Account 88


It has many nicknames: Blue Heaven, Giant Coin, Cube in a Coin and so on and so forth. as cute as the nicknames are, the Radisson SaS<br />

Hotel in Frankfurt is not to be trifled with. This futuristic building, designed by London-based architect John Seifert and hospitality designers<br />

Matteo Thun and adam Tihany, is the first thing to catch the eye as one drives away from the airport towards the centre of Frankfurt.


Whether guests want their shirts laundered<br />

in three hours, check-out late at p.m. or<br />

log on to the Internet for free from anywhere<br />

in the hotel, at Radisson SaS, it’s all part of<br />

the service package.


Resisting generic design solutions, the New<br />

Breed of Radisson SaS hotels are kicking<br />

hospitality design up a notch to surpass all<br />

expectations and offer travellers an experience<br />

and an adventure, a story that can be<br />

taken home without packing anything extra in<br />

the suitcase.


8<br />

NEw BRAND:<br />

The Missoni Deal<br />

Rezidor SaS chose Missoni to make<br />

its mark in the lifestyle hotel market<br />

due to the truly unique and identifiable<br />

style of the famous fashion house.<br />

2005 Highlights<br />

PERFORmANCE:<br />

RevpaR reached eUR ,<br />

an increase of %.<br />

Group wide revenues grew<br />

to MeUR , 8 up 8.5%.<br />

eBITDa increased to<br />

MeUR 8.8 (2 .2).<br />

DEALS:<br />

expanding park Inn<br />

in the UK<br />

park Inn took over management of nine<br />

hotels across the UK and there are plans<br />

to renovate and upgrade the current<br />

product to park Inn standards for approximately<br />

MeUR 2 over the next two years.


GROwTH:<br />

In 2005, Rezidor SaS<br />

opened hotels and<br />

increased the supply of<br />

number of rooms by<br />

%. This is the most<br />

significant organic growth<br />

in the industry in europe.<br />

2005 Highlights<br />

CORPORATE:<br />

The Carlson Deal<br />

Carlson Hotels Worldwide, chaired by<br />

Marilyn Carlson Nelson, acquired a<br />

25% stake in Rezidor SaS, securing<br />

the brand portfolio until 2052 and<br />

reducing licensing costs.<br />

SCALE:<br />

Radisson SaS, known for<br />

its innovative design and<br />

striking architecture, is<br />

now ranked the second<br />

largest upscale brand in<br />

europe.


0<br />

Letter from the CeO<br />

”Yes I Can! is the driving mechanism<br />

of the genuine hospitality culture<br />

that energises all our brands and<br />

proves our commitment to superior<br />

guest service and satisfaction.<br />

Through Yes I Can! we constantly<br />

build on an enthusiastic hospitality<br />

culture that creates true value for<br />

customers and owners alike.”


Turning an enthusiastic Hospitality Culture into Value<br />

Today, Radisson SAS is the second largest<br />

upscale brand in Europe and second<br />

to none when measured on organic<br />

growth. Its younger sibling, Park Inn, has<br />

had a flying start, going from 0 to 68 hotels<br />

in just three years.<br />

I have sometimes been accused of being a<br />

growth junkie and there is certainly some truth to<br />

this. I do believe that outgrowing the competition<br />

is the only way to secure a position in a marketplace<br />

as dynamic as ours. The hotel industry has<br />

changed drastically in the last decade, as have<br />

all travel-related industries. Our industry is challenged<br />

by complex business patterns dictated<br />

by contrasting developments. However, there<br />

are a number of strong underlying currents that<br />

you have to deal with to stay in business, especially<br />

if you want to stay ahead.<br />

To have sharply defined and widely recognized<br />

brands has become a major success factor.<br />

Global brands and industry majors are<br />

consistently increasing their market share, while<br />

local brands and regional companies are finding<br />

it hard to compete. To a great extent, success<br />

in this business is about critical mass – to be eligible<br />

in the hotel business race you have to be<br />

there. And to be there, you must grow.<br />

We have a long history of fast growth. We<br />

have multiplied tenfold since we started operating<br />

as a separate company in 1993 and now<br />

rank among the five largest hotel management<br />

companies in Europe. In fact, Rezidor SAS is<br />

one of the fastest growing hospitality management<br />

companies in the world. We intend not<br />

only to keep up this pace but to accelerate it. By<br />

2015, we aim to have 700 hotels and to achieve<br />

this goal we will need to grow by at least 40<br />

properties annually, across all brands.<br />

But it’s not only a question of growing fast, it’s<br />

vitally important to have profitable growth. To a<br />

great extent that depends on how we fuel the<br />

growth. Mergers and acquisitions are a fast track<br />

to growth, but nothing matches the power of primarily<br />

growing organically, building momentum<br />

from within. In 2005, we increased our supply by<br />

16% in terms of number of rooms, the most significant<br />

organic growth in the industry in Europe.<br />

Letter from the CeO<br />

To grow organically, it is necessary to have truly<br />

competitive brands and products, that not only<br />

proactively meet the needs and preferences of<br />

customers but are also easy to find and easy to<br />

buy. An aggressive growth strategy coupled<br />

with a clear understanding of customers and<br />

what they want are our key value drivers. This is<br />

true at every level: brand, hotel and individual<br />

service provider.<br />

Each of our five brands has a distinctive<br />

brand promise which meets clearly defined<br />

consumer needs and profiles and is delivered<br />

by committed people. As customer needs and<br />

preferences change, so do our brands and what<br />

they offer. Radisson SAS is a good example of<br />

how we’re responding to change in buyer needs<br />

and preferences. Although clever functionality is<br />

still the backbone of the Radisson SAS brand,<br />

we know that upscale guests are looking for a<br />

great experience, something truly memorable<br />

from their stay. The New Breed of Radisson<br />

SAS hotels with their spectacular architecture<br />

and design – with service elements to match –<br />

are redefining contemporary upscale hospitality.<br />

Some of these new hotels clearly have “destinational”<br />

qualities, while all of them create delight<br />

and add value to a holiday or business trip. Increasingly,<br />

we are building share of market by<br />

gaining share of heart!<br />

We will also bring more heart to the market<br />

with our new lifestyle brand, Hotel Missoni. Bold<br />

and highly contemporary, Hotel Missoni will build<br />

on the typical Missoni look of iconic home-ware<br />

design and offer the next generation of lifestyle<br />

hotels. We entered into an agreement with the<br />

famous Italian fashion house after exhaustive<br />

partner evaluation that led us to conclude that<br />

Missoni is one of few fashion houses with a truly<br />

unique and identifiable style, well-suited for rescale<br />

in a hospitality format. If Hotel Missoni can<br />

capture any of the wonderful warmth and remarkable<br />

finesse of the Missoni family, and not<br />

least the spirit of Rosita Missoni herself, I know<br />

it will be a great success. The first Hotel Missoni<br />

will open for business in 2007, and the aim is to<br />

have 30 hotels by 2015.<br />

Our brand portfolio with focussed hospitality<br />

products from mid-market to full luxury reflects<br />

another key strategy – diversification. We believe<br />

it’s important to explore various avenues for<br />

growth and consolidation, and at the same time<br />

hedge against market and country risk. Today,<br />

we have hotels in operation and/or under development<br />

in 49 countries in Europe, the Middle<br />

East, Africa and Asia. We manage city centre and<br />

suburban hotels, airport hotels and resort hotels.<br />

Our properties vary from 900+ room high-rises to<br />

boutique properties with just 46 rooms.<br />

By 20 5, we aim to have 00<br />

hotels and to achieve this goal<br />

we will need to grow by at least<br />

0 properties annually, across<br />

all brands.<br />

The year 2005, was a year of change, of the<br />

market turning around, of progress and also,<br />

sadly a year in which the world witnessed natural<br />

disasters of large magnitudes and terrorism<br />

found its way to our doorstep. On the 9th of<br />

November, the Radisson SAS Hotel, Amman in<br />

Jordan was the target of a vicious attack and a<br />

member of the Rezidor SAS family, Yousef Homaisi,<br />

a young waiter, lost his life, along with 30<br />

of our guests. Seeing the damage saddened<br />

and enraged me, as this company, in many<br />

ways, is my life. The team at Amman showed<br />

the true value of Yes I Can! and kept the hotel<br />

running while cooperating with authorities and<br />

taking care of guests.<br />

This year saw the long-time franchise partnership<br />

with Carlson Hotels Worldwide develop into<br />

a shareholder agreement when Carlson acquired<br />

a 25% shareholding in Rezidor SAS from the SAS<br />

Group in return for renegotiated commercial terms<br />

of the current Master Franchise Agreement (MFA).<br />

The Carlson deal was a major step towards securing<br />

our future, and made a favourable impact on<br />

our bottom-line from the day the deal was signed.<br />

Licensing costs were reduced as part of the deal,<br />

improving pre-tax profits for the company by<br />

MEUR 6 in 2005. The agreement brings additional<br />

scale and profitability to Rezidor SAS and further<br />

enhances development opportunities by giving us<br />

an even better platform for growth.


Goals and targets<br />

CORPORATE<br />

2<br />

FINANCIAL<br />

mARkET<br />

■ To be the preferred alternative in hotel management with<br />

distinctive brands and treating hotels as individual units in<br />

order to optimize profitability.<br />

■ EBITDA margin of 10% and annual EBITDA growth of 15%<br />

over a business cycle.<br />

■ At least 700 hotels by 2015, as a result of growing the<br />

number of hotels by at least 40 properties annually, across all<br />

brands.<br />

Letter from the CeO<br />

properties in operation/under development and revenue growth<br />

���<br />

���<br />

���<br />

���<br />

���<br />

��<br />

�<br />

LOCAL<br />

COmPETITION<br />

No. of hotels<br />

61<br />

��<br />

80<br />

��<br />

100<br />

��<br />

113<br />

��<br />

127<br />

��<br />

146<br />

��<br />

■ Continually improving RevPAR penetration to become the<br />

leader within our competitive set in every market we serve.<br />

160<br />

��<br />

CUSTOmERS<br />

EmPLOyEES<br />

RESPONSIBLE<br />

BUSINESS<br />

182<br />

��<br />

200<br />

��<br />

Group-wide revenue (MeUR)<br />

247<br />

��<br />

263<br />

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■ To achieve 93% customer satisfaction and loyalty for each<br />

brand in 2006, with year on year improvement.<br />

■ To be the employer of choice by accentuating personal<br />

development, career development and empowerment. For each<br />

brand to achieve a consistent and improved level of employee<br />

engagement/retention. To increase Rezidor SAS overall Climate<br />

Analysis scores with 2 percentage points in 2006.<br />

■ Maintain industry leadership in environmental performance<br />

by continuing to increase efficiency per guest night at<br />

property, brand and group level and ensure compliance with<br />

corporate ethical and human rights standards.


More importantly, the agreement secured our<br />

brand portfolio until 2052, extending the original<br />

MFA by 20 years. It also ensures that the companies<br />

align and grow the brands globally,<br />

through loyalty and rewards programmes as<br />

well as a commitment to re-energise service<br />

delivery across all brands.<br />

Initially a Carlson programme, Yes I Can! is the<br />

driving mechanism of the genuine hospitality culture<br />

that we have taken fully into our hearts. We<br />

introduced Yes I Can! at Rezidor SAS 10 years<br />

ago, and it has been at the core of our operation<br />

ever since. It is our mission and vision alike. It is<br />

our policy to hire by a Yes I Can! attitude and to<br />

train our people in Yes I Can! scenarios, not only<br />

In 2005, we increased our<br />

supply by % in terms of<br />

number of rooms. This is the<br />

most significant organic growth<br />

in the industry in europe.<br />

frontline but on all levels and in all areas in the<br />

company. Everyone in Rezidor SAS embodies<br />

Yes I Can! and creates value in all the company<br />

functions, in good times as well as bad.<br />

In fact, we attacked the many challenges of<br />

the economic downturn in the last couple of<br />

years with our Yes I Can! approach.<br />

“Yes I Can! secure a fifty percent profit conversion<br />

of every revenue increase and all cost<br />

savings.”<br />

“Yes I Can! get more customer value out of<br />

less resource consumption.”<br />

The past years have made us very good at<br />

cost management. I dare say that we are industry<br />

leaders in this respect! However, from 2005,<br />

we have shifted our focus to revenue generation,<br />

while keeping costs on a very short leash.<br />

In March 2005, we organized the Revenue Generation<br />

conference in Berlin for Rezidor SAS<br />

employees and partners to shift the whole company<br />

into an accelerated growth phase.<br />

To take full advantage of the upturn we relaunched<br />

Yes I Can! by taking it to a higher level<br />

of intensity and enthusiasm across all our<br />

brands. A system-wide refresher training pro-<br />

Letter from the CeO<br />

gramme was rolled out in December 2005 and<br />

will continuously be in action from now on.<br />

Yes I Can! is about attitude – about Yes! Having<br />

the right attitude is what makes Rezidor SAS<br />

people different from everyone else. Not everything<br />

is possible, but almost everything is. At<br />

Rezidor SAS we do our utmost to make things<br />

happen, to say Yes and mean it.<br />

Yes I Can! – it’s personal. It’s about me as an<br />

individual service provider. We never forget that<br />

hospitality is delivered on a one-to-one basis<br />

and it’s up to each of us to create that memorable<br />

hospitality experience for our guests. This is<br />

a personal responsibility. Our industry has now<br />

become so sophisticated that sometimes it’s<br />

easy to forget the very foundation of it all – to be<br />

a good host. I can assure you that this will not<br />

happen in our company.<br />

Finally, Yes I Can! is about competence and<br />

empowerment – about Can! To be able to actually<br />

deliver you must not only know what to do,<br />

how to solve the problem, but also be empowered<br />

to make decisions to do the right thing in<br />

the first place, or make it right if it is not. In 2003,<br />

we reorganised the company, moving decisionmaking<br />

as close to the customer as possible,<br />

empowering front line staff to make the best out<br />

of each situation, be it a good one or initially a<br />

not so good one. Things go wrong, that’s the<br />

nature of business, which is why service recovery<br />

is a very important aspect of Yes I Can!<br />

I’m very proud of how strongly we have managed<br />

to reset our minds to Yes I Can! on an<br />

even higher level. I’m confident that it will energise<br />

all our brands and prove our commitment<br />

to superior guest service and satisfaction.<br />

Through Yes I Can! we constantly build on an<br />

enthusiastic hospitality culture, that creates true<br />

value for customers and owners alike.<br />

The year 2005 showed healthy commercial and<br />

financial development. The company generated<br />

group wide revenue of MEUR 1.478, an increase<br />

of 18%. Earnings Before Taxes (EBT) was MEUR<br />

31 versus MEUR 4.2 in 2004. This includes MEUR<br />

6.2 gain from the sale of shares of Radisson SAS<br />

Hotel, London Stansted Airport. With this sale we<br />

have divested all real estate and operate as a pure<br />

hospitality management company.<br />

The key driver of our financial development is a<br />

11% growth in the company’s Revenue Per Available<br />

Room (RevPAR). The European hotel market<br />

as a whole continued to develop favourably with a<br />

RevPAR increase of 4-5% on average, but Rezidor<br />

SAS was able to capitalize on this growth by being<br />

present in the right markets at the right time and<br />

by doing the right things to maximise potential.<br />

A multi-continental company with Scandinavian<br />

roots, Rezidor SAS has a very strong presence<br />

in Scandinavia. With the Nordic capitals<br />

gaining strongest RevPAR in 2005, Rezidor SAS<br />

has benefited significantly from the market recovery<br />

in these regions. Despite the terrorist attacks<br />

in London, the UK hotel market performed at 4%<br />

increase in RevPAR over the last year. The Middle<br />

East, Russia and Eastern Europe have shown<br />

tremendous growth potential for revenue yield.<br />

In 2006, the company will continue with its assertive<br />

development strategy with an increased<br />

focus on developing Russia, CIS, the Middle East<br />

and East European markets while reinforcing a<br />

strong presence in the home markets. In first<br />

quarter of 2006, we opened eight new properties<br />

for business and signed another 10.<br />

I believe we have found the right rhythm in<br />

our trading cycle with the ability to sustain and<br />

even accelerate organic growth from existing<br />

hotels, new properties won over one by one or<br />

in portfolios, as well as newly-built hotels starting<br />

to trade. That said, I certainly do not rule out<br />

acting on bigger business opportunities that<br />

may cross our path.<br />

I’m very confident that the platform we have<br />

built positions us well for future growth. The<br />

right market conditions are there. The right initiative<br />

is here.<br />

Brussels, 30 March 2006<br />

Kurt Ritter<br />

A devoted Yes I Can! Rezidorite since 1976


Generating revenue! Rezidor SaS is one of the fastest growing hospitality companies in the world working rapidly<br />

towards its goal of 00 hotels by 20 5. The company is aggressively growing new home markets, seeking out new opportunities<br />

and taking full advantage of the market upturn while growing critical mass and facilitating behind the scenes efficiency.


time to<br />

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Gold Points can be exchanged for great experiences close to home and worldwide, such as Award Stays in EMEA* and the<br />

Americas, as well as points exchange for miles with more than 11 airline partners, charity donations or in-hotel Express Awards.<br />

Just visit www.rzgp.com, login and simply choose how to spend your Gold Points. And we will keep you up to date with offers we<br />

know that you will like.<br />

EARNING GOLD POINTS ® IS EASY<br />

You can earn Gold Points every time you stay at Radisson SAS, Park Inn or Country Inn hotels in EMEA*. All you have to do is just<br />

quote your goldpoints plus membership number when making a reservation and present your membership card when checking in.<br />

Your account will be credited with 20 Gold Points for every 1€ of qualifying spend at Radisson SAS hotels (10 Gold Points for every<br />

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points you’ll soon have earned enough for your first free stay. And remember, you can book an Award Stay in EMEA* before having<br />

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TIME IS THE MOST PRECIOUS COMMODITY YOU POSSESS. WE UNDERSTAND<br />

THAT – WHICH IS WHY EVERYTHING WE DO IS DESIGNED TO HELP YOU MAKE<br />

THE MOST OF EVERY MOMENT YOU SPEND WITH US – ON BUSINESS OR PLEASURE.<br />

GOLDPOINTS PLUS IS OUR WAY OF THANKING YOU FOR TRUSTING US WITH<br />

YOUR TIME.<br />

Join goldpoints plus now and earn<br />

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UK - Travel


The latest ad campaigns strongly deliver the<br />

brand message that Radisson SaS hotels are<br />

stylish, upscale, innovative, contemporary,<br />

edgy, easy, friendly and unpretentious. With<br />

targeted outdoor advertising on billboards<br />

and in print media, Radisson SaS gives travellers<br />

a sense of always being with them.


With tactical advertising, brand-specific imagery, coordinated<br />

marketing programmes and strategic partnerships, Rezidor<br />

SaS brings its brands to life and effectively educates customers<br />

about how each brand meets their needs better than anyone<br />

else in the market.<br />

8


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even though europe saw an average<br />

RevpaR growth of just –5%,<br />

Rezidor was ahead of the market<br />

with a RevpaR increase of %<br />

due to being in the right markets at<br />

the right time and by doing the<br />

right things to perform optimally.


Restoring profitability in a Tricky Business environment<br />

It was yet another banner year for Rezidor<br />

SAS, a year that saw the financial results<br />

taking a big jump towards reaching the<br />

company’s overall goals. In 2005, Rezidor<br />

SAS signed 29 new hotel contracts (15<br />

Radisson SAS, 13 Park Inn and one lifestyle)<br />

totalling almost 5,000 rooms. A bold<br />

business development strategy resulted<br />

in the opening of 21 new Park Inn and 16<br />

new Radisson SAS hotels across Europe<br />

and the Middle East. At the end of 2005,<br />

the Rezidor SAS portfolio included 263<br />

hotels, of which 46 are under development,<br />

encompassing approximately 50,000 rooms<br />

in 49 countries.<br />

Rezidor SAS capitalised on strong market<br />

demand and growth to have very favourable<br />

results. In 2005, all key ratios including Occupancy,<br />

AHR (Average House Rate), RevPAR<br />

(Revenue Per Available Room), and GOPPAR<br />

(Gross Operating Profit Per Available Room)<br />

were well above the previous year.<br />

FINANCIAL HIGHLIGHTS<br />

Financials<br />

CONTINUING TO PROSPER<br />

In the year 2005, operating revenues, including<br />

owned and leased hotels reached MEUR 587<br />

(498,7); an increase of 17.7% Earnings Before<br />

Tax (EBT) was MEUR 31. This result includes a<br />

gain of MEUR 6.2 from the sales of the shares<br />

of Radisson SAS Hotel, London Stansted Airport.<br />

The key driver of this healthy financial development<br />

is a 11% growth in the company’s<br />

RevPAR.<br />

RevPAR reached EUR 67 (61) and Earnings<br />

Before Interest, Tax, Depreciation and Amortisation<br />

(EBITDA) was MEUR 48,8 (27,2). This<br />

positive development in 2005 is mainly due to<br />

comparable units increasing EBITDA by MEUR<br />

20,0 over 2004.<br />

This was the eleventh year of consecutive<br />

growth in terms of number of hotels and business<br />

volume.<br />

At the end of 2005, 217 (190) hotels were<br />

under operation and 46 (57) were under development,<br />

totalling 263 (247) hotels in 49 (48)<br />

countries. The number of rooms in the reserva-<br />

tion system were 43,900 (39,400) – an increase<br />

of 11.4 (16)%. In total, 22,854 (18,642), fulltime<br />

equivalent employees worked under the five<br />

Rezidor SAS brands, 19,928 (16,400) of whom<br />

worked for Radisson SAS.<br />

Of the 217 hotels in operation, none (1) are<br />

owned, 60 (49) are leased, 81 (66) are managed<br />

and 76 (72) are under franchise agreements.<br />

While lease or management operation is the<br />

core business for Rezidor SAS, franchising is<br />

playing an increasingly important role in reaching<br />

critical market awareness. In addition, franchise<br />

fees are a secure income source,<br />

regardless of the health of the local economy.<br />

Owned and leased hotels contributed to 89.6<br />

(89.6)% of the operative revenue and the remainder<br />

came from management and franchise<br />

contracts as well as other income sources.<br />

Room revenue accounted for 55 (53)% of the<br />

operating revenue, and Food & Beverage revenue<br />

accounted for 31 (31)%.<br />

2005 PRO FORmA 200 pRO FORMa 200 2002 200<br />

Group-wide revenue, TeUR ) 1,478,000 ,2 ,000 , 2 ,000 , 0 ,000 ,0 0,000<br />

Operating revenue, TeUR 587,046 8, 28 8 , 8 , 5 ,<br />

eBIT, TeUR 34,987 , 22 –2 , 50 ,0 8 2 , 22<br />

Financial items, net, TeUR 487 – , – ,0 8 – ,80 –2, 5<br />

Net income, TeUR 26,448 ,5 2 – 2,5 ,8 ,<br />

eBITDa Margin % 8.3 5.5 – .0 .2 –<br />

eBIDTa, Growth, %* 179.4 2 .2 – 8 – –<br />

equity, TeUR ) 158,520 28, ,52 ,8 0 , 20<br />

Balance sheet total, TeUR 364,433 8 , 2 2 , 2 , 0 28 ,88<br />

Dividends paid, TeUR 2) 0 , , 8 , ,<br />

Total investments, TeUR<br />

key ratios<br />

34,605 5 ,828 5 ,280 0, 8,<br />

profit Margin %, (GOp %) ) 35 0<br />

Return on capital employed %<br />

) Including minority interest, following IFRS.<br />

12.2 . – . 8. .<br />

2) Group Contribution in Norway in 200 , 200 and 2005.<br />

) Gross Operating profit (GOp), including leased and managed hotels.<br />

) Revenue in leased, managed and franchised hotels.<br />

* pro forma for 2005 and 200 – prior years are also prepared in accordance with IFRS.<br />

2


GETTING AHEAD OF THE mARkET<br />

In the year 2005, the European hotel market<br />

continued to develop favourably with a RevPAR<br />

increase of 4–5% on an average. With a 11%<br />

increase in RevPAR, Rezidor SAS has been able<br />

to capitalize on this growth due its strong presence<br />

in Scandinavia. Nordic capitals gained<br />

strongest RevPAR in 2005: Copenhagen<br />

+19.4%, Oslo +13%, Stockholm +10.2% and<br />

Helsinki +9% and Rezidor SAS benefited significantly<br />

from the market recovery in these regions.<br />

Despite the terrorist attacks in London,<br />

the hotel market there performed at 4% increase<br />

in RevPAR over the last year. The Middle<br />

East continues to perform at a mixed pace,<br />

while Russia and Eastern Europe have shown<br />

tremendous growth potential for revenue yield.<br />

Occupancy for comparable unites increased<br />

to 70 (65)% due to an increase in demand and<br />

rates. AHR went up to EUR 99 (95), and RevPAR<br />

rose by EUR 67 (61). As a result, the Gross Operating<br />

Profit (GOP) margin increased to 35<br />

(34)%. The GOP, the total operating revenue<br />

minus operating expenses, is the basic operation<br />

efficiency indicator.<br />

Rezidor SAS maintained a RevPAR advantage<br />

after taking operational efficiency into account,<br />

with a GOPPAR above the industry average.<br />

OPERATIONAL PROFILES<br />

22<br />

RADISSON SAS<br />

By the end of the year 2005, 147 (138) Radisson<br />

SAS hotels were in operation, offering 33,287<br />

(31,400) rooms through the reservation system.<br />

In addition, 32 hotels are under development.<br />

Group-wide Radisson SAS revenues including<br />

owned, leased, managed and franchised<br />

hotels, reached MEUR 1,242 (1,095) in 2005.<br />

operating revenues for owned and leased hotels<br />

rose to TEUR 460.3 (406.6). Revenues from<br />

comparable units increased by 13 (0.8)%. The<br />

GOP margin increased to 37 (34)% in 2005 for<br />

owned, leased and managed hotels.<br />

Occupancy for comparable units increased<br />

to 70 (65)%, due to increase in volume, both in<br />

the business travel and meetings and events<br />

segment. RevPAR increased to EUR 72 (63)<br />

and AHR rose to EUR 102 (97).<br />

PARk INN<br />

Financials<br />

At the end of the year 58 (40) Park Inn hotels were<br />

in operation, representing 8,728 (6,300) rooms in<br />

the reservation system. Park Inn grew by leaps<br />

and bounds in 2005, establishing its presence in<br />

the UK, Germany and France. In addition, 10 (18)<br />

Park Inn hotels are under development.<br />

Group-wide revenues for Park Inn, including<br />

leased, managed and franchised hotels reached<br />

MEUR 173.6 (102.0) in 2005. Occupancy was<br />

at 56.5 (56.7)% and RevPAR was EUR 36 (32),<br />

while AHR reached EUR 64 (57). The GOP for<br />

leased and managed was 35 (32)% in 2005.<br />

COUNTRy INN<br />

At the end of the year, 6 (6) Country Inn hotels<br />

were in operation, representing 515 rooms in<br />

the reservation system. Group-wide revenues<br />

for Country Inn, including leased, managed<br />

and franchised hotels, reached MEUR 13.6<br />

(13.5) in 2005.<br />

REGENT<br />

At the end of 2005, 3 (3) Regent hotels were in<br />

operation offering 703 rooms in the high-end<br />

luxury market segment. Group-wide revenue for<br />

Regent, including leased, managed and franchised<br />

hotels was MEUR 25.9 (18.0) in 2005.<br />

BY DeC , 2005 REzIDOR SAS RaDISSON SaS paRK INN COUNTRY INN ReGeNT MISSONI<br />

Number of hotels 263 8 *** 8 2<br />

Number of hotels in operation* 217 50*** 58 0<br />

Number of rooms 43,900 , 8 , 0 –<br />

Number of rooms currently trading* 33,354 , 8 5 0 0<br />

Countries of operation* 48 0 0<br />

Occupancy**, % 70 0 5 – – –<br />

aHR**, eUR 99 02 – – –<br />

RevpaR**, eUR 67 2 – – –<br />

GOp**, % 35 5 – – –<br />

* Including franchise hotels<br />

** Not including franchise hotels<br />

*** Includes unbranded hotels


UNIT COST DEvELOPmENT, 2001– 2005<br />

RezIDOR SaS, eUR<br />

60<br />

50<br />

40<br />

30<br />

20<br />

10<br />

REvENUE PER AvAILABLE ROOm, 2001– 2005<br />

RezIDOR SaS, eUR<br />

80<br />

70<br />

60<br />

50<br />

40<br />

30<br />

20<br />

10<br />

GROUP-wIDE REvENUE, 2001– 2005<br />

RezIDOR SaS, TeUR<br />

1,500<br />

1,200<br />

900<br />

600<br />

300<br />

01<br />

01<br />

01<br />

02<br />

02<br />

02<br />

03<br />

03<br />

03<br />

04<br />

04<br />

04<br />

05<br />

05<br />

05<br />

Financials<br />

NUmBER OF ROOmS, 2001– 2005<br />

RezIDOR SaS, GROUp-WIDe<br />

50,000<br />

40,000<br />

30,000<br />

20,000<br />

10,000<br />

01<br />

02<br />

OCCUPANCy, 2001– 2005<br />

RezIDOR SaS, peR CeNT<br />

80<br />

70<br />

60<br />

50<br />

40<br />

30<br />

20<br />

10<br />

01<br />

02<br />

03<br />

03<br />

GOP PERCENTAGE, 2001– 2005<br />

RezIDOR SaS, peR CeNT<br />

40<br />

35<br />

30<br />

25<br />

20<br />

15<br />

10<br />

5<br />

01<br />

02<br />

03<br />

04<br />

04<br />

04<br />

05<br />

05<br />

05<br />

2


Operations<br />

Building excellence from the Bottom Up<br />

De-centralisation has been the main focus<br />

for Rezidor SAS for the past couple of<br />

years as rapid growth and the need to<br />

support expansion has made it vital to increase<br />

hotel autonomy and accountability.<br />

Rezidor SAS has evolved from being<br />

a top-down company to becoming a<br />

bottom-up company with every General<br />

Manager carrying full responsibility for his<br />

or her hotel.<br />

A new operations structure, headed by Executive<br />

Vice President and Chief Operating Officer,<br />

Werner Kuendig, was introduced in 2005 to<br />

strengthen decentralisation and empowerment.<br />

This new structure is supported by the Corporate<br />

Sales, Marketing, Finance & Accounting,<br />

Revenue Development, People Development,<br />

Safety & Security and Future Openings departments.<br />

The goal is to streamline hotel operations,<br />

offer support to increase revenue and<br />

maintain a high standard of quality and customer<br />

satisfaction.<br />

OFFERING SUPPORT<br />

– THE BIG REORGANISATION<br />

General Managers are supported by Regional<br />

Directors and Area Vice Presidents, who work<br />

closely with the COO to define strategies and<br />

develop tools designed to increase revenue and<br />

optimise operations.<br />

Hotels propose their own revenue goalsbased<br />

on local parameters. Once the revenue goals are<br />

accepted by the head office in Brussels, hotels<br />

decide on how best to reach those targets.<br />

Hotels now determine locally the best course<br />

of action in terms of sales and marketing and<br />

are supported in their efforts by the regional and<br />

corporate offices. The marketing and sales<br />

teams offer brand guidelines and support the<br />

hotels by helping to create advertisements, brochures<br />

and other print and online collateral.<br />

Hotels are given communications and public<br />

relations support from regional PR teams that<br />

work closely with the Area Vice Presidents and<br />

Regional Directors. The local Global Sales Office<br />

help hotels by going on targeted sales calls,<br />

2<br />

while the distribution team looks for various online<br />

opportunities to promote individual hotels<br />

and drive revenue.<br />

NEw OPENINGS<br />

A dedicated team, which is part of the Brusselsbased<br />

operations together with their respective<br />

Area Vice President/Regional Director facilitates<br />

and coordinates the entire pre-opening process.<br />

The main aim of this team is to open all new<br />

hotels, whether new builds or conversions, on<br />

time, on budget and with all key executives well<br />

placed and well trained.<br />

The Directors of Revenue Development<br />

(DRDs) together with their respective Regional<br />

Directors/Area Vice Presidents are responsible<br />

for the efficient launch of hotels in terms of identifying<br />

and optimising revenue opportunities<br />

with the help of established tools and checklists.<br />

New hotel profiles, fact sheets and hotel<br />

web content is created based on market studies<br />

conducted by DRDs, and this collateral is<br />

then distributed to the Global Sales Organization<br />

(GSO). The GSOs then start driving sales<br />

long before the hotel opens its doors.<br />

For new openings, the corporate and regional<br />

team is responsible for managing the pre-opening<br />

budget, room configuration and defining the<br />

scope of work in order to manage the overall<br />

development of the project. This includes regular<br />

interaction and dialogue with the technical<br />

development and regional operations team.<br />

Conversions on the other hand require extensive<br />

employee training and coaching, and support<br />

for the General Manager, Director of Sales<br />

and Revenue Manager. The main focus in a<br />

conversion is on transforming the hotel into a<br />

true brand representative.<br />

TOOLS FOR SUCCESS<br />

Rezidor SAS pays special attention to the<br />

needs of hotels that are performing below par.<br />

The operations team follows up with these hotels<br />

every month and coaches the hotel General<br />

Manager on a regular basis to keep<br />

communication lines open and offer help and<br />

tools to increase revenue.<br />

Part of this process includes the creation of an<br />

Activity Plan by the General Manager of the<br />

hotel to raise the Gross Operating Profit (GOP)<br />

by an achievable percentage. The Regional Director<br />

and Area Vice President work closely with<br />

the General Manager to ensure success.<br />

The Director of Revenue Development in<br />

each region is responsible for sustaining and<br />

supporting revenue generation. Tools provided<br />

to each hotel include a checklist, a best practices<br />

guide, profiles and fact sheets to help revenue<br />

development.<br />

ALL ABOUT QUALITy<br />

The Quality Performance Review (QPR) Programme<br />

aids the consistent delivery of the<br />

brand promise. The QPR involves quality inspections<br />

and has been developed around specific<br />

brand service and operating standards. It<br />

focuses exclusively on the customer experience<br />

in relation to product, service and brand. The<br />

QPR is performed by an impartial consultant<br />

who uses a checklist to inspect specific areas<br />

of the hotel with a focus on ensuring the continuous<br />

adherence to the Yes I Can! culture.<br />

The QPR monitors basics such as the checkin<br />

experience, the quality and service of the restaurants<br />

and bars, hotel security, meetings and<br />

events facilities and the check-out experience.<br />

The consultant also reports on the overall cleanliness,<br />

maintenance and repair, interior décor<br />

and design plus the service and friendliness of<br />

hotel staff.<br />

The QPR goal for both Radisson SAS and<br />

Park Inn was set for 85 for 2005. Both brands<br />

effectively achieved the required target and the<br />

company plans to raise the bar in upcoming<br />

year/s, by setting the goal to 87% for both<br />

brands in 2006.<br />

Hotels that scored below 85 are required to<br />

develop a Management Action Plan (MAP) to<br />

rectify issues and report to the relevant Regional<br />

Director/Area Vice President, who in turn are<br />

responsible for follow up. Information regarding<br />

QPR, including reports, check lists and brand<br />

information are available on the company’s intranet<br />

library for reference.


