The UVG Times October

October 2018
1300 897 797 | unitedvetsgroup.com.au | enquiries@unitedvetsgroup.com.au
THE UVG TIMES
What’s inside this edition:
• A message from the UVG Team
• 2019 Veterinary Business Bootcamp
• NVC’s Veterinary Training Centre
• Your Support Network
• Dealing with Upset Clients
• Pet Wellness Plans
• The Latest UVG Partnerships
• Sharing the Success of the AMG Program
• A Case Study with Cyclo Construction + Fitout
• Why Emotional Intelligence is so important

TM
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Your REM SYSTEMS contact:
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To take advantage of this UVG Member benefit, contact Nicolette Newell on
Internet www.remsystems.com.au
0400 359 022 or nnewell@remsystems.com.au
Full support for any clinical interpretation is provided by Dr Bruce Mackay.

A Message
from the UVG Team
Since the last edition of the UVG Times, the UVG community has had a very busy couple of months. We are
excited to welcome over 30 new independent clinics to UVG membership and in August we welcomed another
new group of clinic leaders to the Accelerate Mastermind Group (AMG). The new group along with the AMG 4
participants enjoyed the first of four intensive education and mastermind weekends on the Gold Coast. We
now have over 46 practice owners and managers from twenty-two clinics participating in the AMG Program
and we have also welcomed several new clinics to our CVS program. We look forward to working with all the
independent clinics in one of our leadership and coaching programs to improve their profitability, clinic
operations and their own work life balance and satisfaction over the coming 12 months.
We are also excited to have recently launched several new partnerships to benefit our members. These
include Cyclo Construction and Fitout, VetCheck, ezyVet and Viden Financial. We will continue to
launch new partnerships as we find new opportunities to add value to your membership. If you are ever
unsure about the specifics and opportunities available through our partnerships, please either
download a copy of the Deal and Partnership directory available through the Members Portal or speak to our
Membership Support Co-ordinator Katrina. For the 2018 financial year, we paid members a total of
$1,779,700 in manufacturer rebates, which was again a huge increase of 43% on the year prior. Remember
these rebates are only one benefit of UVG membership and in many instances, you will be receiving discounts
and benefits upfront when you engage with one of our partners.
After much anticipation, we relaunched our Pet Wellness Plan packages for UVG members, with a wellness
webinar hosted by Paula Sadler, NVC GM-Marketing & Managed Services and a team of wellness plan experts.
The feedback and interest in our Pet Wellness Plan packages have been positive, and we look forward to
working with members as they implement wellness plans into their clinics.
It’s great to see so many UVG members attending training workshops at the NVC Veterinary Training Centres.
We understand the importance that training plays in a clinical environment, and we look forward to sharing
the 2019 NVC Veterinary Training Centre workshop program with UVG members when it launches shortly.
Please remember that these custom-built training facilities have been built to provide opportunities for UVG
members, so please be proactive in your feedback if there is something else you think these training centres
need to offer.
After the huge success of our 2018 UVG Veterinary Business Bootcamp, we are excited to have recently
announced the location for our 2019 event, The Marriot Resort, Surfers Paradise, March 15-17th 2019. In this
edition, you will find all the information you will need to get your early bird tickets booked, plus a special book
now, pay later offer, so make sure you secure your place for what promises to be another fantastic event.
Warm Regards,
The UVG Team

Develop yourself, your team and your business at the
2019 Veterinary Business Bootcamp
Veterinary Business Bootcamp will be held on the
15th -17th March 2019
at the Marriott Resort, Surfers Paradise.
The Veterinary Business Bootcamp is a unique combination of mindset, marketing,
management, financials and brainstorming that are designed to help you achieve
Better work life balance
A better team culture of accountability and empowerment
Improved profits
This three-day event is filled with opportunities to network with your colleagues
from across Australia and New Zealand, hear from incredible guest speakers from both
inside and outside of the veterinary industry, attend two social events, and a supplier lounge
where you can engage with industry suppliers. Included in the cost of your ticket is
morning and afternoon tea, lunch and two evening events across the Bootcamp.

