Vigo Connect Fitting Guide - Oticon

Vigo Connect Fitting Guide 

The Complete Guide to Fitting Vigo Pro Connect and Vigo Connect 

using Genie 2009.2

Introducing Vigo Connect and Genie 2009.2 

Vigo Connect is available in two complete families – Vigo 

Pro Connect and Vigo Connect. Powered by Oticon’s industry 

leading RISE platform and 8 kHz of bandwidth, Vigo Connect 

delivers superior sound quality, wireless connectivity and advanced 

artificial intellegence in the form of Decision Maker2 

(DM2), which automatically optimizes the speech to noise 

ratio in all situations. 

Key Vigo Connect features: 

• Wireless connectivity 

• Decision Maker2, (DM2) 

• Multi-band Adaptive Directionality 

• TriState Noise Management with Voicefinder 

• DFC2 

• Automatic Adaption Manager 

• VC Learning 

Vigo Connect is available in all styles 

from sleek, elegant colored mini BTEs 

with the choice of battery size 312 or 13, 

BTE Power (battery size 13), RITE and 

RITE Power* to ITE, ITC and CIC. 

In terms of performance, features and styles, no other midpriced 

hearing instrument delivers so many benefits and so 

much flexibility compared to size. 

* For guidance on how to fit Vigo Connect RITE Power refer to 

the RITE Power Fitting Guide. 

2 VIGO CONNECT FITTING GUIDE 3

Content 

Connecting to Genie 6 

Fitting Vigo Connect in Genie 8 

nEARcom 8 

Family Step 10 

Structure in Genie 11 

Selection Step 12 

Fitting Step 13 

Program Manager 15 

Adaptation Manager 16 

Automatic Features 17 

Other Tools 18 

Live Demonstration 20 

Analyzer 22 

Fitting Assistant 24 

Real Ear Measurements 25 

End Fitting 26 

Buttons and Beeps 27 

Double Button on BTE and RITE 28 

Phone and Accessories 29 

User Instructions 30 

ConnectLine 33 

Pairing Guide and Daily Use 34 

Streamer and Cell Phones 35 

Pairing 35 

Daily Use 35 

Streamer and the TV adapter 37 

Pairing 37 

Daily Use 37 

Streamer and the Phone adapter 38 

Pairing 38 

Daily Use 38 

Audio Streaming 40 

Vigo Connect RITE 43 

Selecting Speaker Unit Length 44 

Speaker Unit L/R-Marking 45 

Speaker Unit Size 45 

Attaching the Speaker Unit 46 

Replacing the Speaker Unit 47 

Attaching the Ear Grip 47 

Taking off the Ear Grip 49 

Inserting and placing the device on the ear 49 

Shaping the Speaker Unit 50 

Vigo Connect BTE Corda 2 52 

Ear Pieces 54 

Fitting Range for Vigo Connect RITE 55 

Fitting Range for Vigo Connect BTE 13 with Corda 2 55 

Selecting Dome 56 

Choosing the correct size of Domes 58 

Changing the Dome 59 

RITE Mold 60 

Short Vents 61 

Canal 62 

Long Vents 62 

Attaching the RITE Mold 63 

Taking off the RITE Mold 65 

Corda 2 Custom Mold and Canal 66 

Fitting Corda 2 with Molds in Genie 67 


Connecting to Genie 

Vigo Connect is programmed using the Genie fitting 

software compatible with NOAH 3.0. Oticon programming 

cable #3 (right and left) is used to program all 

devices. 

Programming Adaptors 

Flex connect for CIC 

Programming shoe for all RITE and BTE models 

Programming adaptor for HS/LP and ITC 

Connecting the Programming shoe to BTE or RITE 

1. Open the battery door on the instrument and slide the 

programming shoe into the guide as shown. Insert battery. 

2. Close the battery door and attach the HI-PRO or 

NOAHlink cable. 

Connecting the Programming adaptor to HS/LP and ITC 

1. Open the battery door and slide the programming 

adaptor into the battery door as shown. Make sure the 

red arrow marking on the adaptor is next to the + marking 

on the guide. 

2. Close the battery door and attach the HI-PRO or 

NOAHlink cable. 

Cordless Fitting with nEARcom 

3. With nEARcom you have the possibillty of escaping 

from the cable jungle and fitting Vigo Connect instruments 

cordlessly. To learn more about cordless fitting with 

nEARcom, see page 8. 


Fitting Vigo Connect in Genie 

nEARcom 

For greater flexibility and comfort use nEARcom without 

cables to fit Vigo Connect instruments. 

To prepare Genie for nEARcom, see the nEARcom Quick 

Guide. 

Detect the instruments 

1. Insert fresh batteries into the instruments and switch 

on the instruments. 

2. Lay nEARcom on the table and place the instruments 

in the middle of the neck loop. 

3. Click Detect for cordless programming. 

Cordless programming 

Wired programming 

Instruments which have never been programmed must be 

assigned to the correct side – left and right – in Genie. 

Use a BEEP test as follows: 

To identify the instrument keep it in the middle of the 

neck loop and click BEEP. The instrument will beep for 

6 seconds. 

While the instrument is beeping, remove it from 

nEARcom and listen to it. 

