Annual Report

SASCO SENIOR CITIZENS’ HOME

CONTENT
1. Message from SASCO Management Team
2. Highlights
3. About Us
4. Identifying and Meeting Needs of Clients
4.1. Give n Take Campaign
4.2. Facilities Management (Renovations & Transport)
4.3. We are Home Project
4.4. sascoDINE
4.5. sascoTHERAPY
4.6. Geriatric Pharmaceutical Care
5. Building Capability & Capacity
5.1. Our 4th Day Care Centre
5.2. Supporting Community Care Funding for Seniors
5.3. Career Enhancement Programme
5.4. Policy & Audit
5.5. Donor Payment Migration
5.6. Temasek Foundation Cares – Carer Support@Centres
5.6. Social Work
6. Moving Forward
6.1. Extending Our Reach
6.2. sascoHOMECARE
6.3. sascoPOM
6.4. sascoFUTURE
6.5. sascoMANAGE
7. Their Journey

MESSAGE
“
Our team of colleagues worked very hard towards elevating our care beyond the basic fabric, by
restoring self-worth and dignity back to our seniors. We started the year re-focusing our efforts
across our different facilities, centralising many critical functions and identified key programmes
and initiatives towards supporting our work.
Identifying and Meeting the Needs of our Seniors
Our seniors are the reason for our existence. We have met care needs of these seniors and have
taken up the challenge of co-creation of programmes with our seniors. We find success in many
first co-creation of programmes and meeting these needs. One of which was “We are Home”
Project the replacement of the beds and frame for our 102 seniors in our Sheltered Home.
Building Capability and Capacity
With the crunch in manpower, Mentorship was introduced through the creation of Programme
Leaders who with their vast experiences in the ILTC sector, together with life experiences are
able to guide younger and new entrants into our industry. This has led to better integration and
an improved understanding of the sector.
Standards are important in our line of work. Our Policy & Audit Division was set up to standardise
our Standard Operation Procedures (SOP) and ensure compliance. Through the use of technology,
there was increased efficiency in information sharing across departments.
Moving Forward
We are pleased to share that SASCO will be operating two Senior Activity Centres in 2017 to
support active and successful ageing, expanding our reach across the eldercare continuum. Our
team will also be looking forward to new initiatives through sascoHOMECARE and sascoPOM to
expand our services of care towards our ageing population.
Refocusing our efforts was the key task this year. As we look forward to consolidate our efforts
and embracing the year ahead, we rely on your continued support for our seniors.
“

HIGHLIGHTS
5
4
3
2
1
364
Volunteer Hours
HKN WC TB CCK
Kitchen HQ
17 Audits
13
0% subsidy
30% subsidy
11
60% subsidy
13
21
50% subsidy
259
Subsidised Clients
103
75% subsidy
80% subsidy
111
Community Outreach
Centure Nursing
3 7
17
7
6 11
Upgraded ISO
9001:2015
63 New SOPs
Facilities & Transport
Finance
4
6
2
Human Resource
Direct Payout
to Seniors under
sascoSKILLS
Social Work
Policy & Audit
Nursing
Kitchen
$3,512

$160k
Savings
Per
Year
Migrating offshore
Donor Payment processing to
UOB PCI Compliance
Foreign
Worker
Local
Worker
Integration with
ILTC portal from
FY2016 2nd Q
2016
2017
39% decrease
in foreign worker.
Increased local workers = Increased
Care Quality
6.5 : 10
4 : 10
ILTC
Nursing
Cloud
Computing
Microsoft
365
Social
Work
Human
Resource
Finance
07
08
01
SASCO
SERVICE
MODELS
190, 010
Meals Cooked with
50
New Dishes
02
03
Breakfast
40,150
47%
Savings on
food compared
to yr 2015
Dinner
40,150
Lunch
109,710
06
04
05

ABOUT US
SASCO Senior Citizens’ Home is a registered charity since 1981. Currently, we
run 1 Sheltered Home and 4 Day Care Centres. In total we serve more than 250
seniors across different programmes offered by Ministry of Health (MOH) and
Ministry of Social and Family Service (MSF).

