Master Service Companies' Home Repair Guide

Master Service Companies’
HOME REPAIR
GUIDE
OUR SERVICES
Foundation Repair - Page 21
MasterServiceCompanies.com
866.644.9865
Waterproofing - Page 33
Crawl Space Repair - Page 51
Concrete Services - Page 69

HOME REPAIR
Master Service Companies’
GUIDE
Published by: Master Service Companies LLC
6226 Clinton Highway
Knoxville, TN 37912
Phone: 865-622-3165
www.MasterServiceCompanies.com
1st Edition
©2017, All Rights Reserved
Reproduction of text or images in whole or in part without the express written
consent of Master Service Companies LLC is not permitted and is unlawful
according to the 1976 United States Copyright Act.
Written by:
John Gargiulo
Molly McCormick
Illustrations by:
John Gargiulo
Photography by:
Jacob Horenburg
Brooke Rhodes
John Gargiulo
Edited by:
Trevor Jones
Lena Sadiwskyj

TEAM
TEAM
COMMUNITY
COMMUNITY
TABLE OF CONTENTS
EXPERIENCE
EXPERIENCE
Who We Are.......................................................... 1
PURPOSE
PURPOSE
Memberships & Affiliations.............................
3
PASSION
our
PASSION
Awards..........................................................
Community Involvement................................
4
5
TEAM
mission
TEAM
COMMUNITY
EXPERIENCE
EXPERIENCE
COMMUNITY
PURPOSE
PURPOSE
What Our Customers Say.............................. 10
Price Match Guarantee.................................. 11
The Industry Standard................................... 13
Our Guarantees............................................ 17
TEAM
PASSION
TEAM
COMMUNITY
PASSION
dotherightthing
COMMUNITY
Our Services........................................................ 19
Foundation Repair......................................... 21
Basement Waterproofing.............................. 33
Crawl Space Repair........................................ 51
Concrete Repair............................................ 69
EXPERIENCE
EXPERIENCE
PURPOSE
PURPOSE

TEAM
TEAM
COMMUNITY
WHO WE ARE
EXPERIENCE
EXPERIENCE
Master Service Companies
PURPOSEis an industry leader in basement
waterproofing, foundation repair, crawl space encapsulation,
and concrete lifting. Our focus is to radically serve our community,
PASSION
PASSION
and all starts with our owner, Josh Smith.
COMMUNITY
PURPOSE
TEAM
Built on Integrity & Trust
Master Service Companies was built on the core TEAMvalues of integrity and
trust. Embodied in our owner and CEO, Josh Smith, these values shape
us as a company and influence
COMMUNITY
our commitment to our customers. We
believe that a successful business is built upon these values, and we take
pride in how they shine through our work.
EXPERIENCE
EXPERIENCE
COMMUNITY
Our Mission: “Do
PURPOSE
the Right Thing”
Although short and simple, Master Service Companies’ mission
PASSION
PASSION
statement, “Do The Right Thing”, sums up how we strive to do
business. Along with our strong values, our mission statement
confirms our commitment to our work, customers, and community.
PURPOSE
Josh Smith, Owner & Family
Josh Smith is an active member of his church and community. He gives
much of his time to local and overseas mission projects. Unlike many business
owners, Josh is always available to answer questions from customers.
TEAM
Our Purpose
COMMUNITY
TEAM
To be a unique service company that radically serves our community.
COMMUNITY
As a result of Josh’s commitment to serving our customers and our mission,
Master Service Companies has become the #1 home improvement company
in our service area.
EXPERIENCE
EXPERIENCE
To meet the rest of our team, go to MasterServiceCompanies.com and click
on “Meet the Team” in the “About Us” section
1 PURPOSE
PURPOSE
2

TEAM
TEAM
COMMUNITY
MEMBERSHIP
EXPERIENCE
AND AFFILIATIONS
PURPOSE
Integrity matters to us...Does it to you?
PASSION
PASSION
EXPERIENCE
COMMUNITY
PURPOSE
AWARDS
See the accolades and awards that set us apart.
A+ Rating: Better Business Bureau
2010 - 2016
HomeAdvisor Awards
TEAM
TEAM
Super Service Award: Angie’s List
2011 - 2016
Member of
National Association of
Home Builders
COMMUNITY Member of Home
Builders Association of
Greater Knoxville
Member of Better
Business Bureau of
East Tennessee
COMMUNITY
BBB
COMPLAINT
FREE YEAR
Complaint Free Year: Better Business Bureau
2011 - 2015
EXPERIENCE
EXPERIENCE
PURPOSE
PURPOSE
Top Work Places: News Sentinel
TEAM
PASSION
BBB A+ Accredited
Business
Licensed General Contractor
Knoxville Chamber
Member
PASSION
Certified Installer of
CleanSpace; Crawl Space
Encapsulation System
Bonded and Insured
TEAM
2017
The Pinnacle Small
Business Excellence Award
2014
The Pinnacle Mid-Size
Business Excellence Award
2016
Farragut, West COMMUNITY
Knox Chamber
of Commerce Member
EXPERIENCE
Locally Endorsed by
Dave Ramsey
EXPERIENCE
COMMUNITY
VALUE #1
ONE
EXPERIENCE
Providing WOW service to
every customer, every time.
3
PURPOSE
PURPOSE
4

TEAM
TEAM
COMMUNITY INVOLVEMENT
Master Service Companies gives back! One of our goals in business
is to make an impact in our community by serving and giving of our
time, talents, and resources.
The Color Me Rad 5K
Fundraising Event
Members of the Master Service Companies
team participate annually in the Color Me
Rad 5K.
This fun run supports feedONE –
a philanthropic non-profit that provides
meals for needy children worldwide.
COMMUNITY
MASTER SERVICE
EXPERIENCE
EXPERIENCE
COMPANIES GIVES BACK!
PURPOSE
PASSION
PASSION
TEAM
TEAM
COMMUNITY
Golf Tournament Sponsorships to Support
Local Nonprofits
EXPERIENCE
EXPERIENCE
COMMUNITY
PURPOSE
COMMUNITY
Coed Softball League Games
Koinonia Foundation / Knoxville Parks & Rec
PASSION
PURPOSE
Mobile Meal Deliveries, Love PURPOSE
Kitchen, and Fish Pantry
PASSION
Our team is involved in a softball league
designed for athletes with disabilities.
We team up to help them improve
physical fitness and ‘have fun!
TEAM
TEAM
The Koinonia Foundation is dedicated
to building a strong community for
individuals with intellectual and
developmental disabilities.
Knoxville Leadership Foundation COMMUNITY Outings at
our Thompson Boling Arena Suite
Shoot for a Cure, Supporting
Susan G. Komen
COMMUNITY
EXPERIENCE
EXPERIENCE
5 PURPOSE
PURPOSE 6

TEAM
TEAM
TEAM
COMMUNITY
COMMUNITY INVOLVEMENT
EXPERIENCE
Volunteer PURPOSE Ministry Center
Meal Preparation and Serving
PASSION
COMMUNITY
EXPERIENCE
PURPOSE
We provide, PASSION cook, and serve food
for The Volunteer Ministry Center.
This wonderful organization
provides services and supportive
housing to the homeless in the
TEAM
Knoxville, TN area.
COMMUNITY
COMMUNITY
Extreme Impact - Panama 2017
Company Mission Trip
Our team serving in Panama
Members of our team went on a
mission trip to Panama to work with
incarcerated men, collect and distribute
food to the hungry, and spend time
with children living in poverty.
Our owner Josh Smith met with
business owners and government
officials in Panama which left a positive
impact on the people and the country
for years to come.
TEAM
EXPERIENCE
Big Brothers Big Sisters
PURPOSE
Moving Assistance
PASSION
EXPERIENCE
Big Brothers Big Sisters aims to
help children understand their
TEAM
potential and the importance of
building their futures.
PURPOSE
Our team helped Big Brothers Big
Sisters PASSION of East Tennessee relocate
to their new building.
extremeimpact
PANAMA 2017
COMMUNITY
COMMUNITY
EXPERIENCE
EXPERIENCE
VALUE #2
ONE
COMMUNITY
An advocate for our community,
returning the blessings we’ve been given.
7
PURPOSE
PURPOSE
8

