UK & Ireland Brochure 2017

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Take to the Tracks There really is something delicious about travelling by rail, especially in Europe. There’s timeless atmosphere in the grand old stations – a sense of adventures to be had in far-off places. It’s easy to imagine you’re in the 19th century, about to embark on a grand European tour. The first intercity service opened in 1830 between Liverpool and Manchester. Aside from the romanticism of a bygone era, there’s a lot to be said for including rail travel in a European itinerary. The rail networks of both Europe and the United Kingdom are efficient and widespread, and the trains are well-maintained, comfortable and generally run on time (in some countries you can set your watch by their arrival and departure). BritRail Pass & Ireland Pass Eurostar Belmond Grand Hibernian A BritRail Pass, available in both Consecutive and Flexi Day options, provides you the freedom to travel on the national rail networks of England, Scotland and Wales. The popular Flexi Pass allows travel over a specific number of days within a set period; whereas the Consecutive Pass is cheaper but the days of travel need to be consecutive. Ireland Pass Explore further using this one single pass. With this, you can have unlimited travel across the whole of the rail network including Northern Ireland, and also The Republic of Ireland. UK Point to Point Fares If you are planning only one or two train trips, always check out the range of fares available in Standard or First Class. These fares sometimes attract discounts of between 15%-60%, available for instant purchase. The earlier you book the greater the level of discount. Fast Train “Did you know that if your train journey is 4 hours or less, you will arrive at your destination faster by train than your total flying experience?” London-Manchester journey time: 2hrs 7mins London-Edinburgh journey time: 4hrs 22mins Eurostar is the number one choice for travel between the heart of London and the heart of Paris or Brussels via the Channel Tunnel. Avoid the stress of airports, costly transfers and taxes as Eurostar whisks you to your destination in style and comfort. Classes of Service Business Premier offers a 1st class service designed specifically for the business traveller giving access to lounges, priority check-in, full catering and more. Standard Premier offers a 1st class experience with freedom and space to work or unwind. It includes a complimentary light meal and beverages served at your seat. Standard Class offers comfort, convenience and value for money with the option to purchase refreshments from one of the two buffet cars. Discounted Fares Eurostar offers a range of discounted fares including special child, youth and senior discounts, available as one way or return fares. Launched in August 2016, the Belmond Grand Hibernian is taking rail touring around Ireland to a new level. Famed for its historic cities, lush green farmland, quaint towns and spectacular natural scenery, Ireland has long been the domain of self-drives or coach tours, but now there’s a new way to see this beautiful country, by luxury train. Elegant carriages and authentic Irish cuisine complemented by fine wines and attentive service, all help make this iconic journey extremely memorable. Three classic itineraries are currently offered, all starting and finishing in Dublin. The first is a 2 night journey north to see Belfast and the Giant’s Causeway. The second heads south on a 4 night journey to Cork, Limerick, Galway, Killarney, Westport and the Cliffs of Moher. The third itinerary combines the two aforementioned journeys to make a 6 night option. Belmond also operate the famed Venice Simplon-Orient-Express through Europe and the Northern Belle in the UK, so they know what they’re doing! Sit back, relax and take in the stunning views whilst enjoying amazing Irish hospitality. Departures: Daily Duration: 3 days in 1 month Price Guide From: $293 (Flexipass) Departures: Daily Duration: 2.5 hours to Paris Price Guide From: $105 (one way) Departures: Set departures Duration: 2, 4 or 6 nights Price Guide From: $6187 (2 nights) 56 The price guide shown is per adult based on low season travel. Specials or surcharges may apply depending on travel date.