Book now and pay later
This year we are introducing the option for our members to book their tickets
by December 31st 2018 and not pay anything until the 1st February 2019.
TICKET OPTIONS
Early Bird
After Early Bird
Saving You
Per Person
$1,597
$1,797
$200
Additional Team Member:
$1,297
$1,497
$200
Team of Four:
$4,996
$5,796
$800
Your 2019 Veterinary Business Bootcamp Checklist
Book your flights early to secure the best deal and avoid those 5am starts!
When booking your accommodation at the Mariott Resort, make sure you mention you are
attending the UVG Veterinary Business Bootcamp to access a discounted rate
Start planning your locum coverage now to make sure you can attend all three days of the event
If you are thinking of bringing some of your team members, make sure you book them in before
the early bird pricing finishes on 31st December 2018.
The Marriot Resort has a fantastic kids club on site. If you have family, you don’t have to worry
about the kids whilst you are attending Bootcamp sessions. Plus, the Marriot Resort is walking
distance to the beach, and is close by to some of the Gold Coast’s most popular attractions.

veterinary
TRAINING CENTRE
Would you like to provide your team members with practical,
hands on training but you don’t have the time and resources?
We have just the solution for you. The affiliation between NVC and UVG allows your clinic preferential access
to the two-purpose built, industry leading Veterinary Training Centres in Queensland and Melbourne.
The facilities and equipment used in these centres are brand new and state of the art, providing attendees
with the ultimate learning environment. All educators are leaders in their chosen field and have been carefully
appointed so that workshop participants get the best training experience possible.
All workshops are delivered in small groups, creating the opportunity for one on one tuition with educators,
ensuring participants can confidently practice and master new skills. The result for you is that your team
members will return to your clinic and can immediately implement their new skills in the consultation room
or in surgery.
Due to popular demand, we have extended the $500 voucher offer for any Vet workshop.
$500 VOUCHER
This voucher can be used for any workshop remaining on the 2018 workshop calendar.*
veterinary
TRAINING CENTRE
*Voucher is able to be used for the remainder of the 2018 NVC Veterinary Training Centre workshop program.
The NVC Veterinary Training Centre will soon be launching the
2019 Workshop Program, which will include new workshop topics,
more workshop dates, and new workshop facilitators.

Your
Support
Support
network
Network
Have you visited our UVG Members Portal recently?
We have been busy updating this with resources and tools
you can use in your clinic, as well as information from our partners.
New resources on the Members Portal
Our UVG members portal is constantly being updated with useful documents and resources. We have
recently uploaded a range of new Marketing Resources. If you log onto the Members Portal, you will
be able to find:
• Image Bank: We have made available over 50 copyright and royalty free images ranging from
companion to large animals, that you can utilise on your clinic’s websites, social media accounts,
clinic newsletters, and any other marketing collateral. We will continue to add more over the
coming months.
• Educational Articles: You will find 22 educational articles across a variety of topics that can be
used on your clinic’s websites, and newsletters. These articles have all been vet checked but can
also be used as a base to build on and add to at your discretion.
• Pet Wellness Plan: UVG can support your clinic to implement a Pet Wellness Plan. We have
uploaded our Pet Wellness Plan presentation for members to review, as well as the posters that
you can pick from for your marketing collateral, which will be personalised to your clinics
branding and colours.
We will continue to add to these resources, but we would love to hear from our members as to what
resources you would find beneficial. Please let Katrina, our Membership Support Coordinator
(katrina@unitedvetsgroup.com.au or 1300 897 797) know if you have any ideas.
How do I access the UVG Members Portal?
Simply visit uvgmembers.memnet.com.au. If you haven’t done so already, you will need to click
register and then use the registration details previously emailed to you. If you have any issues with
accessing the members portal, please contact Katrina on 1300 897 797.
Member
Support Line
Contact Katrina Schablon
on 1300 897 797
Vet Coaching
and Support
clive@unitedvetsgroup.com.au
UVG Facebook
Community
Join the UVG community on
our closed Facebook page at
United Vets Group (UVG)

