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#together<br />
<strong>2017</strong> <strong>CLIA</strong><br />
<strong>Yearbook</strong><br />
cruiseexperts.org
ms Koningsdam was<br />
christened by<br />
Queen Maxima of<br />
the Netherlands<br />
Harmony of the Seas sailed into Southampton<br />
for the first time in May, prior to visits as part of<br />
the <strong>CLIA</strong> Conference 10th anniversary<br />
Welcome<br />
Carnival Corporation's Arnold Donald speaks to the<br />
<strong>CLIA</strong> Conference 2016 delegates<br />
Welcome to the <strong>2017</strong><br />
<strong>CLIA</strong> <strong>Yearbook</strong> – our<br />
second edition, and<br />
packed with a look back<br />
on success in 2016, and a<br />
look ahead to the events<br />
and online resources and<br />
learning that you can<br />
engage with in <strong>2017</strong>.<br />
And 2016 was a success<br />
both for <strong>CLIA</strong> and for the<br />
wider UK and Ireland<br />
cruise sector.<br />
Our own stats show that a record<br />
1,900,000 holidaymakers from the<br />
UK and Ireland took an ocean cruise<br />
in 2016. A six per cent year on year<br />
increase on 2015, proving both the<br />
cruise industry’s resilience to political<br />
and economic change and the value<br />
provided by a cruise holiday.<br />
Similar growth this year would see<br />
numbers top the two million mark for<br />
the first time and would represent a 50<br />
per cent increase in UK passengers in<br />
just 10 years.<br />
Our figures also show the ever-growing<br />
appeal of river cruising which led to an<br />
11 per cent rise in the number of UK<br />
passengers taking a river holiday on<br />
waterways in Europe and further afield<br />
(166,900 passengers).<br />
We have come to expect year on<br />
year growth in the numbers taking a<br />
cruise; but we should never take it for<br />
granted, and we should celebrate the<br />
fact that every element of the cruise<br />
industry – cruise lines, travel agents<br />
and media – are working together to<br />
reach those who have yet to take a<br />
cruise holiday.<br />
Integral to the industry’s success are<br />
those individual travel agents who<br />
have achieved accredited status with<br />
<strong>CLIA</strong>, thereby demonstrating a drive<br />
to increase their own knowledge<br />
and expertise to help them sell more<br />
cruises. Keeping up to date with<br />
new ships, itineraries and destination<br />
experiences is something we can<br />
all benefit from – and it is great to<br />
recognise those who have achieved<br />
our ultimate level of learning – the<br />
<strong>CLIA</strong> Masters. That recognition<br />
starts on page 38 and will continue<br />
the night of the Travel Weekly Agent<br />
Achievement Awards in July where<br />
for the first time we will crown our<br />
ultimate <strong>CLIA</strong> Master.<br />
Learning is possible online in our<br />
Learning Academy, at our events, and<br />
at the generously supplied ship visits.<br />
Engage with <strong>CLIA</strong> and the cruise<br />
lines, attend events, and get to know<br />
the experiences on offer, and increase<br />
your knowledge and expertise.<br />
Together, we can continue to work<br />
to get more people to cruise.<br />
BBC Breakfast's Ben Thompson speaks at the<br />
<strong>CLIA</strong> Cruise Forum - December 2016<br />
Seven Seas Explorer launched July 2016<br />
Andy Harmer<br />
SVP Membership, <strong>CLIA</strong>
<strong>CLIA</strong> UK & IRELAND YEARBOOK <strong>2017</strong><br />
WAVE Awards 2016 - January 2016<br />
<strong>CLIA</strong> Conference 2016 - Southampton<br />
<strong>CLIA</strong> Conference 2016 - Southampton<br />
<strong>CLIA</strong> Cruise Media Award Winners <strong>2017</strong> - held in March at the London offices of Seatrade Cruise<br />
<strong>CLIA</strong> Conference 2016 - Southampton<br />
<strong>CLIA</strong> Discovery Expo 2016 - Portsmouth<br />
“Our membership to <strong>CLIA</strong> is<br />
invaluable to our company.<br />
The team are always on hand<br />
to provide support and advice,<br />
the online training is secondto-none<br />
in the industry and<br />
perfect for new-team members<br />
to learn about the different<br />
styles of cruising. The events<br />
that <strong>CLIA</strong> organise are the<br />
perfect way to see new ships,<br />
learn about the latest trends<br />
and to hear from industryleading<br />
figures that would be<br />
out-of-reach otherwise”<br />
<strong>CLIA</strong> Summer Party - July 2016<br />
Scott Anderson<br />
The Luxury<br />
Cruise Company<br />
<strong>CLIA</strong> Conference 2016 - Southampton<br />
<strong>CLIA</strong> Conference 2016 - Southampton<br />
<strong>CLIA</strong> River Cruise Conference - November 2016<br />
<strong>CLIA</strong> Conference 2016 - Southampton<br />
Su Dillon, Travel Counsellors - wins the <strong>CLIA</strong><br />
Cruise Promotion Award at the AAAs 2016
<strong>CLIA</strong> UK & IRELAND YEARBOOK <strong>2017</strong><br />
<strong>CLIA</strong> Cruise Excellence Award Winners 2016 - held at the Cruise Forum in December<br />
<strong>CLIA</strong> Conference 2016 - Southampton<br />
“As a large cruise specialist, we find the<br />
conferences very useful for our sales consultants<br />
and other people throughout the business,<br />
to learn more about cruise and get a better<br />
understanding of the market. We send people<br />
to the main cruise conference but also the luxury<br />
and river ones too and they all benefit immensely”<br />
Cindy D'Aoust speaks at <strong>CLIA</strong>'s Cruise Forum 2016<br />
Simone Clark<br />
Iglu Cruise<br />
<strong>CLIA</strong> Cruise Relay in Dover - September 2016<br />
<strong>CLIA</strong> River Cruise Conference - November 2016<br />
<strong>CLIA</strong> Annual Dinner - December 2016<br />
<strong>CLIA</strong> Cruise Relay in Portsmouth - September 2016<br />
<strong>CLIA</strong> River Cruise Excellence Award Winners 2016 - held in Amsterdam, November 2016<br />
<strong>CLIA</strong> River Cruise Conference - November 2016<br />
<strong>CLIA</strong> Annual Dinner - December 2016<br />
<strong>CLIA</strong> Annual Dinner - December 2016
<strong>CLIA</strong> UK & IRELAND YEARBOOK <strong>2017</strong><br />
Supertree Grove at Gardens by the Bay<br />
Left Postcard: Shop houses in Peranakan neighbourhood JooChiat<br />
Right Postcard: Aerial view of Singapore F1 Circuit in Marina Bay<br />
Welcome to<br />
Singapore<br />
Docking in Singapore<br />
Top services and facilities for cruise travellers<br />
In 2016, the cruise industry saw cruise passenger<br />
throughput rise by 16 per cent year-on-year to about<br />
1.2 million and welcomed 10 maiden calls. Singapore’s<br />
appeal as a cruise destination continued to be<br />
recognised with numerous industry accolades, including<br />
being ranked the Top Cruise Destination at the<br />
Seatrade Cruise Awards and the Top Asian Port of<br />
Call at the Cruisers’ Choice Cruise Critic Awards<br />
Singapore lies at the heart of Southeast<br />
Asia, a collection of 10 culturally diverse<br />
countries with over 25,000 islands and 37<br />
UNESCO World Heritage Sites. Given its<br />
strategic location along major shipping routes,<br />
Singapore was selected as a British trading<br />
post in the 19th century.<br />
Today, it is a cruise hub of the region and a<br />
hotlist leisure destination in its own right.<br />
The Haven<br />
Travellers who arrive in Singapore early can<br />
freshen up at The Haven by Jet Quay, a<br />
pay-per-use lounge in the public area of<br />
Changi Airport Terminal 3. Facilities include<br />
nap rooms, showers and refreshments.<br />
Learn more at thehaven.com.sg<br />
Singapore skyline at Marina Bay<br />
CruiseFly<br />
Marina Bay Cruise Centre Singapore (MBCCS)<br />
offers the region’s first sea-to-air baggage<br />
transfer service, CruiseFly. This service allows<br />
passengers docking at MBCCS and taking a<br />
late flight out the same day, to check-in at the<br />
cruise terminal. Passengers can then explore<br />
Singapore free of their baggage.<br />
With their boarding pass in hand, skip the<br />
check-in queue at the airport and arrive<br />
one hour before flight departure.<br />
Learn more at mbccs.com.sg<br />
Singapore Cruise Centre<br />
The Singapore Cruise Centre serves over one<br />
million cruise passengers from over 30 cruise<br />
lines each year. It was rejuvenated in 2011 for<br />
a more spacious and comfortable passenger<br />
experience. The terminal features two cruise<br />
berths and VIP lounges. Located in the<br />
Sentosa-HarbourFront precinct and beside<br />
two shopping malls, SCC is conveniently<br />
placed for passengers to enjoy shopping,<br />
dining and entertainment.<br />
Learn more at singaporecruise.com.sg<br />
Working together with you<br />
Find out more about the destination<br />
and unique experiences for your<br />
customers at VisitSingapore.com or<br />
contact us at stb_london@stb.gov.sg /<br />
T. 0207 484 2710<br />
Bottom Left: Joel Robluchon 3* Michelin Restaurant in Sentosa, Singapore<br />
Bottom Right: Shopping for authentic saris in Little India
Tanjong Beach Club in Sentosa Island<br />
Buddha Tooth Relic Temple in Chinatown<br />
Marina Bay Cruise Centre<br />
Singapore’s second cruise terminal was built in deep<br />
waters without height restrictions to accommodate<br />
new-generation mega cruise vessels. The terminal<br />
features two cruise berths, VIP lounges and the<br />
CruiseFly service for seamless sea-to-air transfer.<br />
Located at the southern tip of Singapore, MBCCS<br />
is a stone’s throw away from major attractions<br />
such as Gardens by the Bay, Marina Bay Sands and<br />
Singapore Flyer.<br />
Learn more at mbccs.com.sg<br />
Marina Bay Cruise Centre
Imagine if you urgently<br />
needed surgery...<br />
...perhaps you needed your wisdom teeth<br />
taken out, or cataracts repaired, or tonsils removed.<br />
Now imagine if there were no surgeons anywhere nearby. And no<br />
hospital. In fact, to get treated, you would have to sell everything<br />
you own and travel hundreds of miles, and even<br />
then you still might not get seen. What would you do?<br />
There are five billion people in the world in this situation. That’s 67%<br />
of the world’s population who have no access to safe, affordable<br />
surgery. This lack of treatment kills more people in low-income<br />
countries than HIV/Aids, tuberculosis and malaria combined.<br />