If the instrument does not beep, return it to the middle of the 

neck loop, click the Change side icon 1 and click the same 

BEEP. Listen to the instrument again. 

Click Continue and proceed with the fitting. 

8 VIGO CONNECT FITTING GUIDE 9 

1

Family Step 

Click ‘Detect’ to detect connected instruments. Genie will 

display what has been detected. Click Continue to go to the 

selection screen. 

Note: You can simulate a fitting by selecting ‘Vigo Connect’ 

from the Family circle. Select Vigo Pro Connect or Vigo 

Connect from the second level screen that opens. 

Structure in Genie 

The Organizer – Horizontal Navigation 

1 2 3 4 5 6 

1. Client: Appears only when running Genie outside NOAH. 

2. Counseling: Appears only if Gateway has been installed. 

3. Family: Selection of all hearing instrument families. 

4. Selection: Select instrument styles and features. 

5. Fitting: Verifying and fine tuning of settings. 

6. End Fitting: Verify and set user operated buttons 

and link Streamer. 

Task Pane – Vertical Navigation 

In each organizer step there is a Task Pane that gives access 

to tools and links related to where you are in the fitting 

process. 


Selection Step 

Vigo Connect comes in all styles from CIC to BTE Power 

including RITE (Receiver In The Ear). 

Vigo Connect has a number of options. Not all options are 

available in all styles. If a style is selected, only the options 

available in that style will be visible. If a style has not been 

selected, select the relevant features you want and Genie will 

display available instruments that match your criteria. 

Auto Phone will ensure that the instrument automatically 

switches to a dedicated phone program (either telecoil or 

microphone) when a phone is held to the ear. 

If you are fitting Streamer to the Vigo Connect instruments, 

select Streamer in the feature list. 

If you are working with Corda 2 , select or detect the BTE 312 

or 13 and select Corda 2 under Earpiece. For RITE select Dome 

or RITE Mold. 

In the Personal Profile you can provide extra information 

and thereby get a more individualized fitting for your client. 

Fitting Step 

The connection bar indicates whether the instrument is either: 

Not Connected (Grey); Connected with data changed in Genie but 

not saved in the instrument (Yellow); or, Connected with settings 

programmed and stored in the instrument (Green). 

The Adaptation Manager provides easy access to a gradual 

acclimatization process in three steps. Changing steps effect 

gain, compression and the frequency response. 

Instruments can be fine tuned in each of 8 independent frequency 

channels in Vigo Pro Connect and 6 in Vigo Connect. 

By default, the channels are gathered in three regions: LF, MF 

and HF channels. 

Soft (50 dB SPL) and Loud (80 dB SPL) input levels can be 

adjusted. Select both LF, MF or HF controls by clicking the LF, 

MF or HF button in the table. By selecting “All”, all gain controls 

will be selected. The colors of the control values are blue 

(left) and red (right) when the device is at prescribed settings. 

If the control value is no longer at prescribed settings, 

the value turns black. 


Adjusting the fitting controls 

By clicking the each or all of the three regions can be 

expanded to display all the underlying frequency channels. 

Click to display the MPO controls for each region or channel. 

Adjust the gain controls in 1 dB steps in the selected fields. 

MPO is displayed in dBHL while gain is displayed in dB (IG). 

RITE/Corda 2 only: 

For RITE instruments and BTE 312 or 13 instruments with Corda 2 

with domes no low-frequency gain is provided in the initial 

setting due to the dominating natural sound. 

Therefore the LF region is disabled in the fitting. If you want to 

make adjustments in the LF region, expand the region and 

you will get access to the underlying frequency channels. 

Program Manager 

In the Program Manager you can activate, configure, delete, 

and change the order of the programs. 

For general programs you can choose between the NAL NL1 

and DSL v5.0 fitting rationales. 

Two phone programs exist, Microphone (M) or telecoil (T). 

You choose whether you want to activate the program on the 

left or right ear. By default a copy of P1 reduced will be placed 

in the other instrument. 

If you have an Auto Phone in the instrument, you can activate 

the automatic functionality in the lower right corner. 

You do not have to add a Phone program in P2 – P4. You can 

choose whether the program should be a Microphone or a 

Telecoil program (when Telecoil is available). This program is 

configured either here or in the End Fitting Step. 

If you are fitting Streamer to your Vigo Connect instruments, 

adjustments to Streamer programs are done in the End Fitting 

step. 

BTE instruments are compatible with DAI and FM shoes and 

RITE instruments are compatible with the DAI shoe. When the 

shoe is attached to the instrument, you will automatically 

have access to two extra programs: 

• DAI/ FM + Microphone (default) and 

• DAI/FM only. 

The two programs are based on the settings in P1. 

Any adjustments are handled in the End Fitting step. 


Automatic Adaptation Manager 

The three step Adaptation Manager helps clients gradually 

adjust to the full response of hearing instruments. 

Set the Adaptation Manager 

1. New users 

2. Semi-experienced and experienced users 

3. Experienced users. 

Verify the prescribed setting, for example by using the 

various built-in sounds and sound environments in Genie. 

Automatic Adaptation Manager 

Specifying the transition time between steps allows for an 

automatic and smooth acclimatization period. 