TEAM
TEAM
CAUTION: BEWARE WHEN YOU
HEAR CONTRACTORS SAY...
“OUR PRODUCTS ARE BETTER THAN WHAT MASTER SERVICE COMPANIES HAS”
We have found that most of our competitors spend more time talking about our products
and our company than their own. That’s because we are the only company with more than
27 patented products, exclusive to us. After researching our competitors, we are confident
that you will see we are superior to the rest!
“WE CAN DO YOUR JOB RIGHT AWAY”
We are the largest waterproofing and foundation repair company in this area and employ
almost four times as many people as our closest competitor. The volume of work that we
do allows us to have the most professionally trained and experienced workers in the
industry. Your problem likely developed over time, so it is definitely worth waiting a few
extra days to have the most qualified and trained professionals complete your project.
“WE CAN DO IT CHEAPER BECAUSE WE’RE SMALLER”
Just because a company is smaller, doesn’t mean it’s cheaper. We have found that due to
the large amount of work our company does, we are able to buy materials in bulk, allowing
us to pass those savings on to our customers. We are also better able to train and equip
our staff to complete jobs much more efficiently than our smaller competitors.
“OUR QUALITY IS HIGHER BECAUSE WE HAVE LESS JOBS TO DO”
We fix more basements, more crawl spaces, and more foundations than anyone in our
area, and our competitors know it. To account for the added number of jobs that we
complete, we have built the most highly trained, and knowledgeable team in the industry.
We take pride in every job we do and are on a mission to do every job the right way, the
first time. We are intentional about taking extra time to ensure your home gets the
quality attention it deserves.
MASTER DRY
EXPERIENCE
“I was impressed with Master Dry, in
PURPOSE
that they seemed to offer hope for all
solutions to my basement flooding,
after PASSION many others had said nothing could be
done. They effectively provided what I feel is
the best solution to my problem!” Alan S.
TEAM MASTER DRY
“The inspector was here to help, not just sell
their items. He was very nice and COMMUNITY
he knew his
job well. He was even able to help us with the
bank information. When he was talking to us,
he was like a family member telling us what
was wrong.” EXPERIENCE
Ken M.
MASTER DRY
“The PASSION Master Dry Team was absolutely the
best crew I’ve ever had work on my home!
The team worked hard, were very
professional and very considerate. They
even removed their dirty shoes when going
TEAM
into the upstairs areas. I have more work
planned in the future and I will definitely be
calling Master Dry! I can tell the difference
COMMUNITY
already! The house feels and smells cleaner
and drier already!” Joyce W.
EXPERIENCE
COMMUNITY
WHAT OUR CUSTOMERS SAY
PURPOSE
MASTER CONCRETE SERVICES
EXPERIENCE
“When they arrived both crew members were
PURPOSE
very nice and polite. They went over what
they were going to do and asked if I had any
questions. They PASSION told me to pull up a chair and
watch if I wanted too. It was very impressive
watching the process. Their supervisor came
bye and jumped in and helped them do some
of the work which was impressive. It’s not
everyday you see a supervisor jump in and get
his hands TEAM dirty and help his crew with manual
labor. That says a lot for your employees and
leadership in the company. If the rest of your
COMMUNITY
company is anything like your poly team you
have an awesome company.” John M.
EXPERIENCE
MASTER DRY
PURPOSE
“The ownership of Master Dry should take
great pride in their business model. Your
outstanding hiring PASSION and training practices are
obvious in every employee I met. The pride
that they showed working for Master Dry and
their genuine desire for complete customer
satisfaction is truly remarkable in today’s
environment. And I still expect the same
TEAM
level of quality of the days gone by and
you guys are accomplishing this. Your
COMMUNITY
current policies are working... Please don’t
change a thing.” Gerald P.
EXPERIENCE
COMMUNITY
9 PURPOSE
PURPOSE10

TEAM
TEAM
PASSION
PASSION
EXPERIENCE
Dear Valued Customer,
EXPERIENCE
COMMUNITY
PURPOSE
COMMUNITY
PURPOSE
PRICE MATCH
GUARANTEE
We are so sure of our price and products that we give you 30 days (or until your job starts,
whichever is shorter) to obtain additional estimates for your project and compare our price,
products and company to others. We work very hard to show you the quality and integrity of
our company by sending you a packet even before we come out, providing you with our
Better Business Bureau info and the names and numbers of several customers that you can
contact along with copies of our licenses and insurance. We and our many customers, who
have done the research, believe Master Service Companies is the best company to take care
of your waterproofing and structural needs.
To receive a refund of the difference, all that is required is a copy of the competitor's proposal
outlining the work they are estimating along with proof of their Tennessee contractor’s
license (if the job is in Tennessee) and proof of general liability & worker’s compensation
insurance (all which are easy to provide). These things must be presented to a Master Service
Companies representative before the job is started. If terms are met as stated above, the
difference of the matched amount will be subtracted from final payment upon completion of
your project.
Thank you very much for your business. As the owner, I assure you that you will be very
happy with your choice!
Joshua J. Smith
Master Service Companies - Price Match Guarantee Program
Date of Appointment:
Signature of Customer:
Master Dry Representative:
TEAM
TEAM
EXPERIENCE
PURPOSE
The Price Match Guarantee
ensures that the total
PASSION price of your project is the
lowest price available for
the work specified in your
agreement.
If a state licensed
contractor registered with
the BBB offers the same
COMMUNITY
standard of materials,
quality, and work of equal
specifications (within
30 days EXPERIENCE of receiving our
proposal) for less than
our proposed price, PURPOSE we
will match their price.
PASSION “You can have the quality
and experience that Master
Service Companies brings,
and the best price too!”
COMMUNITY
WHY SHOULD YOU
FIX YOUR HOME NOW?
If you don’t fix it now, you will definitely pay for it later – literally.
Regardless of whether you fix your problems now, you will still pay for them. If you are
planning to sell your home, you will have to disclose problems such as: basement water
problems, crawl space issues, mold and foundation complications, etc. If, at this point, the
buyer is still interested, these problems will have to be fixed prior to closing. With that said,
if you are going to have to fix it anyway, we would happily take care of your problems now,
before they get worse!
You will pay for your home’s problems...
...WHETHER YOU FIX THEM OR NOT.
TEAM
TEAM
Josh Smith | Owner
COMMUNITY
COMMUNITY
EXPERIENCE
EXPERIENCE
11
PURPOSE
PURPOSE
12

TEAM
TEAM
The Industry Standard
As a top dealer in our expansive dealer network, we realize our
success would never be possible without those we serve.
We are committed to serving our customers and our community in a
profound way. Every single day we are looking for ways to streamline our
processes, train our employees better, and in turn, improve the lives of
our customers.
Master Service Companies has become the industry standard that all
other service companies try to follow.
TEAM
COMMUNITY
Realtors, Engineers, & Inspectors
PASSION
EXPERIENCE
PURPOSE
REALTORS
PASSION
“The level of excellence shown by the Master Dry staff is
unmatched. If my home had foundation or water issues, the only
company I would trust to take care of these issues is Master Dry. I
recommend Master Dry to all of my customers, and I always will.”
Frank Goswitz | RE/MAX
TEAM
EXPERIENCE
Who should YOU trust? Trust the professionals who have trusted us
with their own customers, and put their reputations in our hands.
COMMUNITY
PURPOSE
COMMUNITY
COMMUNITY
ENGINEERS
“The level of excellence shown by the Master Dry staff is
EXPERIENCEunmatched. If my home had foundation or water EXPERIENCE
issues, the only
company I would trust to take care of these issues is Master Dry. I
recommend PURPOSE Master Dry to all of my customers, and I always will.” PURPOSE
Ronald R Corum | Corum Engineering
PASSION
PASSION
HOME INSPECTORS
Dealer Locations
Our Locations
TEAM
“The level of excellence shown by the Master Dry staff is
unmatched. If my home had foundation or water issues, the only
company I would trust to take care TEAM of these issues is Master Dry. I
recommend Master Dry to all of my customers, and I always will.”
COMMUNITY
Jack Feldmann | Clayton Inspection Service, Inc
EXPERIENCE
EXPERIENCE
COMMUNITY
13
PURPOSE
PURPOSE14

