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MDPGA Framework Document 2010-2013 PDF - Ministry of Defence

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Section 5<br />

Performance Evaluation<br />

Agency Priorities<br />

5.1 Performance against the Agency’s published Priorities will be reported<br />

on a quarterly basis to the Agency Owner. The Agency Priorities are agreed<br />

annually following discussion at the Agency Owners Advisory Board, <strong>Ministry</strong> <strong>of</strong><br />

<strong>Defence</strong> Police Committee and Agency Audit Committee and define critical<br />

areas <strong>of</strong> performance against the Agency’s key outputs. The Priorities are listed<br />

in the Agency Corporate Plan, which also includes a summary <strong>of</strong> the<br />

performance achieved against the Priorities agreed for the previous year. The<br />

Agency Priorities will be announced each year by means <strong>of</strong> a written ministerial<br />

statement and will relate to:<br />

a. The delivery <strong>of</strong> agreed outputs to cost, time and quality.<br />

b. The efficient use <strong>of</strong> resources.<br />

Agency Performance Indicators<br />

5.2 The Agency utilises the Balanced Scorecard format <strong>of</strong> Business Plan,<br />

which contains set objectives, priorities and performance indicators for the<br />

Agency to achieve. Customer satisfaction with the performance <strong>of</strong> the Agency<br />

is measured through responses to annual MDP and MGS customer satisfaction<br />

surveys.<br />

15

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