CLIA Conference 2024 Event Programme

23 - 25 may 2024

WELCOME TO CLIA CONFERENCE 2024 

GROUP 

Inspiring, informing, supporting and connecting the industry 

with unrivalled coverage of the ocean and river cruise sectors 

ISSUE 2,702 

TRAVELWEEKLY.CO.UK 

1 FEBRUARY 2024 

Making waves 

Leading agents say world’s largest cruise ship 

lives up to the hype during Miami naming 

Ryanair signs 

OTA Agreements 

TRADE REPORTS 

PAYDAY BOOST 

SUN PRINCESS 

LAUNCH DELAYed 

Explore New 

ENGLAND 

Follow in the path of 

pilgrims to America 

on a coastal cruise 

ISSUE 2,509 

TRAVELWEEKLY.CO.UK 

flybe SEALS 

Rescue DEAL 

G TOURING 

interview 

16 JANUARY 2020 

Cruise controls 

As lines face new emissions rules, we look 

at opportunities and challenges for the 

sector in this 112-page special edition 

cruise 

NOVEMBER 2023 

Year in 

CRUISE 

Your guide to 

2020’s new ships, 

sailings and events 

WIN 

A gastro-pub meal, cruise 

fam and more with CMV 

2024 TRENDS 

What to watch out 

for in the coming year 

HIT THE PEAK 

Selling tips to prepare 

you for the wave period 

MILLENNIAL MAGIC 

Why travellers in their 20s 

and 30s are embracing cruise 

Welcome to the 16th annual 

CLIA Conference here in 

Southampton for what is yet 

another exciting year for the 

cruise industry. This year's 

conference promises an 

unparalleled opportunity to 

#DiscoverMore as we spend 

the week together learning, 

exploring and networking. 

This year, our conference is dedicated to igniting your 

passion (and that of your customers) for exploration and 

discovery. Within our vibrant industry, there are countless 

opportunities to #DiscoverMore whether it's uncovering 

new destinations, returning to favourite places or immersive 

experiences ashore. Destination remains one of the key 

drivers for people who take their first cruise, and why they 

return time and time again. 

Cruise holidays showcase destinations in a unique way. 

Firstly, we get to explore multiple places in one holiday, 

whilst unpacking once. Secondly, cruise lines operate a 

choice of itineraries that allows guests to visit some of the 

worlds most diverse destinations, all from the comfort of the 

ship. And finally the cruise lines carefully curate shoreside 

experiences to give guests an unbeatable opportunity to 

explore these destinations, their own way. 

During the course of CLIA Conference you will hear from 

destination experts, as well as cruise line leaders who 

carefully plan itineraries and destination experiences – and 

of course you will get to visit some of the amazing ships that 

make this unique form of travel possible. 

Networking lies at the heart of our conference, embodied by 

our renowned trade fair. Use your time carefully and make 

new friends and meet old acquaintances. This is your chance 

to meet the extended CLIA cruise family – and this year 

we are delighted to be working with more cruise lines and 

sponsors than ever. We are grateful to all of them for their 

support. 

With thanks to the CLIA Executive Committee, our generous 

ship hosts, our Conference speakers and sponsors, and 

our moderator Lucy Huxley, thank you for joining us and for 

embracing the spirit of discovery. To all those who contribute 

to making CLIA Conference possible, we extend a heartfelt 

THANK YOU! 

Here's to a conference filled with endless opportunities to 

#DiscoverMore! 

Andy, and the CLIA Team. 

Andy Harmer OBE 

Managing Director 

CLIA UK & Ireland 

! Travel Weekly UK " @travelweekly ' 

Travel Weekly UK 

cruising.org @cliauk cliaeurope cliaeuro cliaeurope

CLIA CONFERENCE 2024 SCHEDULE 

23 - 25 may 2024 

THURSDAY 23 MAY 2024 

Conference Business Sessions (O2 Guildhall Southampton) 

09.45 Conference Registration Opens 

FRIDAY 24 MAY 2024 

Charity Fun Run (The Cafe at the Hawthorns) 

07.30 CLIA Conference Charity Fun Run in support of the Family Holiday Charity 

10.15 Seats for Conference 

Ship Visits 

10.30 

Conference commences and includes business sessions, expert presenters, guest speakers 

and a pre-packed picnic lunch 

16.20 Conference ends and coach transfers to Networking Trade Fair 

Networking Trade Fair (Horizon Cruise Terminal) 

08.30 - 15.00 

Travel Agent delegates will visit one of the below ships as pre booked. 

Amends to bookings are not possible 

Cunard 

Queen Anne 

Princess Cruises 

Sky Princess 

Silversea 

Silver Dawn 

Celebratory Evening Event (O2 Guildhall Southampton) 

P&O Cruises 

Britannia 

16.30 - 19.30 Networking Trade Fair including all of your CLIA Conference Sponsors 

Remember to wear your official 

conference badge throughout 

the Conference 

19.30 

00.00 

This is a PARTY evening with a chance to celebrate how amazing cruise is as a holiday and some of the 

magical destinations guests can visit. This relaxed and fun event will include drinks, entertainment and 

bowl food, no seating plans or reservations are needed. Make sure you bring your dancing shoes! 