Terms & Conditions Please read these booking conditions carefully CONSUMER GUARANTEES ACT The guarantees under the Consumer Guarantees Act 1993 will apply to services supplied by us except where they are acquired, or held out as being acquired for business purposes. 1. OUR SERVICES AND OBLIGATIONS 1.1 House of Travel Ltd (‘we” or “us” as the case may be) supply services consisting of arranging and co-ordinating travel facilities and services, and making bookings and issuing vouchers to be redeemed by suppliers of travel, entertainment, and accommodation facilities or services (“Suppliers”). House of Travel Ltd is part of the House of Travel group. 1.2 We undertake to perform these services with reasonable care and skill. We will not be liable for any loss or damage which results from the act, default or omission of any person other than ourselves, our employees or agents, or any cause independent of human control. This includes (but is not limited to), loss or damage which arises directly or indirectly from any act of God, weather disruptions, dangers incidental to the sea, fire, breakdown in machinery or equipment, acts of Governments or other authorities de jure or de facto, wars whether declared or not, hostilities, civil disturbances, strikes, riots, deaths, pilferage, epidemics, quarantines or medical or customs regulations. 1.3 We are not able to exercise control over services we do not supply directly, therefore we will not be responsible for any loss or damage arising from: • Any booking made directly with a service Supplier by your travel agent, or • Any services which are not directly provided by us and which are additional to those recorded in clause 1.1 above. 1.4 We will endeavour to provide the most suitable travel arrangements to meet the particular requirements you make known to us. However, travel is an individual experience, and your preferences and opinions may vary from our own. For this reason, we cannot take responsibility for your individual satisfaction. 2. SUPPLY OF TRAVEL, ENTERTAINMENT AND ACCOMMODATION SERVICES AND FACILITIES 2.1 When we make bookings with Suppliers, we are acting as a booking agent for such Supplier. 2.2 All travel, entertainment, and accommodation facilities or services are supplied directly to you by the Suppliers. We have no control over the facilities or services themselves, or the manner in which they are provided by the Suppliers. Therefore you should be aware of the following conditions: • We will not be liable for any loss or damage of any kind which may arise from your use or consumption of, or inability to use or consume those facilities or services. • The provision of those facilities or services is subject to the terms and conditions of your contract with each Supplier. • Where for any reason, a Supplier is unable to provide particular facilities or services, then that Supplier may be entitled, under its contract with you, to substitute those services or facilities with comparable or equivalent facilities or services without incurring any liability to you. You should check your contract with each Supplier. • All facilities or services described by us are subject to availability from the Supplier. • We will not be liable or responsible for any loss or damage relating to your baggage, personal possessions, health or welfare, or delays or travel disruptions unless these arise directly from the service we provide to you. 3. BUSINESS PURPOSES You agree that where our services are acquired for business purposes, or where you hold yourself out as acquiring our services for business purposes, the Consumer Guarantees Act 1993 will not apply to any supply of goods or services made under these conditions, and we will not be liable or responsible for any loss or damage of any kind to you, including any consequential loss or damage however it may be caused. 4. INFORMATION IN THIS BROCHURE 4.1 While we attempt to ensure that the contents of this brochure are correct, accurate, and up to date at the time of printing, the contents of this brochure are drawn from information supplied to us by Suppliers. We do not have, and cannot be reasonably expected to have, personal knowledge about all of the facilities or services provided by each Supplier. 4.2 Facilities or services may change after the date of printing. We endeavour to keep travel agents informed of any changes to information in this brochure which are brought to our attention. Prior to completing your booking, you should ask your travel agent whether they are aware of any changes to the published information. You should also make sure that if your travel agent is advised of changes which occur after booking, your travel agent is able to contact you. 4.3 Maps and Photographs: Maps are shown for general information and may not necessarily reflect actual routings, locations or services provided. Photographs may show places in the geographic area which are not included in your booking. Hotel room photographs may not be the actual room occupied. 4.4 Property Information: Descriptions featured in this brochure are drawn from information provided by our Suppliers. Any facilities or services shown are subject to change at any time. Please advise your travel agent if you have any special requirements. 4.5 Room Bedding: Is based on existing bedding in the room. Requests for specific bedding arrangements must be made at the time of booking but can not be guaranteed. For example, twin share may consist of single beds or a shared double bed. 4.6 Rental Cars: We cannot guarantee to provide a particular model or colour within the car category. Availability of car categories is subject to confirmation at the time of booking. We reserve the right to substitute different models. If a vehicle is returned prior to the end of the reserved rental period or if the vehicle is picked up later than the reserved date, NO REFUND will be made for unused rental days 5. PRICES 5.1 The price indicator is provided as a guide only. It is based on low season, per adult share twin pricing and is correct at the time of printing. The actual price may differ to that indicated due to currency fluctuations, special events, trade shows or peak periods. 5.2 We will guarantee the price of the portion of the booking as processed by us, against currency fluctuation for a period of seven (7) days from the time of confirmation of the booking; note: special conditions apply for cruise bookings. It is the responsibility of your travel agent to advise you of the date of confirmation. If your booking remains unpaid after the seven (7) day guarantee period it will be subject to currency fluctuation, up to the time full payment is received by us. 5.3 Events beyond our control, such as changes to the prices of aviation fuel or changes to the cost of services or facilities may result in the prices charged to you being different from those shown in the brochure. You should check all prices with your travel agent before making reservations, and before ticketing. 