CLIA Yearbook 2017 FINAL DIGITAL

#together 

2017 CLIA 

Yearbook 

cruiseexperts.org

ms Koningsdam was 

christened by 

Queen Maxima of 

the Netherlands 

Harmony of the Seas sailed into Southampton 

for the first time in May, prior to visits as part of 

the CLIA Conference 10th anniversary 

Welcome 

Carnival Corporation's Arnold Donald speaks to the 

CLIA Conference 2016 delegates 

Welcome to the 2017 

CLIA Yearbook – our 

second edition, and 

packed with a look back 

on success in 2016, and a 

look ahead to the events 

and online resources and 

learning that you can 

engage with in 2017. 

And 2016 was a success 

both for CLIA and for the 

wider UK and Ireland 

cruise sector. 

Our own stats show that a record 

1,900,000 holidaymakers from the 

UK and Ireland took an ocean cruise 

in 2016. A six per cent year on year 

increase on 2015, proving both the 

cruise industry’s resilience to political 

and economic change and the value 

provided by a cruise holiday. 

Similar growth this year would see 

numbers top the two million mark for 

the first time and would represent a 50 

per cent increase in UK passengers in 

just 10 years. 

Our figures also show the ever-growing 

appeal of river cruising which led to an 

11 per cent rise in the number of UK 

passengers taking a river holiday on 

waterways in Europe and further afield 

(166,900 passengers). 

We have come to expect year on 

year growth in the numbers taking a 

cruise; but we should never take it for 

granted, and we should celebrate the 

fact that every element of the cruise 

industry – cruise lines, travel agents 

and media – are working together to 

reach those who have yet to take a 

cruise holiday. 

Integral to the industry’s success are 

those individual travel agents who 

have achieved accredited status with 

CLIA, thereby demonstrating a drive 

to increase their own knowledge 

and expertise to help them sell more 

cruises. Keeping up to date with 

new ships, itineraries and destination 

experiences is something we can 

all benefit from – and it is great to 

recognise those who have achieved 

our ultimate level of learning – the 

CLIA Masters. That recognition 

starts on page 38 and will continue 

the night of the Travel Weekly Agent 

Achievement Awards in July where 

for the first time we will crown our 

ultimate CLIA Master. 

Learning is possible online in our 

Learning Academy, at our events, and 

at the generously supplied ship visits. 

Engage with CLIA and the cruise 

lines, attend events, and get to know 

the experiences on offer, and increase 

your knowledge and expertise. 

Together, we can continue to work 

to get more people to cruise. 

BBC Breakfast's Ben Thompson speaks at the 

CLIA Cruise Forum - December 2016 

Seven Seas Explorer launched July 2016 

Andy Harmer 

SVP Membership, CLIA

CLIA UK & IRELAND YEARBOOK 2017 

WAVE Awards 2016 - January 2016 

CLIA Conference 2016 - Southampton 


CLIA Cruise Media Award Winners 2017 - held in March at the London offices of Seatrade Cruise 


CLIA Discovery Expo 2016 - Portsmouth 

“Our membership to CLIA is 

invaluable to our company. 

The team are always on hand 

to provide support and advice, 

the online training is secondto-none 

in the industry and 

perfect for new-team members 

to learn about the different 

styles of cruising. The events 

that CLIA organise are the 

perfect way to see new ships, 

learn about the latest trends 

and to hear from industryleading 

figures that would be 

out-of-reach otherwise” 

CLIA Summer Party - July 2016 

Scott Anderson 

The Luxury 

Cruise Company 



CLIA River Cruise Conference - November 2016 


Su Dillon, Travel Counsellors - wins the CLIA 

Cruise Promotion Award at the AAAs 2016


CLIA Cruise Excellence Award Winners 2016 - held at the Cruise Forum in December 


“As a large cruise specialist, we find the 

conferences very useful for our sales consultants 

and other people throughout the business, 

to learn more about cruise and get a better 

understanding of the market. We send people 

to the main cruise conference but also the luxury 

and river ones too and they all benefit immensely” 

Cindy D'Aoust speaks at CLIA's Cruise Forum 2016 

Simone Clark 

Iglu Cruise 

CLIA Cruise Relay in Dover - September 2016 


CLIA Annual Dinner - December 2016 

CLIA Cruise Relay in Portsmouth - September 2016 

CLIA River Cruise Excellence Award Winners 2016 - held in Amsterdam, November 2016 


CLIA Annual Dinner - December 2016 

CLIA Annual Dinner - December 2016


Supertree Grove at Gardens by the Bay 

Left Postcard: Shop houses in Peranakan neighbourhood JooChiat 

Right Postcard: Aerial view of Singapore F1 Circuit in Marina Bay 

Welcome to 

Singapore 

Docking in Singapore 

Top services and facilities for cruise travellers 

In 2016, the cruise industry saw cruise passenger 

throughput rise by 16 per cent year-on-year to about 

1.2 million and welcomed 10 maiden calls. Singapore’s 

appeal as a cruise destination continued to be 

recognised with numerous industry accolades, including 

being ranked the Top Cruise Destination at the 

Seatrade Cruise Awards and the Top Asian Port of 

Call at the Cruisers’ Choice Cruise Critic Awards 

Singapore lies at the heart of Southeast 

Asia, a collection of 10 culturally diverse 

countries with over 25,000 islands and 37 

UNESCO World Heritage Sites. Given its 

strategic location along major shipping routes, 

Singapore was selected as a British trading 

post in the 19th century. 

Today, it is a cruise hub of the region and a 

hotlist leisure destination in its own right. 

The Haven 

Travellers who arrive in Singapore early can 

freshen up at The Haven by Jet Quay, a 

pay-per-use lounge in the public area of 

Changi Airport Terminal 3. Facilities include 

nap rooms, showers and refreshments. 

Learn more at thehaven.com.sg 

Singapore skyline at Marina Bay 

CruiseFly 

Marina Bay Cruise Centre Singapore (MBCCS) 

offers the region’s first sea-to-air baggage 

transfer service, CruiseFly. This service allows 

passengers docking at MBCCS and taking a 

late flight out the same day, to check-in at the 

cruise terminal. Passengers can then explore 

Singapore free of their baggage. 

With their boarding pass in hand, skip the 

check-in queue at the airport and arrive 

one hour before flight departure. 

Learn more at mbccs.com.sg 

Singapore Cruise Centre 

The Singapore Cruise Centre serves over one 

million cruise passengers from over 30 cruise 

lines each year. It was rejuvenated in 2011 for 

a more spacious and comfortable passenger 

experience. The terminal features two cruise 

berths and VIP lounges. Located in the 

Sentosa-HarbourFront precinct and beside 

two shopping malls, SCC is conveniently 

placed for passengers to enjoy shopping, 

dining and entertainment. 

Learn more at singaporecruise.com.sg 

Working together with you 

Find out more about the destination 

and unique experiences for your 

customers at VisitSingapore.com or 

contact us at stb_london@stb.gov.sg / 

T. 0207 484 2710 

Bottom Left: Joel Robluchon 3* Michelin Restaurant in Sentosa, Singapore 

Bottom Right: Shopping for authentic saris in Little India

Tanjong Beach Club in Sentosa Island 

Buddha Tooth Relic Temple in Chinatown 

Marina Bay Cruise Centre 

Singapore’s second cruise terminal was built in deep 

waters without height restrictions to accommodate 

new-generation mega cruise vessels. The terminal 

features two cruise berths, VIP lounges and the 

CruiseFly service for seamless sea-to-air transfer. 

Located at the southern tip of Singapore, MBCCS 

is a stone’s throw away from major attractions 

such as Gardens by the Bay, Marina Bay Sands and 

Singapore Flyer. 

Learn more at mbccs.com.sg 

Marina Bay Cruise Centre

Imagine if you urgently 

needed surgery... 

...perhaps you needed your wisdom teeth 

taken out, or cataracts repaired, or tonsils removed. 

Now imagine if there were no surgeons anywhere nearby. And no 

hospital. In fact, to get treated, you would have to sell everything 

you own and travel hundreds of miles, and even 

then you still might not get seen. What would you do? 

There are five billion people in the world in this situation. That’s 67% 

of the world’s population who have no access to safe, affordable 

surgery. This lack of treatment kills more people in low-income 

countries than HIV/Aids, tuberculosis and malaria combined. 

This is unacceptable, and 

is doing something about it 

We operate the largest civilian hospital ship in the world, delivering vital, free 

healthcare to some of the world’s poorest countries. Our “floating hospital” is staffed 

almost entirely by volunteers, who give their expertise for free to help treat dental and 

eye problems, cleft lips and palates, tumours, club feet, childbirth injuries, burns and 

a variety of other conditions. 

In the past 39 years, Mercy Ships has visited more than 70 countries, 

providing services worth more than £1 billion that have directly helped 

more than 2.5 million people. 

Our impact on the communities we serve lives on long after we set sail to help 

another nation. We work hard to improve each country’s infrastructure, so our legacy 

can last for generations. To this end, we dedicate time to training and mentoring local 

medical staff, as well as providing tools, and renovating hospitals and clinics. Since 

1978, Mercy Ships has trained more than 38,000 local health professionals. 

Our global partners are crucial to this important work. 

Teaming up with us enables more people to receive the 

surgery they urgently need. 

Will you partner with us? 

Please email Richard.Clarke@mercyships.org.uk 

for more information 

CLIA CHARITY OF CHOICE 

CRUISE LINES INTERNATIONAL ASSOCIATION 

www.mercyships.org.uk

Get them closer 

than ever before 

This is the small-ship advantage 

When you book your clients on Marine tours with 

G Adventures, you put them in touch with a side of 

the world they’d never meet on their own. Our smaller 

boats ensure curious travellers get as close as they 

want to the adventure at hand, simply by being there. 

