FSS E-Brochure 2017

- A LEADER IN PROVIDING AVIATION STAFFING SERVICES & TECHNOLOGY -

TABLE OF
CONTENTS
ABOUT.........................................................................................02
SERVICES...................................................................................03
LOCATIONS................................................................................04
SENIOR EXECUTIVES...............................................................05
OUR EMPLOYEES......................................................................06
TRAINING....................................................................................07
COMPANY STATISTICS.............................................................08
SAFETY.......................................................................................09
F S S P E O P L E . C O M 0 1

Flight Services & Systems is an aviation service
company headquartered in Cleveland, Ohio,
founded in 2000. We've continued to grow and
expand throughout the years providing Ground
Handling and Passenger Services to multiple
airports and airlines throughout the US. We
currently operate in 18 airports in 15 states, with
approximately 1,500 employees serving over 80
airlines and airports.
"See What We Can Do Here"
FOUNDED IN
2000
1,500+
EMPLOYEES
GROUND HANDLING SERVICES
HANDLE OVER
100,000
FLIGHTS EVERY YEAR
F S S P E O P L E . C O M
0 2

FSS is a full-service security solution provider,
including the following: Pre-Departure
Screening, Private Charter Screening, Cabin Security
Inspection, Catering Security Services, Security
Guards, Cargo & Parcel X-Ray, Queue Management
FSS can provide full passenger service operations, including the
following: Gate/Ticket Agents, Skycap Services, Wheelchair
Services, Bag Runners, Mobility Assistance Agents,
Unaccompanied Minor Assistance, Electric Cart Drivers, VIP Meet
and Greet Services, Kiosk Assistance, Staff Dispatching
Our Terminal Service capabilities
includes the following: Baggage
Service Agents, Ticket Agents, Bus
Service, Airline Club Services,
Contract Staffing, EZ Baggage Cart
PASSENGER SERVICES
SECURITY SERVICES
GROUND HANDLING
TERMINAL SERVICES
CHARTER SERVICES
CONTRACT STAFFING
FSS is a Full Ground Handling
Service Provider. Our Ground
Handling capabilities includes
the following: Full Ground
Handling Capabilities, Baggage
Handling, Cargo & Mail, Crew
Transportation, Deicing, Lav &
Water, Cabin Appearance,
Janitorial
We provide off-site and airport side private charter security,
allowing passengers to gain security clearance and directly
board their flight upon airport arrival. From professional and
college sports teams, to business travelers and cruise
passengers, FSS' Private Charter Screening Program offers
significant time savings and enhanced privacy. We provide
both hand held and walk-through security screening, secure
services from the venue to the door of the aircraft, and
conduct screening both on & off airport property
We can provide ancillary
contract staffing services
that may fall outside of an
airline or airport's core
competency
F S S P E O P L E . C O M
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Anchorage, AK
Fairbanks, AK
Fresno, CA
Fort Myers, FL
West Palm Beach, FL
Chicago, IL
Indianapolis, IN
Kenner, LA
Portland, ME
Baltimore, MD
Boston, MA
Cleveland, OH
Charleston, SC
Austin, TX
Dallas, TX
San Antonio, TX
Seattle, WA
Huntington, WV
We are committed to staffing only the very best team members from the start. Our employees are thoroughly
tested with proven management profiling tools to ensure we hire the right people who can perform to our high
level of standards. Each station General Manager begins our recruiting process to help build an effective &
efficient team for successful operations.
F S S P E O P L E . C O M
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ROBERT A. WEITZEL, SR.
Chairman & CEO
raweitzel@fsspeople.com
PHIL ARMSTRONG
President & Chief Operating Officer
parmstrong@fsspeople.com
DIA RAY
Vice President & Controller
dray@fsspeople.com
CHRISTOPHER MEYER
Director of Marketing &
Business Opportunities
cmeyer@fsspeople.com
Our senior executives have a successful history
serving in the aviation industry, which gives us a
unique advantage in understanding some of the
challenges our client partners can face. It is the
perpetual goal of FSS to create win-win relationships
among all entities involved in the growth of our
company with the combined operational success of
our client partners.
Picture Provided By: http://yourindependence.org/business-resources/incentives/
F S S P E O P L E . C O M
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OUR EMPLOYEES
# of employee anniversaries
Anniversary Program
Each month, Flight Services & Systems
will recognize our employees every year
he or she has worked with us. The
employee will receive a gift card of $25
for every year that the employee has
been with FSS.
Since this Anniversary Program started in
December of 2016, statistics show that
half of our part time work force has about
3 years of service on average with FSS.
100
75
50
25
0
37
41
64
DEC16 JAN17 FEB17 MAR17 APR17 MAY17
55
Month of anniversaries
88 86
96
JUN17
FSS has a commitment to our employees, and we would like
all members of the FSS team to understand their important
role to our organization. Furthermore, we know that by offering
important life-enhancing contributions such as medical care
and life insurance, we not only have happier employees, but
we are able to retain key assets to our FSS team.
*Medical Insurance /Dental & Vision
*Principal Financial Group 401k Plan- Full 6% Match &
Immediately Invested
*Vacation
*Tuition Reimbursement Program
We believe in recognition programs and rewarding
employees for accomplishments, performance and
exceptional service. The various incentive programs FSS
has in place are listed below:
*Above & Beyond Award
*WOW Award
*Accuracy All-Star Payroll & Billing Award
*Station of The Year
*Leader of The Year
*Employee of The Year
F S S P E O P L E . C O M 0 6

