RFID_Project_Summary
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<strong>RFID</strong> PROJECT SUMMARY<br />
City of Unley Community of Possibilities - 4 Year Plan 2013-2016<br />
Goal 1<br />
Supporting Initiatives<br />
Emerging our path to a future city Implement Radio Frequency Identification in<br />
Library Centres to improve service delivery and<br />
access (Y2-3)<br />
2. PROJECT OUTCOMES TO BE DELIVERED<br />
The following project outcomes to be achieved:<br />
<br />
Cost Effective Self Service<br />
Cost-effective self-service within the library context is determined by a number of factors.<br />
It is important to note Unley Libraries’ three locations are open collectively 92 hours per<br />
week, putting a higher demand on staffing resources to enable adequate servicing of all<br />
branches. In multi-branch library services, staff numbers are influenced by the need to keep<br />
branches open to provide an acceptable level of service for an agreed number of opening<br />
hours and by requirements for a minimum number of staff to be on duty for safety and<br />
security reasons.<br />
Staff requirements are also influenced by the degree to which manual handling processes<br />
have been automated, the level of customer acceptance of self-serve and automated checkout<br />
arrangements, and the degree to which administrative processes and operations are<br />
outsourced.<br />
Effective use of technology (for example, self-serve resources, Radio Frequency<br />
Identification and automated means for check-out/check-in, stock-take and collection<br />
management tasks) and outsourcing technical services tasks (such as selection,<br />
cataloguing, and shelf-ready processing) can promote staff efficiency and cost-effectiveness.<br />
When using an experience-based rule of thumb, it is clear that <strong>RFID</strong> implementations with a<br />
strong productivity emphasis are more viable in libraries with 200,000 loans/renewals or<br />
more each year.<br />
Table 1 – Loans and renewals Unley branch libraries, 2012/13 financial year<br />
Library Branches<br />
Loans and Renewals<br />
Unley Civic Library 313,590<br />
Goodwood Library 121,363<br />
Fullarton Park Library 6,369<br />
Total 441,322<br />
Average loans and renewals for Unley and Goodwood Libraries 217,476<br />
What this table suggests is that, from a predominantly cost / benefit perspective, <strong>RFID</strong> selfservice<br />
is not likely to be a strong financial proposition for deployment at all Unley Library<br />
branches and it is therefore proposed not to include Fullarton Park library in this project.