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CUSTOMER STEWARDSHIP<br />
Qualification DBD = Opportunity Owner Thru TG3<br />
Service Type(s)<br />
Business Need<br />
Scope<br />
Priorities<br />
Motivation<br />
Decision Maker(s)<br />
Decision Timeline<br />
• Strategic Fit<br />
• Financial Viability<br />
• Sales Playbook<br />
TG<br />
1<br />
Solution Development SDE Thru TG3<br />
Client Objectives<br />
Service Levels<br />
Deliverables<br />
Assumptions<br />
Constraints<br />
Roles / Resp.<br />
Solution Design<br />
Change Control<br />
• BRD / Scope of<br />
Service<br />
• Client Sign-Off<br />
TG<br />
2<br />
DBD<br />
Pricing Pricing Mgr Thru TG3<br />
Locations<br />
Required Resources<br />
Allocation (Costs)<br />
Space Required<br />
(Costs)<br />
Service Level<br />
Required<br />
Bundle / Non-Bundle<br />
Margin Objective<br />
• Quote / Proposal<br />
• Financial<br />
Summary<br />
TG<br />
3<br />
Implementation Ops Ready<br />
Project Charter<br />
Objectives<br />
Deliverables<br />
Project Team<br />
Roles / Resp.<br />
Project Schedule<br />
• Scope Changes<br />
• Pricing<br />
Confirmed<br />
• Objectives<br />
Completed<br />
yes<br />
SDE<br />
PRICING + SMEs + DCS<br />
Project<br />
Kick-Off<br />
Sustaining Ops<br />
CFT Alignment<br />
Communication Plan<br />
Weekly Business<br />
Review<br />
Event / Case<br />
Management<br />
Financial Control<br />
(Cost and Margin)<br />
• CSAT / Survey<br />
• QBR / KPIs<br />
• NE Pipeline /<br />
Strategy<br />
Ops<br />
Readiness<br />
24
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