Gis Services In India

Innovation
Quality Management System
DSM has adopted the Quality Management
System stipulated by ISO 9001: 2008 as a
strategic decision to improve the operations
within the organization and deliver services to
the best satisfaction of the customers.
DSM adopted the process approach during the
development, implementation and improvement
of the effectiveness of the Quality Management
System, to enhance the customer satisfaction.
This Process Approach is used within the Quality
Management System of DSM to emphasize the
importance • understanding of: and meeting the requirements
• the need to consider processes in terms of Value Addition
• obtaining results of process performance and
effectiveness, and
• continual improvement of processes based on objective
measurement
A pictorial representation of a typical DSM model of process based Quality Management
System is shown above. The figure shows the customer’s significant importance in
defining the requirements as inputs. Monitoring of customer satisfaction through the
evaluation of information relating to customer perception, as to whether DSM has met
the customer requirements is also depicted.