Our
Programmes
5
ACTIVE REHAB
CLIENTS
55
DEMENTIA
CLIENTS
47
SOCIAL
DAYCARE
CLIENTS
26
ENHANCED
DEMENTIA
CLIENTS
89
INPATIENT
CLIENTS
(SHELTERED HOME)
40
SPICE-PILOT
CLIENTS
19
SPICE
MAINSTREAM
CLIENTS
4
MAINTENANCE
REHAB
CLIENTS

Identifying
& Meeting
Needs of
Clients
Mr Chong Foon Leh
Artist of painting
Give n Take Campaign
Facilities Management
(Renovations & Transport)
We are Home Project
sascoDINE
sascoTHERAPY
Geriatric Pharmaceutical Care
“We forget not who we serve and look towards
innovation in our caregiving journey.”

SASCO
SERVICE
MODELS

Give n Take Campaign
The demographics of our greying population is changing, the care needs of our
seniors has to be redefined. In view of this, our new service standards is aligned
towards the Ministerial Committee on Ageing’s Action Plan for Singaporeans to
age successfully.
The Give n Take Campaign is created on the fact that “Everyone is unique as each
has something intrinsic to Give and something that we need to Take from the
community we live in”. This spirit promotes value exchanges between our elderly,
staff, volunteers, donors and communities for our new models of care.
We see our seniors as active givers, moving away from the conventional passive
receivers. They are empowered to have a say in the programme and activities to
be involved in. Encouraging seniors in life-long learning supports the curiosity
of every individual to learn in their areas of interest and equal opportunities for
skills development. This initiative restores self-pride, self-worth and dignity to our
seniors.
Give n Take is now launched on our social media
platforms. As of 28 December, we have 363 likes on
Facebook, 2, 591 views on Youtube!
363
2591
9 NOVEMBER www.giventake.sg
15 MARCH
4 JUNE

Give n Take Art Exhibition, B.NU Space Gallery
28, 29, 30 October 2016
Give n Take Day, The Ground Theatre, SCAPE
9 November 2016

Facilities Management (Renovations & Transport)
SASCO Facilities Management Department was formally setup to oversee
the renovations and enhancements required across our different facilities. The
department has built in-house capability to serve our seniors better in terms of
improved infrastructure and efficient transportation service through our fleet of
vans.
SASCO @Telok Blangah was renovated and enhanced. This was an expansion of the
space to include a new pilot SPICE programme. With more space, the centre is now
able to take in a total of 50 clients, an additional 20 under the SPICE Programme.
The renovation was supported by Agency for Integrated Care (AIC) and funded by
Ministry of Health (MOH).
SASCO @Hong Kah North also received a makeover for the centre and its kitchen.
More utilisation of space at the centre was maximised with the renovation. They
were also able to have more storage for the essentials at the centre.

SASCO @ Telok Blangah

SASCO @ West Coast

SASCO @ Hong Kah North

We Are Home
Recognising the physical needs of our seniors, “We Are Home” started as a project
to create a senior citizens’ friendly home at SASCO @Choa Chu Kang.
Replacements of firm mattresses and sturdy bedframes and a sitting corner together
with a coffee station at our Sheltered Home, SASCO @Choa Chu Kang sees the first
step towards creating a homely feel for our seniors. The highlight is a gourmet coffee
machine that our seniors make coffee as part of life-long learning.
3 SETS OF
TABLES AND
CHAIRS
103 SETS OF
MATTRESSES
AND BEDFRAMES
1 COFFEE MACHINE

sascoDINE
SascoDINE, led by our Head Chef, introduces new recipes and menus in
consultation with our seniors. The department has a significant 47% cost savings
due to the restructured procurement process and increased efficiency in the kitchen.
50 NEW DISHES CREATED!
High food hygiene standards have also been upheld through the re-training of
staff and standardising the food preparation process. The team was also challenged
to provide palatable food in terms of texture and taste as well as to ensure the
nutritional needs of the seniors were met.
Through co-creation with seniors on these menus, memories are relived through
the taste, bringing back past experiences they have lived through.