Close: A shuttle service to conference hotels will begin at around 22.45 with the last transfer leaving just 

after midnight. 

SATURDAY 25 MAY 2024 

Ship Visits 

08.30 - 15.00 

Travel Agent delegates will visit one of the below ships as pre booked. 

Amends to bookings are not possible 

Fred. Olsen Cruise Lines 

Borealis 

MSC Cruises 

MSC Virtuosa 

P&O Cruises 

Iona 

15.00 Event ends, shuttles will transfer delegates back to the Conference Hotels and to the train station.

!!c!.!!8 

IN THE PORT OF SOUTHAMPTON 

JJ■P 

SOUTHAMPTON 

CLIA CONFERENCE HOSTS 


For convenient parking 

outside your terminal, 

choose ABParking 

If you are sailing Royal Caribbean International, 

Celebrity Cruises, Fred. Olsen Cruise Lines, MSC Cruises, 

Norwegian Cruise Line and Disney Cruise Line, 

pre-book your car parking today on www.abparking.co.uk 

ANDY HARMER OBE 



Andy first joined the 

Association in 2006 after 

many years in the travel 

industry, including as a 

travel agent. 

Andy re-launched CLIA’s travel agent programme in 

the UK and later extended it to European countries, 

during which time agent and cruise line membership 

reached record levels. 

CLIA now offers a multi-layered programme that 

encompasses blended learning to recognise different 

learning styles. In 2021, Andy was promoted to CLIA 

UK & Ireland Managing Director. 

Andy was recognised by Travel Weekly UK in 2019 

for his contribution to the UK travel industry. He was 

presented with the 2022 Peter Grant Contribution to 

the Cruise Industry Wave Award for ‘his tireless work 

to promote the cruise sector and provide valuable 

resources to travel agents’, and a 2023 Travel Weekly 

Globe Travel Award for Outstanding Achievement. 

Andy was awarded an OBE in the Queen’s 2022 

Birthday Honours List, for services to the maritime 

sector. 

LUCY HUXLEY 

Editor-In-Chief 

Travel Weekly Group 

Lucy Huxley is one 

of the most highlyregarded 

journalists 

in the travel industry, 

and has more than two 

decades’ experience of 

covering the travel trade. 

She oversees editorial content across the Travel 

Weekly portfolio of publications, digital products and 

events, including the flagship weekly title, luxury 

brand Aspire and Travolution. She joined Travel 

Weekly in 2010, following its acquisition from Reed 

Business Information. 

Prior to that, she spent 12 years at Travel Trade 

Gazette, the last three as editor, and was previously 

a journalist on regional newspapers, including chief 

reporter of the Kent & Sussex Courier. In addition 

to overseeing editorial content, she is also heavily 

involved in all aspects of the UK travel portfolio, 

including relationships with key partners and the 

group’s extensive calendar of events. 

She is an accomplished presenter who hosts 

Travel Weekly events ranging from the Globe 

Travel Awards to intimate business breakfasts and 

executive dinners. 


CLIA EXECUTIVE COMMITEE 


IAIN BAILLIE 

Vice President – 

International Sales 

BEN BOULDIN 

Vice President EMEA & 


DAVID DUFF 


UK 

CHRIS HACKNEY 


GILES HAWKE 

Vice-President & 


EMEA 

LYNN NARRAWAY 

Vice-President UK, 

Europe & MEA 

ANTONIO PARADISO 


UK & Ireland 

ROB SCOTT 

Vice President - Sales, 

Marketing & Brand 

PETER SHANKS 

Managing Director UK, 

Ireland, Middle East 

& Africa 

EITHNE WILLIAMSON 

Vice President, 

UK & Europe

HEADLINE SPONSORS 


TRAVEL WEEKLY 

MAIL METRO MEDIA 

ABP SOUTHAMPTON 

VISIT BARBADOS 

Travel Weekly Group is the UK’s foremost travel trade 

media company with a market-leading portfolio of print, 

digital and events brands. 

The group’s coverage of the cruise industry is unrivalled, 

ranging from news and webcast interviews on its 

flagship website to the latest product updates and 

regular cruise features in the travel trade’s only weekly 

magazine. Travel Weekly publishes a cruise themed 

edition every year during the Wave period and also 

produces a range of specialist supplements dedicated to 

both the ocean and river cruise sectors. It has been the 

proud media partner of CLIA for the past decade. 

Mail Metro Media is the advertising home of some of the 

UK’s most engaged newsbrands: Daily Mail, The Mail on 

Sunday, MailOnline, Metro, i newspaper, inews.co.uk and 

The Telegraph (print products). 