Quality is all about exceeding expectations,<br />

again and again! From Berlin<br />

to Beirut and Copenhagen to Cape<br />

Town, all Radisson SaS hotels offer<br />

a consistently high level of service<br />

and put a high emphasis on quality.


Taking advantage of the Market Upturn<br />

Throughout 2005, the hotel industry, in<br />

general, faced a number of challenges,<br />

including natural disasters and the continuing<br />

threat of terrorism. Hotel performance<br />

remained resilient despite these<br />

events and any adverse effects they had<br />

on trading were short lived. RevPAR continued<br />

to record positive growth throughout<br />

the year across Europe, the Middle<br />

East and Asia. International visitor arrivals<br />

rose during 2005 and are expected to increase<br />

in the coming years.<br />

Hotels in the Middle East posted a hugely impressive<br />

RevPAR growth of 21.4%. Hotel performance<br />

across Asia slowed during 2005: the<br />

region recorded a healthy increase in RevPAR of<br />

9.1%, but this is a far cry from record-breaking<br />

results achieved in 2004, when RevPAR grew<br />

by 25%. In Europe, growth was steady and the<br />

average RevPAR was up by 4–5% on average.<br />

The enlargement of the European Union created<br />

new opportunities for the hotel and travel<br />

industry, with a high demand for quality accommodation<br />

in the new member states. Hotel<br />

branding is expected to grow across all categories<br />

with a strong focus on mid-scale brands in<br />

Eastern Europe. A common currency and borderless<br />

Europe, coupled with the perception of<br />

safer tourism are expected to foster hotel revenues<br />

and increase tourism from countries like<br />

India and China that are experiencing an economic<br />

boom.<br />

Rezidor SAS anticipates that hotel performance<br />

across the Middle East and Asia will race<br />

ahead in 2006, while trading across Europe will<br />

remain steady. As the hotel industry begins to<br />

consolidate and new brands enter the market,<br />

a steady but sustainable growth in business<br />

performance is expected to help keep the industry<br />

moving in the right direction during the<br />

coming year.<br />

STRONG SCANDINAvIA<br />

Scandinavian hotels top the growth in Europe<br />

for 2005 as the region saw RevPAR growth of<br />

6.7% with Copenhagen recording the highest<br />

growth at 19.4%, followed by Oslo that saw a<br />

2<br />

Markets<br />

13% growth in RevPAR and Stockholm where<br />

RevPAR increased by 10.2%.<br />

Oslo also recorded the highest growth in occupancy<br />

in 2005, with an 11.5% increase to<br />

68%. The potential for growth in Scandinavia is<br />

for mid-market hotels, with limited growth for full<br />

service hotels. Norway is a very mature and<br />

consolidated hotel market with the major brands<br />

already established as the big players.<br />

Copenhagen is the most international market<br />

in Scandinavia, although there is a strong variation<br />

in demand with peak seasons in the summer<br />

and a low season in the winter. Any<br />

expectation of price increase is limited in this<br />

region where there is, currently, no dominating<br />

market leader.<br />

Unemployment is still a considerable problem<br />

in Sweden and the social system is being financed<br />

by high taxes to reduce the official unemployment<br />

numbers. In Sweden, as is in the<br />

rest of Scandinavia, growth will be seen in the<br />

mid-market brand with opportunities for portfolio<br />

deals.<br />

UP AND UP Uk & IRELAND<br />

The UK hotel market recorded a 4% RevPAR<br />

growth in 2005. While there were fluctuations in<br />

the fortunes of hoteliers around the country, the<br />

overall improvement in annual room yield clearly<br />

demonstrates the strength and resilience of both<br />

London and regional hotel markets.<br />

London recovered remarkably quickly from<br />

the July bombings to remain at the head of European<br />

performance rankings in terms of overall<br />

RevPAR, but the fact that the rest of the UK<br />

grew almost twice as much highlights the terrific<br />

performance of hotels in destinations such as<br />

Gatwick, Aberdeen and Liverpool.<br />

Nine UK destinations dominated the top 10<br />

European occupancy table and included<br />

Heathrow, Gatwick, Edinburgh, Manchester,<br />

London, Cardiff, Newcastle, Bath & Bristol, and<br />

Glasgow.<br />

However, the buoyancy of the UK economy<br />

is expected to marginally slow down in the coming<br />

years. The Bank of England is considering<br />

lowering interest rates in order to encourage<br />

customer spending and retail sales. But the<br />

property market is at the top of the cycle with<br />

yields dropping to their lowest levels for the last<br />

five years.<br />

Despite a plethora of new supply, the Irish<br />

economy in general, and the Irish hotel business<br />

in particular, continue to perform surprisingly<br />

well.<br />

EmERGING EASTERN EUROPE<br />

Hotels in Eastern Europe can be proud of their<br />

performance in 2005, as RevPAR increased<br />

12.5%. With the continued lack of internationally<br />

branded hotels and increasing demand,<br />

there seems to be no end in sight in the growth<br />

of average room rates in the big cities. In Warsaw,<br />

RevPAR grew an impressive 15%, driven<br />

primarily by increasing demand. An increase in<br />

the number of low-cost airlines servicing the city<br />

continues to bring in more tourists and consequently<br />

the supply demand imbalance that has<br />

existed for the last few years is finally being<br />

redressed.<br />

In addition, Hungary, the Czech Republic and<br />

Slovakia are also expected to experience strong<br />

economic growth in the coming years. A marked<br />

increase in prosperity is also predicted in the<br />

Baltic countries. Bulgaria is preparing to become<br />

a member of the EU in 2008 and is poised<br />

for growth across all industries. Expansion is<br />

also expected in key destinations such as Sarajevo,<br />

Ljubljana, Montenegro, Dubrovnik and<br />

Belgrade.<br />

Though existing hotels are doing well in the<br />

region and will continue to do well, the road to<br />

expansion in Eastern Europe is made somewhat<br />

bumpy by the emergent nations’ underdeveloped<br />

legal systems and high levels of<br />

bureaucracy.<br />

CRISP CENTRAL EUROPE<br />

Most large European countries showed positive<br />

results in 2005, with performance indicators<br />

generally on the rise. The economic downturn<br />

faced by the EU15 countries, especially Germany,<br />

France and the Netherlands is starting to<br />

reverse.<br />

Economic growth was moderate in Germany<br />

in 2005, as the German elections led to a wait-


and-see policy by many leading economic players<br />

over the third quarter. But now in the spotlight<br />

as host nation to the 2006 World Cup, Germany<br />

is enjoying a stable political situation and is<br />

showing a slight improvement in performance.<br />

SOmBRE SOUTHERN/mEDITERRANEAN<br />

EUROPE<br />

Southern Europe was the weakest performing<br />

region during 2005, with no RevPAR growth. Its<br />

performance was dragged down by the significant<br />

RevPAR declines in both Lisbon and<br />

Athens. Both cities hosted major sporting<br />

events in 2004 and naturally could not sustain<br />

this performance during 2005.<br />

A number of Spanish cities are suffering from<br />

over-supply and as a result the country only reported<br />

a very modest RevPAR growth of 1.3%.<br />

In 2006, in the four-star plus segment, RevPAR<br />

is expected to increase due to a rise in occupancy,<br />

while in the mid-scale segment, any increase<br />

will come from a rise in room rates.<br />

The strength of the individual business travel<br />

sector in France has helped compensate for the<br />

drop of the leisure clientele and the lack of any<br />

real movement in the seminars sector. Turkey<br />

and Greece continue to offer great potential, although<br />

the political instability in both countries<br />

creates difficult trading environments.<br />

mAJESTIC mIDDLE EAST<br />

The Middle East once again exceeded expectations<br />

by recording solid growth in 2005. Diverse<br />

and changing economic development show<br />

high GDP growth in Qatar, Bahrain and Kuwait.<br />

Middle East travel and tourism, growing nominally,<br />

is expected to increase by 4.4% per<br />

annum from 2006 through 2015.<br />

Governments are encouraging industries and<br />

services to reduce dependence on oil and drive<br />

revenues through other sources. Tourism is playing<br />

a major part in this effort to diversify, especially<br />

in Dubai, Oman and other main feeder markets.<br />

Dubai is slowly claiming the spot as one of the<br />

top tourist destinations in not just the Middle<br />

East, but the world and the hotel business in the<br />

city is booming. The future is, however, difficult to<br />

predict, due to instability within the region.<br />

ROARING RUSSIA<br />

Moscow performed exceptionally in 2005, with<br />

a RevPAR increase of 30.4%. The Russian travel<br />

market remains lucrative with the number of outbound<br />

travellers reaching more than 20 million in<br />

2005; Russians purchased approximately two<br />

million package holidays during the year.<br />

As Russians continue to gain additional disposable<br />

income, the potential of the vast Russian<br />

market continues to expand and the speed<br />

of development will prove crucial to financial<br />

success. Russia is encouraging private investment<br />

through economic reforms, liberalisation,<br />

privatisation and greater transparency.<br />

However, government bureaucracy and inconsistencies<br />

in the rule of law have the same<br />

adverse effect on expanding business in Russia<br />

as they do in Eastern Europe.<br />

AmAzING AFRICA<br />

A number of African countries are on a healthy<br />

path of growth and recovery. The highest GDP<br />

real growth was seen in Equatorial Guinea, Angola,<br />

Morocco, Tunisia and Tanzania. The cur-<br />

The hotel industry in Stockholm<br />

did extremely well in 2005 with<br />

a 0.2% increase in RevpaR<br />

– the coming year promises to<br />

be just as good.<br />

rent unstable situation in the Middle East means<br />

that West Africa is becoming an increasingly<br />

important source of gas and oil. In many countries,<br />

the upward shift in both manufacturing<br />

and services is supported by diamond trading<br />

and government-sponsored economic reforms<br />

that attract foreign investments.<br />

Other destinations such as South Africa, Seychelles,<br />

Kenya, Tanzania, Morocco and Tunisia offer<br />

good, if limited, tourism potential and leisure traveller<br />

arrivals have increased in the sub-Saharan regions.<br />

Internationally branded hotels are achieving<br />

higher occupancies, rates and GOPs than in Europe.<br />

The vast majority of African accommodation<br />

is unbranded and offers great potential for hotel<br />

development and brand coverage.<br />

However, Africa is perceived as having low<br />

safety and security, which limits business and<br />

leisure travel. The continent suffers from corruption<br />

in certain countries and a lack of adequate<br />

infrastructure. Other challenges faced by the<br />

hospitality industry include mobilization of<br />

project financing and restriction on the import of<br />

equipment and materials.<br />

2


Redefining lifestyle hotels! Rezidor SaS is ready to make its mark in the lifestyle hotel market with its new,<br />

bold, highly contemporary Missoni brand. In 2005, Rezidor SaS entered into an agreement with the famous fashion house to<br />

develop and launch Missoni Hotels. The lifestyle hotels will interpret the current Missoni look of their iconic home-ware range<br />

and will develop this into the next phase of lifestyle hotel design.


Instantly identifiable, rich in colour, vibrant in<br />

texture! Missoni is not just a creation to fit a<br />

short-term marketing opportunity, but a historic<br />

brand with a great story. Three generation<br />

of Missoni women have stayed faithful to<br />

the deep emotional roots of the brand and<br />

are committed to doing the right things for<br />

its longevity and success.<br />

0


Brands<br />

Building Brands, Boosting Business<br />

A multi-brand organisation, Rezidor SAS<br />

offers hotel brands that meet the needs<br />

of every type of traveller, whether they<br />

are looking for the ultimate in luxury at a<br />

world-class hotel or simply seeking a<br />

good night’s sleep in a fresh and clean<br />

hotel. Rezidor SAS guests are guaranteed<br />

a consistent standard of service all<br />

over the world from Europe and the<br />

Middle East to Africa.<br />

2<br />

REzIDOR SAS, BRAND POSITIONING<br />

luxury<br />

first class<br />

mid market<br />

economy<br />

budget<br />

Formule 1<br />

Rezidor SAS brands are carefully positioned,<br />

both in the company’s portfolio and in their global<br />

competitive set, to create maximum portfolio<br />

and market dynamics. All brands have a<br />

distinctive personality and every new hotel in<br />

each brand helps carry the baton of individual<br />

brand identity one step further.<br />

To guard against brand confusion, all brands<br />

are meticulously and strictly defined with brand<br />

manuals and other brand identity collateral to<br />

secure strict brand control. In addition, quality<br />

assurance inspections follow up on individual<br />

hotel compliance and the audits involve hotel<br />

visits to monitor quality and performance, according<br />

to pre-defined service criteria.<br />

Ibis<br />

Park Inn<br />

Country Inn<br />

Holiday Inn<br />

Novotel<br />

Scandic<br />

Rezidor SAS, at the corporate level, also has<br />

defined core values and developed graphic<br />

guidelines. The multi-brand sales team uses<br />

multi-brand sales collateral, which include the<br />

Rezidor SAS World Wide Directory, a Rezidor<br />

SAS Meeting Planner Guide and brochures for<br />

the marketing and business development<br />

departments.<br />

All Rezidor SAS brands share a positive service<br />

attitude and have a strict focus on safety and<br />

security for guests and employees alike. This is<br />

the foundation of the company’s strong commitment<br />

to the environment, local community<br />

and the Rezidor SAS Responsible Business<br />

programme.<br />

missoni<br />

Four Seasons<br />

Regent<br />

Inter-Continental<br />

Radisson SAS<br />

Hilton<br />

Marriott<br />

Sheraton<br />

minimum service limited service full service


Rezidor SaS offers an impressive<br />

selection of hotel<br />

brands, designed to suit a<br />

variety of budgets, requirements<br />

and occasions.


Brands<br />

Radisson SaS defines the New Breed in hotel architecture and design as it scales<br />

new heights with spectacular properties. From the aquaDom in Berlin to the<br />

fabulous architecture of the new hotel in Frankfurt, Radisson SaS distinguishes<br />

itself as a contemporary and progressive, first class hotel brand.<br />

at Radisson SaS, the Yes I Can! service culture means treating every guest as a true<br />

individual. By combining attentive one-to-one hospitality with clever service concepts<br />

– most of them focusing on choice and making the stay easy – Radisson SaS offers<br />

a unique service experience which truly celebrates <strong>individuality</strong>.<br />

Country Inn is the hotel of choice for travellers looking for a cosier and homely<br />

experience as well as great value for money. Combining all the consistencies and<br />

standards expected from a major international hotel brand with all the comforts<br />

of home is the Country Inn way.<br />

Country Inn hotels are all about fireplaces in the hall, comfortable lounges, relaxing<br />

rooms and an all-embracing country hospitality that meets and greets each guest<br />

the moment they walk into the hotel.<br />

Contemporary in style and culture, Missoni hotels will put a great emphasis on<br />

design, plus certain key hardware and software elements, including – but not limited<br />

to – bars and restaurants, bathrooms and the service culture.<br />

Missoni is one of the very few fashion houses with a truly unique and identifiable<br />

image and the hotels will interpret the look currently exemplified by the iconic Missoni<br />

design. Missoni hotels will target well-travelled, stylish individuals who are willing to<br />

pay for an experience that is reflective of how they see themselves and their values.<br />

park Inn hotels focus on offering hospitality essentials better than anyone else in the<br />

same market. Spotlessly clean, easy and safe, park Inn hotels are youthful, colourful,<br />

energetic and fun with a warm and relaxed Yes I Can! approach to service. The brand<br />

is deeply committed to providing the key essential of any hotel experience, a good<br />

night’s sleep.<br />

a value-driven and flexible concept with the most striking new brand identity in the<br />

current hotel market, park Inn promises to be the best in its class, the hotel of<br />

choice in the mid-market segment.<br />

The brand heritage of Regent is one of unashamed luxury for all the senses. Regent<br />

follows its unique Tao, drawing service inspiration from the Far east: to serve others<br />

is to serve oneself, to hear without being told, to see without being shown and to<br />

know without being asked.<br />

Regent guests are a special breed of truly discerning and cosmopolitan individuals<br />

who value superior hospitality and timeless traditions. They choose Regent for<br />

business and pleasure knowing they are guaranteed a highly personalised level of<br />

world-class service from employees with a passion for excellence and the greatest<br />

attention to detail.<br />

Rezidor SAS also has 4 unbranded hotels in its portfolio.


Number of hotels:<br />

179<br />

Number of hotels:<br />

2<br />

Brands<br />

Number of hotels:<br />

6<br />

Number of hotels:<br />

4<br />

Number of hotels:<br />

68 58<br />

5


Marketing, Sales & Distribution<br />

Creating accessibility In all Channels<br />

Marketing brings brands to life and this<br />

life-giving marketing operation at Rezidor<br />

SAS is both aggressive and proactive. By<br />

implementing strategic and tactical advertising,<br />

co-ordinated marketing programmes<br />

and strong partner relationships,<br />

the company and its marketing staff embodies<br />

the key Rezidor SAS message of<br />

delivering positive brand associations<br />

through strong customer service and an<br />

indelible Yes I Can! spirit.<br />

100% GUEST SATISFACTION<br />

GUARANTEED – RADISSON SAS<br />

The Radisson SAS advertising campaign<br />

launched in 2005 used a combination of contemporary<br />

illustration with photography, suggesting<br />

rather than promising. The campaign<br />

strongly delivered the brand message: Radisson<br />

SAS hotels are stylish, upscale, innovative, contemporary,<br />

edgy, easy, friendly and unpretentious.<br />

The goal of the campaign was to increase<br />

brand awareness, achieve maximum exposure<br />

and change the buying behaviour of the business<br />

traveller.<br />

Well-targeted billboard advertising, coupled<br />

with a print advertising campaign, gave travellers<br />

the sense that Radisson SAS was always<br />

there, with them and for them. In 2006, the<br />

Radisson SAS image campaign will focus on<br />

Free Broadband, a new and unique service<br />

concept offered by all Radisson SAS hotels<br />

since the end of 2005.<br />

Individual Radisson SAS hotels are using the<br />

new creative style as an integral part their own<br />

tactical advertising, with an emphasis on the<br />

leisure market. Advertisements were also<br />

placed in magazines usually not used to advertise<br />

the Radisson SAS brand; a shock tactic to<br />

jolt travellers out of any preconceived notions<br />

and help them reassess the Radisson SAS<br />

brand in a whole new light.<br />

The unique service concept of Yes I Can! sets<br />

Radisson SAS apart from its competitors. It<br />

stands out in a crowded market and changes<br />

attitude, attracts attention and alters buying<br />

patterns.<br />

SLEEP wELL. LIvE wELL. – PARk INN<br />

The Park Inn philosophy of offering the very best<br />

service and accommodation in its market sector<br />

has made it a genuine up-and-coming<br />

brand. Park Inn’s appeal is generally local and in<br />

autumn 2005, Park Inn ran an extensive regional<br />

image campaign to increase brand awareness,<br />

using different marketing tactics in different<br />

regions.<br />

In Germany, a major outdoor campaign was<br />

launched to cover the entire tram network with<br />

Park Inn branding, while viral e-mail marketing<br />

was very successful in Sweden. In the UK,<br />

advertisements were placed on the Heathrow<br />

Express and proved successful in further establishing<br />

the Park Inn brand.<br />

LUxURy FOR ALL THE SENSES – REGENT<br />

In 2005, Rezidor SAS invested aggressively in<br />

promoting the Regent brand as a world-class<br />

international luxury hotel. Regent hotels in<br />

Berlin, Zagreb and Almaty share the same feeder<br />

markets and generic advertising and PR<br />

campaigns were implemented in the UK, the US<br />

and Germany. High-end travel and lifestyle<br />

magazines in these regions helped promote the<br />

Regent brand with advertorials and editorials.<br />

On the public relations front, the big coup was<br />

when influential magazines such as Condé Nast<br />

Traveller and BA’s High Life magazine ran articles<br />

about the Regent brand in Europe. Regent also<br />

sponsored the Condé Nast Traveller Awards in<br />

the US, a two-day event that allowed Regent to<br />

convey its brand message to 150 top North<br />

American travel agents. With the help of PR<br />

agencies in the US, UK and Germany, along with<br />

exposure in luxury travel magazines, Regent<br />

continues to establish its position as a highly desirable<br />

up-scale brand with impeccable service.<br />

AT THE CLICk OF A mOUSE<br />

– E-COmmERCE & DISTRIBUTION<br />

Easy to find! Easy to book! That’s the focus of<br />

the Rezidor SAS e-commerce and distribution<br />

strategy. The goal is to earn the trust of guests<br />

by offering them a consistent buying experience,<br />

relevant information and credible rates –<br />

which, the company believes, is the only way to<br />

drive business and get repeat business.<br />

In 2005, search engine optimisation, keyword<br />

buys, pay-per click advertising, plus paid placements<br />

for brand websites and individual hotel<br />

websites helped drive traffic and increase online<br />

bookings. Web-sourced room nights went up<br />

by 68% in 2005, including bookings from third<br />

party websites and brand websites.<br />

The Meetings, Incentives, Conferences and<br />

Events (MICE) segment was a key focus for the<br />

distribution team for 2005. In support of this, a<br />

dynamic meeting facilities search engine was<br />

launched, both on the Radisson SAS brand<br />

website and on individual hotel websites. Quick<br />

and easy to use, this tool enables meeting-planners<br />

to match their precise business needs to<br />

the right Radisson SAS hotel.<br />

For the travel trade, Rezidor SAS continues<br />

to leverage the strengths of Look To Book , a<br />

unique, online loyalty programme for travel<br />

agents booking through systems such as<br />

Amadeus and Galileo. This programme allows<br />

members to earn points that can be redeemed<br />

for a wide range of awards. The scheme provides<br />

a platform for targeted marketing communication<br />

and system-wide offers that<br />

currently reach over 250,000 members worldwide.<br />

In 2005, Look to Book enrolled agents<br />

generated more than MEUR 56 in revenue for<br />

Rezidor SAS hotels. This figure is up 14% from<br />

the year before.<br />

OF mICE AND mEN!<br />

A STORy ABOUT THE GSO<br />

The Rezidor SAS Global Sales Office follows<br />

one simple, golden rule: get the right people in<br />

the right places. In order to achieve this, the<br />

GSO changed structure to become more consolidated<br />

throughout Europe and brought the<br />

Scandinavian market under one GSO. To help<br />

capture more of the American market a GSO<br />

was opened in the United States, which proved<br />

to be very successful. In 2005, the US outbound<br />

business to Europe – mainly booked through<br />

travel agencies and online partners – increased<br />

room bookings by 44%.


Marketing, Sales & Distribution<br />

In 2005, search engine optimisation,<br />

keyword buys, pay-per click advertising<br />

plus paid placements for brand<br />

websites and individual hotel websites<br />

helped drive traffic and increased online<br />

bookings by 8%.<br />

Currently, there are 52 sales people in seven<br />

offices, each dedicated to offering complete<br />

support to individual hotels. Each region has its<br />

own GSO team focused on top national and<br />

international key accounts in all relevant segments.<br />

Their primary role is to sell and co-ordinate<br />

client events within their region and market.<br />

mEETINGS, INCENTIvES, CONFERENCES<br />

AND EvENTS (mICE)<br />

The focus for 2005 was largely on MICE. The<br />

sales force aggressively pursued this market<br />

and increased its share of the overall revenue to<br />

20% (17%) in 2005. To help achieve this positive<br />

result, the company launched the Weekly MICE<br />

Challenge of acquiring MEUR 1 business every<br />

week. The GSO met this challenge and business<br />

worth MEUR 50 was confirmed in 2005.<br />

A broad range of innovative sales tools were<br />

launched to aid the sales process and boost revenues<br />

for products and brands. Important new<br />

sales tools included the Rezidor SAS Meetings<br />

Facilities Directory, the Rezidor SAS World Wide<br />

Directory, and individual brand brochures.<br />

These new tools promoted MICE extensively<br />

and the weekly MICE reports gave sales forces<br />

across the company an incentive to become<br />

even more competitive. MICE sales rose as a<br />

result of these efforts in key growth markets, including<br />

UK, France and Germany.<br />

Park Inn launched Colourful Meetings in the<br />

first half of 2005 in Europe. The campaign had<br />

two goals. The first was to develop guidelines to<br />

ensure consistent service delivery and minimum<br />

standards across the brand. The second was to<br />

define a communications concept and unique<br />

client offering. Colourful Meetings offers four<br />

types of meeting themes, each with flexible and<br />

creative elements to help guests create their<br />

perfectly customised meeting or event. Colourful<br />

Meetings has proved to be an excellent sales<br />

tool and a great communication platform. Efforts<br />

to promote Colourful Meetings will continue<br />

throughout 2006, with new tools, including a<br />

Best Practices Guide that will help hotels offer<br />

ever more innovative meetings options.


zero to 8 in three! park Inn has seen rapid growth in the past three years, mainly through cluster<br />

conversions such as the take over of nine Queens Moat House hotels across the length and width of the UK in late<br />

2005. park Inn growth will follow the successful pattern of Radisson SaS with greater penetration in home markets<br />

and further expansion into Northern european markets.


0<br />

Focusing on mastering the essentials, park<br />

Inn offers an affordable hotel experience<br />

that’s warm and casual, spotlessly clean,<br />

easy to use, safe and fun. But above all else,<br />

park Inn strives to provide ”the best sleep in<br />

town” and that’s what makes them stand<br />

apart from the crowd.


Rezidor SAS is one of the fastest growing<br />

hospitality companies in the world with a<br />

range of clearly differentiated hotel brands<br />

offering excellent investment opportunities.<br />

Rezidor SAS offers a broad spectrum<br />

of solutions that are designed to meet the<br />

needs of each individual hotel owner. The<br />

options available range from lease and<br />

management agreements to franchise<br />

agreements.<br />

BRAND NEw!<br />

Rezidor SAS opened 37 (28) hotels in 2005,<br />

increasing the total number of hotels in operation<br />

and under development to 263 across 49<br />

countries in Europe, the Middle East, Africa<br />

and Asia.<br />

In 2005, Rezidor SAS signed contracts for 29<br />

(50) new properties. At the end of the year, Rezidor<br />

SAS had 66 leased, 117 managed, and 80<br />

franchised properties. Of the hotels in operation,<br />

147 hotels were Radisson SAS, 58 were<br />

Park Inn, three were Regent, six were Country<br />

Inn and three remain unbranded.<br />

DEvELOPING THE RADISSON SAS BRAND<br />

In 2005, several groundbreaking Radisson SAS<br />

hotels were opened. The most notable example<br />

was the Radisson SAS Hotel in Frankfurt, a superbly<br />

impressive landmark property that exemplifies<br />

the New Breed of Radisson SAS design.<br />

The elegant Radisson SAS Media Harbour<br />

Hotel in Düsseldorf follows in the spectacular<br />

design style of the New Breed.<br />

The boutique-style Radisson SAS 1919 Hotel,<br />

Reykjavik opened in 2005, as did the charming<br />

Radisson SAS Hotel, Paris-Boulogne which is<br />

just 10 minutes from the Eiffel Tower.<br />

Hotels were also opened in destinations such<br />

as Kiev, Dubai Media City, Jeddah, Hasselt, and<br />

Rostock. New resorts with strong appeal for the<br />

leisure traveller were opened in Les Arcs, El Quseir<br />

and Malta. The hotel in the Disneyland Resort,<br />

Paris, the hotel and spa in Cork and the hotel on<br />

the Bosphorus in Istanbul will cater for both the<br />

business and leisure market.<br />

2<br />

properties<br />

The Building Blocks of Success<br />

GROwING THE PARk INN BRAND<br />

The expansion of Park Inn will focus on city centre,<br />

suburban locations and transport terminals.<br />

Strategic growth is planned in Scandinavia,<br />

Germany, France, Benelux, Switzerland, UK/Ireland<br />

and Russia. Growth in key destinations is<br />

anticipated with newly-built flagship properties,<br />

but the bulk of the growth is expected from franchising<br />

and conversions.<br />

Park Inn grew by 21 hotels in 2005, mostly<br />

due to the franchise agreement for a portfolio of<br />

seven hotels in Germany—previously operated<br />

under a Holiday Inn franchise—and the conversion<br />

of nine Queens Moat House Hotels in the<br />

United Kingdom. The Park Inn Hyde Park was<br />

another strategic opening in 2005 and Park Inn<br />

also opened hotels in Baku, Azerbaijan and<br />

Ekaterinburg, Russia in early 2006.<br />

GIvING BIRTH TO A LIFESTyLE BRAND<br />

In 2005, Rezidor SAS entered an agreement<br />

with the famous fashion house Missoni to develop<br />

and launch Missoni Hotels. Rezidor SAS<br />

chose Missoni because it is one of the few fashion<br />

houses with a truly unique and identifiable<br />

look. The lifestyle hotels will interpret the Missoni<br />

look of their highly individual and iconic homeware<br />

range and will develop this style into the<br />

next phase of lifestyle hotel design.<br />

Missoni intends to make a significant mark in<br />

the lifestyle and boutique hotel market, with 30<br />

hotels in the next ten years.


PROPERTy mAINTENANCE<br />

Extensive renovations of Radisson SAS hotels<br />

were done in an effort to upgrade the properties<br />

to New Breed levels defined by new hotels in<br />

Frankfurt, Paris, Düsseldorf and Dubai.<br />

At the Radisson SAS Scandinavia Hotel,<br />

Gothenburg, all 246 bedrooms and suites were<br />

renovated in Ocean and Chilli styles, as were<br />

the three corridors that lead guests to their<br />

rooms.<br />

The kitchen and first floor conference facilities<br />

were upgraded at the Radisson SAS Arlandia<br />

Hotel, Stockholm; while 78 rooms at the<br />

Radisson SAS SkyCity Hotel were renovated<br />

in Ocean style.<br />

The Radisson SAS Royal Viking Hotel, Stockholm<br />

was reinvigorated with extensive renovations<br />

of 18 Junior Suites in Urban style, and of<br />

the swimming pool and gym.<br />

DEvELOPmENT STRATEGy<br />

Radisson SAS will see growth mainly through contracts<br />

with financial commitments in mega, capital and secondary<br />

cities and by joint ventures in emerging markets. The<br />

Radisson SaS brand will see growth in city centres, airports<br />

and resorts in mass tourism destinations. Russia and<br />

France will be developed as home markets, while strategic<br />

growth is planned for southern and eastern europe as well<br />

as in the Middle east. Radisson SaS hotels will enter new<br />

markets through capital and/or major cities only.<br />

Regardless of size, every Country Inn hotel has the charm<br />

and service values of a small, family-run hotel. The brand<br />

has a narrowly-defined concept that has a broad appeal and<br />

is an attractive option for newly built properties, especially<br />

in off-centre locations in major and secondary cities.<br />

Franchising forms the core of the Park Inn growth strategy,<br />

but management and lease contracts are also considered.<br />

park Inn has developed the industry’s most cost<br />

effective conversion package for rapid expansion. The<br />

properties<br />

About 98 rooms at the Radisson SAS Norge<br />

Hotel, Bergen were renovated in Urban style; full<br />

renovations of 144 rooms in Ocean style, including<br />

bathrooms and six guest floor corridors<br />

were done in the Radisson SAS Scandinavia<br />

Hotel, Oslo.<br />

At the Radisson SAS Plaza Hotel, Oslo, 607<br />

rooms were renovated in Milan Chic and Plaza<br />

room style, the 66 remaining rooms will be renovated<br />

by the end of 2006. Construction of the<br />

new annex of the Radisson SAS Gardermoen<br />

Hotel began in 2005 and is expected to be<br />

completed in early 2007. The entire conference<br />

area of Radisson SAS Hotel, Bodø was updated<br />

in January 2005 and the renovation of the lobby<br />

area and most of the rooms is scheduled to be<br />

finished by fall 2006. The Radisson SAS Hotel,<br />

Tromsø is going through extensive renovations<br />

of most guestrooms and some of the public<br />

areas; and a new building is in construction as<br />

well, which will house the reception, the conference<br />

area and the lobby bar.<br />

At the Radisson SAS Hotel, Edinburgh, all<br />

guestrooms were renovated and a new lobby<br />

bar, Itchycoo was launched. The new concept<br />

Pulse Bar was opened at the Park Inn Heathrow<br />

and Regent Berlin expanded its meeting<br />

facilities.<br />

Guests at the Radisson SAS Hotel, Sharjah<br />

can now enjoy a new swimming pool, restaurant,<br />

lobby, landscaping and cabanas. The<br />

Radisson SAS Hotel, Riyadh has newly refurbished<br />

guestrooms; while the Radisson SAS<br />

Hotel, Jeddah has renovated its guestrooms,<br />

meeting rooms, lobby area and reception.<br />

concept will be applied to new constructions as well. park<br />

Inn will focus on growing in city centres, suburban locations<br />

and transport terminals with strategic growth in Scandinavia,<br />

Germany, France, Benelux, Switzerland, UK/Ireland<br />

and Russia. Growth in key destinations will be made<br />

possible with newly built flagship properties.<br />

a luxury legend, born in the Far east, Regent immediately<br />

attracts interest and business at the very high end. The<br />

brand is only made available for management and lease<br />

contracts and is expected to see growth in premier<br />

destinations and capital cities.<br />

The missoni brand will be developed through leases and<br />

management agreements, including sliver equity participations,<br />

where needed. The focus will be on mega and<br />

primary cities, as well as resort destinations, with carefully<br />

selected growth in major european and Middle<br />

eastern markets.


