FSS E-Brochure 2017

PASSENGER QUOTES
I wish to thank Thai Lee for the incredible services he gave us at the Fresno, CA air terminal.
Two of our parties were in wheelchairs, and due to a mix up in our reservations, we had to
spend several hours in the airport. Thai was on hand to help us with our wheelchairs and
luggage during the duration. In addition he had a wonderful attitude! He could not have been
more helpful. Thank you, thank you.
-Judy Althouse, Fresno Yosemite Intl. Airport Passenger
I loved seeing the entire ground crew
waving goodbye to the plane. They all came
and sat in the gate area until the plane was
in the air, it felts like family was watching
over the plane. It was a nice send off.
-Deena Dennis, Charleston Intl. Airport Passenger
As we were walking into Logan Airport, I was going very slowly because I use a cane, and a very
nice gentleman working for your company had asked if I needed any help and offered wheelchair
assistance. It didn't turn out great, it turned out AWESOME. Piro Andrea was the agent who
helped us get our boarding pass, and through security. After I was through he even helped me put
my sneakers on. He brought us right to our gate, and had this huge smile the entire time. I can't
say thank you enough to him and your BOS team for having him available to help me.
-Karen Diamamnt, Boston Logan Intl. Airport Passenger
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