Passport Deck

1

2

GLOBAL FOOTPRINT
WITH LOCALIZED FOCUS
FLASH NETWORK NA
• 268 FSLs available
• Global CC in Newark, NJ
• 6 Flash DCs in the US,
1 DC in Canada
• Access to 6500 FEs
• 4 Flash Offices in San
Jose, CA, Newark, NJ,
Eagan, MN and Boston,
MA
FLASH NETWORK
LATAM
• 87 FSLs available
• CC in São Paulo
• Flash DC in Mexico City
& São Paulo
• Access to 1100 FEs
• Flash Office in São
Paulo
• Flash Sr Director in São
Paulo
FLASH NETWORK EMEA
• 182 FSLs available
• CC in Amsterdam
• Flash DCs in Amsterdam,
Frankfurt, Moscow & Dubai
• Access to 2900 FEs
• Flash Office in Frankfurt
• Flash VP & Directors in
Germany & the Netherlands
FLASH NETWORK APAC
• 215 FSLs available
• CC in Tokyo & Singapore
• Flash DCs in Tokyo,
Singapore, Sydney,
Hong Kong & Chennai
• Access to 1500 FEs
• Flash Director in Japan,
with Sr. Mgmt. in SG &
CN
3
3

GLOBAL STRUCTURE
4
700+ Forward Stocking Locations
6 Global Command Centers
17 Distribution Centers
5 Flash Offices

GLOBAL COMMAND CENTER
OPERATIONS
5
5

GLOBAL COMMAND CENTERS
Newark, NJ (US)
Eagan, MN (US)
Amsterdam (NL)
São Paulo (BR)
Tokyo (JP)
Singapore (SG)
• Flash operates 2 Global Service Centers and 4 Command Centers worldwide, each
with a global reach that supports our 24/7, 365 days a year operation
• Flash leverages a single global operating platform and associated processes to
drive quality and continuity for our clients
• Experienced Flash employees provide multi-lingual, in region and in time-zone
support
• In region Flash employees are culturally knowledgeable, expediting event recovery
to better meet our client needs
6

If you are a Flash Global partner, ,
Forward Stocking Location, or ,
Transportation Company, you can ,
be sure Flash’s Global Command ,
Centers have their
EYES ON YOU!
7 7

AND WE’RE MOVING CLOSER . . .
MARIA BOCK
Sr. Director | Global Command Center Operations
DIAHANN RAY
USHAA RAVISHANKAR
NICK PAGADOR
LAQUINTA MUNFORD
NJ Command Center Mgr
Amsterdam Command Ctr Mgr
Singapore Command Ctr Mgr
Import Export Svcs Mgr
8 direct reports 6 direct reports 3 direct reports 3 direct reports
We are adding a Command Center Specialist into our Union City GSC so we can
take action on changes quickly and reduce the number of emails between the
teams. Working closer together, we will provide our customers with timely
updates and quality service. Currently, we have Command Centers based in
New Jersey, Amsterdam, Singapore, Brazil and support from OnProcess in India
and Bulgaria. Columbus and now Union City have a local Command Center
Specialist. Chicago GSC, we’ll be looking at you next and weigh the benefits of
adding a Command Center Specialist into your facility.
8

WHAT ARE THE GCC’S WATCHING?
Once a customer order is
released, the clock starts
ticking!
The Command Centers
monitor 4 milestones for all
hot shot orders which include
NFOs, 2 and 4 hour drives and
scheduled service types.
9
9

JUST 15 MINUTES!
Our depots have 15 MINUTES to acknowledge receiving
an order in Flashtrac.
10 MINUTES after the order has dropped, the Network
Control Team in the Command Center will call the depot
if the order has not been acknowledged.
10

AND, AFTER 30 MINUTES . . .
30 MINUTES after the order has dropped, the depots
need to ship confirm the order in FlashTrac. If not, the
Network Control Team will be calling again.
11
11

60 MINUTES PRIOR TO ETA . . .
60 minutes prior to ETA, the Network Control
Team will call the depot for a status check
confirming the driver is on schedule and the
delivery time will be met. Depending on
the specific customer requirements,
the Network Control Associate will
communicate potential delays
by updating the order notes,
updating the Flashtrac ETA
or by placing a call or
sending an email.
12