Discover today how we do Marine adventures. 

gadventures.co.uk/agents 

0344 272 2200

Why Amadeus? 

It‘s More than just a holiday 

• Family owned and operated company with over 

40 years of experience 

• Award winning fleet of state of the art vessels 

• Gracious European hospitality from passionate and 

professional crew 

• Gourmet dining and regionally inspired cuisine 

• Unique itineraries including specialty and themed cruises 

• Cruise durations from 3 nights to 15 nights 

• Customers can customise their cruise with 

optional excursions 

• Tailor made packages available with regional flights 

or rail and pre/post accommodation 

• Competitive pricing including low single rates 

• UK trade support team 

• Generous commission rates 

EARN REWARDS 

FOR YOUR RIVER 

CRUISE BOOKINGS 

Order your River Reward 

Card by emailing 

agency.sales@fredrivercruises.co.uk 

2018 

ON SALE 

NOW 

Get in touch... 

To book contact us on 0800 035 6411 

or sales@fredrivercruises.co.uk 

Opening Hours: 

Monday to Friday 9:00am – 5:30pm 

Saturday 9:00am – 4:00pm 

Visit our website 

www.amadeus-rivercruises.co.uk 

Subscribe to our newsletter 

agency.sales@fredrivercruises.co.uk 

Like our Facebook page 

www.facebook.com/fredrivercruisestrade/


Amadeus River Cruises 

Amadeus River Cruises is a family-owned and operated company founded more than 40 

years ago. The Amadeus fleet features 11 multi award-winning vessels which offer spacious 

outside cabins, the majority with a French Balcony or a walk-out exterior balcony. Aboard 

all of the Amadeus vessels, hospitality is more than just a tradition, it is a passion - a passion 

your guests will experience in every detail. With English speaking staff and crew trained to 

the highest standards of service, the ambience on board is relaxed yet impeccably gracious, 

designed to make your guests feel right at home in the heart of Europe. Offering itineraries 

along the Rhine, Main, Moselle, Danube (including the Danube Delta), Rhone and Saone, as 

well as the Dutch and Belgian Waterways, there truly is a wealth to explore with Amadeus. 

AmaWaterways 

AmaWaterways really is a river cruise experience like no other. In the latest Berlitz Guide 

to River Cruising, more than 310 ships were assessed and the AmaWaterways European 

fleet earned the highest rating given and achieved all top 10 spots in the guide. They are 

recognised for award winning cuisine, extensive complimentary amenities, carefully crafted 

itineraries, personalised service and custom designed ships. 

AmaWaterways consistently leads the way in river cruising with enriching theme cruises, 

choice of enhanced active discovery tours and excursions, their unique Chef’s Table and 

La Chaine de Rotisseurs dining experience. With cruises travelling throughout Europe, 

Africa, Vietnam and Cambodia, AmaWaterways gives you the opportunity to see the world 

in luxury and comfort. 

American Cruise Lines 

American Cruise Lines is Small Ship Cruising Done Perfectly. Our modern fleet of small 

ships and paddlewheelers provide guests an exceptional, personalized cruising experience 

with access to America’s most iconic, historic and exclusive cruise destinations. Every 

luxurious stateroom aboard our ships offers a front row seat discovering the natural beauty, 

history and culture of the United States of America while our all-American crew creates your 

personalized cruise experience. 

APT 

With 90 years of experience and expertise, award-winning APT understands what makes 

a truly memorable holiday. On an APT river cruise your clients will experience a seamless 

and carefree journey, with everything included to make the perfect holiday: return flights, 

enriching sightseeing, finest onboard accommodation, exceptional dining, and all the 

fine details from luggage porterage to tipping. They’ll appreciate the blissful convenience 

travelling on a river cruise, whether it be indulging in the royal treatment on Europe’s 

waterways, exploring remote places along the Mekong, or experiencing the ancient cities 

and distinctive culture of China, India or Myanmar (Burma). With a choice of 5-star Luxury 

or 4-star Premium in each destination, no matter which style of cruising your clients choose, 

APT can make their dream holiday a reality. 

A-ROSA 

A-ROSA is all about choices: whether to be active or to relax, which excursions to take, 

what to wear and, when, what and with whom to have dinner. A unique lifestyle concept 

combining the highest quality with a feel-good atmosphere on board. We provide 

contemporary holidays on the Danube, Rhine, Rhône and Seine with a large selection of 

alcoholic and non-alcoholic drinks included. Families with children under 15 years old take 

their kids on board for free. Open dining concept with no pre-assigned tables and the 

possibility for seated dinner. Sun decks with pools, BBQ areas and outdoor bars. And a 

professional SPA-ROSA with sauna, relaxation room, gym and St. Barth’s beauty treatments. 

Welcome on board! 

Avalon Waterways 

Avalon Waterways offers 5* Luxury River cruises on Europe’s most popular rivers and 

beyond. With Avalon, enjoy uninterrupted views throughout the ship and the largest 

staterooms in Europe. So much is included in the holiday: from the Avalon personal 

chauffeur service to and from the airport, to sumptuous full board dining with wine and 

beer at lunch and dinner, plus daily excursions. 

• Included: award winning Door-to-Door home pick up service as well as flights 

and transfers 

• Included: regional wine, beer and soft drinks with lunch and dinner 

• Included: choice of excursions daily 

• Included: gratuities on our European Cruises plus the Mekong and Irrawaddy 

Visit cruiseexperts.org for full profiles, contact information and the latest news

DESIGNED TO 

LEAVE THE 

FUTURE BEHIND. 

Pool Bar 

A revolution sets sail 2018. 

Get ready. 

A whole new era in modern luxury is upon us. Celebrity 

Edge SM , the world’s first ever ship to be created in 3D – 

meaning every detail could be fine-tuned and perfected – 

will set a new standard of style and innovation at sea. 

Cruising will never be the same again for your customers. 

And her first ever winter 2018/19 sailings in the Caribbean 

are now on sale. Now is the time to start booking. 

And that’s not all you’ve got to look forward to… 

SAY HELLO TO CELEBRITY SILHOUETTE ® . 

From summer 2018 we’re delighted to welcome Celebrity 

Silhouette ® to homeport from Southampton, with a choice 

of eight itineraries including the Norwegian Fjords, Canaries 

& Azores and our brand new Signature Event Sailing to the 

2018 world football tournament in St. Petersburg. Boasting 

the same Solstice ® Class features as Celebrity Eclipse ® , 

but with incredible extras like The Lawn Club Grill and 

The Alcoves – your customers’ best ever holiday starts 

conveniently closer to home. 

CELEBRITY ECLIPSE ® HAS A NEW HOME. DUBLIN. 

Now for some fantastic news for our Irish guests. Celebrity 

Eclipse ® will be our first ever Solstice ® Class ship to be 

based here (swapping Southampton for Dublin), and with 

five new itineraries. A new beginning is exciting news, but 

it’ll be sad to say goodbye – especially for those customers 

who love sailing on her. Make sure to remind your UK 

customers that spring 2018 will be Celebrity Eclipse’s last 

season in the UK – so book now. 

Edge Villa 

CASH IN ON EVERY BOOKING YOU MAKE 

Want the best possible rewards? Then we invite you to reward yourself your way. 

From iPad ® Air cases to Beats by Dr. Dre headphones and Michael Kors ® bags – you’re 

never short of choice. And remember, you can load points onto your Celebrity Rewards 

Mastercard and spend them as cash if you prefer. It pays to get booking. 

Visit cruisingpower.co.uk or cruisingpower.ie 

for more information and to sign up for trade emails 

©2017 Celebrity Cruises. Celebrity Edge and Edge are trademarks of Celebrity Cruises. Ships’ registry: Malta and Ecuador.


Azamara Club Cruises 

Azamara Club Cruises offers sophisticated sailings with authentic cultural experiences to 

deepen guests’ understanding and appreciation of our amazing world. Azamara’s three 

pillars of distinction are Immersive Itineraries, Cruise Global, Connect Local and Boutique 

Hotels at Sea. No other cruise line spends as much time in port as Azamara, allowing 

their discerning travellers to Stay Longer, Experience More. Azamara’s two award winning 

intimate ships received a multi-million refurbishment in 2016, leaving virtually no area 

untouched, offering a European Boutique Hotel ambience with extraordinary service, and 

fine cuisine. Their more Inclusive offering includes complimentary select spirits, international 

beers and wines, soft drinks and select bottled water, plus an exclusive bespoke AzAmazing 

Evening event on most voyages. See the world the Azamara way. 

Belmond 

Drift along idyllic waterways on one of our luxury river cruises, part of the Belmond 

collection of travel experiences in the world’s most remarkable locations. 

Experience Myanmar’s enchanting sights, scents and sounds from the perfect vantage 

point aboard Belmond Road to Mandalay or Belmond Orcaella. Explore rural villages from a 

bygone era, see saffron-robed monks go about their daily rituals, and marvel at the golden 

spires of pagodas which soar out of the lush jungle. 

Cruise along some of France’s most scenic waterways aboard a Belmond Afloat in France 

péniche-hôtel. Explore the majestic vineyards of Burgundy or the medieval villages of 

Provence. Drift past blazing fields of sunflowers and hilltop châteaux. Launching soon - 

Belmond Pivone in Champagne region and Belmond Lilas in Alsace. 

