11 months ago

8 Ways to make homeworking a successful option for your contact centre, from Puzzel

8 Ways to make homeworking a successful option for your contact centre, from

Login Sign Up Colin Hay at Puzzel argues the case for a flexible approach to resources and shares eight top tips for turning successful homeworking into reality Mary Phillips PR Artistry Lower Woodend Barns Fawley Henleyon-Thames OXON 44 (0) 1491 845553 Contact Email Visit Our Website PressReleasePing - January 31, 2018 - London, UK - There was a time when homeworking was the next best thing and then it took a dip in popularity but recently, two major factors have put flexible working practices back on the map. Firstly, consumer behaviour has changed. Customers now expect instant access to organisations and their questions answered at a time that’s convenient for them. Secondly, today’s modern workforce no-longer expects a five-days-per-week, 9am to 5pm schedule and is open to the prospect of contracting, freelancing and gig working. These two factors provide a real reason for contact centres to look again at flexible, remote, homeworking. The good news is that technological advancements have transformed the potential for an effective flexible approach. Today’s increasingly cloud-connected and virtualised world has brought with it unlimited possibilities. However, what have we learnt from past experiences and where is the best place to start when it comes to allowing members of the contact centre to work from home? 8 Top Tips to get you started Web page converted to PDF with the PDFmyURL PDF creation API!