TEAM
TEAM
TEAM
COMMUNITY
PRODUCTION
EXPERIENCE
EXPERIENCE
Master Service Companies’ professionalism goes well beyond our
PURPOSE
customer service, inspectors, and management. It carries through to our
production team which is responsible for making sure that we deliver on
PASSION
PASSION
the promises we make to our customers.
OUR ENTIRE PRODUCTION TEAM:
• Attends weekly training sessions
• Participates in regular drug screens TEAM
• Wears a uniform with company logo for your security
• Arrives on time in COMMUNITY
a branded company truck
• Respects you and your property by being smoke free on the job
COMMUNITY
PURPOSE
COMMUNITY
WE TAKE TRAINING
SERIOUSLY.
Josh Smith and the Master Service
Companies team spend an incredible
amount of time making sure our
employees are trained, prepared,
and ready to serve our customers.
Our extensive and comprehensive training
guarantees our employees are the most
knowledgeable in our industry.
“I
EXPERIENCE
wish your installers were my
family and they lived next door.”
PURPOSE
Rebecca B.
PASSION
“The crew worked
EXPERIENCE
like a
well-oiled machine.”
Ray B.
PASSION
PURPOSE
TEAM
VALUE #3
ONE
TEAM
Valued individuals
TEAM
unified as a family
and empowered to be extraordinary.
COMMUNITY
COMMUNITY
EXPERIENCE
EXPERIENCE
VALUE #4
ONE
PASSION
Relentless in our pursuit of
constant improvement.
15
PURPOSE
PURPOSE
16

TEAM
TEAM
COMMUNITY
COMMUNITY
PASSION
EXPERIENCE
PURPOSE
GUARANTEES
PASSION
EXPERIENCE
PURPOSE
SYSTEM WARRANTY
When Master Service Companies installs a system in your home,
TEAM
you will receive a copy of the system warranty before the
TEAM
work
begins.
100% SATISFACTION GUARANTEE
COMMUNITY
We guarantee that we will perform all of our work to the standard
stated in your proposal. If for any reason you are displeased with
any of our services, we have full-time Quality Assurance Managers
on staff. They EXPERIENCE can be reached at (865) 622-3165.
EXPERIENCE
COMMUNITY
CUSTOMER RESPECT GUARANTEE
PURPOSE
Our technicians will not use tobacco products or profanity while
on your property. They will courteously address any questions or
concerns PASSIONand treat your family with respect. All of our employees PASSION
are upstanding citizens with the legal right to work in the United
States.
ARE WE PERFECT?
No. But every day, every person at our company is striving to be
TEAMexcellent at what we do in order to serve you. You are the TEAM most
important person and we never forget that. Our business
was built with YOU in mind. COMMUNITY
PURPOSE
COMMUNITY
“Installation crew was fast, very
pleasant and respectful.”
Jack C.
EXPERIENCE
EXPERIENCE
17
PURPOSE
PURPOSE
18

TEAM
TEAM
COMMUNITY
COMMUNITY
OLD
EXPERIENCE
FASHIONED SERVICE.
EXPERIENCE
TRUSTED PURPOSE SOLUTIONS. PURPOSE
PASSION Master Service Companies offers a unique approach PASSION to solving your
home’s problems. We strive to put our customers first and focus
on providing the highest level of service. We understand that each
home is unique, with unique problems. These problems need to be
TEAMtackled with the most trusted, effective products
TEAMavailable.
COMMUNITY
COMMUNITY
Our services are separated into different sections within this book:
Foundation Repair, Basement Waterproofing, Crawl Space Repair,
and Concrete EXPERIENCE Repair. Within these sections you can quickly EXPERIENCE find the
signs and causes of the problems occurring in your home, and see
PURPOSE
PURPOSE
the products we offer to fix these issues.
FOUNDATION
REPAIR
OUR SERVICES
Learn more about our services by
checking out the following sections.
PAGE
21
PAGE
33
BASEMENT
WATERPROOFING
PASSION
PASSION
You can also simply browse to gain more insight for maintaining your
home and learn what you can do to prevent future problems.
PAGE
51
PAGE
69
TEAM
TEAM
If you have any questions about our products and services, make
sure to ask your inspector COMMUNITY when he arrives at your home!
COMMUNITY
CRAWL SPACE
REPAIR
CONCRETE
REPAIR
EXPERIENCE
EXPERIENCE
19
PURPOSE
PURPOSE
20

FOUNDATION REPAIR
Your home is one of the largest investments you will ever make. Like everything
in life, you want your home to be on a strong foundation, as it provides the
support for everything built on it. The more stable, solid, and secure your
foundation, the more peace of mind you can have.
BEFORE
AFTER
There are many reasons your home’s foundation may sink, crack and settle.
These issues only get worse over time, and cause stressful situations and
distractions as you try to determine the cause, the cost, and the right
contractor to fix them correctly the first time.
Master Service Companies can help eliminate those distractions, so you can
rest assured that your largest investment is protected. The foundation
problems you are experiencing can be eliminated with a quality solution
from a quality company.
WHERE TO LEARN MORE
TO DISCOVER THE SIGNS OF FOUNDATION DAMAGE Go to page 23.
TO LEARN THE CAUSES OF FOUNDATION DAMAGE Go to page 25.
TO SEE OUR SOLUTIONS FOR FOUNDATION DAMAGE Go to page 27.
WHY FIX YOUR FOUNDATION?
1. The problem will get worse over time. A foundation issue never gets better on its own.
The longer you wait, the more it will cost to fix down the road.
2. Resale value. Nobody wants to buy a house with a foundation problem.
3. Appearance. Foundation issues often cause unsightly cracks on the inside and
outside of the home.
4. Door and window operation. When the foundation can’t support the house, it sinks
and shifts. This causes doors and windows to stick and jam.
5. Water intrusion. Cracks let water and moisture in, which causes damage to your
home in many ways.
6. Safety. Collapsing foundations, falling bricks, and other potential hazards can
cause serious safety issues around your home.
21 22

SIGNS OF FOUNDATION DAMAGE
These signs may indicate your home is experiencing a foundation problem.
CRACKED FOUNDATION
WALL CRACKS
SAGGING FLOORS
SHEARING WALLS
Stair-step cracking is a typical sign of
foundation settlement and damage. It is
very common in brick and concrete block
walls. The cracks widen as your home
continues to settle.
Interior wall cracks are a typical sign of
foundation settlement and are very common
in concrete block walls. The cracks may be
seen in your basement or other areas of
your home.
An uneven floor could be caused by sinking or
heaving of the foundation floor due to settling
or expansive soils. Over time, these problems
can significantly damage your home.
Whether it’s “just a little” or a few inches,
shearing is urgent. Often, there will be
stair-step cracking and visible water damage
around the holes shearing creates in the
foundation.
STICKING DOORS
STICKING WINDOWS
BOWING WALLS
DRYWALL CRACKS
Your home’s doors will often show signs of
foundation settlement as they are the
weakest part of your walls. This is why
they are the first signs of foundation
settlement and damage.
Windows are another weak point and will
often stick when foundation settlement is
present. Caulk is often added to the gaps
created by foundation damage, but will
not treat the true cause.
Cracked and bowing basement walls can
develop immediately following construction
or years later as changes occur within the
soils that surround your home.
Drywall wall cracks are a typical sign of
foundation settlement and are very common
above doorways and windows. The cracks
may be most obvious in the upper levels of
your home.
23 24

CAUSES OF FOUNDATION DAMAGE
There are many causes of foundation damage and settlement. Here is a guide to a few of the
most common that may be impacting your home.
SOIL MOISTURE
Heavy rain and floods cause the soil
surrounding your home to become wet and
hold water. This makes the soil very soft and
weak, causing the home to sink or shift
down into it. Drought can also causes the
soil to shrink, creating voids in which your
home can settle.
IMPROPER FILL SOIL
During conctruction, the area around the
home must be filled with loose dirt. When
this fill soil is not compacted properly, it can
compress under the weight of the home,
causing settlement. Even the best job of
compaction will not compress the soil
equally with the undisturbed soil.
ACTIVE ZONE
The active zone refers to the soil beneath the surface that is most affected by changes
in moisture. The density and moisture level of this area shifts as the seasons and climate
change. The active zone may be just a few feet below grade or more than 30 feet below
grade, depending on the geography beneath your home.
HYDROSTATIC PRESSURE
Hydrostatic pressure is the pressure exerted
by fluid due to the force of gravity. As water
saturates the soils around your home’s
foundation, that water puts pressure
against the walls, impacting the stability
of your home’s foundation.
25 26

