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<strong>Saint</strong> <strong>Joseph</strong> <strong>Health</strong> <strong>System</strong><br />

<strong>Corporate</strong> <strong>Identity</strong> <strong>and</strong> <strong>Graphic</strong><br />

St<strong>and</strong>ards Manual


Genes Letter<br />

2


100. Introductory letter from Gene Woods<br />

101. Table of Contents<br />

102. CHI <strong>System</strong> Logo; SJHS Fonts & Colors<br />

103. <strong>Saint</strong> <strong>Joseph</strong> <strong>Health</strong> <strong>System</strong> Br<strong>and</strong>ing & URLs<br />

104. Campus Names <strong>and</strong> Programs<br />

105. Exterior Signage<br />

106. Physician Marketing<br />

107. Advertising <strong>and</strong> Marketing Policies<br />

108. Internal Communication<br />

109. Public Communication<br />

110. Glossary<br />

102. CHI <strong>System</strong> Logo verification<br />

Fonts<br />

Colors<br />

<strong>Saint</strong> <strong>Joseph</strong> <strong>Health</strong> <strong>System</strong> PR, Communications & Marketing Team<br />

Name Location<br />

Jeff Murphy, PR, Communications & Marketing Regional Director <strong>Saint</strong> <strong>Joseph</strong> Hospital<br />

Stephanie Sarrantonio, Marketing Coordinator <strong>Saint</strong> <strong>Joseph</strong> Hospital<br />

Kevin Smith, Interactive Marketing Coordinator <strong>Saint</strong> <strong>Joseph</strong> Hospital<br />

Liz Sword, <strong>Graphic</strong> Designer / Publications Coordinator <strong>Saint</strong> <strong>Joseph</strong> Hospital<br />

Kara Fitzgerald, Internal Communications Coordinator <strong>Saint</strong> <strong>Joseph</strong> Hospital<br />

Angela Florek, Project Coordinator <strong>Saint</strong> <strong>Joseph</strong> East<br />

Stacey Paredez, Administrative Assistant <strong>Saint</strong> <strong>Joseph</strong> Hospital<br />

Sharon Hershberger <strong>Saint</strong> <strong>Joseph</strong> - London<br />

Tonya Lewis <strong>Saint</strong> <strong>Joseph</strong> - London<br />

Katie Heckman <strong>Saint</strong> <strong>Joseph</strong> – Berea<br />

Neva Francis <strong>Saint</strong> <strong>Joseph</strong> – Martin<br />

Amy Taylor Flaget Memorial Hospital<br />

Cindy Clark <strong>Saint</strong> <strong>Joseph</strong> – Mount Sterling<br />

3


4<br />

CHI's symbol is a cross — simple, almost star-like, representing CHI's faith <strong>and</strong> foundation. The<br />

cross is used with the Catholic <strong>Health</strong> Initiatives name, or logotype, to form the system's logo. Each<br />

MBO uses the CHI logo, along with its own name, on stationery items <strong>and</strong> other print materials.<br />

CHI's colors provide another strong element of its br<strong>and</strong> identity, as does its theme line, "A spirit of<br />

innovation, a legacy of care."<br />

The signature is a fixed relationship of all the design elements, including CHI's system symbol (the<br />

cross) <strong>and</strong> logotype (the words Catholic <strong>Health</strong> Initiatives) plus the name of a CHI MBO in its<br />

appropriate typography, all positioned in a consistent hierarchy as follows:<br />

This hierarchy never changes, regardless of the signature application: the CHI system symbol (the<br />

cross) <strong>and</strong> logotype (the words Catholic <strong>Health</strong> Initiatives) are always first in order of appearance<br />

with the local MBO name second in order, however, prominently displayed through a greater weight<br />

<strong>and</strong> size of typography. How the MBO name appears (bold, set off with rule lines, etc.) can vary<br />

based on the signature's application on stationery items, print materials <strong>and</strong> advertising. This<br />

signature approach supports CHI's br<strong>and</strong>ing strategy to consistently feature the CHI system symbol<br />

<strong>and</strong> logotype first in order but to give visual emphasis to the MBO name, thus optimizing its br<strong>and</strong><br />

equity in the local market.<br />

Acceptable fonts for <strong>Saint</strong> <strong>Joseph</strong> <strong>Health</strong> <strong>System</strong> marketing <strong>and</strong> communication pieces:<br />

Adobe Garamond Pro<br />

Avenir LT Std Series<br />

ENGRAVERSGOTHIC<br />

Futura<br />

Giovanni Book<br />

GoudySans<br />

Helvetica Neue LT Std<br />

Humanst521 BT<br />

Lydian BT<br />

Lynda<br />

Myriad Series<br />

NewBaskerville<br />

Optima<br />

SACKERS GOTHIC STD<br />

Times New Roman<br />

Other possibilities:<br />

<strong>System</strong> Symbol <strong>and</strong> Logotype<br />

Amaze<br />

Angelina<br />

Basil<br />

BaskervilleT<br />

Black Chancery<br />

BrockScript<br />

Clearface<br />

Century Gothic<br />

Cocktail<br />

Daniela<br />

Franklin Gothic Book<br />

Freeh<strong>and</strong>471 BT<br />

Geometr231 BT<br />

Gill Sans<br />

JohnHancock<br />

Kaufmann BT<br />

Kids<br />

Marydale<br />

MBO Name


Metrostyle<br />

Micro technic<br />

MurrayHill<br />

NewsGothic<br />

Phinster<br />

Snell BT<br />

TRAJAN PRO<br />

Veljovic Medium<br />

ZaphChan BD BT<br />

Colors:<br />

It is the recommendation of <strong>Saint</strong> <strong>Joseph</strong> <strong>Health</strong> <strong>System</strong> marketing department that the logo be in<br />

black or reversed out (white logo on black background, e.g.)<br />

(See Appendix A)<br />

Signature Lines:<br />

The recommended format for e-mail “siglines” is to include your name, title, contact information<br />