Dealing
with Upset
Clients
Clients get upset each and every
day in clinics, and its important to
have some tools and resources to
support your team when they are
dealing with upset and difficult
clients.
Did you know that an upset client will tell
between 8 – 10 other people about their
experience? If each of these clients spends an
average of between $2,500 - $4,000 at your
practice, you could potentially lose upwards
of $40,000 of potential business each time an
upset client’s issues are not resolved.
When a client is upset, they want two things;
1. To have their concerns heard
2. To get a solution ASAP
When you are dealing with an upset client, it is
important to always take the client to a private
area, to work through their concerns.
Step 1. Listen
Let your client vent without any interruption,
let them get their energy out. By listening and
nodding your head when they are talking shows
them you are on their side. If you get defensive at
this point, you will add fuel to the fire. You want to
tell your client that you understand their concerns,
and that you’d be annoyed as well. This is when the
conversation turns to looking for a solution and
moves away from any aggression.
Step 2. Get clarity on the real
Issue
This step is about getting to the root of the issue.
Ask your client questions so that you can fully
understand their concern. The great saying goes
“Seek first to understand before seeking to be
understood”. Once the client has finished, you
would say something along the line of “Just so I
am completely clear about your concern…’’ and
then playback to them what your understanding
of the issue they are concerned about is. Finish
this playback with “is this correct?’’. By doing this,
you ensure you are both on the same page when it
comes to understanding the issue.
Step 3. Create a solution
Reassure your client that you understand and that
you would be upset if the situation was reversed.
Ask them what they would see as a solution to the
issue. By the time clients are annoyed, they will
have a desired outcome in mind. If you can give
them this outcome, this shows that you care.
If the client does not have a solution, this
creates the opportunity for you to create a desired
solution and see if they respond to it. If you are
not the decision maker in the clinic and need to
take it to someone else, outline the steps for the
client to get a solution. e.g “ I’ll need to check with
the owner on this but I’m going to do it and come
back to you with a solution by 3pm’’
It is important to give the clients clarity and
certainty, so they know they will get an outcome.
Always let them know that you will be following
this issue through personally.

Step 4. Ask the client if they
are happy with the outcome
If the client says yes, the brain will let go of the
anger or frustration they may be feeling, and you
retain the client. If they are not happy, then keep
working through the problem until they are.
Your clinical team should also be aware of your
pre-determined “Practice agreed resolution
limit”. This is a dollar value that you can use to
resolve complaints without your team having to
ask the boss each and every time, which cannot
always be done straight away.
For example, your clinic might choose to set this
at $100 to resolve complaints, and could be in the
form of stock, services, refund, flowers or other
items that you think the client would appreciate.
This will mean that many of your upset
clients will get a fast solution, and the issues do not
always need to go through the chain of command,
if your employees feel empowered with tools and
resources majority of the issues wont ever come
across the boss’s desk.
Some important Don’ts when
dealing with upset clients
• It is best not to use the phrase “ It’s company
policy here”. This is like a red rag to a bull!
• Don’t jump into defence mode. Once you and the
client are on the same side, then you can offer an
explanation, but do not try and do this until the
client has calmed down.
• Don’t promise something you can’t deliver. If
you say you will get back to the client by 3pm,
make sure that this is 3pm not 3.30pm. Keeping
these arrangements makes the client feel valued.
• Don’t handball the issue and not follow this up.
The client bought this issue to your attention, so
it is important that you are the one to follow this
through to a solution.
It is important to make sure that all of your team
members understand these steps, and feel
empowered to have these conversations. We
suggest going through this at a team meeting, to be
able to answer any questions the team may have in an
open forum.