Some property Highlights 2005<br />

RADISSON SAS HOTEL,<br />

FRANkFURT, GERmANy<br />

www.frankfurt.radissonsas.com<br />

The Radisson SAS Hotel, Frankfurt provides the city<br />

skyline with a unique point of interest: a stunning centre<br />

of attention for visitors and locals. Visually, it looks<br />

like a glass cube held in a shining blue disc. Among<br />

the spectacular facilities are a wellness centre, a topfloor<br />

swimming pool and an array of dining venues including<br />

Coast Brasserie & Oyster Bar, Gaia Restaurant,<br />

Wunderbar Lounge and Jam coffee shop.<br />

RADISSON SAS mEDIA HARBOUR HOTEL,<br />

DüSSELDORF, GERmANy<br />

www.mediaharbour.dusseldorf.radissonsas.com<br />

The Radisson SAS Media Harbour Hotel in Düsseldorf<br />

is modern, creative and awash with style and elegance.<br />

Located in the middle of Medienhafen, the<br />

exciting new area being developed south of Düsseldorf,<br />

the hotel enhances the architecture and lifestyle<br />

of its surroundings. Designed by the famed Italian<br />

designer, Matteo Thun, this hotel embodies the essence<br />

of being in a port city.<br />

property Highlights<br />

RADISSON SAS HOTEL, HASSELT, BELGIUm<br />

www.hasselt.radissonsas.com<br />

Housed in the TT tower, one of the most fashionable<br />

shopping malls in the centre of Hasselt, the Radisson<br />

SAS Hotel boasts unique room styles and excellent<br />

dining facilities. The rooms are designed in an Evergreen<br />

style drawing inspiration from juniper plants and<br />

the local flora, while the Hazeltek rooms feature the<br />

colour of hazel trees blended with exotic technological<br />

undertones. The Koper Bar & Restaurant is already<br />

gaining popularity and offers a contemporary<br />

menu in an old Flemish setting.<br />

RADISSON SAS BOSPHORUS HOTEL,<br />

ISTANBUL, TURkEy<br />

www.bosphorus.radissonsas.com<br />

The Radisson SAS Bosphorus Hotel in Istanbul enjoys<br />

a breathtaking location on the banks of the Bosphorus<br />

Strait that joins the Sea of Marmara with the Black Sea<br />

and separates Asia from Europe. Close to the airport,<br />

the business centre, and shopping malls, the hotel is<br />

perfect for business and leisure travellers. Both the<br />

Cruise Lounge Lobby Bar and StarBoard Café offer<br />

stunning views of the Bosphorus Strait and bridge.<br />

RADISSON SAS HOTEL AT DISNEyLAND ®<br />

RESORT, PARIS, FRANCE<br />

www.disneyland.radissonsas.com<br />

The elegant and comfortable, Radisson SAS Hotel at<br />

Disneyland Resort in Paris is located on Golf Disneyland,<br />

right next to the Disney Parks and the Disneyland<br />

Resort Paris Convention Centre. With excellent<br />

golf, nearby amusement parks and luxurious wellness<br />

facilities, this hotel is perfect for families on holiday,<br />

meetings and conferences. The hotel offers delicious<br />

dining options with the exclusive Pamplemousse Restaurant<br />

and the casual Brasserie Birdie.<br />

PARk INN HyDE PARk, LONDON, Uk<br />

www.hydepark.parkinn.co.uk<br />

A London landmark building, the Park Inn Hyde Park is<br />

conveniently located close to the bustling heart of the<br />

city. Just a step away from the serenity of Hyde Park.<br />

The hotel’s Bistro serves English and international cuisine,<br />

while the Bar is ideal for a pre-dinner cocktail or<br />

nightcap. The hotel also offers a 24-hour fully-equipped<br />

fitness centre as well as 24-hour room service.


RADISSON SAS HOTEL, BIRmINGHAm, Uk<br />

www.birmingham.radissonsas.com<br />

property Highlights<br />

enviably located in the centre of the city, the Radisson<br />

SaS Hotel, Birmingham is a -storey glass structure<br />

that brings true european flair to the heart of Birmingham<br />

and is part of the city’s ongoing renaissance. The<br />

hotel is just minutes away from the Bullring Shopping<br />

Centre, the railway station, theatres, and galleries.<br />

Filini, the hotel’s all-day dining restaurant offers an excellent<br />

menu inspired by Italian and arabic cuisines.<br />

RADISSON SAS HOTEL, kIEv, UkRAINE<br />

www.kiev.radissonsas.com<br />

Built in 1903, the Radisson SAS Hotel, Kiev is a monument<br />

of architecture that has now been completely<br />

renovated to offer first class service. The hotel offers<br />

fabulous views over the Dnipro River from its rooms and<br />

public areas, alongside excellent dining facilities including<br />

the French restaurant Bistro Côté Est and Mille<br />

Miglia Ristorante & Enoteca, which specializes in Italian<br />

cuisine. The hotel is within walking distance of government<br />

offices, numerous parks, golden churches and<br />

shops which line the city’s main street, Khreschatyk.<br />

RADISSON SAS HOTEL,<br />

ROSTOCk, GERmANy<br />

www.rostock.radissonsas.com<br />

The brand new Radisson SAS Hotel, Rostock is in the<br />

heart of the city and is already considered to be a city<br />

landmark. Offering fabulous views of the harbour and<br />

the Baltic Sea, the hotel is close to the pedestrian area<br />

and Kröpeliner Tor, making it the ideal location from<br />

which to explore the city. The hotel has an exclusive<br />

400-sq metre Fitness and Wellness Centre, an excellent<br />

bistro-style restaurant and an irresistible lounge<br />

bar, all of which contribute to a very memorable stay.<br />

5


Some property Highlights 2005<br />

RADISSON SAS HOTEL & SPA, CORk,<br />

IRELAND<br />

www.cork.radissonsas.com<br />

Offering a high standard of style and service to both<br />

business and leisure travellers, the newly opened<br />

Radisson SAS Hotel & Spa is just 10 minutes from the<br />

centre of Cork. The highlight of the hotel is the Relax<br />

Spa & Fitness Centre with a hydrotherapy swimming<br />

pool, luxurious Elemis treatments and a relaxation<br />

suite. The hotel’s restaurant, the Island Grillroom<br />

serves imaginatively prepared food in an intimate<br />

ambience.<br />

RADISSON SAS HOTEL,<br />

DUBAI mEDIA CITy, U.A.E.<br />

www.dubai.radissonsas.com<br />

Discover luxury, comfort and convenience in the bustling<br />

media hub of Dubai at the Radisson SAS Hotel.<br />

This modern property, with its chic interior and hightech<br />

amenities, has a contemporary design ethos,<br />

which sets it apart from other hotels in the region. The<br />

hotel offers a wide selection of dining options – from<br />

the Asian fusion restaurant, Mandalay – to the Arabian<br />

and Persian influences at the Chef’s House.<br />

property Highlights<br />

PARk INN EkATERINBURG, RUSSIA<br />

www.parkinn.com.ru<br />

Newly constructed in the city centre, park Inn ekaterinburg<br />

has a bright interior, and offers park Inn’s renowned excellent<br />

service. Close to the commercial, shopping and business<br />

districts and located just 20 kilometres away from Koltsovo<br />

airport, the hotel is ideal for business and leisure travellers.<br />

park Inn ekaterinburg is one of the first hotels to be built by<br />

Rezidor SaS and the company’s partners for hotel development<br />

in Russia: IFU, Swedfund and Finnfund.


RADISSON SAS 1919 HOTEL,<br />

REykJAvIk, ICELAND<br />

www.1919.reykjavik.radissonsas.com<br />

A unique four-star hotel in the heart of Reykjavik, the<br />

Radisson SAS 1919 Hotel is a superbly designed lifestyle<br />

hotel that offers outstanding service to both<br />

business and leisure travellers. The hotel is located in<br />

premises built in 1919 and is generally acclaimed as<br />

one of the most beautiful historical buildings in Reykjavik.<br />

The hotel’s highlight is the trendy and vibrant<br />

Salt Restaurant that offers a super-chic menu in an<br />

upscale atmosphere.<br />

RADISSON SAS EU HOTEL, BRUSSELS,<br />

BELGIUm<br />

www.eu.brussels.radissonsas.com<br />

Right behind the European parliament and Schumann<br />

area, the newly built four-star Radisson SAS<br />

EU Hotel is within walking distance of one of the<br />

main shopping districts, the Louise area and just 3<br />

kilometres away from the centre of Brussels. Willards<br />

Restaurant is a trendy open kitchen and serves a<br />

variety of cuisines. The hotel also offers excellent<br />

meeting facilities, ideal for small intimate board<br />

meetings and large cocktail receptions.<br />

property Highlights<br />

RADISSON SAS RESORT, ARC 1950,<br />

FRANCE<br />

www.arc1950.radissonsas.com<br />

The four-star Radisson SAS Resort, Arc 1950 offers<br />

opulent rooms and breathtaking views of the Mont<br />

Blanc. Designed to embody the local style, the hotel is<br />

built with mountain stones and wood and is decorated<br />

with genuine alpine paintings. Arc 1950 is the brand<br />

new extension of the world-famous ski area in France,<br />

Les Arcs, offering 239 runs spread over 425 kilometres<br />

and 2,000 metres of uninterrupted vertical drop.<br />

RADISSON SAS RESORT, EL QUSEIR, EGyPT<br />

www.elquseir.radissonsas.com<br />

Adorned with several pools, waterfalls and fountains,<br />

the Radisson SAS Resort El Quseir invites guests to<br />

unspoilt beaches, crystal clear waters and first class<br />

service. The resort is built with the same architectural<br />

aesthetics as the old townhouses in nearby Quseir,<br />

and feature natural stone, tiles and plasterwork. In<br />

addition to excellent dining facilities, the resort also<br />

offers a wellness and fitness area as well as an Ayurvedic<br />

Spa.<br />

RADISSON SAS GOLDEN SANDS RESORT<br />

& SPA, GOLDEN BAy, mALTA<br />

www.goldensands.malta.radissonsas.com<br />

One of the most exclusive five-star resorts in Malta, the<br />

Radisson SAS Golden Sands Resort & Spa is brilliantly<br />

located on the edge of a cliff overlooking the unique<br />

Sandy Beach. This brand new resort offers unforgettable<br />

views of the breathtaking sea and the countryside,<br />

alongside luxurious accommodation and the very<br />

best in hospitality service. An extensive Spa & Leisure<br />

Centre is the most sought after on the island.<br />

RADISSON SAS HOTEL, PARIS-BOULOGNE,<br />

FRANCE<br />

www.boulogne.radissonsas.com<br />

The Radisson SAS Hotel, Boulogne blends the trendy<br />

ambience of a boutique hotel with a quiet resort atmosphere.<br />

The hotel boasts a mix of exotic wooden<br />

textures, chic furniture and contemporary colours,<br />

which are accentuated by its green gardens and terraces.<br />

The hotel is just 10 minutes from the Eiffel<br />

Tower and the Champs Elysées – a perfectly chic little<br />

haven in the romantic French capital.


8<br />

Business Development<br />

Making New Deals in New Markets<br />

2005 was a good year for the hospitality<br />

business. The EU expanded by an unprecedented<br />

10 countries, creating new opportunities<br />

for the hospitality and travel<br />

industry. The European economic downturn<br />

started to rapidly reverse and RevPAR<br />

went up by about 4–5%—with all but four<br />

European markets reporting an improvement<br />

compared to 2004.<br />

Rezidor SAS Is one of the fastest growing hospitality<br />

management companies in the world,<br />

offering a great portfolio of brands, as well as<br />

being a profitable business for shareholders.<br />

Over the past eleven years, Rezidor SAS has<br />

seen incredible growth, taking the company<br />

portfolio from 29 hotels in 1994 to 217 hotels in<br />

operation at the end of 2005.<br />

Market coverage has expanded from the<br />

original home markets of Scandinavia to the rest<br />

of Europe, Russia, the Middle East and Africa.<br />

Rezidor SAS added four new home markets in<br />

2005, in addition to Scandinavia, reflecting our<br />

increased market coverage in the UK, Ireland,<br />

Germany, France and Belgium. Rezidor SAS<br />

expects to grow through financial commitments<br />

in capital and secondary cities, joint ventures in<br />

emerging markets such as Russia, Eastern Europe,<br />

Africa and the Middle East, and franchises<br />

in small markets.<br />

THE CARLSON DEAL<br />

Carlson Hotels Worldwide acquired a 25%<br />

share of Rezidor SAS and the two companies<br />

re-negotiated commercial terms of the existing<br />

Master Franchise Agreement (MFA) and extended<br />

it until 2052. This agreement brings additional<br />

scale and profitability to Rezidor SAS<br />

and further enhances development opportunities<br />

by giving Rezidor SAS a better platform for<br />

growth. It also ensures that the companies align<br />

and grow their brands globally, particularly<br />

through their loyalty and rewards programs.<br />

THE mISSONI DEAL<br />

Rezidor SAS and the famous Italian fashion<br />

house Missoni have entered into a partnership<br />

to launch the lifestyle hotel brand, Hotel Missoni.<br />

Rezidor SAS chose Missoni because it is one of<br />

the few fashion houses with a truly unique and<br />

identifiable style and a distinguished history. The<br />

lifestyle hotels will interpret the current Missoni<br />

look of their iconic home-ware range and will<br />

develop this into the next phase of lifestyle hotel<br />

design. Missoni hotels will be contemporary in<br />

style and culture. The hotels will place great emphasis<br />

on design and on certain key hardware<br />

and software elements, including – but not limited<br />

to – bars and restaurants, bathrooms and<br />

the service culture.<br />

PARk INN ExPANSION IN THE Uk<br />

Park Inn took over the management of nine hotels<br />

in the UK, which increase its coverage across<br />

the region, including the greater M25, the Midlands<br />

and Wales. The portfolio, previously part of<br />

the Queens Moat House Group was sold by<br />

Goldman Sachs and Westmont Hospitality.<br />

The new portfolio totals 1,196 bedrooms in<br />

hotels located in Nottingham (172 rooms), West<br />

Bromwich (168 rooms), Bedford (120 rooms),<br />

Telford (153 rooms), Lakeside (97 rooms),<br />

Northampton (145 rooms), Cardiff (132 rooms),<br />

Harlow (119 rooms) and Watford (90 rooms).<br />

All properties offer a restaurant and bar, conference<br />

facilities and a health club. The majority<br />

are located at major motorway junctions and<br />

close to a business park. Rezidor SAS plans to<br />

renovate and upgrade the current product over<br />

the next two years, bringing them in line with the<br />

Park Inn brand.<br />

SUPER SCANDINAvIA<br />

Scandinavian hotels top the growth in Europe<br />

for 2005, as the region saw an overall RevPAR<br />

growth of 6.7% with Copenhagen recording the<br />

highest growth at 20.1%, followed by Oslo that<br />

saw a 11.5% growth in RevPAR and Stockholm,<br />

where RevPAR increased by 10.2%.<br />

The region is characterised by mid-scale hotels,<br />

which has facilitated – and continues to facilitate<br />

– the growth of Park Inn hotels. Brand<br />

recognition for Radisson SAS is very high in this<br />

region. This enables further growth of both<br />

Radisson SAS and Park Inn in key destinations<br />

by actively working with developers and inves-<br />

tors to pursue every new opportunity and to<br />

grow the company’s portfolio through lease and<br />

management contracts as well as franchise<br />

agreements – the main objective being to further<br />

expand geographical coverage.<br />

mORE THAN Ok – Uk & IRELAND<br />

The UK hotel market recorded a 4% RevPAR<br />

growth in 2005. The economy remains buoyant,<br />

despite the July 2005 London bombings and<br />

the continued threat of terrorism, while both the<br />

Irish economy and the Irish hotel business continue<br />

to be robust. Primary growth in the UK will<br />

be via Radisson SAS and Park Inn, while Ireland<br />

offers limited growth potential due to high market<br />

penetration.<br />

Park Inn had a booming 2005 and fits the<br />

market perfectly with its colourful and flexible<br />

concept. Rezidor SAS continues to work towards<br />

adding more dots on the UK map, targeting<br />

primary and secondary cities. Park Inn<br />

began 2005 with one hotel in the UK and ended<br />

the year with 12, mainly as the result of contracting<br />

a portfolio of nine hotels in October<br />

2005. Rezidor SAS intends to add another 25<br />

Park Inn hotels in the UK in the next five years<br />

through leases, management contracts and<br />

franchise agreements.<br />

One of the first Hotel Missonis, the company’s<br />

lifestyle hotel brand, will open its doors in<br />

two years on the Royal Mile in Edinburgh. Rezidor<br />

SAS continues to look for carefully selected<br />

opportunities for leases or management contracts<br />

in primary cities to expand this exciting<br />

new lifestyle hotel brand.<br />

Ireland is one of the company’s most successful<br />

markets and Rezidor SAS continues to<br />

enjoy a great reputation with a total of 13 hotels<br />

in operation and/or under contract. Two stunning<br />

properties, the Radisson SAS Farnham<br />

Estate Hotel in Cavan and the Radisson SAS<br />

Royal Hotel in the centre of Dublin will open their<br />

doors in 2006 and 2007 respectively. In early<br />

2006, Rezidor SAS added another feather to its<br />

cap with the opening of Park Inn Dublin the<br />

heart of the city.<br />

Rezidor SAS is actively focusing on the<br />

growth of Park Inn in Ireland, with four proper-


ties in operation or under contract in Dublin,<br />

Dundalk, Ballinasloe and Mulranny. The company<br />

is pursuing opportunities for management<br />

contracts and/or franchise agreements in primary<br />

and secondary cities.<br />

THE CHALLENGE OF CENTRAL EUROPE<br />

The overall European hotel business is prospering.<br />

However, Germany lags behind with low<br />

occupancy, no significant increase in room rates<br />

and an underperforming luxury segment. In<br />

contrast, the Netherlands, Austria and Switzerland<br />

remain steady and are performing within<br />

expected parameters.<br />

Both the Radisson SAS and Park Inn brands<br />

have remarkable presence in Germany, with 19<br />

and 14 hotels respectively. In 2005, the Radisson<br />

SAS Hotel, Rostock, and the elegantly designed<br />

Radisson SAS Media Harbour Hotel,<br />

Düsseldorf were opened. The architecturally<br />

stunning, Radisson SAS Hotel, Frankfurt<br />

opened its doors in November 2005 and almost<br />

immediately won the award for Best Hotel<br />

Opened in the Year at the 6th Worldwide Hospitality<br />

Awards. In 2005, Park Inn signed a multiple<br />

franchise agreement for a portfolio of seven<br />

hotels in Germany, previously operated under a<br />

Holiday Inn franchise.<br />

In Germany, strategic development is planned<br />

in cities with potential for international four- and<br />

three-star properties, where Rezidor SAS does<br />

not yet have a presence. After the spectacular<br />

openings in 2005, the company is positive the<br />

coming year will open opportunities for Radisson<br />

SAS in Munich and for Park Inn all over Germany.<br />

The Radisson SAS Hotel, Lucerne, on the<br />

banks of Lake Lucerne will open to high expectations<br />

in June 2006. Rezidor SAS is targeting<br />

Geneva and Zurich in Switzerland for both Regent<br />

and Radisson SAS, and is also actively<br />

looking for opportunities in Lausanne, Davos<br />

and St. Moritz. Growth for Park Inn in the region<br />

is expected through conversions and franchise<br />

opportunities.<br />

Park Inn and Radisson SAS will see growth in<br />

other Austrian destinations, such as Graz, Linz,<br />

Innsbruck and Kitzbühel.<br />

In 2006, special focus will be on The Netherlands<br />

where the aim is to further establish Rezidor<br />

SAS presence through a Radisson SAS in<br />

primary cities like Den Haag and Rotterdam,<br />

and secondary destinations such as Utrecht<br />

and Eindhoven. Radisson SAS already has a<br />

strong presence in Amsterdam with a hotel in<br />

the city and the airport, and Park Inn is working<br />

on making its mark on the market as well.<br />

Rezidor SAS operates six hotels in Belgium, of<br />

which two are in Brussels, two in Spa, one in<br />

The Middle east is lately becoming more<br />

tourist friendly, with cities like Dubai and<br />

Muscat emerging as bridges between the<br />

east and the West. Rezidor SaS is taking<br />

full advantage of this and is planning rapid<br />

growth in line with its multi-brand strategy<br />

and Radisson SaS leading the way.<br />

Antwerp and a brand new one in Hasselt. In<br />

addition, a Park Inn hotel is under development<br />

at Liège Airport. Rezidor SAS is actively looking<br />

for opportunities for both Radisson SAS and<br />

Park Inn in the Flemish and Walloon regions of<br />

the country, especially in places such as Bruges,<br />

Ghent and Namur.<br />

HEATING UP SLOwLy – SOUTHERN AND<br />

mEDITERRANEAN EUROPE<br />

There has been a steady slowdown in the economies<br />

of several Southern European countries<br />

where the global increase in GDP is expected to<br />

remain below 2% with an unemployment rate in<br />

the excess of 10%.<br />

In the four-star plus segment, RevPAR is expected<br />

to increase due to a rise in occupancy,<br />

while in the mid-scale segment, any increase<br />

will come from a rise in room rates.<br />

There are a total of 18 Radisson SAS and Park<br />

Inn hotels in operation in France. The hotels are<br />

spread over prestigious locations such as Paris<br />

(Champs Elysées, Paris-Boulogne, Charles de<br />

Gaulle, and Disneyland), Nice, Biarritz, and Lyon,<br />

as well as secondary destinations. In addition,<br />

Rezidor SAS is targeting new developments in<br />

Toulouse, Lille and Strasbourg. Following the<br />

conversion of eight hotels in France owned by<br />

the Groupe Partouche to the Park Inn brand, the


company is actively developing Park Inn based<br />

on a dynamic franchise strategy.<br />

In Southern Europe, Rezidor SAS has properties<br />

in Lisbon, Rome, Istanbul, Ankara and Malta.<br />

In 2006, a strong focus will be on Spain, Italy and<br />

Portugal, especially in capital and primary cities<br />

such as Madrid, Barcelona, Seville Milan and<br />

Florence for the Radisson SAS brand.<br />

Rezidor SAS is also working towards consolidating<br />

its position in Turkey, where it currently<br />

operates three properties and sees strong<br />

growth potential, especially for the mid-market<br />

Park Inn brand. In order to accelerate growth,<br />

the strategy is to identify portfolio deals, which<br />

will rapidly enhance the presence of Rezidor<br />

SAS in the entire region.<br />

STARS OF EASTERN EUROPE,<br />

AND CIS COUNTRIES<br />

The expansion of the EU has breathed new life into<br />

the economies of Eastern Europe and the Baltic<br />

and Balkan countries. Poland, Hungary, the Czech<br />

Republic, Slovakia and the Baltic countries are<br />

expected to see strong economic growth, while<br />

Bulgaria is set to offer a wealth of new opportunities<br />

when it joins EU in 2008. In addition, Turkey<br />

and Greece continue to offer great potential, despite<br />

residual difficult trading environments.<br />

Rezidor SAS has established itself firmly in Eastern<br />

Europe with properties in nearly all the capital<br />

cities. The company currently has 15 hotels<br />

in operation and/or under contract across eight<br />

countries in this rapidly growing market. Hotels<br />

50<br />

include The Regent Esplanade Zagreb in<br />

Croatia; the Radisson SAS Carlton Hotel, Bratislava<br />

in Slovakia; the Radisson SAS Hotel, Riga<br />

in Latvia; and the Radisson SAS Hotel, Sofia in<br />

Bulgaria. However, Radisson SAS will actively<br />

pursue key destinations like Sarajevo, Ljubljana,<br />

Montenegro, Dubrovnik and Belgrade.<br />

In the next few years, Rezidor SAS aims to<br />

rollout the Park Inn brand throughout Eastern<br />

Europe, and is looking for opportunities in key<br />

primary and secondary destinations.<br />

mOvING ON UP – THE mIDDLE EAST<br />

Travel and tourism in the Middle East grew by<br />

4.8% in 2005 and is expected to grow by 4.4%<br />

per annum between 2006 and 2015.<br />

High occupancy was seen in Kuwait City,<br />

Oman, Doha and Dubai with the highest levels in<br />

Dubai. Dubai is emerging as a bridge between the<br />

East and the West. Middle Eastern governments<br />

are encouraging industries and services to reduce<br />

dependence on oil and drive revenues through<br />

other sources, including tourism, especially in<br />

places like Oman and Dubai. However, due to crisis,<br />

instability and conflict in certain countries in<br />

the region, the future is difficult to predict. Despite<br />

the uncertain future, the Middle East is a competitive<br />

market with great potential for management<br />

agreements without financial commitments.<br />

Rezidor SAS currently operates 15 hotels in<br />

seven countries in the Middle East and the hotels<br />

fall under the umbrella of the first class, full<br />

service Radisson SAS brand. However, Park Inn<br />

In the past years, Rezidor SaS<br />

has seen unparalleled growth, taking<br />

the company portfolio from 2<br />

hotels in to 2 hotels in<br />

operation or under development in<br />

countries at the end of 2005.<br />

is now ready to make its mark in this region with<br />

hotels in primary and secondary cities. Regent<br />

and Hotel Missoni will follow closely, in line with<br />

a multi-brand strategy.<br />

The first two Park Inn hotels are scheduled to<br />

open in 2007 in Riyadh and Al Khobar in the<br />

Kingdom of Saudi Arabia. In addition, Radisson<br />

SAS will open its fourth property in Saudi Arabia,<br />

in the holy city of Al Madinah at the end of 2007.<br />

Dubai is growing to be one of the top tourist<br />

destinations in not just the Middle East but the<br />

world. Radisson SAS opened a new hotel in<br />

Dubai Media City in 2005, the first international<br />

hotel chain within the United Arab Emirates’<br />

freezone, and will take over management of<br />

the five-star InterContinental Hotel in the heart<br />

of the business district in October 2006. Rezidor<br />

SAS plans for further expansion in Dubai<br />

with a Radisson SAS hotel at the Trunk and a<br />

Hotel Missoni on the Crescent on The Palm,<br />

Jumeriah, to be ready in 2008.<br />

Kuwait is an established market since the<br />

opening of Radisson SAS Hotel, Kuwait in<br />

1980. Following a strategy of further penetrating<br />

existing markets, Rezidor SAS plans to<br />

add two more properties in Kuwait by 2008,<br />

a Hotel Missoni and a Regent, with Park Inn<br />

following closely.<br />

Rezidor SAS is actively seeking opportunities<br />

for hotels and residences, exclusively through<br />

management agreements, in Lebanon, United<br />

Arab Emirates and the relatively new markets of<br />

Qatar and Libya.


FROm RUSSIA, wITH LOvE<br />

Positive macro-economic indicators reveal<br />

healthy signs for the hotel industry in Russia<br />

with the GDP real growth at 5.2% and unemployment<br />

down to 7.5%. As Russians continue<br />

to gain additional disposable income, the existing<br />

vast potential of the Russian market will continue<br />

to grow, creating endless opportunities.<br />

There is tremendous potential for international-standard,<br />

quality hotel accommodation in<br />

Russia and CIS countries in more than 50 cities,<br />

each with a population of over 300,000. Rezidor<br />

SAS has established a representative office in<br />

Moscow to better service our ambitious expansion<br />

plans and promote management agreements<br />

for the Radisson SAS and Park Inn brands<br />

with Russian and international investors.<br />

Rezidor SAS has entered a Joint Venture with<br />

Finland’s Finnfund, Sweden’s Swedfund and<br />

Denmark’s IØ to build and manage hotels in<br />

Russia. Radisson SAS hotels in Moscow, St<br />

Petersburg and Sochi, and the goodwill generated<br />

by the JV helped Rezidor SAS add seven<br />

hotel projects to its management portfolio in<br />

Russia and the CIS, including two Radisson<br />

SAS hotels under development in Moscow.<br />

These new properties strengthen the presence<br />

of Rezidor SAS in the entire region.<br />

The company and its brand values, combined<br />

with innovative design concepts are a<br />

perfect fit for the needs of the growing Russian<br />

and CIS markets. The fastest growth in the region<br />

has been planned for the Park Inn brand<br />

with focus on large regional cities where the demand<br />

for mid-market hotels is very high.<br />

Over the next year and a half, Rezidor SAS<br />

expects to add 10 hotels to the Rezidor SAS<br />

portfolio of hotels, and negotiations are well underway<br />

in a number of cities in Russia as well as<br />

in the Ukraine and Kazakhstan.<br />

Within the next 10 years, Rezidor SAS aims<br />

to have 50 hotels under various brands in the<br />

region. Some of these properties will be under<br />

the JV ownership, but the majority of the hotels<br />

are expected to be contracted through management<br />

agreements with Russian real estate<br />

investment groups and individual owners.<br />

OUT OF AFRICA<br />

Business Development<br />

The economic patterns might be patchy in<br />

Africa, but several countries are on a healthy<br />

path of growth and recovery.<br />

Many African governments are forging economic<br />

reforms to attract foreign investments and<br />

internationally branded hotels are achieving<br />

much higher occupancies, rates and GOPs than<br />

in Europe. The vast majority of African accommodation<br />

is currently unbranded, which Rezidor<br />

SAS sees as a great potential for growth.<br />

In 2005, Rezidor SAS signed a Joint Venture<br />

agreement with four Nordic government funds<br />

(IFU of Denmark, Finnfund of Finland, Norfund of<br />

Norway and Swedfund of Sweden) to expand its<br />

presence in Africa. Rezidor SAS expects to have<br />

10 hotels in operation in the near future and is<br />

targeting over 50 hotels in the next ten years.<br />

Currently, Rezidor SAS operates two properties<br />

– the Radisson SAS Waterfront Hotel and the<br />

Park Inn Greenmarket Square – in Cape Town.<br />

The Radisson SAS hotel in Lagos and the<br />

Radisson SAS Resort & Thalasso in Djerba are<br />

due to open in 2006. The company is also pursuing<br />

several projects in South Africa, Botswana,<br />

Zimbabwe, Zambia, Malawi, Kenya, Nigeria,<br />

Ghana, Senegal, D.R. of Congo, and<br />

Morocco.<br />

The company plans aggressive growth of<br />

both Radisson SAS and Park Inn brands,<br />

through individual projects and portfolio deals,<br />

with a special focus on management agreements<br />

for city hotels as well as resorts.<br />

5


<strong>Celebrating</strong> quality service! Radisson SaS celebrated the tenth anniversary of Yes I Can! in 2005<br />

and elevated the service concept to be the company’s mission and vision. The company strives to have its service<br />

delivery, across all brands, be fully animated by a Yes I Can! attitude.