FOUNDATION SOLUTIONS
Helical Pier
FOUNDATION SETTLEMENT SOLUTION
How It Works
Helical Piers permanently stabilize
your home’s foundation, and can even
lift your home back to proper level.
Steel piers are screwed mechanically
into the soil. The piers are installed to
the appropriate capacities and depths,
and a steel foundation bracket
connects the helical piers to your
footing. The weight of your home is
transferred from the original, unstable
soils, through the piers, to the
competent soil or bedrock beneath.
Push Pier
FOUNDATION SETTLEMENT SOLUTION
How It Works
The Push Pier system permanently
stabilizes the foundation of your home.
Many times it can actually lift your
home back to its original level. Tube
sections, made from galvanized steel
are driven through steel foundation
brackets to reach the depths of
competent load-bearing soil. The
hydraulic method locks the piers into
place and the weight of your home is
transferred from the original, unstable
soils, through the piers, to the
competent soil or bedrock beneath.
FEATURES
ENGINEERED DESIGN
Round shaft has high
resistance to bending
Steel pier for high capacity
Effective with heavy
and light loads
UNDERGROUND SYSTEM
Concealed from sight
Treats the problem at its
source: the soil
Steel pier extensions
and brackets
REACHES COMPETENT SOIL
Piers are able to reach
competent soil to stabilize
home
Can often lift foundation
back toward level position
Protects home against
further movement
FEATURES
ENGINEERED DESIGN
Steel pier for high capacity
Round shaft has high
resistance to bending
Does not require
heavy equipment
UNDERGROUND SYSTEM
Treats the problem at its
source; the soil
Concealed from sight
Steel pier extensions
and brackets
REACHES COMPETENT SOIL
Reaches competent soil to
stabilize home
Can often lift foundation
back toward level position
Protects home against
further movement
27 28

Wall Anchor
WALL REPAIR SOLUTION
How It Works
The Wall Anchor system permanently
stabilizes your foundation wall and in
many cases can straighten your wall
back toward its original place. Earth
anchors are placed in stable soil away
from your foundation wall, and are
connected to galvanized wall anchor
plates by long, steel rods. Once
tightened, the anchors will hold the
wall securely in position, and can be
tightened to improve and even
completely straighten your walls
over time.
C-Channel
WALL REPAIR SOLUTION
Power Brace
WALL REPAIR SOLUTION
The C-Channel permanently stabilizes
your foundation wall and can
potentially straighten your wall back
toward its original place. This is used in
place ofthe “wall plate” that is used in
the Wall Anchor system.
EARTH ANCHOR
Grabs the soil
between the anchor
and your foundation,
bringing your wall
back into place
The Power Brace is a foundation wall
repair system, designed to stabilize failing
basement walls and provide the potential
to straighten walls over time. These steel
I-beams will stabilize the wall in its current
position without any further adjustment.
EARTH ANCHOR
Grabs the soil between the
anchor and your foundation,
bringing your wall back into
place
GALVANIZED RODS
Driven through the wall to
connect earth anchor to
interior wall plate
WALL ANCHOR PLATE
Can be tightened in order to
straighten wall and bring it
back to its original position
Over time, the Power Brace System can
be tightened to make bowing or tilting
walls straighter and more vertical.
FEATURES
Easily concealed
during basement
finishing projects
Galvanized steel
components look great
and will never rust
Minimal disturbance to
the home, lawn and
landscaping
Before
After
29 30

Carbon Fiber
WALL REPAIR SOLUTION
SmartJack
FLOOR SUPPORT SYSTEM
The Carbon Fiber system permanently
stabilizes your foundation walls using
fiber reinforced polymers, which are
ten times stronger than steel, yet flexible
enough to contour tightly against your
basement wall. Rest assured that the
Carbon Fiber system will immediately
stabilize your foundation walls and
permanently protect against any
further movement.
The Smartjack is a high-capacity
adjustable steel pier designed to stop
settling and even raise your floor back
up to where it was. We use a solid
base of engineered fill to strengthen
weak foundation soil and place the
weight of the home on to competent
soil beneath. Heavy-duty, threaded
rods allow adjustments that give a
custom fit to each SmartJack system
we install.
How It Works
How It Works
FIBER REIFORCED
PERMANENTLY SOLUTION
ENGINEERED FILL
STEEL COLUMN
ADJUSTABLE DESIGN
Flexible enough to contour
tightly against your
basement wall
10 times stronger than steel
Fast, non-invasive
Ideal for quickly stabilizing
bowing, cracked, and
leaning walls
Hole is filled with tightly
compacted crushed stone
Supports pre-cast concrete
base
Cut to the appropriate size
to fit your home’s needs
Supports loads of more than
60,000 lbs. when installed
Once the components are
assembled and connected
to the girder, the SmartJack
can be tightened into place.
FEATURES
Easily concealed
during basement
finishing projects
Quickly stabilizes
walls
No disturbance to
lawn and landscaping
FEATURES
Galvanized steel
will not rust
High
Capacity
Immediate stabilization
and lift
31 32

BASEMENT WATERPROOFING
Your home is one of the largest investments you will ever make. You want your
home’s basement to be a clean, dry, and usable space. The more clean and dry
your basement, the more confident and peaceful you can feel about the area
beneath your home.
BEFORE
AFTER
There are many reasons your home’s basement may leak or suffer from
moisture problems. A wet basement causes stressful situations and
distractions as you try to determine the cause, the cost, and the right
contractor to fix it correctly the first time.
Master Service Companies can help eliminate those distractions, so you can
rest assured that your largest investment is protected. The basement
problems you are experiencing can be eliminated with a quality solution
from a quality company.
WHERE TO LEARN MORE
TO DISCOVER THE SIGNS OF BASEMENT DAMAGE Go to page 35.
TO LEARN THE CAUSES OF BASEMENT DAMAGE Go to page 37.
TO SEE OUR SOLUTIONS FOR BASEMENT DAMAGE Go to page 39.
WHY WATERPROOF YOUR BASEMENT?
1. The problem will get worse over time. A basement water issue never gets better on its
own. The longer you wait, the more it will cost to fix down the road.
2. Resale value. Nobody wants to buy a house that has a wet basement problem.
3. Health issues. Moisture in your basement can cause mold that can lead to respiratory
problems for you and your family.
4. Air quality. When warmer air escapes your home’s upper levels, the damp air from your
wet basement will make its way into your living areas.
5. Dust mites. They absorb water out of the air so if your humidity levels are high they can
thrive in your home. Dust mites are the #1 pest triggering reactions in people with allergies
and asthma.
6. Damage to upstairs floors. Moisture in your basement can lead to the floors on the first
level of your home becoming soaked, resulting in buckling and warping.
33 34

SIGNS OF BASEMENT DAMAGE
These signs may indicate your basement is experiencing a moisture problem.
DAMP WALLS
WET FLOORS
MOLD & MILDEW
STANDING WATER
Damp walls during rain is a major indicator
that water is not draining away from the
foundation of your home. Eventually damp
walls can result in more serious leaks and
flooding.
Water can easily come up through cracks
and pores in your concrete basement floors.
Water that comes in from the edge of your
basement will also travel to the lower
portions of your floors.
One of the easiest signs of moisture
problems is the presence of mold. It can
often be found on the floor joists and walls
of your basement.
Standing water in your basement is a clear
indicator that harmful water is not draining
away from the foundation. When this water
accumulates too quickly in your
basement it can cause many problems.
POOR INDOOR AIR
EFFLORESCENCE
SAGGING FLOORS
ROTTING WOOD
Low quality indoor air may indicate dust mites,
mold, and other allergens in your basement.
This contaminated air is pulled through your
basement into your living area.
It produces a white residue on the basement
walls. Sometimes it sparkles. Efflorescence
is caused by salt deposits left behind by the
evaporating water from leaks.
Floors can sag when moisture builds up on
the floor joists beneath. Sagging floors can be
a sign of severe moisture issues and get
worse over time if left untreated.
Rotting wood means you should check for
moisture problems. If wooden beams, or
anything else made of wood begins to rot,
you need to fix the source of the
problem immediately.
35 36