PROOF OF DELIVERY
Within 30 minutes after delivery, Flashtrac needs to be
updated with the POD information; the time the shipment
delivered and who signed for it. Rest assured, you’ll be
getting another phone call from the Network Control Team
if the order hasn’t been updated within that timeframe.
13
13

The Global Command
Centers also watch
themselves
14

ORDER PROCESSING
The Order Processing
Team has 5 MINUTES to
release holds from hot
shot orders so our
partners can have ample
time to pick, pack and
ship the product. Any
delay in getting the orders
to them will result in extra
pressure and time taken
away from getting the
orders out their door and
delivered on time.
15
15

CUSTOMER ORDERS
Currently, we receive 40% of our customer orders
through emails or phone calls.
That’s an average of 18,000 manual orders per month.
Yes, that’s in addition to the 22,000 monthly orders we
need to release off the Order Exception Board.
16

WHY ARE THE GCC’S WATCHING?
The Flash teams fight to put out multiple fires daily, dodge bullets from
each other and micromanage orders to get them out the door and
delivered. We are working too hard to get our jobs done. And
customers are complaining they’re not happy with the service we’re
providing.
Why are we watching? Because we’re listening to our customers who
tell us we need to do better.
Over the past 5 months the Command Center has focused on reviewing
our people and our processes. We’re just about rightsized and now
hold refresher training meetings 3 times a week to cover all shifts. The
Global Command Center Managers meet weekly to discuss challenges
in their areas and create uniform practices to be used in all Centers.
We meet regularly with Partner Management, the Global Service
Centers, Directors of Client Services and the Quality Team to discuss
pain points. There’s been a great effort towards team collaboration
and focus to overcome the obstacles and growing pains Flash is
experiencing.
17
17

NEW CLIENT
INTRODUCTIONS
18

FRAMEWORK OF STANDARDIZATION
The practice of setting, communicating,
following and improving standards and
standard work
A set of work procedures that establish
the best and most reliable methods and
sequences for each process and each
employee
A rule or example that provides clear
explanations
19
19

20
WHY STANDARDIZATION?

WHY STANDARDIZATION?
√
21 21

WHY STANDARDIZATION
• Identify and clarify process
• Document the standard way to do a job
• Ensure operating consistency
• Expedite employee training
• Provide a baseline for continuous improvements
22

WHAT VALUE DO WE CREATE
NCI
Classie Benson
Implementation Manager
Jerry Liu
OPEX
Solution
Solution
Team
John Fuller
Implementation Manager
Sheldon Johnston
Implementation Manager
Janice Oster
Implementation Manager
Process and Test
Engineering
Global
(TBD)
Sites/ Ops
Jim Sorhagen
Implementation Manager
Support: DBD/DCS
Target: NEW REVENUE
Support: CFT
Target: EBITDA
23 23

CUSTOMER STEWARDSHIP
Qualification DBD = Opportunity Owner Thru TG3
Service Type(s)
Business Need
Scope
Priorities
Motivation
Decision Maker(s)
Decision Timeline
• Strategic Fit
• Financial Viability
• Sales Playbook
TG
1
Solution Development SDE Thru TG3
Client Objectives
Service Levels
Deliverables
Assumptions
Constraints
Roles / Resp.
Solution Design
Change Control
• BRD / Scope of
Service
• Client Sign-Off
TG
2
DBD
Pricing Pricing Mgr Thru TG3
Locations
Required Resources
Allocation (Costs)
Space Required
(Costs)
Service Level
Required
Bundle / Non-Bundle
Margin Objective
• Quote / Proposal
• Financial
Summary
TG
3
Implementation Ops Ready
Project Charter
Objectives
Deliverables
Project Team
Roles / Resp.
Project Schedule
• Scope Changes
• Pricing
Confirmed
• Objectives
Completed
yes
SDE
PRICING + SMEs + DCS
Project
Kick-Off
Sustaining Ops
CFT Alignment
Communication Plan
Weekly Business
Review
Event / Case
Management
Financial Control
(Cost and Margin)
• CSAT / Survey
• QBR / KPIs
• NE Pipeline /
Strategy
Ops
Readiness
24