The team provides a single point of contact across print, 

digital and apps, allowing advertisers easy access to 

the millions of consumers who engage with our brands 

every day. Reaching over 20 million holidaymakers, 

Mail Metro Media is the No.1 destination and offers the 

perfect environment to showcase your travel products 

and services, with premium editorial, cruise specials and 

supplements all contributing to a superior travel offering. 

ABParking is owned and operated by Europe’s leading 

cruise port, ABP Port of Southampton. ABParking is 

the official on-port parking provider, offering secure 

parking directly adjacent to the terminal for Azamara, 

Celebrity Cruises, Fred. Olsen Cruise Lines, MSC 

Cruises, Norwegian Cruise Line, Royal Caribbean, and 

Disney Cruise Line. 

ABParking delivers tailored services for cruise line 

partners and guests, including terminal and shuttle 

long stay parking. ABParking has been awarded the 

prestigious Park Mark Safer Parking Award, ensuring 

guests’ peace of mind. 

The Barbados Tourism Marketing Inc. (BTMI) 

functions are to promote, assist and facilitate the 

efficient development of tourism; to design and 

implement suitable marketing strategies for the 

effective promotion of the tourism industry; to 

make provision for adequate and suitable air and 

sea passenger transport services to and from 

Barbados; to encourage the establishment of 

amenities and facilities necessary for the proper 

enjoyment of Barbados as a tourist destination; to 

carry out market intelligence in order to inform the 

needs of the tourism industry. 

www.travelweekly.co.uk 

www.mailmetromedia.co.uk/ 

advertise-with-us/travel 

www.abparking.co.uk 

www.visitbarbados.org

HEADLINE SPONSORS 


Customers travelling across the Atlantic are in for a treat. Extended joint 

venture partners Virgin Atlantic, Delta Air Lines, Air France and KLM have 

their customers’ trip covered with over 375 destinations to choose from. 

Departing from the United Kingdom, with our closely aligned schedules, 

seamless connections, single check-in and premium onboard experiences, 

there are plenty of benefits to enjoy during the entire journey. 

Delta Air Lines 

More than 100,000 Delta people 

lead the way in delivering a worldclass 

customer experience on over 

4,000 daily flights to more than 

290 destinations on six continents, 

connecting people to places and 

each other. Delta expects to serve 

nearly 200 million customers this 

year, with industry-leading customer 

service, safety, innovation and 

reliability – recognized as North 

America’s most on-time airline. 

From the U.K., Delta serves 7 

gateways nonstop from London- 

Heathrow, London-Gatwick and 

Edinburgh with connections to more 

than 200 destinations across the 

U.S. Travellers can select one of four 

product experiences on all Delta 

flights out the U.K., including Delta 

One, Delta Premium Select, Delta 

Comfort+ and Main Cabin. 

Air France 

Air France aims to offer the best 

of France to its customers at every 

step of their journey. With ever 

more comfortable travel cabins, 

French gastronomy prepared by 

outstanding chefs, airport lounges 

crafted by world-renowned 

designers, uniforms by exceptional 

couturiers, and complimentary 

champagne in all cabins, Air France 

has been sharing French excellence 

with the world since 1933. 

Travel in style with Air France to over 

180 destinations worldwide and 

even more with SkyTeam partners. 

Choose between Economy, 

Premium Economy, Business Class 

and La Première (First Class). Depart 

from London Heathrow, Manchester, 

Birmingham, Edinburgh and 

Newcastle. 

KLM 

KLM was founded in 1919, making 

it the world’s oldest airline still 

operating under its original name. 

Feel at home on-board with KLM, 

the flag carrier of The Netherlands. 

Travel in comfort with Dutch 

inspired in-flight dining and personal 

entertainment at every seat. 

Operating from 17 departure points 

across the UK, KLM provides 

customers with seamless travel to 

over 155 destinations worldwide and 

even more with SkyTeam partners. 

Choose between Economy, 

Premium Comfort and Business 

Class. Depart from Aberdeen, 

Belfast, Birmingham, Bristol, Cardiff, 

Edinburgh, Glasgow, Humberside, 

Inverness, Leeds, London City, 

London Heathrow, Manchester, 

Newcastle, Norwich, Southampton 

and Teesside. 

Virgin Atlantic 

Virgin Atlantic was founded by 

lifelong innovator and challenger, 

Richard Branson. On 22nd June 

1984, the first Virgin Atlantic flight 

took off from London Gatwick to 

New York Newark, and nearly 40 

years later, being brilliantly different 

remains a core part of Virgin 

Atlantic’s DNA. 

In that time, Virgin Atlantic has been 

the airline to reimagine the world 

and lead the way with fresh ideas. 

When your customers step onboard, 

they’ll discover the pioneering 

spirit, warm, welcoming service and 

thoughtful innovative touches that 

make Virgin Atlantic the most loved 

travel company. 