This is unacceptable, and<br />
is doing something about it<br />
We operate the largest civilian hospital ship in the world, delivering vital, free<br />
healthcare to some of the world’s poorest countries. Our “floating hospital” is staffed<br />
almost entirely by volunteers, who give their expertise for free to help treat dental and<br />
eye problems, cleft lips and palates, tumours, club feet, childbirth injuries, burns and<br />
a variety of other conditions.<br />
In the past 39 years, Mercy Ships has visited more than 70 countries,<br />
providing services worth more than £1 billion that have directly helped<br />
more than 2.5 million people.<br />
Our impact on the communities we serve lives on long after we set sail to help<br />
another nation. We work hard to improve each country’s infrastructure, so our legacy<br />
can last for generations. To this end, we dedicate time to training and mentoring local<br />
medical staff, as well as providing tools, and renovating hospitals and clinics. Since<br />
1978, Mercy Ships has trained more than 38,000 local health professionals.<br />
Our global partners are crucial to this important work.<br />
Teaming up with us enables more people to receive the<br />
surgery they urgently need.<br />
Will you partner with us?<br />
Please email Richard.Clarke@mercyships.org.uk<br />
for more information<br />
<strong>CLIA</strong> CHARITY OF CHOICE<br />
CRUISE LINES INTERNATIONAL ASSOCIATION<br />
www.mercyships.org.uk
Get them closer<br />
than ever before<br />
This is the small-ship advantage<br />
When you book your clients on Marine tours with<br />
G Adventures, you put them in touch with a side of<br />
the world they’d never meet on their own. Our smaller<br />
boats ensure curious travellers get as close as they<br />
want to the adventure at hand, simply by being there.<br />
Discover today how we do Marine adventures.<br />
gadventures.co.uk/agents<br />
0344 272 2200
Why Amadeus?<br />
It‘s More than just a holiday<br />
• Family owned and operated company with over<br />
40 years of experience<br />
• Award winning fleet of state of the art vessels<br />
• Gracious European hospitality from passionate and<br />
professional crew<br />
• Gourmet dining and regionally inspired cuisine<br />
• Unique itineraries including specialty and themed cruises<br />
• Cruise durations from 3 nights to 15 nights<br />
• Customers can customise their cruise with<br />
optional excursions<br />
• Tailor made packages available with regional flights<br />
or rail and pre/post accommodation<br />
• Competitive pricing including low single rates<br />
• UK trade support team<br />
• Generous commission rates<br />
EARN REWARDS<br />
FOR YOUR RIVER<br />
CRUISE BOOKINGS<br />
Order your River Reward<br />
Card by emailing<br />
agency.sales@fredrivercruises.co.uk<br />
2018<br />
ON SALE<br />
NOW<br />
Get in touch...<br />
To book contact us on 0800 035 6411<br />
or sales@fredrivercruises.co.uk<br />
Opening Hours:<br />
Monday to Friday 9:00am – 5:30pm<br />
Saturday 9:00am – 4:00pm<br />
Visit our website<br />
www.amadeus-rivercruises.co.uk<br />
Subscribe to our newsletter<br />
agency.sales@fredrivercruises.co.uk<br />
Like our Facebook page<br />
www.facebook.com/fredrivercruisestrade/
<strong>CLIA</strong> UK & IRELAND YEARBOOK <strong>2017</strong><br />
Amadeus River Cruises<br />
Amadeus River Cruises is a family-owned and operated company founded more than 40<br />
years ago. The Amadeus fleet features 11 multi award-winning vessels which offer spacious<br />
outside cabins, the majority with a French Balcony or a walk-out exterior balcony. Aboard<br />
all of the Amadeus vessels, hospitality is more than just a tradition, it is a passion - a passion<br />
your guests will experience in every detail. With English speaking staff and crew trained to<br />
the highest standards of service, the ambience on board is relaxed yet impeccably gracious,<br />
designed to make your guests feel right at home in the heart of Europe. Offering itineraries<br />
along the Rhine, Main, Moselle, Danube (including the Danube Delta), Rhone and Saone, as<br />
well as the Dutch and Belgian Waterways, there truly is a wealth to explore with Amadeus.<br />
AmaWaterways<br />
AmaWaterways really is a river cruise experience like no other. In the latest Berlitz Guide<br />
to River Cruising, more than 310 ships were assessed and the AmaWaterways European<br />
fleet earned the highest rating given and achieved all top 10 spots in the guide. They are<br />
recognised for award winning cuisine, extensive complimentary amenities, carefully crafted<br />
itineraries, personalised service and custom designed ships.<br />
AmaWaterways consistently leads the way in river cruising with enriching theme cruises,<br />
choice of enhanced active discovery tours and excursions, their unique Chef’s Table and<br />
La Chaine de Rotisseurs dining experience. With cruises travelling throughout Europe,<br />
Africa, Vietnam and Cambodia, AmaWaterways gives you the opportunity to see the world<br />
in luxury and comfort.<br />
American Cruise Lines<br />
American Cruise Lines is Small Ship Cruising Done Perfectly. Our modern fleet of small<br />
ships and paddlewheelers provide guests an exceptional, personalized cruising experience<br />
with access to America’s most iconic, historic and exclusive cruise destinations. Every<br />
luxurious stateroom aboard our ships offers a front row seat discovering the natural beauty,<br />
history and culture of the United States of America while our all-American crew creates your<br />
personalized cruise experience.<br />
APT<br />
With 90 years of experience and expertise, award-winning APT understands what makes<br />
a truly memorable holiday. On an APT river cruise your clients will experience a seamless<br />
and carefree journey, with everything included to make the perfect holiday: return flights,<br />
enriching sightseeing, finest onboard accommodation, exceptional dining, and all the<br />
fine details from luggage porterage to tipping. They’ll appreciate the blissful convenience<br />
travelling on a river cruise, whether it be indulging in the royal treatment on Europe’s<br />
waterways, exploring remote places along the Mekong, or experiencing the ancient cities<br />
and distinctive culture of China, India or Myanmar (Burma). With a choice of 5-star Luxury<br />
or 4-star Premium in each destination, no matter which style of cruising your clients choose,<br />
APT can make their dream holiday a reality.<br />
A-ROSA<br />
A-ROSA is all about choices: whether to be active or to relax, which excursions to take,<br />
what to wear and, when, what and with whom to have dinner. A unique lifestyle concept<br />
combining the highest quality with a feel-good atmosphere on board. We provide<br />
contemporary holidays on the Danube, Rhine, Rhône and Seine with a large selection of<br />
alcoholic and non-alcoholic drinks included. Families with children under 15 years old take<br />
their kids on board for free. Open dining concept with no pre-assigned tables and the<br />
possibility for seated dinner. Sun decks with pools, BBQ areas and outdoor bars. And a<br />
professional SPA-ROSA with sauna, relaxation room, gym and St. Barth’s beauty treatments.<br />
Welcome on board!<br />
Avalon Waterways<br />
Avalon Waterways offers 5* Luxury River cruises on Europe’s most popular rivers and<br />
beyond. With Avalon, enjoy uninterrupted views throughout the ship and the largest<br />
staterooms in Europe. So much is included in the holiday: from the Avalon personal<br />
chauffeur service to and from the airport, to sumptuous full board dining with wine and<br />
beer at lunch and dinner, plus daily excursions.<br />
• Included: award winning Door-to-Door home pick up service as well as flights<br />
and transfers<br />
• Included: regional wine, beer and soft drinks with lunch and dinner<br />
• Included: choice of excursions daily<br />
• Included: gratuities on our European Cruises plus the Mekong and Irrawaddy<br />
Visit cruiseexperts.org for full profiles, contact information and the latest news
DESIGNED TO<br />
LEAVE THE<br />
FUTURE BEHIND.<br />
Pool Bar<br />
A revolution sets sail 2018.<br />
Get ready.<br />
A whole new era in modern luxury is upon us. Celebrity<br />
Edge SM , the world’s first ever ship to be created in 3D –<br />
meaning every detail could be fine-tuned and perfected –<br />
will set a new standard of style and innovation at sea.<br />
Cruising will never be the same again for your customers.<br />
And her first ever winter 2018/19 sailings in the Caribbean<br />
are now on sale. Now is the time to start booking.<br />
And that’s not all you’ve got to look forward to…<br />
SAY HELLO TO CELEBRITY SILHOUETTE ® .<br />
From summer 2018 we’re delighted to welcome Celebrity<br />
Silhouette ® to homeport from Southampton, with a choice<br />
of eight itineraries including the Norwegian Fjords, Canaries<br />
& Azores and our brand new Signature Event Sailing to the<br />
2018 world football tournament in St. Petersburg. Boasting<br />
the same Solstice ® Class features as Celebrity Eclipse ® ,<br />
but with incredible extras like The Lawn Club Grill and<br />
The Alcoves – your customers’ best ever holiday starts<br />
conveniently closer to home.<br />
CELEBRITY ECLIPSE ® HAS A NEW HOME. DUBLIN.<br />
Now for some fantastic news for our Irish guests. Celebrity<br />
Eclipse ® will be our first ever Solstice ® Class ship to be<br />
based here (swapping Southampton for Dublin), and with<br />
five new itineraries. A new beginning is exciting news, but<br />
it’ll be sad to say goodbye – especially for those customers<br />
who love sailing on her. Make sure to remind your UK<br />
customers that spring 2018 will be Celebrity Eclipse’s last<br />
season in the UK – so book now.<br />
Edge Villa<br />
CASH IN ON EVERY BOOKING YOU MAKE<br />
Want the best possible rewards? Then we invite you to reward yourself your way.<br />
From iPad ® Air cases to Beats by Dr. Dre headphones and Michael Kors ® bags – you’re<br />
never short of choice. And remember, you can load points onto your Celebrity Rewards<br />
Mastercard and spend them as cash if you prefer. It pays to get booking.<br />
Visit cruisingpower.co.uk or cruisingpower.ie<br />
for more information and to sign up for trade emails<br />
©<strong>2017</strong> Celebrity Cruises. Celebrity Edge and Edge are trademarks of Celebrity Cruises. Ships’ registry: Malta and Ecuador.