CUSTOMER STEWARDSHIP
NCI NEW
Qualification DBD = Opportunity Owner Thru TG3
25
Service Type(s)
Business Need
Scope
Priorities
Motivation
Decision Maker(s)
Decision Timeline
• Strategic Fit
• Financial Viability
• Sales Playbook
TG
1
Solution Development SDE Thru TG3
Client Objectives
Service Levels
Deliverables
Project Plan & Lead
Time
Assumptions
Constraints
Roles / Resp.
Solution Design
Change Control
• BRD / Scope of
Service
• Client Sign-Off
TG
2
DBD
Pricing Pricing Mgr Thru TG3
Locations
Required Resources
Allocation (Costs)
Space Required
(Costs)
Service Level
Required
Bundle / Non-Bundle
Margin Objective
• Quote / Proposal
• Financial
Summary
TG
3
SDE
PRICING + SMEs + DCS
IMPLEMENTATION
Implementation Ops Ready
Project Charter
Detail Project Plan
Project Kickoff Meeting
(site + customer)
Objectives /
Deliverables Based on
Detail Business Rules
Project Team
Roles/Resp.
Weekly Status Report
Go Live Readiness
Review (site + cust)
• Scope Changes /
Change control
• Pricing Confirmed
• Objectives Completed
yes
Project
Kick-Off
CFT
Sustaining Ops
CFT Alignment
Communication Plan
Weekly Business
Review
Event / Case
Management
Financial Control
(Cost and Margin)
• CSAT / Survey
• QBR / KPIs
• NE Pipeline /
Strategy
OP hand-off
Post Imp. Review
Post Imp. Survey
Ops
Readiness
25

NCI METHODOLOGY
• Setting
– People, Process, Tool
• Communicating
• Following
• Improving
26

ASK FOR HELP
• Engage NCI Early
• Cross Team Collaboration
• Info and Data to Drive Action in Salesforce
27
27

GLOBAL NETWORK
OPERATIONS
28

A DAY IN OUR LIFE
• Day to Day Operational Execution
• Achieve KPI we committed to and meet clients’
expectations
• Keep the Promises The Sales Team made
• Expand Network coverage into new markets
• GNOPS and the partner network
− Are the Final Customer Experience
− As good as our last Delivery
−
−
The Face of Flash in the Field
The Moment of Truth in our Asset Light Operational
Model
29
29

FLASH AVERAGES >98% FOR ALL KPI’s
Target Goal
Flash Performance
99.50%
99.99% 99.99%
99.99%
99.43%
99.97% 99.76%
99.90% 99.99%
98.50%
97.95%
96.65%
97.00%
95.00%
Implementati
on OTP
Shipping
Accuracy
Receiving
Accuracy
Delivery
OTP
Inventory
Accuracy
Service
Quality
Dock to
Stock OTP
30

QUALITY TODAY
5% 11%
4%
10%
10%
12%
1%
13%
3%
5%
8%
6%
3%
9%
Orders
QBR / Audit
KPIs
Events
GTC
Moves
Data Research
Sales
Customers
Implementation
Payment Issues
New Tools
Training
Projects & Support
31
31

QUALITY
32

QUALITY
PRODUCT
FULFILLMENT
SERVICE
LOGISTICS
FIELD
SERVICES
REPAIR
SERVICES
TRADE
COMPLIANCE
Configure to
Order
Build to Order
Direct
Fulfillment
Advanced
Staging
(kitting)
Distribution
Forward
Stocking
2-4HR Delivery
NBD Delivery
Network
Modeling
On-site
Break/Fix
Order
Management
Product Installs
Product
Refresh
Project Work
In-region
Screen
In-region Test
L1-L4 Repair
Warranty Mgmt.
Authorized
Repair
IOR/EOR
Services
End-to-End
Strategy
Consulting
In-Country
Resources
• E N T E R P R I S E PA R T S S A L E S – E C O M M E R C E • I N V E N T O R Y/ O R D E R
M A N A G E M E N T • T R A N S P O R TAT I O N M A N A G E M E N T •
33
33

QUALITY TODAY
Event
Management
Customer
Satisfaction
Survey
Corrective
Action
Requests
Customer
Meetings
KPI’s/Weekly
Reviews
Service
Improvement
Plans
34

QUALITY: EVERYONE’S RESPONSIBILITY
35
35

QUALITY TOMORROW
Proactive Quality Measurements
Improved internal/external communications and
responsiveness
Improved cross-functional collaboration
Technology Enhancements
Excellent Service Quality
36