PET WELLNESS
PLANS
SHIFTING VETERINARY
CARE FROM REACTIVE
TO PROACTIVE
A Pet Wellness Plan will give you flexibility to practice the way you want, creating healthier pets. It will allow
you to educate clients to be more responsible pet owners, who are more inclined to visit more regularly as
all of their preventative wellness needs are covered in their annual membership.
A Pet Wellness Plan shifts veterinary care from Reactive to Proactive and gives your clinic a point of difference
that your competitors do not have.
The UVG Pet Wellness Plan includes
Annual Vaccinations
INCLUSION DOG CAT
Unlimited FREE Consultations
$250 Dental Discount
Wellness Health Care Screen
(Blood Test and Urinalysis)
FREE Microchip
10% OFF Professional Services
provided by a Veterinarian
10% OFF Parasite and Heartworm Control
10% OFF Food and Merchandise
2 nights FREE Cat Boarding*
4 FREE Hydrobaths*
4 FREE Nail Trims*
*applicable only if your clinic offers these services

TRAINING AND MARKETING SUPPORT
available to
members
A Pet Wellness Plan
branded specifically for
your clinic
(Selecting from one of 3
package designs)
A launch Marketing Pack
including
• 2 x A3 Posters
• 500 Brochures
• Email Content & Images
• Social Media Content
Comprehensive training
program for you and your
team (delivered via video
conference) and a Pet
Wellness Plan Training
Toolkit
Support to set up your
Part Payment Provider
and to liaise with
your PMS provider
Renewal process support
as your members
come up to one year
on the program
Access to a Pet
Wellness Plan
Helpdesk -
Monday to Friday
The UVG Pet Wellness Plan cost is $1,499*.
This is a once off cost. This includes the program launch marketing collateral.
The ongoing support is part of your $297 monthly membership fee.
If you are interested in implementing a Pet Wellness Plan
in your clinic, speak to Kate in the UVG team on
03 8594 3796 or email kate@unitedvetsgroup.com.au
*Terms & Conditions apply.

The Latest
Partnerships
Since the last edition of the UVG times, we have launched a number of new partnerships.
Please see below for more information around how you can access these new deals.
The Assure Employee Assistance Program (EAP) is designed to help you and your
team members resolve any mental health-related issues or challenges that are
affecting them in a negative way. The EAP provides your employees with access
to professional support for issues including; general stress, relationship troubles
at home or work, resilience techniques, anxiety / depression. This allows you to
observe your duty of care to your team and ensure they are getting the
support they need to cope with mental health concerns before they become
unmanageable.
Contact our Membership Support Coordinator, Katrina on 1300 897 797 to be
set up on the program, and for more information on the cost of this service.
Cyclo Construction + Fitout’s team of project managers, tradesman, designers and
builders are experts in their fields, with experience in finding solutions to space
shortages, compliance issues, tight budgets and short times frames. If you are
thinking of moving, comprehensively renovating, or constructing a new veterinary
practice, our partners at Cyclo will;
• Send out an experienced Project Manager to complete an initial consultation
and analysis
• Produce initial sketch plans and budget costs – these are provided FREE of
charge, regardless of whether the project goes ahead or not
• Provide a detailed scope of work and quotation, including costs of the full
design package, which will be waived if the works proceed
• Following a review of the sketch plans and the agreed scope of work, develop
a detailed plan set including initial joinery drawing package, electrical and
plumbing layouts, partitioning and ceiling details and colour and finish
suggestions
The cost of this detailed design package will be deducted from the overall project
costs, on completion of the works. If the works do not proceed, the agreed design
costs would become payable.
Contact Cyclo Construction + Fitout General Manager, Carl McKay on
02 4271 4171 for more information.
VetCheck is an effective and meaningful way to connect with your customers
during and between visits. With over 1,000 handout templates, videos and
visual aids, VetCheck has got you covered when it comes to practice-branded client
education. Instantly share personalised pet reports to your customers to increase
engagement during the vet visit, improve compliance, grow your practice and build
client loyalty. Keep connected with your customers between visits with automated
practice communications that are curated to the pet’s species and life stage and
support the veterinary services to drive business back to your practice. For more
information, visit www.vetcheck.it.
UVG Members are eligible for the following
• 10% discount on yearly subscription
• Free VetCheck training webinar
Please contact Amanda Chin, Veterinary Director
on 0403 217 616 or amanda@lukefeldman.com