<strong>CLIA</strong> UK & IRELAND YEARBOOK <strong>2017</strong><br />
Azamara Club Cruises<br />
Azamara Club Cruises offers sophisticated sailings with authentic cultural experiences to<br />
deepen guests’ understanding and appreciation of our amazing world. Azamara’s three<br />
pillars of distinction are Immersive Itineraries, Cruise Global, Connect Local and Boutique<br />
Hotels at Sea. No other cruise line spends as much time in port as Azamara, allowing<br />
their discerning travellers to Stay Longer, Experience More. Azamara’s two award winning<br />
intimate ships received a multi-million refurbishment in 2016, leaving virtually no area<br />
untouched, offering a European Boutique Hotel ambience with extraordinary service, and<br />
fine cuisine. Their more Inclusive offering includes complimentary select spirits, international<br />
beers and wines, soft drinks and select bottled water, plus an exclusive bespoke AzAmazing<br />
Evening event on most voyages. See the world the Azamara way.<br />
Belmond<br />
Drift along idyllic waterways on one of our luxury river cruises, part of the Belmond<br />
collection of travel experiences in the world’s most remarkable locations.<br />
Experience Myanmar’s enchanting sights, scents and sounds from the perfect vantage<br />
point aboard Belmond Road to Mandalay or Belmond Orcaella. Explore rural villages from a<br />
bygone era, see saffron-robed monks go about their daily rituals, and marvel at the golden<br />
spires of pagodas which soar out of the lush jungle.<br />
Cruise along some of France’s most scenic waterways aboard a Belmond Afloat in France<br />
péniche-hôtel. Explore the majestic vineyards of Burgundy or the medieval villages of<br />
Provence. Drift past blazing fields of sunflowers and hilltop châteaux. Launching soon -<br />
Belmond Pivone in Champagne region and Belmond Lilas in Alsace.<br />
Carnival Cruise Line<br />
With 25 ships that carry more than 4.1 million guests on fun and memorable holidays<br />
each year, Carnival is “The World’s Most Popular Cruise Line’’. Our holidays offer not only<br />
outstanding value for money, but more importantly, FUN! If your clients enjoy experiencing<br />
new things, a Carnival cruise is the perfect holiday choice for them. They’ll find unique<br />
experiences that are simply fit to be shared — slip into cool bars, live entertainment,<br />
delectable tastes, maybe a little spa time. Most importantly, a Carnival cruise can be<br />
whatever they want it to be.<br />
Celebrity Cruises<br />
Come on in. To a world filled with possibilities. Where the bar is made of ice, and the top<br />
deck made of grass. Where you can visit a new destination every day and immerse yourself<br />
in each of them. A world where you’ll discover the true meaning of nouvelle cuisine, and<br />
find its perfectly paired vintage. Where ‘me time’ is all the time.<br />
From far-off cities to far-flung shores, our world is wonderfully diverse in every direction.<br />
With one-of-a-kind shore excursions, longer overnight stays, stylishly designed staterooms<br />
that’ll make you feel right at home, and a host of exclusive extras – welcome to a different<br />
view of the world.<br />
Celestyal Cruises<br />
Celestyal Cruises is a true specialist in destination-centric cruising. We predominantly offer<br />
three and four day voyages that can either be joined into a 7 day cruise or combined with<br />
a land based vacation to create a 7 day holiday. Our areas of focus are the Greek islands<br />
and Cuba. In both regions we have meticulously crafted itineraries that highlight the best<br />
the regions have to offer. Whatever your preference, our mid-size vessels allow you to<br />
experience a mixture of iconic ports and hard-to-reach hidden gems wherever we sail.<br />
We are very pleased to deliver the highest quality experiences to our guests on our cruises<br />
as well as the best value, with an authentic, ethnic hospitality and “Celestyal Inclusive<br />
Experience” onboard, together with award winning excursions on shore.<br />
Costa Cruises<br />
Picture a holiday where adults and children all find exactly what they are after, a journey<br />
to enjoy with your family, friends or alone to make new friends - there’s really something<br />
for everyone on a cruise holiday. Life on board a cruise ship will win you over every day<br />
with lots of great on-board activities and over 2200 shore excursions - there’s always a<br />
world of opportunities available for you. There’s truly something for everyone on a Costa<br />
holiday with our wide range of restaurants and food, and cabins to suit every requirement.<br />
Everything is designed to give you the holiday of your dreams and absolute comfort. And if<br />
you want more, have a look at our exclusive cruises to less well-known destinations where<br />
luxury meets exclusive routes and more sophisticated services.<br />
Visit cruiseexperts.org for full profiles, contact information and the latest news
Fred. Olsen Fly-Cruises<br />
With an array of spectacular destinations and unforgettable experiences to<br />
uncover on each incredible itinerary, Fred. Olsen Guests are sure to create<br />
everlasting memories on an awe-inspiring Fred. Olsen Fly-Cruise.<br />
Fred. Olsen has launched its first-ever dedicated fly-cruise brochure<br />
for <strong>2017</strong>-19, highlighting a host of new exotic holidays to experience<br />
some of the world’s most stunning scenery. Fred. Olsen guests can<br />
choose from a range of enticing, far-flung destinations, including<br />
India, Arabia, the ‘Islands of the Indian Ocean’, South Africa, Australia<br />
and New Zealand, with durations from 14 to 38 nights.<br />
The Fred. Olsen difference:<br />
• Smaller ship cruising – bringing guests closer to the destination<br />
• Service with a smile – friendly and attentive staff<br />
• Fly straight to their chosen region of discovery<br />
• Diverse selection of once in a lifetime holidays<br />
cruise.sales@fredolsen.co.uk | 01473 746164<br />
Facebook: Fred. Olsen – Trade Support | Twitter: @FOCLSalesTeam<br />
Travel Agent Centre www.fredolsencruises.com/travel-agent-centre
<strong>CLIA</strong> UK & IRELAND YEARBOOK <strong>2017</strong><br />
CroisiEurope<br />
Competitive pricing, focusing on the individual, and constant innovation have all led to<br />
numerous awards, voted for by the public. Established 40 years ago, CroisiEurope has<br />
pioneered river cruising on the most beautiful waterways in Europe. Over the years this<br />
family owned company, CroisiEurope, has become Europe’s leading river cruise operator,<br />
now owning, managing and operating 50 river ships, among which 6 barges that are perfect<br />
to experience gliding along the tranquil waters within France. Looking ahead to 2018 and<br />
beyond, CroisiEurope will offer unforgettable and exhilarating cruises on exotic rivers like<br />
the Mekong in Vietnam, Irrawaddy in Myanmar, the Volga in Russia and the Chobe River in<br />
Africa. What really sets CroisiEurope apart are its fascinating programmes that bring history<br />
and culture to life plus exquisite food designed in the finest French culinary traditions.<br />
Crystal Cruises<br />
Voted the World’s Best more times than any other hotel, resort or cruise line in history,<br />
the luxurious Crystal Cruises fleet - ocean, yacht and river yachts - offers guests the most<br />
choice available with a huge array of facilities and activities on offer. Crystal Cruises is more<br />
than just a luxurious way to explore the world. It is an adventure, opening up the globe<br />
just for you. Whether by sea, river, land or air, we are taking luxury travel higher than ever<br />
before. Welcome to the new Crystal.<br />
Cunard<br />
From the moment guests step aboard one of Cunard’s three iconic ships, they enter a<br />
unique world of style and elegance which revolves around them. While Queen Elizabeth,<br />
Queen Victoria, and Queen Mary 2 each have their own charms, together they offer an<br />
oasis of relaxation and discovery, where guests can do as much or as little as they please.<br />
Spectacularly grand venues, wide open decks and personal space combine to create a<br />
wonderful sense of freedom, with attentive White Star Service – always at hand.<br />
Cunard holds on to many of its fine traditions such as a glamorous sense of occasion and<br />
immaculate Afternoon Tea, served wherever our ships are in the world. From the nine-pillow<br />
menu in Britannia Club staterooms to the extent of possibilities on board, a voyage with<br />
Cunard is shaped by the way guests want to feel.<br />
Disney Cruise Line<br />
With decks of sun-drenched Disney magic you won’t find anywhere else, Disney Cruise Line<br />
sets every family member on course for spectacular Disney entertainment and unrivalled<br />
relaxation. Discover many different destinations, highlighting exotic Caribbean escapes<br />
like Disney’s own private island, Castaway Cay, St Thomas, Cozumel and Tortola. Or see<br />
Mediterranean cultural centres such as Barcelona, Rome and Florence, glittering European<br />
capitals such as Copenhagen, Stockholm, Helsinki and Reykjavik, or the diversity of the<br />
British Isles with stops in scenic Kirkwall and historic Dublin. Sailors of all ages can unwind<br />
together as a family, or separately in their own dedicated areas, each designed exclusively<br />
just for adults or kids, while enjoying a vast array of clubs and activities only available on a<br />
Disney cruise.<br />
Emerald Waterways<br />
Emerald Waterways is Europe’s most innovative river cruise line. Despite only launching in<br />
2014, they already boast an award-winning reputation and are fast becoming a favourite<br />
with new and seasoned cruisers in search of exciting itineraries, contemporary ships and<br />
exceptional value. What makes Emerald Waterways stand out from the crowd is their<br />
revolutionary fleet of ‘Star-Ships’. Designed to bring the highlights of ocean cruising to<br />
the intimacy of Europe’s rivers, they feature highlights like an on-board heated pool that<br />
transforms into a cinema at night. Emerald Waterways’ fully-inclusive service means that all<br />
on-board meals are included, as well as wine, beer and soft drinks with lunch and dinner.<br />
Guests will also enjoy activities and excursions in almost every destination, with enhanced<br />
experiences courtesy of EmeraldPLUS.<br />
Fred. Olsen Cruise Lines<br />
Fred. Olsen Cruise Lines is renowned for its friendly and personal cruise experience.<br />
Operating a fleet of four smaller, more intimate ships – Balmoral, Braemar, Boudicca and<br />
Black Watch – Fred. Olsen takes guests right to the heart of the world’s most inspiring<br />
destinations, and with a friendly, efficient and professional crew, guests will have an<br />
enjoyable and memorable time on board and ashore. With departures from 10 convenient<br />
regional UK ports in <strong>2017</strong>/18, to more than 200 destinations around the globe, Fred. Olsen<br />
is committed to ‘bringing the world closer’.<br />
Visit cruiseexperts.org for full profiles, contact information and the latest news
<strong>CLIA</strong> UK & IRELAND YEARBOOK <strong>2017</strong><br />
Hapag-Lloyd Cruises are today one of the world’s foremost providers of ultra luxury and<br />
expedition cruises appealing to very discerning travellers who demand the highest levels<br />
of quality, service and catering as well as being inspired by the destinations visited and the<br />