INFORMATION
TECHNOLOGY
37
37

GLOBAL SERVICE
CENTERS
38

GSC OVERVIEW
Dec 2016 Chicago Union City Columbus
Pieces Shipped 42,977 50,070 123, 924
# of Employees 23 30 90
• Forecast for 2017 GSC (US total/Ca Repair)- $14.2M
• Repair/CTO Forecast $4.3M
• Over 31,500 repairs done in last 4 months of 2016 (over 10k in Dec)
• WE ARE OPEN FOR BUSINESS!
39
39

GSC TODAY
• Executing on a Decentralized Strategy
• Controllable vs Uncontrollable
• Performing or have performed CTO work in UC, CMH,
Toronto, Brazil, and AMS
– Expanded beyond GSC to work with selected partners
in India and Australia
• Analytics Driven Business
• Driving Total cost of ownership
– Turning assets into cash
40

A FEW ASKS
• Go Visit a GSC/DC or a Partner Site
• Ask and educate yourself about our services and offerings
– We need to, as a team, have knowledge and execute
against these services
– Don’t wait for someone else to deliver that information
41
41

CLIENT
SERVICES
42

WHAT ARE WE STRIVING FOR?
• Relentless Account Management
• Proactive supply-chain solutions provider
• Flash Global is passionate about serving as your partner,
not a transactional service provider
43
43

LIFE CYCLE MANAGEMENT
Business Awarded!!!
Who’s the PM?
Woo – Hoo!!
More meetings?
Who’s the DCS?
Who’s with me?
Awesome!
No, really!?
44

CLIENT OPERATIONS
• Operations = Inputs transformed into Outputs
• Value is a customer’s subjective assessment of benefits
relative to costs
– Customer value = customer benefits - customer costs.
• Customers receive benefits based on their experiences.
• Most companies’ success depends on increasing the
amount of repeat business; therefore, relationship
building between company and customer is key.
45
45

BENEFITS
• Inv Control = Inbound Management process with OPT
• Quality = Identifying process/product defects to avoid
negative end customer experience
• IT = Building Information Technology infrastructure to
provide “Kick-Butt” order management visibility
• NOPS = Delivering consistent POD OTP >95%
46

WHO ARE OUR CUSTOMERS?
• >90 client relationships (excl: Parts business)
• Global, Regional, Site operating profiles
• Hi-Tech, Retail, Medical and more…
• Fortune 100, 500, and Private
• Large (>5) Supply-Chain teams & Small (1 person)
TOP 10:
80% Orders
65% Revenue
TOP 30:
98% Orders
90% Revenue
TOP 40:
99% Orders
93% Revenue
ACCOUNTS 41 – 100:

MARKETING
48

What is a brand?
Why is it important?
49 49

50
A promise.
Evokes an emotion.

BUILDING A BRAND . . .
STAYING TOP OF MIND
CONVERSATIONS AMONGST
FRIENDS
2
A GOOD READ
1
3
TV AND RADIO
A HELPFUL
MESSAGE
6
MULTIPLE
INFLUENCERS
4
GOOD EXPERIENCES
5
SMART TARGETING
(TARGET)
51
51

BUILDING A BRAND . . .
STAYING TOP OF MIND
SOCIAL MEDIA
2
EDUCATIONAL
CONTENT CREATION
1
3
PAID MEDIA
EMAIL MARKETING
6
MULTIPLE
INFLUENCERS
4
STRATEGIC EVENTS
5
BEHAVIORAL MARKETING
52

PART SALES
53
53

PARTS SALES, RMA, SCREEN, TEST & REPAIR
SERVICE PARTS
• Authorized reseller for multiple OEMs
• Specialists in recertified/refurbished parts and advanced
exchange services
• Transactional and strategic solutions
54

IT SERVICE PARTS
• OEM - Tier 1 Business Class
– HPI, HPE, Lenovo (IBM), Dell
• Product Type
– Server, Laptop, Desktop, WAN/LAN Networking
• Service Parts –NOT Equipment or Software
55
55

REFURBISHED IT SERVICE PARTS
• Condition
– New
– Refurbished
56

REFURBISHED IT SERVICE PARTS
• What Drives Demand for Refurbished Parts?
– OEM life cycle – business class laptop averages 3
years
– User Equipment Utilization
• Retail - 7 years, Finance – 5 years
– End User Cost – Out of Warranty becomes a visible cost
57 57

REFURBISHED IT SERVICE PARTS
• Revenue Split
– New – 35% Revenue - 25% GM
– Refurbished – 65% Revenue – 34% GM
58

