WAS 2018 01 CP

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2 C u s t o m e r G u i d e s Repair Service Dial 611 – From your local telephone. Dial 706-678-0611 – From a cell phone or outside the Relyant Communications Service Area. To determine whether the problem is in your telephone set or in your line: 1. Plug-in phone – If you have more than one phone, unplug the one not working and plug another phone in that outlet. If the second phone works, that means the first phone is probably defective. 2. Non-plug-in phones – Check phones to see if all are not working or if just one is defective. If all are not working call 611 for Repair Service. TO PREVENT LIGHTNING DAMAGE DURING A STORM UNPLUG YOUR TELEPHONES AND EQUIPMENT Wire Maintenance Plan The responsibility of installing and maintaining jacks and inside wiring for telephone service was transferred to the consumer in 1987. At that time, Relyant Communications responded to the needs of our customers by continuing to offer these services. Trained Service Technicians are available to ensure all wiring meets specifications according to industry standards. Additionally, a wire maintenance plan is offered for protection against most unexpected expense associated with inside wiring. This plan provides residential and business customers coverage from the telephone office to the interior wiring and jacks. Customers enrolled in this plan are billed a monthly recurring charge. The cost of a service call to your location along with the repair of inside wiring and telephone jacks are included in the plan. You can subscribe to this plan at any time by calling 706-678-2121. CUSTOMER MAINTAINED WIRING AND EQUIPMENT A non-recurring service charge is applicable to on-premises testing to isolate trouble to inside wiring or equipment that is customer owned and maintained. Any repairs to customer owned and maintained wiring and jacks will be charged on a time and material basis. To avoid these charges, an isolation protector will be provided to customers to help them determine if the problem is inside their premises. This will avoid unnecessary calls to our repair department which would result in a charge to the customer. If a Service Technician is dispatched on a repair call and it is found that customer provided equipment is causing a problem with the line, a service charge will apply.
C u s t o m e r G u i d e s 3 *If you ask Relyant Communications to make a service repair visit to your premises, there may be a charge for a visit. A trouble isolation charge is $75.00. Relyant is responsible for repairs to your outside wiring only. The cost of repairs to your inside wiring will be covered by Relyant only if you subscribe to our Inside Wire Maintenance Service; otherwise, the cost of repairs to inside wiring is the responsibility of the customer. Relyant is not responsible for the cost of repairs to customer-owned equipment.
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WAS 2018 01 CP

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