Core Brochure

Relax as much as your clients do
with Core by Premier Software
Core by Premier Software (Core) is the leading single and multi-site software solution
designed specifically for the spa, wellness and leisure industry.
Premier’s flagship business management solution, Core is PCI-DSS certified, GDPR compliant and
accredited by SEPA. Providing a multi-layered software solution that integrates with existing PMS systems,
its depth of functionality means it can be adapted to meet your needs as your business grows.
Proven Heritage
You are in safe hands. Premier Software has over 24 years'
experience delivering business management solutions
specifically for the spa, wellness and leisure industry.
Listening to our clients and responding to industry trends,
we ensure your software is always one-step ahead.
Business overview
Core’s dashboard provides a complete overview
of your business at the touch of a button, helping
to maximise profitability, manage day-to-day
operations and highlight areas of growth.
"Core by Premier
Software is the
leading single and
multi-site software
solution designed
specifically for the
spa, wellness and
leisure industry."
At the core of Core
Configurable 5
Memberships 6
Marketing 9
Reporting 10
Retail 13
Concurrent licensing
Core’s flexible licensing structure means you only need
to purchase licenses for the number of users utilising
the system at any one time.
Core has been designed to take the stress out of
managing your business, whilst providing you with the
software to plan your future growth and maximise profits.
Flexible design
Whether you are an independent spa or a large
international hotel group, Core’s single database
structure can be tailored to meet your requirements.
Online 14
Secure 17
Scheduling 18
www.premier-core.com
Integration,
Training & Support 20

Configurable
Core’s functionality can be configured
to meet your exact requirements.
We listen to your needs and configure the
software to suit your business operations.
Compose
your thoughts
and create
the perfect
Scalable solution
Core is forever evolving just like your business. Its depth of functionality
ensures that as you grow, Core can meet your on-going needs.
Single or multi-site
Whether you are an independent spa or a large international hotel group,
Core provides a single and multi-site software solution.
Providing you with a single database structure, Core can be used as
a standalone or as a centrally-hosted server solution. In a multi-site
environment, the software would be deployed via remote desktop,
terminal services or Citrix.
PMS integration
Core integrates with a whole host of property management systems
from room only postings to two-way booking and billing.
Core currently integrates with:
––
Oracle - Opera (financial interface)
––
Guestline - Rezlynx (financial and two-way interface)
––
Guestline Epos
solution
––
Hotel Perfect (financial and two-way interface)
––
Avondata (financial interface)
––
Protel (financial interface)
––
Welcome (room only).
––
Clarity Hospitality (financial interface)
Centralised Control
Core’s easy-to-use dashboard utilises real-time data so you can assess
how your business is operating around the clock and on the go.
To share the workload, staff can be appointed to access and control
certain elements of Core from a central location, allowing continuity
across all areas.
Page 5 | Core by Premier

Memberships
Members are at the heart of your business,
so managing multiple memberships and
guest profiles is essential. Core flexes to your
membership requirements and keeps track
of all your membership data to help increase
numbers and revenue growth.
Membership Arrival
Validate and track your members. On arrival, members can be issued with a
card or wristband to validate payment options and contract expiry dates.
Membership Administration
Analyse the profile of an individual member or membership category with
Core’s member database. Core enables you to collate essential data
through the membership function including membership retention,
attrition ratings, memberships on hold and new member listings.
For peace of mind, Core is PCI-DSS certified and SEPA accredited so your
members' financial data is safe. Core includes:
––
Flexible payment options
––
Ability to generate AUDDIS/BACs files for direct debit submission
––
Bank account validation
––
Links to access control units.
Member loyalty schemes and guest passes can also be managed through
the membership function, as well as real-time reports.
Membership Enquiries
Core enables you to track all membership enquiries, generate automatic
responses or prompt a personalised message. You can also assign a
member of the team to manage enquiries – turning interest into revenue.
Increase
your
numbers
Access Control
Core’s interface enables clients to self-swipe for ‘Fast Track’ entry into
reception via a barrier or external locking device; recording usage data
whilst preventing unauthorised entry.
Page 6 | Core by Premier

Immerse
yourself
in data
Marketing
Keeping your business front of mind with
personalised campaigns is key to brand
loyalty and repeat bookings. Increase
profitability and help retain and attract
new clients with Core’s automated
marketing function.
Data Segmentation
Create your campaigns by gender, age, retail spend, location or
appointment history. These can be automated and scheduled to
send at regular intervals allowing your team to focus on the business.
Alternatively, personalise it to suit a specific offer, package, retail
product or treatment – the choice is yours.
Marketing campaigns can be planned daily, weekly, monthly or
bi‐monthly. They can also be booked across multiple sites enabling
you to analyse which offers work best and in which location.
Well targeted marketing campaigns can improve white space
and revenue.
Reporting & Monitoring
With Core, you can instantly see which marketing campaigns work
and which do not.
With accurate information captured and stored, all of Core’s reports
can be downloaded into a variety of formats.
Email, SMS or PDF
Whichever method you prefer to use, Core has it covered. Email,
SMS (costs apply) or print, the data captured within Core’s database
will enable you to communicate with your clients across their
preferred channel.
Page 9 | Core by Premier

