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EUROPEAN BUSINESS AIR NEWS<br />

Large charter operators mount big ‘one stop shop’<br />

challenge on <strong>the</strong> FBO and maintenance fronts<br />

There are concerns that <strong>the</strong><br />

slowdown in <strong>the</strong> U.S. market will<br />

feed through to orders <strong>for</strong> jets and<br />

helicopters and that this will affect<br />

<strong>the</strong> growth of business aviation<br />

services. But <strong>the</strong>re are no such<br />

worries in Europe and <strong>the</strong> Middle<br />

East where <strong>the</strong> emphasis is on rapid<br />

expansion with <strong>the</strong> “one-stop shop”<br />

approach favoured by many<br />

companies and private charter<br />

operators among those expanding<br />

<strong>the</strong>ir own maintenance and<br />

handling services.<br />

Avitat, which is celebrating its<br />

40th anniversary, believes that <strong>the</strong><br />

European part of its global network<br />

of independent FBOs will expand<br />

from nine to 14 or 15 in <strong>the</strong> next<br />

18 months to two years. Members<br />

must meet strict standards <strong>for</strong><br />

safety, service, training and facility<br />

amenities to become part of <strong>the</strong><br />

ExxonMobil Aviation Avitat network<br />

which has more than 600 aviation<br />

locations worldwide. However that<br />

has not discouraged interest and <strong>the</strong><br />

network’s current growth reflects<br />

<strong>the</strong> continuing high demand <strong>for</strong><br />

business aviation services in Europe,<br />

<strong>the</strong> Middle East and Russia. Avitats<br />

in Dublin, Istanbul, Naples and Nice<br />

are among <strong>the</strong> most recent additions<br />

while o<strong>the</strong>rs in Cologne and Rome<br />

are also coming on stream.<br />

But as traditional FBO players<br />

such as Avitat seek new business, <strong>the</strong>y<br />

are facing strong competition from<br />

private charter operations that are<br />

fast expanding <strong>the</strong>ir own FBO<br />

facilities and networks as well as <strong>the</strong>ir<br />

own maintenance operations. The<br />

increasing ‘one stop shop’ challenge<br />

is being mounted by companies<br />

including Gestair, FlyingGroup, Aero-<br />

Dienst and Ocean Sky.<br />

Gestair expects to start operating<br />

its first FBO outside Spain in <strong>the</strong> near<br />

future. Jose Ramon Barriocanal, gm<br />

private aviation, says that <strong>the</strong><br />

company is also setting up a 50:50<br />

joint venture with Iberia to supply<br />

executive jet maintenance at<br />

Madrid. The company, Gestair<br />

Maintenance Support (GMAS) will<br />

operate from a new hangar.<br />

Gestair’s recently announced<br />

joint venture with Assistair at El Prat<br />

airport in Barcelona, based at <strong>the</strong><br />

new corporate aviation terminal,<br />

Service providers such as Universal<br />

Wea<strong>the</strong>r and Aviation are focusing more<br />

closely on private aviation according to<br />

Pete Lewis.<br />

covers two years but may be<br />

extended to 2010. “Madrid and<br />

Barcelona account <strong>for</strong> about 80 per<br />

cent of business aviation activity in<br />

Spain so <strong>the</strong>se agreements are very<br />

important,” says Barriocanal. “We<br />

only moved into <strong>the</strong> new facility in<br />

March but <strong>the</strong> company has serviced<br />

more than 300 operations and<br />

expects to serve more than 60 per<br />

cent of <strong>the</strong> business aviation traffic<br />

<strong>the</strong>re this year.”<br />

SPECIAL FOCUS: PRIVATE AIRCRAFT SERVICES<br />

PremiAir has big plans based on fixed-wing aircraft maintenance at Ox<strong>for</strong>d airport. Pictured are (left) Steve Jones, md, Ox<strong>for</strong>d airport<br />

