TechBUZZ

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T E C H B U Z Z
P L A N / D E S I G N / D E P L O Y
W E A R E M A D E O F E N D L E S S
P O S S I B I L I T I E S . . .
S E E F O R Y O U R S E L F

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S E R V I C E
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W I T
U P D A T E S
CONTENT

images. When users run out of data, and are
(UI) and purchase data bundles via My
SOLUTIONS
DEVELOPMENT
PAGE 3
FACEBOOK UPSELL
Today Facebook (FB) has become very
popular. People are constantly on Facebook
while on the go. It has become an integral
How It Works
part of our social lifestyle. There are about 5
Customers get a pop-up to
million Facebook users in Ghana. Users log on
to Facebook to check out what is trending on
purchase a bundle in order
to access paid media while
social media in forms of videos, audio and
in free mode.
With this new feature,
unable to access all these paid media files, it
makes it difficult to socialise with friends and
Facebook users on the
Vodafone network can
family. In order to continue browsing, users,
purchase data bundles
would have to come out of FB User Interface
while in free Facebook
mode on the Facebook
Vodafone or *700#
User Interface. This allows a
seamless experience when
they run out of data since
The Facebook Upsell feature allows us to
they can purchase data on
meet our customers’ need by providing a
the Facebook User Interface
without switching over to
seamless experience for data bundle
the USSD menu or other
purchase while using the FB UI.
platforms to do so.

However, this somehow limits options of
Made4Me, an in-house developed
product, gives the customer exactly what
example, customers with heavy data
SOLUTIONS
DEVELOPMENT
PAGE 4
MADE4ME
For ages, Vodafone has always sold almost
generalised offers to the entire customer
base.
customers as they do not have offers
specially made to suit individual needs.
How It Works
We make use of Machine
Learning to continuously
study a customers’ spend
the customer needs based on their
history.
continuous usage pattern.
Made4Me bundles are specialised bundles
The algorithm then
that allow customers to have specially
suggests bundles tailored
tailored data and voice offers made based
to a subscriber based on
on one’s spend pattern and lifestyle. For
their history. This increases
the likelihood of bundle
purchase by customers.
usage get bundles with higher data
allocations when they dial *530# at a
lower price. While those customers who
talk a lot will get more voice allocations.

weekdays; and eight hour working
month, a massive vehicle
implemented, resulting in
But, being customer obsessed
experience. in achie
PAGE 5
SERVICE ASSURANCE
A MONTH TO REMEMBER
IN FIXED CONSUMER
BUSINESS
In May, for the first time since 2009, the
At the same time within the
Service Assurance (SA) Team under the
leadership of Tony Assan, adopted a
rationalisation programme was
“less is more” attitude and delivered an
incredible number of broadband
withdrawal of legacy vehicles
activations to end the month with two
and the introduction of buses to
augment the shortage.
thousand and nineteen (2,019) fixed
broadband activations.
This performance was achieved against
and innovation hungry, the SA
the backdrop of increased working
Leadership Team together with
hours from 7:00am to 7:00pm on
Regional technical managers
marshalled all resources to
time on Saturdays and Sundays.
deliver unmatched customer

idea. The barriers of 6 km of road and
Vodafone. The work inolved
effort, a consolidated team has
Property, IT, Networks, Experience
Center, Health and Safety and the
PROJECT MANAGEMENT OFFICE
PAGE 6
RELOCATION FROM HQ
AND TAKYI PLAZA
A trio of two colleagues from CBU and
After several weeks of painstaking
one from Technology have their
planning and 5 days of dedicated
heads bowed in deep conversation,
no doubt hashing out the technical
structurally re-united the
possibilities of the company’s next big
business.
20 minutes of much-needed time for
This move has been made
the technical and commercial sides
possible through the effort of the
to consult with each other have been
Senior Management Team the
removed.
Project Management Office,
In order to make this happen, the
project managers involved went
through a time of intense planning to
Fleet Management team for their
ensure the relocation was properly
commitment to this project. We
structured.
thank them all.
We engaged the vendors on the
Health and Safety requirements of
demolition of hub partitions,
conversion of space into seating and
training areas, transportation &
reassembling of equipment and
finally testing of systems.

