Daily Heritage December 5
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Inside Dec 5.qxp_Layout 1 12/4/17 10:22 PM Page 7<br />
4TH<br />
DECEMBER<br />
2017<br />
TUESDAY<br />
CURRENCY PARIS CODE BUYING SELLING<br />
US Dollar USDGHS 4.4050 4.6100<br />
RATES Pound Sterling GBPGHS<br />
5.8000<br />
5.9500<br />
Euro<br />
GBPGHS<br />
5.2000<br />
5.3500<br />
10<br />
DAILY HERITAGE TUESDAY, DECEMBER 5, 2017 WWW.DAILYHERITAGE.COM.GH<br />
•Mrs Ursula Owusu-Ekuful, Minister of Communications<br />
Govt to acquire 25%<br />
shares in AirtelTigo<br />
BY ROSEMOND BOATENG ADDAI<br />
Rosemond.adjetey@dailyheritage.com.gh<br />
THE MINISTER of<br />
Communications, Mrs<br />
Ursula Owusu-Ekuful,<br />
has said that the<br />
government is yet to<br />
decide which tool to<br />
use to acquire 25% shares in<br />
AirtelTigo.<br />
According to the Minister, the<br />
government has an embedded option<br />
to purchase up to 25% of the<br />
shares of the merged entity within<br />
two years and so the opportunity is<br />
there for them to take up that opportunity.<br />
She added, “We think that there<br />
should be local participation in this<br />
industry and it shouldn’t be limited<br />
to the big players but also understand<br />
that some of their profit must<br />
stay here to develop our country in<br />
the form of local partners they will<br />
get in the next two years.”<br />
Mrs Owusu-Ekuful explained<br />
that her Ministry is following the<br />
process because they do not want<br />
any labour agitation to come up.<br />
“We are following this process<br />
closely but as far as we are concerned<br />
all the necessary approval<br />
has been granted and they have<br />
started their advertisement and programmes,”<br />
she said.<br />
She added that the merging of<br />
the two telecommunications companies<br />
would result in a vibrant and<br />
quality service delivery at a cheaper<br />
cost to citizens.<br />
She encouraged even greater<br />
consolidations along such lines<br />
within the market.<br />
Vivo Energy, Engen Holdings<br />
enter share transaction<br />
VIVO ENERGY Holding BV (Vivo<br />
Energy) has agreed to enter into a<br />
share transaction with Engen Holdings<br />
(Pty) Limited (Engen Holdings),<br />
a 100% subsidiary of Engen Limited,<br />
in relation to the purchase of<br />
shares in Engen International Holdings<br />
(Mauritius) Limited (Engen International<br />
Holdings) for the<br />
exchange of a shareholding in Vivo<br />
Energy, with a possible cash element.<br />
The transaction is subject to<br />
regulatory approval.<br />
Upon completion of this transaction,<br />
nine new countries and over<br />
300 Engen-branded service stations<br />
will be added to Vivo Energy’s network,<br />
taking Vivo Energy’s total<br />
presence to over 2,100 service stations,<br />
across 24 African markets.<br />
The new markets for Vivo Energy<br />
included in the transaction are<br />
DR Congo, Zimbabwe, Réunion,<br />
Zambia, Gabon, Rwanda, Mozambique,<br />
Tanzania and Malawi. Engen’s<br />
Kenya operations (where Vivo Energy<br />
already operates) are also part<br />
of this transaction.<br />
Engen Holdings (Pty) Ltd will retain<br />
its interest in Engen Petroleum<br />
Limited (the South Africa business<br />
and refinery) and Engen’s businesses<br />
in Mauritius, Botswana, Ghana,<br />
Namibia, Swaziland and Lesotho,<br />
which are not part of this transaction.<br />
Mr Christian Chammas, Chief<br />
Executives Officer (CEO), Vivo Energy,<br />
said the company’s first six<br />
years’ shareholders have invested to<br />
grow Vivo Energy, increasing its network<br />
from around 1,300 to over<br />
1,800 service stations and adding<br />
over 400 new and refurbished shops<br />
and quick service restaurant offers.”<br />
“I am delighted at today’s agreement<br />
with Engen, which, subject to<br />
regulatory approval, will add a number<br />
of new African markets to our<br />
business so that we can offer high<br />
quality products and services to significantly<br />
more customers,” he<br />
