Eltizam Newsletter 4th Quarter FINAL
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#Exceptional<strong>Eltizam</strong><br />
2 0<br />
CORPORATENEW SLETTER<br />
<strong>4th</strong><strong>Quarter</strong><br />
167
MESSAGE FROM CEO<br />
Dear All,<br />
Happy New Year to you all!<br />
2016 has been an excellent year for <strong>Eltizam</strong> Group and our subsidiary companies. We have increased revenues by over<br />
50%, we commenced operations in Dubai and created the largest privately owned community management company in<br />
the UAE. We have also secured various FM contracts outside of our shareholders estate, mobilized 5 new towers in City<br />
of Lights on Reem Island and now have a healthy portfolio of clients for our entities to target new and organic business<br />
growth. Coupled with this has been the opening of both Three60 Leisure and Three60 Energy as legal entities and very<br />
shortly Remax 360 will be a separate legal entity as well.<br />
To continue to grow our business will always be a key goal for us but just as important is to maintain the highest levels<br />
of service to our existing clients and customers. 2017 will be about continued growth, Middle P & L Management, our<br />
development as an organization in the UAE and wider afield and about our standards of service. We must not forget that<br />
customer service is at the base of everything we do and everything we stand for. We embarked on this journey to create<br />
a company that was capable of managing multiple clients across multiple assets whilst achieving a standard of<br />
professionalism and service that would be our unique selling point and that most, if not all, stand alone FM or real estate<br />
companies could not match.<br />
Our model is now achieving the kind of market and customer perception that we first envisaged. New clients are joining<br />
us every week and now the retention of those clients and customers is very important to our future. I believe in every<br />
person who works for <strong>Eltizam</strong> and our entities. I believe that our future is strong, our management team is ambitious and<br />
our employee base is professional and very well trained.<br />
<strong>Eltizam</strong> Group is committed to the future growth of each one of our subsidiary companies and our employees, we will<br />
shortly be moving into new offices in both Dubai and Abu Dhabi demonstrating this commitment to our employees and<br />
management teams. Your continued support and enthusiasm as well as professionalism is important to us and our future.<br />
Have an amazing 2017!<br />
CHRIS ROBERTS<br />
CEO
EMPLOYEE NEWSLETTER<br />
INSIDE THIS ISSUE<br />
5<br />
BUSINESS<br />
DEVELOPMENT<br />
BUSINESS<br />
DEVELOPMENT<br />
4<br />
ELTIZAM CORPORATE<br />
UPDATES<br />
5<br />
12<br />
CORPORATE<br />
EVENTS<br />
NEWS<br />
CORPORATE EVENTS<br />
6-7<br />
HUMAN<br />
RESOURCES NEWS<br />
8-11<br />
THREE60 COMMUNITIES<br />
UPDATES<br />
12-13<br />
14<br />
THREE60 LEISURE<br />
UPDATES<br />
14<br />
TAFAWUQ FACILITY<br />
MANAGEMENT UPDATES<br />
15-18<br />
19<br />
UPDATES<br />
SOCIAL MEDIA<br />
UPDATES<br />
19-21
NEW STRUCTURE<br />
UPDATES<br />
<strong>Eltizam</strong> Asset Management Group<br />
Executive Management has appointed<br />
Mr. Stuart Waddell as the new General<br />
Manager of Strategy and Development<br />
for <strong>Eltizam</strong> Group. Reporting to the<br />
<strong>Eltizam</strong> Group CEO, the department will<br />
include Strategy, Business Development,<br />
Commercial, Marketing & Communications,<br />
Legal & Compliance.