sascoTHERAPY
SascoTHERAPY is a unique blend of therapy to improve overall quality of life.
Maintaining a core strength is important for seniors to continue to be independent
in their Activities of Daily Living (ADL). Through different activities such as
stretching and breathing techniques, incorporation of therapy-based equipment and
technology.
The HUR Equipment was included to improve rehabilitation of our seniors,
enhancing their mobility and providing up to date technology support productivity.
The exercises build the strength of the seniors in their ability to move. 80 seniors
benefitted from the programme and gained strength towards ADL.
By integrating therapy equipment and technology, our seniors are able to increase
their self-awareness and appreciation through task orientated activities, elevating
their self-worth and confidence.
y
h
si
c
al
s oc i a l
Emo tional
p
PHYSICAL
SOCIAL
EMOTIONAL

Geriatric Pharmaceutical Care
GPC is an initiative under National Pharmacy Strategy to promote Pharmaceutical
Care Excellence. This is a collaboration bringing together sasco@DACE, Agency
for Integrated Care (AIC) and Ministry of Health Holdings (MOHH). This service
is offered to Singapore Programme for Integrated Care for the Elderly (SPICE)
Centres and Dementia Day Care. Our SASCO @Telok Blangah has a total of 44
clients involved in the pilot study which seeks to provide medical reconciliation
and review services to reduce drug-related problems and medical errors. A total of
19 clients received GPC Services.
This ensures the totality of care plan process and educated clients, caregivers and
healthcare staff that the needs of the clients should be communicated and reviewed
by a multi-disciplinary team to prevent fragmented care.
Patients receiving or requiring
a pharmaceutical product or
service
Step 1
Assess Needs and Identify
drug problems
Step 4
Monitor and Review
the Care Plan
Step 2
Develop a Care Plan
Step 3
Implement the Care Plan

Building
Capability
& Capacity
Our 4th Day Care Centre
Mdm Hoe Lai Ho
Artist of painting
Supporting Community Care Funding
for Seniors
Career Enhancement Programme
Policy & Audit
Donor Payment Migration
Temasek Foundation Cares
– Carer Support@Centres
Social Work
“This journey is exciting and fulfilling, we continue
to sharpen our tools to serve better and more.”

SASCO @JurongWest
April 2016 marks a new chapter for SASCO @JurongWest who joined us as our fourth
Day Care Centre offering the Singapore Programme for Integrated Care for the Elderly
(SPICE). The immediate task was to ensure a smooth transition of the clients from its
previous service provider to our new care models and staff.
SASCO @JurongWest cares for clients within the Jurong and Bukit Batok area, serving a
much needed population who require higher care needs during the daytime. In FY 2016,
we served 18 clients. Renovation plans are in the pipeline to improve our facilities for the
direct benefit to our clients.

Supporting Community Care Funding
for Seniors
With more than half of our seniors still ageing within the community, our Social
Work Team works closely with our various Community Development Councils
(CDCs) where our Centre-based ILTC clients reside within. With a comprehensive
list of financial assistance available to respective residents, our clients are educated
on the different funds that they are able to utilise. Clients and their families are
now more aware of the community resources they have access to. This is especially
important for needy seniors who require additional Financial Assistance.
Connecting the seniors back to their own community and grassroots ensures
a consolidated effort between different agencies working towards the common
benefit of our seniors. This echoes the Many Helping Hands Approach to build a
more cohesive community.
CDCs
CLIENTS’
FAMILIES
COMMUNITY
SASCO