Yes I Can! sets Rezidor SaS apart from its<br />

competitors and is the way of life for all employees<br />

at all levels, including the executive<br />

committee, to ensure that every guest leaves<br />

a Rezidor SaS hotel happy.<br />

55


5<br />

Relationships<br />

Building and Benefiting from Successful Relationships<br />

STAkEHOLDER SUCCESS FACTOR GOAL/AmBITION<br />

CUSTOMeRS ■ High customer satisfaction<br />

pROpeRTY OWNeRS<br />

& INVeSTORS<br />

■ High rate of returning customers<br />

■ High brand awareness<br />

■ High return on investment<br />

■ High Gross Operating Profit (GOP)<br />

■ Trusted and recognized brand<br />

■ High market penetration<br />

eMpLOYeeS ■ High job satisfaction<br />

■ Safe working environment<br />

■ Personal development and growth<br />

■ Continuous training and education<br />

SUppLIeRS ■ Quality products for good value<br />

for money<br />

■ Continuous sourcing of innovative<br />

product solutions<br />

COMMUNITY ■ Local employment and training<br />

■ Local purchasing<br />

■ Community involvement<br />

GOVeRNMeNT ■ Stable and secure tax payer<br />

■ Regulatory compliance<br />

■ To increase customer satisfaction<br />

index to 91<br />

■ Increase unprompted brand awareness<br />

in all regions<br />

■ Maintain high GOP<br />

■ Increase number of hotels<br />

■ EBITDA growth of 15% as an average<br />

over a business cycle<br />

■ An EBITDA margin of 10%<br />

■ Increase job satisfaction index to 85<br />

(out of 100)<br />

■ Zero tolerance for work-related injuries<br />

■ Stable and long-term relationships<br />

■ To provide a unique products experience<br />

to the guest<br />

■ Use local purchasing power<br />

■ At least one community activity per hotel<br />

■ Partner with international charity, research<br />

and interest organisations<br />

■ Ensure all hotels comply with local<br />

and national legal framework<br />

eNVIRONMeNT ■ Minimise negative impact ■ Energy efficiency<br />

■ Water conservation<br />

■ Waste reduction<br />

■ Receive Third Party recognition


Relationships<br />

ACTIvITy RESULT<br />

■ Re-launch of goldpoints plus<br />

■ Various advertising campaigns<br />

■ 50% profit conversion programme<br />

■ Revenue related programmes<br />

■ Internship programmes<br />

■ Mentor programmes<br />

■ Recognised individual performances<br />

■ Management School<br />

■ Enhance usage of PIN system<br />

(Purchasing Information Network)<br />

■ Close market evaluation<br />

■ Hotels Environment Action Month<br />

September each year<br />

■ Gold Point members given opportunity<br />

to donate points to Save the Children<br />

■ Regional environmental legal database<br />

for regulatory compliance<br />

■ Checklists for compliance<br />

■ Hotels set up local RB Action Plans<br />

■ Focus on RB Training and energy saving<br />

■ Chairing ITP Executive team, forum for<br />

environmental managers<br />

■ Overall customer satisfaction index at 91<br />

■ Successful launch of goldpoints plus<br />

■ Received numerous awards<br />

■ 11 years of consecutive economic growth<br />

■ Opened 37 hotels<br />

■ Signed 29 new contracts<br />

■ Increased RevPAR penetration<br />

■ Job Satisfaction Index at 84.5<br />

■ Six mentees moved into GM positions<br />

■ 355 employees trained in Management School<br />

■ Hotels joining one of the company’s brands save<br />

10–15% of their total purchasing cost<br />

■ Increase turnover e.g. buying power through<br />

contracted suppliers of 33% compared with last year<br />

■ 133 hotels from all brands joined HEAM, an increase of 60% since<br />

debut in 2003<br />

■ Local charity project amounted to TEUR 694<br />

■ TEUR 81 in donations to the victims of the tsunami and South Asia<br />

earthquake through money boxes in hotel lobbies and goldpoints<br />

plus members donations<br />

■ Finalisation of the UNESCO restoration project at Bahla Fort, Oman<br />

■ In legal compliance<br />

■ Environmental legal database in place<br />

for four countries, and expanding to an<br />

additional three countries by February 2006<br />

■ Increased resource efficiency in most hotels<br />

■ Energy saving at the hotels by 6%<br />

■ Employees with RB training 79%<br />

■ 28 hotels with third party environmental label,<br />

five Norwegian hotels with Swan eco-label<br />

5


58<br />

employees<br />

Turning attitude into a Competitive edge<br />

Hospitality is a people-to-people business<br />

and managing our brands is in the hands<br />

of every individual service provider. However,<br />

being a good host is an innate talent,<br />

something that cannot be learnt and this<br />

is why we focus on personality when hiring<br />

new people. The result has been a<br />

strong service brand and a solid relationship<br />

with guests and other stakeholders.<br />

Quite simply, the right and only attitude at<br />

Rezidor SAS is the Yes I Can! attitude.<br />

In 2005, Rezidor SAS had 22,854 employees,<br />

of which 19,928 worked under Radisson SAS;<br />

2,071 under Park Inn; 139 under Country Inn<br />

and 716 under Regent.<br />

yES I CAN!<br />

Yes I Can! celebrated its tenth anniversary in<br />

2005 with a re-energised campaign. To emphasise<br />

the importance of this unique service attitude,<br />

Rezidor SAS has made Yes I Can! the key<br />

to the company vision. All hotels organised reinvigorating<br />

Yes I Can! meetings and held refresher<br />

training programmes in November and December<br />

2005. The aim of these sessions was to reintegrate<br />

the Yes I Can! attitude into the culture<br />

of the company in a more dynamic way.<br />

A special activity calendar was created to<br />

help hotels and staff carry out certain key Yes<br />

I Can! activities every month. The activities vary<br />

from month to month, ranging from on-job<br />

skills training and departmental Yes I Can!<br />

meetings to the selection of the Host/Hostess<br />

of the Month. Instead of having annual performance<br />

reviews, employees will now have<br />

twice-yearly performance reviews to keep the<br />

lines of communication open and increase employee<br />

satisfaction.<br />

All Department Heads and General Managers<br />

had been trained in the Leading Yes I Can!<br />

programme by the end of 2005. All members of<br />

the management team spent two days together<br />

attending Yes I Can! Delivering the Promise and<br />

Leading Yes I Can! before the programme was<br />

launched in hotels. All Rezidor SAS employees<br />

have attended the Yes I Can! Delivering the<br />

Promise course.<br />

Despite the decentralisation of the company,<br />

Area Vice Presidents and Regional Directors<br />

work closely with General Managers who then<br />

send out a monthly Yes I Can! status report to<br />

the head office in Brussels. The Rezidor SAS<br />

Management School played an active role in<br />

promoting Yes I Can! by offering several Hotel<br />

Trainer Certification Workshops for both Park Inn<br />

and Radisson SAS employees, to ensure that<br />

every hotel has dedicated Yes I Can! trainers.<br />

In 2005, Rezidor SAS forged ahead with its efforts<br />

towards decentralisation and high-quality service by<br />

announcing that each hotel will nominate a Host/<br />

Hostess of the Month and Host/Hostess of the Year,<br />

instead of announcing an Employee of the Year.<br />

DRIvING EmPLOyEE SATISFACTION<br />

Becoming the most attractive hotel chain to<br />

work for is an important part of the company vision.<br />

The annual Climate Analysis checks employee<br />

opinions and perceptions of work<br />

conditions, career opportunities and management<br />

performance. In 2005, the climate analysis<br />

survey was revised to place a stronger emphasis<br />

on engagement, loyalty and retention. New<br />

questions were added and some old ones were<br />

removed to enhance the quality of the results.<br />

In 2005, 13,535 (12,041) employees at 140<br />

(133) hotels, including managed and franchise<br />

properties, participated in the Climate Analysis survey.<br />

The result was 84.5 (81) out of a possible 100.<br />

The loyalty index was 74% and the goal for 2006<br />

is to increase the total result from 84.5 to 86.<br />

ALwAyS LEARNING<br />

Rezidor SAS is committed to developing each<br />

employee to his or her full potential. At each hotel<br />

a minimum of 1% of total revenue should be spent<br />

on education and training. Training at Rezidor<br />

SAS has a two-pronged goal: career development<br />

and personal development. Much of the<br />

training is brand specific, including induction training,<br />

service programmes and brand standards.<br />

Other basic and advanced resources are cross<br />

brand. The Management School is not just a training<br />

platform; it is also a medium through which to<br />

convey both the company culture and an understanding<br />

of the hospitality industry as a whole.<br />

The Management School continued to attract<br />

members from all brands, with 355 (194) employees<br />

attending in 2005. One course, Profit<br />

Planning Framework, was added to the curriculum,<br />

enhancing the current focus areas of Revenue<br />

Enhancement, Sales, Business Planning<br />

and Training Techniques.<br />

In 2005, Rezidor SAS extended its learning<br />

portfolio by introducing customised eLearning<br />

resources to support the face-to-face Management<br />

School forum. Learning anywhere, at any<br />

time, offers staff the opportunity to blend this<br />

teaching method with others and maximise<br />

learning outcomes. Time is of the essence in


today’s world, and eLearning allows all students<br />

to fit their learning into their busy lives, with a<br />

flexible learning schedule and individualised<br />

learning content.<br />

The Per Axel Brommesson fund was founded<br />

in 1989 in the honor of the former chairman of the<br />

company, Per Axel Brommesson. The fund was<br />

awarded for 16th consecutive year in 2005 and<br />

offers the possibility for talented Rezidor SAS<br />

employees to develop their management knowledge<br />

at leading universities around the world.<br />

Rezidor SAS hotels are continuing to be popular<br />

amongst internship students. A large<br />

number of schools in Europe and the USA are<br />

visited twice every year to introduce the students<br />

to career opportunities in the company.<br />

Growing through growing people is one of<br />

the four basic beliefs of the People Development<br />

strategy. It reflects the importance of<br />

human resources in the value building process<br />

and translates into employee policy according<br />

to which, the company also has a responsibility<br />

for improving the quality of life for employees at<br />

every level.<br />

The company believes in communicating openly<br />

and honestly within the company, in all directions.<br />

The flow of ideas concerning how to develop<br />

the company, each hotel, each function and each<br />

job are strongly encouraged as are creativity and<br />

the search for new solutions and opportunities.<br />

Rezidor SAS believes in responsibility and<br />

encourages and empowers employees to take<br />

CLImATE ANALySIS, 2005<br />

OF MaxIMUM 00<br />

100<br />

95<br />

90<br />

85<br />

80<br />

75<br />

70<br />

65<br />

60<br />

55<br />

50<br />

01<br />

02<br />

03<br />

04<br />

05<br />

employees<br />

ownership in every process they manage and to<br />

participate in decisions that affect them. A fundamental<br />

element of the 100% Guest Satisfaction<br />

Guarantee programme is the empowerment<br />

of staff to make things right.<br />

FAST TRACk GENERAL mANAGERS<br />

The Rezidor SAS Mentor/Mentee programme is<br />

designed to identify and develop employees within<br />

the company who show high potential talent to<br />

become future General Managers of Rezidor SAS<br />

hotels. This supports the company culture of promoting<br />

from within and is a sound management<br />

method for a fast-growing hospitality company.<br />

A Mentor is a father figure, a teacher, a role<br />

model, an approachable counsellor, a trusted<br />

advisor and a challenger. A Mentor is a leader<br />

with extensive experience who understands all<br />

the intricacies of being a General Manager and<br />

is able to pass this information on.<br />

A Mentee, an employee with great potential,<br />

is handpicked by a General Manager. A Mentee<br />

has worked in several departments and had<br />

budget and personnel responsibility. By working<br />

with a Mentor in a different hotel for a period of<br />

up to 12 months, the Mentee will acquire<br />

enough knowledge and experience to become<br />

a General Manager.<br />

Rezidor SAS constantly evaluates Mentors<br />

and Mentees and looks within to train and create<br />

General Managers who are deeply rooted in<br />

the Rezidor SAS hospitality culture.<br />

GEOGRAPHICAL DISTRIBUTION OF EmPLOyEES<br />

peR CeNT<br />

Nordic countries (22)<br />

Rest of europe ( 0)<br />

Middle east<br />

africa & China ( 8)<br />

Rezidor SaS Values<br />

Trust<br />

To earn trust and show it; to<br />

offer mutual respect, honesty,<br />

integrity and loyalty<br />

Confidence<br />

To believe in ourselves, in what<br />

we have achieved and in where<br />

we are doing it, but also to<br />

remain humble<br />

Open<br />

To be frank, transparent, accessible<br />

and flexible; to listen to and<br />

consider all options<br />

Yes I Can!<br />

is our attitude and driving force<br />

empowerment<br />

To enable and equip employees<br />

to make the important decisions<br />

Fighting Spirit<br />

To always be entrepreneurial,<br />

opportunity driven and hungry<br />

for more<br />

z-factor<br />

To dare to be different in ways<br />

that are fun and rewarding<br />

5


2<br />

0<br />

awards<br />

Rezidor SaS hotels around the<br />

world are recognised for their<br />

impeccable service, excellent<br />

dining, marketing efforts, business<br />

sense and overall efforts<br />

as a group of highly-acclaimed<br />

hotels.


■ The Radisson SAS Hotel, Frankfurt was<br />

awarded “Best Hotel Opened In The Year” at<br />

the Worldwide Hospitality Awards held during<br />

November 2005 in Paris. 1<br />

■ The brand new Radisson SAS Hotel,<br />

Birmingham won the prize for ”Employer With<br />

Fewer Than 250 Staff” at the Birmingham<br />

Employer Coalition Awards.<br />

■ The Radisson SAS Hotel & Spa, Galway<br />

received the award for the “Best Sales and<br />

Marketing Strategy” at the 9th Annual HSMAI<br />

(Hospitality Sales & Marketing Association<br />

International) Awards in 2005. 2<br />

■ The Sea Grill Restaurant at the Radisson<br />

SAS Hotel, Brussels was awarded 19 points<br />

out of 20 and the coveted second place in the<br />

GaultMillau 2006, a leading gastronomic guide<br />

for Benelux. Yves Mattagne, the head chef<br />

received two Michelin Stars in appreciation of<br />

his culinary expertise. 3<br />

■ Rezidor SAS was named the ”Best International<br />

Hotel Company,” a prestigious Russia<br />

Travel Industry Award at the MITT2006 fair in<br />

Moscow.<br />

awards<br />

an Impressive array of awards in 2005<br />

■ The Radisson SAS Hotel Glasgow won<br />

“Best Hotel in the Customer Care” section at<br />

the Scottish Thistle Awards in December 2005. 4<br />

■ Radisson SAS hotels in Tallinn, Estonia;<br />

Vilnuis, Lithuania and Bratislava, Slovakia were<br />

named leading hotels in their countries at the<br />

2005 World Travel Awards in London.<br />

■ Other winners at the prestigious 2005 World<br />

Travel Awards were Radisson SAS Saga Hotel,<br />

Reykjavik (Iceland’s Leading Hotel), the<br />

Radisson SAS Resort, Sharjah (Sharjah’s<br />

Leading Hotel) and the Radisson SAS Roe<br />

Park Resort (Northern Ireland’s Leading Hotel).<br />

■ The Radisson SAS Golden Resort, Sharm<br />

El Sheikh was awarded the “Marque of<br />

Excellent” by Thomas Cook UK for quality<br />

of service and accommodation, and “Best<br />

Tropical Resort 2005” by First Choice UK at<br />

the 2005 World Travel Market.<br />

■ Radisson and Radisson SAS were awarded<br />

the coveted title of “Best Worldwide Hotel<br />

Group” in May 2005 at the Advantage Annual<br />

Conference in Sorrento, where 800 leisure and<br />

business Advantage Agents from the UK vote<br />

for their 20 top suppliers in various categories<br />

■ The Radisson SAS Hotel in Kuwait won the<br />

“Best 5-Star Business/Corporate Hotel” and<br />

the Radisson SAS Resort, Taba won the “Best<br />

Environmental 5-Star Hotel” at the Middle East<br />

and North Africa (MENA) Travel Awards held in<br />

Dubai in May 2005.<br />

■ Radisson SAS scooped the Gold (2nd place)<br />

for “Best Hotel Group UK” at the Buying<br />

Business Travel Awards in London.<br />

■ The Czech gourmet guide, Grand Restaurants<br />

2006, named the Radisson SAS Alcron<br />

Restaurant as second in the Czech Republic’s<br />

Top 20 Best Restaurants.<br />

■ Christian Lohse, chef de cuisine at Fischers<br />

Fritz at The Regent Berlin, won a muchcoveted<br />

star by the world-renowned Michelin<br />

Guide. GaultMillau also awarded him an<br />

impressive 17 out of 20 points.<br />

■ Hasan Sivrikaya (Switzerland), Chef de bar<br />

at the Park Inn in Rümlang, won third place at<br />

the World Championships of the International<br />

Bartenders’ Association (IBA) in Helsinki.


Delivering the promise<br />

In 2005, Rezidor SAS celebrated ten years<br />

of Yes I Can! with a re-launch of the supreme<br />

service concept that has made it<br />

stand out from the competition. Yes I Can!<br />

embodies the vision and philosophy of<br />

Rezidor SAS in all activities, especially<br />

customer service. Radisson SAS hotels<br />

offers 100% Guest Satisfaction Guarantee,<br />

a pledge it delivers to all customers<br />

through the Yes I Can! culture. Yes I Can!<br />

is a key, brand message that encapsulates<br />

the true spirit of hospitality.<br />

Delivering consistently on brand promises is a<br />

crucial factor in ensuring customer loyalty. All<br />

Rezidor SAS brands operate with clearly defined<br />

product and service standards and the<br />

Quality Performance Review programme ensures<br />

that delivery is continuously secured.<br />

PUTTING THE IT IN HOSPITALITy<br />

In 2005, Radisson SAS once again raced ahead<br />

of the competition by becoming the first international<br />

hotel chain to offer Free Broadband to<br />

all guests as part of its E@syConnect service<br />

concept. Many competing hotel chains offer<br />

free Internet access, but only to select guests.<br />

Free Broadband at Radisson SAS hotels includes<br />

high-speed and wireless Internet access.<br />

Most Radisson SAS hotels are wired so<br />

that hotel guests can access the Internet from<br />

anywhere in the hotel – rooms, meeting facilities<br />

and public areas – simply by using their name<br />

and room number.<br />

By the end of 2005, all Radisson SAS hotels<br />

offered IT Concierge, which offers seamless<br />

technical support for any guest in need of assistance<br />

with IT related issues. This includes solving<br />

Internet access issues, printing documents and<br />

help with peripheral equipment such as LCD projectors<br />

and audiovisual equipment. IT Concierge<br />

is available seven days a week from 7 a.m.<br />

through 10 p.m. Support outside of these hours<br />

is offered by a local service provider.<br />

SUCH A DELIGHT!<br />

The Rezidor SAS customer satisfaction monitoring<br />

programme (the CST programme) helps<br />

2<br />

Customers<br />

the company determine and serve the needs of<br />

customers more accurately. It adds new insights<br />

into the development of the brands, providing<br />

tracking data to compare with historical performance<br />

and benchmark scores for products<br />

and services across countries.<br />

For 2005, the Delight Score, which represents<br />

the percentage of guests marking the top<br />

score for Willingness to Return was 93 (92) and<br />

the Overall Satisfaction Index was 92 (90). As a<br />

result, the Golden Question index, overall experience,<br />

value for money and likelihood to return,<br />

improved from 90 to 91.<br />

The Quality Performance Review (QPR) programme<br />

aids the consistent delivery of the<br />

brand promise. The QPR involves an annual<br />

quality inspection, which has been developed<br />

around specific brand service and operating<br />

standards. It focuses exclusively on the customer<br />

experience in relation to the product,<br />

service and the brand.<br />

These are effective operational tools with<br />

which the General Managers can evaluate the<br />

performance of their hotel, and at the same time<br />

help Area Vice Presidents and Regional Directors<br />

to assess the situation in their regions.<br />

TImE TO REwARD LOyALTy<br />

The Rezidor SAS loyalty program was relaunched<br />

as goldpoints plus sm to expand its appeal<br />

and enable members to redeem points in<br />

Asia Pacific and North America as well as Europe,<br />

the Middle East and Africa. It also gave<br />

Rezidor SAS the opportunity to work closely<br />

with the Carlson loyalty programme of the same<br />

name. goldpoints plus is the second largest loyalty<br />

programme for Rezidor SAS, after SAS EuroBonus,<br />

in terms of room nights generated<br />

from over 130,000 members. Member enrolment<br />

almost doubled in 2005 due to the relaunch<br />

and renewed marketing efforts. The goal<br />

for 2006 is to increase the number of enrolled<br />

members to 230,000.<br />

goldpoints plus offers its members a completely<br />

customised online experience with relevant<br />

features and functionality. In 2005, new<br />

features were offered to make goldpoints plus<br />

even more attractive. One such initiative was<br />

“Spend Now and Earn Later” where members<br />

could book an Award Night stay before they<br />

even earned any Gold Points. This feature is<br />

exclusive to goldpoints plus and is part of an effort<br />

to differentiate goldpoints plus from the loyalty<br />

programmes offered by competitors.<br />

Of all partner programmes, SAS EuroBonus<br />

remains the top room night contributor and is<br />

responsible for over 39% of all transactions.<br />

However, goldpoints plus comes a close second<br />

with 24% of guest award stays, while<br />

Lufthansa Miles & More is in third place with<br />

11% of total partner transactions. In total, all 31<br />

global airline partners generate an impressive<br />

14.5% of all room nights at Rezidor SAS hotels.<br />

Rezidor SAS partnered with Sixt Car Rental and<br />

extended partnership contracts with Emirates<br />

Airlines, Air Berlin and KLM/Air France Flying<br />

Blue, Lufthansa and Icelandair to include Park<br />

Inn hotels.<br />

goldpoints plus won a warm reception from<br />

its members who voted it into the top three at<br />

the 2004 Freddie Awards where frequent travellers<br />

nominate their favourite reward based loyalty<br />

programmes. The 2005 Freddie Awards,<br />

due be presented in mid 2006, bodes well for<br />

goldpoints plus.<br />

GET mORE LEISURE AND PLEASURE<br />

The Get More leisure programme has quickly<br />

become the cornerstone of leisure marketing<br />

for Rezidor SAS, helping the company establish<br />

a targeted and extensive leisure customer database.<br />

This fresh and stylish programme has<br />

attracted over 30,000 subscribers worldwide<br />

and generated more than 45,000 room nights<br />

in 2005.<br />

The programme has been extremely successful<br />

in Scandinavia. As a result, in 2006,<br />

Rezidor SAS will launch Get More Scandinavia:<br />

a Get More programme for guests travelling in<br />

Denmark, Norway and Sweden. Members will<br />

have to stay four nights in Scandinavia but will<br />

be able redeem the free fifth night in any Rezidor<br />

SAS hotel in EMEA.


