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A D V E R T I S E M E N T [ C A S E S T U D Y ] Westar Energy Proves Knowledge is Power POSITIVE CHANGE Westar Energy, the largest electric energy provider in Kansas, is dedicated to providing its 650,000 customers with high quality service at below average prices. Although Westar Energy has received national recognition for maintenance and performance, the utility’s seven energy centers were constrained by homegrown mainframe information systems and reactive maintenance practices. The Company’s executives knew they could do better. They set out to grow best-in-class maintenance organizations. A select team of Westar Energy employees was created as a task force to plan the foundation for positive change. Goal-driven metrics were identified, and a new Enterprise Asset Management (EAM) system was chosen and put into place. David Walter, Engineer VI in Westar Energy’s “Engineering Reliability” department explains, “If you can measure against a goal, you can fix and improve the process. Metrics force the issue and fuel an environment of continuous improvement.” The value of this strategy became immediately apparent, and the utility expanded the EAM initiative over the next four years to include additional processes, modules, reports, and increasingly aggressive goals. THE SOLUTION In 1998, Westar Energy chose SPL WorldGroup’s Enterprise Asset and Work Management (SPL EAM, formerly known as the Synergen Series®), to replace its legacy systems. SPL EAM was selected over other vendor solutions because of its user friendliness, robust features, configurability, and low overall total cost of ownership. The application would enable standardized work practices and data formats across Westar Energy’s seven energy centers. In less than two years, all sites were live on SPL EAM and maintenance managers were ready to implement a new, three-pronged approach to power plant maintenance: 1. Improve Planning and Scheduling: Westar Energy wanted to modernize its maintenance system and organization by implementing best practice work planning and scheduling. 2. Integrate Maintenance and Supply Chain: Purchasing and inventory organizations would be a more closely integrated partner in support of maintenance efforts. 3. Measure and Improve Results: The utility sought to increase accessibility of information and better manage results by establishing goals and performance metrics. Westar Energy’s greatest challenge involved the cultural/ behavioral and procedural changes necessary to successfully implement goal-driven practices. Metrics would determine where weaknesses existed, and procedures would be implemented to improve performance. Personnel throughout the fleet were motivated to work together to overcome each limitation in pursuit of maintenance excellence. MEASURING SUCCESS SPL EAM serves Westar Energy work management needs, in the areas of work and project planning, scheduling, permitting, timekeep- ing, purchasing, inventory control, and more. Every transaction that occurs in a power plant is sent to the general ledger via SPL EAM. Using the data collected and stored in SPL EAM, Westar Energy executives are now able to track and measure performance and chart progress toward maintenance practice improvement goals. Westar Energy’s plant maintenance departments perform approximately 30,000 work order tasks per year and generate about 17,000 work schedules annually. The utility has met several of its “This year we met our goal for the percentage of hours spent on predictive and preventive activities, and we will very likely raise the bar next year.” goals in transitioning from reactive maintenance to a more planned and scheduled environment, and was able to build upon its success by measuring and improving work package planning, advance scheduling, schedule compliance, planned materials percentages, and related metrics. According to Walter, “About 18% of our maintenance work is currently unscheduled. Recognition of, and visibility into, the inefficiency of unscheduled work is helping us to change our work culture.” He adds, “This year we met our goal for the percentage of hours spent on predictive and preventive activities, and we will very likely raise the bar next year.” Westar Energy’s materials and purchasing organizations also tended to be reactive. With metrics this is changing. The utility stocks nearly 60,000 SKUs in its warehouses and executes more than 17,000 purchase orders each year. Objectives such as reduced inventory, increased use of blanket purchase orders, achieving consignment goals, and meeting required dates are measured. Westar Energy’s Generation Business Analyst, Sue Gordon says, “The internal lead time from requisition generation to purchase order issue has been dramatically reduced. Replacing