2_Accountability

ACCOUNTABILITY Step Two
Step Two ACCOUNTABILITY
Do your staff actually know
what their job is?
60% of company
budgets are not linked
to strategy
46% of people don’t know what is expected of
them in their job
Now you have quantified success, you need to make sure all
your staff understand the part they play in achieving your targets.
By setting personal KPIs for each staff member, you help
your employees understand their roles more clearly and, as a
consequence, perform better.
30% of staff incentives
are not linked to
strategy
People like being told what to do.
Highly-engaged, top-performing employees know what is expected
of them at work, have the materials and equipment to do their jobs,
and are given the opportunity to do what they do best.
If you can set clear job descriptions with clear expectations and
then train and support your staff to do this to the best of their
ability, you’ll soon see greater productivity from your team – and
your satisfied staff will stay longer with the company.
Only 10% of employees
say they understand
the company strategy
- Kaplan & Norton
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