Teximp Product guide English

Teximp Service
fullservice
in record time
Respond and take action in record time
Fast and correct action can be taken if all needed
information are available for each one who is part
of the service procedure. Real time information is the
key to prepare and coordinate the service team to fix
machines and give them back to production.
Customer Service
request via web,
mail or phone.
FMS
Field management System FMS serve all
steps with “real time” information
machine has
been fixed. Back
to production.
Plan the technician
with the FMS
Write the detailed
service. Verify the
needs of the customer.
Assign and send
the technician
Verify the needs
Dispatching the
intervention
Intervention
Service reporting
Machine history
Service process support by FMS
The Online request on the Teximp homepage with mandatory
field bring safe and clear facts as basic information to verify what
has to be done.
The system serve the dispatcher with the availability of the service
technician who has the required skills for the upcoming job and also
if the needed part will be in the van or on the local stock
The technician gets transferred all details on his tablet about the
location, machine and the job who has to be done
The technician write is work report and inform the customer about
the finished job and at the same time he collect specified machine
data to add into the machine history
All collected data within the whole machine life provide critical note
to take the right decision for spare parts and/or to plan
upcoming maintenance service
- 40 -