PPHE Park Plaza BS 090818

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PARK PLAZA HOTELS & RESORTS – BRAND STANDARDS 10 10MEETING AND BUSINESS SERVICES 10.1 MEETING FACILITIES 10.1.1 First Impression 10.1.2 Cloakroom 10.1.3 Meeting Room Amenities 10.1.4 Meeting Room Park Plaza Guest Service 10.1.5 Multi-Purpose Room 10.1.6 Boardroom 10.1.7 Equipment 10.1.8 Catering 10.2 MEETINGS BUSINESS SERVICES 10.2.1 First Impression 10.2.2 Package, Mail And Fax Handling 10.3 INTEGRATED BUSINESS CENTRE SERVICES 10.3.1 First Impression 76
4MEETING AND BUSINESS SERVICES PARK PLAZA HOTELS & RESORTS – BRAND STANDARDS 10.1 MEETING FACILITIES 10.1.1 FIRST IMPRESSION 1. The hotel must offer Meeting and Business facilities in the hotel, unless the Brand determines at its discretion that the hotel is not suitable for these services or the location of the hotel and/or market demand does not justify a ‘Meeting in Style’ product. 2. If the hotel has Meeting and Business facilities, they must be equipped and planned by a Brand-approved designer and supplier. The Licensee must ensure that the Meeting and Business facilities and its Hotel Team Members and other contractors comply with all applicable laws. 3. The following are the Meeting and Business facilities requirements that the hotel must satisfy if the hotel desires to refer to an on-site facility as a Meeting or Business facility whether or not the word ‘Meeting’ or ‘Business’ is used in the facility name. 4. If the Meeting or Business facilities are outsourced to a thirdparty operator, the Licensee must comply with all physical, cleanliness and service standard, have adequate insurance and is subject to periodic Quality Assurance inspection. The hotel is responsible for ensuring compliance. Non-compliance with Brand Standards by a third-party operator constitutes non-compliance by the Licensee. 5. The materials and finishes used in the Meeting and Business facilities must meet the minimum standards as outlined in the Brand Design and Construction Manual. 6. All new Meeting or Business facilities or renovations of existing Meeting or Business facilities must have complete plans and specifications approved by Brand Management and Design and Construction prior to ordering materials or commencing construction. 7. Guests must have barrier-free access to meeting spaces. 8. Each meeting room must have internal coat storage space for the occupants, and a visual aids cabinet with a whiteboard and a tack board. 9. All collateral and Park Plaza-branded items must be produced according to the list in the Brand Guidelines. 10. Meeting pre-function and break-out areas must have: × Clear signage for restrooms and meeting rooms; × Power outlet convenience receptacles, telephone outlets and wireless high speed Internet access (HSIA) connections. 11. A description of the Meeting and Business facilities, services and telephone extensions must be listed in the Directory of Services. 12. Meeting rooms must have a no-smoking policy, with an alternative smoking location provided, where permitted by local laws. 10.1.2 CLOAKROOM 1. Cloakrooms must be adjacent to meeting room pre-function areas and convenient to restaurants and lounges, as climate requires. 2. Cloakrooms must consist of a reception counter behind which are an attendant’s space and an enclosed coat hanging room accessed by a door. 3. The Cloakroom reception counter must be fully closed off when not in operation. 4. Quality coat hangers must be used and cloakroom ticketing standards must be followed. 5. The Cloakroom facility is operated as per the defined Service Standards. 10.1.3 SUPPORTING INFORMATION: - PPHE Park Plaza Service Delivery Standard – Cloakroom MEETING ROOM AMENITIES 1. Meeting rooms must include, at a minimum, the following: × All applicable printed materials and products listed in the Brand Guidelines; × Individually wrapped mints (Brand approved); × Iced, glass-bottled water, glasses on coasters; × HSIA as per Park Plaza specifications. 2. The hotel must have the following audio-visual equipment available at the hotel or available through an outside vendor upon twenty-four (24)-hour notice: × Projection screen; × Microphones: lectern, table, handheld, lavalier (wired and wireless); × Podium and/or lectern with a plaque bearing the hotel’s name and Park Plaza logo; × Flat-panel LCD HD TV with forty-two-inch (42") one-hundred and seven centimetres (107cm) monitor; × Easels with flip charts and markers; × LCD projector; × Multi-standard DVD player; × Dry erase board with marker and eraser; × Extension cords; × Fax and photocopy services. 77
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PARK PLAZA BRAND STANDARDS SMART, E
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INTRODUCTION PARK PLAZA HOTELS & RE
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CONTENTS PARK PLAZA HOTELS & RESORT
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CONTENTS PARK PLAZA HOTELS & RESORT
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INTRODUCTION PARK PLAZA HOTELS & RE
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OUR BRAND PARK PLAZA HOTELS & RESOR
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OUR BRAND PARK PLAZA HOTELS & RESOR
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PRE AND POST ARRIVAL PARK PLAZA HOT
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PARK PLAZA HOTELS & RESORTS - BRAND
Page 25 and 26: DISTRIBUTION AND RESERVATION PARK P
Page 33 and 34: RADISSON REWARDS LOYALTY PROGRAMME
Page 39 and 40: GUEST ARRIVAL AND DEPARTURE PARK PL
Page 41 and 42: GUEST ARRIVAL AND DEPARTURE PARK PL
Page 43 and 44: PARK PLAZA HOTELS & RESORTS - BRAND
Page 45 and 46: GUEST ROOM AND BATHROOM PARK PLAZA
Page 55 and 56: 1OTHER GUEST AREAS AND SERVICES PAR
Page 57 and 58: 1OTHER GUEST AREAS AND SERVICES PAR
Page 61 and 62: 2FOOD AND BEVERAGES PARK PLAZA HOTE
Page 69 and 70: 3FITNESS AND RECREATION PARK PLAZA
Page 75: 3FITNESS AND RECREATION PARK PLAZA
Page 79 and 80: 4MEETING AND BUSINESS SERVICES PARK
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Page 83 and 84: 5CONCESSIONAIRES AND RETAIL PARK PL
Page 87 and 88: 6SAFETY AND SECURITY PARK PLAZA HOT
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Page 93 and 94: 7TECHNOLOGY PARK PLAZA HOTELS & RES
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Page 111 and 112: 9SALES AND MARKETING PARK PLAZA HOT
Page 121 and 122: 10ADDITIONAL SERVICES PARK PLAZA HO
Page 125 and 126: 1CORPORATE SOCIAL RESPONSIBILITY PA
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12INSURANCE AND LEGAL PARK PLAZA HO
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13ADDENDUM PARK PLAZA HOTELS & RESO
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PPHE Park Plaza BS 090818

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