SASCO Human Resource Enhancement
SASCO Career Enhancement Programme (CEP) 2016 was introduced to
achieve quality care by promoting work-life balance to our caregivers and support
staff. Our direct care staff has the option to choose a 4-Day work week, allowing
them a longer rest time to recharge, as well as tend to their family needs. This is a
welcoming benefit especially for staff who would like a greater balance to tend to
their family.
The Community Engagement Benefit (CEB) under this programme supports
our staff to be engaged with community programmes such as outings to places
of interest, encouraging sporting activities to support creativity and innovation.
With the exposure to non-work related activities, a more supportive and enriched
social life, our staff returns to work focused and motivated.
With the ILTC sector depending larging on foreign workers, 2016 saw SASCO
moving towards increased dependency on local staff in the care of our seniors. A
replacement of 39% of foreign workers to local staff. With similar cultural contexts,
our seniors felt more understood when communicating in local dialects. This is a
significant step in improving the interaction between our direct care staff and has
elevated quality of care for our largely communicative seniors.
SASCO Human Resource Enhancement
Career Enhancement
Programme
Strong Singaporean
Core
4-Day Work Week
Community
Engagement Benefit
$200
39%
of foreign workers
replaced by local workers
LONGER REST TIME
TO RECHARGE
SPORTING
ACTIVITIES
PLACES OF INTEREST

Policy & Audit
The Policy & Audit Department oversees the standards that all centres and
Home are looked after, centralising the standards of operations in all our centres.
This ensures that staff at all facilities were able to focus on their operations towards
direct care of our seniors. The department focuses on 1. Policy Formulation and
Compliance to Service Standards, 2. Internal and External Audits, 3. Automation
and Technology.
In FY 2016, there were a total of 17 audits across our 4 Day Care Centres and
Home. This ensures that the same level of service standards are maintained across
our different programmes.
Through the VWOs-Charities Capability Fund (VCF) from National Council of
Social Services (NCSS), a review to convert our previous ISO Standard 9001:2008
to the new certification to ISO 9001:2015 is in progress.
The direct integration of our Cloud Computing to Intermediate Long Term Care
(ILTC) Portal has been completed with the assistance of Agency for Integrated
Care (AIC). The implementation of Cloud Computing supports the platform for
clients’ data to be stored in one central place, ensuring the completeness and of
data including not limited to nursing notes and social work reports.
This allows a more efficient way of sharing information across our centres and
Home. A secure and larger data storage enables our different functions and
departments to operate in a seamless manner. HR and Finance module has also
been introduced to improve productivity for our inter-department work.
1. POLICY FORMULATION
& COMPLIANCE TO
SERVICE STANDARDS
2. INTERNAL &
EXTERNAL AUDITS
3. AUTOMATION &
TECHNOLOGY

Donor Payment Migration
Through the streamlining of our donor payment process, the migration of our
processing bank is completed and is now managed with our local bank. This
ensures that any transactions that need to be completed for donors are efficiently
attended to in a shorter timeframe. The migration has reported a savings of
$12,000 a month.
This is also in line with the Payment Card Industry Data Security Standard (PCI
DSS).
$12,000
savings/mth
Faster
transactions
Higher
Security
PCI
compliant

Temasek Foundation Cares –
Carer Support@Centres
Our SASCO @Hong Kah North is one of the pilot centres for Temasek Foundation
Cares – Carer Support@Centres with 3 other agencies led by Agency for Integrated
Care (AIC). The programme aims to establish a new care model that supports both
the seniors and caregivers in the caregiving journey. Key programme elements
look into supporting caregiving stress and sustaining care for their loved ones
in the community. 40 caregivers at SASCO @Hong Kah North have benefited
from the programme and have reported to cope better with caregiving stress and
managing their loved ones.
ManAging
Loved Ones
CareGIVING
STRESS

Social Work
The year also saw an increased number in our Social Work Team to meet the
needs and requirements of our seniors. Each of our Home and Centre has a Social
Worker to care for the needs of the seniors and as well expand this care to their
family members and caregivers.