CLIENTELE mIx<br />

Room nights, per cent<br />

Business individual: %<br />

Leisure individual: 22%<br />

Leisure groups: 0%<br />

Business groups: %<br />

Retail rates/rack: 5%<br />

Customers<br />

GUESTS DELIGHTED<br />

per cent<br />

80<br />

70<br />

60<br />

50<br />

40<br />

30<br />

20<br />

10<br />

01<br />

02<br />

wILLINGNESS TO RETURN<br />

per cent<br />

100<br />

80<br />

60<br />

40<br />

20<br />

01<br />

02<br />

03<br />

03<br />

04<br />

04<br />

05<br />

05


Rezidor SAS is one of the most dynamic<br />

hospitality companies in the world, with a<br />

carefully segmented portfolio of great<br />

brands. A demanding associate, Rezidor<br />

SAS often challenges partners, but it is<br />

always fair, equitable and constantly on<br />

the lookout for new and more efficient<br />

ways of doing business.<br />

THE COmPANy OwNERS<br />

The SAS Group has a 75% stake in Rezidor<br />

SAS and brings business to Rezidor SAS by<br />

booking room nights for airline crew, staff, distressed<br />

passengers and employees on duty<br />

travel. Both companies belong to the same industry,<br />

making it easy to package deals like the<br />

popular 2005 SAS Christmas Calendar. As<br />

2006 progresses, Rezidor SAS and SAS plan<br />

to continue offering customers a variety of<br />

travel offers that combine an airline ticket with<br />

a hotel stay.<br />

Carlson Hotels Worldwide has a 25% stake<br />

in the company and works closely with Rezidor<br />

SAS in several areas such as distribution, loyalty<br />

programmes and sales. Rezidor SAS brings<br />

European business to Carlson Hotels Worldwide<br />

in the United States, and Carlson brings<br />

business from America and Asia Pacific to Rezidor<br />

SAS. The two companies have integrated<br />

their customer and travel agent loyalty programmes,<br />

goldpoints plus and Look to Book. In<br />

2006, Rezidor SAS will introduce Gold Points<br />

for Meeting Planners, another successful existing<br />

Carlson programme.<br />

partners & Owners<br />

Securing Good Return on Investment<br />

NUmBER OF HOTELS<br />

THE PROPERTy OwNERS<br />

Understanding property owners and their needs<br />

is a fundamental success factor in hotel development.<br />

Rezidor SAS has been a property<br />

owner and therefore understands the wants<br />

and needs of property owners better than most<br />

other hospitality management companies.<br />

Various types of owners are involved in the<br />

hotel industry. Some owners and investors<br />

focus on the construction, development and<br />

ownership of buildings. They consequently<br />

enter into lease contracts. Other investors focus<br />

on the construction, development and management<br />

of hotel properties and therefore enter into<br />

management contracts with hotel management<br />

companies. Other property owners operate<br />

their own businesses, running their properties<br />

as a brand agreed through franchise deals.<br />

Rezidor SAS offers a broad spectrum of solutions,<br />

ranging from lease and management<br />

agreements to franchise agreements, depending<br />

on the requirements of each individual hotel<br />

owner, the hotel’s strategic fit and other<br />

parameters.<br />

CONTRACT STRATEGIES<br />

Rezidor SAS offers both valuable brands and<br />

professional hotel management services to entice<br />

hotel owners to choose the company. The<br />

Rezidor SAS focus on up-scale brands – Regent,<br />

Radisson SAS and Missoni – is primarily based<br />

on management and lease agreements. The Park<br />

Inn brand is expected to grow through franchise<br />

agreements, though lease and management<br />

contracts are preferred for strategic locations.<br />

Rezidor SAS offers centralised reservation services;<br />

worldwide sales offices; marketing and<br />

advertising programmes as well as experienced<br />

technical services; safety and security services;<br />

a mature, responsible business programme and<br />

central purchasing services. Rezidor SAS is a<br />

serious, flexible and accessible partner, operating<br />

strong brands and providing a good return<br />

on investment.<br />

FRANCHISING<br />

Franchising is a successful and expanding<br />

method of marketing, selling and distributing<br />

goods and services. It combines the skill and<br />

experience of the franchisor and the goodwill<br />

created by the brand. Franchised hotels constitute<br />

an increasingly large share of the Rezidor<br />

SAS hotel portfolio. At the end of 2005, 30<br />

(34)% of all Rezidor SAS hotels in operation<br />

were under franchised contracts.<br />

1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005<br />

Owned 5 2 2 2 2 0<br />

Leased 2 25 28 0 2 5 5 66<br />

managed 2 5 8 2 2 88 0 117<br />

Franchised 2 2 28 0 25 2 2 5 8 80<br />

TOTAL 80 00 2 0 82 200 2 263


Hotels cite purchasing benefits as one of<br />

the most compelling reasons to become<br />

part of the Rezidor SAS portfolio of hotels.<br />

Hotels joining Rezidor SAS enjoy enormous<br />

savings of almost 10-15% on purchasing<br />

costs and receive a much better<br />

and broader level of service.<br />

In the current increasingly competitive market,<br />

the success of any enterprise depends on its<br />

ability to stand apart and above the rest. Rezidor<br />

SAS strives to set the highest possible<br />

standards in a constantly evolving and highly<br />

competitive market, and the company’s Purchasing<br />

Service department offers solutions<br />

and support to sustain and support the company’s<br />

overall goals and strategies.<br />

The Purchasing Services department’s goal<br />

is to ensure that all selected individual goods<br />

and services work together creating a total entity<br />

that is more than just the sum of its components.<br />

Purchasing Services at Rezidor SAS<br />

works only with suppliers whose products have<br />

proven to be innovative and represent good<br />

value for reliable quality.<br />

NUmBER OF PROPERTIES IN OPERATION<br />

AND UNDER DEvELOPmENT<br />

RezIDOR SaS, 2005<br />

Radisson SaS ( )<br />

Country Inn ( )<br />

Missoni (2)<br />

park Inn ( 8)<br />

Regent ( )<br />

Unbranded ( )<br />

NUmBER OF PROPERTIES IN OPERATION<br />

AND UNDER DEvELOPmENT<br />

RezIDOR SaS, 2005<br />

Managed ( )<br />

Franchised (80)<br />

Leased ( )<br />

purchasing<br />

providing Solutions as Well as Goods and Services<br />

OLD SCHOOL, NEw SCHOOL<br />

Traditionally, Purchasing Services answered<br />

three simple questions: when, where and at<br />

what price? These questions were related to<br />

supply and demand and were driven by quantitative<br />

considerations. Today, Purchasing Services<br />

offers well-researched and comprehensive<br />

information to value-driven hoteliers on the best<br />

and most cost effective ways to meet the needs<br />

of increasingly discerning travellers.<br />

As guests become more environment conscious,<br />

the Purchasing Services department<br />

has been called upon to source products and<br />

services that strike the right balance between<br />

eco- and economic-friendly.<br />

REmARkABLE BUyING POwER<br />

The robust size of Rezidor SAS allows Purchasing<br />

Services to take advantage of extensive existing<br />

market research and successful<br />

partnerships with premier suppliers that are<br />

market leaders in their respective fields. Inline<br />

with the Rezidor SAS think global, act local strategy,<br />

the company is divided into eight dedicated<br />

Purchasing Regions that cater for every pur-<br />

chasing need and demand of each hotel based<br />

on region. With a Yes I Can! service attitude, Purchasing<br />

Services ensures that hotel needs are<br />

met at the right time for the right price.<br />

PIN UP<br />

Rezidor SAS adopted the Purchasing Information<br />

Network (PIN) in 1998 and it has been a<br />

grand success. All information about regional<br />

and corporate purchasing agreements is fully<br />

integrated in the web-based PIN. In return for<br />

market exposure on the PIN system, suppliers<br />

offer payback rewards based on the actual purchase<br />

price. These bonus payments average<br />

around 3% and the money, which was well over<br />

MEUR 2 in 2005 went straight back to the order<br />

initiators, which meant more savings for the hotels.<br />

In time, PIN will become a complete e-procurement<br />

tool, allowing online end-to-end<br />

transactions.<br />

NUmBER OF PROPERTIES UNDER<br />

DEvELOPmENT<br />

RezIDOR SaS, 2005<br />

60<br />

50<br />

40<br />

30<br />

20<br />

10<br />

01<br />

02<br />

03<br />

04<br />

05<br />

5


Responsible Business Re-emphasised<br />

Rezidor SAS is dedicated to leading the<br />

field in the hospitality industry with regards<br />

to environmental performance. The<br />

company ensures compliance with ethical<br />

and human rights standards and is continuing<br />

to increase efficiency per production<br />

unit at all levels including property,<br />

brand and group.<br />

The Rezidor SAS Responsible Business (RB)<br />

programme is now in its sixth year and is a wellestablished<br />

part of the company’s operation.<br />

The cornerstones of RB are:<br />

■ Taking responsibility for the health and<br />

safety of employees and guests<br />

■ Respecting social and ethical issues in the<br />

company, as well as in the community<br />

■ Reducing the company’s negative impact<br />

on the environment<br />

kEEPING UP THE GOOD wORk<br />

The RB programme is now deeply embedded<br />

in the company culture. But as with any mature<br />

programme the real challenge now lies in keeping<br />

the troops motivated to advance. In 2005, a<br />

new information collection system was launched<br />

to ensure that lines of communication are kept<br />

open between the hotels and the head office in<br />

Brussels. This innovation gives more structure<br />

and transparency to the RB reporting process<br />

and increases accountability.<br />

The performance of all the hotels is measured<br />

against the goals and targets defined in the corporate<br />

RB programme. Rezidor SAS hotels are<br />

spread all over the Europe, the Middle East,<br />

Africa and Asia. And the RB programme has the<br />

RESPONSIBLE BUSINESS PROFILE<br />

flexibility to accommodate all regional and local<br />

differences. Hotels receive a list of goals, which<br />

they use to devise an action plan best suited to<br />

their operational criteria. At the end of 2005,<br />

94% of all hotels (excl. franchise hotels) had an<br />

RB action plan in place.<br />

mOTIvATING THE TROOPS<br />

Hotels are encouraged to continuously train<br />

their employees in the Responsible Business<br />

programme. The training helps employees understand<br />

how a hotel impacts the natural environment<br />

and local community and how their<br />

actions can make a positive difference. The<br />

training material is updated regularly and includes<br />

a CD with guides, manuals and presentations.<br />

Every hotel has a skilled RB Coordinator<br />

to guide and advise employees on how to<br />

achieve their RB objectives.<br />

All new employees are introduced to the RB<br />

programme. New hotels that join the Rezidor<br />

SAS portfolio have been offered rigorous RB<br />

training since 2002. Over 10,000 employees<br />

had received RB training by the end of 2005.<br />

RECOGNITION FOR RESPONSIBLE<br />

BUSINESS<br />

Community & environment<br />

External awards and certificates highlight the<br />

pro-active passion that Rezidor SAS exhibits as<br />

a responsible company that is sensitive about<br />

the environment. In Norway, the company’s hotels<br />

have made a strong commitment to the<br />

Nordic Swan eco-label and five Norwegian<br />

Rezidor SAS hotels had received certification by<br />

the end of 2005. More Norwegian properties will<br />

gain certificates in the coming year. An additional<br />

23 hotels received local, external environmental<br />

certifications.<br />

ACTION AND AID IN A yEAR OF NATURAL<br />

DISASTERS<br />

A series of large-scale natural catastrophes<br />

strengthened the partnership between Rezidor<br />

SAS and Save the Children in 2005. Early in the<br />

year, in the aftermath of the tsunami, an impressive<br />

TEUR 20 was collected from guests and<br />

employees, a sum that was matched by the<br />

Rezidor SAS corporate office. goldpoints plus<br />

members redeemed their points to aid the tsunami<br />

relief and contributed TEUR 40. That figure<br />

was also matched by the corporate office.<br />

In October, when the South Asian earthquake<br />

left thousands dead and millions homeless, a<br />

new collection was initiated. Almost TEUR 11<br />

was collected from employees and guests.<br />

These funds will be used by Save the Children<br />

to provide family packs to the homeless and<br />

needy in areas hit by the earthquake. Each family<br />

pack, costing USD 600, includes a tent, food,<br />

sheets and other basic necessities.<br />

wORkING wITH, AND FOR,<br />

THE COmmUNITy<br />

In September, 133 Radisson SAS, Park Inn,<br />

Country Inn and Regent hotels participated in<br />

the global Hotel Environment Action Month<br />

(HEAM). HEAM was initiated in 2003 by the ITP<br />

(International Tourism Partnership), the tourism<br />

section of the Prince of Wales International<br />

Business Leaders’ Forum. The aim of HEAM is<br />

to further educate employees and guests about<br />

environmental and social issues and to raise<br />

awareness of the efforts made by individual hotels,<br />

plus the work of the ITP.<br />

Some form of HEAM activity took place in<br />

almost all countries where the company operates.<br />

Rezidor SAS hotels participated enthusi-<br />

RaDISSON SaS paRK INN COUNTRY INN ReGeNT<br />

energy kwh/m 2 2 0 5 2 8 20<br />

Water litre/guest night 50 28 2 5 5 2<br />

Unsorted waste/guest night .8 . 5 0. 2 .<br />

Carbon dioxide emissions, ton 5. 0 0 0


astically with a wide range of ingenious activities.<br />

These included clean-up campaigns, blood donations,<br />

collection of toys and clothes for charity,<br />

car-free days, art competitions for children,<br />

non-smoking days and a renewed focus on<br />

providing employees with training on environmental<br />

management.<br />

ENvIRONmENTAL EFFICIENCy<br />

The hotels within the group are becoming increasingly<br />

resource efficient. When measured in<br />

terms of production unit, surface area with regard<br />

to energy consumption, and guest nights<br />

with regard to carbon dioxide emissions, water<br />

consumption and waste generation, the overall<br />

trend is positive.<br />

In total, 86 (80)% of the hotels responded to<br />

the 2005 annual RB Status Report, an Internet<br />

based questionnaire asking the hotels about<br />

their social and environmental performance.<br />

During the year, the hotels invested TEUR<br />

2,832 in environmentally related improvements,<br />

including energy efficiency and waste<br />

management. Over 60% of all hotels have now<br />

installed low energy light bulbs, room key cards<br />

used to switch on the power in the room, low<br />

energy mini bars and thermostats to control air<br />

conditioning.<br />

The impact of these investments is that the<br />

total energy consumption per square meter<br />

was reduced by 6% and the company’s direct<br />

carbon dioxide emissions were reduced 13%.<br />

The direct CO2 emissions amounted to 5,990<br />

(6,897) tons in 2005. The indicators for water<br />

consumption and unsorted waste generation<br />

remained more or less constant, 450 (451)<br />

litres per guest night and 1.86 (1.84) kg per<br />

guest night.<br />

PROTECTING OUR PEOPLE AND<br />

PROPERTy – SAFETy AND SECURITy<br />

The safety and security of guests, employees<br />

and property is a vital aspect of hotel operations.<br />

At Rezidor SAS, the Risk Management<br />

Task Force focuses on six main points:<br />

■ Review and refine loss prevention standards,<br />

applications, education, practice and auditing<br />

Community & environment<br />

■ Review insurance programme requirements<br />

■ Define and develop crisis management and<br />

business continuity processes<br />

■ Assist in conducting and reviewing hotel<br />

audits and pro-actively use them as a tool to<br />

minimise risk and loss throughout the<br />

company<br />

■ Keep the board informed on a regular basis<br />

and advise them on recommended policy<br />

changes in the above four areas<br />

■ Keep Regional Directors informed on a<br />

quarterly basis and advise them on policy<br />

changes as they come into effect<br />

Since the terrorist attacks in the US in 2001 and<br />

in London in 2005, there has been a great shift<br />

in how hotel security is perceived. At Rezidor<br />

SAS this has resulted in a more structured risk<br />

management agenda, with more pro-active behaviour<br />

about gathering and sharing information<br />

throughout the company. The lines of communication<br />

regarding safety and security issues are<br />

kept open and the key focus is on prevention.<br />

In 2005, the Radisson SAS Hotel, Amman<br />

was targeted by terrorists and the banquet hall<br />

of the hotel was bombed. The hotel coped extremely<br />

well, maintaining operations and supporting<br />

both victims and local authorities.<br />

Terrorists increasingly targeted hotels and resorts<br />

in 2005, a move possibly aimed at gaining<br />

widespread exposure in the media. The current,<br />

unsettled world situation means that safety and<br />

security is a key issue for hotel guests and employees.<br />

Rezidor SAS has an open approach to<br />

safety and security, based on communication,<br />

co-operation and a Yes I Can! attitude.<br />

Underscoring the company’s commitment to<br />

safety and security, Rezidor SAS became one<br />

of the founding members of International Hotel<br />

and Restaurant Association’s Global Council on<br />

Safety Security and Crisis Management. The<br />

company was also chosen to host the first faceto-face<br />

meeting of the Global Council in Brussels<br />

in 2005.<br />

ENERGy CONSUmPTION, 2001– 2005<br />

RaDISSON SaS, KWH/M2<br />

300<br />

250<br />

200<br />

150<br />

100<br />

50<br />

01<br />

02<br />

03<br />

04<br />

wATER CONSUmPTION, 2001– 2005<br />

RaDISSON SaS, LITReS/GUeST NIGHT<br />

500<br />

400<br />

300<br />

200<br />

100<br />

01<br />

02<br />

03<br />

04<br />

UNSORTED wASTE, 2001– 2005<br />

RaDISSON SaS, KG/GUeST NIGHT<br />

2,5<br />

2,0<br />

1,5<br />

1,0<br />

0,5<br />

01<br />

02<br />

03<br />

04<br />

05<br />

05<br />

05


Walking the Talk<br />

In 2005, Carlson Hotels Worldwide acquired<br />

a 25% stake in Rezidor SAS to<br />

become part owner along with the SAS<br />

Group. Carlson is ranked amongst the<br />

largest privately held corporations in the<br />

United States and is based in Minneapolis,<br />

Minnesota, USA. The SAS Group, Europe’s<br />

fourth largest airline, is listed on the stock<br />

exchanges in Stockholm, Copenhagen<br />

and Oslo.<br />

Rezidor SAS is organised to achieve its business<br />

and value creation goals. It is governed<br />

against clearly set targets, all relating to the<br />

overall target of value growth measured in<br />

EBITDA. Annual average EBITDA growth is<br />

targeted at 15% over a business cycle and<br />

performance towards key stakeholders, such<br />

as customers, property owners and employees,<br />

is assessed regularly.<br />

SAS is represented on the board of Rezidor<br />

SAS by the Chairman, Gunnar Reitan (Executive<br />

Vice President & Deputy CEO, SAS Group), Jør-<br />

The triangle of excellence<br />

8<br />

environment performance<br />

eMpLOYeeS<br />

INVeSTORS &<br />

pROpeRTY OWNeRS<br />

Social performance<br />

economic performance<br />

Governance & Management<br />

gen Lindegaard (President & CEO, SAS Group)<br />

and Benny Zakrisson (Vice President Corporate<br />

Advisory, SAS Group). Jay Witzel (President,<br />

Carlson Hotels Worldwide) and Trudy Rautio<br />

(Executive Vice President and CFO, Carlson<br />

Companies) represent Carlson in the board,<br />

while Leo M. Renaghan (Associate Dean for Academic<br />

Affairs, Cornell University) is an independent<br />

external member.<br />

The Board of Directors assess and approve<br />

the year-end business plan and interim reports.<br />

They then set the overall future business objectives<br />

and strategies by agreeing a budget and<br />

business plan. The board also decides on investments,<br />

new hotel projects and major<br />

changes in the organisation. Five ordinary board<br />

meetings are held annually, while the Chairman<br />

of the Board and the CEO of Rezidor SAS, Kurt<br />

Ritter, have monthly meetings.<br />

The CEO meets with the Executive Committee<br />

every week to discuss board matters, business<br />

plans, results, main issues, projects in the<br />

pipeline and organisational matters. The CEO<br />

COSTUMeRS<br />

The Triangle of Excellence is central to<br />

the Rezidor SAS business philosophy.<br />

It acknowledges the importance of<br />

owners, customers and employees,<br />

and dictates that all three groups must<br />

be satisfied in order to run a successful<br />

hotel management operation.<br />

As a socially and environmentally<br />

responsible company, Rezidor SAS<br />

acknowledges the role played by other<br />

key stakeholders including suppliers,<br />

local communities, government<br />

(legislation) and the environment.<br />

By maintaining an open dialogue<br />

with key stakeholders, Rezidor SAS<br />

can keep abreast of stakeholder<br />

demands and thus swiftly adapt to<br />

the continuously changing business<br />

environment.<br />

acts with the Planning Committee to define the<br />

strategic plan for the company. They meet twice<br />

a year to discuss and decide on the business<br />

plan and strategic issues, including general risk<br />

management.<br />

The Sales & Marketing Committee meets<br />

monthly to follow-up on all revenue related activities<br />

and issues, including marketing, sales,<br />

public relations and brand activities and assessment<br />

of new initiatives. The Area Vice Presidents/Regional<br />

Directors meet six times a year<br />

with the COO to follow-up on the operational<br />

issues including hotel’s financial performance.<br />

DE-CENTRALISING FOR GROwTH<br />

Rezidor SAS has focused on decentralisation to<br />

sustain a high rate of growth, giving more authority<br />

and accountability to individual hotels. To help<br />

General Managers capitalise on their proximity to<br />

the market, they are empowered with all the decision-making<br />

authority they need to enhance<br />

revenue, including pricing, revenue management<br />

and profit generation at the GOP level.<br />

Within the framework of brand definitions and<br />

company policies, the Area Vice Presidents and<br />

Regional Directors approve the quarterly business<br />

plan. This plan is implemented by the General<br />

Managers, who are fully accountable for<br />

customer, owner and employee satisfaction at<br />

their hotel.<br />

The M-Powerment programme includes equipping<br />

General Managers with state-of-the-art tools<br />

for revenue management, operational efficiency<br />

and profit generation.<br />

The Area Vice Presidents and Regional Directors<br />

are part of the Corporate Office and support<br />

the General Managers, in future openings<br />

and franchise operations, in achieving synergies<br />

in operation and optimising market penetration.<br />

They are responsible for following-up on revenues<br />

and profitability and for improving general<br />

brand perception in their regions. The corporate<br />

office is responsible for developing strategies<br />

and goal setting, establishing brand guidelines<br />

and creating brand awareness, auditing and<br />

control, as well as ensuring profitable growth.


Hotels<br />

2 0 General Managers<br />

Responsibilities<br />

■ Brand delivery<br />

■ Quality performance<br />

■ Revenue generation<br />

■ Customer, owner and employee satisfaction<br />

■ Recruitment and people development<br />

■ Promote and sustain Responsible<br />

Business objectives<br />

Governance & Management<br />

HOTeLS<br />

General Managers<br />

Operations<br />

ReGIONS<br />

area Vice presidents<br />

Regional Directors<br />

Strategy<br />

CORpORaTe<br />

OFFICe<br />

Regions<br />

Regional Directors and<br />

5 area Vice presidents<br />

Responsibilities<br />

■ Strategy formulation and implementation<br />

■ Hotel support<br />

■ Optimise operations<br />

■ Revenue generation<br />

■ Brand delivery<br />

■ Owner satisfaction and relationships<br />

■ Leadership development<br />

Corporate Office<br />

Corporate Office<br />

Responsibilities<br />

■ Strategy development<br />

■ Regional and hotel support<br />

■ Brand development and implementation<br />

■ Succession planning<br />

■ Audit and control<br />

■ Financial performance


Leveraging relationships! Carlson Hotels Worldwide acquired 25% of Rezidor SaS in 2005 and the companies<br />

renegotiated commercial terms of the current Master Franchise agreement (MFa). This agreement brings additional scale and<br />

profitability to Rezidor SaS and further enhances development opportunities by giving Rezidor SaS a better platform for growth.<br />

It also ensures that the companies align and grow their brands globally, particularly through their loyalty and rewards programs.


Board of Directors Photograph on previous page.<br />

Trudy Rautio – Born 02/11/52<br />

Position: Executive Vice President & CFO,<br />

Carlson Companies<br />

Member since: May 2005<br />

Kurt Ritter – Born 10/02/47<br />

President & CEO, Rezidor SAS Hospitality<br />

Gunnar Reitan – Chairman, Born 21/09/54<br />

Position: Executive Vice President & Deputy<br />

CEO, SAS Group<br />

Member since: April 1994<br />

executive Committee<br />

Standing left to right<br />

Martin Rinck<br />

Executive Vice President & CDO<br />

Gordon McKinnon<br />

Sr. Vice President Brands<br />

Olivier Jacquin<br />

Sr. Vice President of Sales<br />

Jacques Dubois<br />

Sr. Vice President, Marketing,<br />

Distribution & CRM<br />

area Vice presidents<br />

Standing left to right<br />

Jean-Marc Busato,<br />

The Middle East<br />

Marko Hytonen, Russia,<br />

CIS, Baltics & Finland<br />

Thorsten Kirschke, Germany<br />

Standing left to right<br />

Martin Creydt,<br />

Area Vice President<br />

Michel Stalport,<br />

Regional Director,<br />

France & Tunisia<br />

Thorsten Kirschke,<br />

Area Vice President<br />

Han Oldenburger,<br />

Regional Director, Benelux<br />

Heimo Leitgeb, Regional Director,<br />

Austria, Bulgaria, Hungary,<br />

Czech Republic & Bratislava<br />

Jørgen Lindegaard – Born 07/10/48<br />

Position: President & CEO, SAS Group<br />

Member since: May 2001<br />

Benny Zakrisson – Born 02/12/59<br />

Position: Vice President Corporate<br />

Advisory, SAS Group<br />

Member since: September 1992<br />

Leo M. Renaghan – Born 15/07/43<br />

Position: Associate Dean for Academic<br />

Affairs, Cornell University<br />

Member since: September 1992<br />

Sitting left to right<br />

Werner Kuendig<br />

Executive Vice President & COO<br />

Kurt Ritter<br />

President & CEO<br />

Knut Kleiven<br />

Deputy President & CFO<br />

Sitting left to right<br />

Christian Gartmann, UK,<br />

Ireland & Iceland<br />

Werner Kuendig,<br />

Executive Vice President & COO<br />

Martin Creydt, Norway<br />

Regional Directors & area Vice presidents<br />

Roy A. Kappenberger,<br />

Regional Director, Denmark<br />

Michel Schutzbach,<br />

Regional Director, Poland<br />

Martin Holze,<br />

Regional Director, Park Inn UK<br />

Gaston Gellens,<br />

Regional Director, Sweden<br />

Felix Hauser,<br />

Regional Director,<br />

Switzerland & Italy<br />

Jay S. Witzel – Born 12/06/47<br />

Position: President, Carlson Hotels Worldwide<br />

Member since: February 2003<br />

Sitting left to right<br />

Jean-Charles Donat,<br />

Regional Director, Park Inn France<br />

Christian Gartmann,<br />

Area Vice President<br />

Werner Kuendig,<br />

Executive Vice President & COO<br />

Jean-Marc Busato,<br />

Area Vice President<br />

Marko Hytonen, Area Vice President<br />

Per Kyd Jacobsen, Regional Director,<br />

Turkey & Azerbaijan


RADISSON SAS<br />

aUSTRIa<br />

Salzburg, Verena Forstinger<br />

Vienna, Alfio Bernardini<br />

Vienna, Heimo Leitgeb<br />

azeRBaIJaN<br />

Baku, Per Svendsen<br />

BaHRaIN<br />

Manama, Radek Cais<br />

BeLGIUM<br />

Antwerp, Marco Rabbia<br />

Brussels, Nicolas Meylan<br />

Brussels, Jesper Henriksen<br />

Hasselt, Pierre Verbeke<br />

Spa, Willem van der Zee<br />

Spa, Willem van der Zee<br />

BULGaRIa<br />

Sofia, Martin Kolb<br />

CHINa<br />

Beijing, Mac Karlsson<br />

CzeCH RepUBLIC<br />

Prague, Pasquale Baiguera<br />

DeNMaRK<br />

Aalborg, Richard Byrdal<br />

Aarhus, Henrik Bille Pedersen<br />

Copenhagen, Roy Kappenberger<br />

Copenhagen, Anders Johannesson<br />

Copenhagen, William Palle<br />

Frederikshavn, Camilla Frost<br />

Odense, Jack Nielsen<br />

Ronne, Birte Jensen<br />

Silkeborg, Egon Klitgaard<br />

eGYpT<br />

El Quseir, Pascal Gadet<br />

Sharm El Sheikh, Daniel Twerenbold<br />

Taba, Johan Aschan<br />

eSTONIa<br />

Tallinn, Sam Holmberg<br />

FINLaND<br />

Espoo, Kimmo Niittymäki<br />

Helsinki, Marjo Risku<br />

Helsinki, Leena Turunen<br />

Helsinki, Leena Turunen<br />

Oulu, Jukka Räisänen<br />

Turku, Satu Järvelä<br />

Vaasa, Riku Asukas<br />

FRaNCe<br />

Aix-Les-Bains, Marc Augé<br />

Les Arcs, Gervais Rousseau<br />

Biarritz, Jacques Aiglon<br />

Rezidor SaS General Managers<br />

Paris, Fabrice Castellorizios<br />

Paris, Nathalie Seiler<br />

Paris, Valerie Portheault<br />

Paris, Jean-Claude Dumet<br />

Lyon, Yves Grardel<br />

Nice, Lionel Servant<br />

GeRMaNY<br />

Berlin, Werner Knechtli<br />

Cologne, Jürgen Wirtz<br />

Cottbus, Tobias Brönstrup<br />

Dresden, Fernando Gruenberg Stern<br />

Düsseldorf, Erich Banziger<br />

Düsseldorf, Thomas Swieca<br />

Erfurt, Florian Meyer-Thoene<br />

Fleesensee, Karl Foerster<br />

Frankfurt, Oliver Staas<br />

Hamburg, TBA<br />

Hannover, Frank Raspe<br />

Karlsruhe, Hagen Müller<br />

Leipzig, Ralph Goetzmann<br />

Lübeck, Rik Brust<br />

Merseburg, Patrick Hagen<br />

Neubrandenburg, Jürgen Preiss<br />

Rostock, Holger Herrmann<br />

Rügen, Tineke de Wit<br />

Rötz-Wutzschleife, Monika Hauer<br />

Wiesbaden, Manfred Gabriel<br />

HUNGaRY<br />

Budapest, Gabor Bencze<br />

Bükfürdö, Guido Bayley<br />

ICeLaND<br />

Reykjavik, Nina Thomassen<br />

Reykjavik, Hrönn Greipsdóttir<br />

IReLaND<br />

Athlone, Geir Sikko<br />

Cavan, Sheila Gray<br />

Cork, Ruairi O’Connor<br />

Dublin, Neil Lane<br />

Galway, Tom Flanagan<br />

Letterkenny, Ray Hingston<br />

Limerick, Stephen Hanley<br />

Sligo, Eoin Little<br />

ITaLY<br />

Rome, Massimo Supino<br />

JORDaN<br />

Amman, Firas Mniemneh<br />

Aqaba, Wahbeh Dahdah<br />

KazaKHSTaN<br />

Astana, John Grieg<br />

KUWaIT<br />

Kuwait City, Andreas Flückiger<br />

LaTVIa<br />

Riga, Carl Kjellberg<br />

LeBaNON<br />

Beirut, Peter Schuler<br />

LITHUaNIa<br />

Klaipeda, Cornelia Erhardt<br />

Vilnius, Eirik Bergvoll<br />

MaLTa<br />

St. Julian’s, Ernest Barry<br />

Golden Bay, Raphael Cauchi<br />

NeTHeRLaNDS<br />

Amsterdam, Harriet Koopman<br />

Amsterdam, Han Oldenburger<br />

NIGeRIa<br />

Lagos, Eivind Dalvang<br />

NORWaY<br />

Ålesund, Vanja Langsaavold Braute<br />

Beitostølen, Bjornar Hovi<br />

Bergen, Lars Listhaug<br />

Bergen, Per Paulsen<br />

Bodø, Jan-Ove Edvardsen<br />

Haugesund, Knut Henderson<br />

Karlstad, Maria Ahgren<br />

Kristiansand, Lars Ola Solstad<br />

Lillehammer, Jorgen Holst<br />

Longyearbyen, Ronny Gjøse<br />

Oslo, Tarje Hellebust<br />

Oslo, Jörg Schiffmann<br />

Oslo, Peter Holst<br />

Olso, Olav Brommeland<br />

Oslo, Jörgen Ljunggren<br />

Stavanger, Ina Eldøy<br />

Stavanger, Ina Eldøy<br />

Tromsø, Dag Høybakk<br />

Trondheim, Rune Nordstokke<br />

OMaN<br />

Muscat, Christopher Pike<br />

pOLaND<br />

Krakow, Michael Rathgeb<br />

Szczecin, Janet Fitzner<br />

Warsaw, Michel Schutzbach<br />

Wroclaw, Maciek Miazek<br />

pORTUGaL<br />

Lisbon, Virgilio Cordeiro<br />

RUSSIa<br />

Moscow, Jørgen Rathjen<br />

Sochi, Lyudmila Rudneva<br />

Sochi, Igor Rekubratskiy<br />

Sochi, Ekaterina Goncharenko<br />

St. Petersburg, Marko Hytonen<br />

SaUDI aRaBIa<br />

Jeddah, Muin Sarhan<br />

Jeddah, Basel Talal<br />

Riyadh, Mohamed Benamar<br />

Yanbu Al Bahr, Tahar Chakray


SLOVaKIa<br />

Bratislava, Sonja Divé-Dahl<br />

SOUTH aFRICa<br />

Cape Town, Maarten van den Nieuwenhuysen<br />

SWeDeN<br />

Gothenburg, Malin Franck<br />

Helsingborg, Mikael Wennerström<br />

Linköping, Tomas Hornstedt<br />

Malmö, John Monhardt<br />

Örebro, Patrik Hanberger<br />

Östersund, Anders Hallin<br />

Stockholm, Lena Andersson<br />

Stockholm, Peder Backström<br />

Stockholm, Lena Andersson<br />

Stockholm, Gaston Gellens<br />

Stockholm, Charlotte Blum<br />

Uppsala, Nils-Goran Zedrén<br />

SWITzeRLaND<br />

Basel, Felix Hauser<br />

Lucerne, Markus Conzelmann<br />

St. Gallen, Daniel Werner<br />

TUNISIa<br />

Djerba, Christiane Antoine<br />

TURKeY<br />

Ankara, Atakan Turhan<br />

Istanbul, Philippe Pellaud<br />

Istanbul, Per Kyd Jacobsen<br />

UNITeD aRaB eMIRaTeS<br />

Dubai, Siegfried Nierhaus<br />

Sharjah, Guy Chidiac<br />

UKRaINe<br />

Kiev, Conrad Meier<br />

UNITeD KINGDOM<br />

Belfast, Carina Williamson<br />

Birmingham, Kathrine Ohm-Thomas<br />

Edinburgh, Malcolm Rann<br />

Glasgow, Philip Mahoney<br />

Leeds, Peter Laursen<br />

Limavady, John O’Carrol<br />

Liverpool, Geir Tønnessen<br />

London, Mark Willis<br />

Manchester, Christian Gartmann<br />

Stansted, Tim Cordon<br />

UzBeKISTaN<br />

Tashkent, Necip Fincancioglu<br />

PARk INN<br />

azeRBaIJaN<br />

Baku, Thomas Stene<br />

Rezidor SaS General Managers<br />

DeNMaRK<br />

Aalborg, Solveig Byrdal<br />

Copenhagen, Rune Andersen<br />

Vejle, Lone Møller<br />

FRaNCe<br />

Arcachon, Dieter Acke<br />

Lyon, Yannick Paturel<br />

Macon, Jean-Charles Donnat<br />

Nancy, Alexandre Chirat<br />

Nice, Paola Valzoano<br />

Orange, Noël Biset<br />

GeRMaNY<br />

Berlin, Jürgen Gangl<br />

Bochum, Jo Dahmen<br />

Cologne, Marcus Nölke<br />

Cologne, Hidir Özdemir<br />

Dortmund, Daniel Hoffacker<br />

Erfurt-Apfelstädt, Klaus Hoesselbarth<br />

Hannover, Marcus Schellenberger<br />

Hartmansdorf/Chemnitz, Jan Meyer<br />

Kaarst, Bertold Reul<br />

Kamen, Daniel Hoffacker<br />

Munich, Frank Graichen<br />

Munich, Simone Samland<br />

HUNGaRY<br />

Sarvar, Simone Sander<br />

ICeLaND<br />

Reykjavik, Ingibjörg Ólafsdóttir<br />

IReLaND<br />

Dublin, Sally Ann Hughes<br />

Dundalk, Philip Uzice<br />

Mulranny, Stephen O’Connor<br />

NORWaY<br />

Haugesund, Knut Henderson<br />

Geilo, Kjetil Vassdal<br />

Rauland, Kristian Samnoen<br />

Stavanger, Øivind Wigand<br />

RUSSIa<br />

Ekaterinburg, Sanjay Deva<br />

SOUTH aFRICa<br />

Cape Town, Debra Sivertsen<br />

SWeDeN<br />

Borlänge, Lars Lundh<br />

Falun, Janne Svedin<br />

Gävle, Mikael Junger<br />

Gislaved, Victoria Johansson<br />

Haninge, Lotta Welander<br />

Karlskrona, Marie Baggström<br />

Kvanum, Tomas Lindqvist<br />

Nyköping, Tell Mellander<br />

Sandviken, Goran Cronwall<br />

Solna, Stefan Larsson<br />

Stockholm, Meha Patel<br />

Täby, Ulrik Clemens von Döbeln<br />

Uppsala, Cecilia Granath<br />

Vargön, Tomas Lindqvist<br />

Värnamo, Kåre Johansson<br />

SWITzeRLaND<br />

Lully, Jan Tore Halvorsen<br />

Zurich, Andreas Stöckli<br />

UNITeD KINGDOM<br />

Bedford, Mark Barber<br />

Cardiff, Roger Goldsworthy<br />

Harlow, Anna Frigieri<br />

Hyde Park London, Deborah Haines<br />

London, Martin Holze<br />

Lakeside, Didier Boehlen<br />

Northampton, Phillip Dark<br />

Nottingham, Sarah Bestwich<br />

Telford, Adrian Pickard<br />

Watford, Peter Bartlett<br />

West Bromwich, Stephen Woodhouse<br />

COUNTRy INN<br />

aUSTRIa<br />

Vienna, Karim Jalloul<br />

Vienna, Jens Ostergaard<br />

FRaNCe<br />

Paris, George Balassis<br />

GeRMaNY<br />

Timmendorfer Strand, Timm Eckl<br />

UNITeD KINGDOM<br />

London, Raj Lallchand<br />

London, Malcolm Linforth<br />

REGENT<br />

CROaTIa<br />

Zagreb, Torbjörn Bodin<br />

GeRMaNY<br />

Berlin, Wolfgang Nitschke<br />

KazaKHSTaN<br />

Almaty, Alper Can Bulcum<br />

UNBRANDED<br />

eGYpT<br />

Sharm El Sheikh, Hatem Ezzat<br />

FRaNCe<br />

Aix-Les-Bains, Jean-Christophe Chapuis<br />

IRaN<br />

Kish Island, TBA<br />

5


The Financials<br />

Statement Of The Board Of Directors And Managing Director 77<br />

Auditors’ Compilation Report 78<br />

Board Of Directors’ Report 79<br />

Group Highlights 82<br />

Income Statement – Pro Forma 83<br />

Balance Sheet – Pro Forma 84<br />

Statement Of Changes In Equity – Pro Forma 86<br />

Cash Flow Statement – Pro Forma 87<br />

Notes To The Pro Forma Group Accounts 88<br />

76


Statement of The Board of Directors<br />

and Managing Director<br />

We have today presented the annual report (group accounts) of Rezidor SAS Hospitality Holdings AB for 2005.<br />

The pro forma financial statements in the annual report have been prepared as described in the notes to the group accounts.<br />

Actual financial statements (before pro forma adjustments) have been prepared and presented in accordance with International<br />

Financial Reporting Standards (IFRS) on the presentation of financial statements. We consider the accounting policies appropriate<br />

for the annual report (based on the financial statements before pro forma adjustments) to provide a true and fair view of the<br />

Group’s and the Parent Company’s assets, equity and liabilities, financial position, results and cash flows.<br />

We recommend the annual report for adoption by the Annual General Meeting.<br />

Stockholm, March 10th 2006<br />

Board of directors<br />

Statement of The Board of Directors and Managing Director<br />

Gunnar Reitan, Chairman, Jørgen Lindegaard, Jay S. Witzel, Leo M. Renaghan, Benny Zakrisson, Trudy Rautio<br />

and Kurt Ritter.<br />

77


Auditors’ Compilation Report<br />

We have read the accompanying unaudited pro forma consolidated balance sheets of Rezidor SAS Hospitality<br />

Holdings AB Group (the “Group”) as at 31 December 2005 and as at 31 December 2004 and the unaudited pro forma<br />

consolidated Income statements, pro forma statements of Changes in Equity, pro forma Cash flow statements for<br />

the years then ended and have performed the following procedures.<br />

1. Compared the numbers appearing in the columns captioned “Actual 2005” in note 27, page 103–106, to the unaudited<br />

consolidated Balance sheet as at December 31, 2005 and the unaudited consolidated Income statements and the unaudited<br />

Cash flow statements for the year ended and found them to be in agreement. The Balance sheet, Income statement, and<br />

Cash flow statement have been subject to review.<br />

2. Compared the numbers appearing in the columns captioned “Actual 2004” in note 27, page 103–106, to the consolidated<br />

Balance sheet as at 31 December 2004 and the consolidated Income statement and the Cash flow Statement for the year<br />

ended and found them to be in agreement.<br />

3. Made enquiries of certain officials of the Group who have responsibility for financial and accounting matters about the basis<br />

of determination of the pro forma adjustments.<br />

The officials described to us the basis for determination of the pro forma adjustments<br />

4. Read the notes to the pro forma consolidated balance sheets, pro forma consolidated Income Statements and the pro forma<br />

consolidated Cash flow Statements and found them to be consistent with the basis described to us for determination of the<br />

pro forma adjustments.<br />

.<br />

5. Recalculated the application of the pro forma adjustments to the aggregate of the numbers in the columns captioned<br />

“Pro forma 2005” and “Pro forma 2004” for the pro forma consolidated Balance sheets, pro forma consolidated Income<br />

statement and the pro forma consolidated Cash flow Statements presented in note 27, page 103–106 and found the amounts<br />

to be arithmetically correct.<br />

The pro forma consolidated Balance sheets, pro forma consolidated Income statement, pro forma consolidated Statements<br />

of Changes in Equity and pro forma consolidated Cash flow Statements are based on management assumptions. The foregoing<br />

procedures are substantially less than either an audit or a review, the objective of which is the expression of assurance with<br />

respect to management’s assumptions, the pro forma adjustments, and the application of the adjustments to the historical<br />

financial information. Accordingly, we express no such assurance. The foregoing procedures would not necessarily reveal<br />

matters of significance to the pro forma consolidated Balance sheets, pro forma consolidated Income statement, pro forma<br />

consolidated Statements of Changes in Equity and the pro forma consolidated Cash flow Statements and we therefore make<br />

no representation about the sufficiency of the procedures for the purposes of a reader of such statements.<br />

