PPHE Park Plaza BS 090818

7TECHNOLOGY
PARK PLAZA HOTELS & RESORTS – BRAND STANDARDS
2. HotSOS is an enterprise solution that helps to streamline the rapid response process, thus delivering an enhanced service perception,
by automating and tracking preventive maintenance, service orders and guest requests to ensure that basic services are always provided.
3. Guest information such as preferences and past experiences
are available to help anticipate needs and exceed expectations.
With HotSOS, Team Members and assets are better managed
thereby reducing costs and increasing efficiency.
4. Service Optimisation and Housekeeping solutions also have
the tools to create personalised, unique experiences that go
beyond the expected.
5. Preferences of frequent travellers are recorded so the hotel can
anticipate their needs. They even provide for special recognition of
VIPs with enhancements such as turndown service and amenity
delivery.
SUPPORTING INFORMATION:
- HotSOS User and Installation Guide
13.6.2
HOTSOS IMPLEMENTATION
1. The hotel will ensure that all guest and all internal requests
are logged in HotSOS at all times. Entries are promptly inserted
through the HotSOS accessible terminals and alternative channels,
such as in-house telephone sets and wireless-enabled portable
products.
2. Park Plaza Guest Services will be the custodian of the system
entries monitoring and responses.
3. The following Hotel services will have a HotSOS console
and a dedicated Coordinator:
× Housekeeping Office;
× Concierge Desk;
× Maintenance;
× Engineering;
× Security;
97