EMPLOYEE NEWSLETTER<br />
Business Development<br />
NEW<br />
PROJECTS<br />
We would like to highlight that we<br />
have secured the following Facility<br />
Management projects, all of which<br />
are located in Dubai;<br />
BUSINESS<br />
DEVELOPMENT<br />
Business Central Towers<br />
- Management of Specialist<br />
Service Providers<br />
Linkedin Offices<br />
- Housekeeping, MEP, Specialist<br />
Service Provider<br />
The Curve<br />
- MEP, Housekeeping, Concierge<br />
Al Maha Building<br />
- Housekeeping, MEP, Security,<br />
Concierge<br />
Palace Towers<br />
– Technical Maintenance<br />
Sevenam Crown<br />
– Housekeeping, Security, MEP<br />
This follows a concerted effort by the Business Development team to expand<br />
our presence in Dubai.<br />
NEW BIDS<br />
In the last 3 months we have<br />
submitted over AED 200 million<br />
worth of bids. We are in the process<br />
of bidding for a number of large<br />
scale projects with clients including;<br />
DAMAC<br />
– FM Services, Abu Dhabi & Al Ain<br />
AMMROC<br />
– FM Services, Abu Dhabi & Al Ain<br />
Madinat Zayed<br />
– FM Services, Abu Dhabi<br />
Taziz<br />
– FM Services, Dubai<br />
Aabar<br />
– FM and Community Management<br />
Services, Abu Dhabi<br />
Aldar<br />
– FM and Community<br />
Management Services, Abu Dhabi<br />
Landmark Group<br />
– Abu Dhabi, Al Ain, Dubai &<br />
Northern Emirates<br />
Select Group<br />
– FM and Community<br />
Management Services, RAK<br />
4
EMPLOYEE NEWSLETTER<br />
<strong>Eltizam</strong> Corporate Updates<br />
CITYSCAPE<br />
GLOBAL 2016<br />
<strong>Eltizam</strong> Asset Management Group successfully<br />
participated in CityScape Global 2016 which was<br />
held from 6th – 8th September 2016 at Dubai<br />
World Trade Centre (DWTC).<br />
This yearly exhibition is a key event during which<br />
real estate professionals gather to share thoughts<br />
and ideas and to drive the growth in the real estate<br />
market around the world.<br />
By this participation, we were able to meet our<br />
objectives which were:<br />
Reaffirming our presence as a competitive<br />
player in the real estate market.<br />
Supporting the brand awareness and<br />
selling the services of all <strong>Eltizam</strong> entities.<br />
Networking and establishing business<br />
relations to generate leads during and<br />
after the exhibition.<br />
We are looking forward to participating at CityScape<br />
Abu Dhabi 2017 from the 18th - 20th April 2017.<br />
5
EMPLOYEE NEWSLETTER<br />
Corporate Updates<br />
CORPORATE<br />
EVENTS<br />
At <strong>Eltizam</strong> Group, we truly believe in the importance of<br />
leadership and the continuous development of our<br />
exceptional leaders as it enables them to boost their<br />
own performance, develop solutions to company<br />
problems, enhance decision-making skills, brainstorm<br />
productivity strategies and promote accountability<br />
within the company.<br />
With the guidance and support from the Group’s top<br />
management, the “<strong>Eltizam</strong> Group Leadership<br />
Workshop 2016” was held successfully for its second<br />
year on the 13th December 2016 in the presence of over<br />
60 of our exceptional leaders in the Group.<br />
During the event, there were presentations from our<br />
senior management highlighting the strategies,<br />
leadership values and traits that we expect from our<br />
leaders. In addition, the main highlights and major<br />
achievements of the year 2016 were presented as well<br />
as setting the goals and objectives for 2017.<br />
6
EMPLOYEE NEWSLETTER<br />
Corporate Events<br />
UAE 45TH<br />
NATIONAL DAY<br />
CELEBRATION<br />
On the 29th November 2016, we were very happy to<br />
participate in a great display of national spirit<br />
during the UAE 45th National Day Celebration.<br />
Thousands of residents were brought together as<br />
they took to the Sea Walk Area in Marina Square,<br />
Reem Island to enjoy the event.<br />
CORPORATE<br />
EVENTS<br />
In co-sponsorship with Tamouh, Abu Dhabi National<br />
Takaful, Reportage Real Estate, and Three60 Leisure,<br />
the event showcased an array of traditional and<br />
cultural activities in tribute to the Union. Members of<br />
Zayed Higher Organization for Humanitarian Care and<br />
Special Needs were also invited to join the festivities.<br />
The day-long celebration was filled with lively<br />
performances by musicians, drummers and ayalla<br />
dancers, as guests were invited to immerse<br />
themselves in Emirati culture and traditions; a falconer<br />
and camel were also on site for guests to grab the<br />
perfect photo opportunity.<br />
This successful event was organized by Three60<br />
Leisure, a premier provider of innovative community<br />
lifestyle management solutions.