We offer even greater choice and flexibility as more destinations and extra 

flights are added to our flight schedules. On top of that, across all carriers 

there is greater availability on transatlantic flights of our premium economy 

classes offering more space, privacy and comfort while enjoying premium 

meal and beverage offerings. 

Together we can get your customers to wherever they need to be at the time 

that suits them best. 

• Virgin Atlantic, Delta Air Lines, Air France and KLM offer over 375 combined 

destinations between United Kingdom, Europe, and the United States. 

• 100+ total nonstop transatlantic routes; meaning over 920 weekly 

transatlantic flights to 30+ North American destinations including Miami, 

Orlando, Tampa, New York, Los Angeles, San Francisco, and Seattle. 

• Departing from 21 regional airports in the UK and Ireland, including London 

Heathrow, Gatwick, Manchester, Edinburgh, Norwich, Southampton, 

Newcastle and Shannon. 

No matter which partner airline you fly, and no matter which cabin you 

choose, we know the high standards and warm hospitality will always be the 

same. From afternoon tea to fresh baked cookies, the latest entertainment to 

inflight WiFi, it’s always an experience. 

So when you fly with one of us, you get the best of all of us. 

Learn more at: VS Partner Hub, Delta Professional and 

AFKL Business Solutions.

THURSDAY 

30 JULY 2020 

Number 3,021 

BOOKS 

METRO.co.uk Monday, March 4, 2024 15 

i@inews.co.uk 

theipaper 

P38 

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theipaper 

JOURNALISM YOU CAN TRUST + BRITAIN’S FASTEST GROWING READERSHIP 

P13 

DailyMail WeekenD 

HEN it comes to travel, women 

really are doing it for themselves. 

Friday is International Women’s 

Day and as a solo female traveller, 

I can vouch that holidays – and the 

world – has never looked so exciting. 

According to Forbes, 2024 is the year of the solo 

traveller. Google searches for ‘solo travel’ have 

quadrupled over the past five years, while the 

hashtag #solotravel has seen a tenfold increase on 

TikTok and more than eight million mentions on 

Instagram. Currently the largest growth sector in the 

travel industry, it’s a charge largely led by women. 

There are many reasons why women choose to 

travel on their own – separation from a partner or 

taking a sabbatical from work – but largely it’s about 

empowerment, freedom and wanting to do things 

your way. 

As the editor of 101 Singles Holidays (101holidays. 

co.uk/singles), the UK’s only independent singles 

holiday site, I love seeing the world on my terms. 

My love of solo travel started nearly 30 years ago 

when I planned to go travelling around Asia with a 

friend. She pulled out at the last minute and I was 

left with the decision, should I stay or go it alone? 

It turns out that landing in Hong Kong as a 

wet-behind-the-ears 21-year-old was the best 

decision I ever made. From backpacking through 

continued on page 18 » 

P12 

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BORIS JOhnSOn came close to death 

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The Mail on Sunday today reveals the 

extraordinary battle to save the stricken 

PM by medics who had been expecting him 

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‘What makes me more angry is that 

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through hard work and ingenuity over 

decades. And all that work will be lost 

if we stand by and do nothing to safely 

open up our borders.’ 

British Airways boss Willie Walsh said 

quarantine was ‘throttling business 

and holiday plans and handcuffing our 

Turn to Page 4 

QUEEN ANNE 


proudly sponsors 

After years of preparation and anticipation, 

we are so proud that Queen Anne has arrived, 

ready to write the next chapter of Cunard’s 

story. Inspired by the past and designed for 

the future, she blends the best of much-loved 

Cunard signatures like the Golden Lion pub, 

with exciting new spaces like Aji Wa and its 

sushi and sake bar. Queen Anne is set to 

surprise and delight all who sail with her. 

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UNIQUE SELLING POINTS 

• Among the dining options on Queen Anne are some 

brand new restaurants inspired by the regions we sail 

– Tramonto (Mediterannean), Aranya (Indian), and Aji 

Wa (Japanese) – plus, we’ve partnered up with Michelinstarred 

chef Michel Roux to create a reinvigorated menu 

in the Golden Lion. 

• In a first for Cunard, dazzling show bar Bright Lights 

Society is one of many entertainment options, where 

electrifying and unexpected performances will take 

place. 

• Wellness is truly at the fore on Queen Anne, with 

the beautiful wellness studio offering expansive sea 

views during classes, and more opportunities to dine 

on healthy cuisine at the Wellness Café. We’ve also 

partnered up with Harper’s Bazaar to bring three 

specially designed wellness journeys on board.

Monte Carlo, Monaco 

OVER 360 UNIQUE DESTINATIONS 

ACROSS THE WORLD 

SILVER DAWN 


Silver Dawn joined Silversea’s fleet in April 

2022 and maintains the small-ship intimacy 

and spacious all-suite accommodations that are 

hallmarks of Silversea, while bringing elements 

of innovation and an array of enhancements. As 

well as S.A.L.T., Silversea’s innovative culinary 

programme, Silver Dawn introduced Otium, a 

pioneering new wellness concept. 