1. Check to activate the Automatic Adaptation Manager. 

2. Set the initial and final step for the adaptation process. 

3. Specify the adaptation time. 

Automatic Features 

The Decision Maker 2 system automatically controls five 

premium instrument features: Multiband Adaptive Directionality, 

TriState Noise Management with Voice Finder, 

Automatic Adaptation Manager, VC Learning, and Dynamic 

Feedback Cancellation 2. 

In the Automatics section you can enable or disable the 

Directionality and Noise reduction in Vigo Pro Connect and 

Vigo Connect instruments. 

TriState Noise Management uses Voice Finder to detect if 

speech is present or not. Noise Reduction will be applied to 

provide comfort in noisy situations without compromising 

important speech cues. (Vigo Connect has modulation based 

noise management). 

Multiband Adaptive Directionality is designed to provide 

benefit from Directionality in situations where the 

Speech-to-Noise ratio can be improved.(Vigo Connect has 

Adaptive Directionality Tri mode). 


Other Tools 

Acoustics: 

Use the Acoustics tool to change vent size or dome type. 

Feedback Manager: 

This is a fast and effective way to set the instrument’s 

feedback limits to ensure that no static feedback is present, 

however the introduction of DFC 2 makes this almost unnecessary. 

If feedback occurs, run the FBM from P1. The feedback limits 

will be applied to all programs in the hearing instrument. 

Note: It is not possible to adjust the controls above the new 

feedback limit. Gain limits applied to the control setting 

depend on whether the DFC 2 system is active or not. 

This means that gain can be increased more when the DFC 2 

is enabled. 

All Vigo Connect instruments have Dynamic Feedback Cancellation 

2 that contributes to the instruments’ superb sound 

quality. 

Identity Selector: 

In the Identity Selector you can change between the different 

identities. If any fine tuning has been done in the current 

Genie session, it is also possible to change between fine 

tuned and prescribed identities. 

Note: Identities and the Identity Selector are only available 

for the NAL-NL1 rationale. 


Live Demonstration 

Live Demonstration is designed to show in real-time how 

Vigo Connect evaluates the listening environments in several 

dimensions. Live Demonstration consists of three elements: 

Amplification, Directionality and Noise Management. Live 

begins automatically once an instrument is connected. 

You can pause Live by clicking the On/Off button on the left. 

To demonstrate the response for one ear at a time, select L 

or R to switch between ears. Play the relevant sound environments 

suggested in the tabs to support your demonstration. 

The Amplification tab shows the actual aided response 

(output) vs. the unaided input, as well as both (input and 

gain). Use the ear icons to switch between ears when demonstrating 

one ear at a time. Use the mute button to temporarily 

let the patient compare the sound of the instrument with an 

unaided response. 

The Directionality tab displays the current directionality 

mode of both instruments: Surround, Split or Full. The icons 

on each side indicate what directionality mode each instrument 

is in. 

Noise Management shows how much noise is reduced by 

the Noise Management system in each fitting channel and 

how speech is preserved. The right and left panels show the 

sound environment 

(Quiet, Speech, Speech in Noise, Noise or Wind) as it is 

detected by each instrument. 


Analyzer 

Vigo Connect’s Analyzer displays instrument usage and 

environmental data. After the instruments are programmed in 

Genie and switched on, they start to collect data and learn. 

At a follow-up visit you can open Analyzer and see the acquired 

statistics. 

Vigo Connect does not log information while connected to 

Genie. 

Summary provides an overview of the data and learning 

collected in the instrument. 

Usage displays total instrument and program usage. 

Volume control is active for instruments with a volume 

control and analyzes the use of it. 

Signal processing: the Envirogram summarizes the overall 

sound levels for all general programs. 

VC Learning (only available in Vigo Pro Connect) is a feature 

that helps the Vigo Pro Connect instruments adapt to user 

preferences and sound environment over time. The instruments 

will register the preferred volume setting in specific 

situations dependent on level (Soft and Loud) and content 

(Speech, Speech in Noise and Noise) and automatically 

adapts to the preferred setting. 

Configuration: Under configuration you can disable VC Learning 

and Analyzer by deselecting the checkboxes. 


Fitting Assistant 

The Fitting Assistant is a tool designed to deal with common 

problems that require adjusting the hearing instrument at 

the fitting or follow-up visit. 

To operate the Fitting Assistant, select the tab that expresses 

the client’s complaint and then a control (such as Loudness). 

Click the control to adjust it. 

The adjustments made in the Fitting Assistant are immediately 

visible in the graphs. When you open the tool in the future, 

you can see how far from the starting point (the middle) 

the controls have been moved. 

The Fitting Assistant can be used individually for each 

program in the instrument. 

Real Ear Measurements 

The Genie REM tool lets you verify your fitting by comparing 

your Real Ear Measurement equipment with Genie. 

Use the tool to activate or deactivate advanced features to 

match the purpose of the measurement. 

In order to compare your measurement to target and simulated 

curves in Genie, make sure that the Genie curves are 

based on the same signal type and level as measured. 

Note: For custom instruments you cannot verify the Directionality 

when the programming cable is in the instrument. 

Also, the response in REM can be affected by interference 

of the programming cable. 


End Fitting 

The End Fitting step covers all tools that are related to user 

operations of the instrument as well as Oticon Streamer 

The Save and Exit screen contains information about the 

Vigo Connect instruments. It also gives you the possibility to 

link Streamer to the instruments. 