opportunities to stimulate the mind. As such they are more focused on the product and<br />
destination rather than price.<br />
Hapag-Lloyd Cruises<br />
Holland America Line<br />
Holland America Line epitomises the ultimate in worldwide premium travel experiences,<br />
onboard a fleet of gracious mid-sized ships. Elegant lounges adorned with fine art; spacious<br />
staterooms, many with private balcony; restaurants serving gourmet cuisine and delicious<br />
snacks, state of the art leisure amenities and entertainment for all - be it blues, classical<br />
or west end theatre; all which give the company its reputation for offering authentic,<br />
personalised destination experiences visited in timeless elegance – with a modern twist.<br />
Perfect for a voyage that explores some of the world’s most stunning destinations, offering<br />
long days and overnights in port, regional cuisine, entertainment, destination guides and<br />
more.<br />
MSC Cruises<br />
MSC Cruises offers a whole wide world of destinations all year round. Choose when and<br />
where you’d like us to take your guests and we’ll do the rest. Thanks to our 300 years of<br />
seafaring experience, every day onboard a MSC cruise will be unique and memorable. Our<br />
12 fantastic and 2 upcoming ultramodern ships can be found in all four corners of the globe<br />
– and anything from the food to the evening shows, the destinations, excursions, pools and<br />
spas, has been specially designed with your guests in mind.<br />
MSC Cruises, a cruise like no other.<br />
Norwegian Cruise Line<br />
Norwegian Cruise Line has long been an innovator, changing the face of holidays at sea.<br />
And now we’re taking innovation to new levels, bringing the popular trend of all-inclusive<br />
holidays to the premium global cruise sector – another first for Norwegian. Premium All<br />
Inclusive, the exciting new way to cruise, has already rolled out in several key European<br />
markets to great acclaim from both the travel trade and our guests. They appreciate the<br />
added value and the enhanced feeling of freedom and relaxation they experience when<br />
what once were extras are now taken care of. With Premium All Inclusive you, our valued<br />
travel partners, will discover that cruise holiday budgeting has never been easier. There<br />
is simply so much more included in the fare, from alcoholic and soft beverages to service<br />
charges. And, let’s be honest, who doesn’t like getting more.<br />
Oceania Cruises<br />
Oceania Cruises operates a fleet of 6 ships catering for 684 to 1250 guests and sails to<br />
over 365 ports worldwide. Providing the highest quality, Oceania Cruises offers The Finest<br />
Cuisine At Sea, meticulous attention to detail with a warm, inviting, elegant ambience.<br />
Numerous gourmet restaurants are available at no extra charge, catering for discerning<br />
palates and offering an array of choices from Continental cuisine to authentic Italian to<br />
classic steakhouse fare. Living areas are sumptuous, with almost all accommodations having<br />
a private veranda and butler service in all suites. Their O Life Choice promotion of Free<br />
Internet, plus either free shore excursions or a free beverage package or free ship board<br />
credit allows guests to enhance their voyage how they choose.<br />
Pandaw<br />
For over 20 years as an innovator of experiential river cruising, Pandaw has pioneered<br />
new routes along the great rivers of Asia. Our fleet of specially-designed and luxuriouslyappointed<br />
ships have ventured to remote and off-the-beaten-track, up-country destinations<br />
where few, if any, of our competitors can follow. As well as exciting itineraries, we offer<br />
travellers a truly unique on board experience in all six of our operating regions – Burma,<br />
Vietnam, Cambodia, Laos and China.<br />
We have fifteen beautifully-crafted Pandaw ships and now our first coastal yacht, the<br />
Andaman Explorer. Each vessel, hand-finished in brass and teak by traditional craftsmen to<br />
recall the comforts of colonial-era travel, is itself a luxury object of great beauty.<br />
Visit cruiseexperts.org for full profiles, contact information and the latest news
Britain’s favourite cruise line<br />
Reasons to believe<br />
The brand<br />
you can trust<br />
1 in 2 Ex-UK cruises<br />
are booked with<br />
P&O Cruises.<br />
Two-thirds of our<br />
guests return.<br />
We can trace our roots<br />
back 180 years.<br />
Tailored to<br />
British tastes<br />
The comforts of home<br />
e.g. everything in £s,<br />
afternoon tea, 3 pin plugs.<br />
Best of the British<br />
food scene with our<br />
Food Heroes.<br />
Entertainment geared to<br />
British tastes, including<br />
Strictly Come Dancing.<br />
Something<br />
for everyone<br />
Over 250 destinations.<br />
The largest range of<br />
Ex-UK cruises.<br />
A ship for every taste.<br />
The freedom to<br />
holiday your way.<br />
How we make guests feel<br />
Team<br />
Complete our NEW Academy Online module at completecruisesolution.com<br />
View our Brand Story video on our Facebook page - P&O Cruises Travel Agent Sales
<strong>CLIA</strong> UK & IRELAND YEARBOOK <strong>2017</strong><br />
Paul Gauguin Cruises<br />
At the turn of the century, impressionist Paul Gauguin travelled to the tropical shores of<br />
French Polynesia to create some of his most renowned masterpieces. Today his namesake,<br />
the Paul Gauguin, transports you to the same romantic Tahitian holiday paradise – to<br />
explore, experience and escape. The Paul Gauguin was designed specifically to sail the<br />
shallow seas of Tahiti and French Polynesia, visiting small ports that larger ships can’t reach<br />
and effortlessly blending into the stunning natural beauty of the South Seas. She offers an<br />
extension of the informal, relaxing environment of the islands, coupled with five-star service,<br />
comfort and luxury, Spacious suites and staterooms (more than 70% with private balconies),<br />
an onboard water sports marina, a choice of three open-seating dining venues and an<br />
extensive spa are among her luxurious attributes.<br />
P&O Cruises<br />
P&O Cruises is Britain’s favourite cruise line and more holidaymakers trust us than any<br />
other UK cruise brand. Every aspect of a P&O Cruises holiday is designed to make your<br />
customers feel special, and a few thoughtful British touches here and there make all the<br />
difference. They can wake up everyday to an amazing new view, dine on dishes lovingly<br />
created by our Food Heroes and savour days that unfold at their own pace. We’ve ships<br />
designed exclusively for adults and others which provide the perfect playground for all<br />
ages, and a new ship coming in 2020 to add to the family. With our constantly updated<br />
itineraries, there really is a holiday for everyone. While your customers are seeing the sights<br />
and basking in the sun, you can relax too, knowing that they are in the safest of hands.<br />
Ponant<br />
The only French-flag cruise line and world number one for polar cruises, PONANT was<br />
founded in 1988 by Jean-Emmanuel Sauvée and a dozen Merchant Navy officers. Today<br />
the company is a reference for a new style of high-end cruises, a unique concept for sea<br />
travel that combines exceptional itineraries with five-star amenities on small capacity luxury<br />
ships. Ponant visits the world’s most unique destinations and far-end corners. Guests can<br />
discover multiple countries in a single journey and explore the planet’s best kept secrets;<br />
and combine adventure with luxurious styles and fine cuisine in the best tradition of French<br />
savoir-faire.<br />
Princess Cruises<br />
One of the best-known names in cruising, Princess Cruises, operates a fleet of 18 modern<br />
cruise ships. Princess takes guests to more than 360 amazing destinations around the<br />
globe on more than 150 itineraries, ranging from three to 114 days. Guests can enjoy<br />
signature features, such as Movies Under the Stars, as well as the wide array of choices in<br />
entertainment and dining. Princess is the only cruise line to be officially endorsed as ‘Reader<br />
Recommended’ by Good Housekeeping UK for its dining, and the line is recognised for<br />
providing exceptional customer service. Furthermore, through its partnership with Discovery<br />
and Animal Planet, Princess offers a huge choice of family activities which are fun and<br />
educational. With all of this and more, Princess promises guests that they will come back<br />
feeling enriched, relaxed and refreshed – in other words, they will come back new.<br />
In association with Fred.\ Holidays, the official UK General Sales Agent<br />
All Inclusive Drinks, Mediterranean feel and the Pullmantur Smile. With over 40 years’<br />
experience in the travel market, Pullmantur guests can enjoy a relaxed yet vibrant<br />
atmosphere on board. And with true value, the All Inclusive cruise experiences will be one<br />
to remember.<br />
Pullmantur<br />
Regent Seven Seas Cruises<br />
Regent Seven Seas Cruises offers the MOST inclusive luxury experience where everything<br />
is included: return flights and transfers, unlimited shore excursions, all fine dining and<br />
beverages, free Wi-Fi access and even gratuities and service charges - without exception,<br />
without compromise.<br />
Seven Seas Explorer - THE MOST LUXURIOUS SHIP EVER BUILT, Seven Seas Voyager,<br />
Seven Seas Mariner and Seven Seas Navigator carry no more than 750 guests and offer<br />
spectacular gourmet restaurants, suites that are amongst the most spacious at sea and an<br />
enviable staff-to-guest ratio that makes queuing and waiting a thing of the past; there really<br />
is no better way to experience luxury travel.<br />
Visit cruiseexperts.org for full profiles, contact information and the latest news
DISCOVER OUR<br />
AMAZING RANGE<br />
OF CRUISING<br />
HOLIDAYS<br />
<strong>CLIA</strong> MEMBER<br />
EUROPEAN RIVER CRUISES<br />
For the 2018 season Riviera Travel will be operating a fleet of 12 five-star and 1 four-star<br />
superior ships along the iconic rivers of Europe. Our river cruise program goes from<br />
strength to strength with more passengers from the UK now choosing Riviera Travel’s<br />
European river cruises than any of our competitors. We are committed to expanding<br />
our fleet and our horizons and are delighted to announce the introduction of another<br />
brand new five-star ship for 2018, the MS Robert Burns. We will also be taking<br />
passengers on a brand new exciting journey from Budapest to the Black Sea.<br />
NEW FOR 2018<br />
• Another brand new five-star ship, the MS Robert Burns<br />
• Brand new 14 night itinerary - Budapest to the Black Sea - from just £2,299pp<br />
• Optional drinks package<br />
Included with lunch and dinner:<br />
Red, white and rose house wine and the wine recommendations from the menu,<br />
draught beer, non-alcoholic beer, soft drinks and juices<br />
4 nights - £59 7 nights - £99 14 nights - £199<br />
Bulk supplies of our new Cruise Collection brochures are now available at www.trade-gate.co.uk. In addition<br />
to our new 2018 River Cruise itineraries they now include for the first time all of our Cruise Collection including...<br />
Tall Ships | Mekong cruises | Ganges cruises | Transatlantics cruises | Mediterranean small ship cruises<br />
For more information on Riviera Travel’s extensive cruising range contact:<br />
agencysales@rivieratravel.co.uk<br />
Riviera Travel booking terms and conditions apply.