Carnival Cruise Line 

With 25 ships that carry more than 4.1 million guests on fun and memorable holidays 

each year, Carnival is “The World’s Most Popular Cruise Line’’. Our holidays offer not only 

outstanding value for money, but more importantly, FUN! If your clients enjoy experiencing 

new things, a Carnival cruise is the perfect holiday choice for them. They’ll find unique 

experiences that are simply fit to be shared — slip into cool bars, live entertainment, 

delectable tastes, maybe a little spa time. Most importantly, a Carnival cruise can be 

whatever they want it to be. 

Celebrity Cruises 

Come on in. To a world filled with possibilities. Where the bar is made of ice, and the top 

deck made of grass. Where you can visit a new destination every day and immerse yourself 

in each of them. A world where you’ll discover the true meaning of nouvelle cuisine, and 

find its perfectly paired vintage. Where ‘me time’ is all the time. 

From far-off cities to far-flung shores, our world is wonderfully diverse in every direction. 

With one-of-a-kind shore excursions, longer overnight stays, stylishly designed staterooms 

that’ll make you feel right at home, and a host of exclusive extras – welcome to a different 

view of the world. 

Celestyal Cruises 

Celestyal Cruises is a true specialist in destination-centric cruising. We predominantly offer 

three and four day voyages that can either be joined into a 7 day cruise or combined with 

a land based vacation to create a 7 day holiday. Our areas of focus are the Greek islands 

and Cuba. In both regions we have meticulously crafted itineraries that highlight the best 

the regions have to offer. Whatever your preference, our mid-size vessels allow you to 

experience a mixture of iconic ports and hard-to-reach hidden gems wherever we sail. 

We are very pleased to deliver the highest quality experiences to our guests on our cruises 

as well as the best value, with an authentic, ethnic hospitality and “Celestyal Inclusive 

Experience” onboard, together with award winning excursions on shore. 

Costa Cruises 

Picture a holiday where adults and children all find exactly what they are after, a journey 

to enjoy with your family, friends or alone to make new friends - there’s really something 

for everyone on a cruise holiday. Life on board a cruise ship will win you over every day 

with lots of great on-board activities and over 2200 shore excursions - there’s always a 

world of opportunities available for you. There’s truly something for everyone on a Costa 

holiday with our wide range of restaurants and food, and cabins to suit every requirement. 

Everything is designed to give you the holiday of your dreams and absolute comfort. And if 

you want more, have a look at our exclusive cruises to less well-known destinations where 

luxury meets exclusive routes and more sophisticated services. 


Fred. Olsen Fly-Cruises 

With an array of spectacular destinations and unforgettable experiences to 

uncover on each incredible itinerary, Fred. Olsen Guests are sure to create 

everlasting memories on an awe-inspiring Fred. Olsen Fly-Cruise. 

Fred. Olsen has launched its first-ever dedicated fly-cruise brochure 

for 2017-19, highlighting a host of new exotic holidays to experience 

some of the world’s most stunning scenery. Fred. Olsen guests can 

choose from a range of enticing, far-flung destinations, including 

India, Arabia, the ‘Islands of the Indian Ocean’, South Africa, Australia 

and New Zealand, with durations from 14 to 38 nights. 

The Fred. Olsen difference: 

• Smaller ship cruising – bringing guests closer to the destination 

• Service with a smile – friendly and attentive staff 

• Fly straight to their chosen region of discovery 

• Diverse selection of once in a lifetime holidays 

cruise.sales@fredolsen.co.uk | 01473 746164 

Facebook: Fred. Olsen – Trade Support | Twitter: @FOCLSalesTeam 

Travel Agent Centre www.fredolsencruises.com/travel-agent-centre


CroisiEurope 

Competitive pricing, focusing on the individual, and constant innovation have all led to 

numerous awards, voted for by the public. Established 40 years ago, CroisiEurope has 

pioneered river cruising on the most beautiful waterways in Europe. Over the years this 

family owned company, CroisiEurope, has become Europe’s leading river cruise operator, 

now owning, managing and operating 50 river ships, among which 6 barges that are perfect 

to experience gliding along the tranquil waters within France. Looking ahead to 2018 and 

beyond, CroisiEurope will offer unforgettable and exhilarating cruises on exotic rivers like 

the Mekong in Vietnam, Irrawaddy in Myanmar, the Volga in Russia and the Chobe River in 

Africa. What really sets CroisiEurope apart are its fascinating programmes that bring history 

and culture to life plus exquisite food designed in the finest French culinary traditions. 

Crystal Cruises 

Voted the World’s Best more times than any other hotel, resort or cruise line in history, 

the luxurious Crystal Cruises fleet - ocean, yacht and river yachts - offers guests the most 

choice available with a huge array of facilities and activities on offer. Crystal Cruises is more 

than just a luxurious way to explore the world. It is an adventure, opening up the globe 

just for you. Whether by sea, river, land or air, we are taking luxury travel higher than ever 

before. Welcome to the new Crystal. 

Cunard 

From the moment guests step aboard one of Cunard’s three iconic ships, they enter a 

unique world of style and elegance which revolves around them. While Queen Elizabeth, 

Queen Victoria, and Queen Mary 2 each have their own charms, together they offer an 

oasis of relaxation and discovery, where guests can do as much or as little as they please. 

Spectacularly grand venues, wide open decks and personal space combine to create a 

wonderful sense of freedom, with attentive White Star Service – always at hand. 

Cunard holds on to many of its fine traditions such as a glamorous sense of occasion and 

immaculate Afternoon Tea, served wherever our ships are in the world. From the nine-pillow 

menu in Britannia Club staterooms to the extent of possibilities on board, a voyage with 

Cunard is shaped by the way guests want to feel. 

Disney Cruise Line 

With decks of sun-drenched Disney magic you won’t find anywhere else, Disney Cruise Line 

sets every family member on course for spectacular Disney entertainment and unrivalled 

relaxation. Discover many different destinations, highlighting exotic Caribbean escapes 

like Disney’s own private island, Castaway Cay, St Thomas, Cozumel and Tortola. Or see 

Mediterranean cultural centres such as Barcelona, Rome and Florence, glittering European 

capitals such as Copenhagen, Stockholm, Helsinki and Reykjavik, or the diversity of the 

British Isles with stops in scenic Kirkwall and historic Dublin. Sailors of all ages can unwind 

together as a family, or separately in their own dedicated areas, each designed exclusively 

just for adults or kids, while enjoying a vast array of clubs and activities only available on a 

Disney cruise. 

Emerald Waterways 

Emerald Waterways is Europe’s most innovative river cruise line. Despite only launching in 

2014, they already boast an award-winning reputation and are fast becoming a favourite 

with new and seasoned cruisers in search of exciting itineraries, contemporary ships and 

exceptional value. What makes Emerald Waterways stand out from the crowd is their 

revolutionary fleet of ‘Star-Ships’. Designed to bring the highlights of ocean cruising to 

the intimacy of Europe’s rivers, they feature highlights like an on-board heated pool that 

transforms into a cinema at night. Emerald Waterways’ fully-inclusive service means that all 

on-board meals are included, as well as wine, beer and soft drinks with lunch and dinner. 

Guests will also enjoy activities and excursions in almost every destination, with enhanced 

experiences courtesy of EmeraldPLUS. 

Fred. Olsen Cruise Lines 

Fred. Olsen Cruise Lines is renowned for its friendly and personal cruise experience. 

Operating a fleet of four smaller, more intimate ships – Balmoral, Braemar, Boudicca and 

Black Watch – Fred. Olsen takes guests right to the heart of the world’s most inspiring 

destinations, and with a friendly, efficient and professional crew, guests will have an 

enjoyable and memorable time on board and ashore. With departures from 10 convenient 

regional UK ports in 2017/18, to more than 200 destinations around the globe, Fred. Olsen 

is committed to ‘bringing the world closer’. 



Hapag-Lloyd Cruises are today one of the world’s foremost providers of ultra luxury and 

expedition cruises appealing to very discerning travellers who demand the highest levels 

of quality, service and catering as well as being inspired by the destinations visited and the 

opportunities to stimulate the mind. As such they are more focused on the product and 

destination rather than price. 

Hapag-Lloyd Cruises 

Holland America Line 

Holland America Line epitomises the ultimate in worldwide premium travel experiences, 

onboard a fleet of gracious mid-sized ships. Elegant lounges adorned with fine art; spacious 

staterooms, many with private balcony; restaurants serving gourmet cuisine and delicious 

snacks, state of the art leisure amenities and entertainment for all - be it blues, classical 

or west end theatre; all which give the company its reputation for offering authentic, 

personalised destination experiences visited in timeless elegance – with a modern twist. 

Perfect for a voyage that explores some of the world’s most stunning destinations, offering 

long days and overnights in port, regional cuisine, entertainment, destination guides and 

more. 

MSC Cruises 

MSC Cruises offers a whole wide world of destinations all year round. Choose when and 

where you’d like us to take your guests and we’ll do the rest. Thanks to our 300 years of 

seafaring experience, every day onboard a MSC cruise will be unique and memorable. Our 

12 fantastic and 2 upcoming ultramodern ships can be found in all four corners of the globe 

– and anything from the food to the evening shows, the destinations, excursions, pools and 

spas, has been specially designed with your guests in mind. 

MSC Cruises, a cruise like no other. 

Norwegian Cruise Line 

Norwegian Cruise Line has long been an innovator, changing the face of holidays at sea. 

And now we’re taking innovation to new levels, bringing the popular trend of all-inclusive 

holidays to the premium global cruise sector – another first for Norwegian. Premium All 

Inclusive, the exciting new way to cruise, has already rolled out in several key European 

markets to great acclaim from both the travel trade and our guests. They appreciate the 

added value and the enhanced feeling of freedom and relaxation they experience when 

what once were extras are now taken care of. With Premium All Inclusive you, our valued 

travel partners, will discover that cruise holiday budgeting has never been easier. There 

is simply so much more included in the fare, from alcoholic and soft beverages to service 

charges. And, let’s be honest, who doesn’t like getting more. 