Variety of Dining Venues Drinks, Including 

& Room Service Alcohol, All Day & Night 

Tips & Gratuities 

Exclusive Cultural 

Events 

Unlimited Self-Service 

Laundry 

No Hassle, 

No Crowds 

Unique & Iconic 

Destinations 

Overnights & Extended 

Destination Days 

AZAMARA’S ULTIMATE MISSION AIMS TO BE YOUR NEXT FAVOURITE SMALL SHIP CRUISE LINE 

By going beyond the traditional cruise experience, offering longer stays and overnights allows immersive discoveries for guests to 

reach renowned ports around the world and dock in smaller, off-the-beaten path locations. Azamara ® consists of a four-ship fleet, 

Azamara Quest ® , Azamara Pursuit ® , Azamara Journey ® and its latest ship, Azamara Onward SM , each carrying less than 700 guests. 

LEADERS IN DESTINATION IMMERSION ® 

Azamara are committed to taking people beyond the initial 

layers of a city and bringing them to the heart of a destination 

by offering its Country Intensive SM itineraries, immersive land 

programmes and Extended Destination Days. Providing more 

time in ports and overnights in each destination, Azamara gives 

travellers the opportunity to connect with the local culture and 

change their perspective on how they view the world. 

PREEMPTIVE SERVICE 

Through our deep understanding of hospitality and commitment 

to delivering exceptional service, guests can experience an 

intimate hotel at sea. By leveraging technology, data, internal 

communications, and a well-trained staff we strive to create 

personalised and memorable journeys for our guests. Azamara 

continues to attain record-breaking guest satisfaction survey score 

including a 98% rating for ‘friendliness of staff’ on our sailings. 

UNIQUE SELLING POINTS 

• Total capacity on board is 1,040 persons - 596 

guests and 411 crew - for a crew-to-guest ratio of 

1:1.45. 

• All Silver Dawn’s suites feature ocean views and 

97% have a private veranda. 

• In all suites, guests benefit from the personalised 

service of a butler with one of the highest space-toguests 

ratios at sea. 

DISCOVER MORE AT AZAMARA.COM AND CONNECT.AZAMARA.COM 

360 + 90 + 390 + 860 + 

LATE NIGHTS 

©2024 Azamara. Ships registered in Malta. ‘Change The Way You Sea’ is an international service mark of SP Cruises OpCo Limited.

MSC VIRTUOSA 


When it comes to MSC Cruises, British guests 

automatically equate the brand to MSC Virtuosa. 

She was the first cruise ship from any brand to 

start sailing from the UK in Summer 2021 postpandemic, 

and since then the British public have 

fallen in love with her. 

FOLLOW ALONG THE JOURNEY AS WE 

UNLOCK THE DIFFERENT PORTALS! 

Welcome Portal Adult-friendly Portal Retail Portal 

AND MORE 

TO COME... 

MSC Virtuosa has continued to sail from Southampton each 

summer season since then, and we will see her arrive back 

on our doorstep for the next 3 consecutive summer seasons. 

This ship offers the ultimate holiday experience, for guests 

that are new to cruise or just new to MSC Cruises. This ship 

has been specifically enhanced to accommodate British 

Passengers, with Tea & Coffee making facilities in each cabin, 

special menus within the main dining restaurants and buffet 

that include a proper English Breakfast, a selection of pies 

& pasties, a Classic Sunday Roast Dinner, and iconic Sticky 

Toffee Pudding. Add to this a nice cup of Yorkshire Tea in any 

bar venue, The Masters of the Seas British Pub and payment 

in British Pounds on board, and you are golden! 

Relax, play or do it all! Paradise is waiting for you. Whether your paradise is relaxing beneath swaying palms, 

making new family memories or diving into a freshwater lagoon - you’ll find it in the unforgettable Portals at 

Carnival’s Celebration Key. Sailing in Summer 2025! 

YOUR CHANCE TO JOIN THE FUN 

We’re giving you the awesome opportunity to experience Celebration Key up close and personal. You could win 

one of 25 fam trips with our KEY TO FUN competition. All you need to do is log every Celebration Key booking 

you make on GoCCL.co.uk at LoyaltyRockClub.com! Connect, Learn & Earn through our loyalty program. 

UNIQUE SELLING POINTS: 

With 21 bars and lounges, 10 dining venues, 

2 theatres, 5 Kids Clubs, a full-sized Aqua Park, rejuvenation 

in the MSC Aurea Spa, or pure Luxury in the MSC Yacht Club, 

there is something onboard MSC Virtuosa for every and any 

kind of guest.