Moving
Forward
Mr Joseph Lingam
Artist of painting
Extending Our Reach
sascoHOMECARE
sascoPOM
sascoFUTURE
sascoMANAGE
“We continue to seek new opportunities and stay
grounded in our work and uphold standards
towards eldercare.”

Extending Our Reach -
Moving into Active Ageing – SACs
There is a critical need to support active seniors to remain healthy and socially
engaged, a challenging need for our younger generation to step up and remain
active in their social relationships with their ageing parents and grandparents, to
promote “Home First” initiatives within our community. With this, our team is
ready to seek more opportunities in the eldercare continuum.
SASCO has been awarded two Senior Activity Centres - SASCO @Khatib and
SASCO @Compassvale to operate for 2017. This is a huge step towards building
our capacity and capability in supporting successful ageing. This adds another
dimension of eldercare into our work.
Senior citizens are encouraged to utilise the facilities at the Senior Activity Centre.
Facilities such as the Cafe, Cooking Studio and Library Corner at Khatib and
Training Studio and Artist Corner at Compassvale. Certain facilities are also
available for public use. With these two SACs, we challenge our team to innovate
and introduce refreshing programmes that encourage different communities to
come together to promote our Give n Take spirit.
sasco@HONG KAH NORTH
sasco@CHOA CHU KANG
sasco@COMPASSVALE
sasco@JURONG WEST
sasco@KHATIB
2016
1999
2006
2015
2017
1981
2017
sasco@WEST COAST
sasco@TELOK BLANGAH

sascoHOMECARE
SascoHOMECARE is an integrated care service that allows our seniors to stay
in their homes while delivering the required care to them. This chapter is a huge
step forward in terms of partnership with a private healthcare provider to serve
the needs of our seniors in the comfort of their own homes.
Bringing affordable and quality care to seniors at their homes can support
their independent living and maintain their dignity. sascoHOMECARE model
is designed to provide holistic high quality and continuous care for acute and
complex patients at home. This is also modelled upon Japan’s quality of eldercare
services.
age
in
place
elderly-friendly
home
nurse
walking
frame
therapy
aid
first
aid
walking
stick
old
is
gold
medicine
personalised care
pills
wheel
chair
home
doctor
check
up
senior
citizens
accessible
comfort
walking
frame
Home Nursing
Home Medical
Medical Escort
& Transport
Home Therapy
Meals on Wheels
Home
Personal Care
Hospice
Home Care

sascoPOM
SascoPOM is a pilot programme, partnering South West CDC and Agency for
Integrated Care (AIC), extending our Give n Take Spirit towards community
funding and assistance. This model of co-funding with authorities will subsidise
programmes under AIC to ensure inclusion of needy seniors. Through this
programme, multi-agencies are able to capitalise on one another’s strength to
provide assistance for our needy Singaporeans. This extends beyond benefiting
only seniors under our care, but includes needy residents within the district. This
benefits the group between the income level $900 - $2400.

sascoFUTURE
Inspired by the model of the Enabling Village, SASCO hopes to work with
agencies to support an assisted eldercare living in Singapore. With the changing
demographics of seniors, there will be a vacuum between seniors being cared for
in a centre-based day care and the nursing home. This group of baby boomers
may be single with no immediate families to care for them.
The collective services and conducive active ageing environment will provide
assisted living while at the same time maintaining the independence of this
group of seniors. Capitalising on the synergy of collective and group living, this
is envisioned to be a collaborative effort among the community in the heartlands,
providing essential services and a sense of belonging.

sascoMANAGE
SascoMANAGE is a platform for skilled volunteers and regular donors to come
together to make a difference for our seniors. These volunteers will be sharing
their expertise in either direct or non-direct care to our seniors. Recognising
them as a valued stakeholder in the care journey of our seniors is an important
step towards building a culture of sharing expertise and value exchanges between
different stakeholders in the community.
Seniors
Donors
Volunteers

