bro2018

Conditions of Booking
Definitions: In these booking conditions the term “the
Company” and “MHL” mean MATTHEWS HOLIDAYS LTD.
and the term “client” means the party leader or any party
member named on the MHL confirmation. The contract
shall be made between MATTHEWS HOLIDAYS LTD, Co
Reg No: 2050214, whose registered office is 8 Bishopsmead
Parade, East Horsley, Surrey, and the party leader first
named on the MHL confirmation and is subject to English law.
1. A deposit of £120 per Mobile Home is required at the
time of booking. For bookings at our Benodet campsite, the
deposit will be 25% of the accommodation cost. Payment
of the final balance is due ten weeks prior to departure.
In the event of non-payment of the balance due for your
holiday by the prescribed date, we reserve the right, after
due notice, to cancel and re-let the booking. In those
circumstances the deposit will be forfeited. For bookings
made within ten weeks of departure, the full payment is due.
2. The party leader must accept personal responsibility
for the obligations of all party members and warrants that
he has their authority to make the booking. No contract
shall exist until written confirmation of acceptance of
the booking has been issued by MHL. All our Mobile
Home holidays are offered subject to availability.
3. Price Guarantee.
a) The price of your holiday is fully guaranteed and will
not be subject to any surcharge once you have made
your booking and paid your deposit, provided that you
do not subsequently amend your booking.
b) We reserve the right to change the brochure prices
at any time, but no increase will be applied to existing
bookings retrospectively.
c) The prices shown in this brochure already include
English V.A.T. and French T.V.A.
4. Cancellation by Client: Cancellation can only be
accepted in writing from the party leader, which should be
sent recorded delivery and will be acknowledged by return
of post. In the event of cancellation by the client, the deposit
shall be forfeited and MHL shall be entitled to levy cancellation
charges according to the following scale. This scale is based
on the number of days before departure:
More than 10 weeks ............................ Deposit forfeit
57-70 days ............................. 30%* full holiday costs
29-56 days .............................. 50% full holiday costs
22-28 days .............................. 70% full holiday costs
15-21 days .............................. 90% full holiday costs
Up to 14 days ........................ 100% full holiday costs
*Deposit or 30% - whichever is the higher amount. Refer to
your Personal Holiday Insurance Policy and the circumstances
under which the cancellation charges may be reclaimed under
the terms of that insurance (less any applicable excess).
5. Cancellation by Matthews Holidays. MHL will only
cancel your holiday in the event of Force Maujeure (see
below). In the event of such cancellation the Company
will make a full refund of your holiday payments.
6. Force Majeure is defined as circumstances which prevent
the performance of the contract which are totally outside
our control, and include but are not limited to war, threat
of war, riot, civil strife, terrorist activity, natural or nuclear
disaster, fire, adverse weather conditions, industrial action
or dispute, technical problems to transport, port closure,
congestion at a port or airport, epidemic or disease.
7. Alteration. We make arrangements for your holiday
several months in advance and if there are any minor
alterations which might affect your holiday in some way, we
will inform you as soon as possible. Should a major alteration
become necessary, for reasons other than Force Majeure we
will advise you of the proposed change and ask you to decide
between three courses of action:
A. Accepting the change.
B. Transfer to an alternative holiday we’re able to offer.
C. Cancelling your holiday, with a full refund of all
monies paid to us.
your holiday contract
Whichever course of action you choose we will pay you
compensation per party as follows:
Written notification more
than 56 days before departure ............................ NIL
14-56 days ........................................................... £40
less than 14 days ................................................. £80
A major alteration is defined as a change of resort, change of
accommodation to a lower grade than that originally booked, a
change of ferry route which involves more than 100 additional
miles driving to the outward or return journey, or an alteration
to a ferry sailing time by more than twelve hours.
Where a client accepts an alternative holiday as a result of
a major alteration the Company will refund the client any
difference in cost where the alternative holiday is cheaper
than that originally booked.
8. Insurance. It is a condition of acceptance of a booking that
acceptable cancellation, medical, legal expenses and third party
risks insurance is effected immediately. Please supply Insurers
name, policy number, and 24hr medical emergency number.
9. Responsibility. The Company accepts complete
responsibility for the acts and/or omissions of its employees
and also accepts responsibility for those services furnished by
its suppliers (e.g. campsites). We have taken all reasonable
steps to ensure that the holidays advertised in this brochure
have been properly and diligently arranged and we only use
reputable organisations in this country and abroad to provide
necessary services. Please supply Insurance name, policy
number and 24hr medical emergency number. Subject to
conditions a) and b) below, MHL will accept liability for such
damages as a customer would be entitled to under English
law in an English court for any personal injury to the customer,
including illness, death, caused by negligence (as understood
in English Law) either on the part of an employee of Matthews
Holidays or a supplier of a service forming part of the booked
holiday, other than air or sea transportation. Liability will be
accepted subject to:
a) The assignment by the customer to MHL of all rights
to proceed against the supplier in respect of a claim
involving a supplier.
b) The customer agreeing to cooperate fully with MHL
and/or its Insurers in the pursuit of any claim against
the supplier, if the company or its Insurers proceed
with such a claim.