Oceania Cruises 

Oceania Cruises operates a fleet of 6 ships catering for 684 to 1250 guests and sails to 

over 365 ports worldwide. Providing the highest quality, Oceania Cruises offers The Finest 

Cuisine At Sea, meticulous attention to detail with a warm, inviting, elegant ambience. 

Numerous gourmet restaurants are available at no extra charge, catering for discerning 

palates and offering an array of choices from Continental cuisine to authentic Italian to 

classic steakhouse fare. Living areas are sumptuous, with almost all accommodations having 

a private veranda and butler service in all suites. Their O Life Choice promotion of Free 

Internet, plus either free shore excursions or a free beverage package or free ship board 

credit allows guests to enhance their voyage how they choose. 

Pandaw 

For over 20 years as an innovator of experiential river cruising, Pandaw has pioneered 

new routes along the great rivers of Asia. Our fleet of specially-designed and luxuriouslyappointed 

ships have ventured to remote and off-the-beaten-track, up-country destinations 

where few, if any, of our competitors can follow. As well as exciting itineraries, we offer 

travellers a truly unique on board experience in all six of our operating regions – Burma, 

Vietnam, Cambodia, Laos and China. 

We have fifteen beautifully-crafted Pandaw ships and now our first coastal yacht, the 

Andaman Explorer. Each vessel, hand-finished in brass and teak by traditional craftsmen to 

recall the comforts of colonial-era travel, is itself a luxury object of great beauty. 


Britain’s favourite cruise line 

Reasons to believe 

The brand 

you can trust 

1 in 2 Ex-UK cruises 

are booked with 

P&O Cruises. 

Two-thirds of our 

guests return. 

We can trace our roots 

back 180 years. 

Tailored to 

British tastes 

The comforts of home 

e.g. everything in £s, 

afternoon tea, 3 pin plugs. 

Best of the British 

food scene with our 

Food Heroes. 

Entertainment geared to 

British tastes, including 

Strictly Come Dancing. 

Something 

for everyone 

Over 250 destinations. 

The largest range of 

Ex-UK cruises. 

A ship for every taste. 

The freedom to 

holiday your way. 

How we make guests feel 

Team 

Complete our NEW Academy Online module at completecruisesolution.com 

View our Brand Story video on our Facebook page - P&O Cruises Travel Agent Sales


Paul Gauguin Cruises 

At the turn of the century, impressionist Paul Gauguin travelled to the tropical shores of 

French Polynesia to create some of his most renowned masterpieces. Today his namesake, 

the Paul Gauguin, transports you to the same romantic Tahitian holiday paradise – to 

explore, experience and escape. The Paul Gauguin was designed specifically to sail the 

shallow seas of Tahiti and French Polynesia, visiting small ports that larger ships can’t reach 

and effortlessly blending into the stunning natural beauty of the South Seas. She offers an 

extension of the informal, relaxing environment of the islands, coupled with five-star service, 

comfort and luxury, Spacious suites and staterooms (more than 70% with private balconies), 

an onboard water sports marina, a choice of three open-seating dining venues and an 

extensive spa are among her luxurious attributes. 

P&O Cruises 

P&O Cruises is Britain’s favourite cruise line and more holidaymakers trust us than any 

other UK cruise brand. Every aspect of a P&O Cruises holiday is designed to make your 

customers feel special, and a few thoughtful British touches here and there make all the 

difference. They can wake up everyday to an amazing new view, dine on dishes lovingly 

created by our Food Heroes and savour days that unfold at their own pace. We’ve ships 

designed exclusively for adults and others which provide the perfect playground for all 

ages, and a new ship coming in 2020 to add to the family. With our constantly updated 

itineraries, there really is a holiday for everyone. While your customers are seeing the sights 

and basking in the sun, you can relax too, knowing that they are in the safest of hands. 

Ponant 

The only French-flag cruise line and world number one for polar cruises, PONANT was 

founded in 1988 by Jean-Emmanuel Sauvée and a dozen Merchant Navy officers. Today 

the company is a reference for a new style of high-end cruises, a unique concept for sea 

travel that combines exceptional itineraries with five-star amenities on small capacity luxury 

ships. Ponant visits the world’s most unique destinations and far-end corners. Guests can 

discover multiple countries in a single journey and explore the planet’s best kept secrets; 

and combine adventure with luxurious styles and fine cuisine in the best tradition of French 

savoir-faire. 

Princess Cruises 

One of the best-known names in cruising, Princess Cruises, operates a fleet of 18 modern 

cruise ships. Princess takes guests to more than 360 amazing destinations around the 

globe on more than 150 itineraries, ranging from three to 114 days. Guests can enjoy 

signature features, such as Movies Under the Stars, as well as the wide array of choices in 

entertainment and dining. Princess is the only cruise line to be officially endorsed as ‘Reader 

Recommended’ by Good Housekeeping UK for its dining, and the line is recognised for 

providing exceptional customer service. Furthermore, through its partnership with Discovery 

and Animal Planet, Princess offers a huge choice of family activities which are fun and 

educational. With all of this and more, Princess promises guests that they will come back 

feeling enriched, relaxed and refreshed – in other words, they will come back new. 

In association with Fred.\ Holidays, the official UK General Sales Agent 

All Inclusive Drinks, Mediterranean feel and the Pullmantur Smile. With over 40 years’ 

experience in the travel market, Pullmantur guests can enjoy a relaxed yet vibrant 

atmosphere on board. And with true value, the All Inclusive cruise experiences will be one 

to remember. 

Pullmantur 

Regent Seven Seas Cruises 

Regent Seven Seas Cruises offers the MOST inclusive luxury experience where everything 

is included: return flights and transfers, unlimited shore excursions, all fine dining and 

beverages, free Wi-Fi access and even gratuities and service charges - without exception, 

without compromise. 

Seven Seas Explorer - THE MOST LUXURIOUS SHIP EVER BUILT, Seven Seas Voyager, 

Seven Seas Mariner and Seven Seas Navigator carry no more than 750 guests and offer 

spectacular gourmet restaurants, suites that are amongst the most spacious at sea and an 

enviable staff-to-guest ratio that makes queuing and waiting a thing of the past; there really 

is no better way to experience luxury travel. 


DISCOVER OUR 

AMAZING RANGE 

OF CRUISING 

HOLIDAYS 

CLIA MEMBER 

EUROPEAN RIVER CRUISES 

For the 2018 season Riviera Travel will be operating a fleet of 12 five-star and 1 four-star 

superior ships along the iconic rivers of Europe. Our river cruise program goes from 

strength to strength with more passengers from the UK now choosing Riviera Travel’s 

European river cruises than any of our competitors. We are committed to expanding 

our fleet and our horizons and are delighted to announce the introduction of another 

brand new five-star ship for 2018, the MS Robert Burns. We will also be taking 

passengers on a brand new exciting journey from Budapest to the Black Sea. 

NEW FOR 2018 

• Another brand new five-star ship, the MS Robert Burns 

• Brand new 14 night itinerary - Budapest to the Black Sea - from just £2,299pp 

• Optional drinks package 

Included with lunch and dinner: 

Red, white and rose house wine and the wine recommendations from the menu, 

draught beer, non-alcoholic beer, soft drinks and juices 

4 nights - £59 7 nights - £99 14 nights - £199 

Bulk supplies of our new Cruise Collection brochures are now available at www.trade-gate.co.uk. In addition 

to our new 2018 River Cruise itineraries they now include for the first time all of our Cruise Collection including... 

Tall Ships | Mekong cruises | Ganges cruises | Transatlantics cruises | Mediterranean small ship cruises 

For more information on Riviera Travel’s extensive cruising range contact: 

agencysales@rivieratravel.co.uk 

Riviera Travel booking terms and conditions apply.


Riviera Travel River Cruises 

Riviera Travel have been operating Escorted tours for over 30 years and European River 

Cruises for almost 9 years. Our river cruises are carefully tailored towards our customers, 

resulting in a comfortable, relaxed and sociable on-board experience. Sailing eleven 

stunningly beautiful and fascinating river cruises along the Rhine, Danube, Moselle, Main, 

Rhône, Seine and Douro. Amongst our fleet of twelve modern ships, choose from the fivestar 

MS Jane Austen, MS Charles Dickens, fabulous five-star MS Lord Byron, MS William 

Shakespeare, MS Swiss Corona and MS Swiss Tiara or the four-star MS Swiss Ruby. In 2017 

we are launching five brand new five-star ships; MS Thomas Hardy, MS Emily Bronte, MS 

Oscar Wilde, MS Douro Elegance and the MS Douro Serenity. 

Royal Caribbean International 

At Royal Caribbean International, our aim is to take the ordinary and make it extraordinary. 

We are the pioneers of many firsts at sea, offering a playground of incredible experiences 

on 24 of the world’s most innovative and spectacular ships, visiting over 250 destinations 

around the world. We are revolutionising the cruise industry to make every holiday on board 

one to remember. Whether that’s wowing guests with our robotic bartenders, dazzling with 

a 30-foot giraffe or thrilling them with breath-taking destinations, we want to open their 

eyes to a new way to travel. 

Saga Cruises 

Your customers can discover a friendlier way to cruise aboard Saga Sapphire and Saga 

Pearl II, two small ships offering all the luxuries of classic cruising, but with a modern twist. 