(including e-mail address) <strong>and</strong> URL. Using the facility’s logo is optional. Below is an example.<br />

Name<br />

Job Title<br />

1 <strong>Saint</strong> <strong>Joseph</strong> Drive | Lexington, KY | 40504<br />

Direct: (859) 313-XXXX | Fax: (859) 313-XXXX<br />

youremail@sjhlex.org | www.saintjosephhealthsystem.org<br />

103. <strong>Saint</strong> <strong>Joseph</strong> <strong>Health</strong> <strong>System</strong> Br<strong>and</strong>ing<br />

<strong>Saint</strong> <strong>Joseph</strong> is always spelled out. Never abbreviate “St.” or “Joe’s.”<br />

Unacceptable terms include:<br />

Main campus<br />

<strong>Saint</strong> <strong>Joseph</strong> Main<br />

<strong>Saint</strong> <strong>Joseph</strong> West (it is <strong>Saint</strong> <strong>Joseph</strong> Hospital)<br />

<strong>Saint</strong> <strong>Joseph</strong> <strong>Health</strong> Care (it is <strong>Saint</strong> <strong>Joseph</strong> <strong>Health</strong> <strong>System</strong>)<br />

<strong>Saint</strong> <strong>Joseph</strong>’s Hospital (there is no ‘s on <strong>Joseph</strong>)<br />

<strong>Saint</strong> <strong>Joseph</strong> <strong>Health</strong> <strong>System</strong>s (there is no s after <strong>System</strong>)<br />

Employees are no longer referred to as associates; they are called employees (lowercase “e”).<br />

“<strong>Saint</strong> <strong>Joseph</strong>” not “St. Joe’s”, should always be used when addressing groups<br />

Make sure all employees are aware of br<strong>and</strong>ing basics.<br />

Naming, renaming or br<strong>and</strong>ing of services must be coordinated through the marketing<br />

representative of the applicable facility.<br />

In print material, including brochures, the name of the hospital is to appear first, then the service or<br />

center appears second.<br />

A hyphen is used between “<strong>Saint</strong> <strong>Joseph</strong>” <strong>and</strong> the campus designation (excluding <strong>Saint</strong> <strong>Joseph</strong><br />

Hospital <strong>and</strong> <strong>Saint</strong> <strong>Joseph</strong> East. These two facilities DO NOT use the hyphen).<br />

Ex: <strong>Saint</strong> <strong>Joseph</strong> - Berea<br />

There is one space before <strong>and</strong> after the hyphen. Do not use an en dash or em dash.<br />

5


In headlines <strong>and</strong> logos, if the name of the hospital is in a very large font <strong>and</strong> requires two lines the<br />

hyphen is not used.<br />

Ex: SAINT JOSEPH<br />

LONDON<br />

For all external communication, including patient publications, always spell out the full names of<br />

hospitals <strong>and</strong> services.<br />

URLs:<br />

In print instances (e-mail <strong>and</strong> marketing materials, e.g.) capitalize the first letter of each word in a<br />

URL. Do Not use sjhlex.org when giving out the web address (our official Web address is<br />

<strong>Saint</strong><strong>Joseph</strong><strong>Health</strong><strong>System</strong>.org).<br />

BereaFamilyMedicine.org<br />

Flaget.com<br />

KnowMyHeart.com<br />

KnowYour<strong>Health</strong>Kentucky.com<br />

KnowYour<strong>Health</strong>KY.com<br />

<strong>Saint</strong><strong>Joseph</strong>Berea.org<br />

<strong>Saint</strong><strong>Joseph</strong>BreastCenter.org<br />

<strong>Saint</strong><strong>Joseph</strong>CommonThread.org<br />

<strong>Saint</strong><strong>Joseph</strong>DaVinci.org<br />

<strong>Saint</strong><strong>Joseph</strong>EastKY.org<br />

<strong>Saint</strong><strong>Joseph</strong><strong>Health</strong><strong>System</strong>.org<br />

<strong>Saint</strong><strong>Joseph</strong>HospitalKY.org<br />

<strong>Saint</strong><strong>Joseph</strong>Jessamine.org<br />

All the .me addresses need to be listed.<br />

104. Campus Names <strong>and</strong> Programs<br />

<strong>Saint</strong><strong>Joseph</strong>London.org<br />

<strong>Saint</strong><strong>Joseph</strong>Martin.org<br />

<strong>Saint</strong><strong>Joseph</strong>MaternityFair.com<br />

<strong>Saint</strong><strong>Joseph</strong>MountSterling.org<br />

<strong>Saint</strong><strong>Joseph</strong>Nurses.org<br />

<strong>Saint</strong><strong>Joseph</strong>Physicians.org<br />

<strong>Saint</strong><strong>Joseph</strong>Robot.org<br />

<strong>Saint</strong><strong>Joseph</strong>Sleep.org<br />

<strong>Saint</strong><strong>Joseph</strong>Volunteers.org<br />

<strong>Saint</strong><strong>Joseph</strong>WeightLoss.org<br />

<strong>Saint</strong><strong>Joseph</strong>Medworks.org<br />

<strong>Saint</strong><strong>Joseph</strong>Digestive<strong>Health</strong>.org<br />

