UK & Ireland Brochure 2017

Terms & Conditions
Please read these booking conditions carefully
CONSUMER GUARANTEES ACT
The guarantees under the Consumer Guarantees Act 1993 will apply to
services supplied by us except where they are acquired, or held out as being
acquired for business purposes.
1. OUR SERVICES AND OBLIGATIONS
1.1 House of Travel Ltd (‘we” or “us” as the case may be) supply services
consisting of arranging and co-ordinating travel facilities and services, and
making bookings and issuing vouchers to be redeemed by suppliers of travel,
entertainment, and accommodation facilities or services (“Suppliers”). House
of Travel Ltd is part of the House of Travel group.
1.2 We undertake to perform these services with reasonable care and skill.
We will not be liable for any loss or damage which results from the act, default
or omission of any person other than ourselves, our employees or agents, or
any cause independent of human control. This includes (but is not limited to),
loss or damage which arises directly or indirectly from any act of God, weather
disruptions, dangers incidental to the sea, fire, breakdown in machinery or
equipment, acts of Governments or other authorities de jure or de facto, wars
whether declared or not, hostilities, civil disturbances, strikes, riots, deaths,
pilferage, epidemics, quarantines or medical or customs regulations.
1.3 We are not able to exercise control over services we do not supply
directly, therefore we will not be responsible for any loss or damage arising
from:
• Any booking made directly with a service Supplier by your travel agent, or
• Any services which are not directly provided by us and which are additional
to those recorded in clause 1.1 above.
1.4 We will endeavour to provide the most suitable travel arrangements to
meet the particular requirements you make known to us. However, travel is
an individual experience, and your preferences and opinions may vary from
our own. For this reason, we cannot take responsibility for your individual
satisfaction.
2. SUPPLY OF TRAVEL, ENTERTAINMENT AND
ACCOMMODATION SERVICES AND FACILITIES
2.1 When we make bookings with Suppliers, we are acting as a booking
agent for such Supplier.
2.2 All travel, entertainment, and accommodation facilities or services are
supplied directly to you by the Suppliers. We have no control over the facilities
or services themselves, or the manner in which they are provided by the
Suppliers. Therefore you should be aware of the following conditions:
• We will not be liable for any loss or damage of any kind which may arise
from your use or consumption of, or inability to use or consume those facilities
or services.
• The provision of those facilities or services is subject to the terms and
conditions of your contract with each Supplier.
• Where for any reason, a Supplier is unable to provide particular facilities or
services, then that Supplier may be entitled, under its contract with you, to
substitute those services or facilities with comparable or equivalent facilities or
services without incurring any liability to you. You should check your contract
with each Supplier.
• All facilities or services described by us are subject to availability from the
Supplier.
• We will not be liable or responsible for any loss or damage relating to
your baggage, personal possessions, health or welfare, or delays or travel
disruptions unless these arise directly from the service we provide to you.
3. BUSINESS PURPOSES
You agree that where our services are acquired for business purposes, or
where you hold yourself out as acquiring our services for business purposes,
the Consumer Guarantees Act 1993 will not apply to any supply of goods or
services made under these conditions, and we will not be liable or responsible
for any loss or damage of any kind to you, including any consequential loss or
damage however it may be caused.
4. INFORMATION IN THIS BROCHURE
4.1 While we attempt to ensure that the contents of this brochure are
correct, accurate, and up to date at the time of printing, the contents of this
brochure are drawn from information supplied to us by Suppliers. We do not
have, and cannot be reasonably expected to have, personal knowledge about
all of the facilities or services provided by each Supplier.
4.2 Facilities or services may change after the date of printing. We
endeavour to keep travel agents informed of any changes to information in this
brochure which are brought to our attention. Prior to completing your booking,
you should ask your travel agent whether they are aware of any changes to
the published information. You should also make sure that if your travel agent
is advised of changes which occur after booking, your travel agent is able to
contact you.
4.3 Maps and Photographs: Maps are shown for general information and
may not necessarily reflect actual routings, locations or services provided.
Photographs may show places in the geographic area which are not included
in your booking. Hotel room photographs may not be the actual room occupied.
4.4 Property Information: Descriptions featured in this brochure are drawn
from information provided by our Suppliers. Any facilities or services shown are
subject to change at any time. Please advise your travel agent if you have any
special requirements.
4.5 Room Bedding: Is based on existing bedding in the room. Requests for
specific bedding arrangements must be made at the time of booking but can
not be guaranteed. For example, twin share may consist of single beds or a
shared double bed.
4.6 Rental Cars: We cannot guarantee to provide a particular model or colour
within the car category. Availability of car categories is subject to confirmation
at the time of booking. We reserve the right to substitute different models. If a
vehicle is returned prior to the end of the reserved rental period or if the vehicle
is picked up later than the reserved date, NO REFUND will be made for unused
rental days
5. PRICES
5.1 The price indicator is provided as a guide only. It is based on low season,
per adult share twin pricing and is correct at the time of printing. The actual
price may differ to that indicated due to currency fluctuations, special events,
trade shows or peak periods.