To link Oticon Streamer to the instruments, click “Read serial 

number” and follow the instructions provided on the screen. 

If your instruments are connected via HI-PRO you cannot use 

the automatic read-out. Instead you need to type in the serial 

number of your Oticon Streamer. You find the number in the 

silver area on the back of Streamer. 

Buttons and Beeps 

In the Button and Beeps you define the functionality of the 

available buttons, volume control and beeps on the instruments. 

This is the place where you choose whether you want the 

buttons to affect both instruments at the same time by clicking 

the Binaural Coordination button next to the operation you want 

handled. 

You have the option of including a Mute function in the buttons. 

By default this is set to off. When turned on, the Mute function 

can be activated by the client with a long push on 

the button. 


Double Button on BTE and RITE 

For BTE and RITE instruments you can choose to make the 

control work as program change buttons, or as a volume control, 

or both. Discuss with your client which operation should be 

included in the instruments. If there is a need for both Volume 

Control and Program Change, then you need to consider if you 

want both operations on both instruments. Alternately, you can 

configure one instrument with program change functionality and 

the other with volume control functionality. Remember to enable 

binaural coordination to make sure that changes are applied to 

both instruments with this configuration. 

If you choose to have either the program change or volume 

control in the button, this is activated by a short push on 

the button. If you choose to have both functionalities in the 

instrument, then the volume control is activated by a short 

push on the button while a program change is activated by 

a medium-long push. 

In the User Instruction task you can print the button configuration 

and include it in the Instructions For Use to provide the 

information for your client. 

Beeps 

The Beeps tab is used to define the audible alerts for program 

and volume control changes as well as decide when 

there should be audible alerts in the instruments. 

Phone and Accessories 

The Phone and Accessories tool provides an overview of the 

phone programs and it helps you to define the functionality of 

Auto Phone programs, Streamer programs and DAI/FM programs 

when relevant. 

For Auto Phone programs you can enable or disable the 

functionality and choose whether the program should be a 

Microphone or a Telecoil program (when Telecoil is present). 

In the Streamer tab you can link Streamer to the Vigo Connect 

instruments if you haven’t done so at the Save and Exit 

screen. You can also set the relationship between Streamer 

and microphone signals for Phone conversations as well as 

for microphone signals for TV listening. 

On the DAI/FM tab you can choose to boost the DAI/FM 

signal in situations where both DAI/FM and the microphones 

on the instruments are active. 

Note: FM is only available in BTE instruments. 


User Instructions 

This tool indicates how the buttons are configured on the 

Vigo Connenct instruments. Use this tool to instruct the client 

in the operations possible on each instrument. It is possible to 

print the information for the client, so they can take it home. 


ConnectLine 

ConnectLine is a range of solutions that wirelessly connect 

Vigo Connect instruments and Streamer to: 

• Hands-free phone conversation on cell phones 

• Landline phones 

• Sound and music from TV, radio, music players, computers 

and other devices 

• Remote control of the HI. Operate the volume control and 

program change on the Vigo Connect instruments 

Streamer wirelessly transmits sound from the phone, the TV 

etc. to both hearing instruments and thereby tremendously 

improves the overall sound quality and speech to noise ratio. 

Streamer connects wirelessly to Bluetooth cell phones. 

The TV adapter wirelessly transmits sound from the TV 

to Streamer. 

The Phone adapter acts as a wireless connection between 

the Streamer and a landline phone. 


Pairing Guide and Daily Use 

Before using Streamer with a Bluetooth cell phone, the 

TV, or other Bluetooth devices, Streamer must be paired to 

each of these devices. Pairing means a wireless link is established 

between the two units, enabling them to identify each 

other and communicate whenever they are turned on and 

within range of each other. Pairing is done by placing both 

units into pairing mode. The units automatically will search 

and find each other. 

Adjusting Volume 

Use the Up/Down button on Streamer to adjust the phone 

volume level in the hearing instruments. 

To adjust the volume, press Up or Down shortly. Repeat the 

short press to do further adjustments. 

Note:The volume level when streaming set by Streamer is 

memorized. The next time your client is watching TV/making 

a phone call, the memorized volume level will be applied. 

The memorized volume level is reset when the “Connect” 

function is turned off. 

Muting the hearing instrument microphones 

By default, the hearing instrument microphones are enabled. 

To mute the microphones in order to hear the phone conversation 

better, press and hold the Volume button for 2 seconds 

(up or down). 

Pressing the Volume button for 2 seconds again activates 

the hearing instrument microphones. 

Note: the microphone state is memorized for each streaming 

application by Streamer. Next time your client is watching 

TV/making a phone call, the memorized microphone state 

will be used. 

The memorized microphone states are reset when the 

“Connect” function is turned off. 

Streamer and Cell Phones 

Pairing 

Prepare the cell phone: 

1. Refer to the manual of the cell phone for detailed instruction 

on how to conduct the pairing (normally, it is referred 

to as “find new audio equipment”). Set up the cell phone 

as instructed. 

Note: For further information refer to the pairing guide 

located on www.oticonusa.com 

Prepare Streamer: 

2. Confirm that the key lock is deactivated. 

3. Press the Streamer Bluetooth button for 5 seconds until 

the blue light starts flashing rapidly. 

