MDPGA Framework Document 2010-2013 PDF - Ministry of Defence
MDPGA Framework Document 2010-2013 PDF - Ministry of Defence
MDPGA Framework Document 2010-2013 PDF - Ministry of Defence
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Section 5<br />
Performance Evaluation<br />
Agency Priorities<br />
5.1 Performance against the Agency’s published Priorities will be reported<br />
on a quarterly basis to the Agency Owner. The Agency Priorities are agreed<br />
annually following discussion at the Agency Owners Advisory Board, <strong>Ministry</strong> <strong>of</strong><br />
<strong>Defence</strong> Police Committee and Agency Audit Committee and define critical<br />
areas <strong>of</strong> performance against the Agency’s key outputs. The Priorities are listed<br />
in the Agency Corporate Plan, which also includes a summary <strong>of</strong> the<br />
performance achieved against the Priorities agreed for the previous year. The<br />
Agency Priorities will be announced each year by means <strong>of</strong> a written ministerial<br />
statement and will relate to:<br />
a. The delivery <strong>of</strong> agreed outputs to cost, time and quality.<br />
b. The efficient use <strong>of</strong> resources.<br />
Agency Performance Indicators<br />
5.2 The Agency utilises the Balanced Scorecard format <strong>of</strong> Business Plan,<br />
which contains set objectives, priorities and performance indicators for the<br />
Agency to achieve. Customer satisfaction with the performance <strong>of</strong> the Agency<br />
is measured through responses to annual MDP and MGS customer satisfaction<br />
surveys.<br />
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