<strong>CLIA</strong> UK & IRELAND YEARBOOK <strong>2017</strong><br />
Riviera Travel River Cruises<br />
Riviera Travel have been operating Escorted tours for over 30 years and European River<br />
Cruises for almost 9 years. Our river cruises are carefully tailored towards our customers,<br />
resulting in a comfortable, relaxed and sociable on-board experience. Sailing eleven<br />
stunningly beautiful and fascinating river cruises along the Rhine, Danube, Moselle, Main,<br />
Rhône, Seine and Douro. Amongst our fleet of twelve modern ships, choose from the fivestar<br />
MS Jane Austen, MS Charles Dickens, fabulous five-star MS Lord Byron, MS William<br />
Shakespeare, MS Swiss Corona and MS Swiss Tiara or the four-star MS Swiss Ruby. In <strong>2017</strong><br />
we are launching five brand new five-star ships; MS Thomas Hardy, MS Emily Bronte, MS<br />
Oscar Wilde, MS Douro Elegance and the MS Douro Serenity.<br />
Royal Caribbean International<br />
At Royal Caribbean International, our aim is to take the ordinary and make it extraordinary.<br />
We are the pioneers of many firsts at sea, offering a playground of incredible experiences<br />
on 24 of the world’s most innovative and spectacular ships, visiting over 250 destinations<br />
around the world. We are revolutionising the cruise industry to make every holiday on board<br />
one to remember. Whether that’s wowing guests with our robotic bartenders, dazzling with<br />
a 30-foot giraffe or thrilling them with breath-taking destinations, we want to open their<br />
eyes to a new way to travel.<br />
Saga Cruises<br />
Your customers can discover a friendlier way to cruise aboard Saga Sapphire and Saga<br />
Pearl II, two small ships offering all the luxuries of classic cruising, but with a modern twist.<br />
Exclusively for guests aged 50 and over, they offer a choice of flexible dining restaurants,<br />
spacious cabins as standard, and a calendar of cruises to Norway, the Baltic, Mediterranean,<br />
Canaries, around Britain and further afield. All cruises begin and end in Dover or<br />
Southampton, and include a chauffeur to the port. Wine with meals is included in the fare<br />
as are all gratuities, wi-fi and 24 hour room service.<br />
Scenic<br />
Scenic is Europe’s ultimate luxury river cruise line. Their award-winning reputation is<br />
underpinned by over 30 years’ experience, a collection of meticulously planned eight to 15<br />
day itineraries, and an unrivalled fleet of opulent Scenic ‘Space-Ships’. Boasting the most<br />
spacious ships on the water also means that Scenic guests enjoy a more intimate time on<br />
the river, with a more favourable staff-to-guest ratio.<br />
At the heart of the Scenic experience is an ultra-all-inclusive service that ensures almost<br />
everything is included in the price of your cruise. From unlimited on-board drinks and dining<br />
in a range of venues, to daily excursions, once-in-a-lifetime Scenic Enrich experiences and<br />
even all tips and gratuities; guests rarely, if ever, have to dip into their Euros to pay for<br />
anything.<br />
Seabourn<br />
Cruising with Seabourn is unlike any other form of travel. The experience is luxurious, yet<br />
relaxed... elegant, yet casual... sumptuous, yet understated. These intimate ships, each<br />
accommodating no more than 600 guests, are the perfect blend of glamorous elegance,<br />
impeccable service, exquisite cuisine and highly personalised worldwide destination<br />
experiences, earning Seabourn some of the most coveted awards in travel. In late 2016,<br />
Seabourn Encore arrived, crowning a fleet that is already the newest, most modern<br />
and most acclaimed in ultra-luxury. From the luxury of all suite accommodations to<br />
complimentary fine wines and spirits, and a no tipping policy, Seabourn exemplifies the<br />
definition of travelling well.<br />
SeaDream Yacht Club<br />
Conceived for the way we live our lives today, the contemporary luxury aboard SeaDream I<br />
& II uniquely combines the style and swank of a private motor yacht with the facilities and<br />
service standards of a world class boutique resort. Sailing with a maximum of 112 guests,<br />
each has 95 award-winning crew, open seating, outdoor dining, a fully-outfitted water<br />
sports marina with the latest personal water craft and the only Thai-Certified Spa at sea.<br />
Guests enjoy highly anticipatory service and top amenities like included open bar featuring<br />
select premium spirits & wines and 5-star Dream Cuisine. Perfect for holidays, their size also<br />
makes them ideal for exclusive private charters, whether for family get-togethers, birthdays,<br />
weddings, business incentives, corporate retreats or sales conferences.<br />
Visit cruiseexperts.org for full profiles, contact information and the latest news
WHERE EXTRAORDINARY<br />
HAPPENS<br />
From surfing 16 decks above the waves, to getting up close and personal with<br />
dolphins, at Royal Caribbean there’s only one rule, anything is possible.<br />
We want to make sure that every moment our guests enjoy with us is truly<br />
extraordinary. And with so much included in the price — from thrilling activities<br />
and jaw-dropping entertainment, to world-class dining and incredible<br />
destinations — they’re guaranteed a holiday like no other.<br />
VISIT CRUISINGPOWER.CO.UK
<strong>CLIA</strong> UK & IRELAND YEARBOOK <strong>2017</strong><br />
Shearings Holidays<br />
Shearings Holidays offer a range of value-for-money river cruises on Europe’s finest rivers.<br />
We have five exclusively chartered ships with a variety of itineraries throughout the year<br />
including the Dutch Bulbfields, Classic Danube, Rhine in Flames, Christmas Markets<br />
and Christmas & New Year. In addition to this we also have our ‘Escorted by Shearings’<br />
programme which offers a selection of All-Inclusive cruises on 4-star partner vessels in<br />
Portugal, France & Italy. Our flagship is the 4-star MS Serenade 2, one of Europe’s favourite<br />
river cruise vessels, famous for its cutting edge design and luxurious interior, sailing the<br />
majestic Danube. Our exclusive charters all include luxury coach, air or rail transport,<br />
full-board meals, excursions, entertainment and the services of a cruise manager.<br />
Silversea<br />
Silversea is an ultra-luxury cruise line renowned for extraordinary worldwide voyages aboard<br />
intimate, all-inclusive ships. Sailing to over 800 destinations spanning all seven continents,<br />
Silversea offers more destinations than any other cruise line.<br />
All-suite and spacious ocean-view accommodation comes with butler service. Beautifully<br />
appointed lounges and bars offer an elegant yet relaxed ambience. Fine dining, beverages<br />
including wines, beers and spirits, and onboard gratuities are always included. For the<br />
curious traveller, Silversea Expeditions offer unique, awe-inspiring journeys to some of the<br />
world’s most exotic destinations, including Antarctica and the Galapagos Islands, aboard our<br />
fleet of expedition vessels. Discover the art of luxury travel as perfected by Silversea.<br />
Tauck<br />
On Tauck’s river cruises, you can expect to see the sights a bit differently than you would<br />
with anyone else. We explore Europe’s great waterways from the Rhine and the Danube to<br />
the French Rivers, Rhône and Seine.<br />
Our luxurious riverboats are spacious and comfortable, welcoming you to an onboard<br />
experience characterised by the Tauck Difference – all-inclusive river cruises featuring<br />
personalised cruising enhanced by those ‘little Tauck touches’; our intimate, club-like<br />
atmosphere onboard, and the uncommon access to exclusive cultural experiences on our<br />
included excursions ashore, ensuring experiences as memorable as the places you visit... not<br />
simply what other travellers see and do.<br />
Thomson Cruises<br />
From Havana to Venice, Thomson Cruises take their customers to over 120 destinations<br />
every year. Almost all their cruises set sail at night, meaning fewer days are spent at sea<br />
so you can maximise your time ashore. With six ships in the fleet, Thomson Cruises offer<br />
everything from family-friendly to adults-only cruises. Whichever one you go for, you’ll<br />
find the same high standards across the board. There’s plenty of dining options and the<br />
entertainment’s right on the money too. Plus, you can expect excellent service as standard.<br />
Unlike most cruise lines, Thomson Cruises don’t think tips and service charges should cost<br />
extra, so they’ve included them in the price. And with an unbeatable choice of Cruise & Stay<br />
holidays which let you pair some time onboard with a spell at a hotel – in whichever order<br />
you fancy, there’s even more reasons to choose Thomson Cruises.<br />
Uniworld Boutique<br />
River Cruise Collection<br />
Multi award-winning river cruise line, Uniworld Boutique River Cruises, is renowned for<br />
its outstanding service, offering indisputable luxury onboard. The Uniworld experience<br />
embodies style, comfort and sophistication, and guests will find gourmet dining venues,<br />
beautifully-appointed suites and staterooms, plus much more aboard a unique and elegant<br />
Uniworld river cruise ship. From the rivers of Europe to more exotic locales – India, China,<br />
Vietnam, Cambodia and Egypt – Uniworld’s journeys provide an intimate and up-close view<br />
of some of the world’s oldest civilisations. Exploring ancient treasures by day with hosted<br />
small-group excursions, and enjoying five-star hotels and elegant ships at night, our guests<br />
can be treated to the unsurpassed Uniworld experience worldwide. Uniworld’s luxury river<br />
cruises are a truly unique experience, unlike any other journey in the world.<br />
Windstar Cruises<br />
With a small ship fleet of 3 tall-masted iconic sailing ships and 3 all-suite motor yachts each<br />
catering to less than 312 guests, a cruise with Windstar Cruises is unlike any other cruise.<br />
Windstar’s unique yacht style cruising experience is based on personalized service, worldclass<br />
food, and an upscale, yet casually elegant atmosphere with no formal nights or fixed<br />
meal times. Windstar’s yachts visit not only world capitals, but also secluded coves, hidden<br />
harbours, and tiny Old World villages. Windstar’s itineraries are far reaching and include<br />
voyages to Tahiti, Asia, Arabia, Alaska, Panama Canal & Costa Rica, the Caribbean,<br />
Canada & New England, Mediterranean, and Northern Europe & Iceland. Windstar<br />
combines an award-winning small ship cruise experience together with a unique ability to<br />
bring each destination to life.<br />
Visit cruiseexperts.org for full profiles, contact information and the latest news
COPENHAGEN<br />
COPENHAGEN<br />
Cruise360<br />
Copenhagen<br />
It felt easy for me as I would use my<br />
destination knowledge in all these<br />
facets of a consultation, and the<br />
booking was just a mandatory process<br />
at the end of our conversations<br />
because the customer had wholly<br />
been engaged in the cruise and<br />
destination experience.<br />
Peter Kollar<br />
<strong>CLIA</strong> Australasia<br />
Masterclass Speaker<br />
at Cruise360 Copenhagen<br />
When I first made the transition<br />
to becoming a travel agent after<br />
a decade of working at sea, it<br />
surprised me how limited cruise<br />
destination knowledge was in the<br />
cruise retail community. This is<br />