The two devices are now establishing a connection to 

each other. 

Cell phone handling: 

4. When the cell phone has received Streamer information, 

‘Streamer 1.2’ will appear in the display. 

5. Go to ‘Streamer 1.2’ in the cell phone display and 

press select. 

6. You will now be prompted for a pincode: all Streamer pincodes 

are four zeros (0 0 0 0) – note, that just like for other 

pincodes the 0’s most probably will appear as asterisks (*). 

7. Streamer and the cell phone are now paired. 

The pairing is done only once. If the phone is switched off 

or the Streamer battery is drained, the units will remained 

paired when turned on again. 

Daily Use 

Phone calls with Streamer 

Streamer must be within 10 meters of the cell phone. 

Wear Streamer around the neck in the neck strap. (It is an 

antenna). 

The Bluetooth connection must be active in order for the 

wireless connection between Streamer and the cell phone to 

work: 

Press and hold the Connect button for 2 seconds until the 

blue light turns on. After one minute the blue light will automatically 

go into sleep mode to prolong battery lifetime. 


To turn off the blue light immediately, activate the key lock 

slider. 

Incoming calls 

A ringing tune is heard in the hearing instruments and 

the green rim light around the Phone button flashes. 

Answer 

Press Streamer’s Phone button shortly. Streamer answers 

the call and the green rim light will switch to solid light. 

The call is now directed into the hearing instruments. 

Talk in the direction of the microphone on Streamer. 

Hang up 

Press Streamer’s Phone button shortly. Streamer hangs 

up the call, the green rim light turns off and the hearing 

instruments return to the previous program. 

Make a call 

Use the mobile phone to make the call. When the call goes 

through, talk into Streamer – do not press the Phone button 

on Streamer. 

Microphone 

(Volume/program change) Up/Down 

Key Lock 

Phone 

Audio (TV/music) 

Connect 

Battery Indicator 

Music Connection e.g. MP3 

Power 

Streamer and the TV adapter 

(For installation of the TV adapter refer to the Installation 

Guide and Genie Instruction Videos). 

Pairing 

1. In order to prepare the TV adapter and Streamer as a pair, 

the devices must be placed close together. Place Streamer 

right next to the plugged-in TV adapter (less than 30 cm /1 

ft between devices). 

2. Assure that Streamer’s key lock is deactivated. 

3. Press Streamer Connect button for 5 seconds until the blue 

light starts flashing rapidly. 

4. The two devices are now establishing a connection to 

each other. 

5. Within one minute the TV adapter connects to Streamer 

and pairing is complete. 

– The orange STATUS indicator on the TV adapter shows 

a solid light. 

Pairing is done only once and will normally not have to be 

repeated. 

Daily Use 

TV listening 

Wear Streamer around the neck with the neck strap. 

Streamer must be within 10 meters from the TV adapter. 

START sound 

Press the Audio button shortly. Streamer connects to 

the TV adapter. 

After a few seconds the orange solid light is shown on 

Streamer and the TV adapter. 

The hearing instruments will receive the TV sound. 

STOP sound 

Press the Audio button shortly. 

Streamer disconnects from TV adapter. 

All orange lights turn off and the hearing instruments return 

to the standard program (P1). 

Note: The Connect function on Streamer must be activated to 

allow transmission from the TV. If not active, it automatically 

turns on when starting TV listening. Deactivating the Connect 

function must be done manually with the Connect button. 


Streamer and the Phone adapter 

(For installation of the Phone adapter refer to the Installation 

Guide and Genie Instruction Videos). 

Pairing 

In order to prepare the plugged-in Phone adapter and 

Streamer as a pair, both devices are set into paring mode at 

the same time. 

1. Assure that Streamer’s key lock is deactivated. 

2. Press Streamer Connect button for 5 seconds until the blue 

light starts flashing rapidly. 

3. Press the red Phone button on the Phone adapter for 

5 seconds until the red status indicator flashes. 

4. Within half a minute the Phone adapter connects to 

Streamer and pairing is complete. 

5. The red status indicator of the Phone adapter gives a solid 

red light. 

6. The blue light in the Streamer Connect button gives solid 

light for 5 seconds and then shows slow fading light. 

Pairing is done only once and will normally not have to be 

repeated. 

Daily Use 

Phone calls with Streamer 

Wear Streamer around the neck in the neck strap. 

The Connect function must be active in order for Streamer 

and the Phone adapter to work: 

Press and hold the Connect button for 2 seconds until the 

blue light turns on. After one minute the blue light will 

automatically go into sleep mode to prolong battery life. 

To turn off the blue light immediately, activate the key lock 

slider. 

Streamer must be within 10 meters of the Phone adapter and 

the red status indicator on the Phone adapter must show 

solid light. 

Incoming calls 

A ringing tune is heard in the hearing instruments and 

the green rim light around the Phone button flashes. 

Answer 

Press Streamer’s Phone button shortly. Streamer answers 

the call and the green rim light will switch to solid light. 

The call is now directed into the hearing instruments. 

Talk in the direction of the microphone on Streamer. 

The red status indicator on the Phone adapter flashes during 

the call. 

Hang up 

Press Streamer’s Phone button shortly. 

