WAS 2018 01 CP

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22 C u s t o m e r G u i d e s Voice Mail Service Please review the instructions below and if you have any questions, please feel free to call us. To reach customer service please dial 706-678-2121 Dial (706-678-1124). The tutorial will take you through the necessary steps to set up your new pin code, record your name and choose and/or record your greeting. In order to set up your account for the first time you must call into voicemail from the telephone line that has voicemail service. If you fail to enter the correct PIN after 10 attempts you will be locked out of your account and will have to call customer service to have the lock removed. 1. Establishing Your PIN First, to secure your account, you must set up a new PIN. A prompt asks you to enter a new PIN, and explains the length of PIN allowed. • After dialing into the system (706-678-1124) you will immediately be asked to enter a new PIN, pressing # when finished. • Confirm the new PIN by re-entering it and pressing # when finished. 2. Recording Your Name Next, you are prompted to record your name. This is used by voicemail for some system-generated announcements, for example when greeting your callers or when you leave messages for others. (Your recording should be less than ten seconds long. If it is too long, you will be asked to re-record a shorter version). • Record your name and press # when finished. • An announcement plays your recording back to you. 1. If you want to re-record it, press1. 2. If you want to keep it, press #. 3. Choosing A Greeting Once you have successfully recorded your name, you are prompted to select a greeting. You can use a number of different types of greeting. • To record your own personal greeting, press 1. Then record your personal greeting, pressing # when finished. • To use a system-generated greeting that announces your recorded name, press 2. • To use a system-generated greeting that reads out your phone number, press 3. • To use a system-generated greeting that neither announces your name nor reads out your phone number, press 4. An announcement plays back your selected greeting. • To record or select a different greeting, press 1. • To save it and use it as your greeting press #.
C u s t o m e r G u i d e s Voice Mail Service 23 This is the last step in setting up your mailbox. Once you have finished, you are transferred to the main menu. Logging Into Your Account To Retrieve Messages (from touch-tone telephone only) Dial (706-678-1124) to access the voice mail system or if dialing from another location or telephone line you may dial your own telephone number. You will need to enter your PIN when requested, unless you have enabled PIN skipping located in the Mailbox Settings Menu. 1. If You Are Calling From Your Home or Business Telephone Line That Has Voice Mail Service. After dialing into the system you will hear your recorded name and immediately be asked to enter your PIN and press #. When you sign in to your mailbox, you are directed to one of two places. • If you have activated the Autoplay feature from your Mailbox Settings Menu you go straight to your messages. • Otherwise you go to the Main Menu. 2. If You Are Calling From A Telephone Number Other Than Your Own That Also Subscribes To Relyant Communications Voice Mail Service. If you call from a telephone line that has voice mail service the system will automatically connect you to the mailbox for the telephone number you are calling from. If you wish to obtain messages for a mailbox other than the telephone number that you are calling from, you will need to enter a (*) after entering the system. • Simply dial into the system (706-678-1124); you will immediately hear please enter your area code and telephone number followed by #. You will enter the telephone number of the voicemail box that you are calling. • You then hear your recorded name and the instructions; please enter your PIN followed by #. • After you enter your PIN you will either go to the Main Menu or if you have activated the Autoplay feature from your Mailbox Settings Menu you go straight to your messages. ALWAYS PRESS THE (*) KEY TO EXIT THE VOICE MAIL SYSTEM YOU MAKE THE CALL... RESERVATIONS 1-800-864-7275 770-389-7275 in Metro Atlanta Monday - Friday 8 a.m. - 5 p.m.
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WAS 2018 01 CP

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