CIO & LEADER-Issue-06-September_iPad

More documents

Recommendations

Info

INSIGHT Adobe India Is Closing The Gender Pay Gap Its female employees earn 99% of what male employees earn By CIO&Leader EEarly this year, CIO&Leader did a story to find that the consistent improvement in the hiring of women over the last year is indicative of a trend that is slowly bridging the gender divide. However, gender pay disparity is a recurring phenomenon in enterprises all around the world. Not in Adobe India. The company, in an announcement, said that its female employees earn 99% of what male employees earn and is working to close the remaining gap in the country. At its annual 'Adobe and Women and Leadership Summit' recently held in San Jose, the company also said that it expects to close the gap by the end of its fiscal year, with women paid USD1.00 for every USD1.00 earned by male employees. In a blog, Adobe’s Executive Vice President, Customer and Employee Experience Donna Morris said, “Adobe’s current global workforce is 30% female. That’s up 2% from last year – but not as high as we would like it to be. We’ve focused on improving our hiring practices – from recruiting to how we assemble interview panels and train managers. This year to date, 40% of our new hires have been women, up significantly from prior years.” The company has also rolled out a “Breaking Bias” training, which covers how unconscious bias can influence us in the workplace. “The program has resulted in broad and transparent conversations about the many ways we can make our teams and company more inclusive,” Morris wrote in the company blog. Adobe India in 2015 started offering up to six months of fully paid leave for new parents, and since then, hundreds of employees receive these benefits 20 CIO&LEADER | September 2017
Insight Indians Prefer Female Chatbots Over Male A survey reveals that 40% prefer polite, not sounding serious or posh By CIO&Leader OOver 40% of Indian consumers prefer artificial intelligence-powered chatbots to be female who are polite, not sounding serious or posh, a new survey has revealed. The survey, commissioned by Amdocs, a global software and services provider, showed that more than half (53%) of consumers prefer their chatbots to look like a human, since human agents better understand their needs (82%) and can take multiple questions at once (62%). This is because chatbots cannot deal with complex requests, understand human emotions or deliver personalised offers as well as humans. Further, 43% consumers said they prefer chatbots to be female, rather than male (21%) and exhibit personality traits such as sounding polite, caring and intelligent, as well as sounding younger and funnier as opposed to sounding serious and posh. "Consumers have a good sense of how bots can serve them, better developed. Their level of frustration with today's bots is striking," General Manager at Amdocs Gary Miles said in a statement. For the study, over 1,022 female and male consumers between the ages of 18 to 74, gave their critical judgment on the use of AI for customer care and commerce. The consumers complained that the current chatbots struggle with their complex requests, do not deliver personalised offers and lack human attributes. Moreover, the survey also revealed that service providers are not investing in the right areas in terms of their AI investments. A total of 83% are prioritizing AI investment in increasing speed of response and 50% in information security and privacy. However, customers seek better personalisation or more comprehensive information in chatbots September 2017 | CIO&LEADER 21
Page 1: INSIGHT Data Protection - India Sti
Page 4 and 5: S P I N E INSIGHT Data Protection -
Page 6 and 7: OPINION How India Has Fared With Mo
Page 8 and 9: Opinion Are Intelligent Machines Ov
Page 10 and 11: INTERVIEW A chatbot is maturation o
Page 12 and 13: INTERVIEW “Businesses and governm
Page 14 and 15: 12 CIO&LEADER | September 2017
Page 16 and 17: Cover Story As I write this story,
Page 18 and 19: Cover Story ARTIFICIAL INTELLIGENCE
Page 20 and 21: EVENT REPORT Dhanya Thakkar, Managi
Page 24 and 25: Insight Raghuram Rajan’s 8 Expect
Page 26 and 27: Insight Data Protection - India Sti
Page 28: Insight Information Technology Act,
Page 31 and 32: Security OAlmost all senior informa
Page 33 and 34: Security Information Security Matur
Page 35 and 36: Security One change you will like t
Page 37 and 38: Security One change you will like t
Page 40: Security One change you will like t

CIO &amp; LEADER-Issue-06-September_iPad

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?

CIO & LEADER-Issue-06-September_iPad