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<strong>October</strong> <strong>2018</strong> <strong>Franklin</strong> Local Town Pages www.localtownpages.com Page 3<br />
Dedication and Innovation<br />
Make Quality Cleaners Top Notch<br />
By Dave Pasquantonio<br />
Quality Cleaners, located at<br />
969 Main Street in the heart of<br />
Millis, has been a mainstay in<br />
town for decades. Quay Vuong<br />
bought the business in spring of<br />
2017 and has grown to love the<br />
community as much as the community<br />
loves his service.<br />
Drop-off is easy. When customers<br />
bring in their clothes,<br />
the team affixes a tiny bar-code<br />
sticker to each garment in an<br />
inconspicuous place. The team<br />
tracks each item during its stay<br />
and assembles it along with all of<br />
the other items in the customer’s<br />
order for pickup. Customers<br />
even get an automated text letting<br />
them know that their items<br />
are ready. Technology is key at<br />
Quality Cleaners.<br />
After the drop-off, the team<br />
sorts the garments. Those to<br />
be dry cleaned go in one spot,<br />
items to be hand washed go in<br />
another, and so on. Even “bleeders”—usually<br />
the pieces of clothing<br />
that are red—are separated.<br />
Rush jobs and items that can wait<br />
a few extra days get their own<br />
spots, too.<br />
Quay and his team look to the<br />
garment’s care tag for the initial<br />
sort. “I don’t like to go rogue,”<br />
he says. But sometimes consumers<br />
remove the tags—or, as Quay<br />
has found a few times, sometimes<br />
the care tags are incorrect—and<br />
that’s where experience kicks in.<br />
Knowing how fabrics react to his<br />
Quay Vuong takes pride in his business, Quality Cleaners, located in<br />
Millis, and enjoys providing cutting-edge, detail-oriented service to a<br />
community he has grown to love.<br />
machines, his additives, and his<br />
processes is another reason why<br />
customers trust their items with<br />
Quay and his team.<br />
Dry cleaning isn’t done dry—<br />
clothes are soaked in a solvent<br />
instead of in water. It’s the best<br />
way to get rid of oils, plus some<br />
garments can be harmed by<br />
cleaning them water. At Quality<br />
Cleaners, the days of using<br />
perchloroethylene—“perc”—for<br />
dry cleaning are long gone. Instead,<br />
Quay uses hydrocarbon,<br />
a leading-edge additive that’s<br />
safe, good for delicate items, and<br />
excellent at removing oils and<br />
stains. However, it also increases<br />
the need for pre-spotting—treating<br />
spots and stains before the<br />
cleaning.<br />
Quay has a dozen or so bottles<br />
of pre-cleaning stain removal<br />
formulations to treat even the<br />
harshest of stains—we’re talking<br />
things difficult stains like salad<br />
oil, grease, and tar.<br />
QUALITY<br />
continued on page 6
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