EMPLOYEE NEWSLETTER<br />
Human Resources News<br />
NEWS<br />
“We only,<br />
only ever employ<br />
exceptional people,<br />
that’s why we’re an<br />
exceptional company”<br />
<strong>Eltizam</strong><br />
Asset Management<br />
Group<br />
NEW TEAM MEMBERS<br />
Yousouf Somir<br />
Sarah Jane De Lara<br />
Kailas Sreedhara Kurup<br />
Ronald George Fraser<br />
Vishnu Sivadasan<br />
Essakkiraj Vel Mayil<br />
Tigi Charivukalayil Yohannan<br />
Nagoor Mydeen Masthan<br />
Muhammad Shamil Manja Ppalli<br />
Binu Abraham<br />
Azhi Arul Dasan Ramu<br />
Mohamed Antar<br />
Kather Basha Usman<br />
Rejeesh Kaithakkapuzha Rajadasan<br />
Krishnakumar Chathamvally Kumbalappurath<br />
Arumugam Rajendran<br />
Vineeth Kottarathil Vijayan<br />
Syed Ibrahim Mohamed Ali<br />
Rajive Ruben<br />
Thomas Varughese Thankachan<br />
Jerald Berdinald Gomez<br />
Bhakiya Sundar Rajamani<br />
Pradeepkumar Padinjarepalathinkal Padmanabhan<br />
Muthukumar Ramalingam<br />
Proovendran Krishnan<br />
Krishnakumar Sudhakara Shenoy<br />
Krinessa Bitoon<br />
Ghada Mohamed Kamal Elmetawly Bakar<br />
Anilkumar Ganesan<br />
Vineeth Kuttanpillai<br />
Gyas Sarwar<br />
Sreejith Sivasankara Pillai<br />
Rajit Kumar Navik<br />
Shafeer Suhara Beevi<br />
Muhammad Shiraz<br />
Varughese Mathew<br />
Samuel Joshua Chelliah<br />
Muhammed Rasheed Pilappilly<br />
Shanmugam Krishnan<br />
Sony Padannayil Mohanan<br />
Pradeep Nediya Kanjiravila Prabhakaran<br />
Three60 Energy<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Re/max360<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Three60 Communities O.A Dubai<br />
Three60 Communities O.A Dubai<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
8
EMPLOYEE NEWSLETTER<br />
Human Resources News<br />
NEWS<br />
NEW TEAM MEMBERS<br />
Anton Daems<br />
Anil Bhattarai<br />
Suman Karki<br />
Toran Ghale<br />
Ramji Dhakal<br />
Amrit Kumar Yadav<br />
Laxman Magar<br />
Prakash Rai<br />
Sanjip Yadav<br />
Kashi Nath Kumal<br />
Deepeah Maharjan<br />
Anil Sunar<br />
Muhammad Yousuf Baloch<br />
Gun Raj Khatri<br />
Biraj B K<br />
Jayaram Nyaupane<br />
Jiwan Budhathoki<br />
Sachin Bahadur Budhathoki<br />
Suren Khadgi<br />
Basudev Puri<br />
Paras B K<br />
Roshan Ale<br />
Som Nath Bagale<br />
Javed Husain Ayub Husain Kazi<br />
Khandu Sherpa Tamang<br />
Chet Bahadur Tamang<br />
Ranjit Kumar Yadav<br />
Oshi Mahammad<br />
Sunita Mahat<br />
Surya Narayan Chaudhary<br />
Som Raj Chaudhary<br />
Prakash Thapa Magar<br />
Rabindra Mishra<br />
Rajan Rai<br />
Triratna Gamal<br />
Padam Prasad Lanichhne<br />
Santosh Khatri<br />
Shashank Sinha<br />
Shiva Ranjini Shetty<br />
Dharmendran Gurusamy<br />
Mohammed Sayed Jaffar Sayed M Alsharaf<br />
Arunkumar Gajendran<br />
Saravanan Rajamanickam<br />
Khem Bahadur Magar<br />
Som Bahadur Shrestha<br />
Janak Thapa<br />
Kiran Khadka<br />
Lokendra Bahadur Katwal<br />
Three60 Leisure<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Three60 Communities O.A Dubai<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
<strong>Eltizam</strong> Asset Management Group<br />
Three60 Energy<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
9
EMPLOYEE NEWSLETTER<br />
Human Resources News<br />
NEWS<br />
NEW TEAM MEMBERS<br />
Surendra Thapa Magar<br />
Ram Chandra Tamang<br />
Norelyn Torres Maglanoc<br />
Alex Mathew Varghese<br />
Kishan Gurung<br />
Ramesh Charmakar<br />
Shambhu Chaudhary<br />
Shyam Kumar Rai<br />
Srinivasa Rao Veldati<br />
Edukondalu Jagathani<br />
Hari Chandra Kola<br />
Ananda Sunil Akula<br />
Naresh Mopidevi<br />
Santhosh Chinnamina<br />
Santhosh Kethavath<br />
Bhanuchandar Bheemari<br />
Ramesh Sangepu<br />
Shekar Kanukutla<br />
Prasad Malavath<br />
Laxman Goud Nagapuri<br />
Rajender Nutapalli<br />
Khalid Ahmed Sowdagar Turturi<br />
Prakash Badavath<br />
Laxman Pitla<br />
Arun Kumar Manda<br />
Mujahid Shaik<br />
Shadullah Mohammed<br />
Bhoopathi Macharla<br />
Devaraju Gaddala<br />
Suresh Reddimala<br />
Naveen Macharla<br />
