PHC staff plan information

Launch:
All Jupiter surgeries are able to launch as of Monday 17 th July 2017. If you are a non-Jupiter surgery offering National Pet
Health Club you may require a little more time for the setup of these discounts, however we would recommend this being
implemented before the end of July so that your staff can benefit from the plan.
Adding or amending a staff plan:
If any of your staff are currently on the standard plan-a message can be sent to Animal Healthcare via the ‘Contact Us’ tab on
the portal to advise that the plan is now eligible for staff discount, Please also advise the new monthly amount. The plan
number is entered at the top of the message box.
E.g.- Currently on a standard cat plan-£13.50-
The message to AHC would say-This plan is a staff plan so please could you change the price to £8.95 per month from now
on.
Operational and Support office staff are also eligible to receive the discounted plan rates in IVC surgeries.
If the plan is a new plan, then it is entered into the AHC portal the same as any other plan but should have STAFF in the plan
code field. The monthly amount applicable is then entered into the monthly direct debit price field.
If for any reason there is a problem with entering any of the above information into the field AHC should be contacted
directly- 0800 587 0068
If a member of your team leaves you can amend back to national pricing via the ‘Contact us’ tab in the AHC portal in the
same way as detailed above.