and David McRobert, group md, PremiAir.<br />

Barriocanal is assessing potential<br />

FBO acquisitions in Europe. Gestair,<br />

opening within weeks at Valencia,<br />

expects to acquire its first FBO<br />

outside Spain in <strong>the</strong> near future. “We<br />

have <strong>the</strong> largest number of FBOs on<br />

<strong>the</strong> Iberian peninsular and it makes<br />

sense to add an international<br />

dimension,” says Barriocanal.<br />

FlyingGroup of Belgium has<br />

acted to bring certainty into its<br />

handling operations. Flying Service,<br />

one of its companies, has signed an<br />

agreement with AviaPartner Belgium<br />

which means that FlyingGroup will<br />

per<strong>for</strong>m all third party ground<br />

handling services at Antwerp until 30<br />

September 2010 when AviaPartner’s<br />

handling license expires. Ben<br />

Paindavin, marketing director,<br />

says: “The agreement enables<br />

FlyingGroup to rein<strong>for</strong>ce staff, know<br />

how and experience in business<br />

aircraft handling. We have good<br />

experience as self handler <strong>for</strong> its fleet<br />

of about 20 business aircraft. We<br />

expected that FlyingGroup will<br />

handle at least 800 third party flights<br />

per year at Antwerp.”<br />

FlyingGroup will also offer<br />

aircraft cleaning, hangarage, EASA<br />

Part 145 maintenance and Part-M<br />

engineering services on Citations,<br />

Falcons and Challengers plus JAR-<br />

OPS/EU-OPS compliant flight<br />

support services to third parties.<br />

Paindavin says: “Antwerp airport is<br />

<strong>the</strong> second base, after Paris Le<br />

Bourget, where FlyingGroup provides<br />

third party handling activities.”<br />

Ocean Sky says its engineers<br />

currently service up to 400 aircraft a<br />

year. Its ceo Kurosh Tehranchian<br />

says: “It is anticipated that this<br />

number will increase rapidly by as<br />

much as 300 per cent now that our<br />

Manchester maintenance facility has<br />

become a Bombardier authorised<br />

service facility. The facility employs<br />

65 people and is <strong>the</strong> airport’s only<br />

FAL Aviation: reports rising fuel demand.<br />

high-end private aviation<br />

maintenance operation.” The<br />

company’s two hangars cover more<br />

than 3,000 square meters and can<br />

accommodate four long range jets.<br />

Ocean Sky also has a jet<br />

maintenance centre at Glasgow<br />

Prestwick, a base in London and<br />

offices in Manchester, Salzburg,<br />

Zurich and Moscow.<br />

Phil Maltby, group md <strong>for</strong><br />

engineering at Ocean Sky, says<br />

obtaining <strong>the</strong> additional aircraft<br />

types <strong>for</strong> our Aircraft Service<br />

Facility (ASF) with Bombardier will<br />

see a doubling of <strong>the</strong> 26-strong<br />

engineering work<strong>for</strong>ce at <strong>the</strong><br />

Manchester facility “within <strong>the</strong> next<br />

six to twelve months.”<br />

Maltby promised some tough<br />

targets <strong>for</strong> his team. “Many facilities<br />

could take three days or more to<br />

undertake a scheduled 400 hour<br />

check on a Challenger aircraft, we’re<br />

aiming to cut that down to less than<br />

24 hours. Because we also operate our<br />

own fleet, we know that a jet on <strong>the</strong><br />

ground isn’t earning any money, so a<br />

fast maintenance turnaround is vital.<br />

We’d expect to see at least a 50 per<br />

cent increase in <strong>the</strong> throughput of<br />

aircraft <strong>for</strong> maintenance as a result of<br />

our enhanced relationship with<br />

Bombardier.”<br />

Aero-Dienst, one of <strong>the</strong> largest<br />

service providers <strong>for</strong> business<br />

aviation in Europe, is expanding<br />

aircraft maintenance, operations,<br />

sales and management. It has been<br />

appointed as an authorised service<br />

centre <strong>for</strong> <strong>the</strong> Falcon 900EX and<br />

900EX EASy and its new 3a hangar<br />

starts operations in July.<br />

The company operates nine<br />

aircraft including <strong>the</strong> recently added<br />

Falcon 900EX trijet and Learjet 45 XR<br />

were registered in <strong>the</strong> AOC and it is<br />

commissioning a new third hangar<br />

to take its total operations area at<br />

Nuremberg airport to over some<br />

5,500 square metres. Its 50th<br />

anniversary was marked with <strong>the</strong><br />

‘Safety of Flight Award Gold’ from<br />

<strong>the</strong> European Business Aviation<br />

Association (EBAA).<br />

JUNE 2008 11<br />

Phil Maltby: setting tough targets.<br />

New charter management<br />

team reflects business boom<br />

Service providers are also focusing<br />

strongly on increasing business from<br />

private aviation.<br />

Universal Wea<strong>the</strong>r and Aviation<br />

has created a new charter<br />

management team dedicated to<br />

providing bespoke services. Pete<br />

Lewis, vp trip support services, says:<br />

“Anticipating client needs from <strong>the</strong><br />

charter management industry,<br />

and taking into account feedback<br />

from clients, we determined that<br />

<strong>the</strong> best way <strong>for</strong> Universal to<br />

meet <strong>the</strong> evolving needs of our<br />

charter management clients was<br />

to create a specialised group<br />

composed of teams dedicated<br />

exclusively to <strong>the</strong>m.”<br />

He points out: “Charter management<br />

is unique in how it operates and<br />

has a high demand <strong>for</strong> rapid<br />

turnaround on aspects including<br />

trip cost estimates. Our new<br />

CMT integrates key trip support<br />

functionality into one team,<br />

centralising all trip-critical aspects<br />

and related personnel which<br />

translates into even greater<br />

personalised services and attention.”<br />

Preston Hesselgesser, CMT<br />

manager, says: “The CMT model has<br />

given us a more intimate knowledge<br />

of each charter management client's<br />

unique preference, and improved<br />

<strong>the</strong> accuracy of data generated as<br />

well as our responsiveness and<br />

communication with clients.”<br />

Some organisations are focusing<br />

on developing reputations <strong>for</strong><br />

regional expertise.<br />

“Planning a trip into <strong>the</strong> Middle<br />

East or Africa has always been a<br />

difficult experience,” says Mazher<br />

Hussain, gm Fliteport.<br />

Fliteport, based in Dubai has<br />

been established to assist flight<br />

operations departments around <strong>the</strong><br />

world in planning <strong>the</strong>ir trips into<br />

<strong>the</strong> Middle East, Asia and Africa<br />

region. “We are witnessing an<br />

increasing demand <strong>for</strong> trip planning<br />

services,” Hussain adds. “Operations<br />

departments are experiencing<br />

increasing workloads, and we can<br />

assist <strong>the</strong>m in utilising <strong>the</strong>ir current<br />

resources more effectively. By taking

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