despite the fact many agents were<br />
presenting itineraries to customers,<br />
despite questions on what sort of<br />
experience the trip would provide,<br />
location of the port, and travel to<br />
and from the port building.<br />
Most of all though, if they did<br />
successfully convert the consultation<br />
to a booking, they would just ask<br />
the client if they’d like some extras<br />
such as hotels and flights without<br />
the expertise to really ensure that<br />
such arrangements worked with the<br />
destination.<br />
Of course, some travel agents have<br />
exceptional destination knowledge,<br />
but for many a lack of expertise made<br />
the whole experience hard work.<br />
A lot of the feedback I received from<br />
my peers was that of course it was<br />
easy for me – I had been there! This<br />
is true, which is why when I made<br />
the elevation to Cruise Product<br />
Manager for the largest retail chain in<br />
Australia, I started creating destination<br />
training programs that would help any<br />
agent, regardless of their own travel<br />
experience.<br />
This led me to <strong>CLIA</strong>, using all of the<br />
knowledge gained whilst working as<br />
a Shore Excursion Manager onboard<br />
a luxury cruise line ship, to create<br />
material for agents in a language<br />
that resonates with the travel agent<br />
community.<br />
Cruise360 Copenhagen gives me an<br />
opportunity to share those insights –<br />
and hopefully to making selling cruise<br />
holidays easier.<br />
I will show you exactly the key times<br />
that you could use all this new<br />
destination information, and most<br />
importantly, show you how to get<br />
it. Wouldn’t you like to make cruise<br />
bookings just a mandatory process<br />
after your conversations with your<br />
clients?<br />
Cruise360 Copenhagen is the<br />
ultimate cruise event for multiple<br />
ship visits, mini-conferences,<br />
destination excursions, networking<br />
and learning, and is open to members<br />
and non-members.<br />
Saturday 9 - Monday 11<br />
September<br />
<strong>CLIA</strong> Member Early Bird rate £30<br />
Book today at cruiseexperts.org
COPENHAGEN<br />
Visit Regal Princess in Copenhagen as part of <strong>CLIA</strong> Cruise360 Copenhagen this September<br />
DESTINATION LEADERS<br />
Choose from more amazing destinations and experiences than<br />
any other cruise line.<br />
With over 50 years of knowledge, expertise and passion for<br />
travel we can immerse every guest in authentic experiences.<br />
Sailing to over 360 destinations worldwide, we are the leaders<br />
in destination cruising.<br />
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SAVING<br />
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<strong>CLIA</strong> UK & IRELAND YEARBOOK <strong>2017</strong><br />
MARCUS WILLIAMS<br />
Travelwise<br />
Won a Pandaw 7-night river<br />
cruise for two in Burma!<br />
IAN WARREN<br />
GoCruise<br />
Won a place at the Fred. Olsen table<br />
at the Globe Travel Awards <strong>2017</strong>!<br />
When did cruise click for you?<br />
Congratulations to our winners<br />
Thinking back to your first cruise holiday, Fam Trip or ship visit, you shared your<br />
“Cruise Lightbulb Moment” - the moment that you fell in love with cruising or that<br />
you realised that a cruise is the perfect holiday option for you or your customers.<br />
Sharing these moments, we hope to convert more yet-to-cruise guests and share<br />
the many experiences available on a cruise holiday.<br />
“<br />
My cruise lightbulb moment<br />
flashed at a very early age –<br />
apparently, whilst celebrating my<br />
second birthday, on a cruise, I<br />
declared that I loved cruising and<br />
wanted to work on a ship! For my<br />
parents, they were able to have<br />
fantastic worry-free holidays,<br />
firm in the knowledge that their<br />
children were safe, entertained<br />
and happy, which meant they<br />
were too.<br />
Meriel Lowe<br />
<strong>CLIA</strong> Winner<br />
“<br />
PRIZES STILL TO BE ENJOYED...<br />
MOLLY MCINTYRE<br />
Cruise.co.uk<br />
Won a cabin on the maiden<br />
cruise of Majestic Princess!<br />
Emma Browne, Abercrombie & Kent<br />
Holland America Line<br />
Koningsdam Weekend Ship Visit<br />
Sharon Jackson, RubyBlue Travel<br />
Royal Caribbean International<br />
Taster Cruise on Independence of the Seas<br />
Carol Kirkham, Kirkham Travel<br />
Avalon Waterways<br />
Fam Trip Place on 7-night <strong>2017</strong> Trip<br />
JOANNE MARSH<br />
Reader Offers Ltd<br />
Won a place on the Silver<br />
Muse shakedown cruise!<br />
Benedict Montgomery<br />
Azamara Club Cruises<br />
UK ship visit place in <strong>2017</strong><br />
Emma Sanger-Horwell, Wexas Travel<br />
Celebrity Cruises<br />
2-night cruise on Celebrity Eclipse<br />
ELAINE HENNESSEY<br />
Mid-Counties Co-Operative Travel<br />
Won a cabin on a Tauck “Romantic Rhine”<br />
Fam Trip cruise onboard MS Grace!<br />
Meriel Lowe<br />
<strong>CLIA</strong> Winner<br />
Complimentary registration to both<br />
<strong>CLIA</strong> Conference <strong>2017</strong> and<br />
<strong>CLIA</strong> Cruise360 Copenhagen<br />
Trevor Ridler, Baldwins Travel<br />
Saga Cruises<br />
Fam Trip Place in <strong>2017</strong>
INTERESTED IN BECOMING A<br />
BIG PARTNER?<br />
Operating in 20 cities across 4 continents,<br />
Big Bus Tours is the leading privately owned<br />
provider of open top sightseeing in the world<br />
and is proud to be a global partner with the<br />
cruise industry.<br />
Offering a flexible hop-on hop-off approach<br />
to sight-seeing, our distinctive burgundy and<br />
cream open top buses ensure guests see<br />
and discover the best of our chosen cities.<br />
FOR FURTHER INFORMATION VISIT BIGBUSTOURS.COM<br />
OR CONTACT:<br />
Tina Spencer<br />
Head of Cruise Business Development<br />
TinaS@bigbustours.com<br />
Gareth Brown<br />
Global Cruise Business Manager<br />
GarethB@bigbustours.com<br />
With friendly and knowledgeable guides<br />
and multi-lingual recorded commentary<br />
available on all our tours, a Big Bus Tour<br />
is the perfect introduction to great cities<br />
world wide.<br />
OUR GREAT PORT DESTINATIONS<br />
OUR OTHER GREAT DESTINATIONS
<strong>CLIA</strong> UK & IRELAND YEARBOOK <strong>2017</strong><br />
Silver Muse<br />
Silversea presents their new flagship, Silver Muse.<br />
At 40,700 grt and accommodating 596 guests, the<br />
addition of Silver Muse will expand Silversea’s fleet to nine<br />
ships, and will once again significantly raise the bar in the<br />
ultra-luxury cruise market with a wealth of enhancements<br />
to the onboard experience.<br />
Majestic Princess<br />
Majestic Princess is the newest sister ship to Royal Princess and<br />
Regal Princess, offering the Princess experience and signature<br />
favorites you’ve always loved, plus exciting new features with<br />
a Chinese flair. She is also the first ship in our fleet to feature<br />
a brand-new Seawitch livery design at her bow with hair<br />
flowing toward the stern.<br />
TUI Discovery 2<br />
In summer <strong>2017</strong>,<br />
TUI Discovery 2 will join the<br />
Thomson Cruises fleet as the<br />
sister ship to TUI Discovery,<br />
featuring an outdoor cinema, a rock climbing wall; not<br />
to mention the range of bars, excellent dining scene and<br />
night-time shows.<br />
OCEAN CRUISE<br />
<strong>2017</strong> LAUNCHES<br />
MSC Meraviglia<br />
With two covered promenades, expanded outside areas and<br />
fun water parks, MSC Meraviglia will offer a whole wealth<br />
of entertainment areas. The luxury MSC Yacht Club will be<br />
expanded and the whole ceiling of the inside promenade will<br />
be covered with a giant 480-m² LED screen: a digital sky!<br />
Starting from July <strong>2017</strong>, MSC Meraviglia will become the first<br />
cruise ship ever to feature a custom Entertainment Lounge<br />
designed in collaboration with Cirque du Soleil to create a<br />
unique experience at sea.<br />
MSC Seaside<br />
MSC Seaside rewrites the rule book of cruise ship design,<br />
blending indoor and outdoor areas to connect you with<br />
the sea like never before. Circling the entire ship as low as<br />
Deck 8 is a unique seafront promenade lined with places<br />
to eat, drink, shop, swim and sunbathe.<br />
Norwegian Joy<br />
Set to debut in China in the summer of <strong>2017</strong> homeporting in<br />
Shanghai and Tianjin (Beijing), Norwegian Joy will be the fleet’s<br />
most innovative ship to date. Styled exclusively for Chinese<br />
travellers, guests can expect an upscale resort style holiday<br />
with world-class entertainment, fine international dining with<br />
all the freedom and flexibility found on all<br />
Norwegian Cruise Line ships.
a<br />
traveler review<br />
“<br />
WHAT A<br />
RUSH<br />
”<br />
Alicia M, California<br />
Toro Verde Nature Adventure Park, Orocovis<br />
Flamenco Beach, Culebra<br />
Cueva Ventana, Arecibo<br />
Surfing, Rincón<br />
PUERTO RICO AWAITS!<br />
With so many world class attractions to explore and<br />
enjoy, your clients days and nights will be filled with<br />
unforgettable experiences:<br />
- Breathtaking beaches and coastline perfect for scuba<br />
diving, kayaking and enjoying many other water sports<br />
- Toro Verde, nature adventure park with the longest zipline<br />
in the world, suspension bridges,<br />
rappelling and everything adrenaline junkies love<br />
- Three of the world's permanent and brightest<br />
bioluminescent bays: rare spectacles of nature that are<br />
easily accessible in Puerto Rico<br />
- El Yunque, the only tropical rainforest in the United States<br />
Forest System, where you can explore hiking trails,<br />
waterfalls and take in awesome mountain views<br />
- Historic and unique Old San Juan, with structures that are<br />
UNESCO World Heritage Sites and thrilling colonial forts<br />
- Accessible diversity – the island's varied ecosystems and<br />
small size let you combine multiple experiences<br />
in just one day; from rainforest to dry forest, cave at the<br />
beach to river cave in the mountains<br />
- Adventures for all - whether it's the extreme rush of nature<br />
or family friendly expeditions, we've got you covered!<br />
Come to Puerto Rico and live your own five star vacation story.<br />
VISIT SEEPUERTORICO.COM<br />
See Puerto Rico<br />
@PRTourismCo<br />
See Puerto Rico
New British Airways direct<br />
service between London-Gatwick<br />
and FLL begins July <strong>2017</strong>.<br />
travel ambassados<br />
Member of:<br />
Extend your clients’ holiday with a pre- or post-cruise stay in Greater Fort Lauderdale, and they’ll love you for it. Book a room on the beach<br />
or near the warm waterways. Raise a glass to the nightlife and the arts scene. Your clients will enjoy their stay on the sunny side. Enroll in the<br />
Greater Fort Lauderdale Specialist Program to provide your clients with an unforgettable vacation. Visit sunny.org/weloveagents<br />
@VisitLauderdale<br />
CVB2880_<strong>CLIA</strong> Cruise_HP_02_mech.indd 1<br />
3/17/17 6:01 PM<br />
Cruises For The Trade<br />
Get On Board<br />
0121 508 5556<br />
ATOL PROTECTED<br />
COMPETITIVE PRICES<br />
FLY CRUISES AND STAY<br />
INCLUDES JTA FLIGHTS<br />
ALL MAJOR CRUISE LINES<br />
DEDICATED CRUISE EXPERTS<br />
DELAYED DEPARTURE COVER<br />
facebook.com/needacruise<br />
facebook.com/groups/JTATravel
CLASSiC StyLE ANd ENriChiNG jourNEyS<br />
The World’s Finest Ultra-luxury Cruise Line<br />