REFURBISHED IT SERVICE PARTS
Challenges
• Supply - Availability
• Quality
Solutions
• Multiple Brokers, Whole
Unit Tear-Down, E-Bay
• Flash 90-Day Warranty –
supported by technical
resources; inspection &
test
59 59

SOLUTIONS SELLING STRATEGY
• Quality
– ISO 9001/ISO 14001 Certifications
– OEM Authorizations
– Technical Staff
• Competitive Price – premium for value add, not the
cheapest
• Post Sale SLA - 99%+ Fulfillment Execution & Quality
– Transaction speed – same day. Requires finance,
CSR, ops aligned
60

SOLUTIONS SELLING STRATEGY
• Customer Specific Programs
– Sales Representative, CSR Rep and Business
Development Contact, SOW and Metrics
– ERP – EDI, Extranet, Reporting, Invoicing, Tracking
Report/Email, Metrics Reports
– Technical Services – Level 1/2/3 Tech, Inspection, Test
& Repair
– Operations - Labeling, Packaging, Return Instructions,
Third-Party Shipping
• Inventory Programs
– Maintain strategic inventories at the DC
– Customer Return Management
– Forward Stocking
61
61

SALES
62

WILL THE REAL CLIENT PLEASE STAND UP!!
Old School Unicorn
• Limited Supply Chain
Knowledge
• Expectations:
– Standard Proposal
– Price
– Relationship/Entertain
ment
• Beer
• Golf
• Cigars
Sales Process: 3-6 Months
Odds of Winning: LOW
The Real Client
• Extensive Service and Supply
Chain Knowledge
• Expectations:
– Sales Relationship
– Executive Engagement
– Operations Alignment
– Leading Edge Solutions
– Tight Team Collaboration
– Innovation
– Tight Account
Management
– Proactive Communication
Sales Process: 6-12 Months
Odds of Winning: HIGH
63
63

SERVICE SUPPLY CHAIN DEFINED
Detailed organization and implementation of a
complex operation comprised of an integrated
set of logistics and professional services
specifically designed to enable OEMs to
support their products after the sale.
64

THE REVENUE MIX
• Existing Client Revenue
Opportunity
– 3 year revenue projection $50
mill
• Shorter Sales Cycle (3-6
months)
• Higher Closing % (Less
Competition)
• Lower cost of acquisition
• New Client Revenue Opportunity
– 3 year revenue projection $30
mill
• Longer Sales Cycle (6-18
months)
• Lower Closing %
(Competition)
• 6x Cost to win new
business
• How we win?
• Strategic Marketing
Strategy
• New Service Introduction
• Advanced Solution
Models
• Team Selling and Support
• How we win?
• Marketing Strategy
• Sales Focus
• Team Selling
65
65

TRADE
COMPLIANCE
66

WHAT IS TRADE COMPLIANCE
• In international trade, “compliance” refers to how well a company observes the laws
and regulations that govern its international business operations. Whether you are
the importer or the exporter, you need a clear understanding of the rules that govern
international trade in your sector:
– Constant Risk Mitigation
• E-commerce? * GCI Partnership (Deemed Export?) * Parts Sales? *
Account Creation? * New Business?
– Comprehensive Work Instructions (WI) – recently taken under TC at a vendor
savings of USD $15K/month
– Export Management System (Precision) – that uses a matrix to conduct a
license determination
– RPL/DPL screening
– Know Your Customer program – 10 Prohibitions built into the Export
Administration Regulations
67
67

EXPORT MANAGEMENT SYSTEM
• An export management system analyzes pieces of
information and individual decisions, and builds them into
an organized, integrated system. It is a program that is
established to manage export-related decisions and
transactions to ensure compliance with US, EU, Latam,
and AsiaPac import and export related dual-use rules and
regulations.
68

GLOBAL DISTRIBUTION
CENTERS
69
1) Union City, CA
2) Newark, NJ
3) Chicago, IL
4) Toronto, ON
5) Amsterdam, Netherlands
6) Frankfurt, Germany
7) Moscow, Russia
8) Dubai, UAE
9) Mexico City, Mexico
10) São Paulo, Brazil
11) Hong Kong, China
12) Tokyo, Japan
13) Singapore
14) Chennai, India
15) Sydney, Australia
16) Eagan, MN
17) Columbus, OH
69