Together, 

we’re going 

places 

SKY PRINCESS 


Sky Princess, joined the Princess Cruises fleet 

back in 2019, elevating our renowned Royal-Class 

ships to even loftier heights. With over 81% of 

staterooms featuring balconies, Sky Princess is 

the perfect choice to take in all the breath-taking 

sights from worldwide destinations. 

We couldn’t be prouder to partner 

with airlines that share our passion for 

customers. When you travel you will enjoy 

the best experience in the sky, whoever 

you fly, because when you fly with one 

of us, you get the best of all of us. 


• Sky Princess was the first ship to feature the Sky 

Suites, the ultra-exclusive and luxurious staterooms 

featuring wrap-around balconies, a private viewing 

platform to watch Movies under the stars and a 

dedicated suite experience manager to deliver 

anything guests could desire. 

• Sky Princess boasts more drinking and eating 

places than its predecessors in the Royal Class, with 

additional alfresco and formal dining, guests can 

savour every bite and sip of delicious food and drink 

available onboard. 

• Sky Princess was also the first ship to feature a brandnew 

entertainment space onboard; the Take 5 Jazz 

lounge. One of the guest’s favourite spots to enjoy 

signature cocktails and listen to live Jazz music. The 

perfect place to socialise in the evenings.

EARN CASH BY BOOKING 

YOUR SAILORS ON BOARD 

It’s not lost on us that the reason Sailors are able to kick back and enjoy a relaxing holiday is because 

of the tireless hard work by our dedicated First Mates. That’s why we’re thrilled to introduce First Mate 

Loot and offer cash payouts to agents who’ve booked Sailors on our luxurious lady ships. 

This is our little added bonus way of thanking you for 

booking top-notch Sailors on our worldwide itineraries. 

BRITANNIA 


Britannia's atrium is the place to meet and 

mingle with the stunning focal point, the Star 

Burst sculpture. With a wide selection of places 

for all tastes to dine and be entertained, our 

flagship really does have something for everyone. 

4 Swimming Pools, 27 Restaurants and Bars and 

8 Entertainment Venues. 

Launch incentive 12 April - 30 May 

£30 

Mediterranean 

and Northern 

Europe voyages 

£10 

All other voyages 

Conditions apply. 


• Britannia was named by Her Majesty The Queen. 

Britannia entered service in March 2015. 

• Cookery Club 

Whether you’re a whizz in the kitchen or a complete 

beginner, The Cookery Club – Britain’s first culinary 

school at sea – has a whole menu of classes to tempt 

you. You could even learn from the godfather of 

British cooking himself, Marco Pierre White. 

LEARN MORE AT FIRSTMATELOOT.COM 

• The Original Limelight Club 

Get cosy beneath the low lighting of The Limelight 

Club as you prepare yourself for a show-stopper of 

an evening. And don’t forget; when the meal’s over, 

the evening is only just beginning…Entertainment 

Paired with a sumptuous three-course supper that’ll 

have your taste-buds tingling, the limited capacity of 

this exclusively-for-adults venue makes for an intimate 

atmosphere.

Isle of Wight Ride 24 

IONA 


Are you ready to see the world in widescreen? 

Iona was designed to invite the outdoors in. 

With her luminous glass-roofed SkyDome, onboard 

gin distillery and whole world of dining 

and extraordinary entertainment, Iona has a 

host of surprises in store. 4 Swimming Pools,30 

Restaurants and Bars, 10 Entertainment Venues 


• Conservatory Mini-suite 

A brand new innovation Iona; these cabins let the great 

outdoors in via an additional lounging area with floor-toceiling 

glass (and an external door) between the main cabin 

area and your balcony. Relax inside or out in complete 

comfort to incredible views. 

Huge thanks and congratulations to the CLIA Isle of Wight 

Team 2024 for riding to raise vital funds for 

Family Holiday Charity. 

To show your support, donate via 

SMS or scan the QR code for Just Giving page 

Text CLIACYCLE followed by your donation amount to 70490 to 

give that amount. Texts will cost the donation amount plus one 

standard network rate message. 

CLIACYCLE 20 to 70490 to donate £20 

Family Holiday Charity is a Registered Charity in England & Wales (800262) and Scotland (SCO48203) 

• The 710 Club 

Atmospheric and low-lit, the club will serve up live music 

with an unmistakably vintage vibe, stylish cocktails and the 

most important ingredient of all; a little escapism, to ensure 

the good times continue long into the night. Gary Barlow 

is bringing his vision and personality to The 710 Club, 

Exclusively for adults, its stage will light up to the sounds of 

its talented resident band; a group guided by Gary. 

• Freedom Dining 

Iona is a Freedom dining ship, guests can cast aside routine 

and dine in her main restaurants at a time that suits them 

and sit wherever they choose. There is so much choice 

too from The Olive Grove where guests can taste their 

way around the southern and eastern Mediterranean with 

authentic dishes to The Keel & Cow, where they’ll be able 

to try what we think is the best burger at sea – The Prime 

Minister!

