27-10final

Spotlight feature on:
WE MOVE with trust
You may not have consciously noticed, but
a major manufacturer of video surveillance
solutions, which was previously known as
Samsung Techwin, has successfully changed
its name to Hanwha Techwin and at the same
introduced the Wisenet brand as its main
product brand name. The rebranding of the
company and its products and solutions,
which by all accounts been achieved without
any disruption to its business or that of its
customers, was a logical step to take following
on from its acquisition by the Hanwha Group.
In this interview, we ask Bob (H.Y.) Hwang
Ph.D., Managing Director of Hanwha Techwin
Europe to outline what else may be changing
following a recent announcement that the
Hanwha Group intends to continue to nurture
and invest in its Security division.
Question: Bob, with the rebranding exercise
almost totally complete, what is your strategy
for the remainder of this year and beyond, to
ensure your company continues to succeed?
Answer: I think it is important to highlight that
the encouragement and support we receive
from our parent company has reinvigorated the
Hanwha Techwin team. It has empowered us
to invest in an exciting product development
programme which has delivered immediate
results and we now have a formidable range
of affordable video surveillance solutions for
virtually any application or project. Our ongoing
research and development programme,
involving carefully selected technology
partners, is also laying down the foundations
for our long term success.
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OCTOBER 2017 PROFESSIONAL SECURITY
Q: Your recent marketing activities have ‘WE
MOVE with trust’ as a central theme. What
does this mean in practical terms to your
customers?
A: ‘WE MOVE with trust’ is a philosophy
which is shared by all my Hanwha Techwin
colleagues. It reflects the positive attitude we
have in terms of the actions we take to support
our end-user customers and a commitment
to move forwards with a passion, to excel in
everything we do. This philosophy embraces
our determination to build on the trust we have
in our distribution and technology partners and
covers many different aspects of our business
activities. We respect and highly value their
expertise and the vital contribution they make
to the supply chain, for the benefit of those
who rely on our solutions to keep people,
buildings and assets safe or to
introduce business efficiencies.
Q: Can you give some examples of
how this philosophy is applied on a
day-to-day basis?
A: It means, for example, we can
be trusted to keep our promise to
installers, system integrators and our
business partners throughout Europe
that we will continue to invest in our
pre and post sales support team in
line with increasing demand, and
there will be continuity in the supply
of our products which are being
Pictured this page: Above, Bob (HY)
Hwang, Hanwha Techwin Europe MD;
below, a box and bullet camera in the
Wisenet X series
designed and produced by the same talented
people in the same factories as they have
always been. It also means we can be trusted
to remain vigilant to ensure Wisenet cameras,
recording devices and software are equipped
to minimise the threat from cyber attacks.
Although no manufacturer can offer 100 per
cent guarantees, we have a sustained testing
and monitoring programme designed to identify
evolving new threats to the integrity of our
solutions. We are committed to being open and
honest with our customers when new cyber
security threats are identified, moving quickly
to develop further advanced versions of our
firmware to combat them.
Technology partnerships
Q: You clearly place considerable importance
on the technology partnerships you have
developed with other manufacturers. How
is this benefiting your customers in real-life
terms?
www.professionalsecurity.co.uk