Reporting
The intuitive reporting system enables you to
run data in real‐time and keep track of your
business on the go.
Core’s depth of functionality ensures you can run a variety of reports
at a touch of a button – all of which can be exported into a variety of
formats. The scheduled reports allow information to be sent direct to
your inbox.
Finance, Revenue & Targets
Manage your business day-to-day by tracking revenue and setting
financial targets for the next month, quarter or year.
Staff Utilisation & Management
Effectively manage your team by defining staff capabilities based on
skill-set, create rolling rotas and assign commission and KPI’s.
Resource Management
Understanding peak times and white space leads to improved turnover.
Core can show you which rooms are utilised and when, which classes
are the most popular and favourite treatments, enabling you to plan
resource for the future and run your business more efficiently.
Retail
Core will auto-generate orders, stock transfers, inventory control and
professional usage. In-depth reports can help you manage your retail
operation by helping you to:
Sweat
your
assets
––
Track all retail product sales
––
Assess sales based commission against target, manufacturer
and staff
––
Plan stocktake and review variances.
Page 10 | Core by Premier

Pamper
your
profitability
Retail
Core retains all your retail information.
It enables you to analyse client spend,
automatically generate orders, transfer
products and manage product levels.
It can also help to motivate your staff by
setting targets and set product promotions
by manufacturer or product group.
With a fully integrated point of sale system, Core can record
one-off client sales, additional purchases and billing on departure.
Core manages:
––
Stock orders, deliveries and stocktakes
––
Gift vouchers
––
Recommended products (up-sell)
––
Loyalty/discount schemes
––
Product waiting lists
––
Course/treatment purchase and redemption
––
Commissions
––
Promotions
––
Combined billing.
Core can also apply automatic discounts, provide multi-payment
options and group billing.
Page 13 | Core by Premier

Online by Premier Software ensures your business
is open 24/7. Accessible on a computer, mobile
or tablet, clients can book treatments and classes
around the clock, at a time to suit them.
Customised Branding
Online can be customised with your corporate branding, with full integration to a
leading payment gateway for a seamless service.
Appointment Booking
Core directly integrates with your existing web solution ensuring the client interface
is fully branded and designed in-line with your system. Bookings are based on staff,
rooms, equipment, class and facility availability.
Package Booking
Package booking can be used for group bookings on predefined packages.
Package availability can also be restricted to certain times of the day or days
of the week – you control which package is available and when.
Membership Sign-up
Membership sign-up with Online has never been simpler. The paperless enrolment
service includes instant bank account and postal address validation.*
Mobile Diary
Allow your team to book on the go with the tablet and smart phone diary view.
Gift Voucher Sales
Online enables you to retail gift vouchers on your website, maximising your revenue.
These can either be designed through Online and sent as an e-voucher or posted
direct to the recipient.
The Future of Online...
Continual Product Development (CPD)
Core continually evolves to meet the needs of the industry. We listen and update Core to
meet existing and future industry trends, ensuring your software is always one step ahead.
Open
24/7
Online is an integral part of Core and this year, Premier will be adding to Online’s functionality.
For more information regarding Online, please speak to your account manager.
Page 14 | Core by Premier
* Additional costs apply.

Secure
Ensuring your data is secure is
the key to keeping your reputation
intact. Core is PCI-DSS certified,
GDPR compliant, and SEPA
accredited, so your data
is in safe hands.
PCI-DSS certified
PCI-DSS compliance is a continuous process, Core is
assessed to ensure it meets these required standards
to guarantee payment data is kept safe.
SEPA accredited
The Single Euro Payments Area is the paymentintegration
initiative of the European Union. Core is SEPA
accredited which enables clients to make seamless,
cashless euro payments.
As Core is a centralised business management solution,
not only does it keep your clients' data safe but the
system's security is defined via user profile levels.
Give
yourself
peace
of mind
Each user can also be assigned their own password
which is associated to the relevant security profile.
Sensitive data is encrypted to ensure all personal
details are kept secure.
GDPR compliant
Data protection laws change in May 2018 to further
protect your clients’ personal data. The General Data
Protection Regulation (GDPR) is an evolving process
that puts emphasis on your business to understand
and control the amount of personal data you hold.
Clients must now opt-in to marketing and have the
right to request and access the data you hold on them.
They can request for this to be deleted at any time.
Core is GDPR compliant and is here to help make
the process simple.
Core is PCI-compliant to help keep your data secure,
however client data will need to be continually
monitored and updated. Core enables you to remove
marketing preferences and client data when required.
We regularly assess Core’s functionality and release
updates to help you meet and retain GDPR compliance.
Page 17 | Core by Premier