BOREALIS 


Welcome to 

Borealis was completely redecorated and 

refurbished when she joined the fleet in order 

to meet the high standards of the Olsen family. 

She features a wonderful series of lounges, bars, 

wide-open deck spaces and elegant restaurants 

as well as 702 beautiful cabins and Suites. 

Sky High Club 

A special club that’s only for our partners who sell direct 

to consumers in the travel trade. The first of its kind for an 

airline in the UK. A club where you’ll truly be recognised 

and rewarded for all you do, all the time, not just the odd 

incentive. And because we’re Virgin, invitations to all sorts 

of money-can’t-buy experiences. 

It’s free and easy to join. Just scan the QR code below 

or head over to virginatlanticskyhighclub.com and start 

taking your earning potential Sky high. 

Being the fastest ship in the fleet, Borealis is perfectly 

suited to longer itineraries and she enables us to create 

some of our really epic Grand Voyages. Cruising faster 

means she can include more stops, scenic discoveries 

and highlights into each itinerary. 


• The name Borealis is a reference to the Northern 

Lights and the family’s Norwegian heritage 

• Borealis features 9 beautiful, spacious bars & lounges 

– including the new Earth & Botanical rooms 

• Borealis is the fastest ship in Fred. Olsen’s fleet

CRUISE LINES INTERNATIONAL ASSOCIATION 

CRUISE LINES INTERNATIONAL ASSOCIATION 

SAILING TO A BETTER FUTURE 

NEW FOR 2024 


AVAILABLE 

Focus On... 

REDUCING EMISSIONS IN 

PORT BY CONNECTING 

TO SHORESIDE 

ELECTRICITY 

REDUCING EMISSIONS 

AT SEA THROUGH THE 

DEVELOPMENT OF 

SUSTAINABLE FUEL 

SOURCES 

THE CRUISE INDUSTRY 

IS PURSUING NET ZERO 

CARBON CRUISING BY 

2050 

SUSTAINABLE CRUISE 

TOURISM BRINGS 

ECONOMIC BENEFITS TO 

THE UK & IRELAND 

Plugging into shoreside 

electricity enables ship 

engines to be switched 

off and reduces emissions 

while the ship is berthed in 

port. 

Did you know that 40% 

of the global cruise fleet 

by capacity has been 

equipped to connect to 

shoreside electricity. 

Cruise lines are investing 

in the development of 

sustainable fuel sources to 

reduce emissions whilst at 

sea. 

Did you know that current 

innovations include 

preparing ships for electric 

batteries, advanced 

biofuels, and hydrogen fuel 

cells. 

Cruise lines are leading the 

way in reducing emissions 

both in port and whilst 

sailing, and innovations 

are already delivering 

significant environmental 

improvements. 

Did you know that the 

industry-wide ambition is 

to achieve net zero cruising 

by 2050 

Sustainable cruise tourism 

helps to support the 

livelihoods of people in local 

communities, which are 

often rural or remote. 

Did you know that this 

support often showcases 

local traditions or cultures, 

with economic input from 

both the cruise line and the 

visiting guests. 

CLIA In Conversation 

Andy presents a live 30-minute session where we go 

a little deeper into topics from current cruise news, 

touching on the latest trends, ship launches, destination 

and itineraries. We will welcome guest speakers and 

leaders from across the industry to share their insight, 

helping you spot the opportunities to grow your sales. 

Focus On... Sessions 

Also available at cruising.org 

Live 30-minute sessions each with a specific focus on a 

different sector of the wider cruise industry. The series 

of 10 webinars will cover all styles of cruise across the 

year, each one combining CLIA training along with 

insight from select cruise line partners. 

Beyond 2023, new engines 

and propulsion technologies 

are being planned or 

installed for new ships 

entering the market through 

2028. 

VISIT OUR SUSTAINABILITY HUB 

AT CRUISING.ORG 

CLIA 

COUNTDOWN 

Profiles of soon-to-launch ships 

CLIA 

RECOMMENDS 

Key opportunities to engage 

throughout the year 

Last Month in 

CRUISE 

by Sara Macefield 

Read now in the CRUISE DAILY

NEW VIRTUAL SHIP TOURS 

Meet the 

Celestyal Team 

Janet Parton 

VP Business Development 

UK, Europe & Australia 

j.parton@celestyal.com 

07931 272044 

Suzi Pettitt 

Trade Support 

Executive 

s.pettitt@celestyal.com 

07852 695299 

Jo Reid 

Country Manager 

UK & Ireland 

j.reid@celestyal.com 

07368 207881 

Danielle Radford 

Business Development 

Manager 

d.radford@celestyal.com 

07877 706085 

Penny Moschidou 

Trade Support 

Executive 

p.moschidou@celestyal.com 

07770 44420 

Sebastien Pelisse 

Trade Marketing 

Executive 

s.pelisse@celestyal.com 

There is little that can 

beat getting onboard 

ships to experience them 

for yourself – however in 

these busy times it’s not 

always possible to be 

there in person. 