CAUSES OF BASEMENT DAMAGE
There are many causes of basement damage, Here is a guide to a few of the most
common that may be impacting your home.
POOR GRADING
If the land around your home is pitched
towards the foundation, water will flow
towards your basement walls every time
it rains. This water can do damage to
your home if it is not diverted away, poor
grading is one of the most common
causes of water intrusion.
SETTLING DIRT
When a new home is built, loose soil is
pushed back against the foundation walls.
When this soil around your home settles,
water can easily flow towards your
foundation walls. Concrete, brick, and
stone walls are porous and allow this water
to enter your home.
HYDROSTATIC PRESSURE
Hydrostatic pressure is the pressure exerted by a fluid due to the force of gravity.
As water saturates the soils around your home’s foundation, the water puts
pressure against the walls. Because these walls are porous, water will be
pushed into your basement.
FAILED FOOTING DRAIN
One of the most common causes of a wet
basement occurs when a footing drain fails.
When it fails, it causes the soil around the
foundation to become saturated. Water then
enters through the joint between the footing
and the wall, through cracks in the wall, or
even under the footing.
37 38

BASEMENT SOLUTIONS
Master Air System
HIGH EFFICIENCY DEHUMIDIFIER
How It Works
The Master Air System is a high
capacity solution that can help you
achieve complete comfort through
humidity control. It removes the
moisture from the air and sends dry
air back throughout your home. The
system uses automatic humidity
sensing for efficient and effective
removal of excess moisture from
you home.
SaniDry
HIGH CAPACITY DEHUMIDIFIER
How It Works
The SaniDry basement air system is a
powerful and effective dehumidifier
designed to handle large areas under
your home. It will dry the air and
automatically drain the water out of
its hose, so you never have to empty it
like a traditional dehumidifier. It has
a two stage filter to clean the air and
takes out ten times more water than a
normal dehumidifier, all while using the
same amount of energy.
HUMIDITY CONTROL
Automatic humidity sensing
for quick removal of excess
moisture and humidity
from the air
EASY TO USE
Built-in and easy to use
control
No messy trays to empty
LONG TERM PROTECTION
Has gone through
extensive durability and
reliability testing
FILTER THE AIR
Two stage filter features a
prefilter and high efficiency
main filter to clean the air
while also drying it
TAKE AWAY MOISTURE
Condensate pump can be
installed to drain away water
Unique heat exchange
core makes water
removal extra efficient
EASY TO USE
Set the desired relative
humidity and let the system
automatically do the work
FEATURES
Removes up to
95 pints of moisture
per day
Dehumidification
for homes up to
5,200 square feet
Made in
USA
FEATURES
Filters out particles as
small as 2 microns
Removes up to
109 pints of moisture
per day
Great for finished and
unfinished basements
39 40

WaterGuard
PERIMETER DRAIN SYSTEM
How It Works
WaterGuard is a perimeter drain
system specifically engineered to fix
basement water problems effectively
without the issues of clogging from
soil and sediment.
WaterGuard intercepts water at the
perimeter of your basement and sends
it away safely. The system can be used
with our other products to keep your
basement dry and clean, so you can
use the space for living and storage.
TripleSafe Sump System
THE WORLD’S MOST RELIABLE PUMPING SYSTEM
The TripleSafe is the most reliable
water pumping system in the world. It
keeps your basement areas dry with
triple the protection of a normal pump.
How It Works
A sump pump is a vital part of any
basement waterproofing system. But
what happens when the pump fails,
the power goes out, or if a single pump
can’t deal with the volume of water
during a heavy rain? The TripleSafe
protects against all these problems
and more!
FEATURES
ENGINEERED DESIGN
Does not sit in the dirt, so
clogging from sediment
under the floor is not an
issue
Drains directly to
sump pump
WALL FLANGES
Creates space between the
floor and wall to drain all wall
leaks and seepage
Does not allow debris to
enter the system
Works with all
foundation types
DRAIN OUTLET
Takes water to a
recommended TripleSafe,
or other drain
Will not
clog
FEATURES
PUMP 1
Zoeller M-53 1/3 hp Pump
Primary pump used when
removing water
Efficient & Reliable
Airtight floor
drain
PUMP 2
Zoeller M-98 1/2 hp Pump
Runs if primary pump fails,
or if it can’t handle the
strong flow of water
When working together the
pumps remove 6200 gallons
of water each hour
Removable lids for easy
service
PUMP 3
UltraSump Battery Back-Up
Pumping System
DC Operated Pump
If power goes out, this pump
turns on, powered by a
battery, to remove water
WaterWatch Alarm lets you
know if there is an issue
41 42

UltraSump
BATTERY BACK-UP PUMPING SYSTEM
IceGuard
PUMP DISCHARGE LINE ATTACHMENT
The UltraSump provides peace of mind
through power outages and primary pump
failures. This battery back-up system will
pump 12,000 gallons on one power pack.
DC Operated Pump
If power goes out,
this pump turns on,
powered by battery to
remove water
Optional double power
pack configuration
doubles water output
LawnScape
PUMP DISCHARGE LINE OUTLET
Twin Pack
SUMP PUMP SYSTEM
The Twin Pack keeps your basement dry with
double the protection of a normal pump. A
sump pump is a vital part of any basement
waterproofing system. This system includes two
pumps for added protection and peace of mind.
Single Pack
SUMP PUMP SYSTEM
Zoeller M-53 1/3 hp
Pump
Float-operated and
fully submersible
Primary pump used
when removing water
Zoeller M-98 1/2 hp
Pump
Runs if primary pump
fails, or if it can’t handle
the flow of water
Cast iron switch case,
motor, pump housing
and base
The Single Pack keeps your basement dry
using a float operated and fully submersible
pump. A sump pump is a vital part of any
basement waterproofing system.
Zoeller M-53 1/3 hp
Pump
The IceGuard allows water to escape if sump
pump discharge pipes freeze or become
blocked for any reason. It is 100% automatic
so when there is no freezing, no water can
escape through the IceGuard.
The LawnScape outlet is connected to the
buried sump pump discharge pipes and
allows water to run-off into the yard away
from the house. This outlet is safe to mow
over and is camouflaged by the grass.
Float-operated and
fully submersible
43 44

FEATURES
SilverGlo
WALL INSULATION PANELS
How It Works
RADIANT BARRIER
Reflects heat back into your
basement for extreme
energy savings
Directs water to your
sump pump system
GRAPHITE PARTICLES
Reflects heat and lowers the
conductivity of the foam to
increase the R value
Insulation rating
of R-11
SilverGlo is a polystyrene foam
insulation infused with graphite to
improve its insular ability. It provides
a radiant heat barrier on the visible
surface, and also provides an insulation
rating of R-11. Keeping your crawl space
dry is important to help prevent mold,
rot, and musty odors. SilverGlo creates
a vapor barrier on your walls to keep
moisture from ever making its way
into your basement.
VAPOR BARRIER
Keeps moisture out of your
crawl space
Prevents mold, rot, and
musty odors
Works well with all
CleanSpace products
Mold Remediation
SODA BLASTING TECHNIQUE
Before
After
Mold Remediation
CONCENTRATED MOLD CLEANER
After
Our Mold Spray is the most
effective and healthy way to treat
mold at its source. Our soda
blasting completely removes mold
without harming the surface. Mold
growing below a home produces
allergens, irritants and even toxins.
COMMON REACTIONS
TO MOLD:
Watery eyes
Runny nose
Sneezing
Coughing
Wheezing
Headache
Fatigue
Difficulty
breathing
Our Mold Remediation technique
involves a highly concentrated
disinfectant cleaner that uses a
fungicide to kill and prevent the
growth of mold & mildew.
Before
Meets EPA
standards
Deals with fungi,
mold, and mildew
as well as common
household germs
45 46

ThermalDry
BASEMENT WALL SYSTEM
The ThermalDry wall system protects
your basement from water and
moisture that passes through your
foundation walls. It is a vapor barrier
that redirects leaking water through
the basement walls into your drainage
system below. The ThermalDry wall
can also make your home a more
comfortable, energy efficient space.
Its heat-reflective surface bounces
heat back into your home cutting
energy costs and saving you money.
CleanSpace Wall
BASEMENT WALL VAPOR BARRIER
The CleanSpace Wall system is a quick
and economical way to waterproof
basement walls. It stops water vapor
from permeating the walls and move
the water from any leaks to the
perimeter drain. This washable liner
can conform to bumpy or cracked
walls and is installed with permanent
drilled-in fasteners. The CleanSpace
Wall system is a bright and durable
vapor barrier for any basement!
How It Works
How It Works
RADIANT BARRIER
Heat-reflective surface will
bounce 97% of the heat
back into your home
VAPOR BARRIER
Keeps moisture from
entering your basement
Tucks into perimeter drain
to send water to your
sump pump
20-MIL THICK LINER
Made of a high density
polyethylene for puncture
resistance, low density
polyethylene for flexibility,
and polyester cord
ANTIMICROBIAL
Manufactured with an
additive called “UltraFresh”
molded right into the
material so mold can’t grow
VAPOR BARRIER
Stops water vapor from
spreading through walls
and sends leaks to the drain
system
FEATURES
Conforms to any
wall type
Creates low
humidity environment
Compatible with all other
waterproofing products in
our system.
FEATURES
Creates a low
humidity environment
Washable
Material
Conforms to any
wall type
47 48