Sabina Shrestha<br />
Santoshi Raut<br />
Daniel Peter Bateman<br />
Balakishan Bathini<br />
Srikanth Kobbai<br />
Prashanth Barla<br />
Jhoanna Adrao Umbao<br />
Rachel Ann Santos Dela Cruz<br />
Samsher Sunar<br />
Lorenz Oliver Reyes Serrano<br />
Moonnuthaikkal Chakkarapani Madhu<br />
Ahmed Shaik<br />
Naveen Kumar Saboo<br />
Maria Teresa Leonar Cruz<br />
Lady Diana Inocencio Caranil<br />
Nathalie Nasser<br />
Abeer Yousef Saleem Abd Alghani<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
<strong>Eltizam</strong> Asset Management Group<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Three60 Communities O.A Dubai<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
<strong>Eltizam</strong> Asset Management Group<br />
<strong>Eltizam</strong> Asset Management Group<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
<strong>Eltizam</strong> Asset Management Group<br />
Tafawuq Facility Management<br />
10
EMPLOYEE NEWSLETTER<br />
Human Resources News<br />
NEWS<br />
Mohamed Azharudeen Asanudeen<br />
Yoovin Mohamed Mansoor<br />
Ria Arenas Cabuhat<br />
Antony Chettiveettil George<br />
Srinivas Megammagari<br />
Nebal Mahfoud<br />
Chandani Karunarathna Dasanayakage<br />
Sirajuddin Kulur Mohammed<br />
Muhammad Farooq Haider<br />
Bishnu Gurung<br />
Usha Gurung<br />
Liezl Nerona<br />
Pradeep Sekar<br />
Shelley Mae Terrenal<br />
Teresita Velasco<br />
Tigist Teferi Hailu<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Three60 Communities O.A Dubai<br />
Three60 Leisure<br />
Tafawuq Facility Management<br />
Three60 Communities O.A Dubai<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
Three60 Leisure<br />
Three60 Communities O.A Dubai<br />
Tafawuq Facility Management<br />
Tafawuq Facility Management<br />
CORPORATE<br />
EFFECTIVENESS<br />
SURVEY<br />
58% 55% 48%<br />
With reference to the effectiveness<br />
survey that was conducted by Hay<br />
Group, we are extremely happy to share<br />
with you the results according to the<br />
final analysis.<br />
<strong>Eltizam</strong> Group has performed higher<br />
than the general industry benchmark by<br />
10% and also higher than the ranking<br />
of high performing organizations<br />
benchmark by 3%.<br />
<strong>Eltizam</strong><br />
Group<br />
High Performing<br />
Organizations<br />
General Industry<br />
Benchmark<br />
TRAINING PROGRAM<br />
As part of our aim to support the continuous<br />
improvement of our employees, the HR & Admin<br />
Department has conducted during the year 2016 a<br />
number of effective training programs that covered<br />
many of our departments’ requirements. The total<br />
number of employees that attended training was<br />
350+ and there will be plans in 2017 to continue<br />
providing more training programs to our employees<br />
in the different organizational levels.<br />
11
#EXCEPTIONAL<br />
MESSAGE FROM THE GENERAL MANAGER (THREE60 COMPANIES)<br />
Dear All,<br />
I would like to take this opportunity to wish you all a very Happy New Year, which brings health, happiness and success in 2017.<br />
Reflecting on 2016, it was a busy year with exciting growth and change as we watched the Three60 group of companies<br />
mature on all fronts. There were certainly a few challenges along the way but the successes far outweighed the obstacles and<br />
we made an impact, that was noticed. People now know who Three60 is and know we are here to stay.<br />
Building on the previous years’ successes, 2017 will be an exciting year for us as we progress with our plan to be recognised<br />
as the Number 1. Community Management company in the region. This year will be focussed on Customer Happiness<br />
(satisfaction), expanding our service offering and making sure all the Group Companies are well stablished in Dubai in addition<br />
to other parts of the UAE.<br />
The 2017 key areas of focus will be, Innovation, Communication, Commerciality (Cash) and honing our Service(s) to be<br />
industry leading.<br />