MHL acts as your appointed Agent in booking your ferry
crossings or other requested services. Once we have
confirmed your holiday to you in writing, we then act as
agent for the ferry company (or other service provider). Your
contract for the provision of transport by sea, rail or air is
with the transport operator, and is subject to the provisions
of the relevant international conventions and to the published
conditions of carriage of the operator of the scheduled service
you have chosen. For copies, please request from our office
or service supplier.
10. Excursions. Excursions or other tours that you may
choose to book or pay for whilst you are on holiday are not
part of your package holiday provided by us.
11. The party leader is responsible for seeing that all
members of his party abide by the general rules of the
campsite. Only those persons named on the confirmation
and on our Accommodation Access Document may use our
holiday accommodation. Maximum occupancy is normally
limited to six persons. The party leader accepts that totally
unreasonable behaviour by himself or by any member of his
party could in the limit result in the expulsion of the whole
party from the campsite and/or from Matthews Holidays
Accommodation, before the end of the booked holiday.
The company will not accept liability for any loss, damage
or expense incurred as a result of such expulsion and no
refunds will be given. The party leader accepts that either
MHL or the senior campsite management have the right to
impose this sanction in the limit. MHL will not accept liability
if the campsite management fails to enforce its own rules.
12. Accommodation hire periods run from 4.00 pm on the
stated takeover day until 9.00 am on the stated departure date.
13. The hirer undertakes to leave the accommodation in a clean
and tidy condition, and to report any damages or breakages
occurring during his occupation. He undertakes to refund the
cost of repair or replacement of any damage or breakage.
14. Special Requirements. Please inform us of any
special requirements in writing. We shall do our best
to meet these requirements but there is no guarantee
given. The party leader accepts that requests for an
individual emplacement or a particular Mobile Home
number will not be guaranteed under any circumstances.
15. Amendments to Bookings. If you wish to make an
alteration to your booking after confirmation has been issued
we will do our utmost to satisfy your requirements. However,
your request for the change must be in writing and must be
accompanied by an administration fee of £15, or in the case
of an alteration after your tickets have been issued, £25.
Any alteration to your holiday accommodation date within
ten weeks of your departure will incur cancellation charges.
16. Dissatisfaction. In the event of any dissatisfaction with
the accommodation or other service provided by MHL in the
resort the matter should be reported immediately to the local
representative/agent so that appropriate action can be taken
to remedy the problem. If it can’t be put right immediately,
obtain a customer report form from our courier, complete it
and send a copy with your letter of complaint to our offices,
should you decide to follow up your complaint on your return.
Complaints should be submitted to our East Horsley offices
in writing within 30 days of returning from your holiday. If you
don’t provide the MHL site representative with timely written
details of a complaint which can be rectified on site, MHL will
not subsequently accept responsibility for that complaint.
Disputes arising out of, or in connection with this contract,
which cannot be amicably settled, may (if the customer so
wishes) be referred to arbitration under a special scheme
which, though devised by arrangement with the Association
of British Travel Agents, is administered quite independently.
The Scheme (details can be supplied on request or visit www.
abta.com) provides for a simple and inexpensive method of
arbitration on documents alone with restricted liability on the
customer in respect of costs. The Scheme does not apply to
claims greater than £5,000 per person or £25,000 per booking
form or to claims which are solely or mainly in respect of
physical injury or illness - or the consequences of such injury
or illness. The rules of the scheme provide that the application
for arbitration is received by ABTA within eighteen months of
the date of return from the holiday but in special circumstances
it may still be offered outside this period.
17. Late Arrivals. Under no circumstances can MHL be held
in any way responsible for personal expenses incurred as a
result of arrivals after the time shown in your holiday itinerary.
18. Delayed Departure. MHL do not accept liability
for extra hotel or subsistence expenses which may
be incurred as a result of the delay or suspension of
scheduled transport services included in these holidays.
1 9 . T h e d e s c r i p t i o n s i n t h i s b r o c h u r e h a v e
been made in good faith and were correct at the
time of going to press. Published December 2017.
20. The carriers concerned assume no responsibility for the
contents of this brochure.
21. Your financial protection. The Package Holidays
Regulations 1992 require us to provide security for the
monies that you pay for the package holidays booked from
this brochure and for your repatriation in the event of MHL’s
insolvency. We provide this security by way of a bond held
by A.B.T.A (V2927).
telephone our reservations team on 01483 285213 35