As of February 23, 2009, there are 8 hospitals within <strong>Saint</strong> <strong>Joseph</strong> <strong>Health</strong> <strong>System</strong>.<br />

Flaget Memorial Hospital<br />

4305 New Shepherdsville Road<br />

Bardstown, KY 40004<br />

502.350.5000<br />

Established 1951<br />

Programs:<br />

Cardiac Care <strong>and</strong> Rehabilitation<br />

Emergency Trauma Unit<br />

Flaget Birth Center<br />

Gynecology Services<br />

Imaging Services<br />

Laboratory Services<br />

Oncology/Cancer Care<br />

Pain Management Center<br />

Pulmonary Rehabilitation<br />

Sleep Wellness Center<br />

Surgical Services<br />

Wound Center<br />

6<br />

Deleted: ; purchased by SJHS in 2008.<br />

Deleted: Oncology Center<br />

Rehabilitation services<br />

Sleep Wellness Center<br />

Surgical services


Hospitalist Program<br />

Flaget Medical Office Bldg<br />

Suite 205<br />

Audiology<br />

Gastroenterology<br />

Neurosurgery<br />

Neurology<br />

Oncology<br />

Pulmonology<br />

Urology<br />

Center for Weight Loss Surgery<br />

Off-Site Services<br />

Flaget Immediate Care Clinic<br />

Flaget <strong>Health</strong> Connection<br />

Hospice of Nelson County<br />

Physical, Occupational <strong>and</strong> Speech Therapy<br />

<strong>Saint</strong> <strong>Joseph</strong> Hospital<br />

1 <strong>Saint</strong> <strong>Joseph</strong> Drive<br />

Lexington, KY 40504<br />

859.313.1000<br />

Established 1877.<br />

Programs:<br />

Breast Center<br />

Cancer Center<br />

<strong>Corporate</strong> <strong>Health</strong> Services<br />

da Vinci Surgery<br />

Heart Institute<br />

MedWorks<br />

Outpatient & Diagnostic Services<br />

Pain & Rehabilitation Center<br />

Park Physical Therapy<br />

Sleep Wellness Center<br />

Wound Center<br />

Hospitalist Program<br />

<strong>Saint</strong> <strong>Joseph</strong> - Berea<br />

305 Estill Street<br />

Berea, KY 40403<br />

859.986.3151<br />

Established 1898 as Berea Hospital<br />

Programs:<br />

Berea Family Medicine<br />

Berea Specialty Clinic<br />

Breast Center<br />

Diabetes <strong>and</strong> Nutrition Center<br />

Heart Institute<br />

Rehabilitation Services<br />

Sleep Wellness Center<br />

7<br />

Deleted: <br />

Deleted: Outpatient Rehabilitation<br />

Services<br />

Deleted: .<br />

Deleted: Purchased by <strong>Saint</strong> <strong>Joseph</strong><br />

<strong>Health</strong> <strong>System</strong> in 2005.


Hospitalist Program<br />

Surgical Services<br />

<strong>Saint</strong> <strong>Joseph</strong> East<br />

150 N. Eagle Creek Drive<br />

Lexington, KY 40509<br />

859.967.5000<br />

Established 1982<br />

Programs:<br />

Breast Center<br />

Center for Weight Loss Surgery<br />

Heart Institute<br />

MedWorks<br />

Joint Care Center<br />

Kid Traxx (pediatric emergency center)<br />

Outpatient Rehabilitation Services<br />

Sleep Wellness Center<br />

The Women's Hospital at <strong>Saint</strong> <strong>Joseph</strong> East<br />

Voice & Speech Center<br />

Hospitalist Program<br />

<strong>Saint</strong> <strong>Joseph</strong> - Jessamine RJ Corman Ambulatory Care Center<br />

1250 Keene Road<br />

Nicholasville, KY<br />

859.887.4100<br />

Opened 2009<br />

Programs:<br />

Diagnostic imaging<br />

Lab services<br />

<strong>Saint</strong> <strong>Joseph</strong> - London<br />

310 E 9th Street<br />

London, KY 40741<br />

606.878.6520<br />

Established 1926<br />

Programs:<br />

Express Medical Imaging (MRI & CT Scans)<br />

London Pediatric & Adolescent Medicine<br />

<strong>Saint</strong> <strong>Joseph</strong> - London Express (Outpatient Lab <strong>and</strong> X-Ray testing)<br />

Seton Home <strong>Health</strong><br />

Sleep Wellness Center<br />

<strong>Saint</strong> <strong>Joseph</strong> Hospice<br />

Hospitalist Program<br />

<strong>Saint</strong> <strong>Joseph</strong> - Mount Sterling<br />

50 Sterling Avenue<br />

Mt. Sterling, KY 40353<br />

859.498.1220<br />

Established 1875<br />

Programs:<br />

Diabetes Treatment Center<br />

8<br />

Deleted: SJHS in 2008.<br />

Deleted: Purchased by SJHS in 2007.