previously arduous tasks with the capabilities of SPL EAM made this possible.” EFFICIENCY OF INFORMATION BREEDS SUCCESS Walter concludes, “We’ve always felt that our maintenance organizations were effective. Today though, with the help of the SPL EAM solution and a strong focus on continual improvement in our work management process, we are even better. We are far more efficient in collecting intelligence now. Having ‘exploded’ in this respect is proving invaluable to our efforts. We now have the ability to continuously evaluate our progress and raise the standard as we meet our goals. The end result is a more efficient operation, more reliable service, and greater customer satisfaction.” www.energybizmag.com ENERGYBIZ MAGAZINE 55
SPL WorldGroup, Inc. 525 Market Street, 33rd Floor San Francisco, CA 94105 (415) 963-5600 Fax (415) 963-5601 www.splwg.com Contact Cathy McCause, Vice President, Marketing (925) 658-1056 SPL WorldGroup delivers a leading Enterprise Asset Management software solution — SPL Enterprise Asset and Work Management (SPL EAM) — for collaborative work management and asset optimization across the enterprise. SPL EAM is also available as part of an integrated suite of best-in-class utility-specific software solutions including SPL Customer Care & Billing, Mobile Workforce Management, and Outage and Distribution Management that helps utilities around the world achieve competitive advantage while ensuring a lower total cost of technology ownership. Southeastern Data Cooperative, Inc. 2100 East Exchange Place, Suite 300 Tucker, GA 30084 (770) 414-8400 www.sedata.com TMA Systems, LLC 5100 East Skelly Drive, Suite 900 Tulsa, OK 74135 (918) 858-6600 www.tmasystems.com Xtensible Solutions PO Box 372969 Satellite Beach, FL 32937 (321) 777-3789 Fax (321) 777-3810 www.xtensible.net Contact Greg Robinson, President & CEO (321) 777-3789 Joe Zhou, CTO (303) 229-4328 Terry Saxton, VP Special Projects (763) 473-3250 Achieving your asset management objectives will require unambiguous information to be shared among many applications and users. Xtensible Solutions offers the Model Driven Integration (MDI) Framework to meet this requirement in a timely and cost-effective manner. MDI provides the process and capability whereby your enterprise can lever- 56 ENERGYBIZ MAGAZINE July/August 2005 age a common language for asset management goals and objectives, roles and responsibilities, and asset performance metrics that are understood and correctly used across your enterprise. MAINTENANCE MANAGEMENT ABB Inc. 940 Main Campus Drive Raleigh, NC 27606 (800) 919-4995 www.abb.com/us Burns & McDonnell 9400 Ward Parkway Kansas City, MO 64114 (816) 333-9400 Fax (816) 333-3690 www.burnsmcd.com Contact Doug Riedel, Associate Vice President (816) 822-3391 Jeff Greig, Associate Vice President (816) 822-3392 Founded in 1898, Burns & McDonnell is a fullservice engineering, construction, environmental and consulting solutions firm. The company’s multi-disciplined staff of more than 1,800 includes engineers, architects, contractors, planners, estimators, economists, technicians and scientists, representing virtually all design disciplines. Burns & McDonnell plans, designs, permits, constructs and manages facilities all over the world with one mission in mind — to make our clients successful. Camcode Barcode Labels 18531 South Miles Road Cleveland, OH 44128 (800) 627-3917 www.camcod.com Caver-Morehead Systems, Inc. 5000 Legacy Drive, Suite 170 Plano, TX 75024 (972) 599-9330 www.caver-morehead.com Cetaris 41 Constellation Court Toronto, ON L0G 1J0, Canada (416) 679-9555 www.cetaris.com Engica Technology Newcastle Technopole Kings Manor, Newcastle upon Tyne, NE1 6PA United Kingdom + 44 (0) 191 201 7777 www.engica.com har*GIS Field Information Systems 6551 South Revere Parkway, Suite 210 Centennial, CO 80111 (303) 220-0253 www.truckmap.com Harris Computer Systems 1 Antares Drive, Suite 400 Ottawa, ON K2E 8C4, Canada (613) 226-5511 www.harriscomputer.com LinearVision, LLC 198 Van Buren Street, Suite 120 Herndon, VA 20170 (250) 388-0500 www.linearvision.com LogicaCMG See complete listing on page 52 Meridium 10 South Jefferson Street Roanoke, VA 24011 (540) 344-9205 www.meridium.com SMGlobal Inc. 2911 Waterford Forest Circle Cary, NC 27513 (919) 434-5146 www.smglobal.com SW IMPLEMENTATION/SYSTEMS INTEGRATION SERVICES Accenture 128 Third Street South St. Petersburg, FL 33701 (727) 897-7000 www.accenture.com AMEC Americas Limited 2020 Winston Park Drive Oakville, ON L6H 6X7, Canada (905) 829-5400 www.amec.com Deloitte 127 Public Square, Suite 3300 Cleveland, OH 44114 (216) 589-1300 www.deloitte.com/us Delve Energy Group LLC 855 Foxberry Farms Road, Suite 200 Minneapolis, MN 55340 (763) 478-3580 www.delveenergy.com
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