In the coming months, we will be moving to new premises for both Dubai and Abu Dhabi operations. Dubai Head <strong>Quarter</strong>s will<br />
deliver a vibrant productive atmosphere and is in a prominent Sheikh Zayed Road location, whilst the City of Lights will see a<br />
centralised Three60 office that will house the Community Team, Leisure and Energy within the upcoming master community.<br />
2017 will further see REMAX, Leisure and Energy branches officially activated into Dubai and the UAE.<br />
In line with the customer happiness focus, we will be rolling out the Happy, Lean, Safe & Green Initiative. This exciting initiative<br />
will encompass IT innovations we have been working on which will include web based interactivity and e-services, a<br />
centralised single finance platform and more proficient support services delivering cost reductions. An effective<br />
communication plan will make sure we are more interactive and responsive to our customers and see a greater presence in the<br />
market through professional white paper releases and regular market condition reporting; supported by public appearances<br />
to discuss our respective market expertise. A greater focus on emergency response and fire safety along with activating<br />
energy savings across the portfolio will be being delivered. REMAX and Leisure have a large part to play in the 2017 success<br />
of the initiative with strategic approach to delivering services across the portfolio whereby there is a clear benefit to our<br />
customer both financially and professionally through revenue generating practices and leading service offerings.<br />
I invite you to share in both my commitment and excitement, as we move into the coming years’ objectives and confident with<br />
the exceptional people we have within our organisation we will not only achieve our targets, but exceed expectations making<br />
2017 one of the best years yet.<br />
IMAD NAMRAWI<br />
General Manager<br />
Three60 Companies
EMPLOYEE NEWSLETTER<br />
Three60 Communities Updates<br />
MEAM CON is a yearly event that gathers the<br />
most experienced and qualified Middle East<br />
community association managers.<br />
SPONSORSHIP<br />
We are very proud to announce that Three60<br />
Communities participated in the Middle East<br />
Association Managers Conference & Exhibition<br />
(MEAMCON 2016) on 8th December 2016 and<br />
received an award for being a Gold Sponsor of<br />
the event.<br />
This event was an opportunity for Three60<br />
Communities to plan for future success<br />
through knowledge gathering and<br />
strengthening personal and professional<br />
connections by meeting peers from around<br />
the world and building on their<br />
collective wisdom.<br />
FIRE EVACUATION<br />
DRILLS AT<br />
MARINA SQUARE<br />
As part of Three60’s continuous efforts to enhance the safety<br />
measures in the community and increase residents awareness of<br />
buildings evacuation, we are pleased to announce that fire<br />
evacuation drills have been successfully conducted in all the<br />
buildings in Marina Square Community.<br />
13
EMPLOYEE NEWSLETTER<br />
Three60 Leisure Updates<br />
2016 WORLD RAFTING<br />
CHAMPIONSHIP<br />
Three60 Leisure was very proud to co-organize the<br />
2016 World Rafting Championship at Wadi Adventure –<br />
Al Ain.<br />
The first UAE outing of WRC ran from November 1st to<br />
November 5th 2016 under the patronage of H.H. Sheikh<br />
Nahyan bin Zayed Al Nahyan, Chairman of the Abu<br />
Dhabi Sports Council. A total of 85 teams from 28<br />
countries competed in the Sprint, Head-to-Head, Slalom<br />
and Downriver disciplines of the R4 (four-man) -class<br />
tournament. Brazil and Great Britain emerged as the<br />
overall winners, while the UAE National Rafting Team<br />
delighted local spectators with its tournament debut.<br />
This international event was another success added to<br />
the portfolio of Three60 Leisure in managing high end<br />
sports events.<br />