Exclusively for guests aged 50 and over, they offer a choice of flexible dining restaurants, 

spacious cabins as standard, and a calendar of cruises to Norway, the Baltic, Mediterranean, 

Canaries, around Britain and further afield. All cruises begin and end in Dover or 

Southampton, and include a chauffeur to the port. Wine with meals is included in the fare 

as are all gratuities, wi-fi and 24 hour room service. 

Scenic 

Scenic is Europe’s ultimate luxury river cruise line. Their award-winning reputation is 

underpinned by over 30 years’ experience, a collection of meticulously planned eight to 15 

day itineraries, and an unrivalled fleet of opulent Scenic ‘Space-Ships’. Boasting the most 

spacious ships on the water also means that Scenic guests enjoy a more intimate time on 

the river, with a more favourable staff-to-guest ratio. 

At the heart of the Scenic experience is an ultra-all-inclusive service that ensures almost 

everything is included in the price of your cruise. From unlimited on-board drinks and dining 

in a range of venues, to daily excursions, once-in-a-lifetime Scenic Enrich experiences and 

even all tips and gratuities; guests rarely, if ever, have to dip into their Euros to pay for 

anything. 

Seabourn 

Cruising with Seabourn is unlike any other form of travel. The experience is luxurious, yet 

relaxed... elegant, yet casual... sumptuous, yet understated. These intimate ships, each 

accommodating no more than 600 guests, are the perfect blend of glamorous elegance, 

impeccable service, exquisite cuisine and highly personalised worldwide destination 

experiences, earning Seabourn some of the most coveted awards in travel. In late 2016, 

Seabourn Encore arrived, crowning a fleet that is already the newest, most modern 

and most acclaimed in ultra-luxury. From the luxury of all suite accommodations to 

complimentary fine wines and spirits, and a no tipping policy, Seabourn exemplifies the 

definition of travelling well. 

SeaDream Yacht Club 

Conceived for the way we live our lives today, the contemporary luxury aboard SeaDream I 

& II uniquely combines the style and swank of a private motor yacht with the facilities and 

service standards of a world class boutique resort. Sailing with a maximum of 112 guests, 

each has 95 award-winning crew, open seating, outdoor dining, a fully-outfitted water 

sports marina with the latest personal water craft and the only Thai-Certified Spa at sea. 

Guests enjoy highly anticipatory service and top amenities like included open bar featuring 

select premium spirits & wines and 5-star Dream Cuisine. Perfect for holidays, their size also 

makes them ideal for exclusive private charters, whether for family get-togethers, birthdays, 

weddings, business incentives, corporate retreats or sales conferences. 


WHERE EXTRAORDINARY 

HAPPENS 

From surfing 16 decks above the waves, to getting up close and personal with 

dolphins, at Royal Caribbean there’s only one rule, anything is possible. 

We want to make sure that every moment our guests enjoy with us is truly 

extraordinary. And with so much included in the price — from thrilling activities 

and jaw-dropping entertainment, to world-class dining and incredible 

destinations — they’re guaranteed a holiday like no other. 

VISIT CRUISINGPOWER.CO.UK


Shearings Holidays 

Shearings Holidays offer a range of value-for-money river cruises on Europe’s finest rivers. 

We have five exclusively chartered ships with a variety of itineraries throughout the year 

including the Dutch Bulbfields, Classic Danube, Rhine in Flames, Christmas Markets 

and Christmas & New Year. In addition to this we also have our ‘Escorted by Shearings’ 

programme which offers a selection of All-Inclusive cruises on 4-star partner vessels in 

Portugal, France & Italy. Our flagship is the 4-star MS Serenade 2, one of Europe’s favourite 

river cruise vessels, famous for its cutting edge design and luxurious interior, sailing the 

majestic Danube. Our exclusive charters all include luxury coach, air or rail transport, 

full-board meals, excursions, entertainment and the services of a cruise manager. 

Silversea 

Silversea is an ultra-luxury cruise line renowned for extraordinary worldwide voyages aboard 

intimate, all-inclusive ships. Sailing to over 800 destinations spanning all seven continents, 

Silversea offers more destinations than any other cruise line. 

All-suite and spacious ocean-view accommodation comes with butler service. Beautifully 

appointed lounges and bars offer an elegant yet relaxed ambience. Fine dining, beverages 

including wines, beers and spirits, and onboard gratuities are always included. For the 

curious traveller, Silversea Expeditions offer unique, awe-inspiring journeys to some of the 

world’s most exotic destinations, including Antarctica and the Galapagos Islands, aboard our 

fleet of expedition vessels. Discover the art of luxury travel as perfected by Silversea. 

Tauck 

On Tauck’s river cruises, you can expect to see the sights a bit differently than you would 

with anyone else. We explore Europe’s great waterways from the Rhine and the Danube to 

the French Rivers, Rhône and Seine. 

Our luxurious riverboats are spacious and comfortable, welcoming you to an onboard 

experience characterised by the Tauck Difference – all-inclusive river cruises featuring 

personalised cruising enhanced by those ‘little Tauck touches’; our intimate, club-like 

atmosphere onboard, and the uncommon access to exclusive cultural experiences on our 

included excursions ashore, ensuring experiences as memorable as the places you visit... not 

simply what other travellers see and do. 

Thomson Cruises 

From Havana to Venice, Thomson Cruises take their customers to over 120 destinations 

every year. Almost all their cruises set sail at night, meaning fewer days are spent at sea 

so you can maximise your time ashore. With six ships in the fleet, Thomson Cruises offer 

everything from family-friendly to adults-only cruises. Whichever one you go for, you’ll 

find the same high standards across the board. There’s plenty of dining options and the 

entertainment’s right on the money too. Plus, you can expect excellent service as standard. 

Unlike most cruise lines, Thomson Cruises don’t think tips and service charges should cost 

extra, so they’ve included them in the price. And with an unbeatable choice of Cruise & Stay 

holidays which let you pair some time onboard with a spell at a hotel – in whichever order 

you fancy, there’s even more reasons to choose Thomson Cruises. 

Uniworld Boutique 

River Cruise Collection 

Multi award-winning river cruise line, Uniworld Boutique River Cruises, is renowned for 

its outstanding service, offering indisputable luxury onboard. The Uniworld experience 

embodies style, comfort and sophistication, and guests will find gourmet dining venues, 

beautifully-appointed suites and staterooms, plus much more aboard a unique and elegant 

Uniworld river cruise ship. From the rivers of Europe to more exotic locales – India, China, 

Vietnam, Cambodia and Egypt – Uniworld’s journeys provide an intimate and up-close view 

of some of the world’s oldest civilisations. Exploring ancient treasures by day with hosted 

small-group excursions, and enjoying five-star hotels and elegant ships at night, our guests 

can be treated to the unsurpassed Uniworld experience worldwide. Uniworld’s luxury river 

cruises are a truly unique experience, unlike any other journey in the world. 

Windstar Cruises 

With a small ship fleet of 3 tall-masted iconic sailing ships and 3 all-suite motor yachts each 

catering to less than 312 guests, a cruise with Windstar Cruises is unlike any other cruise. 

Windstar’s unique yacht style cruising experience is based on personalized service, worldclass 

food, and an upscale, yet casually elegant atmosphere with no formal nights or fixed 

meal times. Windstar’s yachts visit not only world capitals, but also secluded coves, hidden 

harbours, and tiny Old World villages. Windstar’s itineraries are far reaching and include 

voyages to Tahiti, Asia, Arabia, Alaska, Panama Canal & Costa Rica, the Caribbean, 

Canada & New England, Mediterranean, and Northern Europe & Iceland. Windstar 

combines an award-winning small ship cruise experience together with a unique ability to 

bring each destination to life. 


COPENHAGEN 

COPENHAGEN 

Cruise360 

Copenhagen 

It felt easy for me as I would use my 

destination knowledge in all these 

facets of a consultation, and the 

booking was just a mandatory process 

at the end of our conversations 

because the customer had wholly 

been engaged in the cruise and 

destination experience. 

Peter Kollar 

CLIA Australasia 

Masterclass Speaker 

at Cruise360 Copenhagen 

When I first made the transition 

to becoming a travel agent after 

a decade of working at sea, it 

surprised me how limited cruise 

destination knowledge was in the 

cruise retail community. This is 

despite the fact many agents were 

presenting itineraries to customers, 

despite questions on what sort of 

experience the trip would provide, 

location of the port, and travel to 

and from the port building. 

Most of all though, if they did 

successfully convert the consultation 

to a booking, they would just ask 

the client if they’d like some extras 

such as hotels and flights without 

the expertise to really ensure that 

such arrangements worked with the 

destination. 

Of course, some travel agents have 

exceptional destination knowledge, 

but for many a lack of expertise made 

the whole experience hard work. 

A lot of the feedback I received from 

my peers was that of course it was 

easy for me – I had been there! This 

is true, which is why when I made 

the elevation to Cruise Product 

Manager for the largest retail chain in 

Australia, I started creating destination 

training programs that would help any 

agent, regardless of their own travel 

experience. 

This led me to CLIA, using all of the 

knowledge gained whilst working as 

a Shore Excursion Manager onboard 

a luxury cruise line ship, to create 

material for agents in a language 

that resonates with the travel agent 

community. 

Cruise360 Copenhagen gives me an 

opportunity to share those insights – 

and hopefully to making selling cruise 

holidays easier. 

I will show you exactly the key times 

that you could use all this new 

destination information, and most 

importantly, show you how to get 

it. Wouldn’t you like to make cruise 

bookings just a mandatory process 

after your conversations with your 

clients? 