PAGE 7
PICTURE GALLERY
SERVICE ASSURANCE- A MONTH TO REMEMBER
RELOCATION FROM TAKYI AND HQ

1. How can you get 30 by
2. Find the weights of
TECH FUN
PAGE 8
BRAIN TEASER CORNER
placing the balls into the
boxes in the following
equation?
animals below.
Want more brain cracking teasers that will challenge you all
the more? Then Click here
ANSWERS
Brain Teaser 1
This question cannot be solved mathematically. Because the sum of three odd numbers cannot be even.
But here the important thing is your attention.
When you place the balls numbered with 11 and 13, you will get 24.
Then, if you place the ball numbered with 9 but inverted, you will get 24+6=30.
Brain Teaser 2
If two bears weigh 120 kg, then one bear is 60 kg
One bear and one rabbit weigh 70 kg and a bear is 60 kg, then a rabbit is 10 kg.
One bear and one rabbit weigh 70 kg, and then a fox is 20 kg.

Free) is one of the show stopping
same, and another feature is the
bucket, where we are able to
PAGE 9
IT
FBB MOVE ( BREAK FREE)
The digital disruption of our world
today has created an innovate or die
battle ground where only the
How It Works
revolutionaries will stand. Vodafone IT
By simply using the My
is still driving the digital agenda of the
Vodafone App or the *900#
business in Ghana fiercely with a
USSD short code, we have
redefined the meaning of
customer-centric drive. Our recently
freedom by allowing our
launched product, FBB Move (Break
customers move any amount of
data from the broadband
account to the mobile number
innovations which has taken the
Ghanaian digital space by storm with
and vice versa.
a true customer centric edge.
The validity of both the mobile
and broadband data are the
The collaborative efforts of IT Demand
creation of a separate mobile
and Delivery and the Solutions
Development teams, has birthed a
track the data sharing.
convenient solution for pairing a
Subscribers of this package also
have the flexibility to change the
mobile number to a fixed broadband
account that has the capability of
paired number after 30 days of
subscription!
sharing data bundle on the fixed
broadband main bundle.

2. Introduced the Display Charges
3. Enabled OTP (One Time Password) for
4. Our cutting edge Vodafone Cash IVR
service, a first for any
SERVICE OPERATIONS
PAGE 10
SERVICE OPERATIONS
Service Operations team makes sure
that our services are delivered
effectively and efficiently. This is
done through: fulfillment of internal
stakeholder requests, resolving
service failures, monitoring of nodes
and proactive fixing of problems,
carrying out routine network
made Vodafone Cash a platform of
resilience / service fail-over testing.
choice for making payments
Below are just a few of our
achievements quarter.
its Organisation Portal: this further
The Mobile Money team
buffered the security of the platform
transcended customer’s
and shortened the registration process
expectations with the R4 features
on VF cash.
upgrade introducing exciting
features like:
1. My List (ie. Beneficiary look-up)
which made it easier for customers
telecommunication service, also
to send money and thereby making
provided our customers with an
the customer experience simpler,
interactive and smarter experience and
better and more enjoyable.
has made us a game changer on the
telco scene.
and Organisation name feature,
Next quarter looks exciting. The team is
which reduced agent complaints
working hard with other key
due to wrong Vodafone Cash
stakeholders to ensure that the network
recipients to a negligible level and
is stable with improved net promoter
score, among other exciting packages.

colleagues. We wish Rosa and Juliana a safe
mind-set, proposed a Virtual Landing
PAGE 11
WIT UPDATE
PERSONNEL CELEBRATION
In July, WIT started something new,
beautiful and touching. We brought
together line managers , team members
and our CTO to send off two of our ladies
(Rosalyn Larbi and Juliana Frimpong) due
for their maternity leaves and to recognize
their meticulous delivery during their
pregnancy period. We did this in style.
We started off the day by transforming their
work spaces giving it a lush-baby feel. We
crowned the day by celebrating them with
other members of WIT.
Their teams assured them of their support
during their absence and we heard great
testimonies from their line managers and
delivery.
HEROES CELEBRATION
Meet our gallant Heroes from the
Transmission team who with an agile
Station (VLS), which is an extension of Subsea
Cable Landing Station, with a 100Gbps
expandable pipe to Northern Ghana. This
would make provisioning of such high
capacity request possible within a few
hours instead of several months it took
using the piecemeal approach for capacity
provisioning.