Deloitte AB<br />

Peter Gustafsson<br />

Authorized Public Accountant<br />

78<br />

Auditors’ Compilation Report


Board of Directors’ Report<br />

Primary activity<br />

Rezidor SAS positions itself as a strong alternative<br />

in hotel management with a carefully segmented<br />

collection of distinctive brands from<br />

mid­market to full luxury, treating hotels as individual<br />

units in order to optimise profitability. The<br />

company strives to provide business and leisure<br />

travellers with a choice of hospitality products<br />

that offer good value for money while<br />

assuring a good return to owners and inspiring<br />

employees.<br />

It is the company’s vision to have its service<br />

delivery – across all brands – fully animated by<br />

a Yes I Can! attitude, and the target is to achieve<br />

a 100 % guest satisfaction score.<br />

The company’s business model focuses on<br />

lease, management and franchise contracts. Inline<br />

with this strategy, Rezidor SAS divested the<br />

last of its real estate interests in 2005 and gained<br />

MEUR 6.2 from the sales of the shares of Radisson<br />

SAS Hotel, London Stansted Airport. The<br />

hotel continues to be operated by Rezidor SAS<br />

under a long­term lease agreement.<br />

For leased properties, the company operates<br />

at own risk (limited to a pre­defined maximum<br />

loss as described below) and reward , and<br />

the trading is included in the group books. Managed<br />

and franchised properties give Rezidor<br />

SAS a fee for services performed. In some managed<br />

properties, Rezidor SAS offers a guaranteed<br />

result to the owners and thus takes an<br />

operating risk and obtain higher upside.<br />

Since 1994, under an exclusive master franchise<br />

contract with US­based Carlson Hotels<br />

Worldwide, Rezidor SAS Hospitality has grown<br />

Radisson SAS into the second largest up­market<br />

hospitality brand in Europe, the Middle East<br />

and Africa. In 2002, the parties signed a similar<br />

deal for three additional Carlson brands: Regent,<br />

Country Inn and Park Inn. Park Inn has since<br />

grown from 0 to 58 hotels in the region.<br />

During 2005 Rezidor SAS entered into an<br />

agreement with the famous fashion house<br />

Missoni to develop and launch Hotel Missoni.<br />

At year end 2005, Rezidor SAS had five<br />

brands in its portfolio: Radisson SAS, Park Inn,<br />

Missoni, Country Inn and Regent. The number<br />

of hotels in operation were 217 (190), in addi­<br />

Board of Directors’ Report<br />

tion, there are 46 (57) under construction and<br />

development. The hotels are located throughout<br />

Europe, the Middle East, Africa and Asia.<br />

All Rezidor SAS brands have distinctive profiles<br />

and features and operate in specific product<br />

segments. Radisson SAS is a first class full<br />

service brand and Park Inn is an efficient and<br />

innovative mid­market limited services brand.<br />

Country Inn focuses on being homey and country­like<br />

by adapting to local character, while<br />

Regent is all about unashamed luxury. Last but<br />

not the least; Missoni caters for the style and<br />

design conscious audience.<br />

Growth – with limited financial commitments<br />

– is strategically important to Rezidor SAS to<br />

achieve critical mass with regards to brand awareness,<br />

geographical coverage and economies<br />

of scale. The company’s core strategy is to create<br />

a profitable growth within each brand in the<br />

portfolio. To achieve this, Rezidor SAS offers:<br />

■ Property owners the best possible solution<br />

for their individual property<br />

■ Corporate and leisure travellers a collection<br />

of strong brands in different price categories<br />

■ Superior value to shareholders by fast and<br />

focused growth<br />

■ Increased multi­brand career opportunities<br />

combined with continuous personal development<br />

for employees<br />

■ Value, through respect and cooperation, to<br />

the communities where the company operates<br />

Rezidor SAS added four new home markets in<br />

2005, reflecting increased market coverage in<br />

the UK, Germany, France and Belgium. In addition,<br />

the planned expansion in Russia and<br />

other CIS countries will make Rezidor SAS a<br />

major player in this region.<br />

LeGaL strUctUre<br />

In 2005, Rezidor SAS Hospitality and Carlson<br />

Hotels Worldwide entered an agreement that<br />

enhanced their long­time franchise partnership<br />

into a shareholder agreement. The basis of the<br />

agreement saw Carlson Hotels Worldwide acquiring<br />

a 25% shareholding in Rezidor SAS from<br />

the SAS Group in return for re­negotiated commercial<br />

terms of the parties’ current Master Franchise<br />

Agreement (MFA). The terms also reduced<br />

licensing costs, thereby improving pre­tax profits<br />

for the company by ca MEUR 6 in 2005 and with<br />

a full year effect of MEUR 11. The deal includes<br />

extension options of the MFA’s with Carlson until<br />

2052.<br />

In connection with the above transaction, a<br />

new parent company for the Rezidor SAS Hospitality<br />

Group was established. The new parent<br />

company, Rezidor SAS Hospitality Holdings AB<br />

is domiciled in Sweden.<br />

Due to the fact that the new structure was<br />

established in the middle of the year, the consolidated<br />

group accounts and the annual report<br />

have been made on a proforma basis. The reason<br />

for this is that such proforma accounts will<br />

give the best picture of the financial development<br />

of the group in 2005 and comparables for<br />

2004. See separate note for description of the<br />

preparation of proforma accounts.<br />

When Rezidor SAS Hospitality Holdings AB<br />

acquired Rezidor SAS Hospitality A/S and its<br />

subsidiaries, the transaction resulted in a residual<br />

(intangible asset) of MEUR 100.6 between<br />

the acquisition price and the net assets in Rezidor<br />

SAS Hospitality A/S Group. Business combinations<br />

under common control are not<br />

covered by IFRS and therefore the company<br />

has chosen to recognize the transaction using<br />

the book values and therefore adjust the residual<br />

against equity.<br />

deveLoPmeNt iN activities aNd<br />

fiNaNces<br />

At the end of the year 2005, there were 217<br />

(190) hotels in operation within the Rezidor SAS<br />

Group, with 147 (138) Radisson SAS hotels, 58<br />

(23) Park Inn hotels, 6 (6) Country Inn hotels, 3<br />

(3) hotels under the Regent brand and 3 (3) unbranded<br />

hotels. The number of rooms available<br />

for sale on a daily basis increased to from<br />

39,900 to 43,900.<br />

The year 2005 was yet another banner year<br />

for Rezidor SAS with the opening of 37 (28) new<br />

79


hotels. Fifteen new Radisson SAS hotels, spread<br />

over 12 countries were contracted and 16<br />

Radisson SAS hotels were opened across<br />

EMEA. Of note are the properties in Frankfurt,<br />

Dubai Media City, Düsseldorf, Paris­Boulogne,<br />

Istanbul, Jeddah and Edinburgh. Park Inn grew<br />

by 13 new hotels, nine of which were part of a<br />

portfolio of Queen Moat House hotels that cover<br />

Great Britain from the north to the south and the<br />

east to the west. For accelerated growth and<br />

faster market penetration, Rezidor SAS will pursue<br />

more portfolio deals, such as the recent one<br />

in the UK.<br />

With distribution in 48 countries, Rezidor SAS<br />

capitalises on local market upswing and has limited<br />

vulnerability with respect to local market<br />

setbacks. In 2005, when the average RevPAR<br />

increase in Europe was dragged down by southern<br />

and central Europe, RevPAR across Rezidor<br />

SAS was buoyed by the strong hotel performance<br />

in Scandinavia and Eastern Europe.<br />

Strong home and core markets stabilities the<br />

company and currently, Rezidor SAS regards<br />

Nordic countries, Germany, UK, Ireland, France,<br />

Poland, Switzerland, Austria, the Baltics and the<br />

Benelux as its home markets.<br />

In 2005, Rezidor SAS generated group wide<br />

revenue of MEUR 1.478 (1.247). This positive development<br />

is mainly due to comparable units increasing<br />

RevPAR by 11 %. The additional increase<br />

relates to the increase in number of hotels.<br />

The increase in revenues and with good costcontrol,<br />

EBITDA for 2005 increased to MEUR<br />

48.8 (27.2 ) on a proforma basis. Gross Operating<br />

Profit margin for all leased and managed<br />

hotels improved from 34 % to 35 %.<br />

EBT for 2005 (also proforma) was MEUR<br />

35.5 (12.1). The result includes income of MEUR<br />

6.7 from revaluation of Other shares.<br />

Total investments in intangible and tangible<br />

fixed assets for 2005 amounted to MEUR 37.8<br />

(54.1), and represents mainly major renovations<br />

in leased hotels.<br />

80<br />

Board of Directors’ Report<br />

marKet deveLoPmeNt<br />

Throughout 2005, the hotel industry faced a<br />

number of challenges including natural disasters<br />

and the continuing threat of terrorism. Despite<br />

this, hotel performance remained resilient<br />

and any adverse effects on trading caused by<br />

these events were short­lived.<br />

Europe experienced an overall RevPAR growth<br />

of 4–5% during 2005. The Nordic capitals enjoyed<br />

the strongest development with Copenhagen<br />

up 20.1%, Oslo 11.5% and Stockholm<br />

10.2%.<br />

Also Eastern Europe continued its positive<br />

market development. The market in Southern<br />

Europe including France was more challenging.<br />

The enlargement of the European Union has<br />

created new opportunities for the hotel and travel<br />

industry, as there is a high demand for quality<br />

accommodation in the new member states.<br />

Hotel branding is expected to grow across all<br />

categories with a strong focus on mid­scale<br />

brands in Eastern Europe. With Radisson SAS<br />

and Park Inn, Rezidor SAS is taking advantage<br />

of this opportunity to grow rapidly in the region.<br />

risK maNaGemeNt oBJectives<br />

The key risk management objectives of Rezidor<br />

SAS may be summarised as follows:<br />

■ Ensure that the risks and benefits of new<br />

investments and contingent liabilities are in line<br />

with Rezidor SAS’ financial objectives.<br />

■ Reduce business cycle risks through brand<br />

diversity, geographic representation and by<br />

ensuring there is a business mix of leased,<br />

managed and franchised hotels.<br />

■ Review and assess Rezidor SAS’ insurance<br />

programmes, on an ongoing basis.<br />

■ Carefully evaluate investments in high­risk<br />

regions, to match this with premium returns on<br />

investments.<br />

■ Protect brand values through strategic<br />

control and operational policies.<br />

oPeratiNG risKs<br />

Rezidor SAS is subject to the operating risks<br />

common to the Hospitality Industry, including:<br />

■ Changes in general economic conditions.<br />

■ Changes in travel patterns and demand.<br />

■ Cyclical over­supply of hotels.<br />

■ The financial condition of third party<br />

property owners and franchisees.<br />

■ Typical long­term nature of lease and<br />

management contracts with guarantees.<br />

fiNaNciaL eXPosUre<br />

As a result of Rezidor SAS’ strategy not to own<br />

real estate, the risks from financing activities are<br />

limited.<br />

The net position on interest bearing assets<br />

and liabilities is net assets of MEUR 12.1 (net<br />

liability of MEUR 63.5). Rezidor SAS’ main financing<br />

risk is related to the ability to control<br />

and meet its off­balance sheet commitments<br />

under fixed leases and management contracts<br />

with guarantees. These commitments are normally<br />

limited to an agreed maximum financial<br />

exposure for Rezidor SAS for the entire term of<br />

the contracts (cap). Such cap usually amounts<br />

to the equivalent of 2–3 years fixed lease or<br />

guaranteed result. If the caps are utilised, the<br />

contracts will continue without further commitments<br />

of guaranteed cash flows to the property<br />

owners. In order to manage and control the off<br />

balance sheet commitments, a financial policy<br />

was implemented some years ago.<br />

cUrreNcy eXPosUre<br />

Exposure to foreign currency fluctuations is<br />

mainly related to the conversion of the accounting<br />

for foreign entities into Euro. Activities in<br />

foreign entities, which includes owned and<br />

leased hotels, are typically carried out in local<br />

currency. Furthermore, there is an exposure to<br />

foreign currency fluctuation in the Danish entities<br />

related to management and franchise fees,<br />

which are typically invoiced in foreign currency.


iNterest rate eXPosUre<br />

Rezidor SAS’ interest bearing position is a net<br />

asset of MEUR 12.1. Based on the net interest<br />

bearing position December 31, 2005, an increase<br />

of 1% point in the interest level would<br />

result in an increase in net interest income of<br />

MEUR 0.1.<br />

credit risKs<br />

Credit risks related to financial assets equal the<br />

values included in the balance sheet. In some<br />

cases Rezidor SAS has granted loans to hotel<br />

owners in early stages of new projects. Appropriate<br />

interest rates, repayment schedules and<br />

security arrangements have been agreed upon.<br />

casH fLoW risKs<br />

It is the policy of Rezidor SAS that the raising of<br />

capital and placement of excess liquidity is managed<br />

centrally. Furthermore the Group has<br />

objectives for liquidity reserves, such as excess<br />

cash and irrevocable credit facilities, that the<br />

Group at any time should have available.<br />

WorK of tHe Board of directors<br />

The Board of Directors of Rezidor SAS Holdings<br />

AB consists of 6 members, all elected by the<br />

Annual General Meeting.<br />

The Board’s work is governed by the Swedish<br />

Companies Act, the Articles of Association and<br />

the work plan adopted by the Board each year.<br />

During the year, the board held 5 meetings.<br />

At these meetings, the Board discussed regular<br />

business items presented at the respective<br />

meetings, such as business plan & budgets,<br />

business and market conditions, industry<br />

trends, financial performance, expansion strategies<br />

and specific hotel projects.<br />

iNteLLectUaL caPitaL resoUrces<br />

The average number of employees in owned<br />

and leased hotels in 2005 was 4,922 (4,454), of<br />

which 2,566 were women. The group­wide average<br />

number of employees (including also managed<br />

and franchised hotels) was 22,854<br />

(18,800), of which 19,928 worked under Radisson<br />

SAS; 2,071 under Park Inn; 139 under<br />

Country Inn and 716 under Regent.<br />

Board of Directors’ Report<br />

The annual Climate Analysis checks employee<br />

opinions and perceptions of work conditions,<br />

career opportunities and management performance.<br />

In 2005, the climate analysis survey<br />

was revised to place a stronger emphasis on<br />

engagement, loyalty and retention. New questions<br />

were added and some old ones were removed<br />

to enhance the quality of the results. In<br />

2005, 13,535 (12,041) employees at 140 (133)<br />

hotels, including managed and franchise properties,<br />

participated in the Climate Analysis survey.<br />

The result was 84.5 (81) out of a possible<br />

100. The goal for 2006 is to increase this score<br />

by 2%.<br />

Training at Rezidor SAS has a two­pronged<br />

goal: career development and personal development.<br />

The Management School continued to<br />

attract members from all brands, with 355 (194)<br />

employees attending in 2005. Rezidor SAS also<br />

extended its learning portfolio by introducing<br />

customised eLearning resources to support the<br />

face­to­face Management School forum.<br />

resPoNsiBLe BUsiNess PerformaNce<br />

The hotels within the group are becoming increasingly<br />

resource efficient.<br />

In total, 86 (80)% of the hotels responded to<br />

the 2005 annual RB Status Report, an Internet<br />

based questionnaire asking the hotels about<br />

their social and environmental performance.<br />

During the year, the hotels invested TEUR 2,832<br />

in environmentally related improvements, including<br />

energy efficiency and waste management.<br />

Over 60% of all hotels have now installed low<br />

energy light bulbs, room key cards, low energy<br />

mini bars and thermostats to control air conditioning.<br />

The saving resulting from these investments<br />

was TEUR 270.<br />

The impact of these investments is that the<br />

total energy consumption per square meter<br />

was reduced by 6% and the company’s direct<br />

carbon dioxide emissions were reduced 13%.<br />

The direct CO2 emissions amounted to 5,990<br />

(6,897) tons in 2005. The indicators for water<br />

consumption and unsorted waste generation<br />

remained more or less constant, 450 (451) litres<br />

per guest night and 1.86 (1.84) kg per<br />

guest night.<br />

eveNts occUrriNG after tHe<br />

BaLaNce sHeet date<br />

There are no significant events which have occurred<br />

after the Balance Sheet date.<br />

oUtLooK<br />

In the year 2006, Rezidor SAS intends to continue<br />

its expansion in a similar manner as in 2005.<br />

The strengthened relationship between Rezidor<br />

SAS and Carlson Hotels is expected to further<br />

enhance the company’s possibilities to grow and<br />

improve the financial situation of the company.<br />

While hotel performance across the Middle<br />

East and Asia promises to race ahead, trading<br />

across Europe is expected to remain steady throughout<br />

2006. As the hotel industry begins to<br />

consolidate and new brands enter the market,<br />

steady but sustainable growth in business performance<br />

is expected to help keep the industry<br />

moving in the right direction throughout 2006.<br />

Most markets throughout Europe have experienced<br />

year­on­year increases in RevPAR in<br />

2005, a growth which has primarily been generated<br />

through increase in occupancy levels with<br />

only modest increase in the Average Daily Rate<br />

(ADR). In 2006, the RevPAR growth is expected<br />

to be primarily driven by increase in rate as occupancy<br />

levels are at a high in some of the key<br />

markets.<br />

With the traditional feeder markets of the United<br />

States and Japan returning to Europe, and<br />

the strong influx of travellers from Eastern Europe,<br />

India and China, tourist arrival numbers<br />

are expected to reach pre­2001 levels in most<br />

European cities in 2006 and 2007.<br />

For the year 2006, revenue is expected to<br />

increase, mainly due to an increased number of<br />

hotels and continued improvement in market<br />

conditions.<br />

81


Group Highlights<br />

thousand eUr 2005 2004 2003 2002 2001<br />

Key fiGUres<br />

Operating revenue, TEUR 587,046 498,728 389,964 389,715 379,474<br />

EBIT, TEUR 34,987 13,722 –24,650 11,068 24,322<br />

Financial items, net, TEUR 487 –1,619 –3,078 –1,806 –2,365<br />

Net income, TEUR 26,448 9,562 –32,593 3,876 14,146<br />

EBITDA Margin % 8.3 5.5 –3.0 6.2 –<br />

EBITDA Growth % 179.4 234.2 –148 –17 –31<br />

Equity, TEUR 1) 158,520 128,991 66,526 99,867 104,120<br />

Balance sheet total, TEUR 364,433 384,492 291,611 279,309 289,887<br />

Dividends paid, TEUR 2) 0 4,173 3,438 13,799 16,474<br />

Total investments, TEUR 34,605 53,828 59,280 30,113 18,646<br />

Number of employees 3) 4,922 4,454 3,474 3,117 3,103<br />

oPeratioNaL Key fiGUres<br />

Groupwide revenue, TEUR 4) 1,478,000 1,247,000 1,127,000 1,109,000 1,090,000<br />

RevPAR, EUR 5) 67 61 59 69 70<br />

Occupancy % 6) 67,3 64,6 62,0 65,0 67,0<br />

Number of Hotels 7) 263 247 200 182 160<br />

Available Rooms per night (000) 44 39 33 29 –<br />

Rooms sold (000) 6) 6,836 5,964 5,121 4,646 4.964<br />

No of countries operating 49 47 42 40 38<br />

Unsorted waste (Tons) 12,326 10,505 10,002 – –<br />

Energy consumption per m2 (kWh) 260 277 276 289 292<br />

Water consumption (liter/guest night) 450 451 473 423 436<br />

Employee satisfaction 84.5 81.1 81.4 80.5 79.2<br />

Customer satisfaction 91.0 90.0 91.0 87.1 86.0<br />

Key ratios<br />

Profit Margin %, (GOP %) 8) 35 34 30 33 33<br />

Return on capital employed % 12.2 4.3 –14.6 8.4 11.7<br />

1) Including minority interest, following IFRS.<br />

2) Group Contribution in Norway in 2003, 2004 and 2005.<br />

3) Owned and leased properties.<br />

4) Revenue in leased, managed and franchised hotels.<br />

5) Revenue per available room (RevPAR), including leased and managed hotels.<br />

6) Includes owned, leased and Management hotels.<br />

7) Of which 217 are in operation in 2005.<br />

8) Gross Operating Profit (GOP), including leased and managed hotels.<br />

82<br />

Board of Directors’ Report<br />

PRO FORMA FOR 2005 AND 2004 – PRIOR yEARS ARE AlSO PREPARED IN ACCORDANCE WITH IFRS


Income Statement – Pro Forma<br />

FROM ACTUAl TO PRO FORMA, SEE NOTE 27<br />

thousand eUr Notes Pro forma 2005 Pro forma 2004<br />

Operating revenue 8,9 587,046 498,728<br />

Cost of goods sold –43,737 –41,255<br />

Personnel cost 10 –207,295 –182,340<br />

Other operating expenses –135,403 –113,336<br />

Gross operating income 200,611 161,797<br />

Rental expense, insurance of properties & property tax 11 –158,044 –137,677<br />

Share of income in associated companies 6,213 3,071<br />

operating income before depreciation 48,780 27,191<br />

Depreciation and amortization –20,469 –19,284<br />

Income from sale of shares and tangible fixed assets 6,676 5,815<br />

operating income before financial items 34,987 13,722<br />

Financial income 12 7,732 2,044<br />

Financial expenses 12 –7,245 –3,663<br />

operating income before tax 35,474 12,103<br />

Tax on ordinary result 13 –9,026 –2,541<br />

Net income after tax 26,448 9,562<br />

Minority interest<br />

Income Statement – Pro Forma<br />

Net income 26,448 9,562<br />

83


Balance Sheet – Pro Forma<br />

FROM ACTUAl TO PRO FORMA, SEE NOTE 27<br />

assets<br />

thousand eUr Notes Pro forma 2005 Pro forma 2004<br />

NON-CURRENT ASSETS<br />

intangible non-current assets<br />

Goodwill 14 12,597 12,729<br />

Other intangible assets 14 61,054 54,527<br />

tangible non- current assets<br />

84<br />

73,651 67,256<br />

land, buildings and fixed installations 14 21,695 77,878<br />

Machinery and equipment 14 48,894 52,216<br />

Construction in progress 14 8,314 4,439<br />

financial non-current assets<br />

78,903 134,533<br />

Share of equity in associated companies 15 5,766 11,335<br />

Other shares and participations 15 17,076 7,982<br />

Pension funds, net 19 14,472 11,003<br />

Deferred tax asset 13 13,084 11,535<br />

Other long-term receivables 17 15,612 14,287<br />

66,010 56,142<br />

total non-current assets 218,564 257,931<br />

CURRENT ASSETS<br />

inventory 5,195 4,533<br />

receivables<br />

Balance Sheet – Pro Forma<br />

Accounts receivable 16 48,312 35,321<br />

Other receivables 54,604 53,289<br />

102,916 88,610<br />

Bank deposits, cash in hand, etc. 18 37,758 33,418<br />

total current assets 145,869 126,561<br />

total assets 364,433 384,492


Balance Sheet – Pro Forma<br />

FROM ACTUAl TO PRO FORMA, SEE NOTE 27<br />

eQUity aNd LiaBiLities<br />

thousand eUr Notes Pro forma 2005 Pro forma 2004<br />

EQUITy<br />

Share capital 107 80,000<br />

Translation differences 19,393 19,312<br />

Reserves 143,545 61,514<br />

Retained earnings –31,187 –41,712<br />

Net profit for the year 26,448 9,562<br />

equity attributable to equity holders of the parent 158,306 128,676<br />

minority interest 214 215<br />

total equity 158,520 128,891<br />

lIABIlITIES<br />

Non-current provisions<br />

Pension commitments 19 1,034 2,640<br />

Deferred tax 13 14,303 9,143<br />

Non-current interest bearing liabilities<br />

15,337 11,783<br />

Other long-term liabilities 430 0<br />

current liabilities<br />

Balance Sheet – Pro Forma<br />

430 0<br />

liabilities to financial institutions 37,683 36,095<br />

Accounts payable 34,732 30,943<br />

Current tax 7,222 1,117<br />

Other current liabilities 20 110,509 175,663<br />

190,146 243,818<br />

total liabilities and provisions 205,913 255,601<br />

total equity and liabilities 364,433 384,492<br />

Mortgages and contingent liabilities 21, 24<br />

leasing commitments 22<br />

Management contract commitments 23<br />

Segment information 25<br />

85


Statement of Changes in Equity – Pro Forma<br />

FROM ACTUAl TO PRO FORMA, SEE NOTE 27<br />

eQUity<br />

thousand eUr<br />

86<br />

Statement of Changes in Equity – Pro Forma<br />

share<br />

capital<br />

translation<br />

differences<br />

reserves<br />

retained<br />

earnings<br />

equity attributable<br />

to equity holders<br />

of the parent<br />

minority<br />

interest<br />

equity as of 01.01.2004 77,200 21,342 59,978 –37,208 121,312 214 121,526<br />

Increase of Share Capital 2,800 2,800 2,800<br />

Net profit for the year 9,562 9,562 9,562<br />

Group contribution –4,173 –4,173 –4,173<br />

Tax reductions from group contribution 1,205 1,205 1,205<br />

Transfer 1,536 –1,536<br />

Change in translation difference –2,030 –2,030 1 –2,029<br />

equity as of 31.12.2004 80,000 19,312 61,514 –32,150 128,676 215 128,891<br />

equity as of 01.01.2005 80,000 19,312 61,514 –32,150 128,676 215 128,891<br />

Increase of Share Capital 3,000 3,000 3,000<br />

Net profit for the year 26,448 26,448 26,448<br />

Transfer –963 963 0 0<br />

Change in translation differences 81 81 81<br />

Creation of the Swedish Parent Company –82.893 82,993 100 100<br />

equity as of 31.12.2005 107 19,393 143,544 –4,739 158,305 215 158,520<br />

total<br />

equity


Cash Flow Statement – Pro Forma<br />

FROM ACTUAl TO PRO FORMA, SEE NOTE 27<br />

thousand eUr Notes Pro forma 2005 Pro forma 2004<br />

oPeratioNs<br />

Earnings Before Interest and Taxes (EBIT) 35,410 11,533<br />

Interest paid to external financial institutions –34 –268<br />

Depreciation and amortization 14 20,469 19,284<br />

Income from sale of shares and tangible fixed assets<br />

and disposals<br />

14, 15 –8,818 –5,815<br />

Write down/up of investments –6,660<br />

Change in tax position 917 –4,934<br />

Share of income in associated companies 15 –6,213 –3,071<br />

Dividend from associated companies 15 3,087 2,689<br />

funds provided by the year’s operations 38,158 19,418<br />

Change in:<br />

Inventories –662 –1,161<br />

Current receivables –1,990 –11,409<br />

Current liabilities 1,964 4,905<br />

change in working capital –688 –7,665<br />

cash flow from operating activities 37,470 11,753<br />

iNvestmeNts<br />

Shares and participations 15 –2,629 –1,071<br />

Interest received from external financial institutions 98 838<br />

Other intangible assets 14 –2,504<br />

Construction in progress 14 –13,806 –14,630<br />

Machinery and equipment 14 –15,723 –19,234<br />

land, Buildings and other fixed installations 14 –3,203 –19,964<br />

total investments –37,767 –54,061<br />

Sale of fixed assets and shares 85,042 17,641<br />

cash flow from investing activities 47,275 –36,420<br />

fiNaNciNG<br />

Net on external loans 373 –2,156<br />

long term interest bearing receivables –1,385 1,477<br />

long term interest bearing liabilities –1,592 –281<br />

Current interest bearing receivables –8,985 9,741<br />

Current interest bearing liabilities –65,902 39,718<br />

Other changes financial items –7,610 –5,422<br />

total external financing –85,101 43,077<br />

Increase share capital 3,107 2,800<br />

Group contribution, Norway –4,173<br />

cash flow from financing activities –81,994 41,704<br />

effects of exchange rate changes on cash<br />

and cash equivalents<br />

–72 –91<br />

change in liquid funds in the balance sheet 2,679 16,946<br />

Liquid funds at the beginning of the year –2,604 –19,622<br />

Liquid funds at year-end 18 75 –2,676<br />

liquid funds consist of:<br />

Cash Flow Statement – Pro Forma<br />

Bank deposits, cash in hand etc. 37,758 33,419<br />

liabilities to financial institutions –37,683 –36,095<br />

Liquid funds 75 –2,676<br />

87


Notes to the Pro Forma Group Accounts<br />

Note i GeNeraL iNformatioN:<br />

Rezidor SAS Hospitality Holdings AB is a limited company incorporated in<br />

Sweden. Its registered office and principal place of business are in Sweden<br />

(Stockholm). The principal activities of the Company and its subsidiaries are<br />

described in the board of directors’ report.<br />

Note 2 Basis of PreParatioN of Pro forma<br />

fiNaNciaL statemeNts:<br />

During the first quarter of 2005, the SAS Group concluded an agreement with<br />

the U.S.-based Carlson Hotels Worldwide. Under this agreement Carlson<br />

Hotels acquired 25% in Rezidor SAS in exchange for improved commercial<br />

terms in the parties’ Master Franchise Agreement. The agreement was completed<br />

end of June 2005.<br />

In order to present comparable figures, the financial statements are presented<br />

using a pro forma method as if this agreement with Carlson Hotels Worldwide<br />

took place the 1/1/2004 (instead of July 1st 2005) with all the consequences in<br />

the Income Statement regarding the reduction of fees paid to Carslon and its<br />

related tax effect (see note 27).<br />

In order to prepare the pro forma financial statements, we considered as starting<br />

points:<br />

For 2004, the actual financial statements of 2004 reported in last year annual<br />

report. For 2005, the actual financial statements of 2005 taking into consideration<br />

that the New Franchise Agreement took place as of its real date of completion<br />

which is 1st July 2005.<br />

Applying the pro forma method as if the New Franchise Agreement with Carlson<br />

took place as of 1st January 2004, the above mentioned fees would have decreased<br />

by an amount of 5,064 TEUR for 2005 and 9,097 TEUR for 2004 having<br />

both of them a direct impact on the pro forma cash flow statement.<br />

Moreover, 55,000 TEUR have been considered as other intangible assets in the<br />

Parent Company financial statements due to the excess price for the valuation<br />

considered for the whole Group.<br />

Therefore and still assuming that the New Agreement took place as of 1st<br />

January 2004, this amount of 55,000 have been depreciated over the length of<br />

this New Agreement (47 years) starting 1/1/2004. The related pro forma adjustments<br />

in the Income Statement are an increase of depreciation of 585 TEUR for<br />

2005 and 1,170 TEUR for 2004. Finally, the related tax effects (28%) of these<br />

adjustments have also been showed in the Income Statement as a pro forma<br />

net tax charge (–1,254 TEUR for 2005 and –2,220 for 2004). These related tax<br />

adjustments have been considered as cash outflows for 2004 and as a change<br />

in the tax liability for 2005.<br />

Note 3 adoPtioN of NeW aNd revised iNterNatioNaL<br />

fiNaNciaL rePortiNG staNdards<br />

In the current year, the Group has adopted all of the new and revised Standards<br />

and Interpretations issued by the International Accounting Standards Board<br />

(the IASB) and the International Financial Reporting Interpretations Committee<br />

(IFRIC) of the IASB that are relevant to its operations and effective for accounting<br />

periods beginning on 1 January 2005.<br />

The adoption of these new and revised Standards and Interpretations has<br />

resulted in changes to the Group’s accounting policies in the following area that<br />

have affected the amounts reported for the current or prior years:<br />

GOODWIll (IFRS 3)<br />

IFRS 3 should be applied for business combinations for which the agreement<br />

date is on or after 31March 2004.<br />

88<br />

After initial recognition, IFRS requires goodwill acquired in a business combination<br />

to be carried at cost less any accumulated impairment losses. Under IAS<br />

36 Impairment of Assets (as revised in 2004), impairment reviews are required<br />

annually, or more frequently if there are indications that goodwill might be impaired.<br />

IFRS 3 prohibits the amortization of goodwill. Previously, under IAS 22,<br />

the Group carried goodwill in its balance sheet at cost less accumulated amortization<br />

and accumulated impairment losses. Amortization was charged over<br />

the estimated useful life of the goodwill, subject to the rebuttable presumption<br />

that the maximum useful life of goodwill was 20 years. In accordance with the<br />

transitional rules of IFRS 3, the Group has applied the revised accounting policy<br />

for goodwill prospectively from the beginning of its first annual period beginning<br />

on or after 31 March 2004, i.e. 1 January 2005 to goodwill acquired in business<br />

combinations for which the agreement date was before 31 March 2004.<br />

Therefore, from 1 January 2005, the Group has discontinued amortizing such<br />

goodwill and has tested the goodwill for impairment in accordance with IAS<br />

36. Because the revised accounting policy has been applied prospectively, the<br />

change has had no impact on amounts reported for 2004 and prior periods.<br />

Note 4 accoUNtiNG PoLicies<br />

The financial statements before pro forma adjustments have been prepared in<br />

accordance with International Financial Reporting Standards.<br />

IFRS are implemented in order for the annual report also to comply with the<br />

requirements of the accounting standards approved by the European Union.<br />

REPORTING CURRENCy<br />

As EUR is the functional currency for the Group, the financial statements are<br />

presented with EUR as the reporting currency.<br />

GENERAl PROvISION ON RECOGNITION AND MEASUREMENT<br />

Assets are recognised in the balance sheet if it is likely that future economic<br />

benefits will flow to the Group as a result of past events and the value of the<br />

assets can be measured reliably.<br />

Liabilities are recognised in the balance sheet if the Group has a legal or actual<br />

obligation as a result of a past event, and it is likely that future economic benefits<br />

will flow out of the Group, and the value of the liabilities can be measured reliably.<br />

In the initial recognition assets and liabilities are measured at cost. Measurement<br />

after the initial recognition is effected as described below for each item.<br />

In connection with recognition and measurement, all affairs and conditions are<br />

taken into consideration that arise before the time at which the Annual Report<br />

is prepared and that confirm or invalidate affairs and conditions existing on the<br />

balance sheet date.<br />

Income is recognised in the income statement as and when earned, whereas<br />

costs are recognised at the amounts attributable to the financial period under<br />

review. Revaluations of financial assets and liabilities are included in the income<br />

statement as financial income or financial expenses.<br />

CONSOlIDATED FINANCIAl STATEMENTS<br />

The consolidated financial statements include Rezidor SAS Hospitality Holdings<br />

AB (Parent Company) and the group enterprises (subsidiaries) that are controlled<br />

by the Parent Company, see group chart in note 7. Control is achieved by<br />

the Parent Company, either directly or indirectly, holding more than (50%) of<br />

the voting rights or in any other way possibly or actually exercising controlling<br />

influence. Enterprises in which the Group, directly or indirectly, holds (between<br />

20% and 50%) of the voting rights and exercises significant, but not controlling<br />

influence are regarded as associates.<br />

BASIS OF CONSOlIDATION<br />

The consolidated financial statements incorporate the financial statements of<br />

the Company and entities (including special purpose entities) controlled by the<br />

Company (its subsidiaries). Control is achieved where the Company has the<br />

power to govern the financial and operating policies of an entity so as to obtain<br />

benefits from its activities.


The consolidated financial statements are prepared on the basis of the financial<br />

statements of Rezidor SAS Hospitality Holdings AB and its subsidiaries. The<br />

financial statements used for consolidation have been prepared applying the<br />

Group’s accounting policies.<br />

The results of subsidiaries acquired or disposed of during the year are included<br />

in the consolidated income statement from the effective date of acquisition or<br />

up to the effective date of disposal, as appropriate.<br />

Where necessary, adjustments are made to the financial statements of subsidiaries<br />

to bring their accounting policies into line those by other members of the<br />

Group.<br />

All intra-group transactions, balances, income and expenses are eliminated on<br />

consolidation.<br />

Minority interests in the net assets of consolidated subsidiaries are identified<br />

separately from the Group’s equity therein. Minority interests consist of the<br />

amount of those interests at the date of the original business combination<br />

and the minority’s share of changes in equity since the date of the combination.<br />

Losses applicable to the minority in excess of the minority’s interest in<br />

the subsidiary’s equity are allocated against the interest of the Group except<br />

to the extent that the minority has a binding obligation and is able to make an<br />

additional investment to cover the losses.<br />

BUSINESS COMBINATIONS<br />

For intra-group acquisitions, any difference between the acquisition costs and<br />

the equity of the acquired companies are adjusted against equity according to<br />

the pooling of interest method.<br />

All assets and liabilities assumed in the business combination are recorded in<br />

the acquirer’s group financial statements at their book value immediately before<br />

the acquisition, without any adjustments to fair value. Comparative figures are<br />

presented as if the business combination had occurred at the first day presented<br />

in the group financial statement – even if they relate to a period before<br />

the actual incorporation of the new parent company.<br />

The acquisition of subsidiaries is accounted for using the purchase method.<br />

The cost of the acquisition is measured at the aggregate of the fair values, at<br />

the date of exchange, of assets given, liabilities incurred or assumed , and<br />

equity instruments issued by the Group in exchange for control of the acquiree,<br />

plus any costs directly attributable to the business combination. The acquiree’s<br />

identifiable assets, liabilities and contingent liabilities that meet the conditions<br />

for recognition under IFRS 3 are recognised at their fair values at the acquisition<br />

date, except for non-current assets (or disposal groups) that are classified as<br />

held for sale in accordance with IFRS 5 Non-Current Assets Held for Sale and<br />

Discontinued Operations, which are recognised and measured at fair value less<br />

costs to sell.<br />

Notes<br />

Goodwill arising on acquisition is recognised as an asset and initially measured<br />

at cost, being the excess of the cost of the business combination over the<br />

Group’s interest in net fair value of the identifiable assets, liabilities and contingent<br />

liabilities recognised. If, after reassessment, the Group’s interest in the net<br />

fair value of the acquiree’s identifiable assets, liabilities and contingent liabilities<br />

exceeds the cost of the business combination, the excess is recognised immediately<br />

in profit or loss. The interest of minority shareholders in the acquiree is<br />

initially measured at the minority’s proportion of the net fair value of the assets,<br />

liabilities and contingent liabilities recognized.<br />

PROFITS OR lOSSES FROM DIvESTMENT OF SHARES<br />

Profits or losses from divestment of subsidiaries and associates are calculated<br />

as the difference between the selling price and the carrying amount of the net<br />

assets at the time of divestment, inclusive of non-amortised goodwill and estimated<br />

divestment expenses. Profits and losses are recognised in the income<br />

statement under ”Income from sale of shares and tangible fixed assets”.<br />

TRANSlATION OF ACCOUNTS IN FOREIGN CURRENCy<br />

Foreign currency transactions are at the initial recognition translated into the<br />

reporting currency using average monthly rates, which essentially reflect the<br />

rate of exchange at the date of transaction. Receivables, liabilities and other<br />

monetary items denominated in foreign currencies that have not been settled<br />

at the balance sheet date are translated using the rate of exchange at the balance<br />

sheet date. Exchange differences that arise between the rate at the date<br />

of transaction and the one in effect at the date of payment, or the rate at the<br />

balance sheet date, are recognised in the income statement as financial items.<br />

Fixed assets purchased in foreign currencies are translated using historical<br />

exchange rates.<br />

All foreign subsidiaries and associates are considered independent entities.<br />

In recognising these entities the income statements are translated into the<br />

reporting currency at average monthly rates, which essentially reflect the rate of<br />

exchange at the date of transaction. Balance sheet items are translated using<br />

the exchange rates at the balance sheet date. Goodwill is considered to belong<br />

to the independent foreign entity, and it is translated using the exchange rate<br />

at the balance sheet date. Exchange differences arising on the translation of<br />

foreign entities’ equity at the beginning of the period using the exchange rates<br />

at the balance sheet date as well as those arising on the translation of income<br />

statements from using average rates to using the exchange rates at the balance<br />

sheet date are taken directly to shareholders’ equity.<br />

Exchange adjustments of long-term intercompany accounts with independent<br />

foreign subsidiaries, which in substance forms part of the aggregate investment<br />

in the relevant subsidiary, are recorded directly in shareholders’ equity.<br />

ExCHANGE RATES<br />

year-end rate average rate<br />

one eur equals: currency 2005 2004 2005 2004<br />

Denmark DKK 7.46 7.43 7.45 7.44<br />

Sweden SEK 9.43 9.01 9.28 9.13<br />

Norway NOK 8.02 8.28 8.01 8.37<br />

UK GBP 0.69 0.71 0.68 0.68<br />

89


iNcome statemeNt<br />

REvENUE<br />

Operating revenue consists mainly of fees from the hotel activities, including<br />

management and franchise fees, and sales done in owned and leased hotels.<br />

Fee revenue is included in the income statement for the period it relates to,<br />

while revenue from sales in the hotels are included in the income statement<br />

when the services have been rendered.<br />

Revenue is measured at the fair value of the consideration received or receivable<br />

and represents amounts receivable for goods and services provided in the<br />

normal course of business, net of discounts and sales related taxes.<br />

Interest income is accrued on a time basis, by reference to the principal outstanding<br />

and at the effective interest rate applicable.<br />

Dividend income from investments is recognised when the shareholders rights<br />

to receive payment have been established.<br />

COST OF GOODS SOlD<br />

Cost of goods sold relates mainly to cost of goods in restaurants (Food &<br />

Beverage) incurred to generate revenue.<br />

lEASING<br />

As a lessee, Rezidor SAS has entered into operating lease contracts. The lease<br />

cost for operating lease contracts is recognised on a straight-line basis unless<br />

another systematic basis is a better representative of the time pattern of the<br />

benefits to the group.<br />

PERSONNEl COST<br />

Personnel costs comprise salaries and wages as well as social security costs,<br />

pension contributions, etc. for the companies staff.<br />

OTHER OPERATING ExPENSES<br />

Other operating expenses include expenses related to operating the hotels<br />

such as heat, light, power, IT and telecommunication, as well as expenses<br />

related to sale, marketing and administration such as fee expenses and commissions.<br />