Gateway Physical Therapy<br />

Gateway Surgical Associates<br />

Joint Care Center<br />

Sleep Wellness Center<br />

<strong>Saint</strong> <strong>Joseph</strong> Outreach Clinic - Owingsville (formerly Bath Family <strong>Health</strong> Services)<br />

<strong>Saint</strong> <strong>Joseph</strong> - Martin<br />

11203 Main Street<br />

Martin, KY 41649<br />

606.285.6400<br />

Established: 1947.<br />

Programs:<br />

Clinical services<br />

Pastoral care<br />

Social work<br />

Swing Bed<br />

Community <strong>Health</strong> Education<br />

Hospitalist Program<br />

Dr. Ghassan Shakhashiro - Hospitalist<br />

FAMILY PRACTICE LISTING<br />

Betsy Layne Clinic<br />

9350 US Highway 23 South, Suite 3<br />

Stanville, KY 41659<br />

606.478.3636<br />

Bill Webb, D.O.<br />

Monday - Thursday 8 a.m. - 6:30 p.m.<br />

Friday - Closed<br />

Martin Clinic<br />

12579 Main Street, Suite 101<br />

Martin, KY 41649<br />

606.285.0681<br />

Monday - Thursday 8 a.m. - 4:30 p.m.<br />

Friday - 8 a.m. 12 noon<br />

Seton Family <strong>Health</strong> Center<br />

Seton Complex<br />

11087 Main Street<br />

PO Box 910<br />

Martin, KY 41649<br />

606.285.3690 or 606.285.9989<br />

Monday - Friday 8:30 a.m. - 5 p.m.<br />

John Triplett, D.O.<br />

Prem Verma, M.D.<br />

Mike Williams, PA-C<br />

Seton Family <strong>Health</strong> Center<br />

Seton Complex<br />

11087 Main Street<br />

9<br />

Deleted: . Purchased by SJHS in 2008<br />

Deleted: James Hager, D.O. Mountain<br />

View Family <strong>Health</strong> Center<br />

11176 Main Street<br />

PO Box 910<br />

Martin, KY 41649<br />

606.285.9426<br />

Monday - Friday 8 a.m. - 4:30 p.m.<br />

Prem Verma, M.D.<br />

Mike Williams, PA-C<br />

Deleted: Donald Mor<strong>and</strong>o, D.O.


PO Box 910<br />

Martin, KY 41649<br />

606.285.3851<br />

Monday - Thursday 7:30 a.m. - 4 p.m.<br />

Lowell Martin, M.D.<br />

Wheelwright Family <strong>Health</strong> Center<br />

1403 KY Route 306, Suite 102<br />

Wheelwright, KY 41669<br />

606.452.2300<br />

Monday & Tuesday 8:30 a.m. - 5 p.m.<br />

Wednesday 1 p.m. - 9 p.m.<br />

John Triplett, D.O.<br />

Family Practice<br />

PEDIATRIC LISTING<br />

Physicians for Children <strong>and</strong> Teens<br />

Seton Family <strong>Health</strong> Center<br />

Seton Complex<br />

11087 Main Street<br />

PO Box 910<br />

Martin, KY 41649<br />

606.285.1442<br />

Monday - Friday 8:30 a.m. - 5 p.m.<br />

Rakesh Sachdeva, M.D.<br />

Seema Sachdeva, M.D.<br />

Adnan Idrees, M.D.<br />

105. Exterior Signage ADD EXAMPLES<br />

All signage on the buildings will be approved by the local marketing department, including signs<br />

directing patients <strong>and</strong> visitors to certain locations or depicting the name of a particular service.<br />

Insert verbiage for CHI St<strong>and</strong>ards Manual reference.<br />

106. Physician Marketing<br />

Since January 1, 1992, it is illegal for physicians <strong>and</strong> health care facilities to participate in selfreferrals,<br />

as they are considered to be a conflict of interest. The “Stark Law” is a provision of the<br />

Omnibus Budget Reconciliation Act (OBRA) of 1989, <strong>and</strong> was named after its sponsor,<br />

Representative Forney “Pete” Stark (D-CA).<br />

PHYSICIAN MARKETING ACTIVITY MATRIX<br />

Use Notes<br />

� If not otherwise specified in the physician marketing activity description, “publishing” includes use of any communications media, including but not<br />

limited to electronic media, newspapers, brochures, circulars, yellow pages, newsletters, <strong>and</strong> websites.<br />

� Be certain that information provided on the Hospital website or print media is accurate <strong>and</strong> uses appropriate disclaimers for physician supplied<br />

information. Avoid any use of comparative, qualitative or warranty type representations.<br />

� Avoid any endorsement of a product or supplier unless the practice is consistent with MBO or CHI policy.<br />

10


� This matrix is designed to primarily address the Stark Law implications of physician marketing activities <strong>and</strong> is not intended to cover all<br />

applicable federal <strong>and</strong> state law. The physician marketing activity should also be reviewed for compliance with state <strong>and</strong> federal truth in advertising<br />

laws (i.e., Lanham Act), State Boards of Medical Practice limitations <strong>and</strong> regulations <strong>and</strong> state laws on apparent agency.<br />

