My Reading on ASQ CQA HB Part IV
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<strong>Part</strong> <strong>IV</strong>A2<br />
<strong>IV</strong>A2-Gossip<br />
An external auditor relayed the experience of <strong>on</strong>e company that designated<br />
the tool-room attendant as the internal auditor. This pers<strong>on</strong><br />
reported directly to the president of the company. The pers<strong>on</strong> was<br />
knowledgeable about the processes but had no direct influence <strong>on</strong><br />
the quality of the process. All the plant pers<strong>on</strong>nel knew the tool-room<br />
attendant. The company president asked the attendant to observe operati<strong>on</strong>s,<br />
interview operati<strong>on</strong>s and support pers<strong>on</strong>nel, and write up findings<br />
based <strong>on</strong> the observati<strong>on</strong>s. These observati<strong>on</strong>s went directly to the<br />
president of the company. Pers<strong>on</strong>nel resp<strong>on</strong>ded well to the situati<strong>on</strong>.<br />
Charlie Ch<strong>on</strong>g/ Fi<strong>on</strong> Zhang
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