The holland america line difference<br />
Mid-sized, elegant ships<br />
Spacious staterooms and suites, many with private balcony<br />
Nearly one crew member for every two guests<br />
Fine dining with casual to formal options<br />
Culinary Arts Centre, Explorations Central destination<br />
experiences and more<br />
Sumptuous Greenhouse Spa & Salon<br />
Long days and overnight stays in incredible cities<br />
The Seabourn Difference<br />
• Spacious, all-suite accommodations<br />
• Gourmet dining experiences that rival the finest restaurants anywhere<br />
• Intuitive, gracious service provided by a staff passionate<br />
about pleasing<br />
• Complimentary welcome champagne and in-suite bar stocked with<br />
client preferences<br />
• Open bar throughout the ship, and fine wines poured at lunch<br />
and dinner<br />
• Tipping ineither required nor expected, service simply to delight<br />
C<br />
M<br />
Y<br />
CM<br />
MY<br />
CY<br />
Reservations Online<br />
For agency registration and enquiries e-mail<br />
Polar@hollandamerica.co.uk<br />
Reservations by phone: Call 0844 338 8600<br />
Groups<br />
E-mail groups@hollandamerica.co.uk or call 0844 338 8603<br />
Online Training<br />
HAL Academy offers an in-depth, FREE educational programme<br />
designed to provide YOU with the tools and sales techniques you need<br />
to achieve greater sales success.<br />
Log onto www.halacademy.co.uk, no passwords required!<br />
Contact the Sales Team 0844 338 8604<br />
Reservations Online<br />
For agency registration and enquiries e-mail<br />
Polar@seabourn.co.uk<br />
Reservations by phone: Call 0844 338 8686<br />
Groups<br />
E-mail groups@seabourn.co.uk or call 0844 338 8689<br />
Online Training<br />
Seabourn Academy offers an in-depth, FREE educational programme<br />
designed to provide YOU with the tools and sales techniques you need<br />
to achieve greater sales success.<br />
Log onto www.seabournacademy.co.uk, no passwords required!<br />
Contact the Sales Team 0844 338 8690<br />
CMY<br />
K<br />
WE ARE HERE TO HELP YOU SELL<br />
Dani Scannella – BDM South<br />
Dani.scannella@hollandamerica.co.uk<br />
Dani.scannella@seabourn.co.uk<br />
Call (0)7789 923665<br />
Katie Brickell – Assistant BDM<br />
Katie.brickell@hollandamerica.co.uk<br />
Katie.brickell@seabourn.co.uk<br />
Call: 02380 65 6758<br />
James Scott – BDR<br />
James.scott@hollandamerica.co.uk<br />
James.scott@seabourn.co.uk<br />
Call 02380 65 6796<br />
Bekkie Skipp – BDM North & Scotland<br />
Rebecca.skipp@hollandamerica.co.uk<br />
Rebecca.skipp@seabourn.co.uk<br />
Call (0)7780 490748<br />
Lucy Harris – BDR<br />
Lucy.harris@hollandamerica.co.uk<br />
Lucy.harris@seabourn.co.uk<br />
Call: 02380 65 6750<br />
Sales Team: Send us an e-mail SALESSUPPORT@hollandamerica.co.uk<br />
or SALESSUPPORT@seabourn.co.uk
www.Seattle-WashingtonState.co.uk
The original Transatlantic lie flat seats
<strong>CLIA</strong> UK & IRELAND YEARBOOK <strong>2017</strong><br />
Miguel Torga and<br />
Symphonie II<br />
CroisiEurope launched the<br />
Miguel Torga to sail the Douro,<br />
and the completely refurbished<br />
Symphonie II on the Rhine and<br />
Danube.<br />
Amadeus Provence<br />
Amadeus River Cruises<br />
launched the Amadeus<br />
Provence on the Rhône.<br />
AmaKristina<br />
AmaKristina is set to sail<br />
the Rhine with AmaWaterways<br />
Joie de Vivre<br />
Ellen Bettridge, Uniworld CEO & President with Godmother<br />
Joan Collins for the launch of Uniworld’s Joie de Vivre<br />
Tracey Scales<br />
Travel Counsellors<br />
RIVER CRUISE <strong>2017</strong><br />
LAUNCHES TO DATE<br />
Thomas Hardy & Emily Brontë<br />
The travel trade were honoured as two <strong>CLIA</strong> travel agents<br />
were named godmothers to Riviera Travel's two newest<br />
arrivals - Thomas Hardy and Emily Brontë. Riviera Travel also<br />
welcomed Douro Elegance to sail the Douro river.<br />
Christina Astill, GoCruise<br />
Emerald Destiny<br />
Emerald Destiny joins the Emerald Waterways fleet sailing<br />
the Rhine and Danube rivers, with Emerald Radiance shortly<br />
to launch on the Douro, and the Emerald Liberté on the<br />
Rhône and Saône rivers.<br />
Sapphire and Emerald<br />
Tauck's Sapphire and Emerald sailing the French waterways<br />
have each undergone an internal redesign, reducing their<br />
passenger capacity and cabin numbers, to make additional<br />
space for public areas and a number of Suite cabins.
With so much to see and do, Dubai is sure to be a<br />
stand-out stop on your cruise holiday<br />
Few sights beat the one<br />
you see upon cruising into<br />
Dubai – a city hugging the<br />
sunshine-dappled Gulf<br />
coastline; skyscrapers<br />
glittering in the sunlight;<br />
the red haze of the city’s<br />
romantic desert landscape<br />
just visible in the distance.<br />
Our city is multi-faceted<br />
destination, surprising and<br />
delighting new and regular<br />
visitors with rich traditions,<br />
world-class hotels, a food scene<br />
unlike any other, breathtaking<br />
sights and, of course, the<br />
romance of the desert. Whether<br />
you start or continue your<br />
journey into our fair city, you’re<br />
sure to be rewarded with<br />
unforgettable experiences.<br />
There’s plenty to keep you<br />
busy during your stay. Tick off<br />
Dubai’s record-breaking sites<br />
in Downtown before heading<br />
over to Dubai Creek to discover<br />
the Dubai of old – a fishing<br />
commune framed by traditional<br />
souks where bargain shopping<br />
awaits.<br />
Embarking on a regional or international cruise itinerary out of Dubai is a sheer indulgence.<br />
The international itineraries can start as short as 5, 7, 12 or 14 nights and even extend to an exciting<br />
world cruise itinerary. Do not miss a pre or post cruise stay in this fascinating destination, where you<br />
are sure to be enthralled.<br />
For further information, please visit<br />
visitdubai.com/en/<br />
At <strong>CLIA</strong> we are delighted to work with two groups of really<br />
important people to help shape the Campaigns, investment<br />
and strategy of <strong>CLIA</strong> when it comes to us supporting our<br />
travel agent partners.<br />
The Trade Engagement Working Group consists<br />
of 12 cruise line executives who help us shape<br />
our activity from the view of the cruise lines;<br />
looking particularly at how we can enhance our<br />
ability to engage the travel agent community at<br />
our events, online, and in accreditation.<br />
Trade Engagement Working Group<br />
Meanwhile, our newest Working Group is<br />
the Travel Agent Advisory Council who help<br />
feedback from a travel agent perspective on our<br />
past activity and developments, and help shape<br />
our future direction in terms of how they would<br />
like us to deliver on <strong>CLIA</strong> membership.<br />
Travel Agent Advisory Council<br />
Executive Committee<br />
CHAIR<br />
Janet Parton Avalon Waterways<br />
Wendy Lahmich Holland America Line & Seabourn<br />
Nick Wilkinson Norwegian Cruise Line<br />
Claire Stirrup Celebrity Cruises<br />
Natasha Richardson P&O Cruises / Cunard<br />
Rachel Poultney Princess Cruises<br />
Dave Chidley Uniworld Boutique River Cruise<br />
Collection<br />
Sarah Weetman Royal Caribbean International<br />
Steve Williams MSC Cruises<br />
Erin Johnson Silversea<br />
Angela Flynn Fred. Olsen Cruise Lines<br />
Paul Beale Regent Seven Seas Cruises<br />
CHAIR<br />
Claire Brighton Advantage<br />
Kelly Wooffitt TUI<br />
Simone Clarke Iglu Cruise<br />
Alison Earnshaw WTH UK<br />
Scott Anderson The Luxury Cruise Company<br />
Mary McKenna Tour America<br />
Claire Ross Kuoni<br />
Geoff Ridgeon Fred. Olsen Travel & GoCruise<br />
Catriona Skinner The Travel Network Group<br />
Phil Nuttall The Cruise Village<br />
Julie Berry Thomas Cook<br />
Janet Whittingham Travel Counsellors<br />
Both groups of people give up their valuable time and energy to help<br />
the cruise industry come together and drive our activity –<br />
and for that <strong>CLIA</strong> and the whole industry are grateful.<br />
CHAIR<br />
Stuart Leven<br />
Royal Caribbean International<br />
Lynn Narraway Holland America Line &<br />
Seabourn<br />
Giles Hawke Avalon Waterways<br />
Richard Twynam Azamara Club Cruises<br />
Jo Rzymowska Celebrity Cruises<br />
Paul Ludlow P&O Cruises<br />
Tony Roberts Princess Cruises<br />
Lisa McAuley Silversea<br />
Richard Sofer Thomson Cruises<br />
Iain Baillie Carnival Cruise Line<br />
Antonio Paradiso MSC Cruises<br />
Kathryn Beadle Uniworld Boutique River<br />
Cruise Collection
<strong>CLIA</strong> UK & IRELAND YEARBOOK <strong>2017</strong><br />
An update from<br />
Matt Rennie<br />
<strong>CLIA</strong> UK & Ireland's<br />
Online co-ordinator<br />
Things online are pretty swell<br />
We’re constantly developing cruiseexperts.org with great content<br />
whether it’s the latest factsheets, cruise industry news, web speed<br />
enhancements, ‘user experience’ improvements; or whether it is our<br />
hard-working members providing content through top tens, Greatest<br />
Journeys and guest opinions as they work towards their next level of<br />
accreditation.<br />
It’s not just content that keeps our members coming back so we’ve been<br />
delighted to launch the amazing sales tool “Full Picture” working with Zolv<br />
Technologly.<br />
If you’ve not tried it out yet it really is<br />
an entirely new way for you to bring the<br />
latest images of deckplans, staterooms,<br />
dining bars, lounges, entertainment,<br />
experiences, activities and even video<br />
straight to your customer’s screen at<br />
an amazingly fast speed. Even for the<br />
most technophobic agent once you’ve<br />
activated your Full Picture account from<br />
your cruiseexperts.org member area just<br />
share the link generated by Full Picture<br />
to your customer via email and the visual<br />
conversation really starts.<br />
Think of it as the most interactive<br />
brochure you can imagine.<br />
It’s even a great tool for upselling.<br />
Well imagine you have that first<br />
time cruiser that just needs a bit of<br />
persuading to make the upgrade from<br />
interior to a more premium stateroom.<br />
It’s so easy to show exactly where the<br />
cabin they were looking at is on the ship<br />
and how they can get down to the pool<br />
for those first rays and free sun loungers.<br />
For those looking for even more<br />
customisation Full Picture even offers<br />
a paid upgrade giving agents the ability<br />
to send tailor made photobooks to their<br />
customers based on what you’ve shown<br />
them during the call. For more upgrade<br />
details you can contact marie@zolv.com<br />
So what are you waiting for? Give your<br />
customers the “Full Picture” and build a<br />
truly visual conversation.<br />
Alongside this new technology, the “Choosing Cruising” search tool<br />
continues to prove ever popular being enhanced with more filters<br />
and design improvements. A new look Promotions page has also seen<br />
enhancement to get the right promotions to you faster.<br />
Online you’ll also find a “Guest Opinion” piece from Choosing<br />
Cruising Director Robbie White as he highlights trends from the<br />
search statistics within River & Ocean sectors.<br />
CHOOSING<br />
CRUISING<br />
CHO<br />
CRU<br />
<strong>2017</strong> is sure to be an exciting sailing for <strong>CLIA</strong> members online and we’ve a<br />
fleet of great new features set to be christened on cruiseexperts.org soon.