5.4 Prices may also be liable to variation between the time of booking and the date of departure due to events beyond our control. Due to unforeseen events we reserve the right to vary the price up to the time of your departure. 6. HOUSE OF TRAVEL ACCOMMODATION RATINGS To assist you with the selection of your accommodation, we have created our own rating system allowing you to compare each property. Please note that these gradings are to be used as a guide only and may alter throughout the year due to a change of circumstances. When selecting your accommodation please note that the overall quality of properties in the UK & Europe is generally lower than equivalent priced properties in other countries, particularly in the lower ratings. In general the room sizes are quite small and can vary, even within one property. Please check with your House of Travel consultant to ensure you get the property that best suits your needs. 7. PAYMENT 7.1 A non-refundable deposit will be required by your travel agent and must be paid at the time of booking. This is in addition to any deposits imposed by Suppliers. 7.2 A communication charge may be made for bookings requested less than 72 hours prior to departure. 7.3 Final payment must be made in full before we can release travel documents (including tickets). 8. CANCELLATION 8.1 If you wish to cancel your booking for any reason, you must advise us in writing through your travel agent as soon as possible. 8.2 If you cancel your booking or any part of your booking, we will impose a cancellation fee in respect of each person travelling under that booking. You must also pay all cancellation fees imposed by Suppliers and your travel agent. These cancellation fees are required to offset booking, communication, and administrative charges which have already been incurred by us, Suppliers and your travel agent. Cancellation fees imposed by Suppliers and travel agents are beyond our control and you should check with your travel agent regarding what cancellation fees may be applicable. 8.3 We strongly recommend that you insure yourself fully against cancellation due to unforeseen circumstances. See Section 10. 9. RESERVATION AMENDMENTS We are happy to incorporate any reasonable amendments you request. An amendment constitutes a change to an existing booking and will attract a $25 fee per amendment prior to final payment and the issuing of the travel documents, and a $50 fee per amendment after travel documents have been issued. These fees are to cover administration and communication costs. You may also be required to pay any Supplier imposed fees. 10. INSURANCE We strongly recommend that you insure yourself fully against cancellation, loss of luggage and personal property, and medical expenses. Your travel agent will be able to provide you with further information. 11. ITEMS NOT COVERED Unless otherwise specified, the cost of airfares, meals, drinks, laundry, insurance, sightseeing, transfers, local taxes, airport departure taxes, Airline imposed insurance levies, passenger service charges and Passport or Visa application fees are not included. 12. VISAS/PASSPORTS For all holidays in this brochure you will require a valid passport. You are responsible for arranging your own passport, visa and health requirements including inoculation. You should check with your travel agent who will be able to provide you with the necessary information. 13. NON-USE OF SERVICES OR FACILITIES If, of your own choice, you decide not to use part or parts of the arranged services or facilities, you will not be entitled to a refund from us (provided we have carried out our service with reasonable skill and care and to your requirements) and you may not be entitled to a refund from any Supplier. 14. HEALTH OR DISABILITY Some Suppliers may reserve the right to refuse to carry or accommodate people who because of a health condition or disability may require services or facilities to be provided in a special manner. You should check this with your travel agent. 15. SERVICE SATISFACTION During your holiday, if you encounter any situation where the service supplied to you does not meet your satisfaction, please take the matter up with the Supplier immediately. Your contract for each service is with the Supplier. If this is not possible immediately, or if you are still dissatisfied, please contact your travel agent. Both we and your travel agent will endeavour to investigate on your behalf and to negotiate with the Supplier to resolve the matter as soon as possible, so that you continue to enjoy your journey. 16. LEGAL CLAIMS Any claims or legal action in connection with the provision of our services to you will be governed by the laws of New Zealand. Any claim or legal action against the Suppliers is likely to be subject to the terms of your contract with them, and may be governed by the laws of other countries.
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UK & Ireland 1
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Europe Map ICELAND REYKJAVIK NORWAY
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General Information 1 Accommodation
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UK & Ireland Map Orkney Isles Outer
Page 9 and 10: Fossick in the markets In London, P
Page 11 and 12: Villas & Cottages Renting a house o
Page 13 and 14: London Where to start in a city wit
Page 15 and 16: London Accommodation The Bailey’s
Page 17 and 18: The View From The Shard The Shard i
Page 19 and 20: ALADDIN Disney’s ALADDIN has “l
Page 21 and 22: Leeds Castle, Canterbury Cathedral
Page 23 and 24: Touring by Rental Car Driving in th
Page 25 and 26: Highlights of South West England Th
Page 27 and 28: Yorkshire Dales & the Lake District
Page 29 and 30: Oxford, Stratford-upon-Avon & The C
Page 31 and 32: Coastal Wales Remarkable landscapes
Page 33 and 34: Edinburgh When a city’s New Town
Page 35 and 36: Edinburgh Sightseeing © VisitBrita
Page 37 and 38: The Northern Highlands Home to some
Page 39 and 40: Rugged Scotland Drive through areas
Page 41 and 42: Dublin Even if you’ve never fanci
Page 43 and 44: Belfast Belfast is a city of surpri
Page 45 and 46: A Taste of the South Come face to f
Page 47 and 48: Ferry Connections Stena Line Going
Page 49 and 50: Boating in the UK You may struggle
Page 51 and 52: Albatross Tours Discover Europe the
Page 53 and 54: Back-Roads Touring London to Paris
Page 55 and 56: It’s Time to Tour with Globus & C
Page 57 and 58: Trafalgar - Simply the best... way
Page 59: CIE Tours A Taste of Scotland & Ire
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UK & Ireland Brochure 2017