Carbon Fiber
BASEMENT WALL REPAIR SOLUTION
SmartJack
FLOOR SUPPORT SYSTEM
The Carbon Fiber system permanently
stabilizes your foundation walls using
fiber reinforced polymers, which are
ten times stronger than steel, yet flexible
enough to contour tightly against your
basement wall. Rest assured that the
Carbon Fiber system will immediately
stabilize your foundation walls and
permanently protect against any
further movement.
The Smartjack is a high-capacity
adjustable steel pier designed to stop
settling and even raise your floor back
up to where it was. We use a solid
base of engineered fill to strengthen
weak foundation soil and place the
weight of the home on to competent
soil beneath. Heavy-duty, threaded
rods allow adjustments that give a
custom fit to each SmartJack system
we install.
How It Works
How It Works
FIBER REIFORCED
PERMANENTLY SOLUTION
ENGINEERED FILL
STEEL COLUMN
ADJUSTABLE DESIGN
Flexible enough to contour
tightly against your
basement wall
10 times stronger than steel
Fast, non-invasive
Ideal for quickly stabilizing
bowing, cracked, and
leaning walls
Hole is filled with tightly
compacted crushed stone
Supports pre-cast concrete
base
Cut to the appropriate size
to fit your home’s needs
Supports loads of more than
60,000 lbs. when installed
Once the components are
assembled and connected
to the girder, the SmartJack
can be tightened into place.
FEATURES
Easily concealed
during basement
finishing projects
Quickly stabilizes
walls
No disturbance to
lawn and landscaping
FEATURES
Galvanized steel
will not rust
High
Capacity
Immediate stabilization
and lift
49 50

CRAWL SPACE REPAIR
Your home is one of the largest investments you will ever make. You want your
home’s crawl space to be clean, dry, and usable. The more clean and dry your
crawl space, the more confident and peaceful you can feel about the area
beneath your home.
BEFORE
AFTER
The main concern with moisture inside of your home is that it is made from
organic materials and lived in by you and your family. This moisture can come
from two places, either the ground or the air. Dirt floors and vented crawl
spaces can let moisture in, cause the relative humidity to rise, and result in
mold problems, water damage, and poor air quality throughout your home.
Master Service Companies can help eliminate those problems, so you can
rest assured that your largest investment is protected. The crawl space
problems you are experiencing can be eliminated with a quality solution
from a quality company.
WHERE TO LEARN MORE
TO DISCOVER THE SIGNS OF CRAWL SPACE DAMAGE Go to page 53.
TO LEARN THE CAUSES OF CRAWL SPACE DAMAGE Go to page 55.
TO SEE OUR SOLUTIONS FOR CRAWL SPACE DAMAGE Go to page 57.
WHY FIX YOUR CRAWL SPACE?
1. The problem will get worse over time. A crawl space moisture issue never gets better on
its own. The longer you wait, the more it will cost to fix down the road.
2. Resale value. Nobody wants to buy a house that has a crawl space moisture problem.
3. Health issues. Moisture in your crawl space can cause mold that can lead to respiratory
problems for you and your family.
4. Air quality. When warmer air escapes your home’s upper levels, the damp air from your
wet crawl space will make its way into your living areas.
5. Dust mites. They absorb water out of the air so if your humidity levels are high they can
thrive in your home. Dust mites are the #1 pest triggering reactions in people with allergies
and asthma.
6. Damage to hardwood floors. Moisture in your crawl space can lead to the floors on the
first level of your home becoming soaked, resulting in buckling and warping.
51 52

SIGNS OF CRAWL SPACE DAMAGE
These signs may indicate your crawl space is experiencing a moisture problem.
MOLD & MILDEW
DAMP WALLS
FALLEN INSULATION
STANDING WATER
One of the more noticeable signs of moisture
in your crawl space is the presence of mold.
It can often be found on the floor joists and
walls of your crawl space.
Water can easily come through cracks and
pores in your concrete crawl space walls.
Water that comes in from the edges of your
foundation will also travel to the lower
portions of your crawl space.
One of the easiest signs to notice in your
crawl space is falling insullation. When there is
too much moisture in your crawl space and
the insulation becomes wet, it falls due to
the added weight of the water.
Standing water in your basement is a clear
indicator that harmful water is not draining
away from the foundation. When this water
accumulates too quickly in your
basement it can cause many problems.
POOR INDOOR AIR
EFFLORESCENCE
SAGGING FLOORS
ROTTING WOOD
Low quality indoor air may indicate dust mites,
mold, and other allergens in your crawl space.
This contaminated air is pulled through your
crawl space into your living area.
This condition produces a white residue on the
basement walls. Sometimes it sparkles.
Efflorescence is caused by salt deposits left
behind by the evaporating water from leaks.
Floors can sag when moisture builds up on
the floor joists beneath. Sagging floors can be
a sign of severe moisture issues and get
worse over time if left untreated.
Rotting wood means you should check for
moisture problems. If wooden beams, or
anything else made of wood begins to rot,
you need to fix the source of the
problem immediately.
53 54

CAUSES OF CRAWL SPACE DAMAGE
There are many causes of crawl space damage. Here is a guide to a few of the most
common that may be impacting your home.
VENTING
Crawl space vents are an old “solution” that
actually cause a lot of problems for crawl
spaces. Vents let in moisture, water, and air.
This moisture causes walls, floor joists, and
insulation to get wet with condensation.
These vents are one of the biggest factors
in raising relative humidity.
DIRT FLOORS
Water can leak through dirt crawl space
floors and create huge moisture issues
throughout your home. A dirt floor does
not separate your home from the earth,
which causes insects, pests, moisture, and
mold to easily enter your home.
STACK EFFECT
There is always air movement between your crawl space and home. It is driven by the
“stack effect” or convection. Warm air in the upper level of your home rises and is
expelled through windows, vents, and cracks. As it rises, air from your crawl space rushes
in to fill the vacuum. Air from your crawl space enters your home along with everything in
it. Odors, mold spores, and dust mite feces enter your living area.
SETTLING DIRT
When a new home is built, loose soil is
pushed back against the foundation walls.
When this soil around your home settles,
water can easily flow towards your foundation
walls. Concrete, brick, and stone walls are
porous, allowing water to enter your home.
55 56

CRAWL SPACE SOLUTIONS
Master Air System
HIGH EFFICIENCY DEHUMIDIFIER
How It Works
The Master Air System is a high
capacity solution that can help you
achieve complete comfort through
humidity control. It removes the
moisture from the air and sends dry
air back throughout your home. The
system uses automatic humidity
sensing for efficient and effective
removal of excess moisture from
you home.
SaniDry
HIGH CAPACITY DEHUMIDIFIER
How It Works
The SaniDry basement air system is a
powerful and effective dehumidifier
designed to handle large areas under
your home. It will dry the air and
automatically drain the water out of
its hose, so you never have to empty it
like a traditional dehumidifier. It has
a two stage filter to clean the air and
takes out ten times more water than a
normal dehumidifier, all while using the
same amount of energy.
HUMIDITY CONTROL
Automatic humidity sensing
for quick removal of excess
moisture and humidity
from the air
EASY TO USE
Built-in and easy to use
control
No messy trays to empty
LONG TERM PROTECTION
Has gone through
extensive durability and
reliability testing
FILTER THE AIR
Two stage filter features a
prefilter and high efficiency
main filter to clean the air
while also drying it
TAKE AWAY MOISTURE
Condensate pump can be
installed to drain away water
Unique heat exchange
core makes water
removal extra efficient
EASY TO USE
Set the desired relative
humidity and let the system
automatically do the work
FEATURES
Removes up to
95 pints of moisture
per day
Dehumidification
for homes up to
5,200 square feet
Made in
USA
FEATURES
Filters out particles as
small as 2 microns
Removes up to
109 pints of moisture
per day
Great for finished and
unfinished basements
57 58