TRAINING COMPLIANCE
All FSS employees will be trained on all job functions for their
appropriate position. Training is in compliance to IATA standards. In
addition, FSS will comply with all airline training requirements.
FSS Training is taken online at training.fsspeople.com where
employees will complete, in total, a 3-4 hour class.
All FSS employees must achieve a score of at least 80% in order to
maintain their employment status.
Yearly Training Programs include: Employee Drug & Alcohol,
General Safety, General Disability Awareness, Airport Security,
and Hazmat.
FSS General Job Specific Training, can include introductions to:
Passenger Service (Customer Service, Mobility Assistance,
EStaff Tablet Training), Ramp Service (GSE Training, GSE
Inspection, Ground Handling), Security Service, and Cleaning
Service.
Prior for an employee to be put on the schedule, they must go
through all Airport Training to receive their badge, FSS Training,
Specific Airline Training, and then On the Job Training (OJT).
F S S P E O P L E . C O M 0 7

27,000
20,250
13,500
6,750
0
Jan 16'
Feb 16'
Wheelchair Pushes
Mar 16'
Apr 16'
May 16'
Jun 16'
Jul 16'
Aug 16'
Sept 16'
Oct 16'
Nov 16'
Dec 16'
335,000
251,250
On average, Flight
167,500
Services & Systems
accumulates
83,750
over 25,000 wheelchair
0
pushes in a year.
Our Agents help over 3 million
passengers every year, averaging
roughly 250,000 Passenger
Enplanements per month.
Passenger Enplanements
FSS has a weekly operations call each Monday, in which stations report on their operation and Key
Performance Indicators (KPIs) for the previous week, where we are able to acquire these statistics.
Jan 16'
Feb 16'
Mar 16'
Apr 16'
May 16'
Jun 16'
July 16'
Aug 16'
Sept 16'
Oct 16'
Nov 16'
Dec 16'
Jan 17'
Feb 17'
Mar 17'
Apr 17'
May 17'
Jun 17'
F S S P E O P L E . C O M 0 8

TECHNOLOGY ADVANCEMENTS
eStaff is an advanced technology that
keeps FSS ahead of the game.
FSS uses handheld Android tablets outfitted with our eStaff
technology to automate tracking of our mobility assistance
requests. Full chain of custody can be tracked from pickup to
drop-off along with any other deviations. With bar codes located
throughout the airport, agents can document locations quickly
and easily. eStaff allows us to automate dispatch, communication
and timing of releases, it provides a record of each assist.
Benefits:
Web-based, allowing for a more agile program in the field. The Dispatcher &
Wheelchair Agents will be connected to the FSS network in any location on
any device.
eStaff has the ability to filter based upon needs and attributes, which will
greatly enhance our mobility assistance performance and customer service,
i.e. you can filter to a specific language, filter/search by an agent’s last
known location, etc.
Reporting has stayed consistent and remains robust, customizable and
comprehensive. We can pull custom reports on request or produce daily
reports to show trend analysis, etc.
F S S P E O P L E . C O M 0 9

SAFETY
-Company Wide Data From 2016-
Injuries/Incidents: (OSHA
Recordable Employee Injuries)
Audits:
(Internal Audit Score)
0.085% Per 10,000
Employees
Goal: Less than 12
incidents per year
YTD: 12
Goal: 90/100 of
Operational Audits
(Includes Training,
Procedures, Appearance,
Documentation &
Equipment)
YTD: 90%
"Safe, efficient ground handling
is essential to airline operations."
-IATA
We require our leadership team at our stations to set an
example, including but not limiting to the following:
Ensuring that annual FSS & airline training requirements are met
Correcting unsafe acts immediately & Ensuring compliance with
Federal, State and Local safety codes, regulations & standards
Ensuring all accidents and employee injuries follow proper accident
notification procedures, are investigated and appropriate reports are
completed
Reporting any safety deficiencies, which cannot be resolved at the
local level, to upper management
Ensuring each station has a Safety Bulletin Board with all relevant
safety articles posted, including airline specific & FSS Safety Bulletins
& include in all Safety Briefings
F S S P E O P L E . C O M 1 0

PASSENGER QUOTES
I wish to thank Thai Lee for the incredible services he gave us at the Fresno, CA air terminal.
Two of our parties were in wheelchairs, and due to a mix up in our reservations, we had to
spend several hours in the airport. Thai was on hand to help us with our wheelchairs and
luggage during the duration. In addition he had a wonderful attitude! He could not have been
more helpful. Thank you, thank you.
-Judy Althouse, Fresno Yosemite Intl. Airport Passenger
I loved seeing the entire ground crew
waving goodbye to the plane. They all came
and sat in the gate area until the plane was
in the air, it felts like family was watching
over the plane. It was a nice send off.
-Deena Dennis, Charleston Intl. Airport Passenger
As we were walking into Logan Airport, I was going very slowly because I use a cane, and a very
nice gentleman working for your company had asked if I needed any help and offered wheelchair
assistance. It didn't turn out great, it turned out AWESOME. Piro Andrea was the agent who
helped us get our boarding pass, and through security. After I was through he even helped me put
my sneakers on. He brought us right to our gate, and had this huge smile the entire time. I can't
say thank you enough to him and your BOS team for having him available to help me.
-Karen Diamamnt, Boston Logan Intl. Airport Passenger
F S S P E O P L E . C O M 1 1

We work alongside some of
the most respected Airlines
& Airports across the United
States.
And we thank them for their
dedication and loyalty to
Flight Services & Systems.
F S S P E O P L E . C O M 1 2

HEADQUARTERS
Corporate Office
5005 Rockside Road
Suite 940
Cleveland, OH 44131
P: 216.328.0090
F:216.328.0091
info@fsspeople.com
facebook.com/FlightServicesSystems/
twitter.com/FSSPeople
linkedin.com/company/flight-services-&-systems
F S S P E O P L E . C O M