Annual Report 2017-18 | Monash Health

Health Service Deliverables
Ensure fair access by developing and commencing
implementation of a specialist consulting
clinics redesign plan to ensure that clinics run
efficiently and effectively, increasing the number
of consumers who attend their first appointment
within the recommended time.
Improve access by enhancing partnerships with
residential care facilities to provide optimal in
home care with a view to provide better care and
prevent unnecessary emergency department
admissions.
Plan and invest in the redesign of the Monash
Medical Centre emergency department to provide
appropriate segregation for adult, paediatric and
mental health patients.
Plan and invest in commencing construction of
the Casey Hospital expansion, in line with the
construction program.
Unlock innovation by implementing an emergency
department interactive dashboard to increase
visibility of patient flow across Monash Health.
Unlock innovation by further developing the
Mental Health Hospital In the Home service
provided through Casey Hospital.
Improve the traffic flows at Clayton through a
redesign in collaboration with Vic Roads and local
council.
Unlock innovation by increasing access to care,
teaching and research through the Monash
Children’s Telesurgery Service to regional
operating theatres and emergency departments
at Latrobe Regional Hospital, Central Gippsland
Health Service and Bairnsdale Regional Health
Service.
Strengthen the workforce by establishing
interdisciplinary ward leadership teams to
enhance local quality and safety improvement
initiatives and the oversight of routine clinical
practice.
Status
indicator
In progress
Achieved
Achieved
Achieved
Achieved
Achieved
Achieved
Achieved
Achieved
Comment
Specialist Consulting redesign work is well
underway, including: minimising risks associated
with delays to care through redesigning e-referral
management; clinic demand and capacity
planning; improved data management and
reporting; and, significant expansion of the
telehealth specialist consulting program.
The redesign program of work will continue in
2018-19.
In partnership with South Eastern Melbourne
Primary Health Network a new model was
implemented to coordinate aged care services
between hospital and aged care facilities.
Monash Health has increased its outreach
services to residential aged care in alignment
with Department of Health and Human Services
mandatory reporting and HIP guidelines.
The design is progressing on schedule for the
construction work to be tendered in early 2019.
Construction work is on track for the project
to be completed in late 2019.
The emergency department Power Business
Intelligence interactive dashboard is operational
across the three Monash Health emergency
departments.
Hospital in the Home activity for the Casey
sector of Monash Health increased by greater
than 25% in 2017-18.
The traffic redesign has been approved by
VicRoads and the City of Monash. Design
documentation is on schedule for tender in
early 2019.
The Monash Children’s telehealth service has
increased access to care, teaching and research
by increasing the number of telesurgery
specialities, the number of consults, the number
of calls to people’s homes, and the support
provided in the Gippsland region by general
practitioners, paediatricians, and allied health
practitioners.
The new ward governance model has
commenced across Monash Health sites, with
leadership teams formed, and program and ward
quality and safety dashboards, available on both
the quality boards in place in all wards and on
the electronic quality and safety dashboards
accessible via the intranet.
54 Monash Health Annual Report 2017-18