Cruise360 Copenhagen is the 

ultimate cruise event for multiple 

ship visits, mini-conferences, 

destination excursions, networking 

and learning, and is open to members 

and non-members. 

Saturday 9 - Monday 11 

September 

CLIA Member Early Bird rate £30 

Book today at cruiseexperts.org

COPENHAGEN 

Visit Regal Princess in Copenhagen as part of CLIA Cruise360 Copenhagen this September 

DESTINATION LEADERS 

Choose from more amazing destinations and experiences than 

any other cruise line. 

With over 50 years of knowledge, expertise and passion for 

travel we can immerse every guest in authentic experiences. 

Sailing to over 360 destinations worldwide, we are the leaders 

in destination cruising. 

BEST CRUISE 

LINE 

Cruise International 

2014-2016 

FOOD & DINING 

EXPERIENCE 

Good Housekeeping 

Reader 

Recommended 

2015-2017 

BEST PREMIUM 

CRUISE LINE 

World of Cruising 

2016 & 2017 

ABTA and ATOL protected. Princess Cruises onboard restaurants have been reviewed by 

100 Good Housekeeping readers and awarded the Good Housekeeping 

Reader Recommended endorsement.

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MARCUS WILLIAMS 

Travelwise 

Won a Pandaw 7-night river 

cruise for two in Burma! 

IAN WARREN 

GoCruise 

Won a place at the Fred. Olsen table 

at the Globe Travel Awards 2017! 

When did cruise click for you? 

Congratulations to our winners 

Thinking back to your first cruise holiday, Fam Trip or ship visit, you shared your 

“Cruise Lightbulb Moment” - the moment that you fell in love with cruising or that 

you realised that a cruise is the perfect holiday option for you or your customers. 

Sharing these moments, we hope to convert more yet-to-cruise guests and share 

the many experiences available on a cruise holiday. 

“ 

My cruise lightbulb moment 

flashed at a very early age – 

apparently, whilst celebrating my 

second birthday, on a cruise, I 

declared that I loved cruising and 

wanted to work on a ship! For my 

parents, they were able to have 

fantastic worry-free holidays, 

firm in the knowledge that their 

children were safe, entertained 

and happy, which meant they 

were too. 

Meriel Lowe 

CLIA Winner 

“ 

PRIZES STILL TO BE ENJOYED... 

MOLLY MCINTYRE 

Cruise.co.uk 

Won a cabin on the maiden 

cruise of Majestic Princess! 

Emma Browne, Abercrombie & Kent 

Holland America Line 

Koningsdam Weekend Ship Visit 

Sharon Jackson, RubyBlue Travel 


Taster Cruise on Independence of the Seas 

Carol Kirkham, Kirkham Travel 

Avalon Waterways 

Fam Trip Place on 7-night 2017 Trip 

JOANNE MARSH 

Reader Offers Ltd 

Won a place on the Silver 

Muse shakedown cruise! 

Benedict Montgomery 

Azamara Club Cruises 

UK ship visit place in 2017 

Emma Sanger-Horwell, Wexas Travel 

Celebrity Cruises 

2-night cruise on Celebrity Eclipse 

ELAINE HENNESSEY 

Mid-Counties Co-Operative Travel 

Won a cabin on a Tauck “Romantic Rhine” 

Fam Trip cruise onboard MS Grace! 

Meriel Lowe 

CLIA Winner 

Complimentary registration to both 

CLIA Conference 2017 and 

CLIA Cruise360 Copenhagen 

Trevor Ridler, Baldwins Travel 

Saga Cruises 

Fam Trip Place in 2017

INTERESTED IN BECOMING A 

BIG PARTNER? 

Operating in 20 cities across 4 continents, 

Big Bus Tours is the leading privately owned 

provider of open top sightseeing in the world 

and is proud to be a global partner with the 

cruise industry. 

Offering a flexible hop-on hop-off approach 

to sight-seeing, our distinctive burgundy and 

cream open top buses ensure guests see 

and discover the best of our chosen cities. 

FOR FURTHER INFORMATION VISIT BIGBUSTOURS.COM 

OR CONTACT: 

Tina Spencer 

Head of Cruise Business Development 

TinaS@bigbustours.com 

Gareth Brown 

Global Cruise Business Manager 

GarethB@bigbustours.com 

With friendly and knowledgeable guides 

and multi-lingual recorded commentary 

available on all our tours, a Big Bus Tour 

is the perfect introduction to great cities 

world wide. 

OUR GREAT PORT DESTINATIONS 

OUR OTHER GREAT DESTINATIONS


Silver Muse 

Silversea presents their new flagship, Silver Muse. 

At 40,700 grt and accommodating 596 guests, the 

addition of Silver Muse will expand Silversea’s fleet to nine 

ships, and will once again significantly raise the bar in the 

ultra-luxury cruise market with a wealth of enhancements 

to the onboard experience. 

Majestic Princess 

Majestic Princess is the newest sister ship to Royal Princess and 

Regal Princess, offering the Princess experience and signature 

favorites you’ve always loved, plus exciting new features with 

a Chinese flair. She is also the first ship in our fleet to feature 

a brand-new Seawitch livery design at her bow with hair 

flowing toward the stern. 

TUI Discovery 2 

In summer 2017, 

TUI Discovery 2 will join the 

Thomson Cruises fleet as the 

sister ship to TUI Discovery, 

featuring an outdoor cinema, a rock climbing wall; not 

to mention the range of bars, excellent dining scene and 

night-time shows. 

OCEAN CRUISE 

2017 LAUNCHES 

MSC Meraviglia 

With two covered promenades, expanded outside areas and 

fun water parks, MSC Meraviglia will offer a whole wealth 

of entertainment areas. The luxury MSC Yacht Club will be 

expanded and the whole ceiling of the inside promenade will 

be covered with a giant 480-m² LED screen: a digital sky! 

Starting from July 2017, MSC Meraviglia will become the first 

cruise ship ever to feature a custom Entertainment Lounge 

designed in collaboration with Cirque du Soleil to create a 

unique experience at sea. 

MSC Seaside 

MSC Seaside rewrites the rule book of cruise ship design, 

blending indoor and outdoor areas to connect you with 

the sea like never before. Circling the entire ship as low as 

Deck 8 is a unique seafront promenade lined with places 

to eat, drink, shop, swim and sunbathe. 

Norwegian Joy 

Set to debut in China in the summer of 2017 homeporting in 

Shanghai and Tianjin (Beijing), Norwegian Joy will be the fleet’s 

most innovative ship to date. Styled exclusively for Chinese 

travellers, guests can expect an upscale resort style holiday 

with world-class entertainment, fine international dining with 

all the freedom and flexibility found on all 

Norwegian Cruise Line ships.

a 

traveler review 

“ 

WHAT A 

RUSH 

” 

Alicia M, California 

Toro Verde Nature Adventure Park, Orocovis 

Flamenco Beach, Culebra 

Cueva Ventana, Arecibo 

Surfing, Rincón 

PUERTO RICO AWAITS! 

With so many world class attractions to explore and 

enjoy, your clients days and nights will be filled with 

unforgettable experiences: 

- Breathtaking beaches and coastline perfect for scuba 

diving, kayaking and enjoying many other water sports 

- Toro Verde, nature adventure park with the longest zipline 

in the world, suspension bridges, 

rappelling and everything adrenaline junkies love 

- Three of the world's permanent and brightest 

bioluminescent bays: rare spectacles of nature that are 

easily accessible in Puerto Rico 

- El Yunque, the only tropical rainforest in the United States 

Forest System, where you can explore hiking trails, 

waterfalls and take in awesome mountain views 

- Historic and unique Old San Juan, with structures that are 

UNESCO World Heritage Sites and thrilling colonial forts 

- Accessible diversity – the island's varied ecosystems and 

small size let you combine multiple experiences 

in just one day; from rainforest to dry forest, cave at the 

beach to river cave in the mountains 

- Adventures for all - whether it's the extreme rush of nature 

or family friendly expeditions, we've got you covered! 

Come to Puerto Rico and live your own five star vacation story. 

VISIT SEEPUERTORICO.COM 

See Puerto Rico 

@PRTourismCo 

See Puerto Rico

New British Airways direct 

service between London-Gatwick 

and FLL begins July 2017. 

travel ambassados 

Member of: 

Extend your clients’ holiday with a pre- or post-cruise stay in Greater Fort Lauderdale, and they’ll love you for it. Book a room on the beach 

or near the warm waterways. Raise a glass to the nightlife and the arts scene. Your clients will enjoy their stay on the sunny side. Enroll in the 

Greater Fort Lauderdale Specialist Program to provide your clients with an unforgettable vacation. Visit sunny.org/weloveagents 

@VisitLauderdale 

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3/17/17 6:01 PM 

Cruises For The Trade 

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CLASSiC StyLE ANd ENriChiNG jourNEyS 

The World’s Finest Ultra-luxury Cruise Line 

The holland america line difference 

Mid-sized, elegant ships 

Spacious staterooms and suites, many with private balcony 

Nearly one crew member for every two guests 

Fine dining with casual to formal options 

Culinary Arts Centre, Explorations Central destination 

experiences and more 

Sumptuous Greenhouse Spa & Salon 

Long days and overnight stays in incredible cities 

The Seabourn Difference 

• Spacious, all-suite accommodations 

• Gourmet dining experiences that rival the finest restaurants anywhere 

• Intuitive, gracious service provided by a staff passionate 

about pleasing 

• Complimentary welcome champagne and in-suite bar stocked with 

client preferences 

• Open bar throughout the ship, and fine wines poured at lunch 

and dinner 

• Tipping ineither required nor expected, service simply to delight 

C 

M 

Y 

CM 

MY 

CY 

Reservations Online 

For agency registration and enquiries e-mail 

Polar@hollandamerica.co.uk 

Reservations by phone: Call 0844 338 8600 

Groups 

E-mail groups@hollandamerica.co.uk or call 0844 338 8603 

Online Training 

HAL Academy offers an in-depth, FREE educational programme 

designed to provide YOU with the tools and sales techniques you need 

to achieve greater sales success. 