FINANCIAl INCOME AND ExPENSES<br />

These items include interest income and expenses, realised and unrealised exchange<br />

gains and losses on securities and shares, debts and foreign currency<br />

transactions, value adjustments of financial assets, addition or deduction of<br />

amortisation relating to mortgage debt, as well as cash discounts etc.<br />

TAxATION<br />

Income tax expense represents the sum of the tax currently payable and<br />

deferred tax.<br />

The tax payable is based on taxable profit for the year. Taxable profit differs<br />

from profit as reported in the income statement because it excludes items of<br />

income or expense that are taxable or deductible in other years and it further<br />

excludes items that are never taxable or deductible. The Group’s liability for<br />

current tax is calculated using tax rates that have been enacted or substantively<br />

enacted by the balance sheet date.<br />

Deferred tax is recognized on difference between the carrying amount of assets<br />

and liabilities in the financial statements and the corresponding tax bases used<br />

in the computation of taxable profit, and is accounted for using the balance<br />

sheet liability method. Deferred tax liabilities are generally recognized for all taxable<br />

temporary differences and deferred tax assets are recognized to the extent<br />

that is probable that taxable profits will be available against which deductible<br />

temporary differences can be utilized. Such assets and liabilities are not<br />

recognized if the temporary difference arises from goodwill or from the initial<br />

recognition (other than in a business combination) of other assets and liabilities<br />

in a transaction that affects neither the taxable profit nor the accounting profit.<br />

90<br />

Notes<br />

Deferred tax liabilities are recognized for taxable temporary differences arising<br />

on investments in subsidiaries and associates, and interest in joint ventures,<br />

except where the Group is able to control the reversal of the temporary difference<br />

and it is probable that the temporary difference will not reverse in the<br />

foreseeable future.<br />

The carrying amount of deferred tax assets is reviewed at each balance sheet<br />

date and reduced to the extent that it is no longer probable that sufficient taxable<br />

profits will be available to allow all or part of the assets to be recovered.<br />

Deferred tax is calculated at the tax rates that are expected to apply in the<br />

period when the liability is settled or the asset realized. Deferred tax is charged<br />

or credited to profit or loss, except when it relates to items charged or credited<br />

directly to equity, in which case the deferred tax is also dealt within equity.<br />

Deferred tax assets and liabilities are offset when there is a legally enforceable<br />

right to set off current tax assets against current liabilities and when they relate<br />

to income taxes levied by the same taxation authority and the Groups intends<br />

to settle its current tax assets and liabilities on a net basis.<br />

A policy has been adopted for writing down deferred tax assets relating to tax<br />

losses carried forward based on the expected utilization periods for the losses<br />

in accordance with forecasted, future results. Losses carried forward that are<br />

expected to be utilized within the 1 to 5 years are valued at 75%, 6 to 10 years<br />

at 50%, 11 to 15 years at 25% and after 15 years at zero.<br />

BaLaNce sHeet<br />

GOODWIll<br />

Goodwill arising on the acquisition of a subsidiary or a jointly controlled entity<br />

represents the excess of the cost of the acquisition over the Group’s interest<br />

in the net fair value of the identifiable assets, liabilities and contingent liabilities<br />

of the subsidiary or jointly controlled entity recognized at the date of acquisition.<br />

Goodwill is initially recognized as an asset at cost and is subsequently<br />

measured at cost less any accumulated impairment losses.<br />

For the purpose of impairment testing, goodwill is allocated to each of the<br />

Group’s cash-generating units expected to benefit from the synergies of the<br />

combination. Cash-generating units to which goodwill has been allocated are<br />

tested for impairment annually or more frequently when there is an indication<br />

that the unit may be impaired. If the recoverable amount of the cash-generating<br />

unit is less than the carrying amount of the unit, the impairment loss is allocated<br />

first to reduce the carrying amount of any goodwill allocated to the unit<br />

and then to the other assets of the unit pro-rate on the basis of the carrying<br />

amount of each asset in the unit. An impairment loss recognized for goodwill is<br />

not reversed in a subsequent period.<br />

On disposal of a subsidiary or a jointly controlled entity, the attributable amount<br />

of goodwill is included in the determination of the profit or loss on disposal.<br />

OTHER INTANGIBlE ASSETS<br />

Acquired intangible assets in the form of rights are measured at cost less<br />

accumulated amortisation. These rights are amortised over the term of the<br />

agreement.<br />

Intangible assets are written down to the lower of recoverable amount and<br />

carrying amount.<br />

PROPERTy, PlANT AND EQUIPMENT<br />

Land, buildings, and fixed installations as well as machinery and equipment are<br />

measured at cost less accumulated depreciation and write-downs. No depreciation<br />

is effected for land.<br />

Cost includes the acquisition price, costs directly related to the acquisition, and<br />

expenses of making ready the asset until the time when it is ready to be put<br />

into operation.


Interest and other finance costs relating to tangible assets during the manufacturing<br />

period are recognised in the income statement, except for interest and<br />

other finance cost related to construction of new hotel buildings, where these<br />

costs are capitalised and depreciated.<br />

The basis of depreciation is cost less estimated residual value after ended<br />

useful life. Depreciation is provided straight-line with the following percentages<br />

based on an assessment of the assets’ estimated useful lives:<br />

Buildings 2,5 %<br />

Fixed installations and technical improvements 10,0 %<br />

Guest room furniture, fixture and equipment 15,0 %<br />

Other FF&E and machinery 20,0 %<br />

Tangible assets are written down to the lower of recoverable amount and<br />

carrying amount.<br />

Profits and losses from the sale of tangible assets are calculated as the difference<br />

between the selling price less selling expenses and the carrying amount<br />

at the time of sale. Profits or losses are recognised in the income statement<br />

together with depreciation and write-downs.<br />

INvESTMENTS IN ASSOCIATES AND INTEREST IN jOINT vENTURES<br />

An associate is an entity over which the Group has significant influence and<br />

that is neither a subsidiary nor an interest in a joint venture. Significant influence<br />

is the power to participate in the financial and operating policy decisions<br />

of the investee but is not control or joint control over those policies.<br />

A joint venture is a contractual arrangement whereby the Group and other parties<br />

undertake an economic activity that is subject to joint control, that is when<br />

the strategic financial and operating policy decisions relating to the activities<br />

requires the unanimous consent of the parties sharing control.<br />

The results, assets and liabilities of associates and joint ventures are incorporated<br />

in these financial statements using the equity method of accounting,<br />

except when the investment is classified as held for sale, in which case it is<br />

accounted for under IFRS 5 Non-Current Assets Held for Sale and Discontinued<br />

Operations. Under the equity method, investments in associates and joint<br />

ventures are carried in the consolidated balance sheet at cost as adjusted for<br />

post-acquisition changes in the Group’s share of the net assets of the associate,<br />

less any impairment in the value of individual investments. Losses of an<br />

associate in excess of the Groups interest in that associate (which includes any<br />

long-term interests that, in substance, form part of the Group’s net investment<br />

in the associate) are not recognized.<br />

Any goodwill arising on the acquisition of the Group’s interest in a jointly controlled<br />

entity is accounted for in accordance with the Group’s accounting policy<br />

for goodwill arising on the acquisition of a subsidiary (see below).<br />

OTHER SHARES AND PARTICIPATIONS<br />

Other shares and participations are measured at fair value at the balance sheet date.<br />

INvENTORIES<br />

Inventories are measured at the lower of cost (using the FIFO principle) and<br />

net realisable value. Cost of goods for resale, raw materials and consumables<br />

consist of purchase price plus handling cost.<br />

RECEIvABlES<br />

Receivables are measured at amortised cost, usually equalling nominal value,<br />

less provisions for bad debts.<br />

SHAREHOlDERS’ EQUITy<br />

Dividends are recognised as a liability at the time of resolution to this effect at<br />

the general meeting. The recommended dividends for the financial period are<br />

disclosed under a separate caption under “Shareholders’ equity”.<br />

PROvISIONS<br />

Provisions for obligations related to lease contracts and management contracts<br />

Notes<br />

are made if a contract is considered onerous. Other provisions are recognised<br />

and measured as the best estimate of the expenses required for settling the<br />

liabilities at the balance sheet date. Provisions that are estimated to mature<br />

in more than one year after the balance sheet date are measured at their<br />

discounted value.<br />

MORTGAGE DEBT<br />

Mortgage debt is at the time of borrowing recognised at cost, equalling the<br />

proceeds received less transaction costs incurred, and it is subsequently measured<br />

at amortised cost, which is equal to the capitalised value generating from<br />

applying the effective-interest method.<br />

OTHER FINANCIAl lIABIlITIES<br />

Other financial liabilities are recognised at amortised cost, usually equalling<br />

nominal value.<br />

RETIREMENT BENEFIT OBlIGATIONS<br />

Several companies within the Group have established pension plans for its<br />

employees. These pension commitments are mainly secured through various<br />

pension plans. These vary considerably due to different legislation and agreements<br />

on occupational pension systems in the individual countries.<br />

For pension plans where the employer has accepted responsibility for defined<br />

contribution solutions, the obligation to employees ceases when contractual<br />

premiums have been paid. For other pensions plans where defined benefit pensions<br />

have been agreed, the commitments do not cease until the contractual<br />

pensions have been paid. The Group calculates its pension commitments for<br />

the defined benefit pension plans. Calculations of commitments are based on<br />

estimated future final salary. An estimate of funded assets is made at the same<br />

time.<br />

Pension costs for the year comprise the present value of pension earnings for<br />

the year, plus interest on the obligation at the beginning of the year, less return<br />

on funded assets. Amortization of deviations from estimates and plan amendments<br />

is added to this total for certain pension plans. Plan amendments and<br />

deviations between anticipated and actual results for estimated pension commitments<br />

and funded assets are amortized over the average remaining working<br />

lives of the employees participating in the pension plan.<br />

Cumulative actuarial deviations from estimates of up to 10% of the greater of<br />

pension obligations and pension assets are included in the so-called corridor<br />

and are not amortized. When the cumulated actuarial deviations from estimates<br />

exceeds this 10% limit, the excess amount is amortized over a 15-year period,<br />

which corresponds to the average remaining employment period.<br />

FINANCIAl RISK MANAGEMENT<br />

Rezidor SAS is exposed to interest rate- currency- credit- and liquidity risks.<br />

According to the policy, Rezidor SAS should not use derivative financial instruments<br />

to hedge the financial risks. As a result of Rezidor SAS’ strategy not to<br />

own real estate, the risks from financing activities are limited.<br />

INTEREST RATE RISK<br />

Rezidor SAS’ main financing risk is related to the ability to control and meet its<br />

off-balance sheet commitments under fixed leases and management contracts<br />

with guarantees. These commitments are normally limited to an agreed maximum<br />

financial exposure for Rezidor SAS for the entire term of the contracts<br />

(cap). Such cap usually amounts to the equivalent of 2–3 years fixed lease or<br />

guaranteed result. If the caps are utilised, the contracts will continue without<br />

further commitments of guaranteed cash flows to the property owners. In order<br />

to manage and control the off balance sheet commitments, a financial policy<br />

was implemented some years ago.<br />

All liabilities to financial institutions are variable rate loans.<br />

CURRENCy RISK<br />

Exposure to foreign currency fluctuations is mainly related to the conversion of<br />

the accounting for foreign entities into Euro. Activities in foreign entities, which<br />

includes owned and leased hotels, are typically carried out in local currency.<br />

91


Furthermore, there is an exposure to foreign currency fluctuation in the Danish<br />

entities related to management and franchise fees, which are typically invoiced<br />

in foreign currency.<br />

CREDIT RISKS<br />

Credit risks related to financial assets equal the values included in the balance<br />

sheet. In some cases Rezidor SAS has granted loans to hotel owners in early<br />

stages of new projects. Appropriate interest rates, repayment schedules and<br />

security arrangements have been agreed upon. As of 31st December 2005,<br />

there were no concentrations of credit risks.<br />

lIQUIDITy RISKS<br />

It is the policy of Rezidor SAS that the raising of capital and placement of<br />

excess liquidity is managed centrally. Furthermore the Group has objectives for<br />

liquidity reserves, such as excess cash and irrevocable credit facilities, that the<br />

Group at any time should have available.<br />

FAIR vAlUE<br />

The fair value of Rezidor SAS financial assets and financial liabilities correspond<br />

to their book values.<br />

THE CASH FlOW STATEMENT<br />

The cash flow statement is presented using the indirect method. It shows cash<br />

flows from operating activities, investing activities and financing activities as<br />

well as the cash and cash equivalents at the beginning and the end of the<br />

financial period.<br />

Cash flows from the acquisition and divestment of enterprises are shown separately<br />

under “Cash flow from investing activities”. Cash flows from acquired<br />

enterprises are recognised in the cash flow statement from the time of their<br />

acquisition, and cash flows from divested enterprises are recognised up to the<br />

time of sale.<br />

“Cash flow from operating activities” is calculated as operating income before<br />

tax adjusted for non-cash operating items, increase or decrease in the working<br />

capital and change in tax position.<br />

“Cash flow from investing activities” includes payments in connection with the<br />

acquisition and divestment of enterprises and activities as well as the purchase<br />

and sale of intangible and tangible assets as well as investments.<br />

“Cash flow from financing activities” includes changes in the size or composition<br />

of the Group’s issued capital and related costs as well as the raising of loans,<br />

instalments on interest-bearing debt, and payment of dividends.<br />

“Liquid funds” includes bank deposits, cash in hand and liabilities to financial<br />

institutions.<br />

Cash flows denominated in foreign currencies, including cash flows in foreign<br />

subsidiaries, are translated at average monthly rates, which essentially reflect<br />

the rates at the date of payment. Cash at year end is translated at the rates at<br />

the balance sheet date.<br />

DEFINITION OF RATIOS<br />

Profit margin % = Profit margin x 100<br />

Revenue<br />

Return on capital = Operating income plus financial income x 100<br />

employed Balance sheet total less non–interest bearing debt<br />

92<br />

Notes<br />

Note 5 criticaL JUdGemeNts iN aPPLyiNG tHe eNtity’s<br />

accoUNtiNG PoLicies<br />

In the process of applying the entity’s accounting policies, which are described<br />

here above in note 4, management has made following judgments that have the<br />

most significant effect on the amounts recognized in the financial statements.<br />

FOR BUSINESS COMBINATION :<br />

IFRS 3 has been adopted for business combinations for which the agreement<br />

date is or after 31 March 2004.<br />

Therefore the Group has applied the revised accounting policy for goodwill<br />

prospectively from the beginning of its first annual period beginning on or after<br />

31 March 2004. Nevertheless, the Group had no acquisitions during 2004<br />

accounting period. The Group carried goodwill in its balance sheet at cost less<br />

accumulated depreciation and accumulated impairment losses. Following IFRS<br />

3, Goodwill is not subject to depreciation but to impairment testing (see here<br />

below in note 6)<br />

As accounting election, the Group used the books values instead of the fair<br />

values when the costs of the business combination were allocated.<br />

FOR AMORTIzING THE INTANGIBlE ASSETS:<br />

Following the New Franchise Agreement, the brands of the Group have been<br />

valued and thus classified as intangible asset. This intangible asset has been<br />

depreciated on a linear basis throughout its useful life which is the lifetime of<br />

the New Franchise Agreement.<br />

Note 6 Key soUrces of estimatioN UNcertaiNty<br />

The key assumptions concerning the future, and other key sources of estimation<br />

uncertainty at the balance sheet date, that could have a significant risk of<br />

causing a material adjustment to the carrying amounts of assets and liabilities<br />

within the next financial year are discussed here below.<br />

FOR GENERAl IMPAIRMENT TESTING:<br />

At least once a year, tests are performed to look for the existence of impairment.<br />

At each year end (closing date), a review is conducted to look for any<br />

indication that the company’s tangible, intangible assets and contracts are impaired<br />

and if this is the case, an assessment is done of the recoverable amount<br />

of the individual assets and contracts (or the cash-generating unit to which they<br />

belong) to determine whether impairment exists. The method used for testing is<br />

the net present value (NPV) technique using the internal discount rate (WACC:<br />

see table hereunder) which is recalculated regularly and per region. The cash<br />

flows discounted are based on long range plans. If the net present value of<br />

these long range plans shows a negative NPV, then impairment is considered<br />

on the related tangible and intangible assets or contracts.<br />

FOR IMPAIRMENT ON GOODWIll:<br />

The Group tests goodwill annually for impairment, or more frequently if there<br />

are indications that goodwill might be impaired. The recoverable amounts are<br />

determined from value in use calculations. The key assumptions for the value<br />

in use calculations are those regarding the discount rates, growth rates and<br />

expected changes to selling prices and direct costs during the period. Management<br />

estimates discount rates using the WACC that reflect current market<br />

assessments for the time value of money and the risks specific to the related<br />

entity. The growth rates are based on internal and industry growth forecasts.<br />

Changes in selling prices and direct costs are based on past practices and<br />

expectations of future changes in the market. The Group prepares cash flow<br />

forecasts derived from the most recent financial budgets approved by management<br />

over the length of the lease contracts. The rate of growth utilized does not<br />

exceed the average long-term growth rate for the relevant markets. The rates<br />

used to discount forecasted cash flows is described in the table here below.<br />

FOR IMPAIRMENT ON MANAGEMENT CONTRACTS AND lEASE<br />

AGREEMENTS<br />

The same method of impairment is applied to test if management contracts or<br />

lease agreements are onerous and should then be impaired.


DISCOUNT RATES USED<br />

(WEIGHTED AvERAGE COST OF CAPITAl: WACC)<br />

region Wacc %<br />

Europe 8.51<br />

Denmark 8.49<br />

Norway 8.89<br />

Russia 12.45<br />

South Africa 12.25<br />

Sweden 8.54<br />

Switzerland 6.87<br />

UK 9.43<br />

US 9.80<br />

Africa 19.00<br />

Note 7 GroUP comPaNies aNd LeGaL strUctUre<br />

REzIDOR SAS HOSPITAlITy HOlDINGS AB HAS THE FOllOWING SUBSIDIARIES:<br />

Bahrain registered in ownership % share capital<br />

Rezidor SAS Hotels & Resorts, Mdl East W.l.l Manama Town 51 MUSD 1.0<br />

Belgium<br />

SAS Hotel Personnel S.A. Brussels 100 MEUR 0.1<br />

Rezidor SAS Hospitality S.A. Brussels 100 MEUR 0.1<br />

SAS Hotel Brussels leopold SA Brussels 100 MEUR 0.1<br />

GH Holding SA Brussels 100 MEUR 0.1<br />

SAS Hotel Brussels S.A. Brussels 100 MEUR 10.3<br />

Rezidor SAS Park Belgium Nv/SA Brussels 100 MEUR 0.1<br />

cyprus<br />

Doriscus Enterprise limited limassol 16 MEUR 23.7<br />

china<br />

SAS Royal Hotel, Beijing, Co., ltd Beijing 50 MUSD 9.0<br />

denmark<br />

Notes<br />

SAS Hotels A/S Danmark Copenhagen 100 MDKK 210.0<br />

SAS Falconer Center A/S Frederiksberg 100 MDKK 1.2<br />

SAS International Hotels Management A/S Copenhagen 100 MDKK 2.0<br />

SIHSKA A/S Copenhagen 100 MDKK 3.0<br />

SAS Scandinavia Hotel Aarhus A/S Aarhus 100 MDKK 0.5<br />

SAS International Hotels Selection A/S Copenhagen 100 MDKK 5.0<br />

SAS Riga Hotel A/S Copenhagen 100 MDKK 0.5<br />

Hotel Development South Africa A/S Copenhagen 100 MDKK 1.0<br />

SAS Hotel Kiev A/S Copenhagen 100 MDKK 1.0<br />

SAS Hotel Investment Egypt A/S Copenhagen 100 MDKK 1.0<br />

SAS Hotel Investment France A/S Copenhagen 100 MDKK 1.0<br />

Hotel Investment Turkey A/S Copenhagen 51 MDKK 1.0<br />

Nordrus joint venture A/S Copenhagen 100 MDKK 0.5<br />

SAS Hotel Investment A/S Copenhagen 100 MDKK 1.0<br />

Hotel Invest UK A/S Copenhagen 100 MDKK 5.0<br />

Rezidor SAS Country A/S Copenhagen 100 MDKK 1.5<br />

Rezidor SAS Park A/S Copenhagen 100 MDKK 1.0<br />

Rezidor SAS Regent A/S Copenhagen 100 MDKK 2.0<br />

Rezidor SAS lifestyle A/S Copenhagen 100 MDKK 1.0<br />

Rezidor SAS loyalty Management A/S Copenhagen 100 MDKK 1.0<br />

Rezidor SAS Cornerstone A/S Copenhagen 100 MDKK 2.4<br />

Rezidor SAS Management & Development A/S Copenhagen 100 MDKK 0.5<br />

93


Rezidor SAS Hospitality A/S Copenhagen 100 MDKK 83.0<br />

Casino Denmark A/S Copenhagen 50 MDKK 1.0<br />

Casino Copenhagen A/S Copenhagen 50 MDKK 0.0<br />

Nordrus Hotels Holdings A/S Copenhagen 26.08 MDKK 1.2<br />

Africa joint venture Holding A/S Copenhagen 100 MDKK 0.5<br />

egypt<br />

Al Quseir Hotell Company S.A.E Al Quseir City 20 MEGP 30<br />

estonia<br />

RDS Hotelli AS Tallin 14.10 MEEK 4.1<br />

Astlanda Hotelli AS Tallin 100 MEEK 0.4<br />

france registered in ownership % share capital<br />

Rezidor SAS Resort France Nice 100 MEUR 0.0<br />

Rezidor SAS Hospitality France S.A.S. Paris 100 MEUR 2.4<br />

SAS Hotels France S.A.S. Paris 100 MEUR 2.5<br />

Royal Scandinavia Hotel Bordeaux S.A.S. Paris 100 MEUR 0.0<br />

Royal Scandinavia Hotel Nice S.A.S. Nice 100 MEUR 2.4<br />

Royal Scandinavia Hotel Marseille S.A.S. Paris 100 MEUR 0.0<br />

Rezidor SAS Park France S.A.S. Paris 100 MEUR 0.0<br />

Rezidor SAS lyon S.A.S. lyon 100 MEUR 0.0<br />

Rezidor SAS Aix les Bains S.A.S. Aix les Bains 100 MEUR 0.0<br />

Rezidor Park Nancy S.A.S. Nancy 100 MEUR 0.0<br />

Rezidor Park Mâcon S.A.S. Mâcon 100 MEUR 0.0<br />

Rezidor Park lyon–Ouest S.A.S. la Tour de Salvagny 100 MEUR 0.0<br />

Rezidor Park Arcachon S.A.S. Arcachon 100 MEUR 0.0<br />

Rezidor Park Orange S.A.S. Orange 100 MEUR 0.0<br />

Rezidor les loges S.A.S. Aix les Bains 100 MEUR 0.0<br />

Germany<br />

zweite Rezidor SAS Regent Berlin GmbH Munich 100 MEUR 0.0<br />

SAS Hotels Deutschland GmbH Hamburg 100 MEUR 0.2<br />

SAS Hotels Management GmbH Hamburg 100 MEUR 0.0<br />

Marliane Betriebs GmbH Hamburg 100 MEUR 0.0<br />

SAS Hotel Dresden GmbH Hamburg 100 MEUR 0.0<br />

SAS Hotel Rügen GmbH Hamburg 100 MEUR 0.0<br />

SAS Hotel Investitions GmbH Hamburg 100 MEUR 0.0<br />

SAS Hotel Hannover GmbH Hamburg 100 MEUR 0.0<br />

SAS Hotel Köln GmbH Hamburg 100 MEUR 0.0<br />

SAS Hotel Wiesbaden GmbH Hamburg 100 MEUR 0.0<br />

SAS Hotel Berlin GmbH Hamburg 100 MEUR 0.0<br />

Rezidor SAS Regent Berlin GmbH Hamburg 100 MEUR 0.0<br />

SAS Hotel Karlsruhe GmbH Hamburg 100 MEUR 0.0<br />

SAS Hotel Frankfurt GmbH Hamburg 100 MEUR 0.0<br />

Country Inns and Suites FRG Hotel Management GmbH Munich 100 MEUR 0.8<br />

Country Inn München Frankfurter Ring GmbH Munich 100 MEUR 0.0<br />

Country Inn München Ost GmbH Munich 100 MEUR 0.0<br />

Rezidor SAS lifestyle Hotels Deutschland GmbH I. G. Munich 100 MEUR 0.0<br />

Rezidor SAS Park Deutschland GmbH Munich 100 MEUR 0.0<br />

94<br />

Notes


Netherlands<br />

SAS Hotel Amsterdam B.v. Amsterdam 100 MEUR 0.0<br />

Norway<br />

Rezidor SAS Hospitality Norway AS Oslo 100 MNOK 102.0<br />

SAS Royal Hotel AS Oslo 100 MNOK 11.3<br />

SAS Hotel Norge AS Bergen 100 MNOK 0.5<br />

SAS Globetrotter Hotel AS Stavanger 100 MNOK 0.5<br />

SAS Atlantic Hotel AS Stavanger 100 MNOK 0.5<br />

SAS Hotels Service Centre AS Oslo 100 MNOK 0.1<br />

Rezidor SAS Park Norway AS Oslo 100 MNOK 0.1<br />

russian federation<br />

zAO Hotel Corporation St. Petersburg 36.37 MRUR 40.9<br />

south africa<br />

RHW joint venture Southern Africa (prop) ltd. Waterfront 50 MRAND 6.5<br />

RHW Management Southern Africa (prop) ltd. Cape Town<br />

sweden registered in ownership % share capital<br />

Rezidor SAS Hotel AB (dormant since 01.01.05) Solna 100 MSEK 5.2<br />

Rezidor SAS Sweden AB Sundbyberg 100 MSEK 0.1<br />

Rezidor SAS Hospitality Sweden AB Sundbyberg 100 MSEK 18.0<br />

Rezidor SAS Services Sweden AB Sundbyberg 100 MSEK 0.5<br />

AB Strand Hotel Stockholm 100 MSEK 0.3<br />

Royal viking Hotel AB Stockholm 100 MSEK 8.0<br />

Hotel AB Bastionen Gothenburg 100 MSEK 1.0<br />

SAS Arlandia Hotel AB Stockholm 100 MSEK 1.0<br />

SAS SkyCity Hotel AB Stockholm 100 MSEK 1.0<br />

SAS Royal Hotel AB Malmö 100 MSEK 1.0<br />

Rezidor SAS Park AB Sundbyberg 100 MSEK 0.1<br />

switzerland<br />

Rezidor SAS Switzerland AG zug 99 MCHF 0.1<br />

SAS Hotels Switzerland AG Basel 97 MCHF 0.1<br />

turkey<br />

Feri Otelcilik ve Turizm A.S Istanbul 10 BTl 135<br />

Macka Otelcilik Anonim Sirketi Istanbul 99.30 BTl 50<br />

United Kingdom<br />

Notes<br />

SAS Hotels UK ltd. Manchester 100 MGBP 0.0<br />

SAS Portman (Holdings) ltd Manchester 100 MGBP 0.0<br />

SAS Hotel Manchester ltd Manchester 100 MGBP 0.0<br />

SAS Hotel leeds ltd Manchester 100 MGBP 0.0<br />

SAS Hotel Edinburgh ltd Manchester 100 MGBP 0.0<br />

SAS Hotel Stansted Airport ltd Manchester 100 MGBP 0.0<br />

SAS Hotel Stansted ltd Manchester 100 MGBP 0.0<br />

Rezidor lifestyle Glasgow ltd Manchester 100 MGBP 0.0<br />

Rezidor SAS Hotel Management ltd Manchester 100 MGBP 0.0<br />

Rezidor SAS Park UK ltd Manchester 100 MGBP 0.0<br />

Park Hotel Heathrow ltd Manchester 100 MGBP 0.0<br />

Park Hotels Management limited Manchester 100 MDBP 0.0<br />

Rezidor lifestyle Edingburgh limited Manchester 100 MGBP 0.0<br />

95


Rezidor SAS Hospitality Group AB is owned by Carlson Hotels Worldwide – USA<br />

(for 25%) and by SAS – Sweden (for 75%). Rezidor SAS Hospitality Holdings AB<br />

is owned by Rezidor SAS Hospitality Group AB for 100%. The financial statements<br />

are consolidated at the level of Rezidor SAS Hospitality Holdings AB.<br />

96<br />

Rezidor SAS<br />

Country A/S<br />

(Denmark)<br />

Country Inn<br />

Operations<br />

Preferred shares<br />

75% – 30% votes<br />

SAS AB<br />

(Publ)<br />

(Sweden)<br />

Rezidor SAS<br />

Park A/S<br />

(Denmark)<br />

Park Inn<br />

Operations<br />

Note 8 reLated Parties<br />

Rezidor SAS<br />

Regent A/S<br />

(Denmark)<br />

Regent<br />

Operations<br />

Related parties with controlling influence: SAS AB, the ultimate parent company<br />

and Carlson owning 25% of the shares. Other related parties with whom<br />

Rezidor SAS has had transactions: The SAS AB Group and the management of<br />

Rezidor SAS.<br />

The business relationship with SAS (apart from the ownership-related transactions,<br />

see Board of Directors’ report and Statement of changes in equity) mainly<br />

involved services for the crew and staff of SAS throughout the world, and<br />

administration of parts of SAS’ frequent flyer program, Eurobonus. Rezidor SAS<br />

also buys services from SAS Finance. All transactions with SAS are based on<br />

commercial terms and professional attitude.<br />

Rezidor SAS has established a financial grouping of liquid funds, which utilizes<br />

the services from SAS Finance.<br />

As at year-end, Rezidor SAS had ordinary current receivable claims towards<br />

SAS of TEUR 18,422(10,248) and ordinary current liabilities of TEUR 21,865<br />

(91,304)<br />

1.6 % (2.2 % in 2004) of Rezidor SAS operating revenue represents sales to<br />

other companies within the SAS Group.<br />

Remuneration to the Board of Directors and the Board of Management is<br />

disclosed in note 10 below.<br />

Notes<br />

75% 25%<br />

Rezidor SAS Hospitality<br />

Group AB<br />

(Sweden)<br />

Rezidor SAS Hospitality<br />

Holdings AB<br />

(Sweden)<br />

Rezidor SAS<br />

Hospitality A/S<br />

(Denmark)<br />

Rezidor SAS<br />

lifestyle A/S<br />

(Denmark)<br />

lifestyle<br />

Operations<br />

Ordinary shares 100% – 60% votes<br />

100% shares and votes<br />

– Rezidor SAS<br />

Hospitality<br />

Norway A/S<br />

– Rezidor SAS<br />

Sweden AB<br />

– Hotel Invest UK A/S<br />

– SAS Hotels A/S<br />

Denmark<br />

Radisson<br />

SAS<br />

Operations<br />

Carlsson Hotels<br />

(USA)<br />

Carlsson Sub<br />

(USA)<br />

Preferred shares<br />

25% – 10% votes<br />

Rezidor SAS<br />

loyalty<br />

Management A/S<br />

(Denmark)<br />

Rezidor SAS<br />

Cornerstone A/S<br />

(Denmark)<br />

Rezidor SAS Hospitality Holdings AB is consolidated as a subsidiary in the<br />

consolidated financial statements of SAS AB, Stockholm. The financial statements<br />

are available at www.scandinavian.net.<br />

The business relationship with Carlson mainly consisted in a flow of operating<br />

costs related to the use of the brands and for the use of the reservation system<br />

of Carlson.<br />

As at year-end, Rezidor SAS had ordinary current liabilities of TEUR 2,199<br />

(2,538). The total amount of pro forma operating costs paid is 6,087 (4,412) and<br />

the actual being 11,151 (13,509).<br />

Note 9 oPeratiNG reveNUe<br />

operating revenue per<br />

area of operation<br />

2005<br />

2004<br />

Rooms revenue 321,424 266,317<br />

Food & Beverage Revenue 183,707 156,739<br />

Fee revenue 45,904 36,272<br />

Other revenue 36,011 39,400<br />

total 587,046 498,728


Note 10 PayroLL cost, NUmBer of emPLoyees, etc<br />

Payroll cost 2005 2004<br />

Salaries 153,327 136,967<br />

Pension costs 5,737 2,503<br />

Social security 26,701 21,953<br />

total 185,765 161,423<br />

The average number of employees in Rezidor SAS during 2005 was 4,922<br />

(4,454).<br />

2005 2004<br />

men Women men Women<br />

Denmark 132 115 115 141<br />

Norway 513 765 496 822<br />

Sweden 202 323 278 383<br />

UK 634 544 335 323<br />

Germany 475 519 396 415<br />

France 163 160 146 146<br />

Belgium 180 92 150 80<br />

Other 57 48 133 95<br />

totals 2356 2566 2049 2405<br />

4922 4454<br />

2005 2004<br />

total of which men total of which men<br />

Board members 6 83% 5 100%<br />

Presidents and<br />

Other senior executives<br />

5 100% 5 100%<br />

Remuneration to the external Members of the Board of Directors amounted to<br />

TEUR 30 (26). Salaries and other remuneration to the management team was<br />

TEUR 2,035 (2,184). Rezidor SAS also covered housing and company cars for<br />

the management team in total TEUR 286 (313). Part of the remuneration to<br />

Rezidor SAS management team is paid as bonus.<br />

In the event that Rezidor SAS decides to terminate the Managing Director for<br />

reasons other than breach of contract or gross negligence, severance pay<br />

would amount to three years annual remuneration. For the other nine executives<br />

in the management team severance pay would amount to between one<br />

and three year’s annual remuneration.<br />

Note 11 reNtaL eXPeNse, iNsUraNce of ProPerties<br />

& ProPerty taX<br />

2005 2004<br />

Minimum lease payments 121,729 99,934<br />

Contingent lease payments 18,450 19,514<br />

Other 17,865 18,229<br />

total rent, insurance and tax 158,044 137,677<br />

Notes<br />

Note 12 fiNaNciaL items iN teUr<br />

reZsas Group 2005 2004<br />

Interest income received from SAS 173 113<br />

Other Financial Income 1) 7,559 1,776<br />

Exchange differences 155<br />

financial income 7,732 2,044<br />

Interest expense paid to SAS –3,320 –3,280<br />

Other Financial expense –2,847 –383<br />

Exchange differences –1,078 0<br />

financial expense –7,245 –3,663<br />

Net 487 –1,619<br />

1) Includes the following value adjustments on shares (at fair value)<br />

held by the following companies:<br />

SAS Hotel Investment AS: 3,000 TEUR for RBS Hotelli AS<br />

SAS Hotel Kiev A/S: 3,000 TEUR for Doriscus<br />

Enterprise ltd<br />

SAS Hotels A/S Denmark: 368 TEUR for SAS Royal Hotel<br />

Beijing Co ltd<br />

CI&S FRG GmbH: 307 TEUR for Timmerdorfer<br />

Strand<br />

total 6,675 teUr<br />

Note 13 Pro forma taX oN ordiNary resULt<br />

income tax: 2005 2004<br />

Denmark –285 –349<br />

Norway –1,646 –1,155<br />

Sweden –1,112 –2,223<br />

United Kingdom –1,347 –1,014<br />

Belgium –798 –822<br />

Netherlands –372 –200<br />

France –31 –275<br />

Switzerland –55 0<br />

Germany 2 139<br />

deferred tax:<br />

–5,644 –5,899<br />

Current year –3,382 3,358<br />

–3,382 3,358<br />

total Pro forma tax –9,026 –2,541<br />

Pro forma tax is calculated at the below mentioned tax rates. Pro forma taxation for<br />

other jurisdictions is calculated at the rates prevailing in the respective jurisdictions.<br />

country tax rate (2005) tax rate (2004)<br />

Denmark 28% 30%<br />

Norway 28% 28%<br />

Sweden 28% 28%<br />

United Kingdom 30% 30%<br />

Belgium 34% 34%<br />

Netherlands 31% 34%<br />

France 34% 35%<br />

Switzerland 31% –<br />

Germany 40% 40%<br />

97


The pro forma tax charge for the year can be reconciled to the pro forma profit per the pro forma income statement as follows:<br />