5.2 We will guarantee the price of the portion of the booking as processed
by us, against currency fluctuation for a period of seven (7) days from the
time of confirmation of the booking; note: special conditions apply for cruise
bookings. It is the responsibility of your travel agent to advise you of the date of
confirmation. If your booking remains unpaid after the seven (7) day guarantee
period it will be subject to currency fluctuation, up to the time full payment is
received by us.
5.3 Events beyond our control, such as changes to the prices of aviation fuel
or changes to the cost of services or facilities may result in the prices charged
to you being different from those shown in the brochure. You should check all
prices with your travel agent before making reservations, and before ticketing.
5.4 Prices may also be liable to variation between the time of booking and
the date of departure due to events beyond our control. Due to unforeseen
events we reserve the right to vary the price up to the time of your departure.
6. HOUSE OF TRAVEL ACCOMMODATION RATINGS
To assist you with the selection of your accommodation, we have created our
own rating system allowing you to compare each property. Please note that
these gradings are to be used as a guide only and may alter throughout the
year due to a change of circumstances. When selecting your accommodation
please note that the overall quality of properties in the UK & Europe is generally
lower than equivalent priced properties in other countries, particularly in the
lower ratings. In general the room sizes are quite small and can vary, even
within one property. Please check with your House of Travel consultant to
ensure you get the property that best suits your needs.
7. PAYMENT
7.1 A non-refundable deposit will be required by your travel agent and must
be paid at the time of booking. This is in addition to any deposits imposed by
Suppliers.
7.2 A communication charge may be made for bookings requested less than
72 hours prior to departure.
7.3 Final payment must be made in full before we can release travel
documents (including tickets).
8. CANCELLATION
8.1 If you wish to cancel your booking for any reason, you must advise us in
writing through your travel agent as soon as possible.
8.2 If you cancel your booking or any part of your booking, we will impose
a cancellation fee in respect of each person travelling under that booking. You
must also pay all cancellation fees imposed by Suppliers and your travel agent.
These cancellation fees are required to offset booking, communication, and
administrative charges which have already been incurred by us, Suppliers and
your travel agent. Cancellation fees imposed by Suppliers and travel agents are
beyond our control and you should check with your travel agent regarding what
cancellation fees may be applicable.
8.3 We strongly recommend that you insure yourself fully against
cancellation due to unforeseen circumstances. See Section 10.
9. RESERVATION AMENDMENTS
We are happy to incorporate any reasonable amendments you request. An
amendment constitutes a change to an existing booking and will attract a
$25 fee per amendment prior to final payment and the issuing of the travel
documents, and a $50 fee per amendment after travel documents have been
issued. These fees are to cover administration and communication costs. You
may also be required to pay any Supplier imposed fees.
10. INSURANCE
We strongly recommend that you insure yourself fully against cancellation, loss
of luggage and personal property, and medical expenses. Your travel agent will
be able to provide you with further information.
11. ITEMS NOT COVERED
Unless otherwise specified, the cost of airfares, meals, drinks, laundry,
insurance, sightseeing, transfers, local taxes, airport departure taxes, Airline
imposed insurance levies, passenger service charges and Passport or Visa
application fees are not included.
12. VISAS/PASSPORTS
For all holidays in this brochure you will require a valid passport. You are
responsible for arranging your own passport, visa and health requirements
including inoculation. You should check with your travel agent who will be able
to provide you with the necessary information.
13. NON-USE OF SERVICES OR FACILITIES
If, of your own choice, you decide not to use part or parts of the arranged
services or facilities, you will not be entitled to a refund from us (provided
we have carried out our service with reasonable skill and care and to your
requirements) and you may not be entitled to a refund from any Supplier.
14. HEALTH OR DISABILITY
Some Suppliers may reserve the right to refuse to carry or accommodate
people who because of a health condition or disability may require services
or facilities to be provided in a special manner. You should check this with
your travel agent.
15. SERVICE SATISFACTION
During your holiday, if you encounter any situation where the service supplied
to you does not meet your satisfaction, please take the matter up with the
Supplier immediately. Your contract for each service is with the Supplier. If this
is not possible immediately, or if you are still dissatisfied, please contact your
travel agent. Both we and your travel agent will endeavour to investigate on
your behalf and to negotiate with the Supplier to resolve the matter as soon as
possible, so that you continue to enjoy your journey.
16. LEGAL CLAIMS
Any claims or legal action in connection with the provision of our services to
you will be governed by the laws of New Zealand. Any claim or legal action
against the Suppliers is likely to be subject to the terms of your contract with
them, and may be governed by the laws of other countries.