2_Accountability
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
ACCOUNTABILITY Step Two<br />
Step Two ACCOUNTABILITY<br />
Can everybody<br />
hear you?<br />
Many companies I work with fail to recognise<br />
the importance of internal communication.<br />
There’s no point having a sound strategy and<br />
well-considered KPIs if no one knows what they<br />
are. I suggest daily huddles or at least weekly<br />
meetings where these are openly discussed, and<br />
employees held accountable for their part in the<br />
company’s progress.<br />
You can’t be the nice, friendly manager all the<br />
time. Sometimes, you’ll need to have difficult,<br />
open and honest conversations with your staff<br />
when they fail to meet their responsibilities.<br />
12<br />
13
Change language