Streamer hangs up the call, the green rim light turns off and 

the hearing instruments return to the previous program. 

– The red status indicator on the Phone adapter switches 

to solid light. 

Make a call 

1. Press Streamer’s Phone button shortly (or shortly press 

the red Phone button on the Phone adapter). You will now 

hear the dial tone in the hearing instruments. The green 

rim light shows solid light on Streamer’s Phone button. 

2. Pick up the phone/phone receiver and dial the phone 

number. 

3. Turn off the phone or put the phone receiver back down. 

– The red status indicator on the Phone adapter flashes 

during the call. 

Hang up 

Press Streamer’s Phone button shortly. 

Streamer hangs up the call, the green rim light turns off, and 

the hearing instruments return to the previous program. 

– The red status indicator on the Phone adapter switches to 

solid light. 

Make sure that the phone is turned off, or the receiver is 

back on! 


Audio Streaming 

Streamer can stream audio signals from radio, PC, MP3 

players or other devices. 

Audio sources using Bluetooth can be paired to Streamer 

to stream music etc. wirelessly. Other audio sources can be 

connected by means of the Audio Cable. Communication 

from Streamer to the Vigo Connect hearing instruments will 

always be wireless. 

Wireless Audio Input 

Music from a stereo Bluetooth device is connected to 

Streamer when: 

– the two devices are paired 

– the device is within Bluetooth range (10 meters) 

When the music player (or other stereo audio source) is 

turned on, streaming is automatically started via Streamer 

and played in the hearing instruments. 

The music cannot be started from Streamer’s Audio button. 

Stop wireless audio streaming 

The audio streaming is ended by pressing Streamer’s Audio 

button. The hearing instruments will return to the General 

program (P1). 

If wireless audio streaming is again wanted, it must be 

initiated from the music player by stopping and starting 

the music with a short break in between. 

Wired Audio Input 

When the audio cable connects from an audio player to 

Streamer, Streamer will start streaming sound after the Audio 

button is pressed. 

Stop audio streaming 

When the jack is removed or the Audio button is used to end 

the audio transmission, the hearing instruments will return 

to the General program (P1). 

Accepting phone calls during audio streaming 

(wired or wireless) 

If a phone call is accepted while the audio signal is activated, 

the phone call will receive priority. 

When the phone call is over Streamer will return to audio 

streaming. 


Wearing Streamer 

Streamer should be worn with the neck strap. This enables 

hands free operation and undisrupted sound quality. 

Battery 

Streamer has a built-in rechargeable battery. The battery will 

last 4-5 hours when audio streaming is active. 

With the Connect function enabled, the battery will last for 

60 hours. The battery indication will start blinking when 

the battery is close to empty (about 5 minutes left), and an 

audible signal will be sent to the hearing instruments. 

Recharging the battery from empty takes approximately 

4 hours. Streamer will work while being charged. 

When fully recharged the battery indicator light is solid green. 

Note: The green light disappears when Streamer is 

disconnected from the charger. 

Keyboard lock 

You can lock the keyboard to avoid unintended activation of 

the buttons. The slider button on the top of Streamer locks 

and unlocks the keyboard. 

Important! How to use the neck strap 

As a safety device, the neck strap has a plastic shell that 

automatically breaks if the strap gets caught in anything. 

This safety shell is NOT a lock, and under normal use will 

not be broken. 

If the safety shell is separated or broken, the neck strap 

must be replaced. 

Do not shorten or modify the neck strap in any way. For 

example, do not tie a knot in it to shorten it. 

Vigo Connect RITE 

To get a good cosmetic and comfortable fit with 

Vigo Connect RITE please consider the following: 

• Selection of correct speaker unit length 

• Selection of correct dome size 

• Insertion of the speaker correctly when placing 

the instrument on the ear 

• Using the ear grip for retention, if necessary 


Selecting Speaker Unit Length 

The speaker unit is available in four lengths and left/right 

versions. No. 1 is the shortest and no. 4 is the longest. 

The lengths most commonly used are size 2 and 3. 

The goal is for the speaker to sit comfortably and to be hidden 

in the ear canal. The wire should be flush with the skin. 

Use the RITE measuring tool to select the correct length of 

speaker unit. The correct length of speaker unit corresponds 

to the size-marking on the measurement tool that fits the top 

of the ear canal opening. If between numbers, choose the 

bigger one. 

1 

2 

3 

4 

Speaker Unit L/R-Marking 

The receiver has a small blue/red band to indicate which 

ear the device is programmed for. 

L (blue)/R (red) marking 

Speaker Unit Size 

The length of the speaker unit (1, 2, 3 or 4) is indicated 

on the receiver. 


2

Attaching the Speaker Unit 

Attach the speaker unit by inserting it into the shell 

until it snaps into place. 

1 2 

3 

Replacing the Speaker Unit 

The best way to replace the speaker is by using the Multi tool 

with the dedicated extension point. The extension point is 

placed on the screw driver tip. 

Press the speaker locking lever through the hole to release 

the speaker unit and gently pull the speaker unit out. 

Attaching the Ear Grip 

The ear grip should be used to obtain a more secure hold 

in the ear canal. It is available in one version for both left 

and right ears. Insert the ear grip in the slot in the receiver. 