Physician Marketing<br />

Activity<br />

� ��� �<br />

Yes Caution Not allowed<br />

1. Publishing all medical staff member names,<br />

photo, office address <strong>and</strong> area of specialty<br />

in Hospital Medical Staff Directory.<br />

2. Publishing all medical staff member<br />

names, photo, office address <strong>and</strong> area<br />

of specialty on Hospital web site.<br />

3. Publishing name, photo, office address <strong>and</strong><br />

area of specialty in Hospital web site with<br />

web link to Physician’s private practice web<br />

page.<br />

4. Create a special section on the Hospital’s<br />

web page or banner advertising of a<br />

particular service line with the physician’s<br />

name, office address <strong>and</strong> other information<br />

about the physician’s services (such a<br />

bariatric or cardiac surgery programs).<br />

5. Provide free assistance in ad layout, design<br />

<strong>and</strong> placement for print or web advertising<br />

for physicians on the Hospital Medical Staff<br />

(existing or new medical staff members).<br />

6. Publish an article on a Hospital service with<br />

brief quotations from a Hospital or<br />

community physician about the medical<br />

service at the Hospital.<br />

7. Publish an article on a Hospital service with<br />

the physician prominently featured with<br />

quotations, office contact information <strong>and</strong> or<br />

fee information.<br />

8. Publish an article on a Hospital service with<br />

the physician paying fair market value based<br />

on the costs of the layout, placement fees,<br />

<strong>and</strong> other charges for the service based on the<br />

percentage of the article referencing the<br />

physician vs. the hospital service.<br />

EMPLOYED<br />

PHYSICIANS<br />

PHYSICIANS UNDER<br />

CONTRACT WITH THE<br />

HOSPITAL TO PROVIDE A<br />

SERVICE BUT THE<br />

HOSPITAL BILLS AND<br />

COLLECTS FOR THE<br />

PROFESSIONAL SERVICES<br />

11<br />

ALL OTHER PHYSICIANS<br />

(PHYSICIANS UNDER CONTRACT<br />

WITH THE HOSPITAL TO<br />

PROVIDE A SERVICE BUT THE<br />

PHYSICIAN BILLS AND<br />

COLLECTS FOR PROFESSIONAL<br />

SERVICES) i<br />

� � �Incidental medical staff<br />

benefit. 2<br />

� � �Incidental medical staff<br />

benefit.<br />

See footnote #2.<br />

� ���Hospital owned service<br />

lines. 3<br />

� ���Hospital owned service<br />

lines.<br />

See footnote #3.<br />

� ���Hospital owned service<br />

lines.<br />

See footnote #3.<br />

� ���Rotate the physicians<br />

selected. ..<br />

� ���<br />

Hospital owned service<br />

line <strong>and</strong> rotate physicians<br />

selected. .<br />

���This area of the law is unsettled.<br />

The recommended approach is to<br />

include the web link cost in the<br />

annual $300 limit per physician or<br />

charge a fair market value fee. 4<br />

�This practice would only be<br />

allowed if the Hospital charges the<br />

physician fair market value for the<br />

advertising. 5<br />

�<br />

���Allowed, but consider how much<br />

of the article is devoted to<br />

promoting the physician’s private<br />

practice of medicine as opposed to<br />

general medical information useful<br />

to the public. Rotate the physicians<br />

selected.<br />

�This approach may cross the line<br />

from incidental medical staff<br />

benefits to the unpaid promotion of<br />

a physician’s private practice of<br />

medicine.<br />

� � �Ok, but recommended to print a<br />

disclaimer that the ad was paid for<br />

by both parties.


Physician Marketing<br />

Activity<br />

� ��� �<br />

Yes Caution Not allowed<br />

9. Publish an announcement for new physicians<br />

on the Hospital medical staff (only once <strong>and</strong><br />

for all new physicians joining the medical<br />

staff).<br />

10. Provide free or below cost hospital<br />

advertising services for a newly recruited<br />

physician while the physician is under a<br />

Recruitment Agreement with the hospital.<br />

11. Publish a hospital ad that includes photos of<br />

physicians on staff in<br />

that service line (picture of OB physician<br />

with nursing staff on OB unit).<br />

12. Product manufacturers or third parties offer<br />

free or discounted advertising (based on<br />

purchasing practices or not) which may<br />

mention Hospital by name.<br />

13. Provide an advertisement for a joint venture<br />

with a physician.<br />

EMPLOYED<br />

PHYSICIANS<br />

PHYSICIANS UNDER<br />

CONTRACT WITH THE<br />

HOSPITAL TO PROVIDE A<br />

SERVICE BUT THE<br />

HOSPITAL BILLS AND<br />

COLLECTS FOR THE<br />

PROFESSIONAL SERVICES<br />

� � �<br />

12<br />

ALL OTHER PHYSICIANS<br />

(PHYSICIANS UNDER CONTRACT<br />

WITH THE HOSPITAL TO<br />

PROVIDE A SERVICE BUT THE<br />

PHYSICIAN BILLS AND<br />

COLLECTS FOR PROFESSIONAL<br />

SERVICES) i<br />

N/A N/A � The only way this service could<br />

be provided is to charge back the<br />

fair market value of the service to<br />

the physician or group.<br />

� ���Hospital owned service<br />

line <strong>and</strong> should rotate<br />

physicians selected.<br />

� ���<br />

���Gray area. Best practice is to<br />

rotate physician selected in the<br />

picture <strong>and</strong> rotate among all<br />

significant hospital service lines, not<br />

just high referring service lines.<br />

N/A N/A � The activity is not permitted<br />

unless the costs are fully charged<br />

back <strong>and</strong> allocated in accordance<br />

with the percentage of ownership of<br />

the joint venture.<br />

1 The term “all other physicians” includes non-employed, independent medical staff members <strong>and</strong> hospital/physician<br />

joint ventures such as imaging <strong>and</strong> ambulatory surgery centers.<br />

