TalkTalk York’s Ultra Fibre Optic Newsletter Dec 2017 - Foxwood

THE
POST
Making York the UK’s first Ultra Fibre Optic city.
How fast
is ultrafast?
page 02
Connecting
your street to
Ultra Fibre
Optic
page 03
What
happens
next?
page 05
Breaking news:
York’s Ultra Fibre
Optic coming to
Foxwood next
Tomorrow’s internet
today - only in York
1000Mb full fibre is now
being built in your streets.
The York’s UFO Post tells you all you
need to know about what’s going to
happen to bring ultrafast internet to
your area in the coming weeks.

02
Making York the UK’s first ultrafast,
Ultra Fibre Optic city
From being founded by
the Romans in AD 71 to
running trains direct to
London in 1840, York has
a long history of making
history. And it’s happening
again. York is set to become
the UK’s first ultrafast,
Ultra Fibre Optic city.
What is York’s
Ultra Fibre Optic?
Remember when
broadband landed and it felt
like the future was here?
Well, the arrival of Ultra Fibre
Optic takes the internet to
another level.
With a full fibre connection,
everything the internet has
to offer can travel at the
speed of light right to your
door. With speeds of up
to 20x faster than the UK’s
average fibre*, not only
does it make downloading,
streaming, and even
uploading lightning fast and
super smooth, this stronger,
more powerful connection is
guaranteed to stay that way
- all day every day for all the
years to come.
Ultra Fibre Optic gives you
the power to stream more,
create more, experience
more. And York is getting
exclusive access to the
future of the internet before
the rest of the UK.
*20x faster than the UK’s average fibre: York’s Ultra Fibre Optic from TalkTalk delivers speeds more than 900Mb/s compared to the UK average Fibre broadband (FTTC) download
speed (44.9Mb/s) from OFCOM UK Home Broadband Performance report November 2016.
How fast is
ultrafast?
Up to 1000Mbps. Now that’s ultra fast.
York's Ultra Fibre Optic from TalkTalk 1000Mbps
Virgin Vivid up to 300Mbps
Sky Fibre up to 76Mbps
BT Infinity up to 76Mbps
York’s UFO makes
downloading, streaming
and even uploading lightning
fast and super smooth and
guaranteed to withstand all the
usage families and businesses
can throw at it now and well
into the future.
HD or even 4K
movies ready to
roll before your
popcorn’s popped
An album
downloaded before
you’ve found the
headphones
Your holiday pics
on Facebook before
you’ve unpacked
your toothbrush

03
Connecting your street
to Ultra Fibre Optic
Building a state of the art, full fibre network is no easy feat as we need to lay
fibre along each street we build, while keeping to a minimum any disruption to
the residents and businesses we need to serve. We do this in 3 stages:
1 2 3
Install UFO street
cabinets and ports
in the pavement
Open up the pavement with
a narrow trencher and lay
protective ducts between
cabinets and ports
Blow fibre optic glass
through the ducts
Innovating to
minimise disruption
We are working with our construction partners and City
of York Council to find the easiest, least disruptive ways
to build York’s UFO across the city and have jointly come
up with innovative ways to achieve this.
• We use a narrow trencher to
dig a very small trench
• We do this along the
pavement rather than the
road for less traffic and
parking disruption
• We try to use existing ducts
and poles instead of new ones
• We refill the pavement with
top quality materials
If you have any queries or concerns about the work in your area please give us a call on
0800 542 8073 7 days a week, 8am – 8pm

04
Connecting your
home or business
The final stage will be connecting
your property to the fibre in the
street. As UFO is 100% percent
fibre from the exchange all the
way into your home or business,
unlike other fibre that uses copper
or cable to get to your home,
it means we also need to lay
fibre from the street port on the
pavement in to your property.
We can only do this when you
have placed an order and given us
permission. On the install day, our
engineers will agree with you the
best place for the equipment in
and outside of your property.
They dig a very narrow trench
across your garden or driveway
and put it back as they found
it. Over 96% of York’s UFO
customers rated their UFO install
as good, very good or excellent*
due to the care taken by our
skilled engineers, all City & Guilds
trained in ground works.
If you have any questions about
where UFO will need to go we can
send someone to discuss it with
you before you order, just call us
on 0800 230 0272.
* TalkTalk UFO Customer Feedback Survey Aug 2017.