SilverGlo
WALL INSULATION PANELS
SilverGlo is a polystyrene foam
insulation infused with graphite to
improve its insular ability. It provides
a radiant heat barrier on the visible
surface, and also provides an insulation
rating of R-11. Keeping your crawl space
dry is important to help prevent mold,
rot, and musty odors. SilverGlo creates
a vapor barrier on your walls to keep
moisture from ever making its way
into your crawl space.
CleanSpace
CRAWL SPACE VAPOR BARRIER
CleanSpace is a heavy 20-mil thick liner
that acts as a vapor barrier for your
crawl space. It is used to isolate the
home from the earth completely and
permanently. CleanSpace stops water
vapor from permeating through the
floor and walls and moves the water
from any leaks to the installed sump
pump. This washable liner is rip and
tear resistant and adds a clean, bright,
and usable storage space to any home.
How It Works
How It Works
RADIANT BARRIER
Reflects heat back into your
crawl space for extreme
energy savings
GRAPHITE PARTICLES
Reflects heat and lowers the
conductivity of the foam to
increase the R value
VAPOR BARRIER
Keeps moisture out of your
crawl space
Prevents mold, rot, and
musty odors
20-MIL THICK LINER
Made of a high density
polyethylene for puncture
resistance, low density
polyethylene for flexibility,
and polyester cord
ANTIMICROBIAL
Manufactured with an
additive called “UltraFresh”
molded right into the
material so mold can’t grow
VAPOR BARRIER
Stops water vapor from
spreading through walls
and sends leaks to the drain
system
FEATURES
Directs water to your
sump pump system
Insulation rating
of R-11
Works well with all
CleanSpace products
FEATURES
Creates a low
humidity environment
Extremely
durable material
Creates a usable
storage space
59 60

Drainage Matting
CRAWL SPACE DRAINING CHANNEL
EZ Flow
CRAWL SPACE DRAINAGE SYSTEM
EZ Flow is a slotted pipe surrounded by
polystyrene aggregate and enclosed in a geotextile
mesh. It is engineered to effectively move
water to your sump pump.
Drainage Matting is an extremely durable
matting that creates a drainage space and
thermal break between CleanSpace and the
ground beneath your crawl space.
Creates a channel for
water to flow to the
perimeter drain or
sump pump
Gives your crawl
space a comfortable
surface to crawl on
Adds durability and
puncture resistance
The water flow
channels improve flow
rates, increase the
structural integrity,
and resist compaction
The 3” pipe is durable
and crushproof
The poly rock
aggregate has a
100-year lifespan
SmartSump
CRAWL SPACE SUMP PUMP
The SmartSump is designed just for crawl
spaces. Its unique lid design allows water to
fill the alarm pocket first, surrounding the
WaterWatch alarm. Next, the water flows
through an airtight floor drain so it can be
pumped out of your crawl space.
SmartDrain
PLUMBING LEAK SYSTEM
The WaterWatch
Alarm
Alarm sounds when
the bottom is wet,
alerting you of a leak
Powered by a
standard battery
Zoeller M-53 1/3 hp
Pump
Float-operated and
fully submersible
Pumps most of
the time
The SmartDrain alerts you to a leak with an
audible alarm, and drains the water away to
a drywell under the CleanSpace liner to
protect against property damage.
The WaterWatch
Alarm
Alarm sounds when
the bottom is wet,
alerting you of a leak
Powered by a
standard battery
61 62

Vent Sealing
CRAWL SPACE VENT SOLUTION
Our crawl space Vent Sealing method keeps
outside air away, along with all the moisture, and
pests. Once the seal is created the cold air from the
winter and the hot air from the summer is blocked
from the crawl space.
EverLast Crawl Space Door
CRAWL SPACE SEALING SOLUTION
SILVERGLO
The insulation is
cut to fit the vent
cavity
Placed tightly in
place to assure
that a tight
seal is possible
CAULKING
Caulk seals around
the edges of the
vent cavity ensuring
there are no air
leaks around the
edges of the seal
The EverLast Crawl Space Door is
designed to keep moisture, pests and
weather out. Unlike a crawl space wooden
door, it will never rot, mold or deteriorate.
AIRTIGHT
PLASTIC KNOBS
Allow for easy
access
Create a tight seal
between your
crawl space and
the outside air
FEATURES
TripleSafe Sump System
THE WORLD’S MOST RELIABLE PUMPING SYSTEM
The TripleSafe is the most reliable
water pumping system in the world. It
keeps your basement areas dry with
triple the protection of a normal pump.
How It Works
PUMP 1
Zoeller M-53 1/3 hp Pump
Primary pump used when
removing water
Efficient & Reliable
Airtight floor
drain
PUMP 2
Zoeller M-98 1/2 hp Pump
Runs if primary pump fails,
or if it can’t handle the
strong flow of water
When working together the
pumps remove 6200 gallons
of water each hour
Removable lids for easy
service
A sump pump is a vital part of any
basement waterproofing system. But
what happens when the pump fails,
the power goes out, or if a single pump
can’t deal with the volume of water
during a heavy rain? The TripleSafe
protects against all these problems
and more!
PUMP 3
UltraSump Battery Back-Up
Pumping System
DC Operated Pump
If power goes out, this pump
turns on, powered by a
battery, to remove water
WaterWatch Alarm lets you
know if there is an issue
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UltraSump
BATTERY BACK-UP PUMPING SYSTEM
IceGuard
PUMP DISCHARGE LINE ATTACHMENT
The UltraSump provides peace of mind
through power outages and primary pump
failures. This battery back-up system will
pump 12,000 gallons on one power pack.
DC Operated Pump
If power goes out,
this pump turns on,
powered by battery to
remove water
Optional double power
pack configuration
doubles water output
LawnScape
PUMP DISCHARGE LINE OUTLET
Twin Pack
SUMP PUMP SYSTEM
The Twin Pack keeps your basement dry with
double the protection of a normal pump. A
sump pump is a vital part of any basement
waterproofing system. This system includes two
pumps for added protection and peace of mind.
Single Pack
SUMP PUMP SYSTEM
Zoeller M-53 1/3 hp
Pump
Float-operated and
fully submersible
Primary pump used
when removing water
Zoeller M-98 1/2 hp
Pump
Runs when Pump 1
fails, or if Pump 1 can’t
handle the strong
flow of water
Cast iron switch case,
motor, pump housing
and base
The Single Pack keeps your basement dry
using a float operated and fully submersible
pump. A sump pump is a vital part of any
basement waterproofing system.
Zoeller M-53 1/3 hp
Pump
The IceGuard allows water to escape if sump
pump discharge pipes freeze or become
blocked for any reason. It is 100% automatic
so when there is no freezing, no water can
escape through the IceGuard.
The LawnScape outlet is connected to the
buried sump pump discharge pipes and
allows water to run-off into the yard away
from the house. This outlet is safe to mow
over and is camouflaged by the grass.
Float-operated and
fully submersible
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SmartJack
FLOOR SUPPORT SYSTEM
How It Works
ENGINEERED FILL
Hole is filled with tightly
compacted crushed stone
Supports pre-cast concrete
base
STEEL COLUMN
Cut to the appropriate size
to fit your home’s needs
Supports loads of more than
60,000 lbs. when installed
The Smartjack is a high-capacity
adjustable steel pier designed to stop
settling and even raise your floor back
up to where it was. We use a solid
base of engineered fill to strengthen
weak foundation soil and place the
weight of the home on to competent
soil beneath. Heavy-duty, threaded
rods allow adjustments that give a
custom fit to each SmartJack system
we install.
ADJUSTABLE DESIGN
Once the components are
assembled and connected
to the girder, the SmartJack
can be tightened into place.
Mold Remediation
SODA BLASTING TECHNIQUE
Before
After
Mold Remediation
CONCENTRATED MOLD CLEANER
Our Mold Spray is the most
effective and healthy way to treat
mold at its source. Our soda
blasting completely removes mold
without harming the surface. Mold
growing below a home produces
allergens, irritants and even toxins.
COMMON REACTIONS
TO MOLD:
Watery eyes
Runny nose
Sneezing
Coughing
Wheezing
Headache
Fatigue
Difficulty
breathing
Our Mold Remediation technique
involves a highly concentrated
disinfectant cleaner that uses a
fungicide to kill and prevent the
growth of mold & mildew.
Meets EPA
standards
FEATURES
Galvanized steel
will not rust
High
Capacity
Immediate stabilization
and lift
After
Before
Deals with fungi,
mold, and mildew
as well as common
household germs
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CONCRETE REPAIR
Your home is one of the largest investments you will ever make. You want your
home’s concrete to be stable, safe, and secure. The more stable and secure
your concrete, the more confident and peaceful you can feel.
BEFORE
AFTER
There are many reasons your home’s concrete may crack, sink and settle
over time. This creates distractions and causes stressful situations, as you try
to determine the cause, the cost, and the right contractor who will fix it right
the first time.
Master Service Companies can help eliminate those distractions, so you can
rest assured that your largest investment is protected. The concrete problems
you are experiencing can be eliminated with a quality solution from a quality
company.
WHY FIX YOUR CONCRETE?
WHERE TO LEARN MORE
TO DISCOVER THE SIGNS OF CONCRETE DAMAGE Go to page 71.
TO LEARN THE CAUSES OF CONCRETE DAMAGE Go to page 73.
TO SEE OUR SOLUTIONS FOR CONCRETE DAMAGE Go to page 74.
TO SEE OUR COMMERCIAL CONCRETE LIFTING Go to page 77.
1. The problem will get worse over time. A concrete issue never gets better on its own.
The longer you wait, the more it will cost to fix down the road.
2. Resale Value. Nobody wants to buy a house that has a serious concrete problem.
3. Appearance. Concrete issues often include unsightly cracks that hurt the curb
appeal of your home.
5. Water Intrusion. Cracks in concrete can let water into your home, which can cause
damage to your home.
6. Safety. Settling concrete around your home can create significant trip hazards for those
who walk on them. This puts the homeowner at risk of liability for injuries or accidents.
69 70

