Patent Office - European National Trade Mark Offices

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iv Patents and Designs Journal No. 5940 26 March 2003 Notices - cont Issue formal filing receipts for correctly filed new patent applications within 3 working days of receipt. Issue formal filing receipts for correctly filed trade mark and design applications within 6 working days of receipt. Issue certified copies of patent documents for use abroad within 10 working days of request. Issue certified copies of extracts from the Trade Marks or Designs Registers within 7 working days of application. Issue trade mark or design renewal certificates within 6 working days of receipt of properly filed renewal applications. Issue patent assignment reports within 4 weeks of application. Issue formal statements of grounds arising from ex-parte refusals within 3 months of request. Confirm payment of patent renewal fees within 4 working days of receipt. Ensure that the proportion of bad acceptances published in the Trade Marks Journal is less than 1%.** Respond to all detailed examination correspondence on individual trade mark and design applications within 4 weeks. Respond to designs assignments and licence applications within 15 working days of receipt. * No figures available for November due to problems with the call reporting software. ** An explanation of this target is given on the attached Annex A If you wish to comment generally on performance against standards, or wish to suggest any other areas of the Office where standards might be established, please contact: Kath Gibbs Patent Office Room 3.R09 Concept House Cardiff Road Newport South Wales NP10 8QQ Tel: +44(0)1633 813775 Fax: +44(0)1633 814509 e-mail: custstandard@patent.gov.uk 99.8% 99.7% 95.4% 100% 99.6% 98.5% 100% 99.9% 31.7% 98.9% 100% You may also wish to know that there is a leaflet available with details of the Customer Service Standards and the Complaints procedure. Copies are obtainable from Kath Gibbs (as above).
26 March 2003 Patents and Designs Journal No. 5940 v Notices - cont ANNEX A Customer Standard 15 Explanation - October to December 2002 Customer Service Standard : To ensure that the proportion of bad acceptances published in the Trade Marks Journal is less than 1%. Month Journal No. Total Cases published in Journal No. of bad acceptances in Journal No. of bad acceptances as a % of total cases Comment October 6447 545 3 0.55% Standard met 6448 731 9 1.23% Standard not met 6449 520 6 1.15% Standard not met 6450 507 7 1.38% Standard not met Total for October 2303 25 25% Overall, for the month, 25 out of 2303 cases reviewed were deemed to be bad acceptances, meaning the target was not met. November 6451 551 6 1.08% Standard not met 6452 601 7 1.16% Standard not met 6453 533 8 1.5% Standard not met 6454 700 9 1.28% Standard not met 6455 582 4 0.68% Standard met Total for November 2967 34 20% Overall, for the month, 34 out of 2967 cases reviewed were deemed to be bad acceptances meaning the target was not met. December 6456 612 4 0.65% Standard met 6457 455 3 0.65% Standard met 6458 670 8 1.19% Standard not met 6459 662 7 1.05% Standard not met
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