Residents at the Marina Square Community have<br />
enjoyed the Christmas and the New Year Event<br />
which was held on the 23rd December 2016. The<br />
event was filled with live entertainment where<br />
many residents shared their talents on stage.<br />
There were also the Christmas market, face<br />
painting, giveaways and others.<br />
DIABETES AWARENESS<br />
CAMPAIGN<br />
As our aim is to promote a healthier lifestyle in the<br />
community, Three60 Leisure has arranged another<br />
health awareness event in coordination with Al Noor<br />
Hospitals Group. Various free check-ups were<br />
conducted for our residents in this event including<br />
blood sugar test, blood pressure test, BMI test, free<br />
consultations and several free giveaways<br />
14
“<br />
I am aiming for<br />
a bigger growth<br />
of the organization.<br />
”<br />
MOHAMMED<br />
ALSHARAF<br />
General Manager<br />
of Tafawuq Group of Companies<br />
Mohammed is a respected professional in the<br />
Facilities Management sector, having managed some<br />
of the largest and most prominent projects in the<br />
UAE over the last 17 years. An engineer by<br />
background, Mohammad has led the development of<br />
new businesses as well as multiple support<br />
departments, and therefore brings a wealth of<br />
strategic and operational experience to Tafawuq and<br />
the wider group.<br />
transportation<br />
critical services<br />
project services
EMPLOYEE NEWSLETTER<br />
Tafawuq Facility Management Updates<br />
INTERVIEW WITH THE<br />
GENERAL MANAGER<br />
We arranged an interview with Mr. Mohammed to get to<br />
know him better and have an insight about his goals,<br />
responsibilities and future plans as an exceptional leader of<br />
Tafawuq Group of Companies.<br />
“<br />
My target is to get Tafawuq to be the<br />
Leading Facility<br />
Management<br />
Company in the region.<br />
”<br />
What do you hope to achieve in this new role?<br />
3<br />
Well, I am aiming for a bigger growth of the<br />
organization. I will also be giving a great deal of<br />
attention to operational excellence to raise higher<br />
the level of our services. Another aspect is the<br />
operation’s efficiency and hopefully other areas will<br />
be also focused on our journey to always<br />
being Exceptional!<br />
The following questions were asked during the interview with<br />
Mr. Mohammed.<br />
How would you describe your management style?<br />
4 I prefer coaching & mentoring my team. In my<br />
opinion this is the best way to ensure that the<br />
knowledge transferred.<br />
1<br />
2<br />
Can you share with us a brief description of your<br />
career history.<br />
I started my career as a Planning Engineer in Dubai<br />
Ports Authority for almost 7 years and after that I<br />
joined Idama Facilities Management in 2005 as<br />
Technical Manager. That’s where I moved into<br />
different roles within the organization and gained<br />
various experiences.<br />
In my next role, I was responsible for managing<br />
Ejadah (Abu Dhabi branch) for a year.<br />
Can you tell us what your impression of Tafawuq<br />
was before you joined?<br />
In fact, I did not know much information about<br />
Tafawuq, however, after joining have realized and<br />
observed the exponential growth that the<br />
organization is going through from looking at<br />
where it started and where it is heading all well as<br />
all the achievements that happened so far.<br />
What made you decide to join Tafawuq?<br />
5<br />
I was amazed with the ambitious business plan of<br />
<strong>Eltizam</strong> & the exponential growth which brings in<br />
new interesting challenges. That was what made<br />
me decide without hesitation to join and make even<br />
a better difference.<br />
How will you implement change?<br />
6 I will be implementing the changes by setting clear<br />
objectives as well as establishing effective processes.<br />
Communication is also an important key to success<br />