ezyVet was founded in 2006 out of the desire for an intuitive, affordable and
customisable software that could cater to Veterinary Practices of all sizes and
compositions. Plenty of other software options existed but none seemed to tick
all the right boxes. The high cost of the available Veterinary Practice Management
(VPM) packages were yet another headache, which made it financially out of reach
for large portions of clinics. With a bit of Kiwi ingenuity and a lot of passion ezyVet
came into existence…a powerful cloud based, feature rich, customisable and easy
to use VPM solution for Veterinary Practices all around the world.
UVG members are eligible for a 5% discount on implementation / conversion
fees based on ezyVet’s standard rates and a 24-month commitment* (excluding
travel) and 3 months of subscription fees FREE (this is at the rate of members’
monthly subscription value).
Please contact the ezyVet Business Development Team on
sales@ezyVet.com for more information.
*Prices are based on ezyVet’s standard rates and a 24-month commitment. Please note prices will change if your clinic is already engaged in the sales process with ezyVet.
The best business decisions are made when you fully understand your business
and its current (and forecast) financial position. As a business owner/manager
would you like to:
• Have all the information you need at your fingertips and be ready to make
decisions quickly and confidently?
• Be able to focus on managing and growing your business without having to
spend your nights and weekends wrestling with your accounting software and
reconciling your accounts?
Intersync takes care of your bookkeeping and gives you access to all of your
important financial information, tying it together in consistent, tailored
management reports. This lets you be flexible and nimble in your business and
confident to make decisions because you know exactly what’s going on. For the
times when you need more in-depth financial management support, you have the
option to work with one of Viden’s experienced Virtual Chief Financial Officers to
get the guidance and advice you need.
The Intersync product is available to UVG members from $500 per month, and
UVG members will receive a complimentary accounting systems review as a part
of this package.
Please contact Michele Purvis - Senior Client Director
on 0427 274 105 or michelep@viden.com.au
Thank you for the ongoing support of our industry partners
Lyppard
Australia Pty Ltd

Sharing the Success
Accelerate Mastermind Group
The Accelerate Mastermind Group (AMG) program consists of four education and
Mastermind Seminars, monthly accountability coaching sessions, access to group
facilitators and business advisors for all participants.
Each year, three events are held on the Gold Coast and one event is a mystery
experiential event, held in a destination location to give you an amazing experience.
The AMG Program has four pillars that will help you develop into
an extraordinary business owner;
Personal Mastery, Financial Mastery, Leadership Mastery and Marketing Mastery.
At the beginning of August, 46 practice owners and managers from 22 clinics from across Australia
converged on the Gold Coast to participate in the Personal Mastery AMG quarterly event.
This event focused on personal development and there was some jaw dropping breakthroughs, realisations,
decisions made and much more. When a participant joins the AMG program, their starting point is irrelevant,
the only yard stick they use to assess how they are moving forward is themselves.
Here’s some of the biggest learning outcomes from those lucky enough to attend.
“Life happens FOR me not TO me” This change in perspective allows me to find a gift in every situation,
good or bad to help me learn and grow without wallowing in frustration, pain and worry.
I’m responsible for choosing all my beliefs including those that serve and destroy me. You can change any
negative belief by asking yourself, “What if the opposite was true?” then finding evidence of that.
If I follow the process to correcting missed charges in my practice I will increase
my net profit by 5-10% without seeing another client.
Have clarity of purpose so your reticular activating system knows what to focus on.
Also, you only have 100 focus units to share. Keep them in balance.
What you focus on expands!
There is no such thing as perfection, only progression.
There is no such thing as failure, only feedback.
THE
COACHES
Sam Bowden
Shane Barker
If you think next year’s AMG Program could be the next step to transform you into
an extraordinary business owner, let’s organsie a time for a one-on-one discussion
with Sam Bowden today. Call 1300 897 797.

