AviTrader_Monthly_MRO_e-Magazine_2017-06

Cover story: Paris Air Show
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Embraer has launched a new service and support solution across its product range.
Photo: Keith Mwanalushi
Bordais admits that like other manufacturers, it takes time to develop
any aftersales services in the industry and that the previous strategy of
putting service and support on different sides was a wrong decision.
Service and support activities are now a $1billion dollar business,
Bordais says it makes up 15% of what Embraer generates as revenue
yearly.
in addition to its 10 owned MRO facilities. “We audit those guys every
year to make sure they have the quality standards for Embraer.”
The 2017 Paris Air Show certainly proved that the growing importance
of the service sector to the supply chain is gaining momentum.
Commenting on why it has taken this long to enter the aftermarket
Bordias acknowledges that it just wasn’t the time. “We knew that before
you do this type of thing, you need to be number one in customer
satisfaction and that’s what we have been doing for the last 15 years.”
In terms of MRO, the OEM is developing its capacity with distribution
centres around the world and Embraer owned service centres. Bordais
recalls that 15 years ago MRO was not on the manufacture’s radar.
“So this work would be done by the airlines, or the independents – the
approved service centres. So now we decided, look, we are going to
do this, and get into the business of MRO.”
Embraer has since purchased OGMA, the Portuguese established
and authorised maintenance centre and couple of other service centres
in the U.S.
“We know what we are talking about because we are doing it. We
operate as an operator, we think like an operator and that’s good,”
he says.
Embraer has developed a significant authorised service network which
total 77for the whole service and support MRO approved by Embraer
Embraer gave an update to journalists on the E2 programme.
Photo: Keith Mwanalushi
AviTrader MRO - June 2017