<strong>CLIA</strong> MASTERS Class of 2016<br />
<strong>CLIA</strong> operates the only official cruise accreditation programme, and<br />
we are the only travel agent training programme accredited by<br />
City & Guilds.<br />
There are three levels of accreditation, and at the top is our ultimate list of<br />
those who have worked through multiple learning programmes, webinars,<br />
ship visits, cruises, and have exchanged some of their knowledge for the<br />
good of the industry. Here is the list of member travel agents who had<br />
achieved Master Status by the end of 2016.<br />
Alison Roberts Travel The World2<br />
Alison Woodrow Addison Travel<br />
Barbara James Cruise Holidays UK<br />
Benedict Montgomery TravelWithBen.com<br />
Bjarne Thelin GoCruise<br />
Brendan O’Connor Travelmax.co.uk<br />
Brian Gillespie Oasis Travel<br />
Bruce Cairns Travel Counsellors<br />
Carol Kirkham Kirkham Travel<br />
Carol Pearce Cruise.co.uk<br />
Caroline Jenkins Travel Counsellors<br />
Chris Roberts GoCruise<br />
Chrissi Knights Explorer Travel<br />
Christine Ball GoCruise<br />
Claire Stevenson Trailfinders<br />
Corinna Ball LoveItBookIt.com<br />
Dan Hammond GoCruise<br />
Daniel Essex Century Travel (Paphos)<br />
David Celino-Stock Tickets Travel<br />
David Senior DCD Travel<br />
Dawn Edge The Cruise Village<br />
Denise Hodgson Travel The World2<br />
Dinah Alonso-Wilkes Travel Counsellors<br />
Diviyesh Gondalia GoCruise<br />
Elaine Hennessey The Co-operative Travel<br />
Emma Sanger-Horwell The Luxury Cruise<br />
Company from WEXAS<br />
Flavia Gray Travel Counsellors<br />
Gary Witheyman ITE Homeworker<br />
Graham Johnson Cruise.co.uk<br />
Hayley Meades Mundy Cruising<br />
Heather Ascroft The Cruise Village<br />
Helen Granville Century Travel (Paphos)<br />
Helen Worthington GoCruise<br />
Ian Bates Worldchoice Travel<br />
Ian Warren GoCruise<br />
Iliyan Ivanov Cruise. BG (Tour Marketing LTD)<br />
Jacqui Ridler The Cruise Village<br />
James Pettitt CSI Limited<br />
James Ward Bolsover Cruise Club<br />
Jane Bowen GoCruise<br />
Jennifer Ford Oasis Travel<br />
Jessica Nuttall The Cruise Village<br />
Jill Rushby GoCruise<br />
Joanne Marsh Reader Offers Ltd<br />
John Watson Travel Counsellors<br />
Julie McIntyre Cruise.co.uk<br />
Katherine Doyle Bawtry Travel<br />
Katy Savvides 2001 Travel<br />
Kerry Hewitt Cruise.co.uk<br />
Kevin Booth GoCruise<br />
Kirsty Ricketts Travel Counsellors<br />
Lizzie Adamson-Brown Travel Counsellors<br />
Lyndsay Patterson The Cruise Village<br />
Martin Hay GoCruise<br />
Meriel Lowe<br />
Micci Riley Ashley Adams Yorkshire Ltd<br />
Michael Powell Michael Powell Consultants<br />
Mike Brady Ridings Travel<br />
Naomi Coombes Woods Holidays Ltd<br />
Neil Henderson Flitch Travel<br />
Neil Torbell Freeway Travel<br />
Nicholas Markham Cruise Holidays UK<br />
Nick Oldfield Cruise1st<br />
Nicola Cowan The Cruise Specialists<br />
Patricia Sharpe Barrhead Travel<br />
Pauline Drain Cruisegroups<br />
Peter Ruck GoCruise by Peter Ruck Ltd<br />
Peter Wellman Cruise.co.uk<br />
Pippa Booker Adiona Ltd<br />
Richard Hill Croydon Coaches UK Ltd<br />
Russell Adamson The Cruise Specialists<br />
Sally Chilton The Co-operative Travel<br />
Sandy Ogier Co-operative Travelmaker<br />
(Guernsey)<br />
Sarah Bolton Travel Counsellors<br />
Sarah Jones Cruise.co.uk<br />
Sarah Thelin GoCruise<br />
Sharon Allen GoCruise<br />
Sharon Trigg Mundy Cruising<br />
Simon O’Neill Oasis Travel<br />
Sophie Muirhead Planet Cruise<br />
Stephen Bellingham Travel Counsellors<br />
Steve Riley Ashley Adams Yorkshire Ltd<br />
Steve Wright Worldchoice Travel<br />
Susan Broad Triangle Travel<br />
Susan Dogan Mundy Cruising<br />
Susan Forsdike Your Holiday Booking<br />
Theresa Hall Mundy Cruising<br />
Tina Hammond GoCruise<br />
Tom Britton Marble City Travel Ltd<br />
Trevor Ridler Baldwins Travel<br />
Vicky Lewis Century Travel (Paphos)<br />
Yvonne Garner University College<br />
Birmingham<br />
Zoe Vasilaki Century Travel (Paphos)<br />
CONGRATULATIONS!
Membership Benefits<br />
<strong>CLIA</strong> UK & Ireland is here to help you cut through the<br />
cruise information, terminology, trends and opportunities;<br />
and help you grow the cruise side of your business.<br />
<strong>CLIA</strong> UK & Ireland is here to provide the official industry training and<br />
accreditation, unique resources & inspiring events to support the travel<br />
agent community.<br />
#Together<br />
JOIN THE <strong>CLIA</strong><br />
CRUISE COMMUNITY<br />
INDUSTRY TRAINING AND ACCREDITATION<br />
• Interactive online learning programme covering cruise products, destinations,<br />
sales techniques, the cruise experience & latest trends<br />
• <strong>CLIA</strong> UK & Ireland operates the only cruise accreditation programme in<br />
the country and is accredited by City & Guilds<br />
• A complete library of live and recorded Webinars to keep you up to date<br />
with key information from our cruise line members, ports & destinations<br />
EVENTS AND SHIP VISIT OPPORTUNITIES<br />
• <strong>CLIA</strong> operates the only cruise industry events that showcase all sectors<br />
of the industry, including our flagship <strong>CLIA</strong> Conference, Cruise360 and<br />
River Cruise Conference<br />
• <strong>CLIA</strong> events in <strong>2017</strong> also include our Discovery Expo, Live Series<br />
in Scotland and Ireland, Luxury and River Expo, plus our Excellence Awards<br />
• Members can access the ultimate listing of all Ship Visits<br />
UNIQUE RESOURCES<br />
• Cruise Search & Ship Finder - your team all have access to an industry<br />
leading Cruise Search to find the right ship and itinerary for your customer.<br />
The Ship Finder also provides quick and easy access to detailed ship<br />
information for all <strong>CLIA</strong> member lines.<br />
• NEW Full Picture Visual Conversation technology - share photos, videos<br />
and other assets to your customers’ screens in real-time<br />
• Brochure Rack - All current cruise Brochures published by <strong>CLIA</strong> members<br />
are available on our website to download, share or print<br />
• Destination Guides - featuring an interactive map of the key cruise ports,<br />
incredible photography and a downloadable overview of each region<br />
• Participation and support<br />
during <strong>CLIA</strong>’s Plan A Cruise<br />
Month (October <strong>2017</strong>)<br />
• The latest News and opinion,<br />
plus unique Sales Guides written<br />
by industry experts<br />
• Join <strong>CLIA</strong> on your preferred<br />
social network such as Facebook,<br />
Twitter & LinkedIn<br />
• The ultimate listing of all cruise<br />
lines and key contacts<br />
• Recognition as members<br />
through use of the <strong>CLIA</strong> UK &<br />
Ireland logo and a membership<br />
listing on our consumer facing<br />
web pages<br />
• Promote your membership by<br />
displaying your <strong>CLIA</strong> Membership<br />
Certificate & window sticker<br />
• Treat Yourself!<br />
<strong>CLIA</strong> Members get<br />
their booking fee<br />
waived with TIS Travel<br />
Industry Services when booking<br />
your own travel - give them a call!<br />
• Join the appropriate My<strong>CLIA</strong><br />
Club for key sector specific<br />
updates from the industry<br />
• Factsheets - Key cruising topics; downloadable or accessible online,<br />
these are great reference tools for all cruise sellers<br />
• Resource Centre & FAQs with the latest industry news, trends and reports<br />
cruiseexperts.org
THE HIGHEST RATED RIVER CRUISE SHIPS<br />
<strong>CLIA</strong> UK & IRELAND IS DELIGHTED TO BE SUPPORTED<br />
BY OVER 40 OF THE WORLD’S LEADING CRUISE LINES<br />
THE MOST INCLUSIVE LUXURY EXPERIENCE<br />
RIVER CRUISES<br />
Cruise Excellence Award Winners 2016<br />
River Cruise Excellence Award Winners 2016<br />
Online Travel Agency of the Year Iglu Cruise<br />
High Street Travel Agency of the Year Barrhead Travel<br />
Cruise Innovation Award TUI<br />
Rising Star Award Forever Cruises<br />
Travel Agent Business of the Year Cruise.co.uk<br />
Cruise Manager of the Year Clare Dudley, Ponders Travel<br />
Cruise Advocate of the Year Janet Whittingham, Travel Counsellors<br />
Outstanding Contribution to the Cruise Community<br />
Wendy Lahmich & Karen Doyle<br />
Best River Cruise Newcomer Reader Offers Ltd<br />
Best Marketing Promotion of River Cruise - Online The Cruise Village<br />
River Cruise Ambassador of the Year Margaret McCorriston, Planet Cruise<br />
Best Overall Performance - North River Voyages (WTH UK)<br />
Best Marketing Promotion of River Cruise - Retail Baldwins Travel<br />
<strong>CLIA</strong> River Cruise Agent of the Year Juliet Archer, Blue Water Holidays<br />
Best Overall Performance - South Iglu Cruise / Planet Cruise<br />
Best Marketing Promotion of River Cruise - Homeworker Cruise.co.uk<br />
<strong>CLIA</strong> Cruise Promotion Award<br />
Presented at the Travel Weekly Agent Achievement Awards 2016<br />
Su Dillon Travel Counsellors<br />
cruiseexperts.org<br />
facebook.com/<strong>CLIA</strong>Europe<br />
twitter.com/<strong>CLIA</strong>UK<br />
<strong>CLIA</strong> CONFERENCE <strong>2017</strong><br />
Southampton | May 24 - 26<br />
<strong>CLIA</strong> CRUISE360 COPENHAGEN<br />
Copenhagen | September 9 - 11<br />
<strong>CLIA</strong> RIVER CRUISE CONFERENCE<br />
Amsterdam | November 18 - 19<br />
We have strived to ensure accuracy throughout this document, however <strong>CLIA</strong> cannot be held responsibe for any errors or omissions.