THE DAILY MEETING
How do I implement
a daily huddle
with my team?
Something we often hear from our members is how hard it is to hold frequent team meetings. Meetings are
important to speed up growth, run more efficient days within the clinic, and have a motivated team that are
engaged to achieve their targets.
A big misconception about meetings is that they are time consuming, but the truth is that your meetings
should be punchy and productive to free up time.
The Daily Meeting
In time, these daily meetings will become a vital part of your team’s day. Delegate the responsibility of
running the daily meeting to a team member who is naturally organised and disciplined. Their job is to keep the
meeting on time and keep everyone on track. If the meeting is getting off track, it is this team members
responsibility to manage this, and ask that the discussion is taken offline, to be completed at another time.
We suggest holding this meeting standing up, your team members will be more inclined to keep the meeting
shorter and to the point. Your daily meeting should only run for 5-10 minutes max! Schedule your meeting for
the same time each day and make it for a time when the phone does not ring as much.
The Agenda
Your meetings should have the same structure each day – what’s up, your daily measures and any roadblocks
your team may come across.
What’s Up - Give each of your team member 30 seconds to say what’s happening in their day.
Daily Measures – this is your opportunity to look at your teams’ goals for the day, or the week and benchmark
yourself against these. These goals could include the number of dentals booked in, the number of revisits
booked in, your daily turnover, your new client numbers or the percentage of enquiries booked in.
Talking about these goals will help identify any roadblocks or hesitations within the team, and what is
causing you any bottlenecks within the clinic. Secondly, it will often bring to light if a team member is not doing
their job as this team member will often report not getting stuck on any tasks or will not be able to identify any
roadblocks.
Its important to make sure that problem solving does not happen within the daily meeting unless it can be
dealt with in 2 minutes or under.
To recap, your daily meeting should include;
• 2-5 minutes – What’s up
• 2-5 minutes – Daily Measures or Indicators
• 2-5 minutes – Bottlenecks and Roadblocks
Meetings will identify issues before they affect your business, they find areas to increase efficiency and
identify underperforming team members before they have begin to impact on business performance.
Are you looking for a good resource to find out more about your daily meeting? This information has been
crafted from Verne Harnish’s book, “Mastering the Rockerfeller Habits”.

Thinking about renovating,
refreshing your clinic’s layout, or
updating the overall design of your
clinic but not sure where to start?
Cyclo Construction + Fitout have been providing comprehensive design and construction solutions to
clients as they grow their business since 1988. Cyclo’s team of project managers, tradesmen, designers and
builders are experts in their fields, with experience in finding solutions to space shortages, compliance
issues, tight budgets and short time frames. If you are thinking of moving, comprehensively renovating, or
constructing a new veterinary practice, our partners at Cyclo will;
• Send out an experienced Project Manager to complete an initial consultation and analysis
• Produce initial sketch plans and budget costs – these are provided FREE of Charge, regardless of whether
the project goes ahead or not
• Provide a detailed scope of work and quotation, including costs of the full design package, which will be
waived if the works proceed
• Following review of sketch plans and the agreed scope of work, develop a detailed plan set including
initial joinery drawing package, electrical and plumbing layouts, partitioning and ceiling details and
colour and finish suggestions
The cost of this detailed design package will be deducted from the overall project costs, on completion
of the works. If the works do not proceed, the agreed design costs would become payable.