Scheduling
Accurate diary management is the heart of your
business. Core’s intuitive scheduling system ensures
your client appointments are booked accurately
time after time.
Appointment Search
Appointments can be scheduled quickly and efficiently ensuring the diary is fully
optimised at all times. Core’s intelligent functionality provides a sophisticated diary
management system which suggests optimal appointment slots based on:
––
Back-to-back appointments to improve efficiency
––
Booking by skill-set, staff availability, room availability or by equipment/treatment
––
Advising on medical and contra-indications
Take the
stress out of
managing
your spa
––
SMS or email appointment reminders and confirmations.
Class & Activity Booking
Once the activity timetable is configured, any group activities such as Spinning or
Pilates can be instantly booked. Core enables you to set class sizes, add a waiting list
and assign instructors, as well as monitor performance.
Package Booking
Group reservations can be accurately monitored at every booking stage, from the
initial enquiry to confirmation, payment and schedule print on arrival.
Core provides you with a complete package booking service, including:
––
Managing package availability by time of day and day of week
––
Auto schedule resource, staff, equipment and rooms
––
Deposit management
––
Email confirmations.
Waiting Lists
Managing your scheduling demands can be difficult, but Core’s integrated waiting list
notifies the team as soon as there is availability.
Simply record the service required, the selection of dates and times. When a space
becomes available, Core will contact the client direct through SMS, email or phone.
Page 18 | Core by Premier

Now that
you have
taken the
plunge
Integration22
Training24
Support26
Testimonials28
Partnerships29

Integration
Core can be fully integrated into
any of the industry’s leading PMS,
payment interfaces or access
control systems.
PMS integration
Core integrates with a whole host of property
management systems from room only postings
to two-way booking and billing.
Core currently integrates with:
––
Oracle - Opera (financial interface)
––
Guestline - Rezlynx (financial and two-way interface)
––
Guestline Epos
––
Hotel Perfect (financial and two-way interface)
––
Avondata (financial interface)
––
Protel (financial interface)
––
Welcome (room only).
––
Clarity Hospitality (financial interface)
Connected
inside
and out
Credit Card integration
Core has an interface which links to the UK’s leading supplier.
This enables the processing of credit/debit card payments
via an integrated chip and pin device.
Access Control
Core’s interface enables clients to self-swipe for ‘Fast Track’
entry into reception via a barrier or external locking device,
recording usage data whilst preventing unauthorised entry.
Page 22 | Core by Premier

Power up your
performance
Training
Investing in a new business management
software solution is the start of a long‐term
partnership with Premier Software. The smooth
implementation of Core is key to this relationship
and how your staff interact with the software to
utilise it to the best of its ability.
To ensure you get off to a flying start, we have an initial site visit
pre-installation to enable our team to develop a comprehensive
training package tailored to your business.
Core’s trainers are with you from implementation right through until
your team fully understand Core’s functionality.
We also run refresher courses and inductions as and when required.
Notes

Support
A dedicated support team is vital
to a good relationship and we have
a Core-focused team available to
provide you with help and advice
should you need it.
You will also receive regular software updates to ensure
your system has the latest functionality available.
Our support package includes:
Keep
your
Customer Care
Software Updates
Training Videos
finger on
Free Webinars
Remote Access
Mobile Apps
the pulse
Extended
Support Hours
Free Phone
Advice
Online Chat
Page 26 | Core by Premier

Testimonials
Partnerships
“Although Core is a complete
business management system, its
report function is essential to the
success of House Spa. Whether it is
end-of-day reports, staff utilisation,
monitoring retail sales or pinpointing
which treatments are most popular,
all can be accessed easily to enable
us to concentrate on what makes
House Spa so different
– the guest experience.”
Zoe Douglas –
House Spa Manager, Dormy House
Partnering with the right organisations is
essential, whether it is to ensure Core meets
industry standards or testament to Core’s
capabilities. Rest-assured, you are in
safe hands.
Hospitality partners:
Condé Nast Johansens: Core
is the exclusive hospitality software
partner for Condé Nast Johansens
in the UK and Europe.
The UK Spa Association:
A not-for-profit and impartial body.
Premier Software are proud to
hold membership.
“We use Core for online class
bookings which is extremely popular.
The whole process of booking a
class for members is so much
easier. They can book their favourite
class anytime and anywhere. It has
become a much more convenient
way for members to stay connected
via the latest technologies.
“This means they can book and
change a class at their leisure.”
Roy Burkey –
General Manager, Thornton Hall
Accreditations:
PCI-DSS certified: PCI-DSS
Compliance is a continuous
process, Core is assessed to ensure
it meets these required standards
to guarantee payment data
is kept safe.
SEPA accredited: Core is SEPA
accredited which enables clients
to make seamless, cashless
euro payments.
“We get everything we need
from Core. It’s a well-rounded
tool that allows for a great many
improvements with a business.
From tracking traffic to prompting
a staff member about a
customer’s birthday.”
Anthony Betteridge –
Spa Naturel Fitness, Mercure Hotels
Page 29 | Core by Premier

We are at the
of your business
Whilst every spa, wellness and leisure facility is unique, Premier Software has been successfully installed at
various destinations around the world. Designed to provide the complete business solution, Core manages
your treatment rooms and memberships right through to financial reporting and marketing.
Page 31 | Core by Premier

9 & 10 Heritage Park
Hayes Way
Cannock
Staffordshire
WS11 7LT
Telephone: +44(0)1543 466580
Email: sales@premiersoftware.co.uk
Website: www.premier-core.com