2 Under the incidental medical staff benefits exception under Stark Law, the Hospital may provide members of the<br />

medical staff with items or services (non-cash) on campus so long as it is not based on the volume or value of referrals;<br />

is reasonably related to the provision of medical services <strong>and</strong> the Hospital’s mission, is less than $25 per occurrence (or<br />

is calculated into the $300 annual limit of non-monetary compensation) <strong>and</strong> the item or service is consistent with the<br />

types of benefits offered by other hospitals within the same local region.<br />

3 When the hospital owns the service line <strong>and</strong> bills <strong>and</strong> collects for the physician’s professional fees, the hospital may use<br />

the fair market value or personal services exception under Stark. One key requirement of the fair market value <strong>and</strong><br />

personal services exception is that the agreement between the parties be in writing for the services or items provided,<br />

among other requirements.<br />

4 Under the non-monetary compensation exception under Stark Law, up to $300.00 per year, (non-cash) per physician,<br />

may be provided if all of the following conditions are satisfied: (i) the amount of the advertising support provided is not<br />

based in any manner that takes into account the value of volume of referrals or other business generated between the<br />

parties, (ii) the money is not solicited by the physician or the physician’s practice (including employees <strong>and</strong> staff<br />

members), (iii) the compensation arrangement does not violate the anti-kickback statue or any federal or state law<br />

governing billing or claims submission. The Hospital must have a system to track the item or service provided annually<br />

per physician.<br />

5 Fair market value under Stark <strong>and</strong> the anti-kickback law is essentially the same; the value of the advertising services<br />

being provided in an arms-length transaction when the buyer <strong>and</strong> seller are not otherwise in a position to generate<br />

business for the other party. In other words, the value or cost of the advertising services is consistent with the cost of<br />

services purchased from a commercial advertising agency or at least the cost to the hospital providing the services if<br />

there is no comparable service that can be purchased from an outside vendor. Under the fair market value exception to<br />


Stark (assuming another exception does not apply), all advertising services or items being provided must be in<br />

writing; the value of the services being provided <strong>and</strong> payment expected; the agreement must specify the time period<br />

covered; <strong>and</strong> the value of the services must not take into consideration the value or volume of referrals between the<br />

parties.<br />

107. Advertising <strong>and</strong> Marketing Policies<br />

All marketing projects follow an approval process. It starts with a request made by an<br />

administrative or service line representative that is sent to the marketing representative for that<br />

campus, who works with the system office creative team. A draft is then approved by the client<br />

(service, e.g.), then the president <strong>and</strong>/or marketing representative of the facility approves it <strong>and</strong><br />

sends to the system office creative team. Jeff Murphy has final approval.<br />

All marketing activity, including media buying <strong>and</strong> creative, must be coordinated through the <strong>Saint</strong><br />

<strong>Joseph</strong> <strong>Health</strong> <strong>System</strong> marketing department.<br />

All promotional items (T-shirts, pens, etc.) are purchased or approved through Angela Florek,<br />

aflorek@sje.sjhlex.org, or the marketing representative at the appropriate facility.<br />

[include the template form used in marketing]<br />

108. Internal Communication<br />

Common Thread magazine: www.<strong>Saint</strong><strong>Joseph</strong>CommonThread.org<br />

inCommon electronic newsletter: www.<strong>Saint</strong><strong>Joseph</strong><strong>Health</strong><strong>System</strong>.org/InCommon<br />

The Daily Line-Up st<strong>and</strong>-up meeting<br />

eMed physician electronic newsletter: www.<strong>Saint</strong><strong>Joseph</strong>Physicians.org<br />

Common Thread is an 8.5” x 11” glossy magazine published 6 times a year. It is distributed to all <strong>Saint</strong><br />

<strong>Joseph</strong> <strong>Health</strong> <strong>System</strong> employees, key CHI employees <strong>and</strong> displayed in waiting rooms <strong>and</strong> public<br />

areas throughout the system. It is available online for public viewing at<br />

www.<strong>Saint</strong><strong>Joseph</strong>CommonThread.org. The magazine’s content focuses on employees <strong>and</strong> their<br />

outreach inside <strong>and</strong> outside <strong>Saint</strong> <strong>Joseph</strong> <strong>Health</strong> <strong>System</strong>. Kara Fitzgerald is the editor:<br />

fitzgekl@sjhlex.org, 859.313.1845. Story ideas <strong>and</strong> suggestions may be sent to her directly or<br />

submitted online at www.<strong>Saint</strong><strong>Joseph</strong>CommonThread.org.<br />

inCommon is a weekly electronic newsletter containing details <strong>and</strong> short reports about organizational<br />

news, along with photos of recent events. It is sent to all <strong>Saint</strong> <strong>Joseph</strong> <strong>Health</strong> <strong>System</strong> employees’<br />

work e-mail addresses. Issues of the newsletter are archived at<br />

www.<strong>Saint</strong><strong>Joseph</strong><strong>Health</strong><strong>System</strong>.org/InCommon. Content is coordinated through Kara Fitzgerald:<br />

fitzgekl@sjhlex.org, 859.313.1845.<br />

The Daily Line-Up is delivered face-to-face Monday through Friday by department leaders to<br />

employees across <strong>Saint</strong> <strong>Joseph</strong> <strong>Health</strong> <strong>System</strong>. It is a st<strong>and</strong>up five-minute presentation for new<br />

policies <strong>and</strong> procedures, daily information <strong>and</strong> breaking news within the organization. It consists of<br />

system news <strong>and</strong> facility news: system news is shared with all employees <strong>and</strong> facility news is<br />

customized according to the individual facility (exception: <strong>Saint</strong> <strong>Joseph</strong> Hospital, <strong>Saint</strong> <strong>Joseph</strong> East<br />