and finally I believe that team work makes the<br />
impossible possible.<br />
What do you hope to achieve in this new role?<br />
7 In this new challenge, my target is to get Tafawuq<br />
to be the leading Facility Management Company in<br />
the region.<br />
16
EMPLOYEE NEWSLETTER<br />
Tafawuq Facility Management Updates<br />
TAFAWUQ’S<br />
EXPANSION<br />
TO DUBAI<br />
Tafawuq Facility Management is pleased to announce that they have<br />
begun their operations in Dubai.<br />
This has been part of the strategy together with the move of Three60<br />
Communities entering Dubai’s Market. Tafawuq has successfully<br />
mobilized three different contracts running the breadth of Dubai<br />
geographically. Tafawuq FM has also bid for over 20 different<br />
opportunities within Dubai many of which are in the final negotiation<br />
stage so we look forward to Dubai becoming another major hub<br />
within UAE.<br />
MOBILIZING PALACE<br />
IN DUBAI AND AL AIN<br />
During <strong>4th</strong> <strong>Quarter</strong> of 2016, Tafawuq Facilities<br />
Management has expanded their scope with the<br />
UAE Government by mobilizing confidential sites in<br />
Al Ain, Dubai and Abu Dhabi.<br />
This is further reassurance of the reputation that<br />
Tafawuq has gained in the market that we are being<br />
entrusted with such sensitive high profile projects.<br />
IN- HOUSE<br />
CLEANING SERVICES<br />
As part of Tafawuq’s strategy to provide the majority of<br />
services in-house in order to have more control of the<br />
service quality as well as the cost base of our operational<br />
delivery, Tafawuq successfully brought the cleaning<br />
services in-house during November 2016. This was a huge<br />
exercise undertaken by the HR Department, the<br />
Procurement Department and the operational team with<br />
Mr. Tony Daley leading the project and we are pleased to<br />
announce that over 100 cleaners have joined the company.<br />
17
EMPLOYEE NEWSLETTER<br />
Tafawuq Facility Management Updates<br />
QHSE<br />
SAFETY BEHAVIOR<br />
Behavior is the way human beings and other<br />
organisms act. Human behavior is determined<br />
partly by heredity (determined by your genes) and<br />
partly by environment (conditions and forces that<br />
surround and influence). In addition, behavior can<br />
be modified through learning.<br />
A good safety culture<br />
is when people work<br />
safely even when no<br />
one is looking.<br />
What influences our behavior at work?<br />
Organizational Values<br />
Safety Culture – “how we do things around here”<br />
Management Commitment<br />
Mutual Trust<br />
Communication<br />
Supervision<br />
Real World Workable Procedures<br />
Risk Perception<br />
Safe behavior is often seen as something frontline workers<br />
have but it is heavily influenced by wider organizational and<br />
managerial behavior.<br />
Behavior can be influenced by<br />
PERSONALITY<br />
(characteristic behavior<br />
and thought)<br />
ATTITUDE<br />
(Predetermined set<br />
of responses)<br />
APTITUDE<br />
(measure of how<br />
appropriate actions are)<br />
MOTIVATION<br />
(having the encouragement<br />
to do something)<br />
For every accident there are many more near<br />
misses and unsafe acts.<br />
Good systems are not enough to prevent accidents<br />
Real safety is determined by how everyone<br />
behaves. Staff, contractors, visitors, tenants.<br />
Safe behavior is what turns systems and<br />
procedures into reality<br />
Up to 80% of<br />
accidents<br />
are attributed<br />
to human error.<br />
There are 4 critical areas of behavior which apply to everyone in our company.<br />
Certain roles have specific behaviors and it takes a group effort to achieve the<br />
overall aim to reduce accidents:<br />
AREA OF BEHAVIOUR<br />
Standards<br />
Communication<br />
Risk Management<br />
Involvement<br />
EVERYONE<br />
Follow Rules<br />
Speak Up<br />
Be Aware<br />
Get Involved<br />
SUPERVISORS<br />
Lead by Example<br />
Encourage Others<br />