Important: Pull the ear grip until its top is positioned in 

the slot. During insertion, the top should point away from 

the dome as illustrated. If it is wrongly inserted, the ear grip 

might be difficult to place in the concha. 


C C 

If the ear grip seems too long in the concha, you may cut/trim 

it to the desired length. Use caution not to leave a sharp and 

pointy end when cutting as this can cause irritation in the ear. 

Taking off the Ear Grip 

Use a finger nail to dislodge the ear grip and push from 

the other side. 

Inserting and placing the device on the ear 

1. Insert the speaker with a Dome/RITE Mold in the ear canal. 

2. Place the amplifier behind the ear. The speaker unit with 

the Dome/RITE Mold should be placed far enough into 

the ear so that the speaker wire lies flush with the client’s 

head. When looking at your client face-to-face, you should 

not see the speaker wire protrude/stick out. 


1 

3 

2 

4

Shaping the Speaker Unit 

If the speaker unit is too long, the amplifier will sit too low on 

the ear and the microphones will not point in the right direction. 

Also, the wire will not follow the helix nicely behind the 

ear. 

If the speaker unit is too short, the speaker will be difficult to 

place deep enough in the ear canal to get a secure hold, and 

it may fall out. (It will feel unpleasant on the top of the ear). 

If the wire is not flush with the skin, check that the insertion 

depth is correct. You may need to use another dome size if 

the speaker unit needs to move further in the ear canal. 

• If the wire is still not flush, you might want to change 

the curve of the speaker wire to either straighten it a little 

or to change the insertion depth. This is not difficult, but 

the following steps are important to avoid damaging 

the speaker unit: 

• Use a hair dryer or spectacle instrument at low heat 

setting. 

• Heat for a short time – a matter of seconds. 

• Bend into desired shape and hold shape until wire 

is cooled off. 

• Do not use excessive heat and do not exceed 130°C. 

“S” Curve 

• To add length to the receiver, straighten out or elongate 

the S portion of the speaker wire. 

Bend into the Canal 

• Adjust this bend to stop the wire from bowing out from 

the side of the client’s ear, or to increase the depth of 

speaker insertion. 


S-curve 

Bend into the canal

Vigo Connect BTE Corda 2 

Vigo Connect BTE 312 and 13 can be adapted for use with 

Corda 2 thin tube fitting. 

The new Corda 2 kit contains all elements for success with 

thin tube fittings including: 

• Left and right tubes in four lengths 

• Three sizes of Corda open domes 

• Corda Plus domes 

• Measurement tool and cleaners 

• Corda 2 Quick guide 

• Adapter for RISE instruments 

• Adapter for older instruments 

• Service tool and extra pins for adapter/hook attachment 

Please refer to the Corda 2 Quick guide for complete 

information. 

0-0.9 0-0.9 


589-25-130-00 (5x) 

589-25-131-00 (5x) 

589-25-132-00 (5x) 

589-25-133-00 (5x) 

1-0.9 

2-0.9 

3-0.9 

589-25-100-00 (10x) 

Plus 

570-07-430-00 (10x) 

S 

570-07-431-00 (10x) 

M 

570-07-432-00 (10x) 

L 

890-21- 

260-00 

(20x) 

890-21- 

250-00 

(1x) 

589-25-150-00 (10x) 

589-25-120-00 (10x) 

890-22-270-00 (1x) 

502-15-191-00 (3x) 

589-25-140-00 (5x) 

589-25-141-00 (5x) 

589-25-142-00 (5x) 

589-25-143-00 (5x) 

1-0.9 

2-0.9 

3-0.9 

911 49 500 00/ 02.08

Ear Pieces 

Fitting Range for Vigo Connect RITE 

dB HL 

-10 

0 

10 

20 

30 

40 

50 

60 

70 

80 

90 

100 

110 

120 

125 250 500 1k 2k 4k 8k Hz 

RITE Mold 

Power Dome 

Dome 

Open Dome 

6 mm 

8 mm 

10 mm 

Plus Dome 

One Size 

Power Dome 

8 mm 

10 mm 

12 mm 

RITE Mold 

Fitting Range for Vigo Connect BTE 13 with Corda 2 

dB HL 

-10 

0 

10 

20 

30 

40 

50 

60 

70 

80 

90 

100 

110 

120 

125 250 500 1k 2k 4k 8k Hz 


Earmold 

Corda2 

Open Dome 

S (Small) 

M (Medium) 

L (Large) 

Plus Dome 

One Size 

Custom Mold

Selecting Dome 

The Open Dome is available in three different sizes: 

See page 54 and 55. The most commonly used is the 8 mm 

(RITE) and M (Corda2) dome. The Plus Dome is available in 

one size only. The Open Dome is suitable for hearing losses 

up to 70 dB in the high frequencies and is the best option 

for most users. 

The Plus Dome allows more mid-frequency gain and extends 

the fitting range to 80 dB HL in the high frequencies. It is suitable 

if the user wants more loudness or more mid-frequency 

gain. Genie will automatically prescribe Open or Plus Dome. 

For RITE instruments you also have the possibility of 

selecting Power Domes for instant fittings of up to 80 dB 

flat hearing losses. The Power Dome is available in three 

different sizes, see page 54. 

The oval tip of the Plus Dome should always be placed on 

the speaker unit as illustrated: 

✓ ✗ 

Note: There are separate domes for RITE and Corda 2 domes. 