SIGNS OF CONCRETE DAMAGE
These signs may indicate your concrete is in need of some repairs.
SINKING SIDEWALKS
UNEVEN DRIVEWAY
UNEVEN POOL DECK
VOIDS UNDER CONCRETE
Settling sidewalks around your home can
create trip hazards. They are among the
most common places to see settling, and
get worse over time.
Sinking driveway slabs are a common
problem for homeowners. These slabs are
likely to settle because of the added weight
of the large slab, and the weight of the
vehicles parked and driven on them.
Settling concrete around your pool can cause
a significant trip hazard for kids and others
who may being using the area. This puts
the homeowner at risk of liability for
injuries or accidents.
When the soil under a concrete slab settles
or is washed away, it creates a void.
Untreated, these voids cause the
concrete to settle and sink.
CRACKED CONCRETE
SETTLING PORCH
SINKING STAIRS
SETTLING GARAGE FLOOR
Cracked concrete may be the first sign of a
settling slab. As part of a slab starts to sink,
it breaks off from the rest of the slab. These
cracks only get worse over time.
A settling porch takes away from you home’s
curb appeal, and gets worse over time. It can
also create dangerous trip hazards for those
entering the home.
Sinking stairs don’t just detract from the
look of your home’s exterior and curb appeal.
They can also create dangerous trip hazards
for those entering the home.
Concrete slabs in a garage are likely to settle
because of the added weight of the large slab,
as well as the weight of the vehicles. This
sinking is easy to see along the bottom of your
walls below the base board.
71 72

CAUSES OF CONCRETE DAMAGE
Concrete is very heavy! When the soils underneath a slab cannot support its weight,
the slab sinks. If part of the concrete slab is supported and other parts are not,
the unsupported sections crack away and sink resulting in an uneven surface.
Below you will see the two most common causes of concrete damage.
CONCRETE SOLUTIONS
PolyLyft
POLYURETHANE CONCRETE LIFTING
How It Works
PolyLyft is a high-density polyurethane
formula that permanently stabilizes and
lifts sinking concrete slabs. Small holes
are drilled into the slab, and the
structural-grade polymer is injected
into the void. The expanding properties
of the polyurethane allow for an
accurate leveling of the slab. The
PolyLyft system will immediately raise
your sinking concrete slab. This stateof-the-art
technique is the most
effective and longest lasting solution.
SOIL COMPACTION
& SETTLING
When a soil’s load-bearing capacity is
exceeded, the soil compacts and settles.
As the soil expands and contracts beneath
your concrete slab, the slab will sink and
heave. This can also cause cracking in
one or more parts of the slab.
SOIL
WASHOUT
As water moves through the ground under
your concrete slab, it can begin to wash
away the supporting soils holding up your
concrete. As this soil washout continues, it
creates voids and empty space under the
slab. Over time, those voids grow and your
concrete begins to sink or cave in.
FEATURES
HIGH-DENSITY POLYMER
Structural-grade
polyurethane allows for
the lifting of extremely
heavy loads
Lightweight solution
adds minimal weight
to existing soil
MINIMAL DISRUPTION
Installation method requires
only penny-sized holes for
injection (compared to 3”
holes for other methods)
More affordable than
other concrete repair
options
EFFECTIVELY LIFTS SETTLED:
Driveways
Sidewalks
Porches
Pool Decks
Garage Floors
Patios
Stairs
And More!
Ready to be driven
on in 15 minutes
73 74

NexusPro
CONCRETE CRACK SEALANT
How It Works
NexusPro is a silicone-based sealant
for joints and cracks, it is especially
engineered to provide flexibility and
long-lasting durability. It is able to
stand up to harsh weather conditions,
unlike traditional polyurethane
sealants. NexusPro resists UV rays,
which means it won’t ever crack,
bubble or dry out. Because it is
silicon based, curing time is also a
fraction of that needed for other
caulking products.
Concrete Polishing
MECHANICAL CONCRETE POLISHING
How It Works
Our mechanical Concrete Polishing
technique takes the natural allure and
durability of concrete and transforms
your garage into a beautiful space that
is easy to maintain. Our process makes
the first place you enter everyday just
as impressive as the rest of your home.
Our team of experts is prepared to give
your garage floor new life, enhancing
the quality and appearance of your
home.
HIGH DURABILITY
STAIN RESISTANT
LONG LIFE-SPAN
SILICON BASED
More flexible and durable
than other sealants
UV Resistant
BLENDS WITH CONCRETE
Sand mixture is used to give
the crack a seamless look
Long-lasting system will not
break down
FILLS & SEALS CRACKS IN:
Driveways
Sidewalks
Porches
Pool Decks
Garage Floors
Patios
Stairs
And More!
Extremely strong and
resilient
Less likely to chip,
damage, or scratch
We densify porous concrete
floors to repel fluids
Resists water and oil from
penetrating the surface
Improved surface abrasion
resistance results in longer
lasting floors
No removal or replacement
is necessary
FEATURES
Can be used with
the PolyLyft system
Not affected by
extreme temperatures
Cures in just 60 minutes
(compared to 24-72 hours with
urethane caulking products)
FEATURES
Added aesthetic
value
Low
maintenance
Design
flexibility
75 76

OUR COMMERCIAL WORK
CONCRETE LIFTING FOR:
Tennessee Department of Transportation | Trucking Companies |
General Contractors | Municipalities | Nuclear Facilities | And More
OUR WORK:
TDOT I-24 Bridge Abutment Concrete Lifting
BEFORE
AFTER
AVERITT EXPRESS Weigh Station Concrete Lifting
BEFORE
AFTER
Learn more about our commercial services at MasterServiceCompanies.com
77

EXPERTS IN
Basement Waterproofing
Foundation Repair
Crawl Space Encapsulation
Concrete Lifting
Mold Mitigation
And More
OUR PURPOSE
To be a unique service company
that radically serves our community.
ONE TEAM
Valued individuals
unified as a family and
empowered to be
extraordinary.
ONE PASSION
Relentless in our
pursuit of constant
improvement.
ONE EXPERIENCE
Providing WOW service
to every customer,
every time.
ONE COMMUNITY
An advocate for our
community, returning
the blessings we’ve
been given.
OLD FASHOINED SERVICE. TRUSTED SOLUTIONS.
866.644.9865 | MasterServiceCompanies.com