<strong>and</strong> <strong>Saint</strong> <strong>Joseph</strong> - Jessamine share the same facility news). Content is coordinated through Kara<br />

Fitzgerald: fitzgekl@sjhlex.org, 859.313.1845.<br />

13<br />

Deleted:


14<br />

eMed is an electronic newsletter for physicians within <strong>Saint</strong> <strong>Joseph</strong> Hospital, <strong>Saint</strong> <strong>Joseph</strong> East<br />

<strong>and</strong> <strong>Saint</strong> <strong>Joseph</strong> - Jessamine. It is distributed monthly <strong>and</strong> as-needed with late-breaking news <strong>and</strong><br />

information. It is available online for viewing at www.<strong>Saint</strong><strong>Joseph</strong>Physicians.org. Content is<br />

coordinated through Cynthia Salamanca: salamac@sjhlex.org, 859.313.1096.<br />

For internal communications, spell out the facility’s full name on first reference. The initialism is fine<br />

on second reference.<br />

<strong>Saint</strong> <strong>Joseph</strong> <strong>Health</strong> <strong>System</strong> (SJHS)<br />

<strong>Saint</strong> <strong>Joseph</strong> - Berea (SJB)<br />

<strong>Saint</strong> <strong>Joseph</strong> East (SJE)<br />

Flaget Memorial Hospital (FMH)<br />

<strong>Saint</strong> <strong>Joseph</strong> Hospital (SJH)<br />

<strong>Saint</strong> <strong>Joseph</strong> - Jessamine (SJJ)<br />

<strong>Saint</strong> <strong>Joseph</strong> - London (SJL)<br />

<strong>Saint</strong> <strong>Joseph</strong> - Martin (SJM)<br />

<strong>Saint</strong> <strong>Joseph</strong> - Mount Sterling (SJMS)<br />

109. Public Communication<br />

News releases:<br />

Any news-worthy information of public interest can be sent to the appropriate campus marketing<br />

representative (see page 3), who will send out news releases to the media when appropriate.<br />

A release form must be signed by any patient or person who agrees to appear in a photograph.<br />

Facility representatives are to scan <strong>and</strong> e-mail a copy of each release, including date(s) <strong>and</strong> details of<br />

the project to Stacey Paredez.<br />

Crisis communication:<br />

Don’t contact a media outlet for anything related to sales or news or public relations. Contact the<br />

local marketing representative (see page 3) of the facility in question. This person will then work<br />

with Jeff Murphy, who is the spokesperson for <strong>Saint</strong> <strong>Joseph</strong> <strong>Health</strong> <strong>System</strong>. No one other than Jeff<br />

or his designated marketing representative should be communicating with the media.


Photo release form:<br />

PURPOSE OF AUTHORIZATION: CATHOLIC HEALTH INITIATIVES<br />

Attached is an authorization form for use by Catholic <strong>Health</strong> Initiatives (“CHI”) to obtain<br />

authorization to photograph <strong>and</strong>/or interview (as defined in the form) a patient or patient family<br />

member at one of its Market-Based Organizations (“MBOs”), visitors, employees, independent<br />

contractors or other persons who may or may not have association with CHI or one of its MBOs.<br />

The form should not be used by a skilled nursing facility or an MBO.<br />

Photographs or interviews of participants that execute this authorization form may be produced,<br />

duplicated, published, used <strong>and</strong>/or disclosed in any other manner by CHI, one of its MBOs, <strong>and</strong>/or<br />

either of its subsidiaries, affiliates, providers or any other individuals or entities designated by such<br />

parties.<br />

This form has an optional provision to use in situations where compensation is made to<br />

participants. If compensation is provided, add the following provision as a new paragraph<br />

above the signature lines:<br />

For consideration in the amount of $__________________ _______________________<br />

(Amount) (Insert initials of participant)<br />

If compensation is provided, you will need to replace the second to last paragraph of the<br />

authorization form with the new paragraph below.<br />

In addition, I waive all rights to or conditions on the use <strong>and</strong>/or disclosure of these photographs <strong>and</strong>/or interview<br />

material that I may have pursuant to this authorization <strong>and</strong> for the consideration provided, I further waive any claim<br />

for payment or royalties related to the production, duplication, publication or other use <strong>and</strong>/or disclosure of such by<br />

CHI, its subsidiaries, affiliates, or any other party involved in the specified use <strong>and</strong>/or disclosure, now or in the future.<br />

THIS IS A MODEL FORM; HOWEVER, THERE MAY BE ADDITIONAL STATE-<br />

SPECIFIC REQUIREMENTS FOR SUCH AUTHORIZATIONS, HEALTH<br />

INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (“HIPAA”) INCLUDING<br />

PRE-EMPTION OR MORE STRINGENT STATE LAWS, WHICH MAY<br />

NECESSITATE REVISION OR FURTHER CUSTOMIZATION OF THE ATTACHED<br />

FORM PRIOR TO ITS’ USE.<br />

For questions regarding use or applicability of this authorization, please call:<br />