These are NOT interchangeable. A RITE dome on a Corda 2 

fitting will be too loose and may remain in the patient’s ear 

when the hearing instrument is removed. 


Choosing the correct size of Domes 

The dome should sit comfortably in the ear canal and support 

and hold the speaker. Use an otoscope to inspect the 

client’s ear canal to determine dome size. 

Dome too small Dome too big 

If the dome is too small, the speaker will not be securely 

positioned in the ear canal and it may also itch or tickle in 

the ear canal. If the dome is too big, it will be difficult to get 

deep enough into the ear canal or collapse in the ear canal 

and be uncomfortable to wear. 

Changing the Dome 

Take off the old dome using your finger nails. Push the new 

dome onto the speaker. Give it a push to secure it safely. 

1 2 3 


RITE Mold 

The RITE Mold (Micro Mold) is an acrylic custom solution that 

can be used instead of a dome for a RITE fitting. Additionally, 

RITE molds are available in ITC, canal lock, and skeleton 

styles for improved retention when necessary. 

Up Indicator 

Adaptor 

RITE Molds are produced from a traditional, deep impression. 

The adaptor clearly indicates R (red) /L (blue) with a color 

marking. 

WaxStop 

Short Vents 

RITE Molds use tube-shaped vents, as in traditional ear 

molds, but the length is shorter than standard vents. Therefore, 

the RITE Mold vent effect is much larger than its actual 

diameter. Genie prescribes the vent size when RITE Mold is 

selected, e.g. Large (short). 

Check the RITE Mold vent size under Acoustics in the Fitting 

step. For further information about selecting vent sizes and 

effective vent sizes please refer to the Genie helpfiles under 

Acoustics. 

RITE Molds Actual vent size (mm) 

X-Large >2.4 

Large 2.4 

Medium 1.4 

Small 0.8 

No Vent 0 


Custom Molds 

These molds are a RITE Mold produced from a traditional, 

deep impression and is a good choice in cases with retention 

problems. 

The Canal Mold can be ordered as e.g. a skeleton canal 

or with a canal lock. 

Skeleton lock 

Half shell 

Canal lock 

Canal 

Long Vents 

Canals use tube-shaped vents just like RITE Molds. 

However, the vent is a little longer. Still, the Canal’s vent 

effect is larger than its actual diameter. Genie prescribes the 

vent size (from X Large to No Vent) when RITE Mold is selected. 

To reflect the actual diameter select the vent size 

for long vents, e.g. Large (long). 

RITE Mold Actual vent size (mm) 

X-Large >2.4 

Large 2.4 

Medium 1.4 

Small 0.8 

No Vent 0 

Attaching the RITE Mold 

When fitting Vigo Pro Connect RITE with RITE Molds follow the 

instructions below: 

Find the correct speaker unit length and attach it to the 

instrument (see Selecting Speaker Unit Length). 

1. Carefully insert the speaker into the RITE Mold and 

push until you hear/feel a click. 

2. When inserting the speaker into a RITE Mold, use the mold 

tool to snap the receiver more deeply into the mold, 

as pictured. 

3. The mold can rotate axially to ensure maximum comfort. 

Before placing the mold in the ear, turn the mold until the 

up indicator points upwards. 


RITE Mold Speaker Insertion Canal Speaker Insertion 

1 2 3a 

3b 

Note: Make sure that the speaker is not angled when inserted into the mold. An odd angle will prevent the speaker from 

engaging the adaptor. The click sound indicates that the speaker is placed correctly, and it should be done with only a 

little force. Don’t force the two units together! 

Taking off the RITE Mold 

The RITE Mold can’t be detached from the receiver without 

the Micro Mold tool. 

When detaching the RITE Mold follow the instructions to the 

right: 

1. Remove the Wax Stop. 

2. Place the RITE Mold in the tool as illustrated making sure 

that the cross in the adaptor is matching the tip of the 

tool. 

3. Press the tool into the mold to release the speaker unit. 

4. Now the RITE Mold can be removed from the speaker unit. 

1 2 3 


Corda 2 Custom Mold 

Like for Vigo Connect RITE, a Custom Mold is an option for 

Corda 2 solutions on BTE 312 and BTE 13. 

Additional Custom Molds are also available in e.g. canal 

lock and skeleton canal styles for improved retention, when 

necessary. 

Custom Molds in all shapes are produced from a traditional, 

deep impression. Custom Molds are made from a 

soft material and are available from independent earmold 

manufacturers. 

Custom Mold 

Canal Lock 

Skeleton Canal 

Half Shell 

Fitting Corda 2 Custom Molds in Genie 

1. Select Corda 2 instead of earmold. 

2. Go to the fitting step and verify the vent size of the molds. 

Select “Open dome” for an open mold with 

4 mm vent or “Plus dome” for a 3 mm vent. 

Note: Fine-tuning might be necessary when working 

with molds. 


904 71 811 00 / 09.09 

www.oticonusa.com 

People First 

We believe that it takes more than technology and audiology 

to create the best hearing instruments. That’s why we put the 

individual needs and wishes of people with hearing loss first 

in our development of new hearing care solutions.

Vigo Connect Fitting Guide - Oticon

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?