Dr Paws Glen Iris recently contracted
the Cyclo Group to complete the fitout
of their new practice. The former
retail space at 1408 High Street presented a
major challenge from planning perspective in
regard to space. The 200sqm space ended
up fitting three consulting rooms, two
surgeries and all other required spaces for
the new clinic.
There was not a square meter of this fitout
unused, but despite the compact nature of
the fitout, an abundance of natural light and
a light colour palette keep it airy and fresh
looking.
The Cyclo team provided several revisions
of the plans to accommodate the special
needs for this busy practice, and also custom
fabricated the distinctive Dr Paws doors.
Yasmine, one of the Vet’s at Dr Paws Glen Iris
had this to say about working with the Cyclo
team:
“I want to nominate Matt for your employee
of the month, he has been instrumental in
helping us achieve this amazing result”
If you are interested in working
with the Cyclo Construction + Fitout Group,
please contact Carl McKay General Manager on
02 4271 4171 or carl@cyclogroup.com.au

WHY is Emotional Intelligence
(EI) the most powerful and
effective tool for practice
leaders?
Because it increases productivity, develops
teamwork and lifts a practice’s financial and
operational performance.
How does building your EI affect leadership?
If leadership is ultimately the art of accomplishing
extraordinary things with ordinary people, then
building emotional intelligence is how you achieve
this.
Your personal level of emotional intelligence will
determine your success in either inspiring or
influencing others. A critical factor is how you
respond thoughtfully and creatively to achieve
success.
As a leader your task is to attract the energy and
imagination of the people inside and around your
practice and to move this energy forward to create
success.
Of the 10 emotional intelligence competencies,
7 set exceptional leaders apart:
• Self-Reliance
• Assertiveness
• Optimism
• Self-Actualization
• Self-Confidence
• Relationship Skills
• Empathy
Emotional intelligence is a powerful tool critical for
exceeding goals, improving critical work
relationship creating a healthy and productive
workplace and to develop organisational culture.
People will work well with you in direct
proportion to how much they like you and
they will like you in direct proportion to
how you make them feel.
UVG can now support practice owners to build
Emotional Intelligence through the Emotional
Capital Report (ECR) 360 and a workshop with
our UVG Certified ECR Coach, John Gemmell.
The Emotional Capital Report is a leadership
development tool that provides professional people
with a comprehensive interpretation of their
leadership potential based on their emotional
intelligence and self-awareness.
Self-awareness is the cornerstone of emotional
intelligence. Most people think they are self-aware,
however the research constantly shows only 10 to 15%
of people are truly self-aware. Self-Awareness is the
‘Metaskill” of the 21st Century when leading people,
because your skills in communication, influence,
collaboration and other soft skills improve, the more
self-aware you become. The ECR360 is a world leading
assessment to identify your true self-awareness. You
then become a very powerful and effective leader and
have the ability to empower your people.
ECR360 is the ultimate assessment for any leader.
It identifies
• The leaders self-assessment of their strengths and
weaknesses
• The people within the business, assess the leaders
strengths and weaknesses - a true self-assessment of
the leader
• Strategies and recommendations to improve various
areas
• Confidential, constructive comments from staff both
positive and where improvements could be made
The report and its recommendations can help a leader
understand their emotional intelligence better, so they
can
• Make good and correct decisions
• Build strong practice relationships
• Understand and manage emotions
• Communicate effectively
• Develop respect and trust
If you’re interested in an ECR360 report and workshop for
yourself or for one of your clinic leaders, you can contact
John Gemmell direct on john@unitedvetsgroup.com.au
or 0408 855 359.
Cost: $599 plus gst.
This includes
• Co-ordination of the self and team online assessments
• Comprehensive report including recommendations to
develop emotional intelligence
• 1:1 coaching workshop with John Gemmell to
formalise a plan with real strategies to improve your
emotional intelligence and interactions with your
team

A veterinary community,
together, achieving more.
1300 897 797 unitedvetsgroup.com.au enquiries@unitedvetsgroup.com.au