To bring you as close to the ships 

as possible without leaving your 

laptop, we’ve got onboard to 

record a new series of Virtual 

Ship Tours - bringing you needto-know 

information all in around 

10 minutes per ship – visiting key 

dining and entertainment spaces, 

discussing unique selling points 

and giving you a great feel for the 

ship from our commentary and 

footage. We’ve got a fantastic 

selection currently available at 

cruising.org. 


COMING SOON TO CRUISING.ORG 

We’re looking forward to seeing you at the Trade Fair! 

trade.celestyal.com 

FULL VIRTUAL SHIP TOUR LIBRARY AT CRUISING.ORG

CLIA CONFERENCE 2024 SPONSORS 


Headline Sponsors 

Conference Sponsors 

ABParking 

OFFICIAL CRUISE CAR PARKING 

IN THE PORT OF SOUTHAMPTON 

Ship Hosts 

Entertainment 

Badges & Lanyards 

Programme Sponsors 

Special Thanks 

WE 

RIVER 

CRUISE

CLIA Conference is about the whole cruise 

family coming together – our travel agent 

partners, cruise lines, suppliers, speakers 

and our colleagues in the media – plus the 

cruise ships and the crew onboard. It gives us 

immense pride to be working alongside all 

of you for our annual event. 

There are many people to thank without whom this 

event would not happen. Firstly, thank you to our hugely 

generous cruise line ship hosts, to their sales teams, 

onboard crew and ground support, plus the team at ABP 

Southampton, whose hard work and hospitality makes 

the travel agent experience so memorable. 

Thanks to our headline sponsors; ABP Southampton, 

Mail Metro Media, Travel Weekly, Visit Barbados, Virgin 

Atlantic, Delta Air Lines & Air France/KLM. We couldn’t 

have done it without you! 

We added our New to Selling Cruise Day to the 

programme again following a successful day of learning 

last year – so thank you to everyone who joined us, our 

speakers and sponsors, and to the brilliant Debbee Dale. 

Thanks also to everyone who took time out of their 

schedule in the build-up to the event in front of, and 

behind the camera – and of course to the CLIA team who 

as usual have gone above and beyond. 

Thanks to our generous prize givers for CLIA Cruise 

Takeaway; Cunard, Marella Cruises, MSC Cruises, P&O 

Cruises, Regent Seven Seas Cruises, Royal Caribbean 

International, Virgin Voyages, VIVA Cruises & Windstar 

Cruises and to those companies who offered other 

prizes; Air France/KLM, Disney Cruise Line, Holland 

America Line, Scenic & Emerald Cruises, Unforgettable 

Travel Company, Virgin Atlantic & Visit Barbados and to 

all our generous sponsors who ran an on-stand agent 

competition at the trade fair. 

Thank you to Oceania Cruises, Princess Cruises & P&O 

Cruises for their generous support of the Sailaway Party. 

And thanks to all of those colleagues who joined in the 

charity cycle ride &/or fun-run – and thanks Giles Hawke 

on his ability to make these charity events happen. 

And finally thank YOU our travel agent partners for your 

support, investing your time & energy to #DiscoverMore 

– this is just the start of the journey! 

THANK YOU TO OUR PRIZE GIVERS & 

WE LOVE RIVER CRUISE SPONSORS 

WE 

RIVER 

CRUISE 

Thank you to all our speakers & panelists, to Elaine and 

the team at Dellar Davies, to the brilliant Stu Parish for his 

creative input and of course to my co-host again this year 

Lucy Huxley. You are all magnificent! 

Andy Harmer OBE 




CLIA CONFERENCE IS PART OF 


SUMMER 

RIVER CRUISES 

with Riviera Travel 

_ 

RIVER CRUISE 

UNBEATABLE VALUE 

which always includes 

Direct flights & transfers 

Five-star ships 

Spacious cabins with windows 

Daily excursions & visits 

Full board dining 

River cruise Departing Duration Price from 

Rhine, Strasbourg & Heidelberg August 15, 2024 8 days £2,114PP 

Rhine & Moselle August 8, 2024 8 days £2,114PP 

The Seine, Paris & Normandy August 16, 2024 8 days £1,964PP 

Burgundy, the River Rhône & Provence August 1, 2024 8 days £1,999PP 

Rhine Cruise to Switzerland August 12, 2024 8 days £1,899PP 

Additional summer departures available 

Superior drinks package 

Riviera Cruise Director 

Evening entertainment 

Free Wi-Fi 

20kg+ luggage allowance 

Call us on 01283 901 396 or email 

agents@rivieratravel.co.uk 

ABTA No. V4744 

Riviera Travel booking terms and conditions apply

CLIA Conference 2024 Event Programme

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