05
Place your order
You can order York’s Ultra Fibre Optic from
either Sky or TalkTalk, visit their websites to find
out more about the available packages:
sky.com/ufo
talktalk.co.uk/ufo
What
happens
next?
Two weeks before we come to build
the network in your street, we’ll let
you know by popping a letter through
your door. We’ll also send a reminder
around 48 hours before work begins.
Something to
remember.
If you live or work in a rented property,
we’ll need the property owner’s
permission to lay fibre. Or, if you live in
a private road or development, we may
need permission from all the residents
before laying UFO. But don’t worry, we
can help you get this done. Just call us
on 0800 542 8073.
Want to
know more?
Like TalkTalkUFOYork on
Facebook for all the latest
news and updates
Register at talktalk.co.uk/ufo
and we’ll send you update
emails on our progress

06
Fibre facts
Did you know?
140km 140km
of Fibre is already
of Fibre already
laid in York, hundreds
laid in York, hundreds
more to come
more to come
1000mb
1000Mb
1 Gigabit
Gigabit
20x faster than the
20x faster than the
UK’s average fibre
UK’s average fibre
Changes in temperature,
unprecedented rainfall or
thunder and lightning storms
do not affect
the light signals in the same
way it does in ADSL or
other traditional cable lines
Changes in the
Low energy
Fibre
Electricity used to light
up fibre is significantly
less than needed for
copper or cables
2% Each only fibre is of homes
1
and
/ 10th
small businesses
in England have access
the to thickness full fibre of services* a
human compared hair to 16% in
France and 97% in Japan**
Low energy
Fibre Optics
2%
are strands
only of homes
of glass
and small 1 / businesses 10th temperature,
Fibre optics are long, Fibre
thin strands
the in thickness England have of a human access rainfall or of storms very pure glass. They Electricity transmit used to light
hair. to They full fibre transmit services* data
data through light signals.
do not affect up fibre is significantly
compared light through to 16% signals in
fibre optics in the same less than needed for
France and 97% in Japan**
way it does in copper lines copper or cables
*Ultrafast Fibre to the Premises (FTTP) services. Access to “full fibre” FTTP services, which offer download
*Ultrafast Fibre to the Premises (FTTP) services. Access to “full fibre” FTTP services, which offer download
speeds of between 250Mbit/s and 1Gbit/s from Ofcom’s Connected Nations Report 2016.
speeds of between 250Mbit/s and 1Gbit/s from Ofcom’s Connected Nations Report 2016.
**From Ofcom’s International Communications Market Report 2016.
**From Ofcom’s International Communications Market Report 2016.

07
Don’t just take our word for it
Councillor David Carr, Leader of City of York Council
“This investment is transforming York’s
digital landscape, providing better quality
and value for residents and creating new
opportunities for businesses.”
Dan, online gamer, Clifton
“I don’t get dropped
from games at peak
times anymore.”
Selina, mum of 4, Rawcliffe
“It’s made a huge difference
to our lives, everyone
can be online together.”
Will, home buisness owner, Clifton Moor
“My system no longer groans
when I send large files. It’s given
me instant future-proofing.”
York City Centre

Reliable.
Easy install.
Future proof.
Ultrafast.
Discover more at talktalk.co.uk/ufo
Coming to your street soon?
York’s UFO is already available across Rawcliffe, Clifton, Huntington, New Earswick and parts of The Groves with
thousands of residents and businesses already enjoying ultrafast internet. Work has started in Dringhouses and
Woodthorpe and Foxwood will be next.
Register at talktalk.co.uk/ufo and follow us on Facebook for the latest updates:
TalkTalkUFOYork
Available to order now
Coming soon
Under construction