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2. Introduced the Display Charges<br />
3. Enabled OTP (One Time Password) for<br />
4. Our cutting edge Vodafone Cash IVR<br />
service, a first for any<br />
SERVICE OPERATIONS<br />
PAGE 10<br />
SERVICE OPERATIONS<br />
Service Operations team makes sure<br />
that our services are delivered<br />
effectively and efficiently. This is<br />
done through: fulfillment of internal<br />
stakeholder requests, resolving<br />
service failures, monitoring of nodes<br />
and proactive fixing of problems,<br />
carrying out routine network<br />
made Vodafone Cash a platform of<br />
resilience / service fail-over testing.<br />
choice for making payments<br />
Below are just a few of our<br />
achievements quarter.<br />
its Organisation Portal: this further<br />
The Mobile Money team<br />
buffered the security of the platform<br />
transcended customer’s<br />
and shortened the registration process<br />
expectations with the R4 features<br />
on VF cash.<br />
upgrade introducing exciting<br />
features like:<br />
1. My List (ie. Beneficiary look-up)<br />
which made it easier for customers<br />
telecommunication service, also<br />
to send money and thereby making<br />
provided our customers with an<br />
the customer experience simpler,<br />
interactive and smarter experience and<br />
better and more enjoyable.<br />
has made us a game changer on the<br />
telco scene.<br />
and Organisation name feature,<br />
Next quarter looks exciting. The team is<br />
which reduced agent complaints<br />
working hard with other key<br />
due to wrong Vodafone Cash<br />
stakeholders to ensure that the network<br />
recipients to a negligible level and<br />
is stable with improved net promoter<br />
score, among other exciting packages.
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