Log onto www.halacademy.co.uk, no passwords required! 

Contact the Sales Team 0844 338 8604 

Reservations Online 

For agency registration and enquiries e-mail 

Polar@seabourn.co.uk 

Reservations by phone: Call 0844 338 8686 

Groups 

E-mail groups@seabourn.co.uk or call 0844 338 8689 

Online Training 

Seabourn Academy offers an in-depth, FREE educational programme 

designed to provide YOU with the tools and sales techniques you need 

to achieve greater sales success. 

Log onto www.seabournacademy.co.uk, no passwords required! 

Contact the Sales Team 0844 338 8690 

CMY 

K 

WE ARE HERE TO HELP YOU SELL 

Dani Scannella – BDM South 

Dani.scannella@hollandamerica.co.uk 

Dani.scannella@seabourn.co.uk 

Call (0)7789 923665 

Katie Brickell – Assistant BDM 

Katie.brickell@hollandamerica.co.uk 

Katie.brickell@seabourn.co.uk 

Call: 02380 65 6758 

James Scott – BDR 

James.scott@hollandamerica.co.uk 

James.scott@seabourn.co.uk 

Call 02380 65 6796 

Bekkie Skipp – BDM North & Scotland 

Rebecca.skipp@hollandamerica.co.uk 

Rebecca.skipp@seabourn.co.uk 

Call (0)7780 490748 

Lucy Harris – BDR 

Lucy.harris@hollandamerica.co.uk 

Lucy.harris@seabourn.co.uk 

Call: 02380 65 6750 

Sales Team: Send us an e-mail SALESSUPPORT@hollandamerica.co.uk 

or SALESSUPPORT@seabourn.co.uk

www.Seattle-WashingtonState.co.uk

The original Transatlantic lie flat seats


Miguel Torga and 

Symphonie II 

CroisiEurope launched the 

Miguel Torga to sail the Douro, 

and the completely refurbished 

Symphonie II on the Rhine and 

Danube. 

Amadeus Provence 

Amadeus River Cruises 

launched the Amadeus 

Provence on the Rhône. 

AmaKristina 

AmaKristina is set to sail 

the Rhine with AmaWaterways 

Joie de Vivre 

Ellen Bettridge, Uniworld CEO & President with Godmother 

Joan Collins for the launch of Uniworld’s Joie de Vivre 

Tracey Scales 

Travel Counsellors 

RIVER CRUISE 2017 

LAUNCHES TO DATE 

Thomas Hardy & Emily Brontë 

The travel trade were honoured as two CLIA travel agents 

were named godmothers to Riviera Travel's two newest 

arrivals - Thomas Hardy and Emily Brontë. Riviera Travel also 

welcomed Douro Elegance to sail the Douro river. 

Christina Astill, GoCruise 

Emerald Destiny 

Emerald Destiny joins the Emerald Waterways fleet sailing 

the Rhine and Danube rivers, with Emerald Radiance shortly 

to launch on the Douro, and the Emerald Liberté on the 

Rhône and Saône rivers. 

Sapphire and Emerald 

Tauck's Sapphire and Emerald sailing the French waterways 

have each undergone an internal redesign, reducing their 

passenger capacity and cabin numbers, to make additional 

space for public areas and a number of Suite cabins.

With so much to see and do, Dubai is sure to be a 

stand-out stop on your cruise holiday 

Few sights beat the one 

you see upon cruising into 

Dubai – a city hugging the 

sunshine-dappled Gulf 

coastline; skyscrapers 

glittering in the sunlight; 

the red haze of the city’s 

romantic desert landscape 

just visible in the distance. 

Our city is multi-faceted 

destination, surprising and 

delighting new and regular 

visitors with rich traditions, 

world-class hotels, a food scene 

unlike any other, breathtaking 

sights and, of course, the 

romance of the desert. Whether 

you start or continue your 

journey into our fair city, you’re 

sure to be rewarded with 

unforgettable experiences. 

There’s plenty to keep you 

busy during your stay. Tick off 

Dubai’s record-breaking sites 

in Downtown before heading 

over to Dubai Creek to discover 

the Dubai of old – a fishing 

commune framed by traditional 

souks where bargain shopping 

awaits. 

Embarking on a regional or international cruise itinerary out of Dubai is a sheer indulgence. 

The international itineraries can start as short as 5, 7, 12 or 14 nights and even extend to an exciting 

world cruise itinerary. Do not miss a pre or post cruise stay in this fascinating destination, where you 

are sure to be enthralled. 

For further information, please visit 

visitdubai.com/en/ 

At CLIA we are delighted to work with two groups of really 

important people to help shape the Campaigns, investment 

and strategy of CLIA when it comes to us supporting our 

travel agent partners. 

The Trade Engagement Working Group consists 

of 12 cruise line executives who help us shape 

our activity from the view of the cruise lines; 

looking particularly at how we can enhance our 

ability to engage the travel agent community at 

our events, online, and in accreditation. 

Trade Engagement Working Group 

Meanwhile, our newest Working Group is 

the Travel Agent Advisory Council who help 

feedback from a travel agent perspective on our 

past activity and developments, and help shape 

our future direction in terms of how they would 

like us to deliver on CLIA membership. 

Travel Agent Advisory Council 

Executive Committee 

CHAIR 

Janet Parton Avalon Waterways 

Wendy Lahmich Holland America Line & Seabourn 

Nick Wilkinson Norwegian Cruise Line 

Claire Stirrup Celebrity Cruises 

Natasha Richardson P&O Cruises / Cunard 

Rachel Poultney Princess Cruises 

Dave Chidley Uniworld Boutique River Cruise 

Collection 

Sarah Weetman Royal Caribbean International 

Steve Williams MSC Cruises 

Erin Johnson Silversea 

Angela Flynn Fred. Olsen Cruise Lines 

Paul Beale Regent Seven Seas Cruises 

CHAIR 

Claire Brighton Advantage 

Kelly Wooffitt TUI 

Simone Clarke Iglu Cruise 

Alison Earnshaw WTH UK 

Scott Anderson The Luxury Cruise Company 

Mary McKenna Tour America 

Claire Ross Kuoni 

Geoff Ridgeon Fred. Olsen Travel & GoCruise 

Catriona Skinner The Travel Network Group 

Phil Nuttall The Cruise Village 

Julie Berry Thomas Cook 

Janet Whittingham Travel Counsellors 

Both groups of people give up their valuable time and energy to help 

the cruise industry come together and drive our activity – 

and for that CLIA and the whole industry are grateful. 

CHAIR 

Stuart Leven 


Lynn Narraway Holland America Line & 

Seabourn 

Giles Hawke Avalon Waterways 

Richard Twynam Azamara Club Cruises 

Jo Rzymowska Celebrity Cruises 

Paul Ludlow P&O Cruises 

Tony Roberts Princess Cruises 

Lisa McAuley Silversea 

Richard Sofer Thomson Cruises 

Iain Baillie Carnival Cruise Line 

Antonio Paradiso MSC Cruises 

Kathryn Beadle Uniworld Boutique River 

Cruise Collection


An update from 

Matt Rennie 

CLIA UK & Ireland's 

Online co-ordinator 

Things online are pretty swell 

We’re constantly developing cruiseexperts.org with great content 

whether it’s the latest factsheets, cruise industry news, web speed 

enhancements, ‘user experience’ improvements; or whether it is our 

hard-working members providing content through top tens, Greatest 

Journeys and guest opinions as they work towards their next level of 

accreditation. 

It’s not just content that keeps our members coming back so we’ve been 

delighted to launch the amazing sales tool “Full Picture” working with Zolv 

Technologly. 

If you’ve not tried it out yet it really is 

an entirely new way for you to bring the 

latest images of deckplans, staterooms, 

dining bars, lounges, entertainment, 

experiences, activities and even video 

straight to your customer’s screen at 

an amazingly fast speed. Even for the 

most technophobic agent once you’ve 

activated your Full Picture account from 

your cruiseexperts.org member area just 

share the link generated by Full Picture 

to your customer via email and the visual 

conversation really starts. 

Think of it as the most interactive 

brochure you can imagine. 

It’s even a great tool for upselling. 

Well imagine you have that first 

time cruiser that just needs a bit of 

persuading to make the upgrade from 

interior to a more premium stateroom. 

It’s so easy to show exactly where the 

cabin they were looking at is on the ship 

and how they can get down to the pool 

for those first rays and free sun loungers. 

For those looking for even more 

customisation Full Picture even offers 

a paid upgrade giving agents the ability 

to send tailor made photobooks to their 

customers based on what you’ve shown 

them during the call. For more upgrade 

details you can contact marie@zolv.com 

So what are you waiting for? Give your 

customers the “Full Picture” and build a 

truly visual conversation. 

Alongside this new technology, the “Choosing Cruising” search tool 

continues to prove ever popular being enhanced with more filters 

and design improvements. A new look Promotions page has also seen 

enhancement to get the right promotions to you faster. 

Online you’ll also find a “Guest Opinion” piece from Choosing 

Cruising Director Robbie White as he highlights trends from the 

search statistics within River & Ocean sectors. 