added.<br />
Mr Chammas added that,<br />
“Engen is a strong and well respected<br />
brand, and complements our<br />
existing business. Upon completion<br />
of the transaction we look forward<br />
to welcoming the Engen team into<br />
Vivo Energy and working with them<br />
to grow our combined business.<br />
Our vision is to become the most respected<br />
energy business in Africa.<br />
Today’s announcement takes us one<br />
step closer to achieving that goal.”<br />
Yusa Hassan, Managing Director<br />
and CEO of Engen, said “Engen is<br />
excited to enter into this strategic<br />
undertaking with Vivo Energy,<br />
which is clearly aligned with our<br />
growth aspirations in Africa. We will<br />
seek to build on each other’s<br />
strengths from this collaboration for<br />
the benefit of our customers across<br />
the continent.”<br />
Currently with over 1,800 service<br />
stations across 15 African markets,<br />
Vivo Energy sources, distributes,<br />
markets and supplies Shell-branded<br />
fuels and lubricants to retail and<br />
commercial customers across the<br />
continent. Vivo Energy is jointly<br />
owned by the energy and commodities<br />
company Vitol and the Africafocused<br />
private investment firm<br />
Helios Investment Partners.<br />
Ian Taylor, Chairman and CEO<br />
of Vitol, said “Africa is a very important<br />
part of our business and we are<br />
committed to continuing to invest<br />
across the continent. We are delighted<br />
to be entering this undertaking<br />
with Engen that will add 300<br />
Engen service stations to Vivo Energy’s<br />
expanding footprint.”<br />
KRIF Ghana launches customer feedback device<br />
BY BENJAMIN TANDOH<br />
THE EXECUTIVE Chairman of Krif<br />
Ghana, Reverend Kennedy Okosun,<br />
has urged business entities to pay attention<br />
to their customer experience in<br />
order to thrive.<br />
This, he added, would retain and<br />
grow customer loyalty by delivering<br />
on-target solutions to satisfy customers’<br />
expectations.<br />
Speaking at the launch of its Customer<br />
Feedback System device in<br />
Accra last Friday, Rev Okosun said factors<br />
such as information and communication<br />
technology and social media<br />
had played a critical role in collapsing<br />
markets separated by geography into<br />
one single theatre of marketplace.<br />
These factors, he explained, had<br />
pushed enterprises to make critical<br />
choices which would enable them to<br />
stick close to their customers.<br />
“There is a consensus that customers<br />
in the new millennium have become<br />
more sophisticated with complex<br />
and changing tastes and preferences.<br />
“Companies are no longer in the<br />
position to guarantee that they can<br />
continue to exclusively serve their defined<br />
customers in the foreseeable future,”<br />
he said.<br />
The device, he explained, is destined<br />
to revolutionise the customer satisfaction<br />
assessment architecture of<br />
any user entity when deployed.<br />
“The device is ideal for teller performance<br />
measurement, showcasing<br />
customer focus orientation and guaranteeing<br />
confidentiality and objectivity<br />
in data gathering. It also serves as an<br />
important source for the provision of<br />
Human Resource statistics.<br />
“KRIF Ghana Limited will provide<br />
an example to buttress the position<br />
that the Ghanaian- Hungarian partnership<br />
is a workable proposition by officially<br />
launching a customer feedback<br />
system manufactured in Hungary<br />
which is both heart-warming and reassuring,”<br />
he stressed.<br />
The customer feedback system, as<br />
explained by KRIF Ghana, is a Microsoft-based<br />
device which comes<br />
with an innovative design, ease of installation<br />
and dependability and can be<br />
tailored to dovetail into the peculiarities<br />
of any client.<br />
The device is noted to have a userfriendly<br />
touch screen, tablet-based terminals<br />
and optional peripherals such<br />
as webcam, keyboard, WIFI, and motion<br />
sensors.