� Terri Karsten, Associate Counsel, Provider Operations (859) 594-3008; or<br />

� Lauren Walker, Manager, Communications Services (859) 594-3111.<br />

REMINDER: This form should be reproduced on CHI letterhead.<br />

(This form was updated January 2006 <strong>and</strong> is HIPAA compliant as of this date for federal law<br />

purposes.)<br />

15


(Use on CHI Letterhead)<br />

CATHOLIC HEALTH INITIATIVES AUTHORIZATION<br />

TO BE PHOTOGRAPHED AND/OR INTERVIEWED<br />

Name of Participant: __________________________<br />

I hereby voluntarily authorize Catholic <strong>Health</strong> Initiatives (“CHI”), <strong>and</strong>/or its subsidiaries, affiliates,<br />

agents, contractors, providers, or employees to interview <strong>and</strong>/or take photographs of me. I<br />

underst<strong>and</strong> that the term photograph may include, but not be limited to, videotape, videodisc, digital<br />

image <strong>and</strong> any other mechanical means of recording or producing visual images (hereinafter referred<br />

to as “photographs”). I also underst<strong>and</strong> the interview may involve, but not be limited to, audio tape,<br />

or other recording device, written recording or other mechanical means or medium to preserve the<br />

discussions (hereinafter referred to as “interview material”).<br />

I underst<strong>and</strong> <strong>and</strong> agree that the photographs <strong>and</strong>/or interview material may also be used <strong>and</strong>/or<br />

disclosed for any <strong>and</strong> all other purposes deemed appropriate by CHI, <strong>and</strong>/or its subsidiaries <strong>and</strong><br />

affiliate organizations. Such purposes may include, but not be limited to education, treatment, public<br />

relations, advertising, communication materials, promotional, <strong>and</strong> marketing publications (including<br />

postings on a organization’s website), <strong>and</strong>/or fundraising activities.<br />

I underst<strong>and</strong> that I may refuse to sign this authorization, that there is no obligation to participate<br />

<strong>and</strong> that there will not be any condition on the treatment, payment, enrollment in any health plan, or<br />

eligibility for benefits based on my providing authorization for use <strong>and</strong>/or disclosure of my<br />

photographs or interview material.<br />

I agree to hold CHI harmless, <strong>and</strong> its subsidiaries, affiliates/facilities, agents, officers, contractors,<br />

providers, directors, <strong>and</strong> employees, or other third parties designated by these entities or individuals<br />

that are involved in the production, duplication, publication, or any other use <strong>and</strong>/or disclosure of<br />

the photographs <strong>and</strong>/or interview material for any damages or losses incurred by such use <strong>and</strong>/or<br />

disclosure of the photographs <strong>and</strong>/or interview material. I also underst<strong>and</strong> that the photographs<br />

<strong>and</strong>/or interview material used <strong>and</strong>/or disclosed pursuant to this authorization may be re-disclosed<br />

by a recipient <strong>and</strong> such cannot be controlled by any of the aforementioned parties.<br />

In addition, I waive all rights to or conditions on the use <strong>and</strong>/or disclosure of these photographs<br />

<strong>and</strong>/or interview material that I may have pursuant to this authorization <strong>and</strong> waive any claim for<br />

payment or royalties related to the production, duplication, publication, or other use <strong>and</strong>/or<br />

disclosure of the photographs <strong>and</strong>/or interview by CHI, its subsidiaries or affiliates, or any other<br />

party involved in any use <strong>and</strong>/or disclosure, now or in the future.<br />

I further underst<strong>and</strong> <strong>and</strong> agree that these photographs <strong>and</strong>/or interview material may be used<br />

beyond the initial purpose <strong>and</strong> expiration date if any listed below for archival <strong>and</strong>/or historical<br />

purposes by CHI, its subsidiaries or affiliates.<br />

Expiration:<br />

This authorization will expire on __________________________________________ (insert date<br />

or check box below if it applies).<br />

When no further production, duplication, publication or reprint or any<br />

other use of the photographs <strong>and</strong>/or interview material is required by<br />

16


Facility, CHI <strong>and</strong>/or its subsidiaries or affiliates.<br />

Revocation: I underst<strong>and</strong> that I may revoke this authorization at any time by notifying CHI in<br />

writing by sending a letter to Jerry Miller, Communications, Catholic <strong>Health</strong> Initiatives, 1999<br />

Broadway, Suite 2600, Denver, Colorado, 80202, or completing the Revocation of Authorization<br />

form. I underst<strong>and</strong> that if I revoke this authorization, it will not affect any actions that CHI took<br />

before it received my revocation letter. For example, CHI cannot rescind disclosures it has already<br />

made, <strong>and</strong> may use my health information as necessary to bill <strong>and</strong> collect for services rendered.<br />

Name: _______________________________________________________<br />

(Please print name of participant)<br />

Signature: ____________________________________ Date: ____________<br />

Witness: ____________________________________ Date: ____________<br />

Address: ______________________________________________________<br />

______________________________________________________<br />

(City/State/Zip)<br />

If the participant involved is under age 18 or unable to grant authorization, the parent, guardian or<br />

legal representative, as applicable, must provide authorization:<br />

I hereby certify that I am the parent, guardian, or legal representative of _____________________,<br />

named above. I do give my authorization without reservation to the foregoing.<br />

Name of parent, guardian, or legal representative ______________________________________<br />

(Please print name of parent, guardian or legal representative)<br />

FOR INTERNAL USE ONLY<br />

Signature: ____________________________________ Date: ____________<br />

Witness: _____________________________________ Date: ____________<br />

Marketing: If CHI will receive compensation for the use <strong>and</strong>/or disclosure of the photographs or<br />

interview material, CHI must disclose this to the participant.<br />

When CHI is requesting authorization to use health information for its own use, the following<br />

section must be completed <strong>and</strong> a signed copy must be given to the individual.<br />

Staff Personnel:<br />

Received by: _____________________________________ Date: _________________<br />

A signed copy was provided to the individual: YES NO<br />

17

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