Their
Journey
Mdm Kim Yan
Artist of painting
Clients’ Impact Stories
- Mr Muthusamy
- Mdm Yeo Muey Kia
- Mdm Teo Ah Yan
- Mr Wong Kong Yong
- Mdm Soon Kim Teow

My Childhood, my Companion, my Love.
Mr Muthusamy, SASCO @Choa Chu Kang
With fond eyes and a gentle voice, Mr Muthusamy shared about his childhood with us. Brought
up in the workers’ quarter, he remembers the days when football and rabbits were his love. His
constant walk out to the temple behind the Home has a simple reason – he wanted to feed the
rabbits and relive the days when he was growing up.
One day, Mr Muthusamy’s friend found out that he no longer visit the rabbit shelter and offered
to bring rabbits to our Home. This was the start of our sascoACT Rabbit Therapy. Since then,
there was no looking back but enjoying the company of these little fluffies, bringing lots of joy
to our seniors.

Cherished are Times Spent with your Loved ones.
Mdm Yeo Muey Kia, SASCO @Hong Kah North
Since attending the various activities at the Centre, Mdm Yeo is more cheerful and is more meaningfully
engaged. She enjoys karaoke and exercise sessions, and loves interacting with her friends. Her daughter
is thankful for her care in SASCO @Hong Kah North as it provides respite for her and her family.
Mdm Yeo has never heard nor visited the Universal Studios. Her mobility challenge has been the
obstacle to a much cherished family outing. Through the partnership of SASCO with Community
Chest, Mdm Yeo is able to celebrate her 100 year old with her family at a local attraction she has never
been before.

A Quiet Loss of Memory.
Mdm Teo Ah Yan, SASCO @Telok Blangah
85 year old Mdm Teo Ah Yan was a home-maker with 5 children. She now attends our Dementia Day
Care Programme and have gained more independence in standing, exercise and walking with frame.
Her son also benefited from caregiver respite as this programme allows her to take on odd jobs to earn
income when he can and gives him a peace of mind.
Although Mdm Teo was diagnosed with dementia, she could know who was missing from the Day
Care that day. She has a loud voice and can always be seen and heard exchanging a conversation with
other seniors at the centre. Due to her recent admission to hospital, we are working with Mdm Teo to
manage her episodes of outbursts to maintain her hypertension.

Immobility does not stop you from Moving Forward.
Mr Wong Kong Yong, SASCO @Jurong West
Since the onset of his medical condition in August 2006, Mr Wong has been ADL dependent and
requires care. Mdm Lim, his wife who has been taking care of him has experienced tremendous stress
and her health has been affected. Mr Wong and Mdm Lim is staying in a fully-paid 4-room HDB flat.
Their marital relationship is good despite strained at times. They have no children and seek financial
and emotional support from both their siblings.
Since coming to SPICE, Mr Wong no longer has to be in bedridden during the day when Mdm Lim
is at work. He enjoys engaging in exercises and activities with other clients in SASCO @Jurong West
and carries a positive attitude towards life. Although one side of his body is immobile, he is often seen
making the effort to move short distances, shuffling with his foot on his wheelchair.

Healthy Living, Fitness for Life.
Mdm Soon Kim Teow, SASCO @West Coast
Mdm Soon used to have difficulty engaging in ADL, such as putting her arm to her back or reaching
to the cabinets to retrieve items. Ever since the implementation of sascoTHERAPY, she has been
diligently attending every therapy session and has seen remarkable results. Her limbs are no longer as
stiff and she feels more independent then before.
Mdm Soon’s easy-going personality also helps her to stay mentally healthy and socialise with her
friends at the centre. She was selected and being presented ‘Best Fitness Award’ by Sasco and received
her certificate from Dr. Amy Khor, Senior Minister of State.