70
NORTH AMERICA | NA

MOUNTAIN LAKES,
NEW JERSEY
CITY
LANGUAGE
CULTURE
CURIOSITY
Parsippany, New Jersey
English
New Jersey is known as the Garden State, and
it’s the most green state in the United States.
Albert Einstein and Thomas Edson both lived in
New Jersey.
71 71

72

LOCKBOURNE,
OHIO
CITY
LANGUAGE
CULTURE
CURIOSITY
Lockbourne, Ohio
English
Ohio is home to 9 major professional sports
teams including baseball, basketball, football,
hockey, soccer, lacrosse, and rugby.
American astronaut Neil Armstrong was born in
Ohio.
73
73

74

EAGAN,
MINNESOTA
CITY
LANGUAGE
CULTURE
CURIOSITY
Eagan, Minnesota
English
People in Minnesota have a unique accent and
enjoy ice fishing in the state’s many – (over
10,000!) – lakes!
American singer and songwriter Bob Dylan was
born in Minnesota.
75 75

76

FALL RIVER,
MASSACHUSETTS
CITY
LANGUAGE
CULTURE
CURIOSITY
Fall River, Massachusetts
English
The Massachusetts were an indigenous tribe,
colonized by the British people with a strong
British culture.
Harvard was the first institution of higher
education founded in the United States, in
Cambridge, Massachusetts.
77 77

78

SAN JOSE,
CALIFORNIA
CITY
LANGUAGE
CULTURE
CURIOSITY
San Jose, California
English
California is known for its beaches and fun. It is
also known for Silicon Valley, which is home to
many start-up and global technology companies.
The State of California is cut by the geological
fault of San Andreas.
79 79

80

LATIN AMERICA | LATAM
81 81

SÃO PAULO,
BRAZIL
CITY
LANGUAGE
CULTURE
CURIOSITY
São Paulo, Brazil
Brazilian Portuguese
Brazil is most well-known for its people, Carnival
and Soccer.
Fashion model Gisele Bündchen and professional
soccer player Neymar were both born in Brazil.
82

83 83

MEXICO CITY,
MEXICO
84
CITY
LANGUAGE
CULTURE
CURIOSITY
Mexico City, Mexico
Spanish
Mexican food is known all over the world
because of the spicy taste and special sauce.
All Souls Day is one of the most lively Mexican
festivities, as the dead are said to come to visit
their relatives. It is celebrated with food, cakes,
party and music.

85 85

86
EUROPE, MIDDLE EAST, AFRICA | EMEA

AMSTERDAM,
NETHERLANDS
CITY
LANGUAGE
CULTURE
CURIOSITY
Amsterdam, Netherlands
Dutch, German & English
In the Netherlands, the most industrialized
products are beer, paper, ships, metals, medicines
and clothing.
Anne Frank, (a popular diarist and Jewish victim of
the Holocaust) and Vincent van Gogh,
(Impressionist painter), are both from Amsterdam.
87 87

88

FRANKFURT,
GERMANY
CITY
LANGUAGE
CULTURE
CURIOSITY
Frankfurt, Germany
German & English
Like much of the city, it was damaged during
World War II and later rebuilt. The reconstructed
Altstadt (Old Town) is the site of the Römerberg,
a square that hosts an annual Christmas market.
Frankfurt is the birthplace of famed writer
Johann Wolfgang von Goethe.
89 89

90

ASIA PACIFIC | APAC
91 91

TOKYO,
JAPAN
92
CITY
LANGUAGE
CULTURE
CURIOSITY
Tokyo, Japan
Japanese & English
Tokyo is the capital of Japan. It is well-known for
its ancient temples, Tsukiji Market, and cherry
blossom trees that line the Sumida River.
Although Tokyo is considered to be the largest
and most important financial center in the world,
it’s not technically a city.

93 93

SINGAPORE,
CHINA
94
CITY
LANGUAGE
CULTURE
CURIOSITY
Singapore, China
Singaporean Mandarin & Mandarin Chinese
Singapore is an island city-state off southern
Malaysia. It is a global financial center with a
tropical climate and multicultural population.
In Singapore's circa-1820 Chinatown stands the
red-and-gold Buddha Tooth Relic Temple, said to
house one of Buddha's teeth.

95 95

Thank you for joining the Flash Global Team!
We are here to support us, call us if you need us.
Gracias
谢 谢
Obrigada
Grazie
Danke sehr
ありがとうございました
Bedankt
Dank je
Merci
Dank
感 謝
Thank You
96