98<br />

2005 % 2004 %<br />

Pro forma operating income before tax 35,474 12,103<br />

Tax at the domestic income tax rate of 28% –9,933 28.0 –3,389 28.0<br />

Tax effect of expenses that are not deductible in determining taxable income 1,884 –5.3 –704 5.8<br />

Tax effect of income that is not taxable 8,159 –22.9 4,675 –38.6<br />

Effect of different tax rates of subsidiaries operating in other jurisdictions –942 2.6 –702 5.8<br />

Change in loss carry forward not capitalized –7,055 19.9 –5,539 45.8<br />

Withholding taxes –199 0.6 –326 2.7<br />

Adjustment of prior years taxes 2,442 –6.9 86 –0.7<br />

Deferred tax –3,382 9.5 3,358 –27.7<br />

Pro forma tax expense and effective tax rate for the year –9,026 25.4 –2,541 20.9<br />

Pro forma net income after tax (before minority share) 26,448 9,562<br />

As soon as the mother company is now located in Sweden, the applicable<br />

domestic tax rate is the Swedish one (28%). In the last annual report (2004),<br />

the domestic tax rate considered was the Danish one (30%) which is now at<br />

the same level as the Swedish one (28%). Therefore, there is no pro forma difference<br />

in applying this rate in 2005. but there is one for 2004 (and represents a<br />

domestic tax difference of 242 TEUR – see hereafter).<br />

2004 tax rate income tax<br />

Pro forma operating income before tax 12,103 28% 3,389<br />

Pro forma operating income before tax 12,103 30% –3,631<br />

Pro forma tax difference 12,103 –2% –242<br />

deferred tax in the balance sheet 2005 2004<br />

Deferred tax asset 13,084 11,535<br />

Deferred tax liability –14,303 –9,143<br />

Net position 31-12-2005 –1,219 2,392<br />

The movements for the year in Rezidor SAS’ net deferred tax position was as follows:<br />

2005 2004<br />

Net deferred tax asset/liability, opening balance 2,392 –522<br />

Charged to income for the year –3,382 3,358<br />

Deferred tax in acquired companies 0 0<br />

Translation differences –229 –444<br />

Net deferred tax asset/liability, closing balance –1,219 2,392<br />

The above-mentioned tax losses can be carried forward without time limit.<br />

The total tax value of net operating losses not included in the deferred tax<br />

asset is TEUR 27,426 (19,124).<br />

Notes


Note 14 iNtaNGiBLe aNd taNGiBLe fiXed assets (Pro forma)<br />

Goodwill<br />

other<br />

intangible<br />

assets<br />

construction in<br />

progress<br />

machinery and<br />

equipment<br />

Buildings<br />

and install.<br />

Land and<br />

improvements<br />

Acquisition value 01-01-2004 15,139 55,971 44,485 111,681 90,524 3,260 321,060<br />

Investments 14,630 19,234 19,838 126 53,828<br />

Sales/Disposals –30 –1,414 –17,739 –3,523 –22,706<br />

Reclassifications –54,211 11,567 42,335 309 0<br />

Translation adjustment 428 14 –435 –675 –816 77 –1,407<br />

Net BooK vaLUe 31-12-2004 15,567 55,985 4,439 140,393 134,142 249 350,775<br />

Acc.depreciation 01-01-04 –1,523 –34 –78,106 –62,419 –1 –142,083<br />

Depreciation accord. to plan –1,280 –1,225 –12,015 –4,774 –19,294<br />

Sales/Disposals 1,065 9,809 6 10,880<br />

Translation adjustment –35 –199 879 871 –5 1,511<br />

Acc.depreciation 31-12-04 –2,838 –1,458 –88,177 –56,513 0 –148,986<br />

Net BooK vaLUe 31-12-2004 12,729 54,527 4,439 52,216 77,629 249 201,789<br />

Goodwill<br />

other<br />

intangible<br />

assets<br />

Notes<br />

construction in<br />

progress<br />

machinery and<br />

equipment<br />

Buildings<br />

and install.<br />

Land and<br />

improvements<br />

Acquisition value 01-01-2005 15,567 55,985 4,439 140,393 134,142 249 350,775<br />

Investments 0 2,504 13,806 15,723 2,570 2 34,605<br />

Sales/Disposals 0 0 0 –12,323 –56,868 –131 –69,322<br />

Reclassifications 0 5,861 –9,171 2,278 1,020 12 0<br />

Other adjustments 221 8 –779 180 124 5 –241<br />

Translation adjustment 130 103 19 603 3,078 9 3,942<br />

Net BooK vaLUe 31-12-2005 15,918 64,461 8,314 146,854 84,066 146 319,759<br />

Acc.depreciation 01-01-05 –2,838 –1,458 –88,177 –56,513 0 –148,986<br />

Depreciation accord. to plan –35 –1,821 –12,559 –6,051 –3 –20,469<br />

Sales/Disposals 0 10 1,743 651 0 2,404<br />

Other Adjustments –460 –131 1,245 –237 0 417<br />

Translation adjustment 12 –7 –212 –363 0 –570<br />

Acc.depreciation 31-12-05 –3,321 –3,407 0 –97,960 –62,513 –3 –167,204<br />

Net BooK vaLUe 31-12-2005 12,597 61,054 8,314 48,894 21,553 143 152,555<br />

Net BooK vaLUe 31-12-2004 12,729 54,527 4,439 52,216 77,629 249 201,789<br />

total<br />

total<br />

99


GOODWIll<br />

cost<br />

At 1 january 2004 15,139<br />

Exchange difference 558<br />

At 1 january 2005 15,697<br />

Elimination of amortization accumulated<br />

prior to the adoption of IFRS 3<br />

Arising on acquisition of a subsidiary –<br />

Eliminated on disposal of a subsidiary –<br />

Reclassified as held for sale –<br />

Other adjustments 221<br />

at 31 december 2005 15,918<br />

amortisation<br />

At 1 january 2004 –1,523<br />

Exchange differences –23<br />

Amortisation for the year –1,315<br />

At 1 january 2005 –2,861<br />

Other adjustments –460<br />

Elimination of amortisation accumulated<br />

prior to the adoption of IFRS 3<br />

at 31 december 2005 –3,321<br />

Note 15 oWNersHiP iN associated comPaNies aNd otHer sHares<br />

associated companies<br />

ownership (%)<br />

Book value<br />

01.01.05<br />

share of<br />

income<br />

dividend<br />

investments<br />

other<br />

Book value<br />

31.12.05<br />

Casino Denmark A/S 50.0% 94 2 0 0 –1 95<br />

Casino Copenhagen K/S 50.0% 4,075 2,094 –3,087 0 –10 3,072<br />

RHW jv Southern Africa (P) ltd 50.0% 1,429 –689 0 0 –352 388<br />

zAO St-Petersburg (*) 35.0% 5,638 3,320 0 0 –8,958 0<br />

Nordrus Hotel Holding A/S<br />

Rezidor SAS Hotels & resorts<br />

26.1% 99 –113 0 0 175 161<br />

Middle East Wll<br />

50.0%<br />

0<br />

438<br />

0<br />

0<br />

452<br />

890<br />

SAS Royal Hotel Beijing Co ltd 50.0% 0 1,161 0 0 –1 1,160<br />

total 11,335 6,213 –3,087 0 –8,695 5,766<br />

(*) The shares of ZAO St-Petersburg have been disposed of during 2005.<br />

other shares and participation<br />

ownership (%)<br />

Book value<br />

01.01.05<br />

share of<br />

income<br />

dividend<br />

investments<br />

other<br />

Book value<br />

31.12.05<br />

Feri Otelcilik ve Turizm A.S 10.0% 2,164 0 0 0 119 2,283<br />

RBS Hotelli AS 14.1% 1,901 0 0 0 2,994 4,895<br />

Al Quesir Hotel Company S.A.E. 20.0% 1,469 0 0 0 217 1,686<br />

Doriscus Enterprise ltd 16.0% 2,325 0 0 384 2,994 5,703<br />

First Hotels Co K.S.C.C 1.8% 0 0 0 2,042 66 2,108<br />

Timmerdorfer Strand 20.0% 0 0 0 0 307 307<br />

Others 123 0 0 33 –62 94<br />

total 7,982 0 0 2,459 6,635 17,076<br />

Net gain on sale of shares 2005 2004<br />

Sales price 6,787 0<br />

Book value –631 0<br />

Gain on sale of shares 6,156 0<br />

100<br />

Notes<br />

–<br />

–<br />

impairment<br />

Impairment loss recognised in the year ended<br />

31 December 2005 and balance at 31 December 2005<br />

Net carrying amount<br />

At 31 December 2005 12,597<br />

At 31 December 2004 12,729<br />

Goodwill acquired in a business combination is allocated, at acquisition, to the<br />

cash generating units that are expected to benefit from that business combination.<br />

The net carrying amount of goodwill had been allocated as follows:<br />

cash Generating units 2005 2004<br />

Radisson SAS Hotel, Amsterdam 1,867 1,867<br />

Rezidor SAS Country A/S – for Country<br />

Inns & Suites FRG Hotelmgt Gmbh<br />

3,813 3,621<br />

SAS Hotels A/S Denmark –<br />

for Radisson SAS Hotel Nice<br />

6,320 6,342<br />

Others 597 899<br />

total net carrying amount 12,597 12,729<br />

Regarding annual impairment testing on Goodwill, refer to note 6.<br />

Net gain on sale of assets 2005 2004<br />

Sales price 799 18,065<br />

Book value –279 –11,826<br />

Transaction cost –424<br />

Net gain 520 5,815<br />


Note 16 accoUNts receivaBLe<br />

Current receivables are stated net of an allowance for doubtful accounts of<br />

TEUR 6,852 (5,194).<br />

Note 17 LoNG–term receivaBLes<br />

loans to parties relating to<br />

operation of hotels<br />

2005 2004<br />

12,153<br />

11,475<br />

Other 3,459 2,812<br />

total 15,612 14,287<br />

In some cases Rezidor SAS grants loans to operators of our hotels, or to our<br />

joint venture partners in early stages of new projects. The terms for such loans<br />

vary, but in general there is agreed on interest on the loans and the repayment<br />

schedule is based on the project opening and project progress.<br />

Note 18 casH aNd BaNK<br />

TEUR 2,432 (2,275) of the total cash at bank is restricted to meet the liability<br />

arising from payroll taxes withheld.<br />

Note 19 PeNsioN fUNds, Net<br />

Pension funds, net,<br />

over funded plans<br />

Pension funds, net,<br />

under funded plans<br />

2005 2004<br />

14,472<br />

–1,034<br />

11,616<br />

–612<br />

total 13,438 11,003<br />

Per country 2005 2004<br />

Norway 12,244 9,935<br />

Sweden 1,724 961<br />

Belgium –530 107<br />

total 13,438 11,003<br />

When calculating Rezidor SAS’ pension commitments, the year’s pension earnings<br />

and returns, the following long-term economic assumptions apply to the<br />

Rezidor SAS Group which represent a weighted average:<br />

2005 2004<br />

Discount rate 5.1% 6.4%<br />

long-term rate of return 5.6% 7.7%<br />

Inflation rate 2.3% 3.0%<br />

Future salary adjustments 3.3% 3.0%<br />

Future adjustments of current pension 2.0% 2.0%<br />

In the financial statements, the commitments in the Rezidor SAS Group are<br />

included as specified in the table below. The items “unrecognized amounts”<br />

include deviations from estimates, actuarial gains and losses and plan amendments.<br />

These are allocated according to two methods. Plan amendments are<br />

spread over the average remaining working lives of employees participating<br />

in the plan. Deviations from estimates are amortized over fifteen years when<br />

they exceed 10% of the greater of pension obligations of pension assets. Most<br />

pension plans in Scandinavia are defined benefit plans. Most pension plans are<br />

Notes<br />

secured through insurance companies. The collective pension plans for salaried<br />

employees in Sweden and for employees in Norway are secured through<br />

defined benefit pension plans with insurance companies. For employees in<br />

Denmark Rezidor SAS mainly has defined contribution plans.<br />

defined benefit pension plans 2005 2004<br />

Pensions earned during the year –1,541 –1,274<br />

Interest cost –2,050 –1,696<br />

Expected return on pension assets for<br />

the year<br />

The year’s amortization of deviations<br />

from estimates and plan amendments<br />

impact on income for the year,<br />

net, pertaining to defined benefit<br />

pension plans<br />

2,763 2,403<br />

–53 –121<br />

882 688<br />

defined benefit pension plans, assets 2005 2004<br />

Status December 31<br />

Plan assets 43,436 36,324<br />

Pension commitments –41,923 –30,419<br />

Difference between plan assets and<br />

commitments<br />

Unrecognized plan amendments, and<br />

deviations from estimates including<br />

actual return<br />

1,513 5,905<br />

11,925 5,098<br />

Book assets 13,438 11,003<br />

In some pension plans the actual return has been lower than Rezidor SAS’<br />

estimated long-term return, which is reflected in the item unrecognized<br />

deviations from estimates. Information on actual return is not yet available.<br />

Pension assets, net, including pension commitments, assets under management<br />

and unrecognized plan amendments and deviations from estimates for<br />

the defined benefit pension plans developed as follows:<br />

Pension assets, net 2005 2004<br />

Opening balance 11,003 10,035<br />

Earnings impact for the year –882 –688<br />

Paid-in premium 3,985 1,812<br />

Utilization/payment of client<br />

company funds in Alecta<br />

Change in deviations from estimates<br />

and pension plans<br />

–167 –81<br />

–759 –245<br />

Currency effects 258 170<br />

closing balance 13,438 11,003<br />

Note 20 otHer cUrreNt LiaBiLities<br />

2005 2004<br />

Financing from SAS Group companies 21,865 91,304<br />

Other current liabilities 88,644 84,359<br />

closing balance 110,509 175,663<br />

Liability for VAT, social security and payroll taxes is included in other current<br />

liabilities with TEUR 16,760 (14,707).<br />

101


Note 21 assets PLedGed aNd coNtiNGeNt LiaBiLities<br />

assets pledged 2005 2004<br />

Securities on deposit 2,432 2,275<br />

Book value of secured loans 0 0<br />

contingent liabilities<br />

Miscellaneous guarantees 1,529 1,715<br />

In certain agreements entered into by the members of the group, there are<br />

clauses leading to possible changes in business relations and financial structure,<br />

if the ownership of Rezidor SAS should become subject to a change.<br />

Note 22 LeasiNG commitmeNts<br />

At year-end Rezidor SAS has 62 leasing contracts for hotel buildings, of which<br />

some also include other fixed assets than buildings.<br />

The leasing agreements expire in the following years:<br />

year Number of leasing agreements expiring<br />

2006 – 2009 4<br />

2010 – 2014 7<br />

2015 – 2019 10<br />

2020 – 2024 22<br />

2025 – 2029 6<br />

2030 – 2034 12<br />

2035 – 2040 1<br />

Future leasing expenses for leasing agreements effective on 31st of December<br />

are estimated to:<br />

102<br />

total estimated future leasing expenses<br />

2005 2004<br />

Within 1 year 156,000 132,000<br />

1 – 5 years 644,000 715,000<br />

After 5 years 2,146,000 2,143,000<br />

total 2,946,000 2,990,000<br />

Amounts listed above are a mix of minimum and contingent lease payments,<br />

summarizing the actual amounts.<br />

In contracts containing a minimum lease payment, the financial exposure<br />

related to the minimum lease payments is usually limited (capped) to a maximum<br />

amount for the entire lease period that the minimum lease payments can<br />

exceed a contractually defined variable lease. The maximum excess payments<br />

are usually limited to 2–3 years minimum lease.<br />

Note 23 maNaGemeNt coNtract commitmeNts<br />

The management agreements can have commitments by Rezidor SAS with<br />

respect to financial liabilities. Rezidor SAS has in some cases guaranteed to<br />

the hotel owners a minimum annual cash flow. In most of the agreements the<br />

guarantee is limited to a maximum amount over the term of the agreement as<br />

well as a maximum annual amount. The maximum amount over the term of the<br />

agreement is usually equal to 2–3 times the annual guaranteed amount.<br />

As at the end of 2005, Rezidor SAS had granted some kind of financial commitment<br />

in 51 Management contracts.<br />

The management contracts containing such financial risk for the group will<br />

expire as presented in the table below:<br />

Notes<br />

year Number of management contracts expiring<br />

2006 – 2009 2<br />

2010 – 2014 4<br />

2015 – 2019 14<br />

2020 – 2024 15<br />

2025 – 2029 16<br />

The total guaranteed annual cash flow according to these management contracts<br />

is the following:<br />

year total guaranteed annual cash flow<br />

2006 80,000<br />

2007 79,000<br />

2008 42,000<br />

2009 21,000<br />

2010 15,000<br />

Note 24 LitiGatioN<br />

Rezidor SAS operates in a number of countries around the world and is always<br />

involved in several complex projects and business relationships where there<br />

can be professional disputes on various issues. Most often these situations<br />

finds its solution through negotiations and discussions. In some rare situations<br />

these disputes can lead to major disagreements or claims of violation of law.<br />

Proper accounting for possible financial implications has been done.<br />

Note 25 seGmeNtaL discLosUres<br />

The Group is only engaged in the business segment ”Hotel Operations”.<br />

Revenue, segment assets and additions to tangible and intangible assets<br />

are disclosed within the secondary geographical segments. The segment<br />

information complies with the Group’s accounting policies and internal financial<br />

management.<br />

Fixed assets in the geographical segments include those used directly in the<br />

operation of each segment, including intangible assets, property, plant and<br />

equipment, and investments in associates. The assets are distributed according<br />

to their physical location.<br />

GEOGRAPHICAl – SECONDARy SEGMENT (PRO–FORMA)<br />

2005 revenue segment assets investments<br />

Norway 175,283 83,525 10,982<br />

Sweden 79,269 116,625 6,198<br />

Denmark 64,863 51,461 230<br />

Germany 81,763 30,940 3,988<br />

United Kingdom 100,585 36,778 7,986<br />

Other countries 85,283 45,104 5,221<br />

total 587,046 364,433 34,605<br />

2004 revenue segment assets investments<br />

Norway 160,227 45,072 4,813<br />

Sweden 87,001 152,457 1,851<br />

Denmark 56,613 46,015 105<br />

Germany 66,286 34,537 5,365<br />

United Kingdom 70,806 73,819 30,657<br />

Other countries 57,795 32,592 11,037<br />

total 498,728 384,492 53,828


Note 26 aUditors’ fees<br />

deloitte<br />

Group<br />

2005 2004<br />

Audit assignments 659 407<br />

Other assignments 131 353<br />

total deloitte 790 760<br />

other audit firms<br />

Audit assignments 5 21<br />

Other assignments 344 2<br />

total other audit firms 349 23<br />

total 1139 783<br />

Note 27 recoNciLiatioN from actUaL to Pro forma<br />

INCOME STATEMENT – FROM ACTUAl TO PRO FORMA<br />

thousand eUr<br />

subnotes<br />

actual<br />

2005<br />

from actual<br />

to Pro forma<br />

Pro forma<br />

2005<br />

actual<br />

2004<br />

from actual<br />

to Pro forma<br />

Pro forma<br />

2004<br />

Operating revenue 587,046 587,046 498,728 498,728<br />

Cost of goods sold –43,737 –43,737 –41,255 –41,255<br />

Personnel cost –207,295 –207,295 –182,340 –182,340<br />

Other operating expenses 1 –140,467 5,064 –135,403 –122,433 9,097 –113,336<br />

Gross operating income 195,547 5,064 200,611 152,700 9,097 161,797<br />

Rental expense, insurance of<br />

properties & property tax<br />

Share of income in associated<br />

companies<br />

operating income before depreciation<br />

–158,044 –158,044 –137,677 –137,677<br />

6,213 6,213 3,071 3,071<br />

43,716 5,064 48,780 18,094 9,097 27,191<br />

Depreciation and amortization 2 –19,884 –585 –20,469 –18,114 –1,170 –19,284<br />

Income from sale of shares and<br />

tangible fixed assets<br />

operating income before financial<br />

items<br />

6,676 6,676 5,815 5,815<br />

30,508 4,479 34,987 5,795 7,927 13,722<br />

Financial income 7,732 7,732 2,044 2,044<br />

Financial expenses –7,245 –7,245 –3,663 –3,663<br />

operating income before tax 30,995 4,479 35,474 4,176 7,927 12,103<br />

Tax on ordinary result 3 –7,772 –1,254 –9,026 –321 –2,220 –2,541<br />

Net income after tax 23,223 3,225 26,448 3,855 5,707 9,562<br />

Minority interest<br />

Notes<br />

Net income 23,223 3,225 26,448 3,855 5,707 9,562<br />

103


BAlANCE SHEET – FROM ACTUAl TO PRO FORMA<br />

assets<br />

thousand eUr<br />

NON-CURRENT ASSETS<br />

intangible non-current assets<br />

104<br />

subnotes<br />

actual<br />

2005<br />

from actual<br />

to Pro forma<br />

Pro forma<br />

2005<br />

actual<br />

2004<br />

from actual<br />

to Pro forma<br />

Pro forma<br />

2004<br />

Goodwill 12,597 12,597 12,729 12,729<br />

Other intangible assets 4, 5 62,809 –1,755 61,054 697 53,830 54,527<br />

tangible non-current assets<br />

land, buildings and fixed<br />

installations<br />

75,406 –1,755 73,651 13,426 53,830 67,256<br />

21,695 21,695 77,878 77,878<br />

Machinery and equipment 48,894 48,894 52,216 52,216<br />

Construction in progress 8,314 8,314 4,439 4,439<br />

financial non-current assets<br />

Share of equity in associated<br />

companies<br />

78,903 78,903 134,533 134,533<br />

5,766 5,766 11,335 11,335<br />

Other shares and participations 17,076 17,076 7,982 7,982<br />

Pension funds, net 14,472 14,472 11,003 11,003<br />

Deferred tax asset 13,084 13,084 11,535 11,535<br />

Other long-term receivables 15,612 15,612 14,287 14,287<br />

66,010 66,010 56,142 56,142<br />

total non-current assets 220,319 –1,755 218,564 204,101 53,830 257,931<br />

CURRENT ASSETS<br />

inventory 5,195 5,195 4,533 4,533<br />

receivables<br />

Notes<br />

Accounts receivable 48,312 48,312 35,321 35,321<br />

Other receivables 54,604 54,604 53,289 53,289<br />

102,916 102,916 88,610 88,610<br />

Bank deposits, cash in hand, etc. 6, 7 25,816 11,942 37,758 26,541 6,877 33,418<br />

total current assets 133,927 11,942 145,869 119,684 6,877 126,561<br />

total assets 354,246 10,187 364,433 323,785 60,707 384,492


BAlANCE SHEET – FROM ACTUAl TO PRO FORMA<br />

eQUity aNd LiaBiLities<br />

thousand eUr<br />

EQUITy<br />

subnotes<br />

actual<br />

2005<br />

from actual<br />

to Pro forma<br />

Pro forma<br />

2005<br />

actual<br />

2004<br />

from actual<br />

to Pro forma<br />

Pro forma<br />

2004<br />

Share capital 107 107 80,000 80,000<br />

Translation differences 19,393 19,393 19,312 19,312<br />

Reserves 8 143,545 143,545 6,514 55,000 61,514<br />

Retained earnings 9 –36,895 5,708 –31,187 –41,712 –41,712<br />

Net profit for the year 9 23,223 3,225 26,448 3,855 5,707 9,562<br />

equity attributable to equity<br />

holders of the parent<br />

149,373<br />

8,933<br />

158,306<br />

67,969<br />

60,707<br />

128,676<br />

minority interest 214 214 215 215<br />

total equity 149,587 8,933 158,520 68,184 60,707 128,891<br />

lIABIlITIES<br />

Non-current provisions<br />

Pension commitments 1,034 1,034 2,640 2,640<br />

Deferred tax 14,303 14,303 9,143 9,143<br />

Non-current interest bearing liabilities<br />

15,337 15,337 11,783 11,783<br />

Other long-term liabilities 430 430 0 0<br />

current liabilities<br />

Notes<br />

430 430 0 0<br />

liabilities to financial institutions 37,683 37,683 36,095 36,095<br />

Accounts payable 34,732 34,732 30,943 30,943<br />

Current tax 10 5,968 1,254 7,222 1,117 1,117<br />

Other current liabilities 110,509 110,509 175,663 175,663<br />

188,892 1,254 190,146 243,818 243,818<br />

total liabilities and provisions 204,659 1,254 205,913 255,601 255,601<br />

total equity and liabilities 354,246 10,187 364,433 323,785 60,707 384,492<br />

105


CASH FlOW STATEMENT – FROM ACTUAl TO PRO FORMA<br />

thousand eUr<br />

oPeratioNs<br />

106<br />

Sub-notes<br />

actual<br />

2005<br />

from actual<br />

to Pro forma<br />

Pro forma<br />

2005<br />

actual<br />

2004<br />

from actual<br />

to Pro forma<br />

Pro forma<br />

2004<br />

Earnings Before Interest and Taxes (EBIT) 1, 2 30,931 4,479 35,410 3,606 7,927 11,533<br />

Interest paid to external financial institutions –34 –34 –268 –268<br />

Depreciation and amortization 2 19,884 585 20,469 18,114 1,170 19,284<br />

Income from sale of shares and tangible<br />

fixed assets and disposals<br />

Write down/up of investments –6,660 –6,660<br />

–8,818 –8,818 –5,815 –5,815<br />

Change in tax position 3 917 917 –2,715 –2,219 –4,934<br />

Share of income in associated companies –6,213 –6,213 –3,071 –3,071<br />

Dividend from associated companies 3,087 3,087 2,689 2,689<br />

funds provided by the year’s operations 33,094 5,064 38,158 12,540 6,878 19,418<br />

Change in:<br />

Inventories –662 –662 –1,161 –1,161<br />

Current receivables –1,990 –1,990 –11,409 –11,409<br />

Current liabilities 1,964 1,964 4,905 4,905<br />

change in working capital –688 –688 –7,665 –7,665<br />

cash flow from operating activities 32,406 5,064 37,470 4,875 6,878 11,753<br />

iNvestmeNts<br />

Shares and participations –2,629 –2,629 –1,071 –1,071<br />

Interest received from external financial<br />

institutions 98<br />

Other intangible assets –2,504 –2,504<br />

Construction in progress –13,806 –13,806 –14,630 –14,630<br />

Machinery and equipment –15,723 –15,723 –19,234 –19,234<br />

land, Buildings and other fixed installations –3.203 –3,203 –19,964 –19,964<br />

total investments –37,767 –37,767 –54,061 –54,061<br />

Sale of fixed assets and shares 85,042 85,042 17,641 17,641<br />

cash flow from investing activities 47,275 47,275 –36,420 –36,420<br />

fiNaNciNG<br />

Net on external loans 373 373 –2,156 –2,156<br />

long term interest bearing receivables –1,385 –1,385 1,477 1,477<br />

long term interest bearing liabilities –1,592 –1,592 –281 –281<br />

Current interest bearing receivables –8,985 –8,985 9,741 9,741<br />

Current interest bearing liabilities –65,902 –65,902 39,718 39,718<br />

Other changes financial items –7,610 –7,610 –5,422 –5,422<br />

total external financing –85,101 –85,101 43,077 43,077<br />

Increase share capital 3,107 3,107 2,800 2,800<br />

Group contribution, Norway –4,173 –4,173<br />

cash flow from financing activities –81,994 –81,994 41,704 41,704<br />

effects of exchange rate changes on<br />

cash and cash equivalents –72<br />

98<br />

838<br />

838<br />

–72 –91 –91<br />

change in liquid funds in the balance sheet –2,385 5,064 2,679 10,068 6,878 16,946<br />

Liquid funds at the beginning of the year 7 –9,482 6,878 –2,604 –19,622 –19,622<br />

Liquid funds at year-end –11,867 11,942 75 –9,554 6,878 –2,676<br />

liquid funds consist of:<br />

Notes<br />

Bank deposits, cash in hand etc. 25,816 11,942 37,758 26,541 6,878 33,419<br />

liabilities to financial institutions –37,683 –37,683 –36,095 –36,095<br />

Liquid funds –11,867 11,942 75 –9,554 6,878 –2,676


sUB-Notes to Note 27<br />

The purpose of these sub-notes is to explain the pro forma adjustments made<br />

between the actual financial statements of 2004 and 2005 in order to achieve<br />

the pro forma financial statements. They are all related to the assumption that<br />

the New Franchise Agreement (or assignment agreement) with Carlson took<br />

place as of 1/1/2004.<br />

1 Pro forma fees adjustments based on the assignment agreement<br />

2 Pro forma depreciation adjustments on intangible asset.<br />

3 Pro forma tax effect related to adjustments made on fees and on depreciation<br />

of intangible asset (see sub-notes 1 & 2).<br />

4 Intangible asset related to the assignment agreement adjusted as of the<br />

opening balance January 1, 2004. This is a non cash issue.<br />

5 Pro forma depreciation adjustments on intangible asset (see sub-note<br />

2). The adjustments for 2005 consist of the depreciation amount of 2004<br />

(1,170) and the depreciation amount of 2005 (585).<br />

6 Cash collection related to fees adjustments.<br />

The adjustments in the cash flow statement for 2005 consist of the reduction<br />

of fees collected in 2004 (9,097) and the reduction of fees collected<br />

in 2005 (5,064). Indeed, as soon as actual financial statements are the<br />

starting points to achieve the pro forma financial statements for both years,<br />

all pro forma amounts considered to be collected in 2004 have also to be<br />

considered as collected in 2005.<br />

Sub-notes<br />

7 Payment of net income tax related to tax impacts attributable to the fee<br />

reduction and to the depreciation on intangible asset.<br />

The adjustments in the cash flow statement for 2005 consist also of the net<br />

taxes paid related to pro forma adjustments made in 2004 (2,219). Indeed<br />

and for the same reason mentioned in sub-note 6, as soon as actual financial<br />

statements are the starting points to achieve the pro forma financial<br />

statements for both years, all pro forma amounts considered to be paid in<br />

2004 have also to be considered as paid in 2005.<br />

In the cash flow statement for 2005 and for the same reasons described<br />

in sub-notes 6 & 7, the liquid funds at the beginning of the year have been<br />

adjusted with the pro forma adjustments of 2004 which represent the net<br />

cash collection of the reduction of fees adjusted in 2004 (9,097) minus the<br />

net taxes related to pro forma adjustments made in 2004 (2,219).<br />

8 Same as sub-note 4. It is a non cash issue related to the assignment<br />

agreement.<br />

9 Net impact on retained earnings related to pro-forma adjustments in the<br />

Income statement (see sub-notes 1, 2, 3). Year 2005 contains also the net<br />

impact of the adjustments made in the Income statement in 2004.<br />

10 Adjustment on tax liability.<br />

107


108<br />

PareNt comPaNy<br />

Rezidor SAS Hospitality Holdings AB<br />

Central Business Registration No.: 556674-0972<br />

Registered in: Stockholm<br />

Board of directors<br />

Gunnar Reitan<br />

Jørgen Lindegaard<br />

Jay S. Witzel<br />

Leo M. Renaghan<br />

Benny Zakrisson<br />

Trudy Rautio<br />

Kurt Ritter<br />

aUditor<br />

Deloitte AB<br />

Peter Gustafsson<br />

Authorized Public Accountant

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