CHOOSING 

CRUISING 

CHO 

CRU 

2017 is sure to be an exciting sailing for CLIA members online and we’ve a 

fleet of great new features set to be christened on cruiseexperts.org soon.

CLIA MASTERS Class of 2016 

CLIA operates the only official cruise accreditation programme, and 

we are the only travel agent training programme accredited by 

City & Guilds. 

There are three levels of accreditation, and at the top is our ultimate list of 

those who have worked through multiple learning programmes, webinars, 

ship visits, cruises, and have exchanged some of their knowledge for the 

good of the industry. Here is the list of member travel agents who had 

achieved Master Status by the end of 2016. 

Alison Roberts Travel The World2 

Alison Woodrow Addison Travel 

Barbara James Cruise Holidays UK 

Benedict Montgomery TravelWithBen.com 

Bjarne Thelin GoCruise 

Brendan O’Connor Travelmax.co.uk 

Brian Gillespie Oasis Travel 

Bruce Cairns Travel Counsellors 

Carol Kirkham Kirkham Travel 

Carol Pearce Cruise.co.uk 

Caroline Jenkins Travel Counsellors 

Chris Roberts GoCruise 

Chrissi Knights Explorer Travel 

Christine Ball GoCruise 

Claire Stevenson Trailfinders 

Corinna Ball LoveItBookIt.com 

Dan Hammond GoCruise 

Daniel Essex Century Travel (Paphos) 

David Celino-Stock Tickets Travel 

David Senior DCD Travel 

Dawn Edge The Cruise Village 

Denise Hodgson Travel The World2 

Dinah Alonso-Wilkes Travel Counsellors 

Diviyesh Gondalia GoCruise 

Elaine Hennessey The Co-operative Travel 

Emma Sanger-Horwell The Luxury Cruise 

Company from WEXAS 

Flavia Gray Travel Counsellors 

Gary Witheyman ITE Homeworker 

Graham Johnson Cruise.co.uk 

Hayley Meades Mundy Cruising 

Heather Ascroft The Cruise Village 

Helen Granville Century Travel (Paphos) 

Helen Worthington GoCruise 

Ian Bates Worldchoice Travel 

Ian Warren GoCruise 

Iliyan Ivanov Cruise. BG (Tour Marketing LTD) 

Jacqui Ridler The Cruise Village 

James Pettitt CSI Limited 

James Ward Bolsover Cruise Club 

Jane Bowen GoCruise 

Jennifer Ford Oasis Travel 

Jessica Nuttall The Cruise Village 

Jill Rushby GoCruise 

Joanne Marsh Reader Offers Ltd 

John Watson Travel Counsellors 

Julie McIntyre Cruise.co.uk 

Katherine Doyle Bawtry Travel 

Katy Savvides 2001 Travel 

Kerry Hewitt Cruise.co.uk 

Kevin Booth GoCruise 

Kirsty Ricketts Travel Counsellors 

Lizzie Adamson-Brown Travel Counsellors 

Lyndsay Patterson The Cruise Village 

Martin Hay GoCruise 

Meriel Lowe 

Micci Riley Ashley Adams Yorkshire Ltd 

Michael Powell Michael Powell Consultants 

Mike Brady Ridings Travel 

Naomi Coombes Woods Holidays Ltd 

Neil Henderson Flitch Travel 

Neil Torbell Freeway Travel 

Nicholas Markham Cruise Holidays UK 

Nick Oldfield Cruise1st 

Nicola Cowan The Cruise Specialists 

Patricia Sharpe Barrhead Travel 

Pauline Drain Cruisegroups 

Peter Ruck GoCruise by Peter Ruck Ltd 

Peter Wellman Cruise.co.uk 

Pippa Booker Adiona Ltd 

Richard Hill Croydon Coaches UK Ltd 

Russell Adamson The Cruise Specialists 

Sally Chilton The Co-operative Travel 

Sandy Ogier Co-operative Travelmaker 

(Guernsey) 

Sarah Bolton Travel Counsellors 

Sarah Jones Cruise.co.uk 

Sarah Thelin GoCruise 

Sharon Allen GoCruise 

Sharon Trigg Mundy Cruising 

Simon O’Neill Oasis Travel 

Sophie Muirhead Planet Cruise 

Stephen Bellingham Travel Counsellors 

Steve Riley Ashley Adams Yorkshire Ltd 

Steve Wright Worldchoice Travel 

Susan Broad Triangle Travel 

Susan Dogan Mundy Cruising 

Susan Forsdike Your Holiday Booking 

Theresa Hall Mundy Cruising 

Tina Hammond GoCruise 

Tom Britton Marble City Travel Ltd 

Trevor Ridler Baldwins Travel 

Vicky Lewis Century Travel (Paphos) 

Yvonne Garner University College 

Birmingham 

Zoe Vasilaki Century Travel (Paphos) 

CONGRATULATIONS!

Membership Benefits 

CLIA UK & Ireland is here to help you cut through the 

cruise information, terminology, trends and opportunities; 

and help you grow the cruise side of your business. 

CLIA UK & Ireland is here to provide the official industry training and 

accreditation, unique resources & inspiring events to support the travel 

agent community. 

#Together 

JOIN THE CLIA 

CRUISE COMMUNITY 

INDUSTRY TRAINING AND ACCREDITATION 

• Interactive online learning programme covering cruise products, destinations, 

sales techniques, the cruise experience & latest trends 

• CLIA UK & Ireland operates the only cruise accreditation programme in 

the country and is accredited by City & Guilds 

• A complete library of live and recorded Webinars to keep you up to date 

with key information from our cruise line members, ports & destinations 

EVENTS AND SHIP VISIT OPPORTUNITIES 

• CLIA operates the only cruise industry events that showcase all sectors 

of the industry, including our flagship CLIA Conference, Cruise360 and 

River Cruise Conference 

• CLIA events in 2017 also include our Discovery Expo, Live Series 

in Scotland and Ireland, Luxury and River Expo, plus our Excellence Awards 

• Members can access the ultimate listing of all Ship Visits 

UNIQUE RESOURCES 

• Cruise Search & Ship Finder - your team all have access to an industry 

leading Cruise Search to find the right ship and itinerary for your customer. 

The Ship Finder also provides quick and easy access to detailed ship 

information for all CLIA member lines. 

• NEW Full Picture Visual Conversation technology - share photos, videos 

and other assets to your customers’ screens in real-time 

• Brochure Rack - All current cruise Brochures published by CLIA members 

are available on our website to download, share or print 

• Destination Guides - featuring an interactive map of the key cruise ports, 

incredible photography and a downloadable overview of each region 

• Participation and support 

during CLIA’s Plan A Cruise 

Month (October 2017) 

• The latest News and opinion, 

plus unique Sales Guides written 

by industry experts 

• Join CLIA on your preferred 

social network such as Facebook, 

Twitter & LinkedIn 

• The ultimate listing of all cruise 

lines and key contacts 

• Recognition as members 

through use of the CLIA UK & 

Ireland logo and a membership 

listing on our consumer facing 

web pages 

• Promote your membership by 

displaying your CLIA Membership 

Certificate & window sticker 

• Treat Yourself! 

CLIA Members get 

their booking fee 

waived with TIS Travel 

Industry Services when booking 

your own travel - give them a call! 

• Join the appropriate MyCLIA 

Club for key sector specific 

updates from the industry 

• Factsheets - Key cruising topics; downloadable or accessible online, 

these are great reference tools for all cruise sellers 

• Resource Centre & FAQs with the latest industry news, trends and reports 

cruiseexperts.org

THE HIGHEST RATED RIVER CRUISE SHIPS 

CLIA UK & IRELAND IS DELIGHTED TO BE SUPPORTED 

BY OVER 40 OF THE WORLD’S LEADING CRUISE LINES 

THE MOST INCLUSIVE LUXURY EXPERIENCE 

RIVER CRUISES 

Cruise Excellence Award Winners 2016 

River Cruise Excellence Award Winners 2016 

Online Travel Agency of the Year Iglu Cruise 

High Street Travel Agency of the Year Barrhead Travel 

Cruise Innovation Award TUI 

Rising Star Award Forever Cruises 

Travel Agent Business of the Year Cruise.co.uk 

Cruise Manager of the Year Clare Dudley, Ponders Travel 

Cruise Advocate of the Year Janet Whittingham, Travel Counsellors 

Outstanding Contribution to the Cruise Community 

Wendy Lahmich & Karen Doyle 

Best River Cruise Newcomer Reader Offers Ltd 

Best Marketing Promotion of River Cruise - Online The Cruise Village 

River Cruise Ambassador of the Year Margaret McCorriston, Planet Cruise 

Best Overall Performance - North River Voyages (WTH UK) 

Best Marketing Promotion of River Cruise - Retail Baldwins Travel 

CLIA River Cruise Agent of the Year Juliet Archer, Blue Water Holidays 

Best Overall Performance - South Iglu Cruise / Planet Cruise 

Best Marketing Promotion of River Cruise - Homeworker Cruise.co.uk 

CLIA Cruise Promotion Award 

Presented at the Travel Weekly Agent Achievement Awards 2016 

Su Dillon Travel Counsellors 

cruiseexperts.org 

facebook.com/CLIAEurope 

twitter.com/CLIAUK 

CLIA CONFERENCE 2017 

Southampton | May 24 - 26 

CLIA CRUISE360 COPENHAGEN 

Copenhagen | September 9 - 11 

CLIA RIVER CRUISE CONFERENCE 

Amsterdam | November 18 - 19 

We have strived to ensure accuracy throughout this document, however CLIA cannot be held responsibe for any errors or omissions.

CLIA Yearbook 2017 FINAL DIGITAL

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