Promote Awareness<br />
Involve Your Team<br />
MANAGERS<br />
Set High Standards<br />
Be Open & Honest<br />
Control Risk<br />
Be Proactive<br />
?<br />
QUESTIONS FOR OPERATIVES<br />
1. What/who are the main influences<br />
for your safety behavior at work?<br />
2. Have you ever done something<br />
unsafe despite knowing the risks?<br />
What made you take the risk?<br />
3. What positive safety behaviors do<br />
you have?<br />
4. Give some examples of negative<br />
safety behavior.<br />
No-one wants to have an accident but unfortunately they do occur, usually as part of a failure in the system, human behavior<br />
or negligence. The HSE work hard to identify hazards and risks and ensure that you have all the information, equipment and<br />
training necessary to minimize the chance of you or others having an accident. However, despite this we had 6 lost time<br />
accidents in both 2015 and 2016. We collate a lot of data throughout the year and create many comparison graphs. One of<br />
these is the Cummulative Severity Rate. This CSR is calculated using the total amount of man days lost due to accidents for<br />
the year and the total amount of man hours worked during the year. As can be seen from the graph the accidents in 2015 were<br />
of a more serious nature and resulted in longer time off work for the injured parties. In 2016 the accidents that occurred were<br />
significantly less severe which shows that although we had the same amount of accidents they were of a more minor nature.<br />
During 2017 we will continue to promote the need to reduce the amount of accidents that occur, look for how you can be hurt<br />
but ultimately it is up to every member of staff to ensure that you work safely, sensibly and give consideration to how you, or<br />
others could be hurt.<br />
18
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EMPLOYEE NEWSLETTER<br />
Social Media Updates<br />
UPDATES<br />
BE PROUD<br />
AND LOUD<br />
You’re part of an exceptional company.<br />
LIKE.<br />
COMMENT.<br />
SHARE.<br />
Join our social media<br />
platforms and be active!<br />
#Exceptional<strong>Eltizam</strong><br />
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YOU’RE PART OF AN EXCEPTIONAL COMPANY<br />
Be loud and proud. Connect your account to your appointed company.<br />
For example, if you’re under Three60 Leisure, connect to Three60 Leisure account.<br />
Why every <strong>Eltizam</strong> Group<br />
employee should be on<br />
YOU’RE AN OFFICIAL BRAND AMBASSADOR<br />
You represent your company. It is your responsibility to promote how<br />
exceptional you are and your company. Like. Comment. Share.<br />
DON’T BE A STRANGER<br />
Be on the loop on all updates, achievements and news of our company.<br />
Share! Let your connection knows how exceptional we are.<br />
20
EMPLOYEE NEWSLETTER<br />
Marketing and Communications<br />
UPDATES<br />
SOCIAL SELLING INDEX<br />
COMPETITION FOR<br />
<strong>4th</strong> QUARTER 2016<br />
Do you know what an SSI is? Do you know what your SSI is?<br />
Linkedin’s Social Selling Index is a score from 1 to 100 and is based on<br />
your activity on Linkedin in four areas: Creating a professional profile and<br />
brand, searching for the right people to connect with, engaging with<br />
insights and sharing content, and finally building strong networks and<br />
communicating with them.<br />
To know your SSI score<br />
CLICK HERE<br />
TOP TEAM MEMBER<br />
Chris Roberts 82.1<br />
Connect<br />
Richard Bushnell 75.37<br />
Connect<br />
Yahya Zamzam 71.9<br />
Connect<br />
Anthony Kidd 71.33<br />
Connect<br />
Richenda Butler 70.33<br />
Connect<br />
21
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SHARE WITH US!<br />
How was your<br />
2016<br />
at <strong>Eltizam</strong> Group?<br />
What are your<br />
career goals<br />
in<br />
2017?<br />
Email your answer to corp.comm@eltizam.ae<br />
Selected responses will be shared in the next edition.<br />
#Exceptional<strong>Eltizam</strong>